EVOLUTION OF QUALITY

Industrial Statistical Control Total Quality

Quality Control Quality Management
Revolution Use of statistical Management
System
Mass production tools Unit inspection Deming and Juran Broad and
Unit verification Started focusing replaced by influenced Japanese systemic
Defective on prevention sampling quality activities approach to
Quality Circles Audits
products Focus on techniques manage
\ Focus on work
Focus on MANUFACTURIN Mil-Std-105 process
organizational
QUANTITY G PROCESS quality
PRODUCED

1970 Today
1950
1930
1920
Two Main Approaches to Quality Management
– Quality CONTROL: based on inspection; take defects out

– Quality ASSURANCE: based on processes; builds quality

Definition of Quality Control

– The process of inspecting products to ensure that they meet the required quality standards

Quality control & Inspection

(Three main points in operations when inspections is used in quality control)

1. When raw materials are received prior to entering production

2. While products are going through the production process

3. When products are finished- takes place before products are dispatched to customers.

Business Benefits of Quality Control

– Sub-standard output spotted before it reaches the customer
 – Minimize disruption to production

– Applies a consistent standard to quality

Some problems with Quality Inspection

– Costly

– Often at the end of the production process

– Inconsistent inspection

– Often not compatible with modern production systems

– Done by inspectors rather than workers themselves