JOB SATISFACTION QUESTIONNAIRE

Directions:
Please read all the questions carefully. The survey has been designed to facilitate
easy answering. Answer requires either a √ or to indicate your appropriate
responses. All surveys are confidential. Only the researcher sees and processes the
questionnaire.

S. No Demographic behaviour
1. Gender
□ Male
□ Female
2. Age
□ Less than 30
□ 31-40
□ 41-50
□ Above 50
3. Education Level
□ Diploma/School
□ Under Graduate
□ Post Graduate
4. Levels of management

5. Category of Employee
□ Permanent employee
□ Probational employee
□ Part time employee
□ Others
6. Marital status
□ Married
□ Unmarried
7. Monthly Income level ( in Rupees)
□ Less than 20,000
□ 20,001 to 30,000
□ 30,001 to 40,000
□ Above 40,000
8 Work Experience
□ Less than 10 years
□ 10 to 20 years
□ Above 20 years
 NATURE OF WORK
S. Highly Highly
Statement Satisfied Neutral Dissatisfied
No Satisfied Dissatisfied

Suitability and
1
Interest in the Job
Ability to improve
skill and
2
knowledge from
my job
Ability to
command dignity
3
and respect from
the job
Ability to do the
4
best of my work
Ability to live a
happy home life
5
with realisation of
aspirations
Provision of
required
6
information for
doing the work
Requirement of
physical efforts
7 and previous
experience to do
my job
Encouragement
given for self
8
thinking while at
work
Importance given
9 to my ideas to do
things better
Communication of
10 information about
what is going on
Respect and
encouragement
11
given for my
efforts
Attachment
12 towards my
existing job
 INTER- PERSONAL RELATIONSHIP

S. Highly Highly
Statement Satisfied Neutral Dissatisfied
No Satisfied Dissatisfied

The trust imposed

1 on me by my
superiors
Trust in my
2 superiors for their
encouragement
Mutual Co
operation among
3
people in the
organization
Care Shown by the
4 superior in learning
my job
Way of listening to
5 the suggestions
made by employees
Free discussion
between the
6
superiors and
employees
Care taken in the
7 appreciation of good
work done
Non threatening
way of
8 communicating the
weaknesses of the
employees
Free of expression
of problems in free
9
and informal
atmosphere
Encouragement
given by seniors in
10 experimenting the
new methods of
doing my work
 PAY AND ALLOWANCES

S. Highly Highly
Statement Satisfied Neutral Dissatisfied
No Satisfied Dissatisfied

I get decent income

1
for the job I perform
Sufficiency of
2 income to meet
family expenses
Availability of scope
3 for schemes of
financial rewards
Availability of scope
4 for schemes of non-
financial rewards
Clarity and ability to
understand the pay
5 and allowance
system followed by
the management
Clarity and ability to
understand the
6 incentive system
followed by the
management
Method of
distinction between
7
the best and less
performers
Provision of chances
to gain something
8
through the pay and
incentive system
Link between
performance and
9 rewards maintained
by the existing
system
Influence of trade
union contracts on
10
the existing pay
system
 WORK ENVIRONMENT

S. Highly Highly
Statement Satisfied Neutral Dissatisfied
No Satisfied Dissatisfied

Availability of
1 pleasant physical
environment
Provision of
lighting and
2
ventilation facilities
at the work place
Adequacy of
working (floor)
3
area to work
efficiently
Comfort ability of
4
the working hours
Efficiency of the
equipments and
5
tools at the work
place
Implementation of
6 safety norms in the
organization
Provision of safety
7 appliances at work
place
Comfort ability to
work under the
8
existing
environment
Provision of
9 sanitary facilities
available
Functioning of the
canteen and effects
10 to prevent
distraction in the
organization
 TRAINING

S. Highly Highly
Statement Satisfied Neutral Dissatisfied
No Satisfied Dissatisfied

Sufficiency of
imparting training
1
programme by the
HRD
Usefulness of the
2 training to acquire
knowledge and skill
Sufficiency of the
3 duration of the
training programme
Selection criteria
followed for
4
imparting training
programme
Competence and
5 qualification of the
trainees
Encouragement to
participate in the
6
external training
courses
Organisation of the
7 training programme

Opportunity provided
to implement the
8
knowledge secured
during training
Seriousness on the
9 outcome of the
training programme
Opportunity provided
to implement new
10
methods and apply
creative ideas secured
 MANAGEMENT POLICIES

S. Highly Highly
Statement Satisfied Neutral Dissatisfied
No Satisfied Dissatisfied

The policies of
management create
1
conducive work
environment
Organisation
2 development is the
motive of the policies
Employees welfare
3 and its correlation with
productivity
Career opportunities
and their growth is
4
immensely considered
by the management
Management aims on
5 practicing rigorous HR
practices
Learning climate and
its respective
6
encouragement on
policies
Trust and openness
7 strategies of the
management
Periodic
8 measurements on
individual efficiency
Regular discussions on
9 overall organisational
efficiency
Productivity climate
10
and its important aims
 PERSONAL GROWTH AND CAREER DEVELOPMENT

S. Highly Highly
Statement Satisfied Neutral Dissatisfied
No Satisfied Dissatisfied

Availability of
schemes for personal
1
growth and
development
Communication of
schemes for personal
2
growth and
development
Conduct of programme
3 for personal growth
and development
Deputation to other
4
jobs to learn new skills
Conduct of workshops
5 and seminars for
further development
Involvement of
employees in HRD
6
activities and decision
making process
Opportunities provided
7 for feedback and
counselling facilities
Interest shown by the
superiors in the
8 development and
growth of their
subordinates
Selection criteria
9 followed for
promotions
Encouragement given
to acquire additional
qualifications through
10
part-time and
correspondence
courses
 GRIEVANCE AND REDRESSAL

S. Highly Highly
Statement Satisfied Neutral Dissatisfied
No Satisfied Dissatisfied

Care taken by the

1 management for
redressal of grievances
Understand ability of
2 the grievances
redressal procedure
Redressal of
grievances through
3
grievances redressal
programme
System of maintaining
4 the grievances record
for future reference
Time taken for
disposal of the
5
grievances of the
employees
Availability of
permanent procedure
6
for handling
grievances
Interest shown by the
management in
7 knowing the
prevalence of
grievances
Communication of the
8 outcome of the
grievances
Handling of your
personal and official
9
grievances by the
management
Impression about the
functioning of the
10
grievances settlement
committee
 MANAGEMENT AND EMPLOYEES

S. Highly Highly
Statement Satisfied Neutral Dissatisfied
No Satisfied Dissatisfied

1 Regularity of
communication of
HRM policies
2 Permission to
employees to
participate in the
discussion of HRM
policies with the
management
3 Communication of
vision and mission
to all staff
4 Communication of
social objectives of
the Organisation
5 The disclosure of
strategy to achieve
the organisation
goals
6 Maintenance of
communication
network within the
organisation
7 Adoption of
organisation
development
exercises within the
organisation
8 Implementation of
staff development
plans
9 Co-ordination
between the
management and
HR department
10 Feeling experienced
as an employee of
the organisation
 EMPOWERMENT

S. Highly Highly
Statement Satisfied Neutral Dissatisfied
No Satisfied Dissatisfied

Empowerment to
1 employ temporary staff
during emergency
Empowerment given to
2 schedule the job

Authority given to
3 complete the assigned
task
Empowerment to take
4 decision in the
execution of work
Delegation of authority
5 to allocate resources for
various work
Easy accessibility of
6
required information
Receipt of instructions
for building relationship
7
with others in the
organisation
Liberty in taking
8
decisions
Impression on the
9 empowerment granted
by the superiors
Response shown by the
10 co-workers to your
decisions

Thanks for the co-operation