Iso 21001

ISO 21001
presentation and overview

of the standard www.knowledgeinnovation.eu
Anthony F. Camilleri
Introduction to ISO
2 www.knowledgeinnovation.eu www.knowledgeinnovation.eu
Introduction to ISO
a global platform
for creating
consensus
a global platform
for creating
consensus
ISO 21001 is a
MANAGEMENT SYSTEM STANDARD FOR
EDUCATIONAL ORGANIZATIONS
www.knowledgeinnovation.eu
Management Systems
What the organization does to manage its processes, or
activities in order that its products or services meet the
organization’s objectives, such as
– satisfying the learners’ requirements
– balancing requirements from other stakeholders
– complying to regulations, or
– meeting educational objectives
Management Systems
• Large organizations, or ones with complicated processes, could not
function well without management systems.
• In the fields of education, multiple national and regional standards,
have regulated parts of these management systems
• Educational organizations around the world have been applying ISO
9001 to their quality management.
• ISO 21001 make a comprehensive set of these successful
practices available for all educational organizations www.knowledgeinnovation.eu
Management System Standards
• All ISO Management Systems use a harmonised High-
Level Structure in line with the ISO Directives
• Examples of Management System Standards
– ISO 9001: Quality Management
– ISO 14001: Environmental Management
High-Level Structure
1. Scope 6. Planning
2. Normative References 7. Support
3. Terms and Definitions 8. Operation
4. Context of the Organization 9. Performance Evaluation
5. Leadership 10.Improvement
Why Implement 21001
• better alignment of objectives and activities • increased credibility of the organization;
with policy; • a means that enables educational
• enhanced social responsibility by providing organizations to demonstrate their
inclusive and equitable quality education for commitment to effective quality management
all; practices;
• more personalized learning and effective • a culture for organizational improvement;
response to all learners and particularly to • harmonization of regional, national, open
learners with special education needs and and proprietary standards within an
distance learners; international framework;
• consistent processes and evaluation tools to • widened participation of interested parties;
demonstrate and increase effectiveness and • stimulation of excellence and innovation.
efficiency;
Why Implement 21001 – European HE
According to ESG:
“The (QA) policy translates into practice through a variety of
internal quality assurance processes that allow participation
across the institution. How the policy is implemented,
monitored and revised is the institution’s decision.”
ISO 21001 provides a comprehensive standard on how to do so.

ISO 21001: Principles
• Focus on • Process Responsibility
learners and Approach • Accessibility &
other • Improvement Equity
beneficiaries • Evidence-Based • Ethical Conduct
• Visionary Decisions • Data Security &
Leadership • Relationship- Protection
• Engagement of Management
People • Social
Processes
• Both ISO 21001 concerns how an organization goes
about its work.
• Processes affect final products or services.
• ISO 9001 gives the requirements for what the
organization must do to meet learners' and other
beneficiaries' requirements.
Processes
Key Difference recognition of role of
educational organizations’
social responsibility
focus on: satisfaction

customer of
learners and other beneficiaries
satisfaction (government, labour market,
parents & guardians)
ISO 9001 ISO 21001

ISO 21001 Requirements
Context of the Organization
- Understanding the needs and expectations of of all
interested parties
- Determining the scope of the management system
- (creating) a management system
Leadership
- Responsibilities of Top Management
- Management focus on Learner and Other Beneficiary-
Satisfaction
- Delegation of Authority
- Developing and Communicating an Organization’s Policy
Planning
- Actions to address risks and opportunities
- Setting objectives and planning how to achieve them
- Planning of changes
Support – Resources
- Ensuring adequate resources for subsistence
learners to learn, staff to teach and other - Environment (psychosocial, physical
beneficiaries to benefit factors)
- Human resources in terms of all persons - Monitoring & Measuring resources
involved in the organization’s product - Learning resources
and service provision
- Facilities for: teaching, self-learning,
conducting research, implementing
knowledge, rest & recreation,
Support
- Competences of all human - Two-way communication
resources (consultation)
- Awareness of the EOMS - Documented Information
- Communication
- In terms of one-way
communication (notification)
Operation
• Programme design & • Delivery of prorammes
development • Summative assessment
• Curriculum design & • Recognition of assessed learning
development • Protection & Transparency of
• Assessment design & Learners’ Data
development • Property belonging to interested
• Preparing for service provision parties
• Admission of learners
Performance Evaluation
• Satisfaction
– Monitoring Satisfaction
– Handling complaints
– Analysis & Evaluation
• Internal Audit
• Management Review
Improvement
• Non-Conformity &
Corrective Actions
• Continual Improvement
Certification and registration
• Certification is known in some countries as registration.
• It means that an independent, external body has issued a
statement that the fulfilment of specified requirements
(e.g. specified in a standard such as ISO 21001) has
been demonstrated.
• ISO does not carry out certification and does not issue or
approve certificates,
Accreditation
• Accreditation involves recognition of the certification body.
• It means the formal approval by a specialized body - an accreditation body - that a
certification body is competent to carry out ISO 21001 certification
• Accreditation bodies must meet the requirements of ISO/IEC 17011, to ensure they
operate against the same rules and principles, and to facilitate cross-border
recognition
• Certificates issued by accredited certification bodies - and known as accredited
certificates - may be perceived on the market as having increased credibility.
• ISO does not carry out or approve accreditations.
Certification not a requirement
• Certification is not a requirement of ISO 21001
• The organization can implement and benefit from an ISO 21001 system
• The organization can implement them for the internal benefits without spending
money on a certification programme.
“All documents containing requirements for products, processes, services,

persons, systems and bodies shall be written in accordance with the “neutrality
principle”, such that conformity can be assessed by a manufacturer or supplier
(first party), a user or purchaser (second party), or an independent body (third
party).”
Directives Part 2, clause 33.
Certification is a business decision
• Certification is a decision to be taken for business
reasons:
• if it is a contractual, regulatory, or market requirement,
• If it meets learner and other beneficiary preferences
• it is part of a risk management programme, or
• if it will motivate staff by setting a clear goal.
ISO develops standards and guides to encourage good practice in accreditation and certification. See https://www.iso.org/certification.html
ISO does not certify

• ISO does not carry out ISO 21001certification.
• ISO does not issue certificates.
• ISO does not accredit, approve or control the certification
bodies.
• ISO develops standards and guides to encourage good
practice in accreditation and certification. (See
https://www.iso.org/certificagtion.html)
ISO 21001 is currently in draft, and is
expected to be published in early 2018
For more information please

contact us
Get the standard:
Anthony F. Camilleri (anthony@knowledgeinnovation.eu) https://www.iso.org/standard/
Presentation available from: http://www.slideshare.net/anthonycamilleri/ 66266.html

Iso 21001

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Iso 21001

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Formats disponibles

ISO 21001

presentation and overview

ISO 21001 provides a comprehensive standard on how to do so.

focus on: satisfaction

ISO 9001 ISO 21001

“All documents containing requirements for products, processes, services,

ISO does not certify

For more information please

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