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MARUTI SUZUKI INDIA LIMITED

Issue Deptt. QA/SC Prepared Verified Approved


Vendor Quality System Assessment Report - Tier II
Date of Issue
Copy to Supplier name
Supplier Audit Date
Supplier Attendant Name
SC 1

Audit Person
Cluster Name Hanon Systems India Pvt Ltd

(Audit Score)
Vendor (Tier 1) person
Achieved Score: 46
×100 = 41
Total Score: 112
Total
Part Number:
Subject: Vendor System Assessment
Part Name:
Observation:-

0 1 2

1 4/ 8 0 4 0
1.Production
preparation 2.Regulation for initial
2 3/ 6 0 3 0
16. Process Audit production control

3 5 / 10 0 5 0 100
15. Adequate testing facility 3.Changing management
4 3/ 4 0 1 1

5 4/ 6 0 2 1
14.Critical parts Management 50 4.Standards
6 3/ 6 0 3 0 management

7 2/ 2 0 0 1

8 8 / 12 0 4 2
13.Handling Management 0 5.Education and training
9 7 / 10 0 3 2

10 7 / 10 0 3 2
12.Products
11 0/ 8 0 0 0 management
6.Quality audit and process verification

12 0 / 10 0 0 0

13 0/ 4 0 0 0
11.Implementation 7.Supplier control
of standards
14 0/ 6 0 0 0
Total
10.Equipment/ 8.Handling abnormality
15 0/ 6 0 0 0
Achieved Inspection in quality
9.5S management
equipment's
16 0/ 4 0 0 0 management
Total
(MSI 46 / 112 0 28 9
L)
Pre decided negative Improvement Submission
Last Audit Rating First time
marking (if any) Date 

F003-3 QA/MT Ver. 5


MARUTI VENDOR QUALITY SYS
VENDOR ATTENDEES :
Supplier 0
0
Name

Part Name 0

Category Audit Area Concerning regulation

Do you define the procedure for Product development


Regarding implementation 1 including the following ? -scope of parts, responsibility
1 rule of production preparation
of each department, control contents / items?

Regarding management /
1. Do you implement follow-up to control the schedule and
implementation by production
Production 1 progress of production preparation items? Incl top
2 preparation plan / report
preparation / management
(master plan)
New Product
Developmen
t
Do you consider following items and implement
corrective and preventive action to the processes and
Defect prevention on the
standards before regular production?
stage of process design by 1
3 -Troubles in the past; -Defect items expected;
using FMEA/Matrix diagram
-Defect items unable to capture at customer;
-Defect items difficult to repair;

Product/process evaluation at
Do you prevent defects by quality improving activities of
the quality evaluation meeting 1
4 cross-function team to evaluate quality performance?
in each trial

Regulation for
initial production control
Do you define following items related to initial production
control by standards ?
1
-controlled parts; -controlled items; -inspection method;
1 -initial production control period;
-a person who announce start/end of initial production
control; -finish condition;

2. Regulation for
Regulation initial production control
for
initial How do you define items required special control during
production 2 initial production control? Do you set stricter inspection
control methods than the ordinary inspection?

Do you control process capability and defect rate during


Implementation of initial 1
2 initial production control?
production control

Definition and implementation 1


Do you define unexpected change (unusual) and planned
1 of changing management change clearly?
MARUTI VENDOR QUALITY SYS
VENDOR ATTENDEES :
Supplier 0
0
Name

Part Name 0

Category Audit Area Concerning regulation

Do you define procedure(rules applied from sharing


2 information to result confirmation) at change
occurrence?
3.
Changing 3
Do you record product quality check results to ensure
management traceability? Incl retroactive checks

1 Do you define and control initial part clearly?

Definition and control method


2 for initial part Do you control initial parts separately and make quality
2 records about them?(both internal and outsourced
process are included)

Procedure to make process Do you make and review process control standards,
1 control standards(QA process 1 Inspection specifications, Operation instructions for all
charts) products which is shipped to SMC / MSIL / Tier 1 ?

4.
Standards
management Procedure to control
standards
Do you have consistency to keep process control
1 standard, inspection specification, operation inspection
2 ・Process control standards
and parameter chart?
・Inspection specifications
・Operation instructions

Do you clarify the department in charge of promoting


1
quality education, implement education based on annual
plan?
Are records of education kept?
1 Education/ training procedure

5.
Education
and training Do you define and implement the skill evaluation of
2
operator to determine whether operator can work without
surveillance?(e.g. acceptable revel/evaluation
frequency/evaluation method)
MARUTI VENDOR QUALITY SYS
VENDOR ATTENDEES :
Supplier 0
0
Name

5.
Part Name
Education 0
and training

Category Audit Area Concerning regulation

Education for
Do you periodically monitor the skill of certificated
managers/Inspectors/ 1
2 operators and follow up to improve their skill?
Special operators

Do you conduct quality audit to identify issues and


Activity to keep/improve 1
1 properly improve them?
production quality

6.
Quality audit 1
Do you confirm consistency between actual operation
and process and standard?
verification
2 Content of process review

2
Do you confirm if countermeasures are taken properly to
prevent reoccurring of quality failure?

7.
Evaluation method for new Do you define criteria to certificate new suppliers and
Supplier 1 1
suppliers implement them?
control

1
Do you define clearly what is abnormal situation and
make operators know the definition?

Do you clarify and standardize the handling rules/routes


Handling when abnormal 2 for customer claims, in process failure and supplier
1 situation occurs failure?

Do you have criteria to estimate the scope of suspected


3
lot for abnormal situation? When abnormal situation
8. occurs, do you trace suspected lot based upon the
Handling criteria?
abnormality
in quality
Do you prevent recurrence of issues by analyzing cause
1 of occurring defect based on process investigation result
such as 5-why analysis?
MARUTI VENDOR QUALITY SYS
VENDOR ATTENDEES :
Supplier 0
0
Name

8.
Handling
Part Name
abnormality
0
in quality

Category Audit Area Concerning regulation

Prevention of recurrence
2
Do you reflect corrective action to improvement of
・Customer claims process control and review of standards?
2
・In process failure
・Suppliers failure
After corrective action are taken, do you conduct on-site
3 check up and evaluate the effectiveness? And horizontal
deployment.

Do you keep store material, work-in-process, finished


1
products, inventory and container at appropriate storage
prevented from dust, rust, scratch, deformation and
rainwater?

Do you control material, work-in-process and finished


2 product by designated location, volume and standard
using visual control?
1 Location of production site

9. Do you implement inspection or critical operation under


5S 3 the properly controlled environment luminance
management
/temperature/humidity/vibration/noise/work table, etc.)?

1
Do you keep condition of production equipment's, jigs
and tools properly?
Production equipment's
2 management

2
Do you keep condition of inspection equipment's
properly to ensure accuracy?

Do you conduct daily/regularly check of production


1 equipment's, dies and jigs? Are records of maintenance
kept?

Maintenance of equipment's ,
1 jigs and tools

Do you confirm regularly the function of Pokayoke,


2 automated stop and alarm? Are records of maintenance
10. kept?
Equipment/I
nspection
equipment's
MARUTI VENDOR QUALITY SYS
VENDOR ATTENDEES :
Supplier 0
0
Name

Maintenance of equipment's ,
1 jigs and tools
Part Name 0

10.
Equipment/I
Category
nspection Audit Area Concerning regulation
equipment's
management Do you standardize frequency of polishing and
3 replacement for consumable tools(blade/electrode/rub
stone, etc.)?

1
Do you calibrate regularly inspection equipment's and
put the expire date on them?
Maintenance of inspection
2 equipment's

Do you control deterioration (expire date) of boundary


2 samples for objective judgments such as appearance
inspection?

Do you use easy expression (visualizer, onomatopoeia


1 ,etc.) for operation instructions? So that operator can
easily understand process and critical points.

Do you keep operation instructions on the accessible


2
place and post important quality points and critical
operation points on the place where operators can see it
11. easily?
Implementati
Implementation of standards
on of 1
standards Do you regularly monitored that each operator operates
3
according to the operation instructions?

Is it possible to judge OK/NG specifically by each check


4 sheet (of daily equipment check, quality control report,
etc.) you use?

Do you keep first-in first-out of finished products and


1 work-in-process (material, reserve parts) by using
identification tag or lot indication?

1 management of parts flow


Do you control follows production history by product lot
2 numbers?
-production date; -production volume; -shipping date
12.
Products
management 3 Do you control identification of similar parts separately?
MARUTI VENDOR QUALITY SYS
VENDOR ATTENDEES :
Supplier 0
0
Name

Part Name 0
12.
Products
management
Category Audit Area Concerning regulation

1
Do you control identification of non-confirming parts and
parts on hold. Do you store them separately?

Non-confirming parts
2 management
Regarding repaired non-conforming parts and parts on
2 hold to re-use, do you define responsibility to
implement? Are repair record kept? 

Do you make arrangements with customers about the


1
packing style & transportation system to prevent damage
during handling of finished products & perform
13. accordingly.
Handling 1 Bins/ Trolley Management
Management
2
Do you have system to maintain Bins /Trolleys in Good
Condition.

1
Do you have Special checks/Inspection for Maru A
parameters of Maru A part are available .
14.
Critical parts 1 Maru A Parts Management 2
Do you have Identification of Maru A Process/Operator
Management on Shop Floor.

3
Do you keep the repair history when repairing & using
Maru A items

1
Does the supplier has all inspection instruments required
as per drawing requirements
15. Does the supplier has all Testing Equipment's/Rigs
Adequate 1 Testing Facility
2
required as per drawing requirements
testing
facility
3
Does the Supplier has trained manpower to operate
these inspection and testing instruments

1 Conduct process audit as per process control standard

16. Process 1 As per PCS


Audit

2 Closure of all the observations

Achieved Score
Maximum Score
Audit Rating
TY SYSTEM AUDIT CUM FOLLOW UP REPORT
Date:
Auditors:

Requirements Judgment Remarks

Procedure for regular production plan , Procedure for Product


development including scope of parts, responsibility of each 1
department, control contents / items as per APQP guidelines,

- Development Time plan (Master and Micro level)


- Review frequency and evidence
- Reason of delay and action 1
- Evidence of review by Top management.
-Production plan monitoring after SOP

- FMEA Procedure
- FMEA / QA matrix. 1
- Past defect history and Potential defect included in FMEA.

- List of Quality issues / defect faced In-house and Customer end


during trials. 1
- Their complete analysis in the form of PDCA.

Initial Supply Control Procedure including


- Initial Supply Control period (3month for new parts)
- person responsible to announce start/end of initial supply control
1
- Control items & inspection method (check method) and criteria for
selection of control item
- Criteria for termination of initial supply control period

Stricter Control during Initial Supply Control period:


- Increase sample size or frequency
- Frequent Process Capability Study (Cpk > 1.33)
- Fast removal of problems / analysis
1
- Change in Inspection Method
- Verification of Standards, operation standards, facility etc.
(Process audit)
- Stricter visual inspection (100% inspection/ 200% inspection)

Evidence of Process capability study / defect rate (rejection % or


ppm) monitoring and action if not meeting the target as decided for
1
product and critical parameters as mentioned in Spec. Meeting or
Critical parameters decided by supplier

Procedure / WI for expected change (4M : Operator, machine &


jig/die, material and method change) and unexpected changes (Tool
breakage, power failure, machine breakdown, inspection equipment 1
failure etc.).
TY SYSTEM AUDIT CUM FOLLOW UP REPORT
Date:
Auditors:

Requirements Judgment Remarks

Rules to be defined from sharing information to the concerned


person / Deptt up to the result confirmation of product produced 1
before and after the change.

Recording of product quality check with product details like Lot no,
1
quantity and marking on products etc.
- Definition of initial part.
- Control method/ system in procedure. 1
- Identification tag
- Inspection & test record of initial parts / lots (All developments lot
including pilot lot).
1
- Inspection / test reports of sub vendor's required in case part
produced by sub vendor.

- Process control std, control Plan, Inspection standard and


operation Instruction of all parts.
1
- Review system and records of updated std against a change.
- Retention period of documents and records

Coherence between all documents like PCS / Control plan,


2
inspection standard, operation standard and MIS -P.

Training procedure / WI including person responsible for Training


related to Quality (QS, Process Audit, Inspection, Using inspection &
testing instruments / Equipments etc.), Training need identification
and effectiveness check system.
- Training Calendar for all Operators, Supervisor and Managers
1
- Training systems and record for New Joinee (Staff / operator)
- Training Plan v/s Actual records
- Effectiveness check records

WI for Skill evaluation criteria level wise, evaluation frequency and


1
method.
TY SYSTEM AUDIT CUM FOLLOW UP REPORT
Date:
Auditors:

Requirements Judgment Remarks

Cross checking of operator's skill periodically against a decided


parameter and by simulating defect. 2
Evidence of retraining plan and effectiveness check.

Plan and evidence of conducting Internal Quality system Audit.


Action taken for improvement against the Quality Issues observed 1
during audit.

Evidence of process audit based on work instructions / PCS and


actual working. 1
Process with poor workability

Evidence of Countermeasure effectiveness check at shop floor


1
during process audit.

New Supplier selection procedure indicating supplier audit check


sheet & min qualifying criteria especially for quality. 2
Evidence of audit done and supplier list

Definition of abnormal situation and Operator's awareness about the


1
abnormal situations.

Procedure for customer complaint handling, in-process failures


1
(defect/rejection/rework) and supplier failures

Procedure for handling suspected parts at the time of abnormal


situation including criteria for estimating suspected parts (quantity 1
produced before abnormal situation)

5 Why Analysis/Root Cause Analysis to be done for the defects


2
Criteria for raising A-3 sheet/DAR for internal and supplier issue
TY SYSTEM AUDIT CUM FOLLOW UP REPORT
Date:
Auditors:

Requirements Judgment Remarks

Standardization (Review of standards) of countermeasures as


1
decided in Defect Analysis Sheet

Onsite check up of countermeasure at regular interval


2
Evidences of horizontal Deployment of countermeasures

Storage of RM, BOP, WIP, FG and bins/trolleys to prevent from dust,


1
rust, scratch, deformation and rainwater (Shop floor audit)

Storage of RM, BOP, WIP & FG parts at designated location with tag
for visual control
- Unwanted Material Control at work place(Red Tag area) 1
There is exist possibility of mix-up of FG/WIP/Rework part
-Temporary storage
Inspection or critical operation under properly controlled
environment:
- temperature
- humidity
2
- noise
- Proper layout/ arrangements on work and inspection table
- lux level etc.

Physical condition of production equipment's, jigs and tools


Evidence of daily/ regular check 1
Storage arrangements with identification

Physical condition of inspection equipment's properly to maintain


accuracy
2
Evidence of daily/ regular check (Validation report)
Proper storage arrangements

Daily and preventive maintenance of production equipment's, dies


and jigs
1
Machine/ tool history card and PM check sheet
Spare parts list with minimum quantity required

Regular check of Pokayoke and their record


1
List of Poka Yoke
TY SYSTEM AUDIT CUM FOLLOW UP REPORT
Date:
Auditors:

Requirements Judgment Remarks

Frequency of polishing and replacement for consumable tools and


2
change records

Calibration record of inspection Equipment's


Calibration status on inspection Equipment's (Calibration date & due 2
date)

Expiry date on limit samples (for objective judgments such as


1
appearance inspection)

Visual confirmation of work done (glowing of green/yellow/red light


indicating completion or incompletion of work)

Work Instructions to be made in Local Language

Display of WI's, Quality Check points & instructions related to critical


operations at easy accessible location (so that operator can read
and take out them easily for reference)

Periodic records of operator observance audit to check operator


working as per various standard such as WI, PCS, Daily check etc.

Judgment criteria should be mentioned on each check sheet (e.g..-


Upper/ Lower tolerance, check method and criteria )

Incoming Material / WIP / Finish Goods to be maintained with


Identification Tags and storage location at each stage.

Production Date/ Lot/ Qty/ dispatch date to be recorded for


traceability purpose.

Similar parts control by different color bin / tags/packing material


TY SYSTEM AUDIT CUM FOLLOW UP REPORT
Date:
Auditors:

Requirements Judgment Remarks

Separate area/ red bin for storing NC part with tag


Reason marking on NC part

- Rework procedure/WI
- Responsibility for Rework and area/table for rework
- Inspection record of rework material
- Traceability (Lot detail) of Reworked Material

Packing standard and transportation mode

WI to maintain Bins/Trolleys ( WIP & FG) in good condition


Cleaning and repairing area and check points of good bin/trolleys

Special check points for Maru A parts in Inspection standards (in-


process & final) as per inspection standard/drawing
Identification of Maru A processes by displaying Maru A symbol on
work stations, operator and machine/line
Check same system for critical items

Record of Rework/Repair history of Maru A parts

Inspection instruments list.

Testing Equipment's list and arrangements.

Lab person and inspectors training records and experience.

Plan and actual evidence of Process audit . NC list.

Closure evidence of observations.

112

0 73
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Auditors:

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Follow Up
MARUTI VENDOR QUALITY SY

Supplier
0
Name

Part Name

Category Audit Area

Management information
3

Organisation Structure 1
1.1

1.2

1.3
2 Quality Systems
1.4

Scale of 1.5
Organisation
2

3 Net Sales (Rs Lacs) 1

4 Net Profit ( Rs Lacs) 1

5 MSME Category

7 Industrial Climate 6

9
10

11

Capability 4

to invest
Investment Capability for
for future 1
Future Expansion 5
expansion
6

Types of Raw Material


1
being used.

2 Make of Machine
Adequate
Manufactu 3 Life of Machine
ring
capability
4 Machine condition

Availability of Auxiliary
5
Equipments
TI VENDOR QUALITY SYSTEM AUDIT CUM FOLLOW
Vendor Attendees

Concerning regulation

Background & Qualification

Is there a succession plan for the owners?

Are Quality & Productivity targets available &


Monitored by mgmt?

Is there any system by which management monitors


customer rating?

Does the vendor have organisation Chart. Are


following clear in the chart:
1.Reporting levels are clear
2.Role clarity at each level
3.Adequate quality organisation structure
4.Persons are available as per chart, no shortage of
staff
5. Is responsibility for check on check available at all
levels
People profile 1. No of contract employee
2. No of permanent employee
What is the Qualification Criteria of Operators
selection?
Does The Unit have any ISO/ TS certification?.

Certificate (ISO or TS)

If yes, name of ceritification body

Date of issue

Expiry Date

Does the unit review the effectiveness of Quality


system ?.

2013-14
2014-15
2015-16

2013-14
2014-15
2015-16

Any labour issue in last 5 years

Union exists ?

Does company provide Tea/Snacks to all employees

How are general working conditions (Condition of


toilet, Hot, humid , Noise level etc)

By what date, payments to employees is done

Is any training given to employee before putting into


the job?
How is Salary & PF for contract employees is
managed (Directly or Thru contractor)

How often overtime is done & what is overtime rate?

Is there a suggestion scheme in the company ?


Are there additional benefits to employees ?
( Canteen, Transport, Medical etc)

Does company provide uniform to its employees?

Investment detail (In last 2 years)

Future growth /Investment plan

What is the D/E ratio ?


Cash Generation (PAT+Dep-Loan)?
ROCE?

What are the other businesses of the promoter?

Have supplier taken any benefit from govt on MSME


category?

Have Tier-1 supplier financed tooling, equipment,


testing facilities at Tier-2?

Payment terms with customers

Payment terms with Suppliers

Price updation frequency by major customer


UDIT CUM FOLLOW UP REPORT (Tier -2)

Requirements Answer

Yes

Yes

MRM, Target & objectives


Yes
display

Customer rating monitoring


Yes
by Top management.

Yes

Yes
Yes
Yes

Yes

No

Contract : 70
Permanent : 56

Yes
Yes
PORT (Tier -2)
7/28/2016

Remarks Follow Up

01/ six months

Monthly CSR from Customer

ITI
No registered

Tea/snacks twice in shift of


10 hrs
Annual medical check up

Other group companies


Vendor Performance Score Card
Assessment Month Jul-18

Vendor Name Progressive Stampings Pvt. Ltd. Vendor Code Location

1 MSIL Line Defects 2. Hanon Line Defect 3. Rejecion PPM at Hanon


13~14 14~15 15~16 13~14 14~15 15~16 13~14 14~15 15~16
Monthly Avrg -0.01 Monthly Avrg -6% Monthly Avrg 0.333

Total Total

Monthly Avrg
Target

NA

13~14

14~15

15~16
1

13~14

14~15

15~16
Row 12 Row 13 Total Monthly Avrg

Remarks :- Remarks :- Quality Imp. By (%) Remarks :-

Delivery Imp. By (%)

4. Tier-2 Vendor - Internal Rejection (PPM) 5. No of Line Stoppages at Hanon


13~14 14~15 15~16 13~14 14~15 15~16
Monthly Avrg 0.287 Nos 80% 0.547

Monthly Avrg Nos


14~15

15~16
13~14

15~16
13~14

14~15

a b c
Monthly Avrg Nos

Remarks :- Remarks :-
Activity Details Status
Does supplier has parts with progressive tooling parts? Does supplier has press facility for same? Yes
Which Make of the machines are used? ISGEC, Yangli, Press master
Does the suppliers check Press parallellsim (Bottom and Top Plate) and Press Alignment? Yes
T Slot / cushion hole condition? Good
Does the Cushion pin checking (Length, height, bending check and standardisation) is done Yes
Stroke length (chal) and shut height (slight) adjustment: Is same or available tool wise? Available Tool wise
Press
Machines & Does Supplier has standard clamping? Yes
Related Safety: 2 button press operation is there or safety mechanism? Pls specify? All presses with 2 Button
Infrastruture
Does supplier uses standard parallel blocks Yes
Does shut height indicator available? Most of the pressess
Does the moving parts of Press is covered? Yes
Does the Supplier has decoiling facility in case of coil blanking/progressive tools parts. Yes

Does the Supplier has lifter facility for tool loading and unloading. Fork Lift Avaiilable
COPY TO : MARUTI VENDOR ASSESSMENT (TIER II) - COUNTERMEASURE REP
RECEIVING DATE PLANNED

VENDOR NAME 0
PLANNING

PLANNING

PLANNING
CLUSTER NAME Hanon Systems India Pvt Ltd

TOTAL 0

AUDIT DATE December 30, 1899


RECEIVING DATE
VERIFICATION

VERIFICATION

VERIFICATION
AUDIT PART NAME 0

AUDIT PART NO. 0


TOTAL 0

DEADLINE FOR DEADLINE FOR SUBMISSION OF


AUDIT POINT
SUBMISSION OF PLAN ACTUAL RESULT

SUB ITEM
ITEM NO. DESIRED IMPROVEMENT POINTS DETAIL OF IMPROVEMENT PLAN IN-CHARGE DATE
NO.

F003-4 QA/MT Ver. 4


SUB ITEM
ITEM NO. DESIRED IMPROVEMENT POINTS DETAIL OF IMPROVEMENT PLAN IN-CHARGE DATE
NO.

F003-4 QA/MT Ver. 4


TI VENDOR ASSESSMENT (TIER II) - COUNTERMEASURE REPORT
CHECKED APPROVED

RESULT OF VERIFICATION

F003-4 QA/MT Ver. 4


RESULT OF VERIFICATION

F003-4 QA/MT Ver. 4


Good Points Weak points

Positive Management Retroactive inspection during 4M chang


Good ventilation in shop floor Criteria for declaring suspected parts p
Moulding and secondary operation at same place Skill evaluation criteria
In-house Manufacturing of Facility for moulds CAPA format does not ask for identifica
Good procedures and implemenation why- why analysis for occurrence & def
RM storage, FIFO in RM store
Adequate testing facility
ve inspection during 4M changes
or declaring suspected parts produced during abnomral situations
uation criteria
mat does not ask for identification & validation of potential defects,
y analysis for occurrence & defects, standardization & horizontal deployment

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