Ezekiel Mbori Okeyo

PERSONAL DETAILS

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Date of Birth: 4 March, 1978
Languages : English, Kiswahili.
Mobile : +254 722 952 138
E-Mail : ezekielokeyo@yahoo.com / ezekielokeyo@gmail.com.
Nairobi - Kenya

ACADEMIC CREDENTIALS

 Graduate Diploma Management Information Systems ICT Kenya School of Monetary Studies

 Diploma Management Information Systems ICT Kenya School of Monetary Studies

 Higher Diploma Management Information Systems ICT Kenya School of Monetary Studies
PROFESSIONAL TRAINING & EXPERTISE

EXPERTISE TOOLS, RESOURCES & APPLICATIONS DEPLOYED

Database Security and Administration
Network Security and Administration
System Analyst/ Programmer
IS Hardware & Software Service Engineer
MIS Project Management
Oracle XE 10g, Ms_ SQL, VB, Access, B_ Delphi,
Ms_Windows(all platforms), Unix, Oracle, Macintosh O/S, Mobile Cloud Computing
Ms_VB.NET, Access, FoxPro, C++,C#, Java, DHTML, Perl
Intel H/W Platforms (Computers, Laser Printers, Scanners, Cameras, Faxes & MFP
PhotoCopiers.) , B2B Systems Integrator
Enterprise Systems Deploymeny Management~ Projects

 Microsoft Certified Solutions Developer I Microsoft Certified Solutions Architect I Microsoft VB.NET, ASP.NET
 Financial and Quantitative Methods
 Cost Accounting
 Management Accounting
TRAININGS/ SEMINARS ATTENDED
 Attended training/ seminars on:

- Selling Skills -Performance Strategies & Team Building -Activating Service Oriented Attitude
-ISO 9001 Awareness -ICTS Project Management - Leadership through Quality
- EDMS ~Xerox - Digital Network Products - Colour Science Digital Laser Equipments
- Advanced Selling Skills -Digital Marketing - Large Production Equipment Service & Sales( Printers)

CURRENT DESIGNATION: SOLUTION CONSULTANT COPYCAT GROUP_ 2ND June,2017

Responsible for leveraging pre sales skills and commercial entrepreneurship direct or together with Copycat Partners on decision makers level to
ensure excellent translation of needs and objectives of end customers, in order to marry them to the services or products offered in the Copycat
Solutions Portfolio.
Primary responsibility is to ensure a best-in-class experience to all stakeholders optimizing enterprise installations, configurations, troubleshooting and
support of Managed Document Solutions ( Access Control, Output Management, Scan Workflow Management, Document Management & Archival)
Solutions
PROFESSIONAL SKILLS & RESPONSIBILITIES

 Business Development  Product Marketing  Sales Management 

 Technical Support Management & KPI & Management  B2B Pre Sales 
A professional with over10 years of experience in Managing Teams, Service & Support, Pre Sales Operations, Product Management, across leading
organisations like Samsung Electronics East Africa, Xerox (Rank Xerox Kenya), C a n o n & Kyocera (MFI Office Solutions) . Skilled in interfacing with Strategic inter
functional & key stakeholders for envisioning R& D, implementing policies, Product Design & GTM Strategy to enhance operations, revenues and Market
Share. Exposure to African Markets in initiating, developing strategic plans to ensure effective development of new business opportunities.

Handled:
Partner Service and Sales teams with size in excess of 40
Industry Expertise : Office Automation, ERP BI, SI, Telecom Services & IT-Hardware

Scope of Excellence Encompasses:

Business Development - Leads/BO Management -Distribution/Channel Management
- Sales Management - Technical Support Management - Enterprise Sales
- Product Marketing - Team Management - Product Pricing & Inventory Management

RESPONSIBILITES

SALES
■Working across countries in East and Africa, supporting business strategy with extensive
experience on Office Automation products maintaining business growth details, highlighting hardware, , SW Solutions, Supplies
/Consumables & Services Revenue.
 ■Partner Alliance & Relationship Management with key responsibilities involving business planning/ budget reviewing, performance
evaluation of all Associates, etc.
 ■Experience functioning as a specialist on product planning, development, pricing and launch activities.
 ■Forecasting Targets against Product Market size (Q1,Q2,Q3)
 ■Lead generation, Identification, Qualification & Close/Win Management
 ■Prepare Product Unit Performance reports for critical Management, R& D, Sales & Marketing Decision Making
 ■Gather, prioritize, and communicate business, customer, and technical requirements proposals
 ■Assist in the effective and efficient operation of activities related to export, import and import purchasing, warehousing & logistics
of A3 Printers & Consumables & High Frequency Serviceable Items (HFSI)
 ■Assist in developing, communicating and implementing new A3 Printers & Consumables SCM Standard Operating Procedures
(SOP’s);
 ■B2B business partner product competency development function with (Enterprise Business Team – EBT) expectations are developing
& growing A3 printer sales in the region in liaison with the other EBT team members.
 ■Prepare periodic A3 Printers & Consumables performance reports (bi-monthly, monthly, quarterly etc);

TECHNICAL
 ■Manage the generation and preservation of Company Intellectual Property, including archiving/storage of designs, documentation of know-how,
preparation of patent applications and general maintenance of the company’s TECHNICAL RESOURCE IP portfolio.
 ■Maintain a clear view at all times of the R&D and Technical Support past and forecast technical and financial performance (both deliverables and
spend)
 ■Foster a climate and culture where technical issues are addressed effectively and speedily, as part of everyone’s normal function.
 ■Improve the effectiveness of the Company’s internal systems; increasing efficiency and reducing administrative overhead~Developing cost efficient
service operations systems, estimating costs, (AVR)-Average Time to Respond, MTTR~Mean Time to Repair.
 ■Managing KPI’s that measure specific areas of performance such as Mean Time to Repair (MTTR), First-Time Fix Rates, customer
satisfaction indices & Service & Support Resources inventory management
 ■Report regularly on key aspects of the business, in accordance with routine and ad-hoc reporting requirements
 ■Provide relevant technical information to Operations staff to enable proper operation and maintenance of Field Technical Equipment
 ■Proactively gather customer feedback and apply it to the product strategy
 ■Build consensus on product decisions while always representing the voice of the customer
 ■Influence the design process with a strong focus on a phenomenal user experience
 ■Work with engineering to resolve product questions, make trade-offs, and plan iterations
 ■Work with sales and marketing to enable them and our customers to succeed with our products
 ■Working with external partners to deliver solution sales, Variable Data Printing Solutions
 ■Products Integration-Experience in planning, designing, implementing, maintaining, and or supporting workflow automation routines, application
components, printer management databases, printer management tools and processes.
 ■Xerox Products refurbishing, service, installation and configuration management in a cost effective algorithm. Wide Format, Plotters, Multifunction
equipments, Fiery color series equipments.
 ■Multi Vendor products Integration, Analysis, Design, Development & Implementation,
 ■Canon Products refurbishing, service, installation and configuration management in a time, cost and quality algorithm, LLC.
 PERSONAL QUALITIES

 ■Experience in planning, designing, implementing, maintaining, and or supporting workflow automation routines, application
components, printer management databases, printer management tools and process improvements.
 ■Data-driven yet conceptual individual with an ability to quickly understand and clearly communicate information about new and
rapidly evolving markets and technologies
 ■Situational fluency and an ability to switch gears effortlessly and fluidly while maintaining focus and forward momentum
 ■Self-motivated and intellectual
 ■Achieved better product penetration by appointing Distributors in un-represented Markets.
 ■Instrumental in turnaround the weaker markets and appointed new distributors.
Jun’2017 – Current ’2017 Solution Consultant (OA-IT Solution Pre Sales) - COPYCAT GROUP KENYA
Feb’2014 – Nov’2016 Product Manager (EBT / B2B Pre Sales) – SAMSUNG ELECTRONICS EAST AFRICA

 ■Successfully launched the new A3 Product Line up division (SAMSUNG ELECTRONICS EAST AFRICA)
 ■Effectively managed the overall management of the division involving sales, customer service, product planning, and commercial
functions.
 ■Spearheaded the complete responsibility of sales & marketing operations involving strategy planning, plan implementation and
brand promotion across Tanzania for acquiring new business.
 ■Successfully introduced new channels for executing sales & marketing programmes.
 ■Implemented sales systems & processes in line with trade promotions - profitability, product promotions, account operational
profitability, cost control and sales budgets.
 ■Recruited Manpower in stipulated time across the region
 ■Handled a team of more than 40 sales people and appointed 150 distributors across the region

 ■Successfully exceeded the set sales targets on 1 Year 2014 Q1,Q2,Q3,Q4_Samsung_2014

Jan’2014 - Strategic Projects Manager

 ■Developed and implemented effective marketing strategies to appoint new distributors, development & retention.
 ■Monitored market research, consumer intelligence and competitive activities, to support development of marketing strategies by
providing accurate and relevant information.
 ■Looked after appropriate product positioning, pricing, indirect sales and channel training.

Feb’ 2013 – Nov’ 2013 MFI Office Senior Technical Solutions Consultant

 ■Design implement and Manage Solution Roll Out

 ■Ensured high sales of 3 Party, In-house, SI, VAR, ISV in designated territories.
 ■Territory Management.
 ■Solution licensing Management
 ■Pricing Management
 ■Identified new business opportunities and expanded the existing business to generate higher revenue.

June’2011 – Feb’2013 MFI Office Solutions Project Manager

 ■Handled the scope of sale of h products like Copiers, Fax & Printers, and Document Management Solutions.
 ■Territory Management-Products Integration
 ■Analysis, Design, Development & Implementation
 ■Research and understand customers’ business needs.
 ■Demonstrate, validate software fit and handle pre-sale discovery.
 ■Strong analytical and conceptual skills to present proposed solutions to customers.
 ■Review, understand and qualify customer’s business processes.
 ■Develop compelling value proposition to identified needs.
 ■Offer presales support to sales team members for products and solutions.
 ■Extend support to executive management to cultivate new offerings.
 ■Respond to customers’ technical questions.
 ■Attend conferences and trade shows and generate sales leads.
 ■Handle sales requests on time.
 ■Design, configure and support Enterprise Print solutions.
 ■Confer with global development team on design and solutions.
 ■Collect market and customer requirements on ongoing customer visits.
 Jan’2009 – March’2011 X & R Technologies Ltd. (Managed Document Solutions Engineer)

 ■Handled the scope of sale of Managed Document Solutions, Printers, Computers & peripherals
 ■Territory Management
 ■Serve as point person for problem resolution and disaster recovery related to the document management system (DMS).
 ■Create and maintain an architecture for maximum service availability in support of a 24x7 law firm.
 ■Install and configure new DMS components as necessary.
 ■Evaluate, test, and direct client-side and server-side software upgrades.
 ■Provide technical support, consulting, and problem-solving to lawyers and staff.
 ■Document operational and trouble-shooting procedures; establish systems and procedures for technical support personnel to
enhance user support.
 ■Direct user training initiatives.
 ■Monitor system performance to ensure availability and functionality of DMS.
 ■Perform periodic system maintenance.
 ■Ensure that proper procedures are in place for backups and disaster recovery; test disaster recovery procedures and put auditing
processes in place.
 ■Understand SQL Server and be able to construct ad-hoc queries against the DMS as needed.
 ■Produce reports from the DMS database.

July’2004 – Dec’2008 Rank Xerox Kenya ( Service Engineer)

 ■Experience in large global business environments & in high availability / mission critical delivery environments
 ■ Product refurbishing, servicing, installation, configuration management of; Wide Format, Plotters,
Multifunction equipment’s, Fiery colour series equipment’s.
 ■Analysis, Design, Development & Implementation,
 ■Broad technical knowledge, Support and Maintenance of Networked Laser printer and printer technology specifically PCL5,PCL6.
 ■Xerox Products refurbishing, service, installation and configuration management in a time, cost and quality algorithm.
 ■Xerox (Copy, Print, Fax)Information Systems Support Engineer
 ■Preparation of proposals and plans that sale ideas, capture opportunities and articulate strategic thinking
 ■Training and support to junior Engineers, creating technical documents (e.g. HOW TO, Processes, Self Help etc.).
 ■Preparing schedules and manuals that orchestrate the implementation with leadership qualities, integrity, attention to detail,
timeline sensitive, goal oriented motivator.

Other Achievement Highlights:

 ■SAMSUNG ELECTRONICS: No.1 Business Unit Growth 98% _2014-15. SAMSUNG
 ■No.1 Pre Sales person in 2012 in MFI (Managed Document Solutions) with 140% achievement of plan MFI
 ■Achieved a 7.6 million sales for the year 2013 MFI
 ■Instrumental in winning a 1 million dollars tender in Government IEBC Kenya MFI
 ■Won the Tender from Pricewaterhousecoopers Print Solution integrated with IPOWER Financial ERP 2007 XEROX
 ■Implemented a new strategy to win a tender from Deloite Touche Print Solution with charge back policy
 ■Won a trip to DUBAI for demonstrating exceptional performance (Colour) at KICC OA_IT Symposium. XEROX
 ■No.1 in the country for 3 successive quarters in Systems Integration, Project Management, Solution Design and Roll out. XEROX
 ■Presentation , Selling at Executive level of client organization
 ■Technical Support level 3 Account Plans and long term sales funnel development
 ■Equipment Spare parts & Consumable forecast to proactivley ensure maximised Uptime & increased AMPV Target accelerate revenue growth
 ■87 % accuracy systems architecting, developing parts inventory estimations (for High Frequency Replacable Items {HFSI}), achieving a highly
optimised system availability &reporting by @Executive Level KPI Metric, @Field Service KPI, @Technical Assistant KPI,
@Parts/Logistics KPI Metric.
REFEREES

Nandakishore Nair
Samsung Electronics East Africa
Regional Director
East & Central Africa,
Office Phone:+254-20 3752371
Cell Phone:+254738410470
Internet Phone: 070-0000-4054
Email: n.nair@samsung.com

Robert Ngeru
Samsung Electronics East Africa
Vice President & Managing Director
East and Central Africa.
Office Phone: +254-20-429-4003
Cell Phone: +254-727-446686
Internet Phone: 070-0000-4003
Email: robert.ng@samsung.com

Philip Kikuvi
Price Waterhousecoopers
East & Central Africa
ICT Director
P. O. Box 30429
Tel + 254 (020) 2855000
Fax: +254 (020) 544241 Nairobi,
Kenya

Albert. V. Kigada,
Printing solutions Manager(PD - OAIT Assistant)– Key accounts,
East & Central Africa,
SAMSUNG ELECTRONICS CO. LTD,
West End Building, Waiyaki way, 3rd Floor,
P.O.Box 27577 - 00506, Nairobi, Kenya.
Office: +254 20 4294015
Mobile: +254722309524