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Maruti Suzuki is one of India's leading automobile manufacturers and the market leader
in the car segment, both in terms of volume of vehicles sold and revenue earned. Until
recently, 18.28% of the company was owned by the Indian government, and 54.2% by
Suzuki of Japan. The Indian government held an initial public offering of 25% of the
company in June 2003. As of May 10, 2007, Govt. of India sold its complete share to
Indian financial institutions. With this, Govt. of India no longer has stake in Maruti
Udyog.
Maruti Udyog Limited (MUL) was established in February 1981, though the actual
production commenced in 1983 with the Maruti 800, based on the Suzuki Alto kei car
which at the time was the only modern car available in India, its' only competitors- the
Hindustan Ambassador and Premier Padmini were both around 25 years out of date at
that point. Through 2004, Maruti has produced over 5 Million vehicles. Maruti are sold in
India and various several other countries, depending upon export orders. Cars similar to
Maruti (but not manufactured by Maruti Udyog) are sold by Suzuki and manufactured in
Pakistan and other South Asian countries.
The company annually exports more than 50,000 cars and has an extremely large
domestic market in India selling over 730,000 cars annually. Maruti 800, till 2004, was
the India's largest selling compact car ever since it was launched in 1983. More than a
million units of this car have been sold worldwide so far. Currently, Maruti Alto tops the
sales charts and Maruti Swift is the largest selling in A2 segment.
Due to the large number of Maruti 800s sold in the Indian market, the term "Maruti" is
commonly used to refer to this compact car model. Till recently the term "Maruti", in
popular Indian culture, was associated to the Maruti 800 model.
Maruti Suzuki India Limited, a subsidiary of Suzuki Motor Corporation of Japan, has
been the leader of the Indian car market for over two decades.
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It’s manufacturing facilities are located at two facilities Gurgaon and Manesar south of
New Delhi. Maruti’s Gurgaon facility has an installed capacity of 350,000 units per
annum. The Manesar facilities, launched in February 2007 comprise a vehicle assembly
plant with a capacity of 100,000 units per year and a Diesel Engine plant with an annual
capacity of 100,000 engines and transmissions. Manesar and Gurgaon facilities have a
combined capability to produce over 700,000 units annually.
More than half the cars sold in India are Maruti cars. The company is a subsidiary of
Suzuki Motor Corporation, Japan, which owns 54.2 per cent of Maruti. The rest is owned
by the public and financial institutions. It is listed on the Bombay Stock Exchange and
National Stock Exchange in India.
During 2007-08, Maruti Suzuki sold 764,842 cars, of which 53,024 were exported. In all,
over six million Maruti cars are on Indian roads since the first car was rolled out on
December 14, 1983.
Maruti Suzuki offers 12 models, Maruti 800, Omni, Alto, Versa, Gypsy, A Star, Wagon
R, Zen Estilo, Swift, Swift Dzire, SX4, Grand Vitara. Swift, Swift dzire, A star and SX4
are maufactured in Manesar, Grand Vitara is imported from Japan as a completely built
unit (CBU), remaining all models are manufactured in Maruti Suzuki's Gurgaon Plant.
Suzuki Motor Corporation, the parent company, is a global leader in mini and compact
cars for three decades. Suzuki’s technical superiority lies in its ability to pack power and
performance into a compact, lightweight engine that is clean and fuel efficient.
Maruti is clearly an “employer of choice” for automotive engineers and young managers
from across the country. Nearly 75,000 people are employed directly by Maruti and its
partners.
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The company vouches for customer satisfaction. For its sincere efforts it has been rated
(by customers)first in customer satisfaction among all car makers in India for nine years
in a row in annual survey by J D Power Asia Pacific.
Maruti Suzuki was born as a government company, with Suzuki as a minor partner to
make a people's car for middle class India. Over the years, the product range has
widened, ownership has changed hands and the customer has evolved. What remains
unchanged, then and now, is Maruti’s mission to motorize India.
Although the Indian car industry was established in the late forties, there was little
growth or technical progress, as passenger cars were given very low priority in the
scheme of Centralized Economic Planning. In the 1980s, the car industry was
undergoing technological stagnation and was characterized by low production volumes,
high cost and low productivity. The consumer had very little choice and the market was
selling just around 30,000 cars per year.
There was a clear need to provide a cost effective, reliable and quality car to the
customers. Maruti Suzuki India Limited was incorporated in such a scenario as a fully
owned Government Company on February 24, 1981 with a resolve to bring about
expansion and technological modernization, of the automobile sector. Thus MSIL, when
started was entrusted with the task of achieving the following policy objectives:
To achieve the above objectives, one of the foremost tasks before. Maruti Suzuki
India Limited was to determine the most suitable product mix and to select the
most suitable foreign partner who would be willing to accept MSIL ‘s
requirements in terms of product mix, technology transfer, and equality
participation and had the
After extensive discussion with several major European and Japanese car
manufacturers, MUL chose Suzuki Motor Corporation (SMC) further increased its equity
holding to 50% in the year 1992, converting . Maruti Suzuki India Limited, into a Non-
Government Company with a total Equity base of Rs. 1322.92 million.
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A diesel engine and transmission plant, set up under a joint venture of SMC and
MSILcalled Suzuki Power train India Limited (SPIL)
COMPANY MISSION
A pride of India!
LEADERSHIP
By operational practices
By people strategy
CUSTOMER DELIGHT
Quality
Service
A PRIDE OF INDIA
As a corporate citizen
Products
People
Practices
Customers
VALUES
Customer Obsession
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QUALITY POLICY
DO
PLAN
QUALITY
POLICY
ACT CHECK
QUALITY TOOLS
5S
4M
3M
3G
3K
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What is 5S?
SEITION – ARRANGEMENT
SEISO – CLEANING
SEIKETSO – CLEANLINESS
SHITSUKE – DISCIPLINE
What is 4M?
The factory is essentially a mix of man, materials, machines and methods. These should
move continuously and effectively to produce a quality product at low cost. The most
essential work in quality control is to thoroughly investigate regarding the problems
concerning quality, decide suitable counter measures and carry out improvements
accordingly.
MAN
MACHINE
MATERIAL
METHODS
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What is 3M?
MURI – INCONVENIENCE
MUDA – WASTAGE
MURA – INCONSISTENCY
What is 3G?
PRODUCT RANGE
ORGANISATIONAL STRUCTURE
Maruti has believed, since the very beginning that it is its employees who could make it
built up a flat organization with a family type of atmosphere at our place of work.
The company is divided into different divisions according to the various functional areas.
A Divisional Manager heads each Division. Divisions are further divided into
Departments that are headed by Department Managers who report to the respective
responsibility and not levels as in terms of the company’s philosophy designations and
The total operations of the Company are divided into Divisions like Marketing & Sales,
Production Division
Plant- 1
Plant- 2
Plant- 3
Plant- 6 at Manesar
Production Engineering
Engineering Directorate
QAIN Division
Service Division
Service- 1-5
MSS(D)
Parts Inspection Division
Engineering Division
Marketing
Sales
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Exports
Web-IT, E-Commerce
Vigilance Division
Security Wing
Vigilance Wing
Finance Division
The total project costs, priority, completion time and personnel’s required were
estimated. Initial plans were drawn up as to how the project would proceed to its final
implementation, while running the existing system so that company’s information
needs were not affected.
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Materials – X (1,2,& 3)
Plant maintenance
KB Casting
KB Engine
KB Machine Shop
Milestones
Maruti Udyog Ltd. was incorporated.
1981
PRESS SHOP
The press shop can be regarded as the starting point of the car manufacturing process.
Centrally located between weld 1, weld 2 and weld 3 supplies components to all the
three plants. The press shop has a batch production system whereas the plants have a
line production system. The press shop maintains an inventory of at least two days. The
weld shop as per the requirements picks the finished body parts from the press shop.
These may be divided as A, B and C. ‘A’ components are large outer components as for
example roof, door panels etc. These components are manufactured in the press shop
at Maruti due to design secrecy and huge investment requirements. ‘B’ and ‘C’
2. The Blanking and stamping shop processes 10000 metric ton of steel / month
i.e. 400 tons a day
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Machine :
Five Transfer Press ( 4000 ton , 3500 ton , 2400 ton -1 2400 ton -2 ,
Two Coil processing lines ( ROSL – Shear line & Blanking line ) SPM
of 60
4000 Ton
transfer
press
Pressed panels
come out from
this side
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Press Machine : Mass production presses are continuous flow transfer presses. Set
of 4 to 5 dies are mounted on single press & complete panel comes out from press after
189 die sets (including 15 die sets of GMI) – 1 die set has avg 4 upper +
lower dies
SMED : “Single Minute Exchange of Dies” new concept being adopted . This concept
helps in changing of die set up within single digit minute (below 9 minutes) This helps us
in improving machine utilization & operating efficiency. Since press machines are very
high cost investment & any idle time lost due to die exchange will be a cost to company.
Yield improvement (Ratio of output panel to input coil in weight) is Best amongst
Modifications to improve yield are continuously done & till Oct-09 Press Shop has saved
120
105
Yield Improvement
100
77.86
80
56.94
50.12
LACS
46.2
60
29.6
40
21.0
13.0
20
0
Apr 09 May 09 Jun 09 Jul 09 Aug 09 Sep 09 Oct 09 Nov 09 Dec 09 Jan 10 Feb 10 Mar 10 Target
(09-10)
Yield is improved by
1. Reducing the blank size
Steel Coils
Steel coil is raw material used to make body sheet metal parts. These are
CRS coils made of mild steel having thickness from 0.65 mm to 0.8 mm &
weight from 1 ton to 4 tons.
Steel coils are fed to Blanking & ROSL lines by overhead EOT cranes.
Sheet is first de-coiled , cleaned, oiled & fed to cutting or shearing areas of
blanking or ROSL lines.
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Blank
Coils are fed to blanking line & continuous supply of sheet to cutting dies
result in shaping of coils to plan blanks.
Blanks are cut by stamping or shearing process & are stacked one by one to
form large mass of blanks
These stacks of blanks are further sent to press machines for forming into
shape of body panels
Stack of blanks
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Panel
Blanks are supplied to press lines for pressing. Blanks are converted to body panels
by this process. Panels are stored in pallets which are supplied to Weld Shops for
Panels re
stacked in
pallet
trolleys
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WELD SHOP
The body panels produced in the press shop and the other small components are joined
here to give the “white body” or “shell”. In a typical car body 1400 different components
are welded together. The weld shops have the following facilities.
Welding jigs
Hemming machines
Punching machines
PROCESS OUTLINE: The shop has different lines for different models, each of, which
UNDER BODY: Here different underbody panels are welded together. These comprise
of rear underbody, central underbody, front engine room panel. These underbodies are
MAIN BODY: As the body moves on, the conveyor roof and side body panels (prepared
on the sub lines) are welded to it to give the main body. The chassis number is punched
on the cowl top and it is welded to the front engine room panel.
WHITE BODY: The doors, hood and back door are attached on the main body with the
help of bolts and screws to make it a “white body”. The body is checked for dent, burr
and spatter and these defects are repaired. After inspection and repairs the body is
PAINT SHOP
There are five plants/units that provide a uniform painting over the white body coming
from the weld shop. In paint shop all the models are painted on the same line. The five
units are: -
Pre-treatment (PT): The body is thoroughly washed to remove the dirt and oil
scales. Then the body is treated with ZnPO4 (phosphating) to prevent corroding
of the body.
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Sol-sealer and under coat: Here the left in the body (due to welding) are filled
with sol-sealer to provide water proofing. Under coat is done on the surface
Robots. After applying the coat, the body is dried in the oven. Painting done is
Top coat: This is done by spray-painting method using 20 Kawasaki Robots. For
metallic coating, double coats are applied and aluminum flakes are provided to
After inspection and touch up, the PBOK, i.e. the paint body ok is sent to the assembly
shop.
In paint shop II, only ZEN and ALTO are painted. Paint used is Nerolac. There are 4
coatings of paint.
1] Phosphate coating
2] ED coating
3] IC coating
4] TOP coating
PRE TREATMENT:
WBS
PHOSPHATING WR IV WR V WR VI WR VII
ED PAINTING:
passed to make paint to be attached. ED is 17% of paint rest is water and some
PROCESS:
The whole solution of ED acts as electrolytic solution. Vehicle before coming to ED dip,
to attach vehicle body which help in electro deposition, in this, vehicle acts as cathode
and paint as positive ions. When current is passed paint will be attracted by vehicle till
its thickness will be covered. ED is very accurate to apply. This is about whole process.
Rinsing is done after to remove excessive color. In rinsing industrial water is used which
will not be left go waste. That will be filtered and used again.
WR I WR II
ED DIP
WR V DI WATER OVEN
ULTRA FILTRATION:
Ultra filtration is the process in which all the rinse pipes and dip tanks will be filtered and
cleaned, by this way water is recycled. Here Osmosis process is used to filter water.
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IC painting:
IC is intermediate coating in which 3 colors are used. They are white, blue and red.
Outside portion of vehicle is painted by robots and inside is done manually. Paint
thickness is taken care, after that vehicle is sent to IC oven. Oven temperature is 198+/-
5’C.
Top coating is done after checking in Dry sanding II. There are 2 sub coatings Base coat
and Clear coat. Here 11 colors are used; 8 metallic and 3 solid. Only metallic colors are
coated with clear coating. Here also outside portion of vehicle is painted by robots and
Next vehicle will move to final inspection and will be sent to assembly.
DRY SANDING
1. Roof sanding
1. Dosing mark
2. Sanding mark
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1. Pencil gun
2. Flat gun
3. Blind gun
4. Moti gun
1. Powder dust
2. Extra sealer
4. Sealer appearance
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IC OVEN IC COATING
DRY SANDING II
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TC OVEN TC COATING
ASSEMBLY SHOP
In the assembly shop the body is loaded on an overhead conveyor. As the conveyor
moves the body, fitments are made at various stations. There are three Assembly
Shops named ASSY-1, ASSY-2 and ASSY-3. Plant 2 and Plant 3 have similar setup but
in Plant-1 there are separate assembly lines for separate models. The assembly shop
has a continuous production system. The assembly line can be subdivided into the
followings: -
The vehicle proceeds through a series of Trim workstations where team members begin
by installing weather stripping, moldings and pads. Then they put in wiring, vents and
lights. After an instrument panel, windows, steering column and bumper supports are
added, it starts to look less like a shell and more like a car.
This is where many safety-related items are installed. Things like brake lines, torque,
gas tanks and power steering are double-checked. The engine is installed, along with
the starter and alternator. Then come suspension and exhaust systems. Then wheel is
From there the vehicle enters Final 1, which covers many interior items such as the
console, seats, carpet, glove box and steering wheel. This is also where bumpers, tires
and the battery are added, as well as finishing touches like covers and vents. Then,
Coolant, Brake oil, Power steering oil are filled and also the A/C gas are charged.
Features
Different assembly shop layouts are followed to reduce material handling operations &
a) Straight-line layout – Car & omni line (Assy shop-1): Simplest layout in which
b) U shape layout – Assy shop 2 & 3: Receiving & shipping ends of line are at
same end of plant, due to material handling considerations (same forklift for both
c) S shape layout – Esteem line (AS-1): Serpentine layout to fit longer assy line in
square shop.
Separate door Assy line: - Doors are taken out from the vehicle at the first station of the
trim line. Doors fitted in the final line make working easier.
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OTHER SHOPS/DEPARTMENTS
MACHINE SHOP
The machine shop is the source of all major components for the engine assembly shop.
The un-machined crankshaft and camshaft forgings, transmission case cylinder head
and cylinder block castings are brought in the form of raw materials from the vendors.
The cylinder heads and transmission case are aluminum castings while crankshaft and
ENGINE ASSEMBLY
There are four types of engines which are assembled in the Engine Plant
a. M-800
b. Omni
c. Alto
d. Wagon-R
e. Zen Estillo
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a. Gypsy
b. SX4
c. Swift (Petrol)
d. Dezire (Petrol)
a. A-Star
b. Ritz
4. Diesel Engine
a. Swift (Diesel)
b. Dezire (Diesel)
c. Ritz (Diesel)
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