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Majora continua del sistema de gestión de la Calidad,


Entorno de la que conduce al éxito sostenido Entorno de la
Organización Organización

ISO 9004
Cap. 4
Gestión para el
Partes éxito sostenido de Partes
interesadas una organización interesadas

ISO 9004 ISO 9004


Necesidades Cap. 5 ISO 9001 Cap. 9
y expectativas Estrategia Cap. 5 Mejora,
y política Responsabilidad
innovación
de la dirección
y aprendizaje

ISO 9004 ISO 9004


ISO 9001 ISO 9001
Cap. 6 Cap. 8 Satisfacción
ISO 9001
Cap. 6 Cap. 8
Gestión de Gestión de Medición, análisis Seguimiento ,
los recursos los recursos y mejora medición, análisis
(extendido) y revisión
Clientes
Clientes

ISO 9001
Requisitos y Producto
Cap. 7
expectativas Realización
del producto

ISO 9004
ISO 9004
Cap. 7
Gestión de los
procesos

Fundamento: Principios de la gestión de la calidad (ISO 9000)


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