Académique Documents
Professionnel Documents
Culture Documents
Mitel Communications
Director for 3300 ICP
NOTICE
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MCD for 3300 ICP Basic Installation and Maintenance Course
Table of Contents
Volume 1
Volume 2
i
MCD for 3300 ICP Basic Installation and Maintenance Course
Appendices
A. Interconnect Restrictions
B. Tenanting
C. Intercept Handling
D. Traffic Reporting
E. Account Codes
F. High-End Sets
G. Speed Calls
H. Configuration Wizard
Punctuality
Classes begin promptly at the time designated by your instructor. Students are required to
return from breaks and lunch promptly, as the instructor specifies. Instructors will begin lectures
promptly at the scheduled times.
Appropriate Behavior
Students are expected to participate in class as professionals. Disruptive behavior will not be
tolerated.
Disruptive behavior is any action interfering with the instructor’s presentation or action
distracting from another student’s ability to participate in the class. If, at the instructor’s
discretion, a student is being disruptive, the following steps will be taken:
• 1st Occurrence: Verbal warning. The student will be advised that his or her behavior is
disruptive.
• 2nd Occurrence: Verbal warning. The student and the student’s manager or supervisor will
be informed that this is the final warning.
• 3rd and Final Occurrence: The student will be dismissed from the remainder of class and
the student’s manager or supervisor will be informed that the student has been released
from class. The only option available to the student is to take the course exam at a
proctored testing center, at the student’s expense, or retake the course, in its entirety, at full
tuition. No refund will be issued.
Training Equipment
Mitel Training has made every effort to provide a “state-of-the-art” training facility and training
equipment. Every effort has been made to provide the technology and equipment necessary to
provide students with a real-world environment. All training systems and equipment (including
PCs and the PC Network) are provided as tools to enhance the training experience. Equipment
is only to be accessed and utilized for the completion of class lab exercises as the instructor
indicates. Unauthorized exploring of, or experimenting with the training equipment will be
considered disruptive behavior and will not be tolerated.
iii
MCD for 3300 ICP Basic Installation and Maintenance Course
This MCD for 3300 ICP Basic Installation and Maintenance course covers fundamental tasks
involved in installing, configuring, and troubleshooting a single standalone 3300 ICP.
This course qualifies new technicians as MCD for 3300 ICP Basic System Installers with MCD
for 3300 ICP Release 4.0 Basic certification.
• MCD for 3300 ICP Basic Installation and Maintenance Course Leader-Led
Important Note
Certification in this course requires:
Although not required, it is recommended that students with no previous telephony or VoIP
experience should complete the Voice and Data Technology Primer Self-Study course. It is
available free of charge in the course catalogue.
To get the maximum benefit from this course, it is recommended that student spend some On-
Job-Training time both prior to and after this course.
Important Note
Before registering for this course, it is imperative that students have a working
knowledge of IP based LANs including routers, switches, DHCP, FTP, and
Telnet. It is equally important that students be very comfortable with PCs,
including network configuration and IP utilities.
Please note that instructors will not spend extra time with students who do not have the
necessary knowledge. Instructors may, at their discretion, dismiss students who do not meet
prerequisite requirements. Should this happen, course fees will prevail and the student will not
receive certification for the course.
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MCD for 3300 ICP Basic Installation and Maintenance Course
Resources
• The Student CD
This student manual is yours to keep. Your student manual contains all of the courseware that
you will need to successfully complete this course.
Module Content
Each course module will typically contain:
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MCD for 3300 ICP Basic Installation and Maintenance Course
Module Icons
The icons used in the modules and their general meaning are:
Reference
Directs you to additional reference information in the technical documents,
OnLine Help, or other product support documents. It may also refer you to
reference material outside the classroom.
Note
Identifies a key point of interest or a message set off from the text.
Caution
Identifies a potentially hazardous situation that may result in injury to you or
damage to the equipment.
The Labs
The following table is an example of how the labs are structured. Check off the steps as they
are successfully completed. This will help the instructor monitor your progress. If you do not get
the expected results, check the previous steps or ask your instructor for assistance.
Reference Materials
The following 3300 ICP references have been included with your course materials:
• Technician’s Handbook
Note
For more information about these materials as well as other available
resources, refer to module 2, “Additional Resources for This Course”.
Reference
Some public forums available to you are:
http://www.tek-tips.com/threadminder.cfm?pid=1329
http://www.sundance-
communications.com/forum/ultimatebb.php?/ubb/forum/f/6.html
http://pbxinfo.com/mitel/
Use the MOL web site to get the most recent information and documentation. An MOL account
is required. The web site is:
http://www.ebiz.mitel.com
For example, to view or download the latest Technician’s Handbook, follow these steps.
1. Open the MOL web page and log in.
2. Hover over Support and select Product Documentation. The Mitel Edocs window opens.
3. Select the Technician’s Handbook for the appropriate release. The Technician’s Handbook
is displayed.
Other
important
technical
document
Note
Some documents may only appear under an older release. This does not
affect the validity of the document.
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MCD for 3300 ICP Basic Installation and Maintenance Course
You have been provided a CD to use as a reference during this course. It contains many of the
documents that are on the MOL web site. The CD also contains:
• The System Administration Tool Help file. It is the same file that is available from within the
Embedded System Management (ESM) tool. The ESM is a web browser interface used to
program the system database and perform maintenance functions. It is discussed in a later
module.
It provides programming, maintenance, and troubleshooting procedures, along with
descriptions of each programming form and feature information.
The following figure shows the CD’s main page, which is displayed in your web browser. If the
auto-play feature is not enabled for your CD drive, navigate to and double-click on index.html.
Once the ESM tool is opened, the user is presented with three choices:
The following figure shows how to use the Contents view in the System Administration Tool help
file. The top-level books are shown open to reveal the content structure.
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MCD for 3300 ICP Basic Installation and Maintenance Course
The following figure shows how to use the Index in the System Administration Tool help file.
Note
The Contents view and the Index view are related. Selecting a topic in one
view allows you to access the same topic in the other view.
The following figure shows how to use the Glossary in the System Administration Tool help file.
Accessing the
Glossary retains
the topic view
The following figure shows how to use the Search and Help on Search in the System
Administration Tool help file.
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The following screen shows the location of information on how to use ESM.
The following screen shows the location of information on the installation sequence.
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MCD for 3300 ICP Basic Installation and Maintenance Course
The following screen shows the location of information on the categories of the ESM forms.
The Group Administration Tool and Desktop Tool have context-sensitive user instructions.
When an item is selected, a brief description is automatically displayed in a separate pane.
Select here
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MCD for 3300 ICP Basic Installation and Maintenance Course
Select button
here
Mitel training provides four technical documents that are useful to you in the field. Along with the
System Administration Tool Help file, use these documents to plan an installation, install a
system, and maintain a system.
Reference
The Technician’s Handbook is a valuable resource. If you can’t find the
desired information in this student manual, you will find it in the Technician’s
Handbook.
• General Information Guide – Provides an overview of the system and its peripherals and
applications. It is good information for a new user and is often used in sales proposals. You
have been provided a hard-copy of this guide.
• Hardware Technical Reference Manual – Provides system specifications. This can be found
on the student CD.
• Troubleshooting Guide - Lists problem symptoms, possible causes, and corrective actions
for installation and configuration issues. This can be found on the student CD.
• User and Installation guides for the phones (sets), consoles, etc.
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MCD for 3300 ICP Basic Installation and Maintenance Course
2
4
6
7
3
8
Worksheets
You have been provided two types of worksheets to use during this course. A successful
installation requires detailed planning. These worksheets will help you plan your installation,
organize system programming, and record system information.
• 3300 ICP Lab Planner Worksheet – Used to record configuration, peripheral programming,
and network information.
Note
Planning and preparation are extremely important before an installation.
Remember the Seven Ps: Prior Planning and Preparation Prevent Possible
Poor Performance.
• Automatic Route Selection (ARS) Example and Worksheet – ARS is an application that
allows you to make an outgoing call.
| The ARS example provided shows a typical ARS application and illustrates the
interdependencies of the various ARS programming forms.
| The ARS worksheet can be used to plan your ARS application before programming.
• Automatic Call Distribution (ACD) Example and Worksheet – ACD manages incoming calls
and handles them based on the number called and provides associated handling
instructions.
| The ACD example provided shows a typical ACD application and illustrates the
interdependencies of the various ACD programming forms.
| The ACD worksheet can be used to plan your ACD application before programming
Note
ACD is considered an advanced topic, and may or may not be covered in this
course.
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MCD for 3300 ICP Basic Installation and Maintenance Course
Objectives
3
When you finish this module, you will:
Know where to install the MXe, CX/CXi, and AX Mitel Mezzanine Cards
(MMCs).
Know where to make connections with the MXe, CX/CXi, and AX controllers.
Understand the default configuration of the MXe, CX/CXi, and AX controllers.
MCD for 3300 ICP Basic Installation and Maintenance Course
3300 Controller
The 3300 controllers are universal for all geographic regions. Variants are distinguished by user
capacity alone, rather than by user capacity and region.
When you receive a new MXe, CXi or CX controller for installation, the hard drive, iButton and
Analog Main Board (AMB) are factory-installed. The hard drive may have an earlier release of
software, so always check MOL for the current release of software.
The cards within the 3300 controllers – Dual FIM, Dual T1/E1 Framer, T1/E1 Combo, Quad BRI
Framer, Quad DSP, DSP II, Echo Canceller and Quad CIM – are known as Mitel Mezzanine
Cards (MMCs).
Caution
The cards are held in position with screws that are kept from “walking out” by
lock washers. Ensure that all lock washers are accounted for when you have
finished installing a card. A loose lock washer could short out components.
Reference
For a more comprehensive hardware overview, refer to:
Note
Since the MXe Server runs on MCD software, it is covered in a separate self-
study course.
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MCD for 3300 ICP Basic Installation and Maintenance Course
HARD DRIVE
BLANK COVER
Rear View – Single Power Supply and a Single Hard Drive (Hard Drive 1)
RAID LEDs
Rear View – Dual Power Supply and a Redundant Hard Drive Array
AMB
(optional)
Hard Drive(s)
RTC E2T
F
A
The RTC is N
located under
the Main
Carrier Card
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MCD for 3300 ICP Basic Installation and Maintenance Course
AMB
Hard Drive
Power Supply
F
A
iButton N
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MCD for 3300 ICP Basic Installation and Maintenance Course
The Analog Option Board (AOB) (CX/CXi only) expands on the AMB, providing support for four
more ONS phones and six more LS/CLASS trunks.
The CX/CXi controllers ship with the iButton and hard drive installed.
Dual FIM No No No
Dual T1/E1 Framer No No No
T1/E1 Combo Yes Yes No
Quad BRI Yes Yes No
Quad CIM Yes Yes No
DSP No No No
DSP II No Yes Yes
Dual DSP No No Yes
Quad DSP No No Yes
Echo Canceller No No No
3300 AX Controller
The AX controller supports up to 100 IP phones. The controller front panel consists of the
following components:
PROTECTIVE
GROUND FAN
COMPLEX
POWER
SUPPLY
UNIT
CONTROLLER CARD
12 LINE CARDS
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MCD for 3300 ICP Basic Installation and Maintenance Course
The Controller card in the AX controller rear panel consists of the following components:
MXe CX CXi AX
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MCD for 3300 ICP Basic Installation and Maintenance Course
The table shows the capacity of a system in its factory default configuration, with no additional
MMC modules purchased.
Note
1. This is the maximum number of IP users that can be installed without
additional DSP resources.
2. This is the maximum number of DNIC and ONS users that can be installed
without additional DSP resources.
3. The base system can support IP networking but not compression.
4. It is assumed that digital (or analog LS) trunks will be installed in or
connected to the controller to access the PSTN. BRI links should be
considered a subset of T1/E1 for the purposes of this chart.
Reference
See the 3300 ICP Engineering Guidelines for additional resource capacities.
Factory Settings
At the factory each system hard drive is set and tested with the following settings:
In order to communicate with a default 3300 ICP in the examples on this page, your PC IP
address must be on the same subnet as the 3300 RTC. To adjust the computer’s network card
IP address, access the PC network properties in the Control Panel.
192.168.1.2/ 255.255.255.0
192.168.1.2/ 255.255.255.0
Straight-through
cable
Straight-through or cross-
192.168.1.3/ 255.255.255.0 over cable
192.168.1.3/ 255.255.255.0
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MCD for 3300 ICP Basic Installation and Maintenance Course
Use this connection in combination with a VT-100 application such as HyperTerminal or PuTTY
to monitor the boot up sequence of the 3300.
Serial cable
Bits per second = 9600
Data Bits = 8
Parity = None
Stop Bits = 1
Flow Control = None
The VT-100 application should be configured as shown in the above diagram. This gives you
access to the VxWorks operating system shell.
The following are the only commands authorized to be used without assistance from Technical
Support:
• dosFsShow – Used to check available free disk space for the voicemail partition
Note
This is NOT the recommended way to reboot the system. The system reboot
process can be viewed from the VxWorks screen. It is a good way to
determine when the process is complete.
• Data Bits = 8
• Parity = None
• Stop Bits = 1
VxWorks version
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MCD for 3300 ICP Basic Installation and Maintenance Course
Note
If you are training at a remote site, use the ipconfig /all command and make
note of all IP configurations so they can be restored after system
programming.
3
Checking this box will
display an icon on the
taskbar. Double-clicking
the icon gives you fast
access to network
properties.
4
5
6
7
10
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MCD for 3300 ICP Basic Installation and Maintenance Course
11 Launch Internet Explorer and type in the The ESM login page is
controller’s default IP address, 192.168.1.2. displayed. It is automatically
directed to the secure https
You can also type https://192.168.1.2 in a
site.
Window’s Run window.
12 Enter the default Login: system
13 Enter the default password: password
14 Select OK. A Telephone Directory
Inquiry window is displayed.
11
12
13
14
Caution
To maintain system security in the field, change the default password as soon
as possible. Do not change them in the classroom environment.
17
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MCD for 3300 ICP Basic Installation and Maintenance Course
1 Select the About link at the top right side of the The About Mitel
window. Communications Director
window opens
2 What is the MCD Release Level in your About
Mitel Communications Director window?
3 What is the Active Software Load in your About
Mitel Communications Director window?
4 Select Close. The About Mitel
Communications Director
window closes.
2
3
System Alarms
If the indicator on the front of the controller indicates an alarm, the cause of the alarm must be
determined. The two ways to do this are:
Note
Always use both methods to determine the cause of an alarm. Some alarm
categories only show up in the Alarm Details form and some only show up
when using the commands.
Reference
Help > Contents > Troubleshooting > Alarms
On a new MXe with an E2T card, the system gets an E2T Comms alarm because the E2T card
needs an IP address to communicate with the RTC. The recommended way for the E2T to get
an IP address is from DHCP, but that is disabled on a new system.
Using the Show Stat Alarm command, a Sysid Mismatch alarm is present because the licenses
have not been programmed.
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MCD for 3300 ICP Basic Installation and Maintenance Course
Note
Many forms are not displayed until the folder is expanded.
4 6
5 7
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MCD for 3300 ICP Basic Installation and Maintenance Course
9
10
The System Hardware Modules form displays the type and position of MMCs in the 3300
chassis.
This form can be found under Maintenance and Diagnostics > System Hardware Profile >
System Hardware Modules.
You can see which modules have been installed without opening the controller chassis
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MCD for 3300 ICP Basic Installation and Maintenance Course
RTC
E2T
When a new system is installed, the MAC address of the E2T card
should be noted prior to installing the card. The MAC address is
listed on the card and on its shipping box.
When delivered from the factory, the 3300 ICP has a default database, which is blank, except
for the DHCP forms. DHCP is programmed on the default subnet but it is disabled.
License and Option information is not programmed by default and must be programmed before
the system database can be configured. The system option password is tied to the system’s
SYSID and the license options purchased.
There are two ways to complete the License and Option Selection form within ESM.
1. The preferred method is to use Mitel’s Application Management Center (AMC) licensing
process to retrieve the Purchased Options and Password from the AMC. This method allows
licenses to be moved between systems.
2. If unable to connect to the internet, manually input the license and option information, and
leave the Application Record field blank. You will need the SYSID and MOSS password.
This method ties the license to that particular system. The license keys are on the 3300 ICP
Feature Options Record.
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MCD for 3300 ICP Basic Installation and Maintenance Course
To retrieve the Purchased Options and Password from the AMC, either the 3300 controller
using ESM, or the 3300 Software Installer (SI) tool needs to connect to the AMC Server.
From the License and Option Selection Change dialog, you may enter an Application Record ID,
and then query the AMC for the Purchased Options and Password by selecting the Retrieve
Licenses button.
Caution
If you manually obtain a Password from the AMC, the licenses that are
assigned to that 3300 SYSID in the AMC are permanently tied to that system.
By using the AMC Application Record process to retrieve the purchased option online, you will
retain the ability to reassign the purchased options to other systems owned by the same
customer.
If you use the manual process to input the license and option information you must choose
Download the License Key for that application record.
The manual process permanently ties the purchased options to the Application record.
For the system to query the AMC Server, it must be physically connected to the Internet. It may
also be necessary to adjust the RTC’s IP address and default gateway for the system to work
on the local network.
You must complete the DNS Configuration fields in the System IP Configuration form with the
Primary and Secondary DNS Servers. This allows you to establish a connection from the
controller to the AMC Server.
If the system is behind a firewall, the firewall must allow TCP connections from the system to
TCP port 443 on the AMC.
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MCD for 3300 ICP Basic Installation and Maintenance Course
Once the system has been configured to communicate with the AMC, simply type in the
Application Record, select the country, and select Retrieve Licenses. If there are problems
making the connection to the AMC, check the DNS settings by pinging register.mitel-amc.com.
If the system does not have Internet access to the AMC, you need to manually alter the
individual Purchased Options and enter the corresponding Password in the License and Option
form. The Application Record ID is not required. You may also need to associate the SYSID
with the Application Record on the AMC website.
The password can be obtained from your AMC account through MOL. Access the AMC site
from your MOL account at the www.mitel.com web site. You will need to know the SYSID
number for your system.
An Application Record created using the AMC associates the correct license information with
your customer system SYSID.
Log in to MOL with your personal MOL password. Select the AMC link to access the AMC News
Page. A Reseller Tech username and password are needed to connect to the AMC Page.
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MCD for 3300 ICP Basic Installation and Maintenance Course
Select Customers.
Enter the search criteria and select Retrieve. Select and expand the desired customer from the
Customer List.
Locate and select the Application Record for the system in question.
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MCD for 3300 ICP Basic Installation and Maintenance Course
Scroll down within the Application Record Information view to verify the license information.
Caution
Once you have manually obtained a Password from the AMC, the licenses
that are assigned to that system’s SYSID in the AMC are permanently tied to
that system.
If you have obtained a hard copy of the Downloaded License Key information, be sure to keep it
in a secure location.
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Country Variants
• North America
• United Kingdom
• Latin America
• Germany
• Italy
• Spain
• Portugal
• Holland
Different countries sometimes use different:
• Languages
• Tone plans
• Telephony protocols
Language translations include:
• License agreements
• Safety instructions
• End-User Guides
Use License and Option Selection to select the required country variant.
It is also recommended that two Configuration Options be enabled for all 3300 installations:
• Networking Option
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• Turns on the DBMS_Initialized flag, which tells the system to save the database, and all
future changes, to the hard drive and RAM.
• Makes sure the programmed database is correctly loaded from the hard disk when the
system starts up or resets. It ensures the database is free from errors by performing a
routine check.
• Allows you to enable the DHCP server on the system controller. The DHCP service must be
running in order to enable DHCP in the DHCP Server form.
Caution
With the DBMS_Initialized flag turned off, any time you reset the system, a
blank database will be loaded into the system memory.
Note
The License and Option information and the DHCP programming are not lost
if the system is reset when the DBMS_Initialized flag is turned off.
To ensure that the system saves the database changes you have made and does not default
the database during a system reset, you must perform a DBMS Save command. The command
only needs to be done once. Once the flag is on, all future changes are saved to the hard drive.
Note
If you restore a database during an install procedure, you do not need to
perform a DBMS Save, because the system will perform one automatically.
In this lab, you will be using the System Configuration > IP Network Configuration > System IP
Configuration form.
Reference
Help > Contents > Forms Reference > Forms S to Z > System IP
Configuration
1
4
2
3
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MCD for 3300 ICP Basic Installation and Maintenance Course
Note
The layer 2 switch address must be on the same subnet as the RTC IP
address and should be outside the planned DHCP range.
Note
There are two methods to use VLANs to separate voice and data and having
the 3300 on the voice VLAN:
• Leave the Voice VLAN ID a 1 and program the L2 switch port as an
access port (Cisco) or untagged (HP) on the voice VLAN.
• Program the Voice VLAN ID in this form as the voice VLAN and program
the L2 switch port as a trunk port (Cisco) but deny access for all other
VLANs or as a tagged port (HP) on the voice VLAN.
The classroom is setup so that the L2 switch is an access or untagged port,
so leave the Voice VLAN ID as 1.
7 In the Domain Name Service (DNS) section, select The DNS change window
Change. opens.
8 In the DNS change window, enter the IP address The address is entered.
of the Primary Domain Name Server provided by
your instructor.
9 Select Save. The address is saved and
displayed in the System IP
Configuration form.
8
9
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10
11
12
13 14
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In this lab, you will be using the System Configuration > System Capacity > License and
Option Selection form.
1 Select System Configuration from the ESM drop- The System Configuration
down menu. folders and forms are
displayed.
2 Expand the System Capacity folder by selecting The System Capacity forms
the plus sign. are displayed.
3 Select the License and Option Selection form. The License and Option
Selection form is displayed.
4 In the License and Option Selection form, select The License and Option
Change. Selection change window
opens.
1
4
2
3
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MCD for 3300 ICP Basic Installation and Maintenance Course
7
8
9
10
In this lab, you will be using the Maintenance and Diagnostics > Maintenance Commands > All
form.
2
3 4 5
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MCD for 3300 ICP Basic Installation and Maintenance Course
7
6
DBMS_INITIALIZED flag is on
as a result of the DBMS Save
command
In this lab, you will be using the Group Administration Tool to set the date and the time. Then
you will use the System Administration Tool to enable Network Time Protocol (NTP). Check with
the instructor to see if there is an NTP server available.
1 In the ESM Tool Selection page, select the Group The Group Administration
Administration Tool. Tool opens.
2 Select Manage System Options from the drop- The System Options view is
down menu. displayed.
3 In the System Options box, select Change Date The Change Date and Time
and Time. box is displayed on the right.
4 Type the appropriate Date and/or Time in the The new date and/or time
Change Date and/or Change Time fields. are displayed.
5 Select OK. The new date and/or time
are set.
6 Select Exit from the drop-down menu. The Group Administration
Tool closes.
2&6
3
4
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MCD for 3300 ICP Basic Installation and Maintenance Course
8
10
11
13
14
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MCD for 3300 ICP Basic Installation and Maintenance Course
In this lab, you will be using the Maintenance and Diagnostics > Maintenance Commands > All
form. This lab is optional.
2
3 4 5
When you choose a country variant in ESM, three languages are selected for set prompts.
The first language will be the default language for that country, and the others will be alternate
languages.
You can override the choice of languages, but English is retained as one of the three languages
to enable correct functioning of the embedded voice mail.
To access the form, navigate to System Administration > System Options > System Options
Assignment form.
The language is applied to the interfaces of the sets and consoles and the embedded voice mail
prompts. For example:
Not all languages are displayed in the drop down list. Languages can also be set by using the
Language Select maintenance command.
The language seen during the logon process is dictated by the system option default language.
The language during the selection of a programming interface is set through the language
option on the user account. User accounts are covered in another module.
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• 3
• 66
• 67
The DHCP server(s) supporting the IP phones needs to have the following identifiers defined in
their scope:
• 3
• 125
For example:
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MCD for 3300 ICP Basic Installation and Maintenance Course
In a multi-subnet network, different DHCP servers may be used, or different IP scopes may be
defined for each subnet. It is important that the options in each scope be defined correctly for
use by the E2T and IP phones. The Option definitions are:
• Option 3 - The IP address of the default gateway router used by the PC, IP Phone, and the
E2T card. Phones need this for two-way audio.
• Option 66 – The IP address of the TFTP server, which is the 3300 ICP. It is the keeper of
the E2T’s boot file.
• Option 67 – The name and location of the TFTP boot file, which is the boot file used by the
E2T. It is /sysro/e2t8260
Note
The 3300 MXe in MX mode, CX, and CXi use a single processor for a
combination RTC/E2T.
The E2T parameters, which are DHCP options 66 and 67 and a reserved IP
address, are only needed for the E2T on the 3300 MXe in LX mode.
At release 7.0, the existing IP phones have firmware that looks for DHCP options: 130 – MITEL
IP PHONE, and 128 – TFTP server - in order to accept the DHCP offer and upgrade its
firmware.
Once the phone’s firmware is upgraded, it reboots, and will then look for option 125.
If you program options 125, 128, 129, 130 the phones will boot using the old options, upgrade
their firmware and reboot successfully using the new option 125.
Once a system database is at release 7.0, options 128 through 134 are retained and instances
of option 125 are created to match the needs of differing scopes that existed prior to the
upgrade.
For example:
Conflict Resolution
DHCP responses containing multiple response types (i.e. more than one of the methods
outlined in the previous section) are resolved as indicated in the following sequence:
• The phone will use information that is statically set and ignore all others.
• If option 125 is present and contains valid Mitel-specific information (i.e. has a vendor id
=1027), the client IP phone will use option 125 and ignore all others.
• Finally, the client will look for valid Mitel-specific information in options 128-135, and if option
130 does not contain the "MITEL IP PHONE" string, the DHCP offer will be rejected.
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The LAN Policy form provides values for Differentiated Services Code Point (DSCP) and Layer
2 Priority for IP connections for the E2T. It has evolved to allow differentiated treatment of voice
media and voice signaling.
The LAN Policy form provides quality of service configuration using DSCP or DiffServ for traffic
originating at the E2T. DSCP is typically used across a WAN link.
Use the form to give Layer 2 priority to voice media and voice signaling traffic and to map DSCP
to Layer 2 (L2) Priority. Mapping ensures that voice priority is maintained in networks that use
the L2 Priority QoS mechanism.
Note
Changes to the DSCP values require a system reboot to take effect.
The following tasks assume DHCP will be configured on the 3300 ICP for use by the IP phones
and E2T. This figure shows reserving the IP address for the E2T on an MXe running in
expanded mode.
Note
Program all static IP reservations outside the DHCP IP address range.
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Caution
If connected to an existing network, consult with the Network Administrator
and/or Mitel Instructor before activating DHCP on the 3300 ICP. Multiple
DHCP servers on a single network may create conflicts.
Default gateway
Note
Ensure that the E2T receives option 3, the Router, from the DHCP server.
When programming DHCP options, set the scope field for option 3 to Subnet.
Note
For the IP sets to access the Internet, DHCP Option 6 must be programmed
with the IP address of a valid DNS server.
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The DHCP options l2p and dscp provided to the IP sets allows differentiated treatment of voice
media and voice signaling.
v and s
specify values
for voice
media and
signaling
respectively
The customer wants to have 5212 IP sets, 5224 IP sets, and 5550 IP Consoles installed. In
addition, the RTC must be assigned an IP address on the same subnet and the E2T of the 3300
ICP will be served by the internal DHCP.
• The subnet allowed by the LAN Administrator is subnet 50: 192.168.50.0 with a subnet
mask: 255.255.255.0.
• The IP address for the RTC must be programmed in the System IP Configuration form with
a value of 192.168.50.220.
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Use this Planner to organize the information used for this lab.
Note
The IP address for the RTC and Default Gateway should already be
programmed.
In this lab, you will be using the following forms, in this order:
• System Configuration > IP Network Configuration > DHCP > DHCP Subnet form.
• System Configuration > IP Network Configuration > DHCP > DHCP Static form.
• System Configuration > IP Network Configuration > DHCP > DHCP IP Address Range
form.
• System Configuration > IP Network Configuration > DHCP > DHCP Options form.
• System Configuration > IP Network Configuration > DHCP > DHCP Server form.
• Maintenance and Diagnostics > System Hardware Profile > System Hardware Compute
Cards form.
• System Configuration > IP Network Configuration > DHCP > DHCP Lease Viewer form.
Programming the DHCP Subnet
Step Task Expected Result 9
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6
2
5
3
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8 9
10 If you know the MAC address of the E2T card, The DHCP Static IP form is
select the DHCP Static IP form. If you do not, go displayed.
to step 18.
11 In the DHCP Static IP form, select Add. The DHCP Static IP add
window opens.
11
10
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21
Caution
Older options 128, 129, 130, 132, 133, and 134 are for sets with older
software. If there is a possibility that these sets are present, they would need
programmed as well. They are not added in this lab because there are no
older stets in the classrooms. Although their option numbers do not appear in
the add window, they can be manually added. There is an example of adding
option 128 at the end of this section.
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If older phones are present, this is an example of how option 128 would be added.
52
51
53 In the DHCP Server form change window, The Enabled radio button is
select the Enabled radio button. selected.
54 Select Save. The data is saved and displayed
in the DHCP Server form.
54
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72
71
73 If the E2T’s MAC address was unknown, go back The data is saved and
to the DHCP Options form, delete option 66, and displayed in the DHCP
reprogram using steps 34 through 38. This time, Options form.
select Static: E2T <IP address> from the Scope
drop-down menu.
74 If the E2T’s MAC address was unknown, go back The data is saved and
to the DHCP Options form, delete option 67, and displayed in the DHCP
reprogram using steps 39 through 43. This time, Options form.
select Static: E2T <IP address> from the Scope
drop-down menu.
75 Verify that the lab phones are asking for a PIN.
76 Verify and make note of the following
configurations in your particular lab.
• Dual FIM is in which MMC slot?
• Dual Framer is in which MMC slot?
• NSU is connected to which FIM port?
• FD PER is connected to which FIM port?
• ASU is connected to which CIM port?
Note
Since there is not yet a database to support these cabinets, neither the NSU
nor Per Nodes attempt to synchronize with the controller.
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Note
The DHCP server used for the E2T must have these settings:
• TFTP Server (Option 66): The IP address of the 3300 ICP, keeper of the
E2T’s boot file.
It is still important that the four DHCP options be correctly defined on each scope.
In the following example, set A and set B register with the one DHCP server, and are supplied
with:
• IP Address/Subnet Mask
Note
When using centralized DHCP, it is important that routers be configured
properly for Layer 2 and Layer 3 IP forwarding. Otherwise, Set A would be
given an IP address from the scope for the segment on which the DHCP
server is installed.
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• Set A broadcasts for an IP address from the DHCP on the 3300 ICP.
• IP Address/Subnet Mask
The simplest install is to have the 3300 ICP as the TFTP server for all the IP Phones.
To diminish inter-segment traffic, an additional TFTP server could be defined in the network
local to the IP Phone.
After sourcing DHCP details, set A and set B will then download boot software from their TFTP
server specified by the DHCP settings for each individual scope.
Note
The software files for the sets are in the /sysro/tftp directory. These must be
present on the specified TFTP server. They can be obtained via FTP from the
3300 ICP and then sent to the remote TFTP server. They can also be
downloaded from MOL.
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Objectives
5
In this module, you will:
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Each device connecting to a 3300 ICP system has a Device ID (IP telephones) or a Physical
Location Identifier (analog and digital devices, analog and digital trunks). A Physical Location
Identifier (PLID) is a four-digit number used by the 3300 software to identify the specific circuit
that an end device or trunk is connected to.
The PLID is used to identify which pair of wires will be used at the punch down block for each
TDM circuit. This allows movement of devices by moving patch wiring at the punch down rather
than having to move an entire cable run.
For another example, in a cabinet assigned as unit 12 on shelf 1, card slot 3, circuit 8 would be
designated 12 1 3 8.
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MCD for 3300 ICP Basic Installation and Maintenance Course
Two analog boards – the Analog Main Board (AMB) and the Analog Option Board (AOB) –
provide embedded analog capability for the 3300 controller.
The AMB for the MXe, CX and CXi provides six Loop Start, four ONS, one Music On Hold, and
one Paging circuit.
The CX/CXi AOB is installed on the CX/CXi AMB to provide an additional six Loop Start and
four ONS circuits.
Programming
In the Analog Services Unit Configuration form, port 0 is the AMB, and has the programmed
type of 3300 Embedded Analog.
To include an AOB on the CX or CXi controllers, use the Expanded Analog type.
Units 2 through 16 can be used for CIM-connected ASUs, Universal ASUs or ASU IIs.
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MCD for 3300 ICP Basic Installation and Maintenance Course
Controller Module Port Unit Module Type ASU II Card Slot 1 ASU II Card Slot 2
• System Configuration > Units/Modules > Analog Services Unit Configuration form.
Note
Your classroom may not have the hardware needed for this lab, but you
should do what you can to get familiar with the programming steps.
If you receive an alarm due to the fact that you don’t have the hardware,
remove what you’ve programmed after you’ve completed the lab.
1 5
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10
8
9
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14 Select the Unit Configuration Display form. The configured units are
displayed.
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The 3300 ICP system supports five types of expansion units that can connect to the controller.
• An SX-200 Bay
The Dual FIMs can connect to:
• Analog Services Unit - Includes 24 On Premises (ONS) analog circuits to support Fax,
Modem, and any other legacy telephony services.
• Universal Analog Services Unit - Includes 16 ONS analog circuits, 4 Loop Start trunk
circuits, 2 Pager circuits, and 4 Music-On-Hold (MOH) circuits. Only one MOH circuit can be
assigned as the MOH port.
• ASU II – Includes two card slots that support the 16-Port ONS Card, the 16-Port Combo
Card, and the 24-port ONSP card. There can be a maximum of 8 LS/CLASS Trunks
installed on the ASU II.
The 16-Port Combo card has:
The 24-Port ONSP card is available for the ASU II and AX Controller. The circuits on this card
have additional electrical protection.
You can install up to twelve 24-Port ONSP cards in the AX Controller to provide up to 288 ONS
ports. However no more than 150 of the ports can be in an active call state at any given time,
and this limit may be reduced further if some of the users are on long loops.
Any users beyond the allowed maximum who attempt to originate a call receive silence. Users
attempting to place a call beyond the allowed maximum to a circuit on the AX controller receive
error tone and the call is not completed.
While the 16-port ONS card supports a Ringer Equivalency Number (REN) of 2, the 24-port
ONSP card supports a REN of 3.
Note
The REN indicates the quantity of ringers which may be connected to a single
telephone line and still all ring.
The 24-Port ONSP Card is supported in the Analog Services Unit Configuration form.
The following window can be accessed by navigating to System Configuration > Units/Modules
> Analog Services Unit Configuration.
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• 3300 BRI NSU – for Europe, Middle East, and Africa (EMEA), and NA variants. Includes 15
dual-64Kb Basic Rate ISDN (BRI) circuits to support devices such as Video/Conference
units or ISDN modems/phones.
• Universal NSU - EMEA and NA variants, allows for two links of T1/E1, MSDN/DPNSS, and
PRI/ISDN per unit.
Note
The BRI NSU does not connect directly to the 3300 ICP Controller but rather
must connect using a CEPT configured digital link (30-channel) on a separate
Universal NSU that is configured for E1 protocol.
The R2 and BRI NSU units have a 9-pin serial connection on the front to allow
unit programming with the PRI-IMAT programming tool.
Assuming that the controller is up and running, connect the ASU and NSU units to the desired
modules on the controller.
• The Analog Services Unit (ASU) links to the controller by use of a Category 5 Universal
Twisted Pair (UTP) crossover cable (up to 30 meters in distance). A built-in copper interface
module (CIM) is set in the ASU. In the controllers, two (MX) or four (MXe and LX) built-in
CIM modules allow for connectivity.
• The Network Services Unit (NSU, FD PER, and FD DSU) link to the controller by use of a
paired fiber optic cable (up to 1 km). A built-in fiber interface is set in the NSU; in the FD
DSU and FD PER, a fiber interface module (FIM) is installed. In the controller, a FIM is
installed into one of the front module slots.
You can also verify that each connection (fiber-FIM or copper-CIM) is communicating with its
associated mate at the controller by viewing the state of the LEDs. Green LEDs on all cabled
FIMs and CIMs should be ON solid (not flashing) to prove physical connectivity.
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FIM Variants
Part Number 3300 ICP Components Optical Fiber Approximate
Wavelength Interface Maximum Fiber
Type Cable Run Length1
50001248 3300 Dual FIM 820 nm multimode 1 km (0.62 miles)
50003695 3300 Dual FIM 1300 nm multimode 5 km (3.105
miles)2
50003696 3300 Dual FIM 1300 nm singlemode 14 km (8.7 miles)2
9400-300-301-NA SX-2000 PER/DSU FIM 820 nm multimode 1 km (0.62 miles)
9400-300-315-NA SX-2000 PER/DSU FIM 1300 nm multimode 5 km (3.105
miles)2
9400-300-316-NA SX-2000 PER/DSU FIM 1300 nm singlemode 14 km (8.7 miles)2
50001270 Universal NSU (NA) 820 nm multimode 1 km (0.62 miles)
50001271 Universal NSU (Euro)
50001272 R2 NSU
Note
1. The run length is the one-way length of fiber optic cable between nodes.
2. Frame synchronization errors occur if the loop length of fiber optic cable
(from control node to peripheral cabinet or DSU cabinet and back) is
between 10.0 km and 10.6 km (6.2 miles and 6.6 miles).
Nodes are typically connected by two-strand or “paired” fiber optic cable. For
paired cable, a loop length of 10.0 km to 10.6 km equals a 5.0 km to 5.3 km
cable run length.
Caution
Do not look into a FIM or FIM cable, it can damage your eyes!
Units, including the controller and all peripheral cabinet types, are assigned unit numbers from
1-16.
• MXe controller -- four units for the CIM ports to ASU units and one unit for the AMB
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MCD for 3300 ICP Basic Installation and Maintenance Course
• System Configuration > Devices > Analog Telephones > Analog Set Assignment form.
• System Configuration > Units/Modules > Analog Services Unit Configuration form.
Note
Your classroom may not have the hardware needed for this lab, but you
should do what you can to get familiar with the programming steps.
If you receive an alarm due to the fact that you don’t have the hardware,
remove what you’ve programmed after you’ve completed the lab.
Note
The screen shots in this lab are for reference purposes only. Your lab may be
different.
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16
15
Unit numbers 2-16 can identify the following units connected to Dual FIMs:
• NSUs
• FD PERs
• FD DSUs
• BRI NSU
To access the Network Services Unit Configuration Form, navigate to System Configuration >
Units/Modules > Network Services Unit Configuration form.
Note
Since the NSU and Dual FIM are not supported on the CX and CXi systems,
this form is not available on those systems.
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In this lab, you will be using the System Configuration > Units/Modules > Network Services
Unit Configuration form.
Note
Your classroom may not have the hardware needed for this lab, but you
should do what you can to get familiar with the programming steps.
If you receive an alarm due to the fact that you don’t have the hardware,
remove what you’ve programmed after you’ve completed the lab.
Note
The screen shots in this lab are for reference purposes only. Your lab may be
different.
2 6
3
5
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Note
To avoid a major alarm, leave the Programmed Type and Protocol fields as
Not Programmed until you are ready to program the digital links in either the
T1/D4 or PRI course module. These steps are provided so you can see the
entire procedure.
9 Select the radio button for port that the NSU is The port radio button is
connected to. selected.
10 Select the NSU type from the drop-down menu. The NSU type is
selected.
11 Select the protocol type from the drop-down menu. The protocol type is
selected.
12 Select Save. The NSU configuration
is saved and displayed
in the Network
Services Unit
Configuration form.
Note
The L0 and L1 Link indicators will not be true indicators since the
programming is not yet defined for the digital links.
7
8
9
10
11
12
NSU Chaining
The figure shows a front view of the connections between two NSUs supported on one fiber
interface from the 3300 system. This is called “NSU Chaining”.
The NSU (Primary NSU) that is connected to the 3300 system via the optical fiber must have a
Category 5 Crossover Cable connected between its CIM2 connector and the other NSU’s
(Secondary NSU) CIM1 connector (up to 30 meters in distance).
Set the Message Link dip switch to the “1” (or up) setting for the Primary NSU and to the “2” (or
down) setting for the Secondary NSU.
Note
The Primary NSU must have a minimum Hardware Rev A.6 for the North
American NSU and A.7 for the UK NSU.
This figure shows the location of the Message Link Dip Switch
Primary NSU = 1
Secondary NSU = 2
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The 3300 ICP is able to connect to up to six peripheral cabinets, depending on the number of
FIMs installed in the 3300 ICP. Each peripheral cabinet holds up to 12 peripheral interface cards
and provides up to 192 ONS or DNI ports. A slave cabinet can be added that expands the
cabinet up 24 peripheral interface cards, for a total of 384 ports. The peripheral interface cards
connect telephone trunks and peripheral devices, such as analog and proprietary digital sets, to
the system.
Once a Fiber Distributed Node is programmed in the Peripheral/DSU Configuration form, use
the Card Assignment form to program each card.
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• System Configuration > Devices > DNI Telephones > Single Line DNI Sets > Single Line
DNI Set Configuration form.
• System Configuration > Devices > DNI Telephones > Multi Line DNI Sets > Multi Line DNI
Set Configuration form.
• System Configuration > Units/Modules > Peripheral/DSU Unit > Peripheral/DSU Unit
Configuration form.
• System Configuration > Units/Modules > Peripheral/DSU Unit > Card Assignment form.
Note
Your classroom may not have the hardware needed for this lab, but you
should do what you can to get familiar with the programming steps.
If you receive an alarm due to the fact that you don’t have the hardware,
remove what you’ve programmed after you’ve completed the lab.
Reference
Help > Contents > Programming > Initial Configuration > Program a
Peripheral/DSU Node
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17
18
19 Navigate to the System Configuration > Devices Content of the form is noted.
> DNI Telephones > Single Line DNI Sets >
Single Line DNI Set Configuration form. Note
the contents of this form.
20 Navigate to the System Configuration > Devices Content of the form is noted.
> DNI Telephones > Multi Line DNI Sets > Multi
Line DNI Set Configuration form. Note the
contents of this form.
Migration
From Release 7.0 and up, you can use the Software Installer Tool to migrate:
The 3300 ICP Configuration Tool is purchasable software available from Mitel, and is used to
back up an SX-2000 database in preparation for a customer migration to 3300 ICP. Once the
database is backed up with this tool, use the 3300 ICP Software Installer Tool to migrate/
restore the database to a 3300 ICP.
There are certain devices not supported on the 3300, such as datasets. The number of devices
programmed on the SX-2000 must be supported by the 3300 to which the restore is being done.
To convert the database to a 3300 ICP, use the Software Installer Tool to perform a Full Install,
and select the Migrate SX-2000 Database check box.
Reference
Refer to the Technician’s Handbook > Maintenance > Migrate SX-2000
Database Across Platforms.
Reference
Refer to the 3300 Software Installer Tool and the 3300 ICP Configuration Tool
Help files for installation details and PC requirements.
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SX-2000 FD Migration
The Peripheral cabinets and DSU cabinets that are connected to the SX-2000 LIGHT Control
cabinet with optical fiber, or FD PER, can be connected to and supported by the 3300 ICP.
With the introduction of Peripheral Cabinet support, DTMF receivers in the peripheral cabinet
will be recognized by the 3300 system and used as required. If DTMF cards are added to the
PER cabinet, they are added to the list of possible DTMF resources.
The first fiber interface drives the internal PER of the Microlight while the second and third fiber
interfaces drive the internal DSUs of the Microlight.
An SX-2000 Microlight system converted to 3300 control uses Fiber Interface Modules (FIM) of
the Triple FIM Carrier Card as required.
System Fail Transfer (SFT) functionality is supported for this node by the Control Resource
Card (CRC). The maintenance terminal access is not supported.
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DSU Node
Universal E1
Universal T1
DS1 Formatter
CEPT Interface
R2 Card
E1/T1 Digital Trunk Formatter
BRI card (6 circuit)
BRI card (15 circuit)
Euro PRI card
NA PRI card
Note
A 3200 ICS database can be converted to a 3300 ICP database.
The old cabinet will support the peripheral switch controller and all four of the DSU cards in the
new configuration.
Note
If FIM Extender cards were used to obtain the equivalent of four fiber
interfaces in the Microlight, then the external cabinets will be directly
connected via fiber to the 3300 controller Dual FIM modules.
As of release 9.0, up to seven SX-200 Bay cabinets are supported on a 3300 MXe controller.
The controller will connect to SX-200 Bays that have the Bay Control Card (BCC) III card
installed.
The controller supports DNI, ONS and OPS lines installed into the bay. Analog and digital trunk
cards are not supported.
Bays equipped with a CIM on the BCC III can connect to the controllers through:
Any combination of FIMs and CIMs can be used to connect the bays to the controller.
Analog lines that are programmed on the SX-200 bays increment the number of analog licenses
used within the 3300 ICP while digital phones that are programmed do not.
Database transfers from SX-200 to 3300 are not supported. This means that all bay equipment
and sets that are to be reused must be programmed into the 3300 database as new entries.
Note
Some licenses can be migrated from the SX-200 to the 3300 ICP.
Customers who migrate from the SX-200 to the 3300 ICP should be made aware of the possible
functionality differences between the two platforms.
Note
A Dual FIM cannot support both an SX-200 Bay and an NSU, or an SX-200
Bay and an SX-2000 Peripheral cabinet.
Migration Procedure
1. If the bay has digital trunk cards, move the trunk connections from the bay to an NSU or
embedded module on the 3300 ICP. SX-200 Bays connected to the 3300 ICP will not
support trunk connections.
2. Remove the digital trunk cards from the bay. Ideally, some trunks are connected to other
bays. On very small systems, however, connection to the PSTN will be lost at this time. It
might be worthwhile to connect one or more telephones to the CO connections that are used
for Power Fail Transfer until the trunks are up on the 3300 ICP.
3. Move the SX-200 Bay cables to the CIM and FIM ports on the 3300 ICP, as appropriate for
the system configuration.
4. If it’s not on a DNI card, move the Superconsole 1000 to a DNI card circuit.
5. Disconnect the door opener relay contact relays and DMP units.
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6. Move the Power Fail Transfer, alarm contacts, music port, pager port etc. from the SX-200
to the 3300 ICP.
Caution
• The 3300 ICP upgrades the software load on the BCC III automatically: When the
BCC III comes up it sends its version information to the controller that checks it
against the load on the hard drive. If a newer version is on the hard drive, the
system reloads the BCC III.
• Do not remove or power down the bay while it is upgrading. A corrupted Flash
may result. It can be repaired using KB 04-1000-01476 available on MOL.
• Allow at least 30 minutes for the upgrade process for each bay.
Off/ Flashing Not applicable Off BCC III is up and running and communicating
with the 3300 ICP.
_ Not applicable Flashing There is a failure on the BCC III.
NOTE: The Ethernet port is not used. The Ethernet LED and the Ethernet jack are not used by
the technician in the field. Only manufacturing uses these.
Programming
The following forms need to be programmed to support the SX-200 bay.
• Cabinet - the unit number programmed on the Analog Services Unit Configuration form
• Shelf - always 1
Note
The Circuit Descriptor Index field must be filled in for ONS circuits on SX-200
Bay cards, but neither the circuit descriptor nor the assignments are distributed
to the Bay. Therefore, changing the Circuit Descriptor will have no effect on
circuit operation.
The Circuit descriptor value 16 is used for all of the cards and must be
configured appropriately.
Analog circuits on the SX-200 Bay ONS cards are counted against the Analog Line
Licenses that were purchased for the system.
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Questions
1. In the Controller Module Configuration form, what value(s) can now be defined in the
Module Type field of an MXe or CXi controller?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
3. By programming a Dual FIM into Module 2 of the MXe controller, how many NSU units
can you connect to the controller?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
4. How many total ports can be supported if connecting an ASU and two Universal ASUs to
an MXe controller?
ONS: _________________________________________________________________
Pager Circuits___________________________________________________________
5. How many total ports can be supported if connecting a CX controller AMB and an ASU II
fitted with a 4 + 12 Port Combo Card?
ONS: _________________________________________________________________
Objectives
6
When you finish this module, you will:
A System Administrator Policy controls access to forms in the System Administration Tool.
When you create a policy, you set permissions that grant Read Only or Read/Write access to
forms. You can also deny access to forms, which hides them from the user.
One policy is assigned to each user in the User Authorization Profiles form and distributed to all
of the customer’s 3300 systems that are using System Data Synchronization (SDS).
• Permissions
Level Form Access Allowed Permissions Granted
Note
SDS Administrators on systems upgraded to Release 8.0 are automatically
assigned Root Administrator access rights.
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• Read/Write
• Read Only
• No Access
The policy access rights can be further refined by selecting individual forms and using the
Change Member buttons to change the access type.
Enables the form to be viewed and changed Hides the form from view
Note
Access to Maintenance commands as well as FTP and Telnet connectivity are
excluded from policy control.
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For Release 6.x and 7.x systems, the System profile has SDS Admin rights by default. If you
upgrade to Release 8.0, the SDS profile is automatically assigned Root Administrator access
rights.
On a system where the SDS feature is disabled, the Shared Data Update, Form Comparison,
and Shared Forms Configuration forms do not appear in the list of forms that the System
Administrator can access.
You can prevent a Root Administrator on a local system from having Root Administrator access
rights on specific remote systems. Use the Shared Forms Configuration form to restrict the
sharing of the Root Administrator's profile with the remote systems.
Caution
To prevent unauthorized access in the field, change the default administrator
passwords. Do not change them in the classroom.
In the User Authorization Profiles, change the default username and password for the System
User Profile login ID. Ensure that any other user profile login IDs that are created only have the
required access level.
With all security features in place, customers become responsible for their PBX security and are
expected to do the following when the PBX is installed. They are also reminded that the
username and password for system profile in ESM should be restricted to only reliable,
responsible personnel, at the owner’s discretion. As a general rule of thumb, System Level
access should not be assigned to routine service personnel.
• Create the necessary user profiles. When installing the 3300 ICP login as System with
correct username and password in ESM, create the required profiles needed for the 3300
ICP. Remember to change these on a regular basis to help keep the system as secure as
possible.
• Make and keep a backup copy of new usernames and passwords. Whenever usernames
and passwords are changed, make sure that the updated usernames and passwords are
recorded and saved in a secure area. These records should be accessible to any service
personnel, if needed.
• Backup your database. Backup the database regularly and whenever there have been
changes made to it.
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16 17 & 20
18
Determines
which buttons
are displayed on
the main ESM
selection page
for this user.
19
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20 In the User Authorization Profiles form, select Add. The User Authorization
Profiles add window opens.
21 In the User Authorization Profiles add window, User profile data is entered.
enter the:
• First Name: David
• Last Name: Gilmour
• Department and Location
• Login ID: dgilmour
• User Password: password
• User Password Confirmation
• User access rights for Desktop Tool, Group
Administration Tool, and/or System
Administration Tool. Select Group Admin and
System Admin for this lab.
• System Administration Policy Name, only if
System Administration Tool has been checked.
Select the OnsiteAdmin policy that was just
created.
22 Select Save. User profile data is entered
and displayed in the User
Authorization Profiles form.
21
22
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Objectives
7
When you finish this module, you will:
A healthy system means that everything is operating as expected. There are a number of
system checks that should be done before leaving it unattended.
Caution
Mitel recommends this checklist be used both before and after working on a
system.
• There are no error logs. More details about the logs are discussed in the Troubleshooting
module.
• There are no failed data distribution updates if System Data Synchronization (SDS) is
configured. SDS is discussed in the advanced class.
• The Programmed Reboot schedule is programmed for the desired date and time.
Reference
Technician’s Handbook > Maintenance Chapter > Check System
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Alarm Check
Check for the presence of any alarms. You can observe the alarm status by:
Note
It is important to always check both the Alarm Details form and issue the
SHOW STATUS ALARMS command. Some alarm categories only show up in
the Alarm Details form and some only show up when using the commands.
• Console windows.
Database Check
The 3300 ICP stores database information such as the hardware & user specifics of the system,
both in its RAM memory and on its hard drive. The stored data can become corrupt and
unusable.
Note
You should always perform a DBMS CHECK FULL after any lengthy ESM
session. It gives more information about the database than BRIEF. BRIEF
simply performs the check and does not display the status of each form like
FULL does. Both commands give the same end result, and there should be no
Table or View Errors. It is recommended to use the DBMS CHECK FULL
command for the remainder of the class.
Database Errors
Whether the database is truly corrupted at the time of the DBMS Check or unavailable due to
access by another database process, such as a database backup, the DBMS Check results
appear the same.
It is best to repeat the check after a conflicting database process has completed.
Whether a database error is detected during a manual or a scheduled check, the DBMS
CHECK FULL command should be repeated to confirm the error and to view details about the
areas of database unavailable for access.
You may also attempt to select a database form and view its contents. A failure, with a system
error message as a reply, confirms a corrupted database.
When a database error has been confirmed, begin a database recovery from a known healthy
database backup. Database backups are discussed later.
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Database errors may also occur if someone or something is accessing the database. For
example, if someone else is accessing a form, the 3300 ICP cannot check that form and
displays an error. The same is true if a hospitality Property Management System (PMS) is
accessing the database, such as someone being checked in or wakeup calls are being input. If
this is the case, simply wait, check there is no other access, and try again.
n is the hour, from 0 to 23, at which the system performs the check. Specifying minutes is not
possible. The set hour must be at least 10 minutes from the current time, or set to the next
hour, for the event to occur on the current day.
If the system detects a database error via the automatic DBMS CHECK, it will raise a MAJOR
alarm.
The DBMS CHECK OFF command turns the automatic checking off. On a newly installed
system, the default is 5AM and check is off. If the default time of 5AM is the desired hour to be
used for the DBMS CHECK, type the command DBMS CHECK ON.
In this lab, you will be using the Maintenance and Diagnostics > Maintenance Commands > All
form.
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• Maintenance and Diagnostics > Logs > Maintenance > Commands > All Maintenance
Logs form.
Step Task Expected Result 9
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• Ensure that the database will recover in the event of a system reset.
Caution
The DBMS_INITIALIZED flag is off when the system is shipped from the
factory or whenever new software is installed.
• A live copy of the database is stored on the hard disk and in RAM.
• A pointer is set to ensure the database will be recovered if the system resets.
• Future database changes are automatically stored in the live copy on the hard disk.
When the DBMS_INITIALIZED flag is off:
Note
The DBMS_Initialized flag must be turned on before the 3300 DHCP server
will allocate leases.
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In this lab, you will be using the Maintenance and Diagnostics > Maintenance Commands > All
form.
Note
Your dates and times will be different.
2 3
1
Verifying Disk Space for Voice Mail and RAM Space for Music on
Hold
To determine how much hard drive space is left for voice mail greetings and messages and for
embedded Music on Hold files, use the dosFsShow command issued from within VxWorks. You
should already have a HyperTerminal ready from a previous module.
The voice mail greetings and messages are stored in the /vmail partition. Check the /vmail
partition to determine if you have ample storage space for voice mail greetings and messages.
To check the available free disk space for /vmail, connect to VxWorks and enter:
dosFsShow “/vmail”
This is an example with 14.5 GB of free space, shown at the end of the system response.
14.5 GB
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To check the available RAM space for embedded Music on Hold files and to determine if a
recorded file size will have enough storage room, navigate to the System Administration >
System Audio Files Update form. The available space is tracked and displayed in this form.
RAM space on a
CX/CXi is 4 MB.
A backup of the system’s data should be done on a regular basis. If the system loses its
database or there is a serious database corruption as indicated by the inability to access ESM
forms, the database can be restored from a recent backup.
When backing up the system, you copy it from the system hard drive to another media. The
backup procedure lets you back up the database files alone or with Call History records and/or
voice mail messages. This procedure should be done whenever a number of changes have
been made to the database.
• An external FTP server. This is useful in a multi-node environment. The External FTP Server
form needs to be programmed.
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To perform a backup, your current user account on the PC being used must have the
appropriate version of a Java Plug-in installed. If you do not have the correct version, the
Browse button will remain grayed out, and there will be a link at the top of the form. Selecting it
will expand the form to give additional information about Java. Go to the www.java.com website
and download the latest copy of Java. Once it is installed, the expanded version of the form will
no longer be available, and the Browse button will become available.
Use the Browse button to launch the Save As dialog box, and then navigate to the location on
your local drive where you want to save the backup file. You have the choice of where to store
the backup, locally on your client PC or on a file server on the LAN.
If Call History and Voice Mail Messages are included in the backup, it can add a significant
amount of time to the backup.
The system hard disk is 40 GB, of which 20 GB is used. For a full backup with the voice mail
messages, which can be up to 14 GB, you will need a significant amount of available space at
the target location.
During a system backup, no other users can access any of the web-based tools, such as IP
Appliance Online Services, Visual Voice Mail, Desktop Tool, Group Administration Tool, or
System Administration Tool. It is recommended to perform system backups outside of business
hours. Call process will continue normally while the backup occurs.
Rotating three generations of database backups permits you to go further back to find the
database configuration you desire or the error-free database you need.
It is recommended to set up three separate backup locations and to keep a log book or file
recording of when each was last created.
Note
The identitydb.obj is no longer needed for newer Java versions. Type java –
version in a command line to see the current version.
In this lab, you will be using the Maintenance and Diagnostics > Backup form.
Note
This lab assumes that the correct version of Java is being used.
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Database Restore
If a DBMS CHECK finds errors, you can fix possible database errors using the backup that you
created. The length of time required to restore a customer database can vary depending on
whether or not the backup you are restoring included voice mail messages and/or call history
records.
• If the saved file is older, database changes made since that backup will be lost after the
restore. Performing regular backups should eliminate this problem.
• If the backup is corrupted or errors were saved to the backup, BAD DATA is detected.
During the restore, this corrupted data will be eliminated from the system, but the eliminated
data will likely represent programming information. This lost data will have to be manually
reprogrammed. Check the logs within Maintenance and Diagnostics to view any possible
errors.
In this lab, you will be using the Maintenance and Diagnostics > Restore form.
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Reference
For more information about Dimensions:
Help > Contents > System Programming > Licenses and Dimensions >
Change Resource Dimensions
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• Reset the system. The system checks for logical errors, maps out bad sectors, and runs a
hard disk surface test. The system identifies the capacity of the hard drive as well as the
used/free space.
• Check for Disk Space alarms. This is important for systems that use Embedded Voice Mail.
Note
For Embedded Voice Mail, a major alarm is raised when the hard drive is 90%
full and a critical alarm at 95% full.
• Prevents the accumulation of file fragmentation errors in the system’s memory, which can
cause unpredictable results in system operation.
A reset can be accomplished by a:
• Controlled Reset - with the VxWorks line command, reboot, from the serial interface to the
3300 controller or by using the Reset System command in ESM. The Reset System
command requests all software components to shut down and monitors the progress of the
shut down. The Reset System command is the desired means of manually resetting a
system.
• Hard Reset - pressing the reset button on the controller. It is considered the last alternative
and is used when the controlled reset has failed. It should be used with caution as database
corruption can occur. This is equivalent to powering down the system.
• Resource Reboot - can be set to occur if system resources fall below a defined threshold.
The resource reboot is on by default and occurs according to the scheduled programmed
reboot schedule. The monitored resources include:
| Memory consumption
If the amount of free memory becomes less than 20 Mbytes, a log is generated.
If the amount of free memory becomes less than 10 Mbytes, a log is generated and a
major alarm is raised to notify maintenance personnel that the system should be
rebooted. Under normal circumstances, the system should remain up for 2 to 4 days
after the alarm is generated. If configured, the system will be reset at the next
resource recovery time.
If the amount of free memory becomes less than 2 Mbytes, a log is generated and a
critical alarm is raised on the system. The system will reset immediately.
| Memory fragmentation
If the largest memory fragment becomes less than 2 Mbytes, a log is generated and
a major alarm is raised to notify maintenance personnel that the system should be
rebooted. Under normal circumstances, the system should remain up for 2 to 4 days
after the alarm is generated. If configured, the system will be reset at the next
resource monitoring reboot time.
If the largest memory fragment becomes less than 500 Kbytes, a log is generated
and a critical alarm is raised on the system. The system will reset immediately.
| Stale tasks/components
If a non-critical task is suspended, a log is generated and Major alarm is raised. If
configured, the system will be reset at the next resource monitoring reboot time.
If a critical task is suspended, a log is generated and a critical alarm is raised on the
system. The system will reset immediately.
Note
The thresholds for Memory Consumption, Memory Fragmentation, and Stale
Tasks/Components are hard-coded and cannot be changed.
The Programmed Reboot Courtesy On command enables the courtesy reboot option. When
courtesy reboot is enabled, the system waits for all calls to clear before rebooting. Use the
Courtesy qualifier to minimize the impact of reboots on system users. This is disabled by
default.
During a reboot, the system shuts down its processor and automatically restarts, clearing its
memory and allowing a fresh copy of the operating software and database to be loaded from the
hard drive.
Note
The system will run in a stable fashion providing full level of functionality
without scheduled programmed reboots for systems running 4.1.9.4 or
greater.
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Programmed Reboot
• PROGRAMMED REBOOT TIME is set at an appropriately scheduled time for the customer
and is enabled if required. Make sure it doesn’t conflict with other activities such as DBMS
saves or OPS Manager access.
Caution
Programmed Reboot will not occur if the system detects a database error via
the automatic DBMS CHECK.
Note
Mitel recommends that it is not necessary to enable a regular
PROGRAMMED REBOOT. All that is necessary is to adjust the scheduled
time to suit the particular installation. Leave the PROGRAMMED REBOOT
off and the RESOURCE RECOVERY REBOOT on.
In this lab, you will be using the Maintenance and Diagnostics > Maintenance Commands > All
form.
Note
Your dates and times will be different.
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4 5
6 7
8 Wait until after the <day> Verify a controller reset, a temporary loss of service,
<hour> has passed. and the Maintenance Logs show the reboot.
Questions
1. What are the two methods that you can use to have the system check its database for
errors?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
2. How can I be sure that I will recover my database if the system resets?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
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Reference
Technician’s Handbook > Software Installation chapter.
Reloading
The procedures for completely reloading the software are very similar to upgrading the software.
Due to time restraints in the classroom, a full install will not be performed.
Upgrading
Software provides the call control of the 3300 ICP with its full operational functionality.
Note
Upgrading system software is covered this early in the training process
because when a new system is installed, it may not have the latest version
preloaded from the factory.
New software is released at various intervals during the year, usually to introduce new
functionality into the operating software or to address known problems.
The 3300 ICP software is packaged in such a way that the customer only needs to purchase the
licenses that they require. The features can be upgraded as the customer grows or as their
applications change.
If you are maintaining a 3300 ICP system, you may be required at some time to enable new
feature options or license settings, or you may need to upgrade the operating software.
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• Operating Software
• Options Licenses
Note
Before upgrading software, always read the appropriate version of Release
Notes in the Knowledge Base on MOL.
Types of Upgrades
License Upgrades
• Usually involves enabling a previously unselected feature or modifying the total allowed
users.
• A Mitel Options Password or the AMC Application Record corresponding to the selected
license and option changes is required for the customer’s SYSID.
Software Upgrades
The three Software Upgrade options available when using the Software Installer Tool
are:
1. Software Upgrade
2. Full Install
3. Apply a Patch
• Includes reinstalling the system software, reapplying the license and options, and
restoring your customer database.
• The software installation alone takes about an hour and restores the system to the
factory defaults.
• After completing a manual software upgrade, configure the licensing and restore the
database, which will also require a system reboot.
Note
During a full rebuild, the 3300 RTC IP address will remain unchanged; it will
not be defaulted back to 192.168.1.2 and 255.255.255.0, but the DHCP forms
will be defaulted to the 192.168.1.0 subnet.
Full Rebuild
The time spent on-site to rebuild a 3300 ICP system may take up to two hours.
Using the Software Installer Tool an Upgrade or Full Install is reduced to approximately one
hour including a database backup, input of license and option information and a database
restore.
During an offline upgrade, a system will be down for the entire duration of the upgrade
procedure. As a result, all telephony services from the system will be unavailable until the
upgrade is complete.
As of release 8.1, it is now possible to do an Online Upgrade. The bulk of the software upgrade
occurs in the background on a separate partition of the hard drive. The system continues to run
call process during this time. The only downtime is the single reboot required to swap the
upgraded software to the active partition.
With release 8.0, an FTP server is now provided within the 3300 ICP. Choose the 3300 FTP
Server option when using the Software Installer Tool.
If an external FTP server is chosen, any FTP server application designed for the Windows
environment will work. Windows versions that can act as servers, such as Windows 2000, 2003
and XP, have one built into them within Internet Information Services (IIS). Other FTP servers,
such as GuildFTP and FileZilla, can be downloaded for free from the Internet. The PC hosting
the FTP server must connect to the 3300 ICP system through a LAN connection.
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Any time that you upgrade the 3300 software to apply a patch, upgrade to a new Service Pack
(SP) load or a new release load, because the system is already operational, it must be
instructed to check for any newer loads for the boot ROM.
The command compares the firmware in the RTC/E2T boot ROM against the load on the hard
drive. If the loads are different, installation proceeds.
Partition Information
There is a partition scheme on the system hard drive that creates an Active partition and an
Inactive partition. The About Dialog shows the software version in each partition on the hard
disk.
Swap Command
Use the SWAP command from the Maintenance and Diagnostics window to revert back to your
original software load. The following figure shows a swap from 10.0.0.5 to 9.1.0.54 based on the
previous About window.
If there is no compatible software version on the inactive partition, the swap will not be allowed.
Using the 3300 Software Installer tool, you can schedule when the swap to the new software
occurs if you are performing an online upgrade.
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To prepare for a system upgrade or install, you must put the 3300 software files on your PC,
network, or FTP server on the customer’s network. If you are using an external FTP server, be
sure to verify that the FTP server service is configured correctly and running.
Download and unzip the 3300 software from Mitel Online or use the 3300 Software CD-ROM.
You must put the MCD_Installation.exe file from the CD or MOL in a location on your PC or
network. If using an External FTP Server, use the FTP root folder.
Use the MCD_Installation.exe file found in the Software folder to extract the software into the
correct locations within the FTP root folder.
After an upgrade and the new load is active, the original load remains on the 3300 ICP in the
inactive partition.
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The 3300 ICP Software Installer Tool allows you to upgrade software on multiple systems
simultaneously, or it can install or upgrade one 3300 ICP at a time.
Up to 10 instances of the 3300 ICP Software Installer Tool interface may be launched from the
main window by clicking on the Configure button, assuming that the IP address data has
changed between each selection. The main window controls how many windows can be open at
any time to allow you to perform simultaneous upgrades on multiple controllers.
Note
The 3300 ICP Software Installer Tool can be found on the 3300 ICP Software
CD-ROM in the Tools directory.
The tool is independent of OPS Manager, which is a management tool that allows simple
configuration, control and management of Mitel's enterprise product portfolio. It allows access to
multiple sites and systems from a single interface.
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The title bar displays the IP Address of the 3300 ICP being upgraded.
Select the Perform Upgrade radio button and then input the FTP server IP address and FTP
Account Name and Password. If you are using the 3300 FTP server, input the location of the
upgrade files.
Failover Considerations
Failover of resilient devices to secondary ICPs occurs in smaller groups. This helps to maximize
system availability by reducing the number of sets trying to register at the same time.
You can delay the Software Installer initiated failover for a specified period to allow users to
complete their calls.
You can stop upgrades and full installations while in progress and resume later from any
Software Installer client. The ability to stop and resume an installation is especially useful for
Full Installs as it allows you to complete an installation, except for the system reboot, during
office hours, and then reconnect to the system after hours to reboot.
Managed Handoff
Use the Handoff Services Type (HST) Courtesy Handoff commands to transfer resilient IP
phones to the secondary controller when the primary controller needs to be rebooted.
Use the Embedded Digital Trunk (EDT) Courtesy Handoff command to force T1/E1 trunks to the
secondary controller without dropping any calls in progress.
Use the SWAP command to swap the active and inactive partitions on your controller hard drive
after you install new software using the online upgrade option from the Software Installer tool.
You can also use SWAP to reboot from your original software load.
You can execute the swap command manually, or you can schedule it from the 3300 Software
Installer tool.
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Offline upgrades:
• Are faster.
• Make the controller downtime longer because of the number of system reboots required.
They should only be performed during off-hours to minimize the impact of service
disruptions.
Online upgrades:
With an online upgrade, you schedule when the Data Preservation and Software Activation
happens, such as after the File Transfer is completed or at a specified time thereafter.
A sixth step is required for controllers with resilient devices. To minimize service outage during
an upgrade, such devices are transferred to their secondary controller while the primary is
rebooted. If the Software Installer detects the presence of resilient devices, it will prompt you to
start the transfer either immediately or after a specified waiting period elapses. An immediate
transfer terminates any active calls. Waiting allows time for users to complete their calls before
they are terminated.
For an online upgrade, a backup is made to the 3300 system hard disk. You can choose
whether or not to export a copy of the database from the 3300 ICP.
Note
Because the hard drive is formatted during a full install, the system is out of
service for the duration of the installation.
An upgrade leaves the voice mail partition untouched, so a voice mail backup and restore is not
required.
Optional License and Options Configuration - Existing license and option information is applied
to the new load. If the customer requires any license changes, you may alter the information as
part of this process.
Database Restore - The database stored above on the hard disk is always restored. You can
choose whether or not to restore Hotel/Motel options.
Licensing is validated at the beginning of the upgrade or installation process. If successful, the
process continues. This eliminates the downtime of previous releases that occurred when the
process continued regardless of success or failure, leaving the 3300 ICP without licenses and
database.
If you are performing an online upgrade, you can schedule when the Software Activation occurs,
thus swapping to the new software.
Online upgrades with scheduled Data Preservation and Software Activation are only supported
for controllers with at least 512 MB of RAM.
With MCD Release 4.0, the CX/CXi supports the one step upgrade process rather than
requiring a final manual reboot. A one step upgrade process is possible on an AX if the
secondary 4 GB flash card has been installed, in addition to the primary 2 GB flash card and the
512 MB RAM required when running MCD Release 4.0.
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To
schedule
when the
system
reboot
occurs.
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Requirements for the Software Installer Tool on the PC to query the AMC Server, the PC must
have:
• An Ethernet card.
These are the windows displayed during an offline and online upgrade.
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The installer monitors the progress and displays the following window. This window is for an
offline upgrade. The online window is similar.
The View Log button opens the log file in an appropriate text viewer, such as Notepad. Any
errors encountered during the installation are logged. If the upgrade was cancelled or fails, a
View Log selection displays the captured output from the 3300 ICP.
The 3300 ICP Software Installer Tool can be used to install patches. Check the Release Notes
to verify.
Select Apply Patch to initiate a patch install. While Apply Patch is selected, the lower portion of
the window displays a text box and a corresponding Browse button. Use this text box and/or
Browse button to locate and specify where you have stored the patch load. The load must be
local to the client PC or a mapped network drive.
Use the radio buttons to choose whether to activate the reboot immediately following the patch
transfer or manually at a later time.
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Prerequisites
• You need the operating software to be downloaded and installed on the FTP server.
• You will need the License and Option information, either a printed copy or by accessing the
AMC for the information that corresponds with the system’s SYSID that you are installing.
Alternatively, you will need the Application Record specific to your 3300 system, and you will
need to ensure that the System IP Configuration form is programmed on the 3300 to access
the AMC.
• Download and unzip the new 3300 software from MOL to an FTP server on the network.
• Ensure that the FTP server service is running, properly configured, and able to
communicate with the controller over the IP network. Enable the Allow Anonymous login or
configure an appropriate username and password for the 3300.
• Download and review the Release Notes for the new software from MOL. Ensure that you
have the most recent version specific to this new software load. This requirement is
extremely important because procedures change from one software release to another.
• On the FTP server, navigate to the downloaded software and launch MCD_Installation.exe.
Answer the installation wizard questions.
Note
This executable will move all of the required files for the software installation
to the appropriate folder on the FTP server.
• Adjust the 3300 boot parameters in order that the 3300 ICP functions as an FTP client. This
change will allow the 3300 to access the FTP server and request the transfer of the required
files from the FTP server hard drive. The 3300 boot parameters are adjusted using the
VxWorks interface.
| boot device: motfcc
| file name: Boot_Install
| host inet: <IP address of the designated FTP server>
• After the software installation is complete, input the license information, restore the
database, and reboot the 3300. Once the system is back up, DHCP will be running and the
E2T card will get its IP address.
Note
After you input the license information, restore the database and reboot. Keep
in mind that the 3300 ICP will reboot a second time, after the restore is
complete, in order to load a fresh copy of the restored configuration into RAM.
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There are several ways that you can find out when the available software has been updated:
• Register for email at the MOL Product Support web page. Use the Register/Cancel Email
Notifications link
Anyone else should contact their Mitel dealer or Mitel product representative for further details
regarding software upgrades.
Your instructor will advise you which software release to upgrade to and if a download is
required. The software may already be present on you PC. If the instructor wants to use it, go
directly to step 14.
Note
These procedures assume that an FTP server has been installed on your PC
and has been configured to use a specific folder for transferring files. For the
purposes of this lab, we are using the folder location C:\Inetpub\ftproot and
are performing an offline upgrade.
1 Open Internet Explorer and navigate to MOL > The software download page
Technical > Software Downloads > 3300 IP is displayed.
Communications Platform (ICP) > Mitel
Communications Director-SD. Select the
appropriate release.
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24 25
26 Start the Installer by navigating to Start > The Software Installer window
Programs > Mitel 3300 ICP Software opens.
Installer.
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Questions
1. What procedure do you need to complete before you can perform a Software Upgrade?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
2. Which programming form must you edit to apply feature license setting changes to your
system?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
3. What events occur when you press the Reset Button? What events occur when you use
the reset system command?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
4. What service must be running outside of the 3300 ICP to successfully complete a
rebuild?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
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• A single line directory number, which is an extension number that appears in the database
only once. It may be programmed as a prime line or as a non-prime line.
• A single line telephone, which provides businesses with a simple, cost-effective way to
provide calling capacity and access to system features. Most installations include single line
telephones.
Analog Phones
There are many varieties of these industry-standard telephones and most are compatible with
the 3300 ICP. The 3300 ICP also provides access for analog devices such as fax machines.
The Analog Services Unit (ASU), Analog Main Board (AMB), Analog Options Board (AOB), and
FD Peripheral Node (FD PER) provide connectivity for the analog trunks and telephones to the
system.
• ASU
• Universal ASU
• ASU II
ASU
The unit houses 24 ONS ports.
Universal ASU
The unit houses 16 ONS ports and four Loop Start trunk ports
ASU II
The unit houses two card slots for either:
• A 16-Port Combo card, containing 12 ONS circuits and 4 Loop Start circuits
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MCD for 3300 ICP Basic Installation and Maintenance Course
The four Loop Start trunks work in conjunction with the last four ONS circuits on the
Universal ASU or the first 4 ONS circuits on the 4 + 12 Port Combo card.
LS Trunk Circuit ONS Port Circuit LS Trunk Circuit ONS Port Circuit
1 13 1 1
2 14 2 2
3 15 3 3
4 16 4 4
On the AMB, the first two Loop Start trunks work in conjunction with the two ONS circuits
to provide SFT circuits.
MXe and CX/CXI AMB/AOB
LS Trunk Circuit ONS Circuit
1 1
2 2
Circuit Identifiers
The ASU connects to the controller by using a Cat5 Unshielded Twisted Pair (UTP) cross-over
cable that terminates on an 8-pin modular RJ-45 jack on a Copper Interface Module (CIM) on
the front of the unit.
On the ASUs, the cards on the ASU II, or the AX chassis, a single 25-pair Amphenol cable
provides connection points for the analog circuits.
The Physical Location Identifiers (PLIDs) for the circuits of the ASUs use a 4, 8 or 16 circuit card
identification scheme.
Note
Analog Line licenses must be purchased to use circuits on the ASU II.
The 3300 MXe controller supports up to 12 ASUs through the four internal CIM ports plus eight
ASUs on the CIM ports of two Quad CIM modules.
The 3300 CX and CXi controllers support six ASUs through the first 3 CIM ports on each of two
Quad CIM modules.
Also supported are the embedded AMB on the CX, CXi and MXe, and AOB on the CX and CXi
systems.
The 3300 AX controller supports twelve Analog cards through port 1 on the AX card chassis,
and can host four ASUs on the CIM ports of one Quad CIM module.
Cabinet/Unit numbers must be assigned to the 3300 ASU, Universal ASU and ASU II using a
unit number between 2 and 16.
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MCD for 3300 ICP Basic Installation and Maintenance Course
The following example assumes the ASU II, ASU or Universal ASU is connected to any CIM
port on the 3300 ICP controller and has been assigned Cabinet/Unit 2.
ASU
• 2 1 1 1 through 2 1 1 8 for the first 8 circuits
Universal ASU
• 2 1 1 1 through 2 1 1 8 for the first 8 circuits
ASU II
• 24-port ONSp
| 2 1 X 1 through 2 1 X 24 for the 24 circuits
• 16-port ONS
| 2 1 X 1 through 2 1 X 16 for the 16 circuits
• 4 + 12 Combo
| 2 1 X 1 through 2 1 X 12 for the ONS circuits
| 2 1 3 13 through 2 1 3 16 for the LS circuits
where X = slot number
These are the circuit assignments for the embedded AMB and AOB modules.
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In the example, the customer wants to have two analog single line telephones with Message
Lamps installed and programmed with extension numbers 2306 and 2307.
Parameter
You must give each phone a Check the online help for an
unique Directory Number (DN). explanation of this field.
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The FD PER unit houses 12 peripheral interface cards that can be:
• A 16-circuit Digital Network Interface Card (DNIC) for connections to multiline SUPERSET
DNIC sets and the single line SUPERSET 4001 sets.
25-pair Amphenol cables (J1 to J8), located on the rear panel of the unit, provide connection
points for all ports.
The FD PER connects to the 3300 controller by using a Fiber Optic cable that terminates on a
Fiber Interface Module (FIM) module located on the front of the controller unit.
The 3300 ICP can support up to four FD PER Units; each can be an expanded cabinet.
The 5201 IP phone can use an Ethernet 48 V power adapter, the 3300 In-Line Power Unit, or
Layer 2 switch that conforms to the 802.3af Power over Ethernet standard.
The 5201 IP set does not provide voice compression and provides a single Ethernet interface.
The 5201 IP set uses TFTP to download when powered up. However, the bootload and
maincode for this set is placed in PROM during manufacture. The downloaded files can provide
updates to the code that has been placed in PROM.
To program a single line IP phone, navigate to System Configuration > Devices > IP
Telephones > Single Line IP Sets > Single Line IP Set Configuration form.
Each added
IP set
receives a
Device ID.
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The 5201 IP set does not have a display to prompt the user for their PIN during registration. It
uses a solid message LED to indicate that it is time to enter the PIN. Press the HOLD button
when PIN entry is complete. The PIN will be saved in non-volatile memory within the set. You
can also enter the MAC address in the Single Line IP Set Configuration form.
Single line digital phones are programmed the same way. This example shows how to do range
programming, where 13 circuits are programmed at the same time.
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The instructor will provide the Extension, or Directory Numbers (DNs) that you will be using for
your labs, along with the circuit numbers for the analog sets. Use the following planning tool.
• System Configuration > Devices > Analog Telephones > ONS/OPS Circuit Assignment
form.
• System Configuration > Devices > Analog Telephones > Analog Set Assignment form.
Reference
Help > Contents > Forms Reference > Forms N to R > ONS/OPS Circuit
Assignment
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Note
The Interconnect Number, Non-Busy Extension, and Tenant Number are
discussed on other modules.
10
11
12
In this lab, you will be using the System Configuration > Devices > DNI Telephones > Single
Line DNI Sets > Single Line DNI Set Configuration form.
Note
This lab assumes that an FD PER has been configured and the cards
assigned as performed in a previous module. Your lab may be different.
Reference
Help > Contents > Programming > Programming Devices > Program Single
Line DNI Telephones
1 Navigate to the System Configuration > Devices > The Single Line DNI Set
DNI Telephones > Single Line DNI Sets > Single Configuration form is
Line DNI Set Configuration form displayed.
2 In the Single Line DNI Set Configuration form, The circuit is selected.
select the desired circuit.
3 Select Change. The Single Line DNI Set
Configuration change
window opens.
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MCD for 3300 ICP Basic Installation and Maintenance Course
In this lab, you will be using the System Configuration > Devices > IP Telephones > Single Line
IP Sets > Single Line IP Set Configuration form.
Note
The screen shots in this lab are from a system with no single line IP phones.
They are for reference purposes only. Your lab may be different.
Reference
Help > Contents > Programming > Programming Devices > Program Single
Line IP Telephones
1 Navigate to the System Configuration > Devices > The Single Line IP Set
IP Telephones > Single Line IP Sets > Single Line Configuration form is
IP Set Configuration form displayed.
2 In the Single Line IP Set Configuration form, select The Single Line IP Set
Add. Configuration Add window
opens.
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Multiline Phones
Multiline phones are proprietary telephones that connect to a TCP/IP Ethernet LAN or a DNI
Line card. They have Personal Keys that can be used as:
• Feature keys.
In this module, you will program Multiline Sets in a number of typical business applications.
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IP phones are “real time sensitive” network devices that must be installed in a LAN environment
that meets certain minimum delay, jitter, and packet traffic requirements.
Reference
See the 3300 ICP Engineering Guidelines for further details on LAN/WAN
criteria.
On a new install, when first specifying the feature options, use the License and Options
Assignment form to enable up to 1400 user licenses and up to 1400 IP device licenses on a
3300 MXe controller.
• Upgrades its firmware if, required. This is normally not required unless the 3300 operating
software has just been upgraded.
• Downloads its main operating software from the TFTP server, which is defined by DHCP.
Normally, this is defined as the 3300 ICP’s IP address.
• Registers its MAC address with a Directory Number on the defined 3300 ICP system. It
communicates via the RTC card to do this.
Registering IP phones
The 3300 ICP call control will only communicate with registered IP phones. The Single Line or
Multiline IP Set Configuration forms associate a Media Access Control (MAC) address of an IP
phone with a programmed DN and Device ID. This assignment allows registration of the IP
phone with the system.
To have IP phones register with the system, you can associate the phones MAC with a DN in
one of two ways:
• Manually enter the valid IP phone’s MAC address prior to connecting the set to the LAN.
When connected, the set will register immediately.
• Connect the set to the LAN and you are prompted to enter a PIN. Enter a Set Registration
Access Code, the directory number to be assigned to the set, followed by the Superkey or
Hold button. The IP Set Configuration form will automatically be updated. The directory
number must already be programmed in the 3300 database in the Single Line or Multiline IP
Set Configuration form.
PIN Numbers
Use the System Options Assignment form to specify the:
• Set Registration Access Code – used to register a new IP phone into the system.
• Set Replacement Access Code – used to override an existing registered IP phone.
• Set Registration Security – specifies how many registration attempts a user is allowed.
These codes, along with the desired Directory Number, form a Private Identity Number (PIN) to
be entered during the phone's initial boot up. When properly entered, the MAC Address of the
device will be automatically programmed in the Single Line or Multiline IP Set Configuration
forms.
The Set Replacement Access Code must be programmed, and is used when replacing a
defective set with a new one. It should be used with caution. It is meant to take the MAC
address of a new IP set, which is unknown to the database, and overwrite the MAC address of
an existing set in the database.
The replace activity will not be rejected if the DN specified belongs to a set that is still in service,
even one engaged in a call. The set being replaced must be of the same type.
Types of Keys
Multiline sets have:
• Fixed Function Keys - designed to provide quick access to functions frequently performed
on a multiline telephone, such as a hold button, a transfer/conference button, and a redial
button. Fixed Function keys cannot be reprogrammed.
• Softkeys - the function at any given time appears in the LCD display next to the key. Their
functions change dynamically depending on the state of the call.
| On a 5224 IP phone, they are the three buttons under the display.
| On a 5330 IP phone, they are the top three buttons on the left.
| On a 5340 IP phone, they are the top three buttons on the left and right.
Note
Digital phones are not supported on the CX and CXi controllers.
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• Feature keys
• 5220 IP phone
• 5224 IP phone
• 5235 IP phone
Note
You can chain 2 PKMs on the 5220/5020/5224/5235 IP sets and the
4025/4125/4150 DNI sets.
5412 PKM
5448 PKM
When a multiline set is first programmed, it is assigned a primary directory number. That
directory number is always associated with the Prime Line key on the set.
When a multiline set user calls a display phone or a console from its Prime Line, it is the Prime
Line directory number that appears on the other phone’s or console’s display.
You assign a directory number to a multiline set’s Prime Line in the Multiline DNI or Multiline IP
Set Configuration form.
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In this example, the customer wants to have four IP phones installed according to the planner
below.
Note
The system will supply the Device IDs.
In this lab, you will be using the System Configuration > Devices > DNI Telephones > Multiline
DNI Sets > Multiline DNI Set Configuration form.
Note
This lab assumes that an FD PER has been configured and the cards
assigned as shown in Module 3. Your lab may be different.
Reference
Help > Contents > Programming > Programming Devices > Program Multiline
DNI Telephones
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5
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The instructor will provide the Extension, or Directory Numbers (DNs) that you will be using for
your labs. Use the following planning tool.
In this lab, you will be using the System Configuration > Devices > IP Telephones > Multiline IP
Sets > Multiline IP Set Configuration form.
1 Navigate to the System Configuration > Devices > The Multiline IP Set
IP Telephones > Multiline IP Sets > Multiline IP Set Configuration form is
Configuration form. displayed.
2 In the Multiline IP Set Configuration form, select The Multiline IP Set
Add. Configuration Add window
opens.
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In this lab, you will be using the System Administration > System Options > System Options
Assignment form.
Reference
Help > Contents > Programming > Programming Devices > Register IP
Telephones
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3
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5
6
7 Reset the phone by powering it down and The phone will reset its PIN and
holding the * key when powering up. reboot.
8 Register each set by entering the Set The Set Registration Access Code
Registration Access Code followed by the and directory number are entered.
directory number.
9 Depending on the type of set, press the The set completes initialization.
button indicated in the set display.
10 Check for dial tone on all sets. Dial tone is heard.
11 Make calls from each set to all others sets. Two-way audio is heard. The call
display information changes. The
softkey function changes during
different call states.
12 Call a busy multiline set from a display set.
What do the Wait and Callback softkeys do?
13 Open the Group Administration Tool and A multiline set is accessed.
access a multiline set.
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Questions
1. Can you get dial tone on a single line telephone that is wired but does not yet have an
extension number?
______________________________________________________________________
______________________________________________________________________
2. Which programming forms must you use to program a FAX machine into the system.
(Assume the ASU is already programmed in the Unit Configuration form.)
______________________________________________________________________
______________________________________________________________________
3. You can assign the same directory number to more than one ONS circuit. (True or
False)
______________________________________________________________________
4. Which form would you use to notify the system that a standard phone has a message
waiting lamp?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
5. In the Analog Set Assignment form, when would you fill in the Non-busy Ext. field?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
6. ONS circuits are used to support devices other than standard telephones. What other
devices would a customer want to connect to the system through the ONS Line Circuits?
______________________________________________________________________
______________________________________________________________________
COS programming gives a company the flexibility to tailor feature access to suit employee
requirements.
The Class of Service Options Assignment form is a template of feature and timer options that
you assign to all:
• Stations
• Trunks
COS allows us to enable or disable features, not apply toll control. Some of these features can
stop access to outside calls. Class of Restriction (COR) is used as a means of applying toll
control, and is discussed in another module.
Enabling a feature usually involves assigning a COS option or timer to one or more devices.
Feature options are easier to manage if separate COS numbers are assigned for different users
and their devices, or groups of users. To reduce the chance of error, it is important that you
have an overall plan to follow.
Note
The 3300 ICP provides a maximum of 96 COS instances.
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In this example, the administrator has created a plan specific to their network needs.
• Every set that is added to the database is assigned a COS index number 1 by default. The
administrator customizes COS 1 with minimal features enabled to limit new employees from
accessing advanced features.
• COS numbers 2 through 5 are reserved for general employees that use single line phones.
The administrator may only use COS 2 initially, and then customize the features and timers
according to general employee needs. However, COS 3 through 5 are reserved for future
use in the event that subtle differences are required for certain individuals who use single
line phones.
• COS numbers 6 through 10 are reserved for attendant consoles. Again, the administrator
may only use COS 6 initially, and then customize it according to an attendant’s role.
However, COS 7 through 10 are reserved for future use in the event that subtle differences
are required for certain attendants.
• This same plan continues for other set types within the company. At this point, the
administrator will ensure that they have labeled each COS with a comment identifying the
COS according to the plan.
• Create a COS plan to suit the customer’s needs. Label all COS index numbers in use for
easy administration.
• According to the plan, enable or disable features and adjust timers in each COS that will be
used.
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• Day mode
• Night 1 mode
• Night 2 mode
Certain aspects of the system can be configured to behave differently based on the
operational mode.
A COS can be assigned to each of the three modes allowing for varied functionality
based on the time of day.
For example, it is possible to configure the incoming trunk answer point to be the
attendant console when the system is in day mode and to be the guard’s desk when it is
in Night 1 mode.
Technicians frequently use this feature during trunk programming to verify trunk
functionality. It is enabled by default in all COSs.
In this lab, you will be using the System Administration > System Options > Class of Service
Options Assignment form.
Complete the following table. Ensure that all COS index numbers are labeled for ease of future
administration.
1 Navigate to the System Administration > System The COS Options Assignment
Options > Class of Service Options form is displayed.
Assignment form.
2 Select COS 1 and then Select Change. COS 1 is selected.
3 Select Change. The COS Options Assignment
change window opens.
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In this lab, you will be using the System Administration > System Options > Station Service
Assignment form.
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Throughout this class, you will be asked to use certain Feature Access codes. In this lab, you
will program those feature codes.
Reference
Help > Contents > Forms Reference > Forms D to G > Feature Access Code
Assignment. For a list of suggested codes, select Sample Feature Access
Codes.
Note
When using single digits as feature access codes, there is a noticeable delay
if there are directory numbers that begin with the same digit. If that is the
case, it is recommended to precede the code number with a special character
like * or # to avoid the timeout.
In this lab, you will be using the System Administration > System Options > Feature Access
Code Assignment form.
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Generate a .csv file for each form. If
you want to change the .csv file
later, you can edit it separately in
Excel or a text editor.
If you want to use the spreadsheet
for updates, you can save the
spreadsheet as an .xls file with all
the desired forms. You can then
modify the forms and generate new
.csv files as required.
27
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NOTE
You will find that the ESM form Import feature and its relationship to the 3300
Import Spreadsheet will prove very useful for the more complex database
forms such as the Class of Service form that has many instances with many
records and fields.
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Questions
1. A user wants to forward calls from his office to his home. How would you enable him to
do this?
______________________________________________________________________
______________________________________________________________________
2. Can you use the Class of Service Assignment form to permit an extension user to switch
the entire system from Day Service to Night Service and back again?
______________________________________________________________________
______________________________________________________________________
3. Can you use the Class of Service Assigment form to stop a user from making external
calls?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
5. How many Class of Service instances are there in the 3300 ICP system?
______________________________________________________________________
______________________________________________________________________
6. Can a user place a call on consultation hold if Call Hold is set to NO in their Class of
Service?
______________________________________________________________________
______________________________________________________________________
Single Lines
A Single Line is a directory number that only appears on one key in the entire system. Single
Lines may be:
• Non-Prime Lines, appearing on any key other than the first key.
In the example below, the boss’s phone is assigned a non-prime single line appearance on
1500. With this secondary line, the boss can make or receive calls even while engaged in a call
on the Prime Line on 1002. The planning would look like this.
Parameter
Prime Directory Number 1002
Key Number 3
Directory Number 1500
Line Type Single Line
Ring Type Ring
A single line
This is the only
appears only
key in the The boss can make or
once in the
system where receive calls on 1500
system.
this number when a call is present on
appears. 1002, and vice versa.
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MCD for 3300 ICP Basic Installation and Maintenance Course
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline Set Key
Assignment form.
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline Set Group
Assignment form.
Use the planning form to plan your programming.
Parameter
Prime Directory Number
Key Number
Directory Number
Line Type
Ring Type
2
4
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Multicall Lines
A Multicall Line appearance is a directory number that may appear on more than one set and/or
on two or more keys of the same set and can support simultaneous separate conversations at
each of its appearances. When a new call rings into the number, all idle appearances will ring. If
one set answers, all other appearances of the same number become idle and are available for
use.
With the exception of new calls ringing all appearances, multicall lines cannot be used to
monitor the state of other lines or devices.
A set acting as a backup to an Attendant Console can use this functionality when rerouting
incoming calls to various departments.
In the following example, keys one and four are programmed on the same set with directory
number 1002.
Parameter
Prime Directory Number 1002
Key Number 4
Directory Number 1002
Line Type Multicall
Ring Type Ring
By default, On-Hook Dialing is supported on multiline sets. It is not necessary to obtain dial tone
in order to make a call from a multiline set.
By default, Auto-Hold is supported on multiline sets. When a multiline set is already engaged in
a call on one line, it is possible to answer a second incoming call on a second line without
putting the first call on hold. The first call will be automatically placed on hold.
By default, if a non-prime line is ringing at a multiline set, it is necessary to press that line in
order to answer the call. It is possible to enable Ringing Line Select in the set’s COS to answer
the non-prime line call simply by going off hook.
If a multicall line appears on two or more keys, there may be as many simultaneous calls to the
number as there are key appearances. For example, if there are six keys, six calls can be
handled.
Multicall keys programmed to a configured PKM ring the set on incoming calls, even when the
PKM is not physically connected to the telephone.
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MCD for 3300 ICP Basic Installation and Maintenance Course
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline Set Key
Assignment form.
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline Set Group
Assignment form.
Use the planning form to plan your programming.
Parameter
Prime Directory Number
Key Number
Directory Number
Line Type
Ring Type
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5
6
7
8
9
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In this example, multicall line appearance 1600 will appear on sets 1002 and 1003.
Parameter
Prime Directory Number 1002 1003
Key Number 5 4
Directory Number 1600 1600
Line Type Multicall Multicall
Ring Type Ring Ring
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Multicall Groups and Key System Groups let multiple telephones share the same extension
number. Incoming calls ring all of the idle stations, and the stations stop ringing when one
member answers the call.
When a member of a Multicall Group answers a call, all other appearances of the line become
idle since all group members can use the line simultaneously. When a member of a Multicall
Group places a call on hold, the call can be retrieved only by the set that placed the call on hold.
Reference
Help > Contents > Features Reference > Features D to G > Groups – Key
System and Multicall
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MCD for 3300 ICP Basic Installation and Maintenance Course
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline Set Key
Assignment form.
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline Set Group
Assignment form.
Use the planning form to plan your programming.
2 4
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5
6
7
8
9
10 Using another multiline IP set, repeat steps two The data is saved and
through nine using the same directory number. displayed in the Multiline Set
Key Assignment form.
12
11 12
13 From another set, dial the directory number that Both buttons flash and the
you created and verify that the Multicall buttons on sets ring.
both sets indicate ringing.
14 Answer one call by pressing the Multicall button. The other multicall button
flash should turn off.
15 Make two separate calls simultaneously to the Both set’s Multicall buttons
directory. are flashing.
16 Answer one call using the Multicall button. The other set’s Multicall
button should still be flashing
and the set should be
ringing.
17 Answer the second call on the set where the Both calls should be
Multicall button is still flashing. connected.
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Note
You can change a Multicall Line to a Key System Line, and vice versa, in the
Multiline Set Group Assignment form. You can also program the Ring Type of
each appearance of a Multicall or Key System Line.
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Reference
Help > Contents > Features Reference > Features D to G > Direct Station
Selection/Busy Lamp Field (DSS/BLF)
• Single line
• Multicall line
• DSS/BLF
• Secretarial.
When a Personal Key is configured as a DSS/BLF key, it can have four different functions:
• BLF - the key allows you to monitor the activity status of a directory number
| Idle
| Busy
| Ringing
| Do Not Disturb
• DSS - the key acts as a speed call key to the directory number
• Secretarial Transfer - dial-free, the key allows you to transfer calls without placing the call on
soft hold to that directory number. Press the DSS/BLF key and the call is automatically
transferred.
• Directed Call Pickup - the key allows you to answer calls that are ringing at that directory
number.
The monitored device may be on the same PBX or another PBX within the same cluster linked
via Mitel Services Digital network (MSDN) / Digital Private Network Signaling System (DPNSS).
These concepts are discussed later.
When you program the line type as DSS/Busy Lamp, the key is a DSS key of the associated
directory number while the corresponding appearance displays the status of the monitored
device.
When you program the line type as secretarial, the key allows all of the functions of DSS/Busy
Lamp as well as secretarial transfer of calls on soft hold to the associated directory number.
The DNI phones, PKMs, and the 5000/5200 and 5300 series sets support busy lamps.
If you use the System Administration Tool to program a DSS/BLF key on one key and then use
the Group Administration Tool to program a second DSS/BLF key for the same key, it won’t
work. Only one DSS key per alternate phone is allowed.
In this example, keys 4 and 5 are programmed on multiline set 1003 as Secretarial and
DSS/BLF keys.
Programming DSS/BLF
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In this lab, you will be using the System Configuration > Devices > IP Telephones > Multiline IP
Sets > Multiline Set Key Assignment form.
5
6
7
8
9
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10 Lift the handset of the set that you programmed The DSS button on the set you
under the DSS button. programmed should be lit.
11 Call the set that you programmed under the The called set rings and the
DSS/BLF button. DSS/BLF flashes.
12 Answer the call using the DSS/BLF button. Two-way audio is heard.
Feature Keys
You can assign features such as Camp-on, Auto Answer, and Do Not Disturb to any unassigned
Personal Key on the set or PKM. The key becomes a Feature Key. Pressing that key activates
the assigned feature. In most instances, the key works as a toggle key. Pressing the key
enables the feature with a visual indication. Pressing the key again disables the feature.
The 5020/5220/5224 IP Phones have many of these features, such as Callback, Call Forward,
Camp-on, Music, Night Answer, Override, Privacy Release, and Swap, available on their
softkeys, and many accessed by using the Superkey. Features unavailable on the softkeys can
be programmed against any spare Personal Keys.
The 5010/5212/5215 IP phones do not have feature softkeys. You can assign any of the
features to spare Personal Keys on these sets.
In this example, the features Auto Answer, Do Not Disturb, and Callback are programmed on
keys 4, 5, and 6 respectively using directory number 1002.
Parameter
Prime Directory Number 1002 1002 1002
Key Number 4 5 6
Directory Number
Line Type Auto Answer Do Not Disturb Callback
Ring Type
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In this lab, you will be using the System Configuration > Devices > IP Telephones > Multiline IP
Sets > Multiline Set Key Assignment form.
Parameter
Prime Directory Number
Key Number
Directory Number
Line Type Auto Answer Do Not Disturb Headset
Ring Type
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5
6
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Call History
Mitel offers options for viewing Call History for a range of IP sets. This feature lets you use the
set keys and display to view information about calls made and received.
• 5xxx IP Phones
• 5xxx IP Appliances
• Type of call
| Missed calls
| Incoming calls
| Outgoing calls
Phone users can:
• Prefix ARS digits required to make external calls. Users can also add or subtract prefix digits
manually.
Hot-desk users can maintain their call history recording, and can view their call history record,
even when logged into another extension.
A call is only logged at the phone whose prime line is called. For example, if a phone with prime
line 2000 answers an incoming call to multicall extension 2001, the call is only logged at the
phone whose prime line is 2001.
When the user presses the Call button while reviewing a Call History record, the system
attempts to make the call. For call attempts to external destinations, the ability to auto-
prefix the necessary digits to complete the call is provided.
• If the user edits the digits stored in a Call History record and then presses the Call
button, an attempt to make the call is made without any auto-prefixing or digit translation
checks.
• If the user presses the Call button to make a call to an external destination and does not
edit any of the stored digits, then a call attempt is made.
• If the dialed digit string is in ARS, then the call is processed without any changes to the
digits.
• If the dialed digit string is not in ARS, then the digits programmed in the Outgoing
External Call Prefix are inserted and the call is processed with the changed digits. If this
fails, an error message is displayed for a few seconds and the user shall then be shown
the Edit Number screen.
• If the auto-prefix capability is unable to successfully complete a Call History number,
then you may need to add additional ARS programming. For instance, DID trunk calls
that are long distance numbers will probably fail to auto-complete because the Prefix for
Outgoing Trunk Calls may be set to complete local PSTN calls. For example, Prefix = 9.
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Only one Call History feature key can be programmed on a supported device and a
connected PKM.
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Maintenance Command
Use the following command to delete all Call History records for a specific extension.
1 Navigate to the System Configuration > Devices The Multiline Set Key
> IP Telephones > Multiline IP Sets > Multiline Assignment form is displayed.
Set Key Assignment form.
2 Select one of the multiline IP set directory The directory number is
numbers. selected.
3 Under Programmable keys, select an available The button is selected.
button.
4 Select Change Member. The Multiline Set Key
Assignment change member
window opens.
5 In the Multiline Set Key Assignment change Call History is entered.
member window, type Call History in the Label
field.
6 Select Call History from the Line Type drop-down Call History type is selected.
menu.
7 Leave the remaining fields blank.
8 Select Save. The data is saved and
displayed in the Multiline Set
Key Assignment form.
9 Call the IP set from any other set in your lab. Do The Call History button is lit.
not answer the call. Hang up.
10 Press the Call History button. You should be able to place a
call back to the calling party.
5
6
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Unused personal keys on any multiline set can also be used as Speed Call keys. You can
assign any dialable number to them. Pressing a Speed Call Key dials a number or, during a call,
outpulses DTMF tones.
When the system encounters a pause while dialing a Speed Call string, the system ceases
dialing for the duration of the pause. When the pause ends, dialing resumes. To create a longer
pause, use multiple pauses.
To add a pause while programming a Speed Call number, press Hold/Retrieve, Hold, or Pause.
1 Navigate to the System Configuration > Devices > The Multiline Set Key
IP Telephones > Multiline IP Sets > Multiline Set Assignment form is
Key Assignment form. displayed.
2 Select one of the multiline IP set directory The directory number is
numbers. selected.
3 Under Programmable keys, select an available The button is selected.
button.
4 Select Change Member. The Multiline Set Key
Assignment change member
window opens.
5 In the Multiline Set Key Assignment change SCxxxx is entered.
member window, type SCxxxx in the Label field,
where xxxx is the target directory number.
Be aware that the number of characters in a label
is limited on opposing keys, such as keys 3 and 4
on a 5340 set.
6 Select User Speedcall from the Line Type drop- User Speedcall type is
down menu. selected.
7 Enter the target directory number in the Button The target directory number
Directory Number field. is entered.
8 Leave the Ring Type field blank.
9 Select Save. The data is saved and
displayed in the Multiline Set
Key Assignment form.
10 Press the Speed Call key. It should place a call to the
other set.
5
6
7
8 9
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The Copy Keys button in the Multiline Set Key Assignment form allows you to copy keys
programmed on an existing directory number to one or more other directory numbers. Use the
Copy Keys dialog to select some or all of the keys of the currently selected set.
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline IP Set
Configuration form.
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline Set Key
Assignment form.
Step Task Expected Result 9
1 Navigate to the System Configuration > Devices > The Multiline IP Set
IP Telephones > Multiline IP Sets > Multiline IP Configuration form is
Set Configuration form. displayed.
2 To add five new 5224 IP sets using range The Multiline IP Set
programming, select Add. This is only an exercise Configuration add window
in programming, the sets are not required. opens.
3 In the Multiline IP Set Configuration add window, A five is entered in the
enter a five in the Number of Records to Add field. Number of Records to Add
field
4 Select 5224 Dual Mode from the Device Type The selected Device Type is
drop-down menu. 5224 Dual Mode.
5 Enter the first directory number of the range in the The first range number is
Number field. entered.
6 Enter one in the Increment By field next to the A one is entered in the
Number field. Increment By field.
7 Enter one in the Interconnect Number field. A one is entered in the
Interconnect Number field.
8 Select Save. The data is saved and
displayed in the Multiline IP
Set Configuration form.
9 Navigate to System Configuration > Devices > IP The Multiline Set Key
Telephones > Multiline IP Sets > Multiline Set Assignment form is
Key Assignment form. displayed.
10 Select one of the directory numbers that was The directory number is
programmed in a previous lab. selected.
11 Select Copy Keys. The Copy Keys of Directory
Number xxxx window opens,
where xxxx is the directory
number to be copied.
12 In the Copy Keys of Directory Number xxxx The range of directory
window, enter the range of directory numbers that numbers is entered.
were created in the previous steps.
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13 Check the boxes next to the buttons that you want The buttons are selected.
to copy.
14 Select Copy. The data is copied and
displayed in the Multiline Set
Key Assignment form
15 In the Multiline Set Key Assignment form, verify The keys have been copied
that the copy function was successful. to the new sets.
With the introduction of the 5010 and 5020 IP Phones, you only need one Ethernet drop to the
desktop for both your voice and data devices.
• 5010
• 5020
• 5212
• 5215
• 5220
• 5224
• 5230
• 5140
• 5235
• 5240
• 5312
• 5324
• 5330
• 5340
You can consolidate the drop because the phones incorporate a 2-port Ethernet switch that
provides LAN connectivity to both the phone and a second data device, such as a PC.
You don’t need to do any programming for the 2-port switch. It supports connection to a 10/100
Base-T Ethernet network.
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The LOCATE ALL FREE command, with its qualifiers, identifies directory numbers or location
IDs that have not been assigned.
For example:
Use the TYPE *.LOCATE.FREE_DN command to view the free DNs listed in this file.
The LOCATE FEATURE EXT <NNNN> command provides a list of active features for a
specified extension number or PLID.
For example:
Use the LOC NUM 4000 command to see the device, hunt group, and path to which the DN is
associated.
IP Device ID: 1
Circuit Location: 1 3 1 1 1
Extension: 4000
Active Features:
Do Not Disturb
MAC Address: 08:00:0F:00:A2:FC
For example:
LOAD IPDEVICE 1
Caution
Be very careful with the Load command. If your syntax is not specific, you
may reboot a peripheral cabinet or the controller itself. DO NOT use the LOAD
1 command!
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1
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• The User Authorization Profile form when Remote Directory Number (RDN) is disabled.
• The User Configuration form when Remote Directory Number (RDN) is enabled, which is the
case in the classroom.
Once the user has successfully logged in to the Desktop Tool, the user can get procedure
directions from the online help system that is embedded in the application.
You can use the Desktop Tool to program keys and other personal preferences.
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1
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Phone Lock
An IP phone can be locked to prevent access to certain features. The exceptions are:
• Local operators.
Most keys on the set are disabled, except the dial pad and volume keys. Superkey access, the
settings shutter, softkeys, feature access keys, applications access, and account codes are
disabled when the set is locked.
The ability to pick the handset up to answer a ringing call remains. If the set has Ringing Line
Select enabled in its COS, non-prime lines can be answered by going off-hook. Calls to the
prime line can be answered by pressing the prime line key. Pressing non-prime line keys is
ignored.
All other features like headset, application interaction, or normal telephone service are barred.
When a set is locked, all line appearances will continue to receive calls as usual. Line keys
cannot be pressed to answer calls. The only way to answer a call is to physically go off-hook.
Phone lock with lockout status is supported by the following screen-based IP phones:
• 5212
• 5215
• 5220
• 5224
• 5235
• 5304
• 5312
• 5324
• 5330
• 5340
• Navigator
Single line IP sets, analog sets, and SIP sets are supported, but there is no indication on the set
to inform about the locked status.
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Users lock and unlock the set by either pressing a phone lock feature key or entering a phone
lock feature access code. A PIN number is required when unlocking the set. A blank PIN is
supported. For hot desk users, the PIN number is the same as their normal login PIN.
Use the Locate Feature Ext <extension number> maintenance command to determine the lock
status for a phone.
• All shutters on the 5235 IP phone remain active while in the locked state.
• SIP sets do not provide any indication to the user that the set is locked.
• SIP sets support phone lock through feature access codes only.
• Sets that cannot have feature access keys can support phone lock through feature access
codes.
• All keys on the SIP set, including Superkey and Settings, remain enabled while the set is
locked. Only outgoing calls are restricted while the set is locked.
• The 5304 has only one feature key with a lamp. If a feature access key for phone lock is
programmed on this set, subsequent feature keys programmed will not have a lamp
available.
• A GUI replacement is available on the 5330 and 5340 sets. It is intended for use in hotels
and other public places to provide a more intuitive interface for users. The GUI covers the
call control soft prompt area. If the softkeys are not visible while entering a user PIN to
unlock a set, the # key can be used to indicate that the PIN entry is complete.
• User Configuration
Note
The User PIN field is used for a hot desk user, SIP phone user, or the phone
lock feature.
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Questions
1. How many Personal keys and Feature softkeys do the following sets have
2. Can a multicall line number appear on more than one key on the same set?
______________________________________________________________________
______________________________________________________________________
3. What is the maximum number of sets that a multiline set line may appear on?
______________________________________________________________________
______________________________________________________________________
4. To see all of the sets or keys where a particular multiline set group appears, which
programming form would you use?
______________________________________________________________________
______________________________________________________________________
5. To see what numbers appear on all the line select keys of one set, which multiline set
programming form would you use?
______________________________________________________________________
______________________________________________________________________
6. What are the five types of ringing that you can apply to a line appearance number?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
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7. A 5224 IP Phone has more than one appearance of a multicall line. If one appearance of
the multicall line is busy at the set, can the set receive or originate another call on
another appearance of the same line?
______________________________________________________________________
______________________________________________________________________
8. Which form is used to program the line appearances associated with the keys on the
5448 PKM?
______________________________________________________________________
______________________________________________________________________
9. What are two typical uses associated with the DSS/BLF key?
______________________________________________________________________
______________________________________________________________________
10. If you had a key system group and you wanted to make it a multicall group (without de-
programming the existing keys), which programming form would you use?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
12. There are four ways of programming multiline set keys to function as feature keys. What
are they?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Objectives
12
When you finish this module, you will:
The telephone directory is an information database of all the directory numbers in the system.
Each directory number has information associated with it, such as name, department, and
location.
Display set users can use the Phonebook feature to search the telephone directory for names.
They can scroll through the directory on their LCD displays until they get the name they want,
and can call the desired party by pressing a softkey.
Attendant Console Operators access the Telephone Directory through the Phonebook feature.
They can search for a person by name, department, location, number, or any combination of
these. All search matches are listed on the screen. The Operator can then select the required
party and place the call with one keystroke.
If you use this format, the attendant can search for names by using either the first or last name.
Display phone users can search for names by using the last name followed by the first name or
initial.
Some departments have many people but only one phone. You can assign all their names to
the same phone in the Telephone Directory. However, when calling from the phone, only one of
the names appears in the called set’s display. That name is either the first one you assigned to
the phone or the name with Prime Name set to yes in the Telephone Directory Assignment
form.
In the case where this multi-user phone might represent a group or department, consider adding
an entry to the telephone directory to represent this group and then making it the prime name.
For those individuals who do not wish their number to be displayed on the set’s LCD, it is
possible to mark the entry as Private in the Telephone Directory Assignment form. When the
entry is marked private and a call is made to or from that number, only the name shows on the
LCD. If an end-user uses the Superkey Phonebook function to search for the private entry, the
LCD will display No Such Entry. If the 5550 IP Console Phonebook application is used to
search for the private entry, the full entry will be displayed with a padlock icon indicating the
need to keep the extension number private.
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The Telephone Directory Assignment form is used to label more than prime extension numbers.
Some examples are:
• External numbers
• ACD paths
In this example, the customer wants to have names, departments, and locations associated with
each telephone directory number.
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In this lab, you will be using the System Administration > Telephone Directory Management >
Telephone Directory Assignment form.
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10
11 On one of the sets, select Phone Book. The Phone Book is displayed
on the set.
12 Enter the name of another set using the numerical The name is entered and the
keypad. ability to call the extension is
provided
13 Make the call. The other set rings.
14 Create a second telephone directory entry for one A second directory entry is
of your phones and call it Manufacturing. Do not created.
make it a prime name.
15 Use the phonebook on one of your other sets to
look up and call Manufacturing. What name
appears on the called set?
16 In the Telephone Directory Assignment form, A Prime name is
program the Manufacturing entry as a Prime programmed.
Name.
17 Call from Manufacturing. What name appears on
the called set?
18 Use the phonebook on one of your sets to look up
the name that you programmed as private. What
is the result?
19 Call the private number. What is the result?
Questions
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
2. There is a department in a manufacturing plant that has 15 members but only one
telephone. Can you assign the names of all 15 members to the one number in the
Telephone Directory?
______________________________________________________________________
______________________________________________________________________
3. How would you make one of the names in question two the prime name?
______________________________________________________________________
______________________________________________________________________
4. A manager has both a multiline set and an emergency telephone. Can you associate the
manager’s name (John Smith) with both numbers in the Telephone Directory?
______________________________________________________________________
______________________________________________________________________
5. To request a taxi, users call 95921234 (an external number). Can you assign the name
‘Taxi’ to this number in the Telephone Directory?
______________________________________________________________________
______________________________________________________________________
6. Must you include a Department and Location for every Name you add to the Telephone
Directory?
______________________________________________________________________
______________________________________________________________________
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7. If a name is not explicitly designated as the Prime Name for set, which name will by
default be the prime name?
______________________________________________________________________
______________________________________________________________________
8. If a user’s name is John Smith, how would you enter his name in the Telephone
Directory to allow for search by first and last name?
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
______________________________________________________________________
Objectives
13
When you finish this module, you will:
Understand the differences between the 5550 IP and the Superconsole 1000
Attendant Consoles.
Install the 5550 IP Attendant Console software.
Program the 5550 IP Console.
Assign a prime directory number to the console.
Assign additional directory numbers and names to the console softkeys.
Verify that the Attendant Consoles can make and receive calls.
Practice various attendant features.
Learn other methods of accessing department and location directories.
Comprehend how to program the recall operation if there are multiple
attendants.
Learn how to enable directed call pickup so an extension user can answer
calls to an attendant console.
Program console BLF fields.
MCD for 3300 ICP Basic Installation and Maintenance Course
The Attendant Console is designed to handle high volumes of calls in an efficient manner. The
3300 ICP supports the:
• 5550 IP Console
• SUPERCONSOLE 1000.
Most installations include one or more Attendant Consoles.
The 5550 IP Console connects to the LAN. The SUPERCONSOLE 1000 connects to a DNI card
in an FD PER unit.
5550 IP Console
The Attendant console optimizes call handling and system administration. The 5550 IP Console
is sold with all the parts and software that enable it to run on a customer supplied PC
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• System Configuration > IP Network Configuration > DHCP > DHCP Static IP form.
• System Configuration > IP Network Configuration > DHCP > DHCP Lease Viewer form.
• System Configuration > Devices > Consoles > IP Console Configuration form.
Step Task Expected Result 9
1 To create a Static IP address for the Attendant The DHCP Static IP form is
Console, navigate to the System Configuration > displayed
IP Network Configuration > DHCP > DHCP Static
IP form.
2 Select Add. The DHCP Static IP add
window opens.
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5
10 & 12
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21-A
21-B
21-C
21-D
21-F
21-E
21-G 21-H
Note
By default, the 5550 IP Console application pulls its Phonebook information
from the Telephone Directory Assignment form, including the first and last
name, extension number, department, and location. It is possible to have
additional information listed in the attendant console Phonebook application,
like home address, cell phone number, pager number, etc. If so, create a:
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22-A
22-B
Leave Blank
This is the
22-C controller’s IP
22-D
address, not
the console’s
address.
22-E
21-I
23
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This console is suitable for the lower traffic environments of smaller sites.
In this example, the customer wants to have two Attendant Consoles installed and programmed
with prime numbers 3010 and 3015 on softkey 7. The remaining softkeys should be
programmed as Answer Points. Softkey 1 is reserved for Recall.
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DNs must be programmed against these keys to permit calls to be directed to them.
The numbers may be answer points for internal calls to the operator or for calls from the public
network. The numbers can be shared across multiple consoles.
By directing various call types to different console softkeys, you permit the Attendant to handle
calls on a priority basis and answer them appropriately.
In this example, two call types arrive at the Attendant Console at the same time. The softkeys
enable the Attendant to differentiate between the two call types.
• Toll-free calls arrive on softkey F5 labeled ABC Co. The Attendant responds, “Good
morning... ABC Company.”
• Internal dial 0 calls arrive on softkey F2 labeled Operator. The Attendant responds, “Good
morning... Operator.”
The Softkey labels enable the Attendant to answer external toll-free calls before internal
operator calls to provide better customer service.
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• System Administration > System Options > Class of Service Options Assignment form.
• System Administration > System Options > Station Service Assignment form.
• System Configuration > Devices > Consoles > Attendant Softkey Assignment form.
Reference
Help > Contents > Features Reference > Features D to G > Emergency
Services > Local Notification > Operation
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Note
The name “Attendant” cannot be used as a name. It is a reserved word.
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There are other ways to change department names and locations without needing to change the
individual entries. Navigate to the:
• System Administration > Telephone Directory Management > Location Assignment form.
• System Administration > Telephone Directory Management > Department Assignment form.
From here, you can:
• List all of the Departments and Locations programmed in your Telephone Directory.
• Change a Department or Location name. The name will be changed for all users associated
with it.
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In an attendant group where the DN of each attendant console appears as a softkey on the
other consoles, recalls are presented to all attendants.
By enabling Recall If Transferred to Original Call Destination in the attendant’s COS, recalls are
presented only to the attendant who originally handled the call.
This behavior applies to DID calls to extensions that are rerouted to attendants, or sets, using
Call Rerouting. Call Rerouting is discussed later.
In the Class of Service Options Assignment form, enable Allow Directed Call Pickup of
Attendant Call to allow an extension user to answer calls to an attendant console, except recalls
and callbacks, by using the Call Pickup - Directed feature and dialing the console prime line
number.
The console must have Call Pickup - Directed: Accept enabled in its COS for its calls to be
picked up.
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The 5550 IP Console allows an attendant to monitor the Busy Lamp Field (BLF) status of
extensions from the Busy Lamp Field Tools panel. Before transferring an incoming call to an
extension, an attendant can view the status of the extension and determine if the extension is
available to accept the call.
The attendant can press the F12 Call button to call an extension selected in the BLF table, or
select the entry.
You can create and add multiple lists of BLFs to the BLF window and then edit the lists to add
and remove directory numbers or change their list membership.
BLF Icon
When the IP Console application starts, the system sends a list of all monitored DNs, meaning
any DN that appears on a DSS/BLF key on any set or PKM in the 3300 database. The PC
caches this data.
Note
This feature is not supported in a resilient system. If a resilient 5550 IP
console fails over to its secondary controller, the BLF list functionality is
disabled. Resiliency is discussed in the Advanced course and Enterprise
Manager course.
The BLF feature is enabled by default on the 5550 IP Console. Access the BLF settings by
selecting Tools and then Options on the 5550 Console menu bar. By default, BLF files are
shared among multiple 5550 IP Consoles, but in the BLF settings pop-up window, it is also
possible to point to a private BLF file folder.
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In this example, the attendant has selected the BLF list for everyone. All the sets are idle.
The console operator ID is used to stagger the requests. Combine the 5 o'clock hour with the ID
to form the hour/minute time.
For example, the console with ID 11 will request the data at 5:11 am. Note the ID of an
attendant is the first two reoccurring digits of the Hold index numbers found in the Hold Window,
which are 111, 112, and so on, in the figure below.
• Monitored DN
• Privacy flag
• Name
• Department
• Location
The BLF status is displayed in the Phonebook view if the DN returned from a phonebook search
matches a cached monitored DN.
BLF status
Search input fields
A monitored DN is any DN that appears on a DSS/BLF key on any set or PKM in the system,
and can be any of the following:
• Real
• Virtual
• Local
• Remote.
The sets and PKMs need not be physically installed and can remain as virtual devices. A virtual
device is programmed in the system and isn't physically connected.
Note
You can program the virtual PKMs against any IP phone extension in the
system that is capable of supporting PKMs. Therefore, you should record
which IP phones provide the busy lamp field indication.
There is no programming associated between the phones with the virtual PKMs and the 5550 IP
Consoles.
To provide a BLF list that has the default maximum of 439 entries, at least four 5224 IP sets are
needed. Each set, with a Dual PKM assigned and 23 available programmable set keys, can
provide a total of 119 possible DSS/BLF keys per set.
You can use Resource Dimensioning to increase this maximum to 5000 BLF groups.
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• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline IP Set
Configuration form.
• System Configuration > Devices > IP Telephones > Multiline IP Sets > Multiline Set Key
Assignment form.
Note
This can be programmed in software even if the hardware is not available.
1 Navigate to the System Configuration > Devices > The Multiline IP Set
IP Telephones > Multiline IP Sets > Multiline IP Configuration form is
Set Configuration form. displayed.
2 Add a new 5220/5224 IP set with a Dual PKM.
3 Navigate to the System Configuration > Devices > The Multiline Set Key
IP Telephones > Multiline IP Sets > Multiline Set Assignment form is
Key Assignment form. displayed.
4 Starting with button 50, program a DSS/BLF key The DSS/BLF keys are
for each of the sets in your lab. Use the Change All created on a virtual PKM.
Members button.
10
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11 In the Create BLF List window, enter a name for The BLF List name is
the BLF list. entered.
12 Select OK. The Create BLF List window
closes and the name is
displayed in the Edit BLF
List window.
11
12
13 In the Edit BLF List window, select the desired The names are selected.
names in the left pane.
14 Select Add. The selected names are
displayed in the right pane.
15 Select Apply and OK. The Edit BLF List window
closes.
z
14
13
15
16 Make calls to and from multiple sets in your lab to The icons next to the names
observe the BLF functionality within the Attendant indicate the status of the
Console application. extension.
Questions
1. What is the maximum number of 5550 IP consoles allowed on a 3300 ICP? Conduct a
search in the System Administration Tool Help for "attendant consoles multiple”.
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4. What is the advantage of having more than one softkey directory number programmed
on an Attendant Console?
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5. If a directory number appears on more than one console, can both consoles use the
number to answer separate but simultaneous calls?
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6. Can you program softkey labels in the Attendant Softkey Assignment form?
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7. Can you program the prime directory number of a 5550 IP console to a key on another
console?
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