AlphaCom E - System Management and Operation

Technical Manual
A100K 10318 v1.0 Date: 12. SEP. 2006
AlphaCom E
System Management and Operation
Zenitel Norway AS and its subsidiaries assume no responsibilities for any errors that may appear in this
publication, or for damages arising from the information in it. No information in this publication should be
regarded as a warranty made by Zenitel Norway AS.
The information in this publication may be updated or changed without notice. Product names mentioned in
this publication may be trademarks, they are used only for identification.
Zenitel Norway AS, September 2006
STENTOFON and the STENTOFON logo are registered trademarks owned by Zenitel Norway AS.
AlphaCom, AlphaCom M, AlphaCom 80+, AlphaVision, AlphaNet, Dual Display, InterGuard, TouchLine, Pamex, ST20, Event Handler,
Simple Link Layer, Stentofon External Data Input and Stentofon External Data Output are trademarks of Zenitel Norway AS.
© 2006 Zenitel Norway AS. All rights reserved.
Page 2 AlphaCom E – System Management and Operation A100K 10318 v1.0

Table of Contents
1. INTRODUCTION ................................................................................5
1.1. Flexible, secure and safe operation ............................................6
1.1.1. Restricted management access ..........................................6
1.1.2. Separate management interface.........................................6
1.1.3. Internal firewall ....................................................................6
1.2. Document build-up ......................................................................6
2. GETTING STARTED..........................................................................7
2.1. Sketch a network overview .........................................................7
2.2. Unpack and install hardware.......................................................8
2.2.1. Installation of AlphaCom E7 cabinet ...................................8
2.2.2. Installation of AlphaCom E20 cabinet .................................8
2.2.3. Installation of AlphaCom E26 cabinet .................................9
2.2.4. Install feature boards.........................................................10
2.2.5. AMC-IP, AlphaCom Module Controller Board...................10
2.2.6. APC, Program and Clock Board .......................................11
2.2.7. ASLT, Subscriber Line Board............................................12
2.2.8. ATLB, Telephone Line Board ............................................13
2.2.9. ASVP, Stored Voice Message Board................................14
2.2.10. AGA, General Purpose Audio Interface..........................14
2.2.11. AE1 board .......................................................................15
2.3. Perform Cold start .....................................................................16
2.3.1. Cold start procedure..........................................................16
2.3.2. Cold-start of AMC application only, keep IP setting ..........16
2.4. Connect to AlphaWeb ...............................................................16
2.4.1. Save and apply changes ...................................................17
2.5. Change default user name and password ................................17
2.6. Install license key ......................................................................17
2.7. Configure IP settings.................................................................17
2.8. Modify factory default settings ..................................................18
2.8.1. Login..................................................................................19
2.8.2. Station numbers ................................................................19
2.8.3. Class of Service (CoS) ......................................................19
2.8.4. Features during connection...............................................19
2.8.5. Voice and display messages.............................................20
2.8.6. Station functions................................................................20
2.8.7. System maintenance.........................................................21
2.8.8. Control room stations ........................................................22
2.8.9. Dual Display station...........................................................22
2.8.10. Mail queue navigation.....................................................22
2.8.11. Telephone functions .......................................................23
2.8.12. AlphaNet .........................................................................23
2.9. Perform system backup ............................................................23
3. ALPHAPRO......................................................................................24
3.1. Overview ...................................................................................24
3.1.1. AlphaPro versions .............................................................24
3.1.2. Backward Compatibility .....................................................24
3.1.3. PC Requirements ..............................................................25
3.2. Getting started with AlphaPro 10 ..............................................25
3.2.1. PC setup............................................................................25
3.2.2. Insert the HW dongle.........................................................25
3.2.3. Connect a PC to the exchange .........................................25
3.2.4. Using AlphaPro E ..............................................................26
3.3. Create new network and exchange(s) ......................................26
3.3.1. Select Network ..................................................................26
3.3.2. Select Exchange ...............................................................27
A100K 10318 v1.0 AlphaCom E – System Management and Operation Page 3

3.3.3. Enter General Exchange Info ........................................... 27
3.4. Data communication................................................................. 27
3.4.1. Establish data communication .......................................... 27
3.4.2. Send information to the exchange.................................... 27
3.4.3. Get information from the exchange .................................. 27
3.5. Communication window actions ............................................... 27
3.6. AlphaPro menu structure.......................................................... 28
4. ALPHAWEB..................................................................................... 30
4.1. Login AlphaWeb ....................................................................... 30
4.2. Save and apply changes .......................................................... 30
5. ALPHANET...................................................................................... 31
5.1. Overview................................................................................... 31
5.2. VoIP AlphaNet Configuration ................................................... 32
5.2.1. Overview ........................................................................... 32
5.2.2. Insert AlphaNet license..................................................... 32
5.2.3. Create all the exchanges in the AlphaNet ........................ 32
5.2.4. Create AlphaNet data routing ........................................... 32
5.2.5. Create AlphaNet audio routes .......................................... 33
5.2.6. Cluster node programming ............................................... 34
5.2.7. Update the directory in each exchange ............................ 35
6. SIP – SESSION INITIATION PROTOCOL...................................... 36
6.1. Overview................................................................................... 36
6.2. SIP external networking ........................................................... 36
6.3. 3rd party SIP client support ....................................................... 36
6.4. SIP Configuration ..................................................................... 37
6.4.1. Overview ........................................................................... 37
6.4.2. Insert AlphaNet license..................................................... 37
6.4.3. Create all the exchanges in the AlphaNet ........................ 37
6.4.4. Create the SIP virtual node(s) .......................................... 37
6.4.5. Assign the SIP virtual node to an exchange..................... 38
6.4.6. Create AlphaNet and SIP data routing ............................. 38
6.4.7. Create AlphaNet audio routes .......................................... 39
6.4.8. Update the directory in each exchange ............................ 40
6.4.9. Create directory number for the SIP trunk line ................. 40
7. SYSTEM MONITORING .................................................................. 41
7.1. System logging ......................................................................... 41
7.1.1. Local log file and AlphaWeb ............................................. 43
7.1.2. System Clock and Event Time Stamps ............................ 43
7.2. System Information and Statistics ............................................ 44
7.2.1. SNMP MIBs ...................................................................... 44
7.2.2. AlphaWeb ......................................................................... 44
8. UPGRADE AND BACKUP .............................................................. 45
8.1. Software upgrade ..................................................................... 45
8.2. Configuration backup and restore ............................................ 46
9. IP CONFIGURATION ...................................................................... 47
9.1. Overview................................................................................... 47
9.2. IP configuration......................................................................... 47
9.2.1. IP Interfaces...................................................................... 47
9.2.2. Configure IP Routing ........................................................ 48
9.2.3. Internal firewall.................................................................. 49
10. APPENDIX TECHNICAL DATA.................................................... 50
10.1. Specifications......................................................................... 50
10.2. Physical numbers................................................................... 51
10.3. ASLT and AGA board positions............................................. 52
10.4. Switches and jumpers............................................................ 53
10.4.1. AMC-IP........................................................................... 53

1. INTRODUCTION
AlphaWeb The AlphaCom system provides easy to use, secure and powerful
3rd party system management capabilities targeted to solve the different
AlphaPro application
customer needs and demands.
The system management architecture is open and flexible to cater
for multiple tools and technologies.
Administration
Network The management tools and functions come with different level of
complexity to match the demand from small standalone systems to
large integrated management systems.
Separate
Management The main tools and functions are:
Interface
z AlphaPro
Serial
data z AlphaWeb
RS232 z Logging and monitoring
Printer AlphaCom
z System upgrade
z Interface to 3rd party management tools
AlphaNet
AlphaPro
AlphaPro is the professional tool for configuration of the AlphaCom
system. It is self contained, simple to install and use. When a new
AlphaCom
exchange shall be configured, the exchange is given a working
AlphaCom
default factory setting. The operator can then modify the settings.
AlphaPro works over IP or local data port (RS323).
Figure 1 System Management and
Operation Architecture AlphaWeb
The AlphaWeb is an embedded web server running on the
AlphaCom E exchange. It allows the users to login using a
standard web browser such as Internet Explorer or Netscape to
operate and manage the AlphaCom system.
Logging and monitoring
The AlphaCom E comes with powerful logging and monitoring
functions giving the user very good visibility into system status and
events.
Software and system upgrade

The AlphaCom E comes with powerful software and system
upgrade capabilities. New software packages are easily uploaded
and stored to flash via AlphaWeb. In addition, older AlphaCom
systems can be upgraded to AlphaCom E with only limited
hardware changes and automatic upload and conversion of the old
customer database.
Interface to 3rd party management tools

AlphaCom E has a wide range of open interfaces to support
integration with 3rd party management applications. The 3rd party
management application may interface AlphaCom E using SNMP
(Simple Network Management Protocol), syslog, HTTP (Hyper
Text Transfer Protocol), NTP (Network Time Protocol) as well as
the legacy STENTOFON data protocols.

1.1. Flexible, secure and safe operation
Critical Communication over IP (CCoIP®) means that security
issues related to IP networks are entering the Critical
Communication world. The Critical Communication solution can no
longer be regarded as a totally independent system isolated from
LAN data networks and their associated challenges.
Administration
Network The AlphaCom system provides carrier class system availability
and protects resources in an IP environment by using embedded
IP security mechanisms. The main AlphaCom E security
mechanisms are:
SERVOTEKNIKK
POWER FAULT
SYSTEM FAULT
TEST
D ISABLEMENTS
7
ABC
8
DEF
9
GHI
ALLEGIANT Video System 4

JKL
5
MNO
6
PQR
C ode Out Alarm Status B attery Low Power

1
STU
2
_VW
3
XYZ
MENU
ALA RMS
NEXT
ALA RM
ALARM
0
ServoMaster
z Restricted management access

z Separate management interface
CCTV Fire Alarm z Internal firewall
1.1.1. Restricted management access
All users need to authenticate themselves before getting access to
AlphaCom the management services. The authentication process uses a MD5
authentication routine.
WAN/LAN
VoIP Netvork 1.1.2. Separate management interface
The AlphaCom E comes with a separate Ethernet interface, which
Figure 2 Separate management interface can be dedicated to management. This allows the administrator to
build a separate administration VLAN that can be dedicated to
administrators.
1.1.3. Internal firewall
AlphaCom E has an internal firewall allowing the network
administrator to open and close IP services that should be able to
access the AlphaCom E from the different networks.
As default the AlphaCom E come with the most restricted firewall
settings.
To change these settings, log into the AlphaWeb as described in
section 2.4.
z Select System Configuration > Filters
Figure 3 Internal Firewall
1.2. Document build-up

This document is not intended to be a detailed step-by-step guide
to installation or programming, but to give useful information on
system management, the building blocks and their vital data,
connections and programming.
This document should give enough information on how to get the
system up and running and how to do the basic programming.
NOTE!
Zenitel and its subsidiaries assume no responsibility for any
errors that may appear in this publication or damages arising
from information in it.
No information in this publication should be regarded as a
warranty made by Zenitel.
This publication will be updated without notice.

2. GETTING STARTED
This chapter will bring you through a set of steps for how to get
started with the AlphaCom E system.
1. Sketch a network overview
2. Unpack and install hardware
3. Perform cold start
4. Connect to AlphaWeb
5. Configure IP Settings
6. Change default user name and password
7. Enter the license key
8. Modify default settings (optional)
9. Perform a system backup
The AlphaCom E exchanges are shipped with a default factory
setting, and the exchange will work straight out of the box. If no
changes to the default factory settings are required, it is enough to
perform steps 1-6 to set up a working system.
Some adaptations to the default factory settings are often required,
for instance if the default numbering plan and naming in the
directory shall be updated to eg. reflect the floors in a building, then
the optional steps should also be performed.
2.1. Sketch a network overview

Make a network overview sketch as shown in the example below.
WAN
Oslo 2 Internet Service Provider
Oslo 1 Horten 1
Oslo head office Horten branch office
SIP ISDN iPBX

Gateway Internet
VPN (IPsec)
Public
telephone USA 1
network
USA branch office
LAN Oslo LAN Horten LAN USA

Network IP 10.0.1.0 Network IP 10.0.5.0 Network IP 10.0.10.0
Mask 255.255.255.0 Mask 255.255.255.0 Mask 255.255.255.0
Router Oslo 10.0.1.1 Router Horten 10.0.5.1 Router USA 10.0.10.1
AlphaCom Oslo 1 10.0.1.10 AlphaCom Horten 1 10.0.5.10 AlphaCom USA 1 10.0.10.10
AlphaCom Oslo 2 10.0.1.11
iPBX 10.0.1.20
SIP ISDN Gateway 10.0.1.21
Figure 4 Network Overview

2.2. Unpack and install hardware
Remove all hardware from the packing boxes and inspect each
item to ensure there has been no shipping damage. In addition,
ensure that the packing boxes contain all the items you ordered. If
you discover or suspect any damage, contact your distributor
immediately.
2.2.1. Installation of AlphaCom E7 cabinet
More information is found in Data Sheet A100K 10315
The cabinet can be wall or shelf mounted or mounted in a 19” rack.
It has room for installation of one AMC-IP processor board and up
to 6 feature boards. The exchange also includes a power board
and a cooling fan.
z All cables are terminated to connectors on the backplane.
Figure 5 AlphaCom E7 cabinet
z The two-pair star wired intercom cables are connected using
pluggable screw connectors.
z Two RJ45 Ethernet terminals are used for IP LAN, WAN,
internet and AlphaNet IP communication.
MAINS
z The serial ports with RS232 and RS422/485 interface are used
24VDC
230VAC
7....12
for interface to equipment using these protocols.
24VAC MRBD
z The two NO switches on the RCI connectors can execute
programmable functions.
Eth 0 Eth 1 USB Serial Port 0 Serial Port 1
485 422
24V AC In z The 12 RCO’s are connected to optional MRBD relay boards
31 36
_
+
_ +
1
and can be programmed to execute functions such as door
25 30
24V DC
Out
24V DC
In control.
N5
19 24 RCI 1 N1
RCO 7 - 12
N2
N3
z Connector 5 and 6 on the first ASLT line board are enabled for
N4
13 18 RCI 2 program distribution. Additional programs can also be

7 12 1
2
P6 P5
connected to individual ASLT ports via the interface board
3
1 5 6
P6 P5
FBSAR, 6 programs per board.
Program level
C D C D
1
RCO 1 - 6
If line points 5 and/or 6 are to be used as subscriber line points,
STENTOF
follow the procedure described under ‘AlphaCom E7’ in section
2.2.7.
ON
A B C D
1 2 1....6
MRBD
z The exchange is normally powered from the mains via a 24
Figure 6 Connection to AlphaCom E7 VAC transformer. The 6 A type 203 0010 260 can serve up to
backplane 24 extensions, while the 11 A type 203 0010 270 is needed for
a full cabinet of 36 subscribers.
z Battery backup power can be connected to the 24 VDC input
plug.
The cabinet is intended for mounting in a 19” rack. It has room for
installation of totally 20 circuit boards, one AMC-IP processor
board, one APC program & clock board and up to 18 feature
boards. The exchange also includes a mains power supply.
z Up to 4 units may be mounted in one 19” rack if sufficient
ventilation is provided. It is recommended to mount a 24 VDC
cooling fan module on top of each exchange unit.
z The two-pair star wired intercom cables are connected to
connection boards on the cabinet DIN rail or in a separate
distribution field.
Figure 7 AlphaCom E20 cabinet z Each subscriber line card provides 6 freely programmable
Remote Control Outputs (RCO’s).

CONNECTION BOARD
z Two RJ45 Ethernet terminals on the IP filter board are used for
a
IP LAN and WAN communication.
b
c
d
z The serial ports with RS232 and RS422/485 interface are used
123456
1....6
MRBD
z 6 program distribution sources can be connected to the APC
RCO
MAINS
board via an optional program connection board. Up to 32 extra
0 programs may be added using AGA boards, 16 programs per
IP FILTER BOARD
RS232
1 RS232/422/485
USB
board.
1 Eth1
0 Eth0 z The optional program connection board has input for 6 Remote
Control Inputs (RCI) which can initiate programmed actions.
z The exchange is powered from the mains. The power supply
APWR runs on 90-270 VAC.
RCI
GND 1...6
1...6
PROGRAM
CONNECTION BOARD
The built-in power supply serves approximately 80 standard
stations when all stations are activated (All Call or Alarm Call). If
All- or Alarm Call is not to be activated, the exchange may be fully
Figure 8 Connection to AlphaCom E20
equipped with 102 stations.

There are three standard cabinet models; for 19” rack mounting,
floor cabinet and floor cabinet with distribution field.
The cabinet has room for installation of totally 26 circuit boards,
one AMC-IP processor board, one APC program & clock board
and up to 24 feature boards. The exchange also includes a mains
power supply and a cooling fan.
z The two-pair star wired intercom cables are connected to
connection boards or a separate distribution field.
z There is one Remote Control Output (RCO) per subscriber
point on the connection board which can be programmed to
perform actions via an optional relay board.
z Two RJ45 Ethernet terminals on the IP filter board are used for
IP LAN and WAN communication.
Figure 9 AlphaCom E26 cabinet z The serial ports with RS232 and RS422/485 interface are used
CONNECTION BOARD z 6 program distribution sources can be connected to the APC
a
b
c
board via an optional program connection board. Up to 32 extra
d
programs may be added using AGA boards, 16 programs per

123456
board.
MAINS
1....6
MRBD
RCO
z The optional program connection board has input for 6 Remote
Control Inputs (RCI) which can initiate programmed actions.
0
IP FILTER BOARD
RS232
1 RS232/422/485 z The exchange is powered from the mains. The power supply
USB
1 Eth1 APWR runs on 90-270 VAC.

0 Eth0
The exchange provides room for 3 power supplies, but is delivered

with one. If more than 80 stations are to be connected, a second
power must be mounted. A third power supply can be installed for
RCI
GND
1...6
1...6 redundancy.
PROGRAM
CONNECTION BOARD
The active load sharing ensures that each power supply shares the
load equally within +/- 5% when more than one power supply is
Figure 10 Connection to AlphaCom E26
installed in the system. If one power supply fails, the other(s) will
take over and keep the exchange running.

2.2.4. Install feature boards
The AlphaCom exchanges have room for a number of feature
boards. When using special feature boards, the max number of
ASLT boards is reduced accordingly.
BOARDS BOARD POSITION

Type Board Name Ref E7 E20 E26
Default Possible Default Possible Default Possible
APC Program and Clock 100 9301 000 - - 26 - 26 -
AMC-IP AlphaCom Module Controller 100 9202 000 7 - 25 - 25 -
ASLT Subscriber Line 100 9101 010 1-6 - 1, 8-23 1-19 20-23
ATLB Telephone Line 100 9102 000 1-6 - 1, 8-23 1-19 20-23
ASVP Stored Voice Playback 100 9304 001 1-6 24 1, 8-23 24 1-23
Audio Interface, program feed 1-6 20-21 20-21
For multi-module 4-6 22-24 22-24
For AlphaNet 6 1-5 20-23 1, 8-19 20-23 1-19
AGA 100 9303 001
For duplex conference 1-6 20-24 1, 8-19 20-24 1-19
As station 1-6 20-23 1, 8-19 20-23 1-19
For SAEC board 4-6 20-24
For AlphaNet link 4-5 22-23 - 22-23 -
AE1 100 9305 000
For Multi-module link 6 4-5 24 22-23 24 22-23
Hot-plug
In E20 and E26 exchanges, all boards may be inserted or removed
Hot-Plug without switching off the power by inserting the powered RJ45 plug
from the APC board in the hot-plug receptor found at the top of all
cards prior to removal or insertion.
z Remove the hot-plug when the board is in place.
ASLT
AGA
APC
In an E7 exchange, the power must be switched off prior to

removal or insertion of boards as this exchange does not have the
APC board or hot-plug feature.
Note! It is strongly recommended to wear a grounded wrist strap
when handling electronic boards to avoid electrostatic
discharges that may seriously damage the electronic circuits!
Figure 11 Board hot-plug
2.2.5. AMC-IP, AlphaCom Module Controller Board

All AlphaCom exchanges in the E-series have one AMC-IP board
Hot-plug
delivered at shipment.
Board status
Cold boot The AMC-IP board is the next generation multi-service board made
Ethernet for the STENTOFON AlphaCom E series. The board is made for
status
critical communication and security solutions featuring an
embedded real time Linux operating system, integrated media
processing engine, packet processing engine, HW encryption and
storage module.
Compact
flash The AMC-IP board provides full backward compatibility in both
software and hardware. All traditional AlphaCom services and
interfaces are supported. The board can support traditional
AlphaCom feature boards and cabinets.
Figure 12 AMC-IP board

Incorrect
Indicators
Hot-Plug Exchange Software Startup Normal NVRAM
reset starting running operation version The card has a number of LEDs to indicate the board and Ethernet
AMC board status status.
OFF RED AMBER GREEN AMBER
Syncronisation FLASH flash flash
AUX (not in use) OFF See Appendix 10.4.1 for other possible Ethernet LED indications.
Reset initiated RED OFF OFF OFF OFF
Cold start button

Speed
Link Up
negotiation
Link status (Eth1)
GREEN GREEN
Tx/Rx (Eth1) flash
Receive Transmit
data data
Link status (Eth0)
~
Tx/Rx (Eth0) GREEN RED
Figure 13 LED indicators on the AMC-IP

board.
Filter board
A filter and connection board, FBIP, must be inserted from the rear
0 RS232 side of the cabinet in the same card position as the AMC-IP card.
FILTER BOARD
1 RS232/422/485 This filter board is not needed in AlphaCom E7 where all EMC
filters and external connectors are integrated in the backplane.
USB
A service PC must be connected to Eth0 (default) or to RS232
1 Eth1 (Serial Port 0).
0 Eth0 The USB connector is not available in the 10.0 AMC-IP board
versions.
Figure 14 Connections on the filter board Further details are found in data sheet A100K 10324.
2.2.6. APC, Program and Clock Board

APC board
The APC Board is used in AlphaCom E20 and E26 to control the
Hot plug out
back plane board clocking. It also controls the speed of the fans.
This board must be installed position 26.
Reset
It contains circuitry for 6 audio program feed channels with
Program preset volume
P1
galvanic isolation. Each channel has separate input level controls.
P2
P3
The card has 6 RCI alarm inputs which can be used for
P4
P5
programmed actions. The inputs accept a closing contact referred
P6 to ground.
A reset button is used to reset and restart the entire exchange. The
reset LED on the AMC-IP board will be red during reset.
P1
An APC connection kit 100 9503 000 needs to be purchased to
P2 connect alarm and audio sources. The kit contains a filter board, a
P3
RCI A1
A2
A3
P4 connection board and an interface cable.
GND A4 P5 1...6
A5 P6 Program
1...6
Alarm
inputs
A6
PROGRAM
sources Further information is found in data sheet A100K 10011.
CONNECTION BOARD
Signal From APC board
ground
Figure 15 APC board, connection and

adjustment

2.2.7. ASLT, Subscriber Line Board
Two boards for 12 intercom subscribers are normally delivered with
the exchange. The maximum number of card in one exchange is
AlphaCom E7: 6 in position 1-6
AlphaCom E20: 17 in position 1, 8-23
AlphaCom E26: 23 in position 1-23
Each board contains circuitry for 6 subscriber connections and one
measurement channel for voice switching control.
The board provides 6 remote control software controlled outputs.
CONNECTION BOARD The line monitoring reports errors on all subscriber lines.
1 4 bc
a
AlphaCom E20/E26
d
2 5
Intercom stations and control outputs are connected to a
connection board mounted on the exchange connection field.
Relay board 3 6
123456
RCO
2 pc subscriber connection boards (100 9930 200) with 1.5 m
1....6
MRBD
connection cables (100 9501 011) are delivered with the
exchanges.
Figure 16 Station and RCO connect-ion to
ASLT in E20 and E26 5 m (100 9501 021) and 10 m (100 9501 023) subscriber
connection cables can be purchased separately. These cables are
un-terminated, color code is packed with the cables.
AlphaCom E7
All intercom stations are connected by means of pluggable screw
485 422
24V AC In
terminals on the exchange back-plane.
Eth 0 Eth 1 USB Serial Port 0 Serial Port 1
31 36
_
+
_ +
1
Line points 5 and 6 are by default used as program distribution
24V DC 24V DC
25 30 Out In
inputs on line c-d when an ASLT board is placed in board pos. 1.
N5
19 24 RCI 1 N1
RCO 7 - 12
N2
- The jumpers P5 and P6 are set to pos 2-3.
13 18 RCI 2
N4 N3
- The potmeters P5 and P6 are used to adjust the input level.
P6 P5
7 12 1
2
3
Line points 5 and 6 can also be used as normal subscriber points.
P6 P5
1 5 6
1
Program level
- Set jumpers 5 and 6 to pos 1-2
C D C D RCO 1 - 6 - In AlphaPro, select Exchange & System >Boards
STENTO
FON
- Change the port setting from ‘Audio program feed’ to ‘Default’
A B C D
1 2 1....6 7....12
- Reset the exchange
MRBD MRBD
The RCO outputs 1-6 are associated with the board in pos. 1, and
Figure 17 Station, program and RCO RCO 7-12 with the board in pos. 2.
connection to ASLT in E7 See also data sheet A100K 10315.
Cabling
Desktop stations are connected to the line on RJ45 wall sockets.
Further information on the ASLT board is found in data sheet
A100K 10012.
Figure 18 Line connection to wall sockets

2.2.8. ATLB, Telephone Line Board
24 V 600 Ohm External The ATLB board contains circuitry for connection of 6 2-wire DTMF
48 V Complex Internal
telephones used as AlphaCom subscribers. The board also
provides one measurement channel for voice switching control.
Line feed Line Ringing
voltage Balance voltage It plugs into any position 1-23 (E7: 1-6) substituting ASLT boards.
A hot-line function can be activated; a preprogrammed number is
Line 1
Line 1 then dialed when the handset is lifted. Another number is dialed
Line 2
when the handset is replaced.
Line 2 Line 3
Line 4
The board provides 6 remote control software controlled outputs.
Line 3 Line 5 The line monitoring option requires a 10K resistor across the line at
Line 6 the telephone end. The monitoring reports errors on all subscriber
Line 4
lines. If the handset is left off for 1 hour (programmable timer) a
line error is reported.
Line 5
There are jumpers on the board to select options.
Line 6
z Line feed voltage
48 V (normally used)
Figure 19 ATLB card with jumpers 24 V (short distance or special 24 V phones)
z Ringing voltage for each station
Internal (for indoor in office environment)
External (for outdoor or industrial environments, or many
telephones on one line)
z Line balance
Complex (normal in most countries)
600 ohm (best in some countries, may reduce feedback in
handset)
CONNECTION BOARD
RING1
1 TIP1
RING2
2 TIP2
RING1
3 TIP1
RING2
4 TIP2
5
RING1
AlphaCom E20/E26
TIP1
Relay board RING2
6
G123456G
TIP2
TX RX G
Telephones and control outputs are connected to a connection
RCO
1....6
board mounted on the exchange connection field.
MRBD
Telephone connection board with transient protection (100 9930
Figure 20 Telephone connection to ATLB 202) and subscriber connection cable with filter board (100 9501
in E20 and E26 031) must be purchased separately.
AlphaCom E7
All telephones are connected by means of pluggable screw
terminals on the exchange back-plane.
The ALTB board can be placed in any board pos 1-6. The example
drawing shows an ATLB board in pos. 2.
Further information on the ATLB board is found in data sheet
A100K 10237.
Figure 21 Telephone connection to ATLB in

E7

2.2.9. ASVP, Stored Voice Message Board
S1 S2 S3 The ASVP board gives access to the spoken message features in
the AlphaCom system. It has its own microprocessor, RAM and
ROM to control sequencing of messages.
The ASVP board can be used in board position 1-24 (E7: 1-6).
S4
The jumpers on the board should normally not be changed unless
the speech memory is changed to another size or type.
4 Mbit FLASH
A set of pre-recorded absence- and other voice messages is
Figure 22 Default jumper settings on the available. Users may input dates, times, telephone numbers, etc.
ASVP board for 4 Mbit FLASH for added flexibility.
and 16 kHz sampling
The board provides voice help for default functions in the intercom
system, the help messages prompts if the user hesitates.
AGA board AGA board AGA board
The voice message feature can be turned on or off for each station
Hot plug Hot plug Hot plug
according to the user’s preference (PC programmable).
Board status Board status Board status
Prog 7 23 Line 1 Further information on the ASVP board is found in data sheet
Prog 8 24
Prog 9 25 Line 2
A100K 10013.
Prog 10 26
Line 1
Prog 11 27
Prog 12 28
Line 3 2.2.10. AGA, General Purpose Audio Interface
Line 2
Prog 13 29
Prog 14 30
Line 4
600 ohm
The AGA board is a multi purpose audio interface board used for
Line 3
Hi imp.
program feeding or speech communication between modules. .
Prog 15 31
Prog 16 32
Line 5 There are easily accessible potentiometers at the front for input
Line 4 S1-3
Prog 17 33
Line 6 S4-6
sensitivity control of the audio channels.
Prog 18 34 Line 5
S7-9
Prog 19 35
Prog 20 36
Line 7
S10-12
The impedance can be set to 600 ohm or ‘high’ for each input by
Line 6
Prog 21 37
Line 8
S13-15 strap switches on the board.
Prog 22 38 S16
Card pos. 21 20 Further information on the AGA board is found in data sheet
Mulit Program Multi module AlphaNet Strap field
A100K 10182.
Figure 23 Audio level adjustments and
impedance setting on the AGA
board
Multi program distribution
MULTI Each board provides 16 audio inputs for program distribution when
Board pos. PROGRAM Board pos.
21/20 21/20 used in AlphaCom E20 or E27. There can be 1 or 2 boards in a
P7/23 1 2 P8/24 module placed in positions 20 and 21.
P9/25 3 4 P10/26
P11/27 5 6 P12/28 AGA boards can be placed in board position 1- 6 in an E7
P13/29 7 8 P14/30 exchange, but the number of channels is reduced to 6 on one
P15/31 9 10 P16/32 board: ch. 4, 6, 8, 10, 12 and 14. The program sources are
P17/33 11 12 P18/34 connected to the ‘c’ and ‘d’ terminals on the back plane.
P19/35 13 14 P20/36
P21/37 15 16 P22/38
An AGA connection kit 100 9930 300 need to be purchased to
connect the audio sources. The kit contains a filter board, a
connection board and an interface cable.
Figure 24 Multi program connection
MASTER SLAVE 1 SLAVE 2 SLAVE 3

Audio between modules in multi-module exchange
Each board provides 8 audio channels in a communication ring in
AlphaCom E20/E26. In E7, line 1 and 8 are not used.
There can be 1-3 boards in each module placed in positions 22, 23
and 24 in E20/E26 or positions 4, 5 and 6 in E7.
The AGA boards must be located in the same positions in the
Master and Slave modules.
pos 24 pos 24 pos 24 pos 24
The Installation set for Multi Module (100 9930 303) has to be
purchased.
Figure 25 Audio ring connection between
modules

Audio distribution in AlphaNet
a-c
b-d Each board provides 6 audio channels between the exchanges.
1 4 c-a 1 4
d-b There can be any number of AGA boards in each exchange placed
2 5 2 5
in any position. Pos 20-23 are recommended in E26 to avoid
3 6 3 6 modifications of the backplane.
Use the same filter board with cable and connection board as
Exchange 1 Exchange 2 ASLT.
Figure 26 Audio between exchanges
2.2.11. AE1 board

The AE1 board is used to form AlphaNet and multi-module links
E1/T1 #1
E1/T1 #2
using 2.048 and 1.536 Mbit links according to the E1/T1 standards.
The board has a built-in multiplexer and has direct connection to
the AlphaCom audio busses. The board can establish direct back-
to-back connection up to 1 km distance; for larger distances,
SP#C connection through approved transmission equipment is required.
When used in AlphaNet, the AE1 board is placed in pos. 22 or 23
in E20/26 exchanges, and pos. 4 or 5 in E7 exchanges.
SP#3 In multi-module configuration, the AE1 board is placed in pos. 22,
AE1 Filter Board 23 or 24, pos. 24 is recommended. In E7 exchanges the board is
SP#1 SP#2 placed in pos 4, 5 or 6, pos 6 is recommended. The board must be
placed in the same position in the master and slaves.
RS232
0 All data ports are available through a 100 9509 000 plug-in filter
1 board. A cable with four 9-pin D-sub connectors is delivered as
3
6
2
3 standard with this filter card; three for data and one for connection
4&5 5
1
Ethernet
5 1 to the configuration PC.
1
0
8
6 9
When an AMC IP card is used, the connector SP#1 is connected to
AMC IP Filter Board the RS232 COM 0 port on the AMC IP filter board via an RJ45/D-
sub adapter cable. Connector SP#2 and #3 are then normally not
Figure 27 AE1 Filter board and connection
used.
The E1/T1 signal is taken from two RJ45 sockets on the AE1 filter
board.
On the AlphaCom E7, all signals are available from the station
connection distribution field.
AE1 AE1 AE1 AE1

E1 E1 E1 E1 E1 E1 E1 E1
AUDIO
Figure 28 Connection between nodes in a
multi-exchange or in a network

2.3. Perform Cold start
A cold start of the AMC-IP board will delete all previous
programming, load the default database and set the default IP-
address to 169.254.1.5 with mask 255.255.0.0 on Eth0.
RESET - APC See section 2.8 for factory default settings.
2.3.1. Cold start procedure
COLD START - AMC
z Turn the exchange mains switch ON (on the back of the
cabinet).
Status LED z Hold the cold start button on the AMC-IP board depressed.
>1 sec z Press the reset button on the APC card briefly.
(On the E7 exchange, the reset button is located on the power
Figure 29 Cold start to load default database card.)
RESET - APC
z Keep the cold start button pressed at least 1 sec. after reset.
The AMC status LED will blink green when the boot is ready.
COLD START - AMC

2.3.2. Cold-start of AMC application only,
keep IP setting
Status LED
z Press the reset button on the APC card briefly.
(On the E7 exchange, the reset button is located on the power
10 sec card.)
z After 10 sec., press the cold start button on the AMC-IP board.
Figure 30 Cold start and keep IP setting
z Keep cold start button pressed until AMC running LED is
blinking green.
2.4. Connect to AlphaWeb

FILTER BOARD
z Connect the PC Ethernet port to the LAN port (Eth0) on the

AMC-IP filter card.
1
z Use your web-browser to connect to the AlphaWeb.
0
Eth0 Enter http://169.254.1.5 (default address) in the address field1
Connection with the AMC is verified by the text:
Figure 31 Connect the PC to Eth0

[Login] AlphaWeb
z Click on [Login]
z User is prompted for user name and password
Default user name: alpha

Default password: com
This login will give reading rights only.
To be able to do configurations, the user must log in as an
administrator. The default login will then be:
User name: admin
Password: alphaadmin
Figure 32 AlphaWeb Login window
1
The PC must be assigned to an IP address and network mask to the same network as the AlphaCom. If the PC is set to ‘Obtain IP address
automatic’, this will happen automatically after 1minute (Windows Automatic Private Address).

A window with the exchange configuration is shown.
2.4.1. Save and apply changes

When new configuration parameters are entered, they should be
saved to the configuration file by pressing Save button.
The configuration data is then only saved to the AlphaCom
configuration file and not applied to the running configuration. To
get the new configuration data applied to the running configuration,
press Apply button.
Figure 33 Exchange configuration
2.5. Change default user name and password

It is recommended to change the default username and password
for security reasons.
z Select System Configuration > User Management
z Type the old password (default: com)
z Type new user name and password
z Repeat the new password
z Verify by Save
Figure 34 Change username and password z Write down the selected codes and keep them in a safe place!
2.6. Install license key

To use AlphaCom features such as VoIP, AlphaNet and SIP, the
system requires a software license key. This license key is valid for
one MAC address.
z Obtain the license key from your AlphaCom distributor.
z Select System Configuration > License Key
z Enter the key string under New License Key
z Press the Insert new license key button to install this license.
The license configuration is shown on top of the page.
Figure 35 License key

2.7. Configure IP settings
To connect the AlphaCom E to the IP network, enter the IP settings
for the Ethernet ports and insert the IP route entries according to
the network. The IP addresses and routes are obtained from the IT
network administrator.
Note! For more information on IP settings, see chapter 9.
Set IP address for Ethernet port 0 and/or 1.
z Log in to AlphaWeb
z Select System Configuration > Interfaces
z Enter IP address
z Enter subnet mask
z Save changes

Set IP routes
z Select System Configuration > Routes
z Select type of IP route (default IP route, specific IP route,
specific host route)
z For default IP route enter only gateway (IP address) and
Ethernet port (Eth0/1)
z For network route enter destination, IP address, network mask,
gateway and Ethernet port
z For host route enter IP address, gateway and Ethernet port
z Save changes
z Apply changes
z You can now connect AlphaCom E to your IP network.
2.8. Modify factory default settings

The system is set up with a default program and is working without
any further programming. To change or add to the default settings,
the AlphaPro programming tool must be used.
The default parameters are restored after auto-load by performing
a cold start, see section 2.3.
To modify factory default settings, see chapter 3.

2.8.1. Login
IP-address: 169.254.1.5 with mask 255.255.0.0 on Eth0
User name: alpha
Password: com
2.8.2. Station numbers
Single /first module
The number series 101 to 499 and 5000 to 5152 are default
ACE 7 ACE 20 ACE 26 directory numbers for all AlphaCom exchanges. The directory
80 138
1 36 108
numbers are connected to physical numbers in the range from 1 to
1 2 3 4 5 6 ASLT board 552, where the physical numbers are given by the subscriber point
1...6 7...12 13...18 19...24 25...30 31...36 Physical number on a board in a certain position in a defined module.
107 108 109 110 111 112 Subscriber number Since the card positions 2 - 7 are not used in ACE20, the
corresponding default subscriber numbers are missing.
Figure 36 Station directory numbers are The directory numbers can be changed by using the AlphaPro
determined by the physical
connection point
programming tool.
Station Number Table

AlphaCom modules E7 E20 E26
101 - 106
Single or master 101 - 136 101 - 238
143 - 238
239 - 244
1st slave 239 - 274 239 - 376
281 - 376
377 - 382
377 - 499
2nd slave 377 - 413 419 - 499
5000 - 5014
5000 - 5014
5015 - 5020
3rd slave 5015 - 5051 5015 - 5152
5057 - 5152
Display text Station 1, Station 2, etc.
2.8.3. Class of Service (CoS)

A Class of Service defines a set of features available for a station.
There are 16 freely programmable classes where three are pre-
defined during setup. All stations are normally in the CoS1 group.
CoS1: Regular master stations with display.
CoS15: Public telephone lines (PNCI)
CoS16: Includes all features, dedicated to Super User on
physical number 1.
2.8.4. Features during connection
A number of features can be utilized during conversation, each of
these have their own code number.
CoS CoS CoS CoS
Feature No. Feature No.
1 15 1 15
Microphone mute 0 X Read message remotely 51 X X
Menu step 0 X X Remember Call Back 55 X
Repeat absence message 1 X X Include in Open Duplex Conference 56 X
Inquiry Call / Broker 2 X X Busy Notify 57 X X
Call Transfer 3 X Busy Override 58
Pocket Pager default, no text 44 X Private Override 59
Pocket Pager with answer 45 X X Remote Control 6 X
Pocket Pager, text message 46 X X Send voice message 7 X X
Pocket Pager, voice message 47 X X Call Back 8 X
Change message remotely 50 X X Search 9 X X

2.8.5. Voice and display messages
The station display can show different menus by entering a digit
7 8 9 code when the station is idle. Navigation in the menus is possible
by using the 7, 8 and 9 keys.
Display Menus
Feature No. CoS1 CoS15
Info Service 60 X
Group Call menu 610 X
Absent menu 611 X
Message menu 612 X
Audio Program menu 613 X
Person directory 614 X
Features menu 615 X
Service menu 616 X
Conference menu 618 X
After a cold start the ‘Info Service’ (60) is available on DAC 9 and
‘Person dictionary’ (614) is available on DAC 10.
Messages are given as a text string in the display. A spoken
massage is given if the voice board ASVP is installed.
Leave pre-recorded standard messages by dialing the extension
number, 7 + message code. Listen to and reset message by code
number 70.
Absence messages are left in own idle station by dialing the
message code number. Add digits for date or time if prompted.
Standard Messages (Voice/Display) Absence Messages (Voice/Display)

Feature No. CoS1 CoS15 Feature No. CoS1 CoS15
Contact switchboard 660 X Out 771 X
Call phone number 661 X Meeting 772 X
Call home 663 X Gone for the day 773 X
Call your spouse 664 X Absent today 774 X
Call me back 666 X Busy 775 X
Remember meeting 667 X Lunch 776 X
Fax waiting 668 X On holiday 777 X
Delivery to you 669 X Away 778 X
Not available 779 X
2.8.6. Station functions

A number of features can be initiated from an idle station by dialing
a default feature number. Some of these actions require a target
subscriber number after the feature number.
The Multi Conference Station (MCS) is not produced anymore. The
special feature numbers for this station is maintained for the sake
of backward compatibility.
It is recommended to program the most used features to single-
touch keys for easy access.

Functions from Idle Station
CoS CoS CoS CoS
Feature No. Feature No.
1 15 1 15
Delete message, clear station 70 X GROUP CALL
Call Forward 71 X All Call (all subscribers) 84 X X
Follow Me 72 X Group Call 2-5 (empty) 85-88 X X
Remote station reset 73 X Group Call 6-15 (empty) 890-899 X X
Program single-touch key 784 X Answer Group Call 99 X X
Code clock 9531 X Group Call filter 7931-7933
Re-dial 9532 X Group Call filter OFF 7930
Wake-up call 7883 X Disconnect Group Call 7884
Set station in OPEN 7886 X CONFERENCE
Set station in PRIVATE 7887 X Simplex Conference 1-50 8201-8250 X
CALL REQUEST Simplex Conference OFF 8200 X
Call Request to CRM stations 621 X Duplex Conference 1-20 8301-8320 X
Call Request, alarm 622 X Duplex Conference OFF 8300 X
Call Request, ordinary 623 X ALARM
Call Request, transfer 7870 X Alarm messages 8191-8199
PROGRAM DISTRIBUTION Alarm message OFF 8190
Program 1-6 801-806* X Alarm message to group 761
Program 7-38 Not in Auto-load X MULTI CONFERENCE STATION
Next program (step up) 790** X MCS Activate 7980
Previous program (step down) 791 X MCS Priority 7981
Program on/off (toggle) 792 X MCS Select 7982
Program / conf. to person 74 X MCS Talk-Back 7983
Program / conf. to group 75 MCS Deactivate all 7984
Program / conf. to person on/off 762 X EVENTS
Program OFF 800 or C X User Event with tone 9533 X
PAGING User Event silent 9534 X
Answer Paging (w.o. display) 96 X X Two-step Event trigger 9535 X
Answer Paging 1-4 (w. display) 980-983 X X Digit Event trigger 9545 X
* 805-806 in AC-E7
** Default is 6 programs + OFF
2.8.7. System maintenance

System maintenance access is restricted to the Super User station
connected to physical line number 1.
This station has Class of Service 16, ‘All functions’.
Features for Super User Station

Set volume 783
Set time and date 785
Station ID (directory + physical nos.) 789 X
Install backup from EPROM 7819
Store backup to EPROM 7820
Reset board error 7871
AGA audio test 7872
Set access to feature 7873
Tone test 7885
Block alarm input 7888
Unblock alarm input 7889

2.8.8. Control room stations
Stations used for control rooms such as guard locations in prisons,
buildings, parking, etc. may be a dedicated Control Room Master
(CRM) station or a normal master station with display.
Control Room Station features

CONTROL ROOM STATIONS
Call Request, Alarm 622 X
Call Request, Ordinary 623 X
Call Request, Alarm 624 X
Call Request, Ordinary 625 X
Call Request transfer 7870 X
Acknowledge Priority Mail 7882
MLH/CRM STATIONS ONLY
Call request 621 X
CRM ID 786
Lamp Test 7874
Lamp Test all 7875
Output time 7876
Reset this CRM/MLH station 7877
Reset all CRM/MLH stations 7878 X
2.8.9. Dual Display station

The introduction of master stations with dual display where the
second display can be programmed with DAK key names, has lead
to a series of specific feature codes.
Dual Display features

Alphanumeric search 9537 X
Edit DAK text 9540 X
Program DAK 9541 X
Dual Display menu 9542 X
Dual Display DAK page down 9543 X
Dual Display DAK page up 9544 X
2.8.10. Mail queue navigation

A ‘mail’ can be sent to any defined display station. The mail will
contain a message about call request, technical alarms and errors.
Mail Queue
Delete mail without answering 7630 X X
Last mail in queue 7633 X X
Previous mail in queue 7637 X X
Call to sender of mail 7638 X X
Next mail in queue 7639 X X

2.8.11. Telephone functions
When calling an intercom station from an external telephone, the
M-key (Simplex) can be simulated by the * and # keys on the
telephone.
To cancel a call from the telephone, dial ##. This will shut down the
conversation, but not the line connection. The user can now dial a
new intercom number.
Using telephones (PNCI)

Telephone function Intercom function.
Access to telephone interface 0
* key from telephone M-key on
# key from telephone M-key released
## quickly from telephone C-key
2.8.12. AlphaNet
Network features
Prefix Exchange 1 54 X X
Prefix Exchange 2 55 X X
Global Group Call 1-50 9001-9050 X X
Build Global Group 7879
2.9. Perform system backup

To perform system backup, see chapter 7.

3. ALPHAPRO
3.1. Overview
AlphaPro 10 is the tool for configuration of the AlphaCom system.
It is self contained, simple to install and use. When a new
exchange shall be configured, the exchange is given a working
default factory setting, see tables in section 2.8. The operator can
then modify the settings such as:
z Directory information
z Define groups
z Interface to CCTV, PA, paging, DECT
z AlphaNet
z Other custom behavior
Figure 37 AlphaPro opening window
There are currently over 100 defined features which can be
programmed with AlphaPro 10.
AlphaPro 10 is an off-line tool. This means that it is possible to
enter all parameters without the necessity of being connected to
the exchange. Once all parameter are entered, AlphaPro 10 can
be connected to the exchange and the parameters can be sent.
AlphaPro 10 can also upload configuration information from an
exchange.
AlphaPro 10 connects to an exchange via the IP network or a local
RS232 interface.
3.1.1. AlphaPro versions
The AlphaPro 10 comes in three versions. A hardware dongle is
used to differentiate between the different versions.
There are two types of hardware keys, one for parallel port and
one for USB port.
The versions of AlphaPro are:
z AlphaPro M
Runs without a hardware key.
It gives access to all features (except AlphaNet), but only for 36
subscribers.
z AlphaPro Lite
Uses the Lite hardware key.
It gives access to a limited range of features for all subscribers
and is intended for customer system maintenance.
z AlphaPro Professional
Uses the Professional hardware key.
It gives access to all features. This version must be used when
extensive changes to the default Auto-load should be made.
3.1.2. Backward Compatibility
The AlphaPro version 10 supports:
z AlphaCom E, AMC-IP version 10.0
z AlphaCom AMC version 9.x
Note! Older AlphaCom systems can easily be upgraded to
AlphaCom E.

The AlphaPro 10 supports uploading and conversion of an AMC
version 9 configuration database to an AMC-IP configuration
database.
3.1.3. PC Requirements
z Windows 2000 or Windows XP
z 800 MHz or higher processor clock speed
z 256 MB of RAM or more
z 20 MB free space on the hard disk for the AlphaPro program
z 2 MB free space on the hard disk for each exchange to be
programmed
z 1 free parallel port or 1 USB port for Hardware Key
z XGA (1024x768) or higher resolution video adapter and monitor
z Network card
z CD or DVD drive
z Optional: 1 free RS-232 port for communication if connecting to
AlphaCom AMC version 9
3.2. Getting started with AlphaPro 10

3.2.1. PC setup
z Start up the computer
z Download AlphaPro 10 or insert the CD-ROM with the AlphaPro
10 installation
z Select and run file installalphapro.exe
z Follow the instructions on the screen
You can safely answer “YES” to all questions
3.2.2. Insert the HW dongle
z Insert the hardware dongle in the PC’s parallel port or USB port
depending on the dongle type.
z Leave the dongle in the PC during programming and
transferring of data to the exchange.
If the dongle is not inserted, the AlphaPro will run in AlphaPro M

mode. You will still have access to all functions (except AlphaNet),
but only for 36 subscribers.
3.2.3. Connect a PC to the exchange
FILTER BOARD
AlphaCom E, Ethernet connection

1 AlphaCom E exchanges communicate with the AlphaPro 10 PC
0 Eth0 over the IP network. Eth0 is the default management port unless
the configuration has been changed.
When the AlphaPro 10 communication icon is pressed, AlphaPro
LAN
10 will prompt you for user name and password before login to the
AlphaCom.
Figure 38 PC connection to Ethernet

AlphaCom E, Serial connection
0 If for some reason it is desired not to use the network connection to
FILTER BOARD
1 RS232
COM1 the PC, the PC’s COM port can be used.
z Prepare a 3-wire cable with RJ45/9-pin D-sub female plugs as
shown in the drawing.
3 2 z Set switch S601-1 to ON on the AMC-IP card to lock serial port
6 3
4&5
5 1
5 0 to AlphaPro (and serial port 1 to Linux).
1
- These ports can then not be used for other purposes and
8
6 9
AlphaPro over Ethernet will not function.
Figure 39 PC connection to Serial port 0 z Plug the cable between the Serial port 0 on the filter board and
COM1 on the PC.
z Specify the use of COM port communication in the AlphaPro
program.
AlphaCom, traditional
Communication over serial COM ports must be used if the
exchange has an AMC board without IP.
COM1
z Use a standard 1:1 cable with male/female 9-pin D-sub

connectors (not provided with the system).
RS232
Data Connection Board z Plug the cable to the Service port (upper left) on the Data
Service Port 4
Connection Board on the back of the exchange.
Port 1 Port 5 z Plug the cable into a serial port (COM1 port) in the PC
Port 2 Port 6
z Specify the use of COM port communication in the AlphaPro
Port 3 Port 7
program.
Figure 40 PC connection to COM-port in 3.2.4. Using AlphaPro E

traditional AlphaCom When AlphaPro 10 starts for the first time, you will be asked to:
z Create a new network (customer / network)
z Create one or more exchanges in that system.
Then you can:

z Select the exchange you are going to program
z Set up data communication with the exchange
z Go to the different programming windows
z Exit AlphaPro.
3.3. Create new network and exchange(s)

If you are going to program the exchange for the first time, make
sure that the AlphaCom system has been cold-started, see section
2.3. The default programming tables are then loaded. The Auto-
load values are found in section 2.8.
Make a new AlphaPro database by creating a new network and
adding the exchanges that are part of the network.
3.3.1. Select Network
z Select [+] in the main window
z Enter system name (customer / network name)
- maximum 100 characters
- don’t use national characters like æ, ø, å, ä, é, etc.

3.3.2. Select Exchange
z Select [+] in the main window
z Enter node (exchange) name
- maximum 16 characters
z Enter exchange node number
- applies to AlphaNet nodes, otherwise enter 1
z Select the desired type of node (exchange)
z Select the language for the exchange
- display text language
z Tick for AlphaNet: Adm. Here
; Create an exchange with full database, which can be
configured from this PC.
Create an exchange without database which can be pointed
to in AlphaNet routing.
3.3.3. Enter General Exchange Info
z Click on the Exchange & System icon
z Press the System button
z Enter IP address and mask for the exchange
3.4. Data communication

In order to establish communication between the PC and the
exchange, the communication program must be started.
Note! During data transfer to the AlphaCom, it is not possible to
modify configuration data in the AlphaCom.
3.4.1. Establish data communication
z Select the exchange in the Main Window
z Click on the Connection icon
z The program will ask you for user name and password
- The Communication window appears
- The connection is confirmed when the communication is
established, and the buttons becomes active.
3.4.2. Send information to the exchange
z Click on SendAll to send all data
z Click on SendChgd to send changed data only
- An icon in the lower left corner flashes during transmission.
z The transmission may be stopped by clicking Cancel
- The Cancel key changes to OK when the transmission is
finished. Click on OK
3.4.3. Get information from the exchange
z Click on GetAll to get all data from the exchange
3.5. Communication window actions

Send changed data from the PC to the exchange or to all
exchanges in an AlphaNet.
z It may take about 60 sec. after the data has been sent to take
effect for an exchange in normal operation.
z Some changes will require reset for the changes to take effect.

Send all data from the PC to the exchange.
z Use this option after major configuration changes or to be sure
that the database is identical to the exchange tables in NVRAM.
z Do NOT SendAll to an exchange in normal operation!
z Perform an exchange reset after SendAll.
Get all data from the exchange to the PC.

z The data can be stored in the current database or in a new
auto-loaded database.
z The configuration can be changed afterwards.
Read data from the exchange NVRAM and store it in a PC file.

z This file can not be changed by AlphaPro, it is just a backup.
Send data from a PC backup file into the NVRAM in the exchange.
z The NVRAM version that created the backup must be identical
to the NVRAM version in the exchange.
- If they are different, trust the database information and do a
SendAll.
z Always do a reset of the exchange after Restore.
Restart the exchange without changing the programming.

z The exchange will halt and all activities will be disturbed.
Set the exchange clock.
Modify the node number in the exchange.

z If the node number in the exchange is not equal to the node
number in the AlphaPro database, the logon will fail. This
command allows you to modify the node number in the
exchange.
z After Autoload the exchange will have node no.1. In a network
of exchanges (AlphaNet) each exchange must have it’s unique
number.
3.6. AlphaPro menu structure
Use the menus in AlphaPro to change the default system setup.

The menu is divided in 11 main menus accessed by clicking on its
symbol icon at the top of the screen. Each main menu will have
one or more selectable tabs or sub menus.
AlphaPro may be run without being connected to the system (off-
line), all changes can be saved to the PC and copied to the system
later on.
It is good practice to start the programming in the exchange menu
and continue towards the right on the icon bar.
The menu structure for AlphaPro Professional is shown in the
following illustrations. Only the menus marked with a heavy red
frame are available in AlphaPro Lite.

Directory
Exchange Numbers
Exchange information Directory

PC settings numbers
Display text
Feature
Remote Remote description
System UDP text Event Control Serial ports Boards External Net Net
actions devices Audio Control CoS
Outputs Routing
Inputs restrictions
Hide info in
idle
Calls and Logs and Advanced
General errors Timers Fire alarm IP settings Inputs Faults
options
Cluster
Node Node Routers Filters Logging
Station / User Groups
Users Local Global

User Station Automatic Line User
General type search monitoring defined
preferences parameter
Number
General Members General Members
Display text
DAK
Station type Group Pager Event program- Excluded Phone
actions ming from group
Volume Name Name
Group level Number Access
Call prior. level
Text
CoS Priority
Access
level Gong type
Priority
Gong type
Audio Pocket Missing
members
Programs Pagers
Audio programs Pocket Pagers

Audio program General General
Pager settings
settings settings settings
Name Number
Timings
Sequences Name
Priority
Driver
Type
Receiver
number
Simplex Open Duplex Class of Reports

Conferences Conferences Service
Number Number CoS

Number
Description Description
Description Users NetAudio NetRouting
Default Master
member Valied
Setup features
Default priority
speaker
Talk priority
Figure 41 AlphaPro menu structure

4. ALPHAWEB
The AlphaWeb is an embedded web
AlphaWeb server running on the AlphaCom E
exchange. It allows the users to log in
using a standard web browser such as
Internet Explorer or Netscape to operate
System System System and manage the AlphaCom system.
Help
Monitoring Configuration Upgrade
The AlphaWeb server provides functions
for system monitoring, system
Node
Information
Interfaces
AMC
Upgrade
About configuration and system upgrade.
Web
AlphaNet Routers
Upgrade
AMC Config.
SIP Filters
Backup
Logging Logging
License Key
User
Management
Time and Date
Figure 42 AlphaWeb menu structure
4.1. Login AlphaWeb

Note: Recommended screen resolution should be 1024x768 or
more. Lesser resolution will work, but layout may be affected.
You can login to AlphaWeb using a standard web browser like
Internet Explorer or Netscape.
z To login enter the IP address of AlphaCom in the address field
z Click on [Login]
z User is prompted for user name and password
z A window with the exchange configuration is shown.
See section 2.4 for more details.
Figure 43 AlphaWeb Login window
4.2. Save and apply changes

When new configuration parameters are entered in AlphaWeb,
they should be saved to the configuration file by pressing the Save
button.
The configuration data is then only saved to the AlphaCom
configuration file and not applied to the running configuration. To
get the new configuration data applied to the running configuration,
press Apply button.

5. ALPHANET
5.1. Overview
AlphaNet is STENTOFON’s internal networking technology made
for critical communications. Some of the highlighted features of
AlphaNet are:
z Group and conference calls
z VoIP bandwidth management
z Priority handling of events and resources
z Alternative routing
z Backwards compatibility
z All features available over the network
z VoIP, digital and analogue infrastructure support
Group and conference calls

STENTOFON STENT
OFON
STEN STEN
TOFON TOF
ON
AlphaNet has full group- and conference call capability.

STEN
TOFON
STENTOFON
STEN
TOFON
STENTOFON
Each AlphaCom E has a built in multi-party conferencing unit,

providing local mixing for group and conference calls. This local
mixing allows AlphaCom E to only use a single VoIP channel when
setting up a group or conference call between exchanges.
HI LO
LO
X VoIP bandwidth management
MED AlphaNet provides bandwidth management limiting the VoIP
MED bandwidth to not take more capacity than provisioned.
MED
If a high priority call is set up when all VoIP channels are occupied,
AlphaCom E will immediately release the call with the lowest
priority allowing the high priority call to proceed.
HI
Priority handling of events and resources
MED +
MED All calls and events that are sent between nodes are marked with
LO + priority.
LO
This allows the system to act upon the priority, presenting and
handling the events and calls in the correct order.
Alternative routing
X Alternate routing of calls allows call completion even when the
A B
primary AlphaNet route is down.
As a secondary route AlphaCom E can either use its secondary IP
interface or it can put the call over a traditional interface such as an
analogue or digital line.
Backwards compatibility
AC-E
IP
AC-E
IP
AC-E
AlphaCom E provides 100% backwards compatibility between
traditional AlphaNet technologies and new VoIP AlphaNet.
RS232
RS232
RS232
The backwards compatibility allows mixing of new AlphaCom E

AC RS232 AC RS232 AC nodes working over IP with current nodes so configuration can be
maintained.
Note: AlphaCom E has two RS232 ports which can be used for
AlphaNet. If more ports are needed, an Ethernet to RS232
converter must be used.

All features available over the network
Consistent features and services across the organization
regardless of location, providing improved user friendliness.
AlphaCom E provides all current AlphaNet features available today
with the enhanced features of connection to LAN/WAN.
VoIP, digital and analogue infrastructure support

AlphaNet works over any infrastructure being IP, digital or
analogue.
5.2. VoIP AlphaNet Configuration

5.2.1. Overview
See the Network Design Guide A100K 10313 - Deploy AlphaCom
E - Analyzing impact on IP infrastructure for network planning for
VoIP AlphaNet services.
The following steps are required for configuration of AlphaNet:
Insert AlphaNet license if VoIP AlphaNet should be used
Create all the exchanges in the AlphaNet
Create AlphaNet data routing
Create AlphaNet audio routes
Update the directory
5.2.2. Insert AlphaNet license
This must be done if VoIP AlphaNet should be used. See section
2.6 Install license key.
5.2.3. Create all the exchanges in the AlphaNet
See section 3.3 Create new network and exchange(s) on how to
create the exchanges.
Note! In some cases it is not desired to program all the exchanges
in the AlphaNet in the same AlphaPro database.
In this case you should add the exchange in the network, but
uncheck the tick-off for ‘AlphaNet Adm. Here’.
5.2.4. Create AlphaNet data routing

AlphaNet link between AlphaCom E exchanges
z Select the AlphaCom E exchange
z Select Net Routing
z Press Insert
z Select the remote AlphaCom node for the AlphaNet
z Configure primary route:
1. Select Data on IP
2. Select node number for both Data and Audio
3. Check Audio on IP if a VoIP audio link shall be used
z Option: Configure an alternative route
z The preferred codec should be set to ‘Best Available’
z Press OK

AlphaNet link to traditional AlphaCom exchanges
z Select the AlphaCom exchange
z Select Serial Ports
z Select a free ACDP (AlphaCom Data Protocol) link
z Press Change
z Enable the port and select the serial port for AlphaNet
z Select link type = Stentofon link layer – AlphaNet
z Press OK and close serial port window
z Press Insert
z Select the remote AlphaCom node for the AlphaNet
z Configure primary route
1. Select ACDP link that was configured for AlphaNet
2. Select node number for both the Data and Audio
3. Do NOT check Audio on IP
z Option: Configure an alternative route
z Press OK
Note! For each AlphaCom it is required to configure AlphaNet links
to the AlphaComs it shall be able to communicate to.
5.2.5. Create AlphaNet audio routes

Create VoIP audio channels
z Press Net Audio
z Press Insert
z Select destination node and press Select
z Enter the parameters as shown
z Confirm by OK.
Repeat the insert operation for the number of wanted VoIP audio
channels.
Note! By selecting dynamic route as destination node, the audio
channel can dynamically be used to any VoIP AlphaNet link.
Note! The physical numbers 605 to 635 are logical numbers inside
the AlphaCom E, reserved for VoIP AlphaNet and SIP.
z Press Close to close the AlphaNet Audio Connections window
z Press Close to close the Exchange Information window

Create circuit switched audio channels
z Press Net Audio
z Press Insert
Mod.: Automatically entered when the z Select destination node and press Select
physical number is defined
z Enter the physical numbers in the Source and Destination
Connect to main frame: exchange as shown
Module 65 – Master Module
Module 66 – First Slave z The module, position and line numbers are automatically
Module 67 – Second Slave defined when physical number is entered. See appendix 0 for
Module 68 – Third Slave overview of physical numbers in AlphaCom.
Pos.: The board position number (1-26) z Confirm by OK
Line: The station line on the ASLT board z Repeat Insert for the number of wanted audio channels.
(1-6)
5.2.6. Cluster node programming
Cluster programming is a new option to simplify programming and
updating of numbers in AlphaNet when operating with integrated
number series.
To get access to the AlphaNet Visibility menu, the exchange has
to be given a Cluster Node Number in the Exchange & System
window. Nodes with the same Cluster Node Number (1-255) are
members of the same cluster.
z Go to Users & Stations or to Directory & Features and type
new directory number and name, and set the ‘AlphaNet
Visibility’ to either Cluster Global, Cluster Local or Cluster
Identical.
z Cluster Global
The directory number and name will immediately and
automatically be copied to the other exchanges in the cluster
node as a global number (feature 83).
If the number exists from before in any of the other
exchanges, it will be deleted. ‘AlphaNet Visibility’ will be set to
‘Cluster Automatic’ in the other exchanges.
Modify:
When modifying the number or name of an existing global
user, you must do the modification in the exchange were the
user is physically connected, i.e. were the visibility is set to
‘Cluster Global’.
Deleting:
When deleting a directory number that has visibility Cluster
Global or Cluster Automatic, it will automatically be deleted
from all cluster nodes.
z Cluster Local
The directory number will not be copied to the other
exchanges in the cluster node.
z Cluster Identical
The directory number and name will be copied to the other
exchanges. The feature number will be identical in all
exchanges, i.e. the feature will remain local in each exchange,
but with the same number and name. ‘AlphaNet Visibility’ will
be set to ‘Cluster Identical’ in all exchanges.

5.2.7. Update the directory in each exchange
Create directory number for AlphaNet Area Codes
z Click on the Directory & Features icon
z Press Insert
z Select Area Code for AlphaNet – 81 from the Feature menu
z Enter node number for the exchange owning the area code
z Enter the directory number you want to use as area code
z Select Cluster Identical from the AlphaNet Visibility menu
z Confirm by OK
Make AlphaCom stations visible in the AlphaNet cluster

z Click on the Users & Stations icon
z Select the station to have global number
z Select Cluster Global from the AlphaNet Visibility menu
z Confirm by OK
z Cluster Global can also be set from the Directory & Feature
menu. All stations can then be set in one operation.
Create directory number for Global Numbers for AlphaNet

z Press Insert
z Select Global Number for AlphaNet – 83 from the Feature
menu
z Enter node number for the exchange
z Enter the directory number you want to use as global number
z Confirm by OK

6. SIP – SESSION INITIATION PROTOCOL
6.1. Overview
AlphaCom E has an integrated SIP interface. This allows
AlphaCom E to interface directly to SIP compatible devices such
as iPBX’s, Voice Gateways (ISDN, analogue), telephone adapters,
VoIP telephones, PC clients and ITSP (Internet Telephone Service
Provider).
AlphaCom E is the first critical communication system supporting
SIP. This opens up various new services that were not available
before. The main SIP services provided by AlphaCom E are:
z SIP external networking
z 3rd party SIP client support
6.2. SIP external networking

SIP provides an easy way of extending your AlphaCom E Critical
Communication system to an external system. This can be done
directly if the external system supports SIP. The interfacing can
also go via a SIP gateway. There are a variety of SIP gateway
products in the market allowing AlphaCom E to interface to almost
any telephony protocol such as ISDN (BRI and PRI), CAS and
analogue.
There are two main external networking models:
External telephony networking

By using the SIP protocol, it allows the AlphaCom to become an
extension of the IP-telephone system or vice versa.
The external telephone networking allows users to get full
telephone support between AlphaCom and the external systems.
Functions such as direct dialing in, and number presentation is
supported.
Critical Communication in a mixed environment

This model provides a tighter integration between the AlphaCom E
system and the external system. Here the external system
becomes part of the Critical Communication system supporting
functions such as group call, public address and security
management.
Note! The SIP protocol is a global standard approved for use in all
countries. The SIP gateways used to interface to other
telephony interfaces are globally available for any national
standard and approval.
6.3. 3rd party SIP client support

AlphaCom E allows direct linking of 3rd party SIP clients including
PC clients, VoIP telephones, WiFi telephones, and ATA’s
(Analogue Telephone Adapters).
Connection of traditional analog and ISDN phones is possible by
using telephone adapters that allow connection to LAN/WAN.
For more information on SIP, see:
- Gonzalo Camarillo SIP Demystified, McGraw-Hill TELECOM
- Henning Schulzrinne, Colombia University,
http://www.cs.columbia.edu/sip/

6.4. SIP Configuration
6.4.1. Overview
See the A100K 10313 Network Design Guide - Deploy AlphaCom
E - Analyzing impact on IP infrastructure for network planning for
VoIP services.
The following steps are required for configuration of AlphaNet:
z Insert SIP license if SIP should be used
z Create all the exchanges in the AlphaNet
z Create the SIP virtual node(s)
z Assign the SIP virtual node to an exchange
z Create AlphaNet/SIP data routing
z Create AlphaNet/SIP audio routes
z Update the directory in each exchange
6.4.2. Insert AlphaNet license
z Log in to AlphaWeb as described in section 2.4.
z Install license key, see section 2.6.
6.4.3. Create all the exchanges in the AlphaNet
z See section 3.3 on how to create the network exchanges in
AlphaPro.
Note! In some cases it is not desired to program all the exchanges
in AlphaNet in the same AlphaPro database.
In this case you should add the exchange in the network, but
uncheck the tick-off for ‘AlphaNet Adm. Here’.
6.4.4. Create the SIP virtual node(s)
SIP nodes in AlphaCom E exchanges are made by creating nodes
of type SIP Node. The SIP nodes are actually virtual nodes running
inside the same AMC hardware.
External Network There are two types of SIP nodes:
z SIP registrar server for SIP phones.
AlphaCom Exchange z SIP trunk line node for SIP external systems and gateway.
SIP
Gateway A SIP registrar node is defined by setting its IP address equal to
the Eth0 or Eth1 IP address for the AlphaCom E exchange. In the
SIP filter (firewall) settings, SIP is by default enabled on Eth1. Only one
Trunkline SIP
node SIP registrar server node can be defined in one exchange.
SIP z The SIP registrar virtual node receives REGISTER messages
SIP from SIP clients and maintains a list of currently registered
Registrar
node clients.
SIP
A SIP trunk line node is defined by setting its IP address to the

Node 1 address of the SIP external system or gateway. In the example
below, the address 169.254.1.10 is used. Several SIP trunk line
nodes can be defined in one AlphaCom E exchange.
z A SIP-trunk line virtual node support only one SIP trunk.
Figure 44 SIP nodes in AlphaCom E
Note! Systems with only one or several SIP nodes in the same
AlphaCom E exchange can be defined. If both types of SIP
nodes are configured in the same AlphaCom E exchange, the
SIP registrar server node must be the one with the lowest
node number.
Create SIP registrar virtual node
z Press the rightmost [+] on the toolbar to add a SIP virtual node
z Confirm by OK
z Make sure SIP node is selected
z Press System
z Set IP-address equal the Ethernet port where REGISTRAR
messages shall be received
z Press OK
Create SIP trunk line virtual node

z Press the rightmost [+] on the toolbar to add a SIP virtual node
z Confirm by OK
z Make sure SIP node is selected
z Press System
z Set IP-address equal the IP address of the remote SIP system
z Press OK
6.4.5. Assign the SIP virtual node to an exchange
The SIP virtual nodes communicate with the AlphaCom node
through a logical serial link, which is configured similarly to an
external serial port, but operates only internally.
z Select the AlphaCom E exchange where the virtual node shall
be assigned
z Press Serial Ports
z Select ACDP link 5 and press Change
z Enter settings:
- Port Type: TCP/TP server
- Link Type: Stentofon Simple Link Layer-PC
- Port: 40000
z Confirm by OK
z Press Close to close the Serial Ports / Data links window.
6.4.6. Create AlphaNet and SIP data routing
Create SIP interface to external SIP system or gateway
z Select the AlphaCom E exchange where the SIP-trunk line
virtual node shall be assigned.
z Press Insert
z Select the SIP-trunk line virtual node to the external SIP system
z Select preferred codec for the external SIP system

1. Select Data on IP
2. Select node number for the SIP-trunk line virtual node for
both Data and Audio
3. Check Audio on IP
SIP interface to SIP clients/phone

The SIP interface to SIP clients/phones are set up when the SIP
client sends a REGISTER message to the AlphaCom E. To have
AlphaCom E to accept the registration, the directory must be
updated with information on the SIP client. See section 6.4.8.
Link remote AlphaCom E exchanges to the SIP virtual node(s)

z Select the remote AlphaCom E exchange
z Press Insert
z Select the SIP virtual node to link to
z Select preferred codec for the external SIP system
1. Select a Data ACDP link from the pull-down menu
2. Select node number for the AlphaCom E node where the
virtual node is located for both Data and Audio
3. Check Audio on IP if audio shall be on IP
6.4.7. Create AlphaNet audio routes

Create SIP audio channels to external SIP system or gateway
z Select the AlphaCom E exchange where the SIP virtual node is
assigned.
z Press Net Audio
z Press Insert
z Select SIP node and press Select
z Enter the parameters as shown
z Confirm by OK
Repeat the insert operation for the number of wanted SIP audio
channels.
Note! The physical numbers 605 to 635 are logical numbers inside
the AlphaCom E, reserved for VoIP AlphaNet and SIP.
z Press Close to close the AlphaNet Audio Connections window
z Press Close to close the Exchange Information window

6.4.8. Update the directory in each exchange
Create directory number for SIP phones and clients
z Press Insert
z Select Global Number for AlphaNet – 83 from the Feature pull-
down menu.
z Select the node number for the SIP node
z Enter the directory number for your SIP phone
z Enter a display text (SIP phone 1000)
z Select Local or Cluster Identical from the AlphaNet Visibility
pull-down menu. (Available only if the node is given a Cluster
Node Number. See section 5.2.7)
z Confirm by OK
To see the new directory number in the list, click on Dir No. on top
of the list to sort on directory numbers and browse down to the
directory number of the SIP phone.
z Press Close to close the Directory Numbers/Features window.
6.4.9. Create directory number for the SIP trunk

line
Create directory number for the SIP trunk
z Press Insert
z Select Global Number for AlphaNet – 83 from the Feature pull-
down menu
z Select the node number for the SIP node
z Enter the directory number for the SIP trunk
z Enter a display text
z Select Local or Cluster Identical from the AlphaNet Visibility
pull-down menu. (Available only if the node is given a Cluster
Node Number. See section 5.2.7)
z Confirm by OK
A SIP trunk may have multiple directory numbers. The following
type of numbers can be used:
z Area code/break out numbers
z Individual subscriber number
When area codes/break out codes is used, AlphaCom will set up a
SIP connection when the area code is dialed. Sub-sequent
numbers information is then sent as SIP INFO messages.
SIP digit collection

It is possible to configure AlphaCom to collect N more digits to be
sent in the SIP INVITE message to the remote system. The system
will then use directory number + N next digits as called party
number.
Note! Maximum number length for AlphaCom is 8 digits.

7. SYSTEM MONITORING
7.1. System logging
The AlphaCom E provides three types of log events. These are:
z Debugging log events
z System log events
z Call statistics events
Debug log events

The debugging log includes low level system events that
STENTOFON software engineers and support personnel use for
troubleshooting.
System log events

The system log provides technical events for monitoring the health
of the AlphaCom system. The system log includes the following
type of events:
z Board down
z Line error
z Device/card cage error
z AGA line error
z Software error
z Remote input on/off
z Customized event logging
In AlphaPro it is possible to configure the events that should be

included in the system log.
z Press System
z Select Logs and Errors
z Select the events you want to be reported
z Confirm by OK
It is also possible to configure customized events in the system log.

This is done in AlphaPro by using Event programming.
Call statistics log
The call statistics log provides an event for each call in AlphaCom
Example: E. The format of the call events are:
Jul 25 15:57:26 src@Oslo {MMM DD hh:mm:ss} {Node} AlphaLog: Stat Event: {Originating
AlphaLog: Stat Event: Received node\User} -> {Terminating node\User} for {call duration} {audio
Node105\S312(Bennie)-
>Node3\S2512(Ness, John O)for 2
codec, late arrived packets[‰], lost packets [‰], average packet
S (g722, late/K 0, lost/K 60, delay [ms]}
delay 230)
AlphaCom E can have many log destinations. This allows for
instance to output emergency events to a specific destination and
all information events to another.
For each log destination it is possible to set up the type of log
events (debugging log events, system log events, call statistics
events) with priority level to be logged. In addition it is possible to
Figure 45 AlphaCom E system logging

have a text filter to only output events containing a certain text
string like ‘ALARM’.
The type of log destinations supported by AlphaCom E is:
Syslog server z SNMP trap
Printer
z Syslog server
z E-mail
E-mail
SNMP server z Local file
Local z Printer
file
z Console
Figure 46 Log and monitoring destinations
AlphaWeb is used to configure and set up the log destinations.
When logged on to AlphaWeb:
z Select System Configuration -> Logging
z Enter the administrator username and password
z Press [Edit] for the destination you will configure

- Pres [Del] to delete the option
- Press [Add] to create an additional line of the same type (e.g.
two e-mail addresses)
z Fill in the dialogue box(es) according to destination type
z Select the lowest priority level for the different logs you want
sent to the destination
z Optional: Include a text filter to only output events containing a
certain text string like ‘ALARM’
z Save and Apply the changes
z Press the Generate test log messages button to test the log
transmission

7.1.1. Local log file and AlphaWeb
AlphaWeb provides access to the local log file on AlphaCom. The
following functions are provided via AlphaWeb:
z View Log
z Search Log
z Retrieve Log
View log:
z Select System Monitoring -> Logging
z Select log file to view
z Press Submit
Search log
When you view a log you can search the log by stepping through
the log, date search or text string search.
Retrieve log
When you view the log you can press the hyperlink for the log file
name to download the log to your PC.
7.1.2. System Clock and Event Time Stamps

To configure the system clock and event
time stamps:
z Select System Configuration -> Time
and Date
z Select Timezone
z Set Localtime or enter the IP address
to a Network Time Server
z Save and Apply the changes

7.2. System Information and Statistics
AlphaCom E provides access to important system status
information and statistics from:
z SNMP MIBs
z AlphaWeb
7.2.1. SNMP MIBs

SNMP definition:
Simple Network Management Protocol (SNMP) is a set of protocols for centralizing the management of IP
networks.
It is used for both collecting information from and configuring the full range of network devices, including
servers, printers, switches, hubs, routers, firewalls, wireless access points and individual workstations. A wide
variety of information can be collected, ranging from a server's CPU (central processing unit) usage level to its
chassis temperature.
An SNMP device structures its records in a set of MIBs (Managed Information Base), where the SNMP MIB II
includes information such as the nodes CPU status, memory status, active tasks etc.
AlphaCom E support SNMP traps (see chapter 7.1) and SNMP

MIB interface according to IETF standards. AlphaCom E supports
two MIBs. These are:
z SNMP MIB II
z SNMP AlphaCom MIB
The AlphaCom MIB includes information such as node status

information and VoIP statistics. For a complete definition of the
AlphaCom MIB see document STENTOFON AlphaCom MIB.
7.2.2. AlphaWeb
AlphaWeb provides access to system status information and
statistics in the System Monitoring menu. The following monitoring
data is available:
z General node information
- Node states (according to X.731)
- HW configuration
- SW configuration
- HW identity (MAC address)
z AlphaNet status
- List of AlphaNet links
- Status per link
- Network delay for VoIP AlphaNet links
z SIP status
- List of SIP trunks with destination address
- Number of licenses pr SIP trunk
- List of SIP users with destination address
- Status pr user
z VoIP audio statistics
- List of VoIP links
- Connections
- Packet loss
- Network delay
- Other VoIP statistics

8. UPGRADE AND BACKUP
It is necessary to make a backup of the client data before
upgrading the software. This is performed by selecting GetAll from
AlphaPro and store the backup on the PC.
The backup can not be stored and retrieved from the AMC-IP’s
FLASH memory if the NVRAM or SW are upgraded to a newer
version. AMC-IP will perform an automatic cold start and load
default numbers etc.
Backup from AlphaWeb or station (7820) is only possible if the
client data are to be loaded back to the same NVRAM and SW
versions.
8.1. Software upgrade

AlphaCom has two main software packages.
z AMC (AlphaCom Module Controller) System Package
z AlphaWeb package
AMC System upgrade

To upgrade the AMC system package:
z Select System Upgrade -> System Upgrade
z Upload the AMC system package to AlphaCom
z Select the AMC system package from the repository
z Press Install Selected
Note! AlphaCom E will do an MD5 check to verify that the software

package is valid. The MD5 digital signature is used to hinder
possible virus infections.
AlphaWeb upgrade
To upgrade the AMC system package:
z Select System Upgrade -> AlphaWeb
z Upload the AlphaWeb package to AlphaCom
z Select the AlphaWeb package from the repository
z Press Install Selected
8.2. Configuration backup and restore
AlphaWeb provides an easy way to backup and restore the running
configuration in the AlphaCom E.
Backup running configuration

z Select System Maintenance -> Config Backup
z Press Action -> Backup
z Optionally press link backup.bin to download backup file to your
PC
Restore configuration from backup

z Select System Maintenance -> Config Backup
z If wanted backup file is not present in AlphaCom (see Backup
File Info), upload the backup file by pressing Upload
z Press Action -> Restore

9. IP CONFIGURATION
9.1. Overview
An IP address (Internet Protocol address) is a unique number that
devices use in order to identify and communicate with each other
Example on a network utilizing the Internet Protocol standard. An IP address
consists of 32 bits. They are commonly expressed as a dotted
IP-address: 10.1.5.48 quad, four octets (8 bits) separated by periods.
Subnet Mask: 255.255.255.0 IP addresses are separated into two parts:
The Subnet Mask shows that the z The network address
device with the address 10.1.5.48 - identifies a whole network or subnet
belongs to the subnet 10.1.5.0 and
z The host address
has the node number 48.
- identifies a particular machine's connection or interface to that
If the mask is changed to network
255.255.0.0, the device with the
address 10.1.5.48 will belong to the This division is used to control how traffic is routed in and among
subnet 10.1.0.0 and has host number IP networks. It is the Subnet Mask that decides which part of the
5.48. IP-address is the Subnet number and which part is the Host
number.
9.2. IP configuration
9.2.1. IP Interfaces
To connect the AlphaCom E to your IP network, you need to enter
the IP settings for the Ethernet ports and IP route entries according
to network. You should obtain IP addresses and IP routes from
your IT network administrator.
Set IP address for Ethernet port 0 and/or 1

z Log in to AlphaWeb as explained in section 2.4
z Select System Configuration -> Interfaces
z Enter IP address
z Enter subnet mask
z Save and Apply changes

9.2.2. Configure IP Routing
The IP Routing table of the AlphaCom must be configured if there
is a need to communicate with a device outside its own subnet. A
“device” could be another AlphaCom, a PC (AlphaPro, AlphaWeb,
SysLog), SIP gateway, Ethernet to Serial device etc. If the
AlphaCom and the device are belonging to the same subnet, there
is no need to specify any routing information.
Route types
Route type ‘Host’ is used to set up a route to a single device
outside the subnet of the AlphaCom.
Route type ‘Net’ is used to set up a route to another network.
Route type ‘Default’ is used to set up a general route to any device
outside the subnet of the AlphaCom.
z Select System Configuration -> Routes
z Select type of IP route (default IP route, specific IP route,
specific host route)
z For default IP route, enter only gateway (IP address) and
Ethernet port (Eth0/1)
z For network route, enter destination IP address, network mask,
gateway and Ethernet port
z For host route, enter IP address, gateway and Ethernet port
z Save and Apply changes
z You can now connect AlphaCom E to your IP network

9.2.3. Internal firewall
AlphaCom E has an internal firewall allowing the network
administrator to open and close IP services that should be able to
access the AlphaCom E from the different networks. As default the
AlphaCom E come with the most restricted firewall settings.
z Select System Configuration -> Filters
z Select the protocols that should be allowed for each Ethernet
port
z If you want other protocols to be allowed like a STENTOFON

data, you can add a new protocol to the filter table:
1. Enter protocol name
2. Select protocol type (TCP or UDP)
3. Enter port number
z Save and apply changes

10. APPENDIX TECHNICAL DATA
10.1. Specifications
Exchange Specifications
Conditions ACM E7 AMC E20 AMC E26
Rack mount 427x133x380 mm 483x265x365 mm 483x841x365 mm
Dimensions
(W x H x D) Floor cabinet - - 483x841x513 mm
w. distribution field - - 483x841x593 mm
Rack mount 7.0 kg 17.0 kg 39.0 kg
Weight Floor cabinet - - 46.0 kg
w. distribution field - - 53.5 kg
Wall, shelf or Floor cabinet or
Mounting 19” rack
19” rack 19” rack
24 VAC +/- 10% or 90 - 270 VAC or
Input voltage 90 - 270 VAC
20 - 32 VDC 20 - 60 VDC
450 W
Power consumption Fully equipped 260 W max. 580 W max.
(80 subscribers)
O O
Temperature Environment -5 to +55 C - Recommended +20 C
Humidity range Non condensing 10% to 90% RH
Feature cards Slot positions 6 18 24
Traditional intercom Extensions, max. 36 80 (102 physically) 138
Entertainment On APC board 2 6 6
channels Per AGA board 6 16 16
Remote control 6, 12 conn. on
Per ASLT board 6 6
outputs back plane
Remote control inputs On APC board 2 6 6
COM0, 9-pin D-sub RS232
Serial port
COM1, RJ45 RS232/422/485
Ethernet 2 x RJ45 10/100 Mbps
SIP trunks 30 channels
VoIP AlphaNet 30 channels
Traffic capacity
Digital trunks 32 channels
Analogue trunks 6 channels
IP v4/v6 - TCP - UDP - Telnet - FTP - NTP - HTTP1.1 -
IP protocols Syslog - SNMP v2c - SIP - RTP - RTCP -VoIP AlphaNet -
STENTOFON data
High-Resolution 1-Bit Audio - High-Fidelity 40 Hz-18.5 kHz -
Audio technology Wideband 7 kHz (G.722) - Narrowband 3.4 (G.711) - Adaptive
Jitter Buffers - Adaptive Time Synchronization
Emission EN 61000-6-3 and EN61000-6-4
EMC
Immunity EN 61000-6-1 and EN 61000-6-2
CE CE
CE EN 60950 EN 60950
Safety / Approval
EN 60950 DNV, Report no. DNV, Report no.
97-1341 97-1341

10.2. Physical numbers
Each subscriber point in an AlphaCom exchange has a physical
number. The number is determined by the board position and the
type of module (master/slave).
Physical Number Table

AlphaCom modules E7 E20 E26
1-6
Single or master 1 - 36 1 - 138
143 - 138
139 - 144
1st slave 139 - 174 139 - 276
187 - 276
277 - 282
2nd slave 277 - 313 277 - 414
325 - 414
415 - 421
3rd slave 415 - 451 415 - 552
510 - 552
AE1 timeslot L7-32 553 - 604 553 - 604 553 - 604
VoIP 605 - 635 605 - 635 605 - 635
The physical numbers 553 to 604 are reserved for timeslots L7 to

L32 when AE1 boards are used.
Backplane Timeslot Rlation

AlphaCom E Card Physical AE1
exchange position number timeslot
127 - 132 L1 - L6
22
579 - 604 L7 - L32
E20 / E26
133 - 138 L1 - L6
23
553 - 578 L7 - L32
19 - 24 L1 - L6
4
579 - 604 L7 - L32
E7
25 - 30 L1 - L6
5
553 - 578 L7 - L32
VoIP channels will use the physical numbers 605 - 635.

10.3. ASLT and AGA board positions
FAN 1 LED FAN 2 FAN 3

POWER POWER POWER
SUPPLY 1 SUPPLY 2 SUPPLY 3
GND
wrist strap
POWER
OUT
26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 7 6 5 4 3 2 1
AMC
AGA
APC
AGA ASLT
AGA possible (cut upper plastic on back-wiring connector)
ASVP possible
Figure 47 Board positions and physical numbers in AlphaCom E26

0V
+ 5V
+15V
+24V
NC
FUSES
26 25 24 23 22 21 20 19 18 17 16 15 14 13 12 11 10 9 8 1
AGA
AMC
APC
AGA ASLT
AGA possible
ASVP possible MAINS
POWER OUT INTERNAL

DC POWER
Ethernet 0 Ethernet 1 Serial Port 1
AMC 7 USB Serial Port 0
485 422
24V AC In
6 31 36
_
_ +
+
ASLT, ATLB,
5 24V DC
AGA, ASVP
24V DC
25 30 Out In
N5
4 19 24 RCI 1 N1
RCO 7 - 12
N2
N3
N4
13 18
3 RCI 2
Prog. 6 Prog. 5
7 12
2 P6 P5
1 5 6 Program level
1 C D C D
1
RCO 1 - 6

10.4. Switches and jumpers
10.4.1. AMC-IP
The AMC-IP board has two 8-bank DIP switches and four jumpers
set to default position at delivery.
Note! Do NOT change the default settings unless you are absolutely
sure of the consequences.
Watchdog ON
1 Disabled
2 1 8
3 Enabled S200 - Ethernet settings
1 - Port 1 ON = AutoSense speed/duplex
RS422 Termination 2 - Port 0 ON = AutoSense speed/duplex
1 2 3 3 - Port 1, Speed ON = 100 Mbps OFF = 10 Mbps
4 - Port 0, Speed ON = 100 Mbps OFF = 10 Mbps
5 - Port 1, Duplex ON = full OFF = half
6 - Port 0, Duplex ON = full OFF = half
Not terminated
7 - Ethernet LED configuration, bit 0
Terminated 8 - Ethernet LED configuration, bit 1
Expansion Bus Clock S601

NO
3 16 MHz 1 - ON = AlphaPro on S0 and Linux Console on S1
2 1 2 - ON = Self test
1 33 Mhz
3 - Reserved
4 - Reserved
MBI Master 5 - PCI Clock select ON = 33 MHz OFF = 66MHz
3 Slave 6 - PCI Arbiter ON = disabled OFF = enabled
2 8 7 - PCI Host ON = disabled OFF = enabled
SW controlled
1 8 - Serial port 1 ON = RS422 OFF = RS232
Figure 50 AMC-IP board with switches and jumpers.

S200 settings
The switch S200 determines the Ethernet port speed, the duplex
mode and the link status LED mode.
Speed - Duplex
S200-1/2 S200-3/4 S200-5/6 Speed Duplex*
OFF OFF OFF 10 Mbps Half
OFF OFF ON 10 Mbps Full
Link LED
OFF ON OFF 100 Mbps Half
Eth 1
Dual LED OFF ON ON 100 Mbps Full
ON OFF OFF Auto Half
Link LED ON OFF ON 10 Mbps Auto
~
Eth 0
Dual LED ON ON OFF 100 Mbps Auto
AMC IP board ON ON ON Auto Auto
Figure 51 Ethernet 0/1 status LEDs
* Full = Open duplex (telephone) - Half = Voice controlled duplex
Auto = Automatically sensed
Link status for Ethernet port 0 and 1

S200 Link LED Dual LED
7 8 Off Green Off Green Red Amber
OFF OFF !0 Mbps 100 Mbps Link down Half Duplex Error Full Duplex
OFF ON Link down Link up No activity Rx activity Tx activity Tx+Rx act.
Link up, Full Duplex, Link up in
ON OFF 10 Mbps 100 Mbps Link down
Activity* Collisions* full Duplex
Link up, Full Duplex, Link up in
ON ON 10 Mbps 100 Mbps Link down
MII isolation* Collisions* full Duplex
* Blink rate 100 ms

Zenitel Norway AS
info@zenitel.biz
www.zenitel.biz
Page 54 AlphaCom E – System Management and Operation A100K 10318
A100K 10318 v.1.0 v1.0
12. Sep. 2006

AlphaCom E - System Management and Operation

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AlphaCom E - System Management and Operation

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Technical Manual

A100K 10318 v1.0 Date: 12. SEP. 2006

Zenitel Norway AS, September 2006

Page 2 AlphaCom E – System Management and Operation A100K 10318 v1.0

A100K 10318 v1.0 AlphaCom E – System Management and Operation Page 3

Page 4 AlphaCom E – System Management and Operation A100K 10318 v1.0

Software and system upgrade

Interface to 3rd party management tools

A100K 10318 v1.0 AlphaCom E – System Management and Operation Page 5

ALLEGIANT Video System 4

C ode Out Alarm Status B attery Low Power

z Restricted management access

Figure 3 Internal Firewall

1.2. Document build-up

Page 6 AlphaCom E – System Management and Operation A100K 10318 v1.0

2.1. Sketch a network overview

SIP ISDN iPBX

LAN Oslo LAN Horten LAN USA

Figure 4 Network Overview

A100K 10318 v1.0 AlphaCom E – System Management and Operation Page 7

13 18 RCI 2 program distribution. Additional programs can also be

Page 8 AlphaCom E – System Management and Operation A100K 10318 v1.0

2.2.3. Installation of AlphaCom E26 cabinet

programs may be added using AGA boards, 16 programs per

1 Eth1 APWR runs on 90-270 VAC.

The exchange provides room for 3 power supplies, but is delivered

A100K 10318 v1.0 AlphaCom E – System Management and Operation Page 9

BOARDS BOARD POSITION

In an E7 exchange, the power must be switched off prior to

Figure 11 Board hot-plug

2.2.5. AMC-IP, AlphaCom Module Controller Board

Page 10 AlphaCom E – System Management and Operation A100K 10318 v1.0

Cold start button

Figure 13 LED indicators on the AMC-IP

2.2.6. APC, Program and Clock Board

Figure 15 APC board, connection and

A100K 10318 v1.0 AlphaCom E – System Management and Operation Page 11

Page 12 AlphaCom E – System Management and Operation A100K 10318 v1.0

Figure 21 Telephone connection to ATLB in

A100K 10318 v1.0 AlphaCom E – System Management and Operation Page 13

MASTER SLAVE 1 SLAVE 2 SLAVE 3

Page 14 AlphaCom E – System Management and Operation A100K 10318 v1.0

2.2.11. AE1 board

AE1 AE1 AE1 AE1

A100K 10318 v1.0 AlphaCom E – System Management and Operation Page 15

COLD START - AMC

2.4. Connect to AlphaWeb

z Connect the PC Ethernet port to the LAN port (Eth0) on the

Figure 31 Connect the PC to Eth0

Default user name: alpha

Figure 32 AlphaWeb Login window

Page 16 AlphaCom E – System Management and Operation A100K 10318 v1.0

2.4.1. Save and apply changes

2.5. Change default user name and password

2.6. Install license key

Figure 35 License key

A100K 10318 v1.0 AlphaCom E – System Management and Operation Page 17

2.8. Modify factory default settings

Page 18 AlphaCom E – System Management and Operation A100K 10318 v1.0

Station Number Table

2.8.3. Class of Service (CoS)

A100K 10318 v1.0 AlphaCom E – System Management and Operation Page 19

Standard Messages (Voice/Display) Absence Messages (Voice/Display)