Académique Documents
Professionnel Documents
Culture Documents
AUGUST 2005
TABLE OF CONTENTS
CLARKSON UNIVERSITY
BRAND TOOLKIT
August 2005
The Clarkson University Brand Toolkit documents the foundational strategies, creative
components, and design specifications that comprise the University’s brand identity.
The Toolkit should become a guideline for the brand manager and internal staff members in
sustaining a unique and compelling institutional brand and communicating that brand effectively
to target audiences.
The Brand Toolkit should be reviewed periodically and updated as necessary to keep
positioning, designs, messaging, and other elements consistent and effective.
The analysis should identify and assess a comprehensive set of marketing factors including:
• Awareness and image among target audiences
• Market share and penetration patterns
• Target audience trends
• Overall marketplace trends
• Peer and competitor positioning and messaging
• Audience characteristics and profiles
• Audience needs and preferences
• Emerging challenges and opportunities
The integrated plan should outline an overall marketing budget as well as communications
tactics by audience segment, including action plans with timelines, budgets, and responsibilities.
The plan, created in multiple formats to enable effective day-to-day process management even in
a cross-functional matrix, should be directly and overtly linked to the institution’s long-range
strategic objectives.
The plan should be updated annually as a collaborative planning effort involving various cross-
functional units such as marketing and communications, advancement, admissions, and other
units directly impacted by marketing efforts.
Planning Tools
1. Annual integrated marketing plan
• One-year plan that defines institution-wide marketing goals and outlines top-level
communications and marketing efforts for the academic year.
• Directed and managed by the Brand Manager
• Consensus-based development:
o Developed by Cross-Functional Planning Group
o Reviewed by Marketing Advisory Council
o Approved by CEO and senior leadership
• Involves staff members and efforts in different units, including:
o Student/faculty recruitment
o Development
o Research funding
o Image enhancement
o Government/Community relations
o Internal communications
o Related communications and marketing arenas
• Concise outline construction:
o Based on 2 – 4 measurable one-year goals (outcomes) tied directly to strategic
long-term objectives
o Defined target audiences for each goal
o Each goal includes a series of strategies that addresses each of the target
audiences involved
o Each strategy includes series of tactics that accomplish the strategy
o Only major initiatives are outlined, not day-to-day tasks
o Specific, with timeline, budget, and person responsible for each tactic
• Developed in two formats:
o Text version that includes greater detail for each strategy and task
o Matrix-style version in project management software to allow day-to-day tracking
and management
2. Annual media spreadsheet
• Year-long spreadsheet outlining media buys for the academic year
• Directed and managed by the Brand Manager
• Developed by a media buyer
• At minimum, contains threshold reach and frequency targets for effective impressions
• Supports the annual integrated marketing plan
POSITIONING PLATFORM
Overview
An institutional brand must be built internally before it is communicated to external audiences.
Creating a brand identity implies much more than consistent use of a logo. It involves building
stakeholder consensus around a unique “Positioning Platform” that articulates the position your
institution wants to occupy in the marketplace. Based on core values and distinctive competitive
advantages, the Positioning Platform becomes the internal foundation for the brand. It defines a
singular idea or concept that the institution would like to “own” in the hearts and minds of its
most important constituencies. The Positioning Platform includes the following components:
• Positioning statement
• Brand promise
• Brand drivers
Like the framework of a building, the positioning platform shapes and supports the institutional
identity, but doesn’t reflect its full character and personality. The brand platform will not
completely differentiate the institution from peers and competitors. It does, however, define a
fundamental level of differentiation based on the brand promise and a distinctive set of
competitive advantages. The unique expression of the institution created by a strategic tagline,
thematic language, color palette, typography, photography, voice and tone, and branded designs
will complete the institution’s definitive marketplace differentiation. The Positioning Platform
should remain constant over time, evolving slowly, only as the institution itself evolves. Every
five or six years, it should be revised, if necessary, to reflect evolutionary changes in the mission,
vision, and capabilities of the University.
Clarkson University Positioning Statement
Clarkson is a private, nationally-ranked research university with 3,000 students. We are the
institution of choice for enterprising, high-ability scholars from diverse backgrounds who thrive
in a rigorous, collaborative learning environment. In a positive, friendly and supportive
atmosphere, we span the boundaries of traditional disciplines and knowledge to pursue research
and connect students to their leadership potential in the marketplace through dynamic, real-
world problem solving. For more than 100 years, our graduates have advanced rapidly in careers
that allow them to rise to societal challenges, achieve extraordinary professional success, and
exert themselves in the global economy in ways that are ethical and responsible.
Clarkson University Brand Promise
Spanning boundaries
Brand Platform
Brand
Promise
Brand Drivers
Attribute Attribute Attribute
Key Messages
Benefits, Benefits, Benefits, Benefits, Benefits,
outcome outcome outcome outcomes outcome
s s s s
Proof Points
Data Data Data Data Data Data
points, points, points, points, points, points,
examples examples examples examples examples examples
Brand Values
Core Core Core Core Core
Value Value Value Value Value
Positioning Statement
Examples
Rigorous professional preparation
Key Message (viewbook): We believe education should prepare you for the way the world
actually works; that your learning experience should be grounded in practical reality. Yes, we
work hard here. But at the end of the day-week-month-semester, you’ll have achieved
something meaningful. You’ll have a résumé with actual experience. And upon graduation,
your work will take you waaaaay past the starting line.
Proof Point (viewbook): “We recruit here every year, because Clarkson students know what it’s
like to go from the academic world to the workforce. They leave here prepared. ”
Dynamic, real-world learning
Key Message (viewbook): Being at Clarkson is like living in a virtual version of the real
professional world. From your first semester, you’ll have loads of opportunity to apply your
ingenuity and creativity, and try out the knowledge and critical thinking skills you learn along
the way.
Proof Point (viewbook): Sophomore Megan Hazen (Business) is CEO of Ventureality, a
student-run company that is developing an underage dance club in Potsdam. “Who’d have
thought that at nineteen, I’d be running my own business?” she says. “Not too many other
colleges would give students this opportunity.”
STRATEGIC TAGLINE
Overview
A strategic tagline is an intriguing restatement of your brand promise that exudes personality. It
is used as a “closer” in your communications materials and media to reinforce your brand and
give depth to your messages. The tagline is included as part of the institutional signature on
publications, advertising, promotional material, and elsewhere.
Tagline Treatment
The tagline is included as part of the institutional signature on publications, advertising,
promotional material, and elsewhere.
BRAND PRESENTATION
Overview
The brand presentation is the strategic verbal and visual reinforcement of an institution’s brand
promise, brand drivers, and personality, which together present a well differentiated image in the
marketplace. Brand presentation includes a distinctive design approach defined by the voice and
tone of copy, color palette, imagery, and typography. The way these elements relate to each
other in the design, coupled with visual and written messaging that reinforces the institution’s
brand platform, form the basis of a distinctive brand presentation.
Arresting portraits of
Negative space Clarkson teams
represents a bold accentuate an
personality that enterprising, focused,
approaches learning collaborative
more expansively. personality.
Unconventional
typography captures Illustrations represent the
a bold personality. enterprising, focused roll-up your
shirtsleeves and work aspects of
Clarkson’s personality.
Examples:
PMS 3305 PMS 115 PMS 377 PMS 653 PMS 292 PMS 4515 PMS 4705
PMS 4515
PMS 377
PMS 292
PMS 4705
PMS 653
PMS 377
Dominant Supporting
PMS 653 PMS 3305 PMS 115 PMS 377 PMS 292 PMS 4515 PMS 4705
Dominant Supporting
PMS 4705 PMS 3305 PMS 115 PMS 377 PMS 292 PMS 4515 PMS 653
Dominant Supporting
PMS 292 PMS 3305 PMS 115 PMS 377 PMS 653 PMS 4515 PMS 4705
Democratica Bold
Univers Condensed
oblique or bold
condensed oblique
Democratica Bold
Univers
Condensed
oblique
condensed
Univers
Condensed bold
condensed
oblique
Primary Images
Primary images should consist of portraits that capture individual contribution as well as team
cohesiveness. Images should depict student teams at Clarkson in the context of their learning,
working, and playing environments. Dramatic lighting and the use of a shift focus lens should
be used to place emphasis on specific subjects.
Supporting Images
Supporting images should represent a variety of photographic approaches that tie together the
Clarkson educational experience:
Supersaturated images: These supporting images should visually explore the places, activities,
and relationships that are Clarkson.
Iconic elements: These photos should capture the items and actions that represent the
educational experience at Clarkson University, i.e. a shot of a group of hands working on a
project; a mechanical element of an engineering project; a close up of a Palm Pilot, etc.
Illustrations: These elements should represent the inner workings of the learning process at
Clarkson and should add visual cues to the programs Clarkson offers.
Dimensions:
11” x 8.5” folded, horizontal layout
11" x 17" flat, 24 pages
Saddle stitched
Paper: Fox River Starwhite; Natural Smooth
80lb. cover, 80lb. text.
Recruitment Mailer
The recruitment mailer should be a teaser for prospective students. It should give just enough
information to entice the reader to want more. As such, it should provide a “personality blast”
of the brand by focusing more intensely on visuals and the most important brand messages for
this target audience, rather than the entire University story.
Dimensions:
9” x 6” folded, horizontal layout
9" x 12" flat, 8 pages
Saddle stitched
Paper: Fox River Starwhite; Natural Smooth
80lb. cover, 80lb. text.
Poster
The poster should be used as a recruitment tool in high schools as well as a mailer to prospective
students. It should motivate students to get more information about the University. The poster
should seek to spark the interest of prospective students by presenting the essence of the
University brand rather than all the details, for example by using an inspirational quote that
encapsulates the brand combined with eye-catching imagery.
Option 1
Dimension:
18" x 24"
Paper: Fox River
Starwhite Natural
Smooth
Option 2
School Viewbook
School viewbooks should be designed to feature the distinctive quality elements and educational
experience of each of Clarkson’s three schools. Each publication should strongly reinforce the
style and tone of the core brand. As extended brands of the institution, each school should have
its own primary color (assigned from the Clarkson color palette). Other colors from the palette
should be used to compliment the primary color. The horizontal presentation reinforces the
core brand look.
Dimensions:
11" x 8.5" folded, vertical layout
11" x 17" flat, 12 pages
Saddle stitched
Paper: Fox River Starwhite; Natural Smooth
80lb. cover, 80lb. text.
Dimensions:
3.6" x 8.5" folded, vertical layout
11" x 8.5" flat
Tri-fold
Paper: Fox River Starwhite; Natural Smooth
Dimensions:
9" x 6" folded, 27” x 6” flat,
horizontal layout
Tri-fold
Paper: Fox River Starwhite;
Natural Smooth
Dimensions:
9" x 6" folded, 36” x 6” flat,
horizontal layout
Four-fold
Paper: Fox River Starwhite;
Natural Smooth
Note Card
The note card should offer an opportunity for personal reply and connection with audiences
important to the University, such as student prospects, donors, business contacts, etc. The
following are three options for the note card – rendered below for prospective students.
Option 11
Option Option 2 Option 3
Dimensions:
Blank 6.125" x 4.5" folded
6.125" x 9" flat.
Fits inside an A6 envelope.
Paper: Fox River Starwhite;
Natural Smooth
80lb. cover
Inside
PowerPoint Slides
PowerPoint slides should recall the branded design of the publications. The color of the title
slide should vary based on core brand or brand extension needs. Imagery should be customized
for audience and subject matter.
Website
The Clarkson University website is built using the branded design elements from the University’s
print advertising and collateral materials. The site is designed primarily to appeal to and address
the information needs of Clarkson’s primary target audience, prospective students (see Appendix
3 for Information Architecture). However, the site also serves the information needs of
audiences such as donors, corporate partners, and others. Homepage images should refresh on
every load and feature Clarkson teams representing the University’s variety of disciplines.
Interior pages employ supporting imagery to illustrate content messages. Messaging on the
home and second levels focuses on brand drivers and is marketing oriented. Third level (and
below) content contains some marketing language, but is generally more information and detail
oriented.
APPENDIX 1
Situational Analysis Executive Summary
Over time, Clarkson University has become synonymous with high-quality engineering
education among audiences familiar with the University. During its long and distinguished
history, the University’s considerable academic success has been driven in large part by the
excellence and reputation of its engineering programs. However, marketplace forces strongly
indicate that, in order to ensure its continuing economic health and well-being, the University
will need to broaden its market position to include recognized programs of excellence beyond its
historical areas of strength.
A major marketplace factor is the uncertainty regarding sustainable growth in engineering
education. Some experts are predicting long-term stagnation and even declines in the demand
for engineering and science degrees, according to the Chronicle of Higher Education (Is There a
Science Crisis? Maybe Not. July 7, 2004). Data shows that percentage of all college-bound
students who enter engineering programs has declined in recent years. Meanwhile, the number
of engineering programs across the country has increased, exacerbating the competition for
undergraduates, especially high-ability students.
And while some experts have suggested that engineering and science are only undergoing short-
term, cyclical fluctuations, the uncertain projections for engineering and science education
indicate that the timing is appropriate for the University to undertake a strategic initiative to
expand enrollments and program offerings in business and arts and sciences.
Additionally, shifts in the way society perceives the requirements of success in life and in the
workplace are having a profound impact on student choices in engineering and science
education. Employers and academicians alike have increasingly embraced the benefits of a well-
rounded education that provides students with strong communication, teamwork, and
interdisciplinary skills. This societal shift, which emphasizes the superiority of a multi-
disciplinary approach to education, has provided a strong competitive advantage to institutions
that are perceived as offering a broad base of expertise in the arts, sciences, and business as well
as in engineering.
Other marketplace trends support the conclusion that the timing is right for an aggressive
repositioning effort. Both undergraduate and graduate populations in New York are projected
to increase steadily during the coming decade. However, those populations are not increasing in
the upstate region where Clarkson has historically drawn its largest percentage of students, but in
the lower Hudson Valley population centers. The University has recently begun to direct
recruiting efforts in these areas and is poised for a much more concerted effort to build its
awareness and image in these critical growth areas as well as in the Northeast, and eventually
nationally.
While there is no data specifically quantifying the current public awareness and image of
Clarkson University, evidence from various sources (including campus interviews, e-mail
stakeholder input, a recent survey of high school students who had inquired at Clarkson, and
static applications and enrollment patterns) suggests that, nationally, the University has limited
awareness levels. Anecdotal input, supported by a 2003 nationwide survey of 600 inquiring high
school students conducted by GDA Services, indicates that the further one travels from
Potsdam, the less audiences are likely to be aware of Clarkson.
Nevertheless, in upstate New York and particularly among employers, Clarkson has built
considerable brand equity as an engineering school. The University is well positioned to
leverage that equity to grow its reputation and to expand its brand awareness to encompass
other core competencies.
The shallow understanding of the University’s quality across multiple programs is due, in part, to
the lack of a consistent University-wide brand marketing effort. While the majority of the
University’s recruitment marketing materials reflect high quality and production value, the
messages and image they convey are those of a technical, engineering-focused institution.
Additionally, the level of publication quality and effectiveness is not universal. School-level
publications are often based on outdated generations of recruitment designs and differ in design
and personality, even among themselves. Center- and department-level communications vary
widely in quality, tone, style, and consistency. The website presents yet a different personality.
As a result, the University’s brand presentation does not differentiate the University in the
marketplace.
Clarkson University has a central communications staff of 10.75 and another two fulltime
equivalent positions (FTE) in distributed units. The marketing unit, while very productive and
professional, does not appear to be adequately staffed to achieve the aggressive goals the
University has laid out in its strategic plan.
Additionally, the institution invests approximately $1.44 million annually in its communications
and marketing efforts. While this represents a significant investment, Clarkson is in the lower
portion of the benchmark range for what institutions of similar size invest in marketing and
communications.
In its marketing and communication programs, Clarkson has used a traditional approach
emphasizing media relations and publications as its principle communications platforms.
Because content, frequency, and coverage are so unpredictable using these tactics, the impact has
been limited in regional and national markets. Moreover, the media relations dimension of this
approach tends to over-emphasize local communications, since local media representatives are
more receptive to news initiatives than regional or national counterparts. Similarly, the
University’s publications program devotes substantial resources to the production of low-impact
materials for familiar audiences, diminishing the resources available to reach new target
populations.
Finally, much of Clarkson’s communications activities are driven by short-term opportunities
and unit-driven priorities. And while there have been ongoing efforts to establish a unified
University positioning strategy, the lack of institution-wide marketing planning has permitted a
wide variety of disconnected activities, messages, and brand presentations to shape the Clarkson
identity in the marketplace. Additionally, significant marketing resources are managed at the unit
level and priorities are often driven by individual unit strategies. Such activities have diverted
attention from what is most important to address to what is most immediate. The lack of an
integrated approach has restricted the impact of the University’s overall communications and
marketing investment.
Based on its internal and external analysis, EMG makes the following recommendations to
achieve the goals established by the University:
1. The University should develop the internal foundation for a unique and compelling brand
identity that differentiates Clarkson University based on its core values, unique personality,
and superior institutional qualities rather than on the prominence of its engineering
programs. University leadership should create a positioning platform that synthesizes broad
stakeholder input with a strategic long-range vision for the future, and the institution should
reinforce the foundational elements of the brand in all organizational processes.
2. The University should develop creative executions of its unique brand identity that are
consistent across all media platforms and all audience segments. Materials should
dependably portray a singular brand personality to target audiences through constant
reinforcement of a limited number of key messages and the consistent application of
signatures, design elements, typography, photography, color palette, voice, and tone.
3. The University should develop a clear and consistent brand architecture defining how
Clarkson University’s schools, centers, institutes, and other units relate to the core brand and
to one another. It should define a leadership position in the consumer marketplace for the
University’s family of programs and brands.
4. The University should create and launch an integrated brand-marketing plan under the
direction of the Division of Marketing & External Relations. The plan should be a
university-wide matrix-style effort to advance the strategic institutional priorities on an
operational basis.
5. The University should focus its marketing resources on recruiting activities in the New York
counties that will experience strong population growth during the coming decade. These
counties include Albany, New York City, Westchester, Nassau, and Rockland. The
University should launch an image campaign designed to deliver Clarkson’s brand messages
to the target areas with enough frequency to increase awareness and improve attitudes
among high-ability undergraduate and graduate prospects. As resources allow, Clarkson
should continue to expand marketing efforts in Connecticut, New Jersey, and targeted high-
potential areas of the region.
6. Clarkson University should increase its investment in institutional image marketing to
improve the reach and effectiveness of both its recruitment and fundraising activities. Total
new dollars necessary for a more aggressive and effective marketing program are estimated
to be $412,000 in year one and $346,000 thereafter.
APPENDIX 2
Brand Architecture
Core Brand Extensions Sub Brands Identifiers
President's Office
Admission
The Counseling Center
Pipeline Programs
Student Administrative Services
Housing
Clarkson University Facilities Management
Security (Campus Safety)
Human Resources
Marketing Communications Department
Student Affairs
University Bookstore
Institutional Advancement
Departments, institutes, centers, as appropriate
Applied Mathematics & Statistics
Basic Science
Biology
Biomolecular Science
Chemistry
Computer Science
Digital Arts & Sciences
Environmental & Occupational Health
Health Sciences
History
Humanities & Social Sciences
Clarkson University School of Arts and Sciences Mathematics
Physical Therapy
Physics
Political Science
Psychology
Pre-Law
Science Studies
Social Sciences, Interdisciplinary
Technical Communications
Differentiated Brands
Eastman Kodak Center for
Excellence in Communication
The Clarkson School
Alumni Association
Center for Advanced Materials
Clarkson University Processing (CAMP)
Center for Air Resources
Engineering and Science (CARES)
Center for Environmental Management
Center for Health Sciences
Center for Quantum Device Technology
APPENDIX 3
Web Architecture
Over time, Clarkson University has become synonymous with high-quality engineering
education among audiences familiar with the University. During its long and distinguished
history, the University’s considerable academic success has been driven in large part by the
excellence and reputation of its engineering programs. However, marketplace forces strongly
indicate that, in order to ensure its continuing economic health and well-being, the University
will need to broaden its market position to include recognized programs of excellence beyond its
historical areas of strength.
HOMEPAGE NAVIGATION
Programs of Study
LEGEND
Homepage Second Level Third Level Fourth Level Fifth Level Sixth Level Notes
Institutional Research
Proposal Preparation
Research Centers
Contact Us
SAE Engineering
Scholarship
Admission Requirements
Talk to an Admission
Counselor
Parents Association
Parents Fund
Links to Clarkson
Early Admission School Website
Library Services
Learning E-Resources
Resources Blackboard
Connectivity
E-mail
Computer Labs
Tutoring
McNair
Student Administrative HEOP
Services
CSTEP
Emphasis on Clarkson’s
commitment to diversity. Multicultural Programs
Students of Color Student Support Services
Volunteering
Student Activities
SPEED Teams
Get Involved
Clubs & Organizations Student blogs [all of which
are found in the Student
Blog section] specific to
Fraternities & Sororities each topic will be featured
on appropriate pages.
Professional Organizations
Outdoor Adventure
Life at Clarkson
Residence Halls
Living at Clarkson
Apartments & Townhouses
University Bookstore
Theme Houses
Study Abroad
What to Bring
Where to Eat
Internships & Co-ops
Health Center
Student Services
Counseling
Campus Map
Student Administrative
Services
Virtual Tour
Canada
Links to campus event Upcoming Events
calendar. Nearby Colleges
PROFESSIONAL CONNECTIONS
PARENTS
Parents
Parents Fund
Be an Admission Mentor
Links to information on
Parents of Prospective Getting into Clarkson page.
Students
Be a Mentor
ALUMNI
Regional Chapters
Events
Reunion
Alumni Directory
Stay Connected
Class Notes
Integrator
University Bookstore
Clarkson Stuff
CU Outfitters
Golden Knights
Athletics Auction
Merchandise
Make A Gift
Downloads
Links to Development
pages
See Getting Into Clarkson
Visit Us section for additional links
Archived Stories
Calendar of Events
Contact Us
Headlines &
Events