It is my belief that I should be refunded the additional ticket cost and be compensated in

some way for the inconvenience and stress caused by these delays.

I anticipate your swift response and a satisfactory outcome

Dear Sir,

I caught the 07.22 from Bath to Swindon on the morning of 25th February which usually gets
me to Swindon by 07.56 to catch the 08.07 to London. However, on this day there were
severe delays which meant that the Bath train did not reach Swindon until 08.22, meaning I
missed my booked train to London.

I am writing to complain about the severely delayed train service from Bath to London on
25th February.

Consequently, my delayed arrival in London meant I was late for an important meeting and I
looked very unprofessional. Unfortunately, my company lost business to a rival as a result of
this.

Yours faithfully,

V. Angry
The guard on the London train made me buy another ticket as mine wasn’t valid on the later
train, which I feel was unnecessary given that it was the train company’s fault that I was
made late. I think this policy is unfair to customers who are reliant on connecting trains to get
them to work on time.