SSC UOG Internship UOG

ONE STOP SOLUTION (SSC)
Acknowledgement
I would like to express my deepest appreciation to all those who provided me the
possibility to complete this report. A special gratitude I give to Director of SSC,
Mr. Muhammad Yaqoob, whose contribution in stimulating suggestions and
encouragement, helped me to coordinate in my Internship especially in writing
this report. Furthermore I would also like to acknowledge with much appreciation
the crucial role of the staff of Student Services Center, who gave the permission
to use all required equipment and the necessary material to complete the task. I
have to appreciate the guidance given by other supervisor, Ms Shama Tehseen
Aman thanks to their comment and advices.
Jahanzaib Siddique 13024854-126Commerce& Accountancy

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Executive Summary
Internship eport is the part of the course of B.Com(HONS) and it’s necessary for
the completion of my degree. The basic purpose of this internship is to implement
theoretica knowledge in real life situation. Six week Internship is performed at
Student ervices center, University of Gujrat. One stop oluon is the sub departmnt
of the SSC which deals with all kind student issues.Student Services Center s
dealing with ID rd issues, University Advancement Fiancial aids, Co curicular
activities, Alumi nd career counseling of the studens.
Durin my inteshipt One Stop Solution, the mai task was to deal front lin studnts
by handling their issues and queries. ese applications consist o issance of ID
cards, Feeefud, Letter Issuance, Latop issues, late fee issues lae fee installment
issues and ifferent issues regarding vice chancellors office teasure office,
account fice a within the other dpartments of the rganization These issues are
recorded in coputer and after cording and issing a serial an ticket number these
are placd ito separate fils. While forwaring a file, a list f the students along with
their artment, roll umber and conact number is prepred and a letter is also
prepredor relevant athority along ith a dispatch numb. The letter and list is
attahed with the applictions of th students and forwardd to relevant office or
deartment After a spcific tim period these applications are received back at the
oe sop solutionand the ext phase of communiting, distribution, and handling is
stated. Instad of all tese activities different evnts are also arranged by student
ervies cener incding different workshops, eminars, prize distribution
ceremony,latop dstributon ceremony and differentnational events. The proposal
is prepada one stop and all the student internstaff organizes these events.
Another askof the inern student is to represent univrsity at national level by
participaing indifeent educational expos
Internshp provied me a platformere I can practically implement m theoretical
knowlege in ral life situation. Different kinds of courses and ters including Businss
ethics communication, proposals, customer satisfaction etc. were brought in ral li

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Chapter 1
INTRODUCTION & OVERVIEW
1.1 Itroduction:
Internsip report is compulsory for the Completion of my degree in Bachelors of
Busines Administration (Marketing). This report is the part of 3 credit hour subject
o Internship and its necessary to perform a six week internship in any organizatin
to implement and match classroom knowledge by implementing it practically i the
organization. Internship report is based on Student Services Center of University
of Gujrat, Which provide consultancy, Career opportunitiesFinancial Aids and
solutions to the problems of students and teachers.
1.1.1 Scope:Internship is performed at one stop solution, and the scope

of the study is limited o this department only. This report includes all the
segments of Student Services cnter that are performing their duties for student’s
welfare and consultancy. Thse departments include One Stop Solution, career

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counseling, Co-curricular activities, Alumni, university advancement and financial

aid office. Due to time limittions and feasibility it was beyond the scope to
perform the stuffy in eachdepartment of Student Services Center.
1.1. Aim of the study:

The basic urpose of internship was to complete the final report of Internship
which is required by this course.
1.1.3 Objectives of the study:

This study is providing me practical knowledge of my theoretical knowledge I
have gain from BBA Program at the University of Gujrat, Faculty of Management
sciences. It will help me to develop a proper understanding of customer need and
satisfaction.
The objectives are:
 To comply with Student services center’s procedures
 To create a link between the theoretical and practical procedures by
implementing in an organization and getting practical knowledge.
 To understand different terms, concepts and theories that has been learn
during my BBA period at the University of Gujrat.
 To analyze and satisfy the customer needs and satisfaction of the
students as well as at one stop solution and as a whole for student
services center.
 To present my internship work, observation, suggestions and
improvement points to the Student services center and to increase my
existing knowledge.
 To identify, analyze and understand the Customer minds and perception
towards student services center.
1.2 Overview of the Organization:

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University of Gujrat is considered as one of the fastest growing institutions for

higher studies and learning. It was established in 2004 and since University of
Gujrat (UOG) has never stopped growing – in numbers of students, numbers of
courses and research, numbers of campuses, numbers of programs, number of
buildings and number of student societies.
The university provides a fantastic learning experience to its students. It offers
different master and graduate level programs in 37 different disciplines. The
University has also established a Law college, Institute of Hotel and Restaurant
Management, School of Art Design and Architecture and a Medical College on its
premises.
To communicate with the students a separate department Student services
Center (SSC) is actively participating to satisfy need of the students. SSC
provide all types of information to the students, It’s the basic office that deals with
the majoras wellastheminor issues of the students. Many new students don’t
know aboutdifferentofficesandin hiswaytudentServicescentre provideaneffective
mannertocommunicatewithitsstudents.Variou sectionsoftheoffice includeFinancial
Aidoffice, careerdevelopment,universityAdvancement & Alumni Relations,
information,Guidance andstudentounseling.
1.2.1 Brief History:

Handling alarg numbe ofstudent inHafiz Hayat Campus was a challenging job for
the StudentServicesCenter.TheUOGStudentCommunitysomprisedof roughly
13,000 undergraduatesand 5,000graduatestudents.
Provisioofstudentservices to such alargepopulationwasachallenging job for the
managementoftheuniversity.Earlierhestudentswere provided services by
variousdeparmentsatexist independentlywithout any matrixstructure. Beside this,
thephysical presenceofthedepartments wasalsospreadover the campus, makingit
moredifficultforthetudentstogettimelyservices,includingmany
studentswhoarrivefromdistant citiesin the region.

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ThestudentservicescanbroadlybecategorizedatUOGasexaminations,
advancement, inancialaids,general student services,treasury, career services
and studentcounseling.The hallenge at hand wasto minimize the services
delivery timeand to adoptamechanism that is moreefficient, cost effective and
has the ability o handlehugenflux of student queries.
To competewith thischallengetheStudentServices Centre (SSC) was
establishedthat rovides alltypes ofstudentfacilitationservices under the one roof.
The office s invoved inhe stdents’ ersnal and areer deveopment. Varius
sectinsothe offic inlude Finncial Aid ofice, carer devlopment, niverity Advacement
& Almni Relatios, inforation, Guidace and stuent counseling.
1.2.2 Nature of the Business:

Thenatureofthiorganizatioi consultancyanguidance. Along with consultancy it also
provideservicesregardingUniversityadvancementandfinancialaidtothestudentsof
theUniversity.
1.2.3 BusinessVolume,rewardshonors& success Stories:

More than 300 student daily visit Student servicescenterincludingOneStop
Solutionco-curricularactivities,student counselingandfinancialaidoffices.SSC has
a broa scop icludng al knds f tudent isues.
1.2.4 Servces:
The man funtion of the SC iso provide frendly envirment hile prviding serices to
the students. It eals with
Orientaton to Frehmen
Issunce of Studet Identiy ards
Handling queries
Issuance of letters

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Student Counseling
Scholarships
Feeconcession
StudentLoancheme
Co-curricular activities
PM laptop Scheme
Orientationto freshmen:
SSC providesadmissionfacilitation services to the new comers. Admission
facilitation desks ar arranged inSS andinll overth ampuses. Admissionacilitators
are existingstudents andare selected by all department of theniversity. These
students firstly attend a workshop and training inwhichall kind of information
regarding admission is provided tohem.Thenext step is toorganize an orientation
for new comers.Issuancef tudent and bok, Universiy’s stationery, and basic
guidane kit reponsity of SSC.
2. Issuance of Identity Cards:

The Uniersity’s dentity card isidentifiation ofthe tuden. It hlps to show
distinctivness in the campus. also helps while dealig with seurity issues of the
campus. Identity cards are issu to sens, ID cards.
3. Handling queries:
Student Services Cnter deals with all kind of ueries eiherthese are relevant to this
offic or beong to othr offics. All ind of pplications are submited here and aftr a
prcess tese applictins are forarded to rlevant offices.
4. Issuance of letter:
Student Srvices enter is also responsile o isse follwing leters to the studets:
 Bonfire letter

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 Character certificate
 English Proficieny letter
5. Student Counseling:
Student Services Center is alo proviing caree facilities t the stuents which create
awareness among the students bu also to Alumni.
6. Scholarships:
Student Services Center help to internal as well as external scholarships to the
students. Diferent kind of merit and Nee base scholarships are provided so that
a student can be otivateand contiue his study ithout any hurdles.
7.Fee coession:
Fee concession facility is also provided by Student Services Center. This facility
is provided to needy Sensationalism is type ofeditorial bias in mass media in which
events and tpics nes piecesare verhyped as to emoyee’s children. Along with tudents
there is also a 50 percent concession in fee for teachers if they continue their
study along with teaching.
8.Student Loan scheme

Different banks offer student loans, and StudentServices Center provides all kind
of information and forms to chieve this facility. Banks require some documents
for grantig los and it’ the duty of SS to help regarding this matter. National Bank
of Pakistan and Meezaank ae proviing interst fre loans tothe stdents.
9. Co-curricular activities
More than 40 universities are oerating in University of Gujrat, and each society
has different purposes but the ain objective of the societies is to polish the skills
of the students. All these socieies are managed by Student Services Center.

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10. PM laptop Scheme

PM’s Laptop scheme is also anaged by SSC. A direct link is created with HEC
and Laptops are distributed ot only in main campus but also in other campuses of
University of Gujrat.
1.2.5 PESTLE Analysis:PESTLE analysis indicates about Political,
Economic, Social, Technological, Lgal and Environmental factors that affect our
Organization. These factors directl affect our business. Detail description about
all these factors is given below:
1.2.5.1 Political nalysis:
 Sometimes governmet creates the some risks that the University may fail
to deliver according t the policies of that particular government.
 Changes in the skill required for a teacher/ tutor
 Changes in curricuum with short span of time
 Requirement of sf-managing
 Requirement of elf-financing
1.2.5.2 Economic Anlysis:
 Government funding deciions mainly affect University due to which

Scholarship sector is affeced.
 Sometimes a local indutry can also affect fund raising plans of thniversity
 Universi have to bear Cost of providing different resources for Staff –
tachin & support
 Uiverity have to bear Cost of providing different resources for Basics –
boks paper
 Unvrsity has to provide Technology solutions like laptops, up-to-
dateCoputer labs etc.
1.2.5.3 Social Analyss:

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Local population is chnging and University is hiring more students.
Demographic changescan mainly affect the roles of teachers and need

onature of teachers for itance University needs Teachers need with Urdu
as a second language
 ifferent Campuses are started in Gujat and other main cities of Pakistan.
University is unable attract new stafand new qualified Teachers
Social networking is increased and all the information is send to

thstudents through difrent blogs available at University’s main web site
and official pages and acounts ofFace-book , twitter and Instagram
hanges in requirement o needed qualificationsis also increased
University have to create utual Integration with local community
University have to accoodate and Integrate with students with

specialneeds
 Univesity is suffering from thrisk of vacating University as staff is movig

towards moreup to date institutions.
 University hae to provide Information that is accessible to staff anywhe in
the world thrugh Internet. For this Purpose Special email accounts ae
generated by SS
1.2.5.4 Tehnological Analysis
 Due to Changs in the standards andnew equipment requirement SSC

have to maintan Up to date equipments
 And other maor risk is selecting the wrong technology

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 New computr viruses also affect the students record maintained a Student
servces center as it maintains Alumni, Scholarships, Curricular an Basic
inormation about all types of queries.
 Sometimespaper based notification and data is transferred to e-paper and
it isa challenge for SSC to maintain it e.g. issuance of Student Hand
bookby convertg data on e-paper
 ompute hardware are out of date. And new technology, PC and hardwar
ar required
 Coputer oftware are being out of date and need to be changed
andupdated eg. MS office
1.25.5 Legal Analysis:
hangesin laws of protection of the students
 Age limit assign by Higher education commission

 Cngein the University opening and Closing hours
 Chang in the funding of organizations that provide funding to University of
Gujr
 Healt and safety legal laws for students and as well as for staff and 1.2.5.6
Environmental Analysis:
Waste disposal is a major issue at University of Gujrat

Availability of Green space is also challenge for University to maintain it.
significant amount of paper is used at student services center
adphotocopier toner is also used in huge quantity to produce print
infmation. But while keeping the environment factors, it’s an obligation to
ue ess papers and ink while business correspondence.
1.2.6 Contribution of organization toward University evelopment:
University ofGujrat has a growing number of students nd students are increasing
year by year Student Services Center is a one stopfor the student issues and

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their relevanteeds. Student Services center is bringng a positive change in the

University by reucing cost and providing a friendly nvironment to the students to
solve their issues and provide necessary informaton related to their academics
and as well as fr their career. The basic purposeof Student Services Center is to
perform followin tasks
1. Answerhes quickly and with a smile
2. Reduce/eminate lines of students
3. Process verything…..fast!
4. Reduce os
5. Remai in compliace
6. AND eep studentsand parents happy
1.3 Organizational Structu
SSC is following a traditioal Hierarchy structure. All the functions and
departments of SSC are hadled under the supervision of Director of Student
Services Center Mr. Muhmad Yaqoob.
1.3.1 Organizational Hierarchy Chart:

Organizational hierarchy for Student services is given below:
Organizational hierarchy for student Financial Aid office id given below:

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Tanzeela Qamar
{Director UA & FAO)
Ms. Tahira Zoofish Mr. Irfan

Ms. Saima
(Deputy manager (superidentet UA
(Deputy Manager)
UA & FAO) & FAO)
Ms. Zoffishan
Mr. Liaqat Ali Mr. Imram
Kazmi
Office Asstant (Office Assistant)
(Jounior Clerk)
1.3.2 Numbers of Employees:There are total 18 employees in SSC.

11 empyees are dealing to studentServices Center while remaining are working
in UA &F
1.33 Main offices
The offie is situated near Institute of Hotel and Restaurant and Mosque
ofUniversty of Gujrat.
1.3.4 Introuction to all departments:

One StopSolutin:
University f ujrat is committed to provide quality education along with outstanding
dent experience, That’s why Student services center has established Oe Stop
Solution that provide all kind of student’s relevant details under one rof. It a small
office but making big differences. Ms. Shama Tehseen Aman is e supervisor of
One Stop Solution. The main objective of this office is not to send studnts in
other offices and prove that it’s really their ONE STOP. One Sto Solution as
combined many offices’ registration such as Scholarships, Letter,Email, ID cars,
Societies form submission, VC Office applications, Secuity Refund Case and All
other random applications of different offices. Now stunts can easily get acess to
all offices through one stop solution.

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ID card Printing Office

ID card printing office deals with the Identity cas for students, dministration staff
and for faculty members. ID card printing offic is operated bMr. Sadique. This
office not only issue cards but also maintains recrd of issuedcards.
University Advancement and Financial Aid offic
This office deals with scholarship and financial aid for the Students. cholarship
can be provided different forms as award, Paymnt or reimbursement r any other
action for the purpose of aiding a student in histudies. At first annoncement is
made for applying for a scholarship. Studentssubmit their application frms at one
stop solution before deadline. After thi applications forms are citically evaluated
and students are shortlisted, th next phase is stared in which intrviews are
conducted and students are slected for this grant.
Thee are different kinds of scholarships ad financial aids are provided by this
offic
Internal Scholaships:
Tuition feConcession
Merit Scholarships
Fee Wiver for Baluchistan students, Disable,
Employee’schildrenand for IDP’s Students.
FacultyDevelopment Program
1. Exteral Sclarships:
PEP
 HC Need Based
akistan Bait-ul-Mal
Fauji FoundationMora Zakat Scholarship
3. Loan chemes:
National Bank (Interest free loan)
eezan Bank (Interest free loan)
4. Other chlarships:

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Dia Scholarship
Kaan-e-ilm Foundation
Kamrn Foundation
Hayatian’s Alumni ssociation
Hayatian’s Alumni asociation i developed with a view point to facilitate students
after the completio of theirdegree. This association consist on different
ambassadors of univesity of ujrat, who are the alumni and as well as working to
build long term relatioship ith University of Gujrat for their mutual growth and
Benefit. Hayatian’s aumn association support university advancement by
engaging alumni for builin a strong career.
Career Development Offi
Career development officeis responsible to rovide career awareness to the
students. This office facilitte not only to curret students but also to alumni of
University of Gujrat. It hels students to develop professional skills and motivate
towards a bright career. he office helps the sdents to recognize their unique
abilities and their skilland provide a path toimplement these skills. Career
development Office nables the students tocompete in market and gain
competitive edge to atain professional objectives.
Co- Curricular Activities/ Student Societies offce
Students are considered as the ambassadors of niversity of Gujrat and differet
societies help to provide a platform, from whee they can grab knowledge y
participating in extra Curricular activities. This offce encourages students’ to tae
part in different events to groom their personlity and polish their skills. C-
curricular office also helps to build a commnity that will provide benefit to campu
and to other students. Extra Curricular ativities help to build confidence in th
student, and students got experience ou of the class. At this time more than 4
societies are being operated by the stdents in main campus of UOG. All t
societies conduct Intra and Inter camps competitions. HITS, Lafz, IEEE, Kasut
and Literary festival are some flagshp events of these societies. This office work

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under the supervision of Depy Director of Student Services Center Mr.

WaqaManzoor Dar.He is responsble to keep a check and balance on these
Societies as well as the appointmet of Hierarchy and Coordinator is also his
responsility.
1.35 omments on the organizational structure:
 Orgzational structure is departmentalized and each deparment serves
according to their objectives and scope.
 A well designed communication system is implemented in students
services center, right notification or information is provide to right people at
right time .
 Timely meetings are arranged by the Director of Student services center
to for reporting the progress of each department.
 All departments are interlinked, so flow of information is also good among
all departments.
 Authorityresponsibilities and relationships are clearly defined.
 There is a proper spam of control to each authority so decisions are made
without any delay.
 There are lesser managerial levels in the Hierarchy; everyone can directly
communicate to director.
 The organizational structure is simple and flexible
 Clear line of authority is defined to each employee of the student services
center.
 Strong leadership rules are followed in the organization.
Chapter 2
INTERNEES JOB
2.1 Internee work:
Internship was completed at One Stop Solution which is the sub department of
Student Services Center. It is located in Room 01 at Student Services center and

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has started in September 2015 with a view point to facilitate students, teachers
and visitors. (Images attached as Annexure-A)
2.1.1 Introduction to Internee’s office:
One Stop Solution is established by Student Services center with a view point to
facilitate students, Teachers and all other Visitors. This office is working to deal
all kinds of students problems, either these are related to academic session or
form other activities.
Vision:
Our vision is to see all students fully engaged in their career exploration in a
manner that enhances their student life experience; helps them to see the
relevance of their education to their career development; and enables them to
achieve their career goals and make a positive contribution to society.
Mission:
Our mission is to inspire students in the exploration of their career options and to
increase their employability through the development of lifelong career-
management skills by creating an energized student-centered environment that
makes career education accessible to all.
Benefits and impact:

Student Satisfaction is considered as a priority at UOG,. 24x7x365 access to
one-stop-solution student services center made sure students calling outside
regular business hours aren’t getting penalized and getting the service they
need.
Results:
1. Substantial gaps in admissions and financial aid services have been reduced.
2. Student service scores have gone up.

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3. What had been a 10-week process of evaluating prospective adult students’

were reduced to just 4 business days.
4. An adult learner “concierge” model was adopted, offering students a one-stop
gateway to the services of six departments, including Examination, Finance,
financial aid, admissions, and the registrar.
5. Mandatory Student Service training was put in place for all Internees of ONE
STOP SOLUTION, including the supervisor identifying customer service
priorities.
6. 600 incoming phone calls a week from Students have been reduced to 200
due to more proactive communication.
7. Students found interns friendlier while getting facilitation
8. One Stop is the playing a key role in achieving the university’s overall strategic
plan. 9. Going forward, the university is planning to offer app services to all the
students via android and iOs apps to help those students who cannot find time to
visit one stop solution.
Staff at One Stop Solution:

Due to the acute shortage of staff to serve such a large influx of student the
management schemed to offer paid-internship to the students who have the
requisite skills and are interested in part-time job at ONE STOP SOLUTION in
Student Services Center (SSC). The management believed that student can
understand the problems of student better than anyone. The management’s idea
of “STUDENTS SERVES THE STUDENTS” worked brilliantly.
In result 6 students from different programs were inducted out of plenty
applications received at Student Services Center (SSC). (Images attached as
Annexure-B)
These 6 interns have been mobilized, trained, and assigned the following tasks
to cater the need of the students at One Stop Solution, under the supervision of
senior official of SSC:

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 A campaign has been launched (Images attached as Annexure-C) around

the campus to direct all Students to One-Stop for all kind of queries and
support. Where Students will be provided with all the services under one
roof in real time.
 Activity Log has been maintained for all the incoming and out-going jobs
and queries.
 All the incoming and out-going tasks have been received, logged,
pritizedked to the concerned quarter with a proper following
upmechanism.
Every student has been gien a receipt/token for his/her query submission so
that they can rak and follow up.
 The cener and its staff (Intrns) started working as liaison between
students and different UOG Dpartments.
Work Flow ofOne Stop SolutionOne Stop Solution work under a simple
orkflow, applictions are received, ticket number is allotted and after identifing its
priority level aplication is attached into relevant file. The next step conists on
making a file or forwarding. After specific time the file is received bac from the
relevant officeand then students get response to their applications.
Applicatin fors provided by One Stop Solution:
One StopSoluton wants to facilitate students more than their expectations, for
this purpoe all ind of application forms are provided to them under one roof.
Following re sme forms that one stop solution provides to facilitate the students.
(Iages attachedas Annexure-D)
 Degee eceiving Form: This form is used to apply for the degree after
comptio. It takes almost 3 months to issue a degree after the submssion
of this frm. This form is submitted in Admin block in room 03. Degre can
be issue on urgent basis, it takes 45 days and extra fee is paid or it.

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 Ushr’s orms: Different events are organized by SSC and for this purpse
SSC inites students to join and work as a volunteer in it. All kindof Usher’s
forms ae available at One Sop Solution.
Society’s orms: As Student services center deals wth all kind of societies
so, membeship of all societies are available at oe stop solution, whenever a
society opes its membership it provide al kind of info at one stop so that
further inforation can be provided to thestudents.
 Course gistration Form:Course registration form is either used to Drop
or ad corses in current semester. Students fill this form and submit it
intheir deartment.
 Student card Form: This application form is used for correction or
issuance ID cards. If a student lost his card he has to submit this
applicationform at One Stop Solution. This application form consists of roll
numbertmnt and reason for reissuance of the identity card.
 NOC applation Form: No objection Certificate is issued to the students
on demad whenever a student want to get admission in another
universityo apply for further studies in abroad he needs this certificate.
 Employe I card Form: For Faculty and Administration staff‘s Identity card
a sparate orm is designed which contains additional features of Employe
code, BPS Department and date of joining.
 Internshpletter Form: Internship form is used for the issuance of
internshi leter from Deputy Manager of Career services. This form is filled
an submittd at One Stop Solution. This from contains a table in which
sudents hae to write down three desired organization, where they want to
tart their intrnship.
 Alumni or: Alumni form is used at the time of clearance form One Stop
Soution, almni fill this form and submit it at One Stop Solution and then
recive cleaance signatures and stamp.

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 Clearane orm: Clearance form is filed and submitted in SSIC room 03 for
the ssuane of final transcript. Without the completion of is form
remainiactiities can’t be performed.
 Fee Rend orm: For fee refund students use this application form. It’s an
all-prpose ee refund form, either you wants to refund semester fee or
Securiand ostel fee refund.
 AppliationForm: It’s an all-purpose application form, students can use
this acationform for their random applications to be submitted at One Stop
Solution.
Lettessuance Form: Letter issuance form is used for the issuance of all
indof letter, this form is filled and after attaching relevant documents it is
ubmitted at One Stop Solution.
 ranscipt Form: Transcript form is used for the Issuance of Final or
rovsional Transcript. Students fill this form and submit it in SSIC room03.
colarships Forms: One Stop Solution provides all types of Schlarships
rm either these are related to internal or external scholrships. Students
llect these forms from one stop and collect all type o information rearding
ast date and objections on scholarship.
 moyee Email Form: Email form for Employees is used for either orrecton
in the account or for reset its password. Faculty members submi is form
along ith ticket and receive half part of the ticket for follow-
 Studet Email Form: Email rest form is used to rest the password of mail
accoof the student provided by University of Gujrat. Students fillthis form
along with a ticket and submit it at One Stop Solution.
Classificatin of Queries/ Requests:
 rgen Queries received at One Stop Solution need to be dispose-off i24
Hous
 Sem-Urgent Queries must be dispose-off within 48 Hours
 Nor Queries to be dispose-off within 3 Days

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 AllQueries to be dispose-off within a Week

2.1.2 Dtails of supervisor:n the first week of my internship Mr. IrfanNazir the
superintndent of University advancement and financial aid office supervise us.
But latr on the starting of my scond week Ms. Shama Tehseen the deputy
registrar of University of Gujrat survise us as a manger at One Stop Solution/
2.1.3 Weekly timetable:
Diffeent kinds of activities were preformed under this internship. The detail about
each sk is given below:
Week 1
Office: One Stop SolutionSupervisor: Mr. Irfan Nazir
Date
Description of Task
5thebruary 2016 Learn how to signature on a student Clearance Form
8thebruary 2016 Learn how to receive all types of Queries form Students
along with all required Documents
9tebruary 2016 Collect Email IDs for the invitation for 4th Convocation of
University of Gujrat
10thFebruar2016 Receive Usher’s Applications and make a file of Ushers
11tFebruary Assign tasks to Ushers and work with them

2016
Signature of the Supervisor:_________________
Week 2

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Office: One Stop Solutio

Supervisor: Mam Shama Teshseen Aman
Day & Date
Description of Task
12tFebruary Verify Cards of previous Students

2016
15tFebruary Finalize all documents for 4th convocation and rehearsal for
2016 convocation
16thFebruary Work as Usher in 4th Convocation of University of Gujrat

2016
17tFebruary Prepare a file of Security fee refund

2016
18tFebruary Make Bonafide letter, English Proficiency letter and Character

2016 Certificate of the students.
Week 3
Day & Date
Description of Task

Page 23
19tFebruary Receive Scholarships Applications of the Students and report

2016 in Financial Aid office
22tFebruary Make a file of ID card applications and Forwarded it to ID Card

2016 Printing Office
23tFebruary Attend a meeting with Deputy Registrar and all other

2016 internees and deal with students applications
24tFebruary Prepare a file of ID cards for Administration and Faculty

2016 members and Forwarded it to ID card Printing office
25tFebruary Work in the office of Deputy Registrar and rearrange the data
2016 of Societies
Week 4
Day & Date Description of Task
26thFebruary Deal Different kinds of Queries by working at Front desk

2016
Receive membership forms of Different Societies
29thFebruary
2016

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Prepare late fee application Cases and forwarded to VC office

1st March
2016
2ndMarch Prepare late fee Installments cases and forwarded to VC office

2016
3rdMarch Make a file of Email Generation and password Rest file for oth
2016 Faculty and Students
Signature of the Spervisor:_________________
Week 5:
Office: One Stop Soltion
4thMarch Receive late fee and late installments file form VC office and
2016 inform all the students by making them a phone call
7thMarch Mak forms of One stop solution including ID card, Email reset
2016 and letter issuance applications forms

Page 25
8thMarch Make previous record of security fee rejected cases and align
2016 them according to month
9thMarch Directly deal with students by handling their issues

2016
10thMarch Make a file of Email Generation and password Rest file for
2016 both Faculty and Students
Week 6:
Office: One Stop Solution
11thMarch Attend a meeting with Director of Student Services Center and

2016 deal with daily Routine of the office
14thMarch Prepare Different letters for the Students

2016

Page 26
15thMarch Prepare le of secity ee refun forfurth Proceedings

2016
16thMarch Workin cholarhip Ofieby eriying students Information and makn

2016 a reord file.
17thMarch Receive Rejected Cases of security refund and inform to all

2016 students by making them a call
2.1.4 Description of the Departments:

At one stop there are 3 different counters are made so that student can easily
access to their relevant counter without any wastage of time. He details about all
these counters is given below:
1. ID Cards Counter:
This counter deals with the queries of identity cardof the students, teachers and
for all other admistration staff. If a student lost his card than ID card application is
received from e student along with a challan frof Rs. 315. But at the time of
issuance of I cad for the first time there are o carges for it. If a teacher or
administratio staf wants to make his Univesity rd, he has to submit his notification
form alng ith an application fom of mployees ID card form. Application is

Page 27
received nd a ticket is issued t the sudents and teachers, this ticket contains ticke
Number Application fo numer , Date of submission, applicants details and e
name o internee who receivd this application. It takes 4 to 7 days after receivig
applicaion and issuig the hlf part of the ticket. When a student came for receivi
his IDcard, he is spposd to show the half part of the ticket and if card is readyhan
intern staff ak the sudents to write detail in a student receiving file, so tht in fture
he ca’t demand for his card again. If a student, faculty member or
Administratiostaff has ost his card and he is demanding it for h second tie than
there is no need tosubmit his picture. If the Card is going to be issued for te first ti
than studens, faculty members and staff is directed to submit their current
passport size phot with blue background.
2. Fee Refund Counter:

This counter deals with all kinds of fee refund which include semester fee refund,
excess fee refund, hostel fee refund and security fee refund. There is a specific
fee refund form for all kind of fee refunds but requirements of attached
documents are different for all cases. The requirement is given below:
 Security fee refund: if a student wants to refund his security fee which is
provided at the completion of the degree than he has to submit a fee
refund form along with the signatures and stamps of chief Librarian, Head
of the department and Director of Student Services Center. He has to
attach his national identity card, original Chillan form of first semester,
copy of clearance form. If any of them is missing than treasure office
imposes an objection on this application. This procedure takes 3 to 5
months for fee refund of this money and a condition is attached with it that
a student has to refund his security money within the one year after
receiving his final transcript. If authorized is authority is not available in the
office and someone else signs the refund form by mentioning the word

Page 28
FOR than form will be rejected and it will not accepted until relevant
authority make signs on the form and allow the students to refund.
 Semester fee refund: within the one month of the commencement of the
classes a student can refund his fee. But only tuition fee is refunded.
Student has to submit his original Chillan form, fee refund application form
and copy of his national identity card. It takes approximately one month to
refund the money.
 Excess fee refund: sometimes a student deposit his money more than the
required to stated money or if a student register for a subject which is not
offered in the current semester he has refund his money, in this case
student has to submit fee refund form with the signatures of head of
Department, copy of Identity card and print of his login as a prove. This
fee also takes one month but if there is an emergency than a student can
directly visit account office in VC secretariat and meet sir Amir, who will
sign this Chillan form after verifying the situation. Than a student can
directly visit Bank of Punjab and draw his excess money.
 Hostel fee refund: The students who avail the facility of hostel, they have
to refund their hostel fee refund, for this purpose student submit fee refund
application form along with hostel clearance form, copy of national identity
card and Chillan form of hostel fee submission. The Chillan form cans be
original or its copy. It also takes 3 to 4 months to refund. If any signature is
missing or Chillan form does not show the appropriate amount of the
security then an objection is made from treasure department and do not
refund he fee it the missing document is not attached with the form.
3. Letter issuance Counter:

This counter is responsible to issue all kind of letters related to students. There
are following main letters that One Stop Solution issues:

Page 29
 Bonafide Letter: Bonafide letter stats that this student is a trustful student
of University of Gujrat. For the issuance of this letter, students fills a form
of letter issuance and attach Chillan form of bank of Rs.200. Along with
Chillan forms students have to submit copy of the final transcript and a
copy of National ID card. After attaching these documents student have to
visit Head of department office and fill the remarks section by HOD. It
takes 7 days to issue a Bonafide certificate and semi urgent is made
within 3 days but if a student need a letter on urgent basis than at the spot
letter is prepared. Before issuing a letter there is a diary number which is
attach to each letter and complete detail of this letter is write-down in it.
 Character Certificate: Character certificates shows that a student posses a
good moral character and he is not involved in any disciplinary activities.
This form has also the same procedure like above mentioned form,
student picks up a letter issuance form, fills it , attach all documents,
receive remarks of the head of department and submit it on one stop
solution. Student fills a file of receiving, in which he writes his name, roll
number, department, form of letter and signs.
 Internship letter: This letter is mostly issued to the students of Faculty of
Management and administration Sciences and to the students of
Commerce department. It also issued to the other students who wants to
get some experience related to their field. The procedure of this letter is
quite different. Students have to fill an letter issuance form and attach
Chillan form of Bank of Rs. 200 and submit it at One Stop Solution, if a
student need a letter on urgent basis than he have to wait till 2.00 pm.
This letter is issued by Deputy Manager of Career Services Mr. Umer
Warraich.
 English Proficiency Letter: This letter contains the name of the student, his
department and session of his degree. English Proficiency letters shows
that the medium of instructions is English in University of Gujrat and a

Page 30
student is fully capable to further study in English. Students follow the

same procedure of Bonafide and Character certificate. They have to
submit a letter issuance form along with Chillan form of Rs. 200 and after
getting remarks they have o submit it on one stop solutions.
 Recommendation letter: It’s a special kind letter issued to the social
activist students who have been the part of different societies and work for
Student Services Center. This letter is prepared by the Director of SSC.
For the issuance of Recommendation letter, students have to submit an
application form and attach all certificates that he got after organizing an
event. This letter contains the special remarks of Director SSC which
helps the students to get a job in their desired organization.
2.1.5 Description of the Tasks:

The main task at One Stop Solution is to receive queries from students.
Students can simply visit One Stop Solution and submit their queries related to
different offices. The biggest advantage of One Stop is, students can easily
submit their applications in one office instead of going in different offices and
standing in long queue. There are following tasks that are performed in
internship.
 Receive Security Fee Refund Form:

After the completion of degree, students submit their forms to refund the security
fee that they have already submitted in their first semester. For fee refund
application form is received, there is a specific Fee refund form available at One
Stop Solution, without that specific form, any kind of refund is impossible. It is
necessary for the students to submit their original Chillan form of first semester if
a student had lost his Chillan form and attach copy of Chillan then objection is
imposed on the form and fee is not refunded. Along with Chillan form its
necessary to submit copy of national Identity card and copy of clearance form. If

Page 31
any document is missing it also cause of objection. All signatures must be

carefully signed on fee refund form, if authorized authority is not present and
someone else sign on the form by adding the word “FOR”, it also lead to
rejection. After receiving all documents students fills a ticket and a ticket number
is allotted to him. It takes 3 to 4 months to refund this security fee.
 Receive Hostel Security Fee refund Form:

For hostel fee refund its compulsory to submit hostel clearance form along with
fee refund form, National identity card and challan form of hostel fee. Student can
also submit copy of the Chillan form, original challan form is not mandatory.
There is no need of signatures of senior librarian or Head of Department. Only
signatures of Director of student affairs and Hostel warden are necessary.
 Receive Full Security refund Form:

Students got admission and also submit their fee dues but if they want to leave
university than for fee refund they have to submit fee refund form and mentioning
the reason of vacating along with original challan form and national identity card
or Bay form. There is a certain limit that student have to submit fee refund form
within one month form commencement of the classes.
 Receive application for student Email Reset:

University of Gujrat has provided email address to all students according to their
roll numbers, if any student forgets his password. Then he has to submit email
rest form at one stop. Email reset form consists on alternative email address and
Roll number email address. The same procedure is followed for ticketing. After
resetting the password, it is sent through a text to the students.
 Receive application for Faculty Email Reset:

Page 32
Administration staff and faculty members are provided with email address to
keep in touch with University’s news and information. If they forget their
password, a separate form is designed for faculty members. They fill the form
along with ticket and submit it at one stop and serial and ticket number is
assigned by the internee working there. It takes 1 to 3 day to resolve this
problem. After resetting the password is send through a text message to
teachers and staff.
 Receive application for generation of Email ID Address for Students:

Email ID Address is also generated at One Stop Solution. Ms. Shama Tehseen
Aman is generating and resetting email address. Clerical staff sends an email at
onestopsolution@uod.edu.pk with a list of all students’ detail which consistson
student’s name, roll number, batch and Program. Internees receive this email
request and forward it Mam Shama Tehseen of the generation of email address.
After generating passwords are send to clerical staff of relevant department.
Email ID’s are generated according to the roll number of the students.
 Receive application for generation of Email ID Address for Faculty:

Administration staff and Faculty members submit an application at One Stop
Solution. They can also suggest for their email ID’s. The email accounts are
generated by their names. It is mandatory for the Staff and faculty members to
submit the copy of notification of appointment. After the generation of the email
address, they are informed by a text message.
 Receive application for issuance of ID Card for Students:

If a student lost his ID card and wants to reissue it, he has to submit an
application form along with the challan form of Rs. 321. If a student want a
previous photo than there is no need to provide a new photo with application
form. But if he wants to change it he has to submit his current passport size

Page 33
photo with blue background. A maximum time of 7 days is given to the students
but it takes only 3 to 4 days for issuance.
 Receive application for correction in ID Card:

If a student finds any mistake in his card he has to submit his current card along
with an application. The mistake must be clearly mentioned in the form. And this
form is placed in ID card application form.
 Receive application for the first time issuance of ID Card:

Clerical staff sends an email at onestopsolution@uog.edu.pk along with student’s
details. ID cards are issued to the department and if a student did not receive his
card he has to submit an application along with the signatures of Head of the
Department.
 Receive application for ID card of staff and faculty Members

For the issuance of ID Cards of Staff and Faculty members it is necesary f them
to submit their notification of appointment and an ID card Issuane form. If
Faculty member or administration staff lost his identity card then he hs tosubmit
only an Identity card issuance form of employee
 eceive application for character/Bonfide/English Proficiency:
For the isuance of character certificate, Bonaide letter and English Proficiency
letter studnts are required to submit a lette issuance form, copy of national
identity car, copy of final transcript and a chllan form of Rs. 200. It is necessary
for the studnts to write-down remarks of Hed of Department. It takes one week to
issue a letr but if a student needs it on urnt basis than letter is provided to him at
the spo
If a curent student needs a lette then his is required to submit a provisional
transcipt instead of final transcript.
eceive application for late fee installment:

Page 34
Applictons for seeking permission to pay late fee installment are submitted at
Vicehncellors office but now students can submit it at one stop solution and
recives ollow up. Application is received along with reason and challan form of
fe. Thes applications are considered as most urgent and these applications are
dspos off within 24 hours. A separate file is maintained for such as applications
Receive application for lae fee:
The sme procedure is adopted or late fee as above mentioned for late fee
instalment’s cases. Application isreceived and kept in separate file for these
appliations. The file is forwarded t urgent basis. When file is received back at one
stopsolution, instantly studentsre informed through a call. They are informed with
lastdate and fine imposed n them. Normally a fine of rupees 2000 to 5000 is
iosed by the vice chancellor.
 Receive Random aplication:
A separate file is maintaind for random issues of the students. These issues are
related to vice chancellor office , treasure office and account office. Applications
are related to all kind of ssues including Thesis work, Transport issues, change
evening session into mrning, migration etc.
 Prepare file for all above mentiond applications:
When applications are forwarded to next epartment separate file is prepared for
all types of queries along with file a letter i attached which consists on subject of
applications, relevant authority and disatch number. These letters and files
cannot be forwarded without the permssion of Director of SSC. Along with
applications a list of the students is aso prepared on Microsoft excel which
consists on Name, Department, degree, hone number and the date on which he
submit his application at One stop soluon.
 Prepare Letters for students
Different kinds of letters are prepard at one stop solution. A specific format is
used for the creation of these letters These letters contains name of the student,
degree, session, roll number and adispatch number. When a student came to

Page 35
receive his Bonafide, character o English Proficiency letter , he is asked to

submit the part of his ticket. After rceiving the half part of the ticket the next step
is to find letter from prepared foler. All the prepared letters are placed in a file and
after the signatures of deputy egistrar these are forwarded to Director of student
Services Center in room 04. Ater the signatures Director the file is received back
at one stop solution, when stdents came at one stop to receive their letter, the
original letter is copied and itscopy is attached with his application and placed in
the file of “Letters” for record, o that a student can’t demand letter again.
 Preparation for convocatio
The 4th convocation of university ofGujrat was held on 16 February 2016, for the
invitation of convocation email ID’ for different educational, political and social
personalities were collected anda file of them was prepared with their name,
phone number and email addess. For more than 300 guests were invited through
email. invited and shortlisted. Only 100 students were slected and their to work
as ushers in convocation finalized. The next step was to call the ushers and
asign them. The first task was assigned to the students to verify he more than
200 applications cards of the students who are attending convocation. The cards
with wg infomation were send Muhamd Yaqoob back agrejecteain admin office
for correction, cards were plcd in cad cover and send to relevant departments. A
full fledge program present biased mpressions n ventshichmay cause a manipulation to
the truth of a story
Sensationalism is w" the pgs of ewspape. avent of television, these messages became
more ervasive and acessible t allseen news magazies and the newspaer o te 180's.ot
fnctioned within an. ved the way for serious news departments to be affected by the
sensibilities of the abloid prss

Page 36
What media ethics say about sensationalism Pakistan

Media Ethics
A discussion” (Wad 011).ccoring to Ward (2011), ethical discussions may be about
philosopial or applied ethics. Theorizigiethics is concerned about pupos,hisoy, teory or
nature of ethical concpts and ethical staemets. Whe i applied ethics, it s mre concered
about the criteria of rihtorwrong, nd t specific principles about a domain of the ociety or
aproession.
Media ethics is type of applied ethics. In media ethics discussion,main focus

heanalysisand appliction of relevant ethical principles to the practice of nws media.
Moreciiclly, media etics sdies the principles hat guide the journalists to kee esponsible
conuc mg each oter andwith the society Ward 2011). Media ethics is concnedabout
bothedom an indpendence ofedia,on one hand, and using this freedom and inpendence
resnsily, on the oter hand. In this ense, media ethics stress journalists to use thirfreedm
resonsibly and mae tmccountable or the consequences of their actions on
epie long research omedia ethics1, there is n consensusmong media scholars on
wieyaccepted set of meda ehics. However, ome resarchers hae ndeavoured to undertand
te basc ethical principles t can be considere inherentto jounlism (Meyers 1993 Bertrad
2000; Plaince & Skewes 003; Khan 2011). Con subjectatters of thes discussios are
truthfulness and ojctivity o information, neutrality ofjrnalis,privacy o the nes source and
the public, ana comitmen to avoid unjustifiable ham toors, amon other. For example,
Meyers (193) suggeststhat jurnalists regularly cause ham t othr suchs invading privacy or
airin offensive material, aguing that it fulfil a greatermora purpse—satisfaction of te
public's right t know. But jouralists oft cause har reprting those thing which te public has
an interest in, rther than he things whch te pbli hs a right to know. He nae it an unethical
behaviour. Bertrd (20) summariz thatcde o journalism ethics normally includs prohibition
clauses such as ntto lie, no ohurt anon needlessly and not t appropriate someone lse’s
property; and jurnaistc rincple clauss such as to be copetent, to be independent
fromeconomic, politicald tellctua forces, o give full, accurate, fair, understandable report
of the news, to havea ide a dep definiton of nws (notust the obvious, the interesting, the
uperficial), o serv a grps young/od, ric/poor, conservative/ liberal etc.), to defend and
promo human righsan demoacy, t wor towds an improvement of society and to do nothg
that may dcreae te pulic’s trust in edi
Seveal comparative studies have fund a mixtre ofcommonfactors present in most of te
cod of ethics in one form or the othFor instance Brun (1979) vestigated 59 codes of ethi
and concluded that the three most common ises were proessnal discretion, truth and the

Page 37
objectives of mass communication. In anoter similar study, xmined 50 codes and found
that the most common issues were objectivity,integrity and tuth
was esned r the usheprovided student has thn to invite; were received them. So
tht curre students don’tface any difficulty cndidates, intervew while srs and duties
were.
 Work in slarship office
Scholarship for are received at different tasks to ne stop cards were olution after
receiving these forms along with reqired dcuments, hese forms are forwarded to
University advancement d fianciaassigned to cards were the students. On 15
Fbruay rehearsalof Students were. eventl are urther aidoffi where these forms
and cards and security if a his form performed and a meeting was arranged wi
ushers and ushers entering in university aon pressing.The given marks are
verified services Center Mr d advancement for and financialid office Ms. Tanzela
amar are also the part of this panel. If center, a panel containing verified and
next forwarded to 5 membr conduc this interview and Director of Student
scholarhip is offered by external orgnzationthan representative of that
organization lso join the panel. After he seection of ost appropriate candidates, a
list is diplayed after few days
21.6 Sumar of Learning
he main hing I arnt from my internship is the practical implemntation ofprofessionl
skills. Fllowings skills were gained during my internship: 2.16.1 Skills and
qalification
Communcation skills ere developed while the six month internship. The main tas
ofy internship ws te effective interaction with students, teachers and visitors
Onestop solution vides all kind of basic information related to all department of
Univrsity ofujrat Students came at One Stop with different questions perceptions
and atudes an the main task was to satisfy them according to thei needs. An
Directo of Stuentrvices Center held special meeting with al internees andgave
useful ugges o develop communication skills. Different ooks and Blogswere
referred o sty.

Page 38
Anotherjor qualification was earnt to devop Business Corrspondence letters.

One stopoution forwards all kins of applications to oter relevant departments of
the Uniersty. And for each setf applicaions a seprate letter is prepared and
attachd wit the file. These letters contains requestapproval, information and
propsal for dfferent events. Along wiBusiness Correspondence letters different
peronal letter were also learnt prepare including Character, Bonafide, internship
and Bonafide letters for th tudents.
At one stop more than 10 internees were working and team work wathe basic
key element for its success. Because we have to manage our classes long with
internship so it was necessary to communicate progress and new ruls to each
internee. 2 team leaders were selected by the Manger one leader was rsponsible
to maintain office decorum and second leader was responsible to comunicate
and lead us in all the matters regarding our internship.
Profssional skills were learned related to communication, dressing and day to
day alings. We all were students but we were learnt to behave like other
officialemployees of the University.
Punctution in all matters were learned because the first rule to be professional is,
be unctual. At sharp 8:30 we have to be in the office and recall all the activitiesto
be performed today.
Another kill was learned to manage time. At the same time I was attending
classes an performing my Internship, in starting it was quite difficult to manage all
things b within a week I learned it how to manage my studies along with all other
ctivities. 2.1.6.2 Responsibilitie
Being as a Bsinss student I was responsible t share Business Ethics with all my
Colleagues.A meting was held after one week in which everyone shares his new
experence an professional ethics to iprove our skills. I was also responsible to
maintn the recrd of files andreceived application through manual and
computrized means. ime to time reorting of received applications to Manager was
alo the responsiby. Prepare a fie of all related applications for forwarding purpoe.

Page 39
I was responsiility to deal wih students which are the front line cusmers. To
provide all kind of inormation d receive their query was also my responibility
during the period my intenship.
2.1.6.3 Influence f intrnship:
Internship akes me Puncalnd professionally prepare for my practical life. The
knowledge, skills, and qualation help me and make me confident that now I’m
ready toenter in my practical life. Internship makes me more confident and stable
in maing my decisions. The main thing I learnt form of internship is, whenever
youmake a decision stay with it and prove it that you take a right decin. All these
tings will help in my practical life while performing my proessional duties.
2.1.6.4 Internship’s correlation with classrom knowedge:
As a Marketer our frst job step is to identify need and satisfy . I actully perform
this duty at OnStop Solution. The Basic aim was to be preplanned foeverything
and Our classroom knowledge also teach us in the me way. The basi Business
ethics and rrespondences are learnt to be prepaed and in my iternship I
practically prepared all those letters. Preparation of busess proposal, rquest and
approval teach in the classrooms and during internship practical impleentation is
made.In classroom all kinds of Business Ethi are learned to be perfrmed in future
ad in internship we get training for all tese things. Task completon with effective
and efficient manners is described i the classrooms and while pformng my
internship I used all these concepts. Diffrent Courses and terms includig
Business Commutation, Proposal writing, letterwriting, Business ethics, Cumer
satisfaction, Remove bottleneck, createEfficiency and effectiveness etc. were
practically used in the internship.

Page 40
Chapter
CONCLUSIONS
3.1 Key onclsions:
Internship eps o make me punctual in routine life and it provides an oveiew that
what kind f chalenges and hurdles we can face in our practicallife. Internship alo
gave exrience twards Business Correspondence and Buess Communicati. It
increases my condence by dealing with front line custers and communication kills
aralso improved
3.2 eral obseratio
On stop concep is broadly used iuniversitis at international level but in Pakistan
ony fewUniversities has eveloped a separat setup for all these activities. This ofic
will help theUniversity authorities to imprve student satisfaction and gav a sitive
iew of University management. Such a departments must be etablished toreduce
cost of the university, long queues inhe front of different oices and it ill elp to
create a peaceful environment of working to all other offices. Theseepartments
are providing basic informatin of all other departments of he Uvesiy to students,
teachers, administration sta and visitors. One stop is consed as a bridge between
all other offices and studets. Students can now aiy access to al departments
through one stop. This concept is useful in all tho universities that have limited
space and huge number of students and staff.
3.3 SWOT:
SWOT analysis dated about external and internal factors that are affecting our
Strength andweakness and also creating some opportunities and threats for the
organization.
3.31 Strenhs:
 Efftive and well trained staff is hired at Student Services Center and guide
and accmmodate students with their admirable communication skills

Page 41
 StudntServices Center is One stop for all the Problems of the students.
 Properecord of every student’s queries is maintained at one stop solution
 The pervisors guideus in all the matters that create satisfaction among the
staf. Because thy knew that satisfied customers can only be generated
thrugh satisied employees.
 A friendly environment isprovided to students where they can easily share
their roblems with sff because a student can clearly understand the
problem of other student.
3.3.2 Weakesses:
 rosstime table of the Intern Students is the biggest weakness of the One
stpSolution because the staff working at One stop are current students of
h Uiversity so sometimes less communication and interaction create
proms.
 Comunication gap between Internees affect the control of information.
Someimes new notification, new procedures and new techniques are not
propery communicated.
 StudenServices center is quite far from academic blocks of the students
 There is acommunica to misleading sometimes.
Congested space is also weakness of the student services center.
3.2.3 Opportunities is trying to evelop a mobile app through which

students who don’t have general information and submit their queries.
 One sopsoution can covore offices and more student affairs.
 One stop can increase it scope by addng more departments in it.
Growing number ofthe students is
Recommendations: Time to time meetings with otheoffics of student

services center must be esigned so that each office work mutually and
aware of from upcming eents of the offices.

Page 42
 Although proper counters are made at one stop solution but students don’t
follow these counter that a situation of bottleneck while handling with the
students.
 Student Services center should operate a separate page and account at
social media so that students can easily access all kind of information.
 Online information processst be adopted and encouraged by student
services center to conrol the flow of the students.
 An online follow up mst be started by the student services center that day
to day post current position of student’s queries.
References:
Uog.edu.pk
http://uog.edu.pk/university/student-services-center
Yaqoob M. (2016) “A case study and implementation model of One Stop
Solution” Student services Center, University of Gujrat
Student Hand Book academic year 2016-17

Page 43
Appendix:
Anne

Page 44

SSC UOG Internship UOG

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SSC UOG Internship UOG

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ONE STOP SOLUTION (SSC)

Jahanzaib Siddique 13024854-126Commerce& Accountancy

Jahanzaib Siddique 13024854-126Commerce& Accountancy

1.1.1 Scope:Internship is performed at one stop solution, and the scope

Jahanzaib Siddique 13024854-126Commerce& Accountancy

counseling, Co-curricular activities, Alumni, university advancement and financial

1.1. Aim of the study:

1.1.3 Objectives of the study:

1.2 Overview of the Organization:

Jahanzaib Siddique 13024854-126Commerce& Accountancy

University of Gujrat is considered as one of the fastest growing institutions for

1.2.1 Brief History:

Jahanzaib Siddique 13024854-126Commerce& Accountancy

1.2.2 Nature of the Business:

1.2.3 BusinessVolume,rewardshonors& success Stories:

Jahanzaib Siddique 13024854-126Commerce& Accountancy

2. Issuance of Identity Cards:

Jahanzaib Siddique 13024854-126Commerce& Accountancy

8.Student Loan scheme

Jahanzaib Siddique 13024854-126Commerce& Accountancy

10. PM laptop Scheme

1.2.5.2 Economic Anlysis:

 Government funding deciions mainly affect University due to which

1.2.5.3 Social Analyss:

Jahanzaib Siddique 13024854-126Commerce& Accountancy

Local population is chnging and University is hiring more students.

Demographic changescan mainly affect the roles of teachers and need

University is unable attract new stafand new qualified Teachers

Social networking is increased and all the information is send to

hanges in requirement o needed qualificationsis also increased

University have to create utual Integration with local community

University have to accoodate and Integrate with students with

 Univesity is suffering from thrisk of vacating University as staff is movig

1.2.5.4 Tehnological Analysis

 Due to Changs in the standards andnew equipment requirement SSC

Jahanzaib Siddique 13024854-126Commerce& Accountancy

1.25.5 Legal Analysis:

hangesin laws of protection of the students

 Age limit assign by Higher education commission

Waste disposal is a major issue at University of Gujrat

Jahanzaib Siddique 13024854-126Commerce& Accountancy

their relevanteeds. Student Services center is bringng a positive change in the

1.3.1 Organizational Hierarchy Chart:

Jahanzaib Siddique 13024854-126Commerce& Accountancy

Ms. Tahira Zoofish Mr. Irfan

1.3.2 Numbers of Employees:There are total 18 employees in SSC.

1.3.4 Introuction to all departments:

Jahanzaib Siddique 13024854-126Commerce& Accountancy

ID card Printing Office

Jahanzaib Siddique 13024854-126Commerce& Accountancy

Jahanzaib Siddique 13024854-126Commerce& Accountancy

under the supervision of Depy Director of Student Services Center Mr.

Jahanzaib Siddique 13024854-126Commerce& Accountancy

Benefits and impact:

Jahanzaib Siddique 13024854-126Commerce& Accountancy

3. What had been a 10-week process of evaluating prospective adult students’

Staff at One Stop Solution:

Jahanzaib Siddique 13024854-126Commerce& Accountancy

 A campaign has been launched (Images attached as Annexure-C) around

Jahanzaib Siddique 13024854-126Commerce& Accountancy

Jahanzaib Siddique 13024854-126Commerce& Accountancy

Jahanzaib Siddique 13024854-126Commerce& Accountancy

 AllQueries to be dispose-off within a Week

5thebruary 2016 Learn how to signature on a student Clearance Form