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Appendix 1 Technical Requirements

NTS NPM E2E Service- MS Kolkata

Table of Content

1. Appellation of tender......................................................................................................... 4

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1.1 Bidding overview ............................................................................................................. 4

1.2 Operation overview ........................................................................................................ 4

2. Project General Information........................................................................................... 5

2.1 Project Background......................................................................................................... 5

2.2 General Project Workload .............................................................................................. 5

2.2.1 Service model Description ............................................................................................. 5

1.1.1 Team Structure ................................................................................................................ 6

1.2 Scope of Work ................................................................................................................. 7

1.2.1 Project Quality Measurement .......................................................................................... 10

1.2.2 Employer Satisfaction ..................................................................................................... 11

1.3 Responsibility Matrix ..................................................................................................... 11

1.3.1 Project plan ..................................................................................................................... 11

1.3.2 Delivery........................................................................................................................... 12

All the engineer salary, allowance, travel fee, dormitory, and communication should be

provided by subcontractor. ......................................................................................................... 16

1.3.3 SLA of Customer Complaint ........................................................................................... 16

The customer will divide into 3 class, ClassA, ClassB, ClassC .............................................. 16

2. Project Requirements ................................................................................................... 17

2.1 Expertise ......................................................................................................................... 17

2.2 Personnel Arrival/Leaving ............................................................................................ 21

2.3 Project Schedule............................................................................................................ 21

2.4 Customer Satisfaction ................................................................................................... 22

2.5 Resources Platform ....................................................................................................... 22

2.6 Tool Requests ................................................................................................................ 23

2.7 KPI Target ....................................................................................................................... 23

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2.7.1 OSS KPI ..................................................................................................................... 23

2.7.2 Customer Complaint KPI ........................................................................................... 26
2.8 Payment and Penalty: ...................................................................................................... 27
2.8.1 Payment conditions .................................................................................................... 27
2.8.2 Penatly ........................................................................................................................ 29

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1. Appellation of tender
India NPM Project E2E Service

1.1 Bidding overview

India NPM E2E Service provide model:

a) Drive testing for network performance evaluation and corrections;

b) Analysis of traffic statistics, Speech quality benchmarking_MOS test;

c) Fine tuning or Antenna orientation and fitting;

d) Verification and acceptance of performance on cell wise basis, cluster

optimization, city wise optimization and complete network optimization, PN &

Neighbor Planning.

f) Capacity of the Network management.

1.2 Operation overview

100 new sites and 450 maintenance are planned with the project duration of 12 month(s).

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2. Project General Information

2.1 Project Background

Huawei will done the NPM project at Kolkata With 100 new sites and 450

maintenance

Table 2.1-1 Sites number

Main position Maintance Site New Site

Kolkata 450 100

2.2 General Project Workload

Based on the service provide model, the RF team is responsibility to support solve

all the technical issues during the project maintenance. For the details about duty,

it will be described in the following section. The final evaluation will be based on

the Key Performance Indicators, report delivery and customer satisfaction.

Due to the needs of the project, the RF team must be complied as per Huawei

requirement.

2.2.1 Service model Description

 RNO: include KPI Report , Redesign Proposal, Expansion Proposal and

Monitor, Cutover Proposal and Monitor;

 Maintenance engineer table: include Database maintenance, OMCR ;

 Routine work: include Daily and Weekly Progress Report, Meeting, Memo;

 Cluster DT&CQT performance for, DT analysis and DT report delivered for

per cluster, until the huawei end client approves the DT report;

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 Maintenance DT&CQT: including re-homing, re-parent, Lac changed,

parameter changed, new function, software update, EVDO, benchmark,

trouble shooting, Monthly DT, customer complaint and all kinds DT as the

Huawei project team requirement. DT analysis and DT report delivered for

per DT, until the huawei end client approve the DT report.

 Capacity Of management: including Sector up gradation for capacity

management, current traffic, traffic forecast, and plan for each Sector Up

grade or site as the Huawei project team requirement.

1.1.1 Team Structure

PM

Chief Engineer Quality Control

Customer Complaint
RNO Team OMCR Monitor team &Trouble shooting DT team
Team

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1.2 Scope of Work

Scope of Work of Each Service Model:

Work
WBS Activities included Description Report Delivery
Package
1 All Project Master Plan Project RF Implementation Plan Master Plan
Audit the site , collect the
location, antenna system
Site Audit information, including height, Engineer Parameters
azimuth, tilt and feeder cross
check, etc.
According to project
requirments, discuss&confirm
DT plan, DT method, select
proper & confirm DT routine with
Maintenance DT huawei, make the routine Cluster/Town level optimization
Performance (monthly&quarterly) coverage report
DT optimization of main towns
(which define by huawei),
anlaysis and optimization, make
Drive Test and sure the DT KPI meet the target
Analysis during Arrange team for DT/CQT
2 RNO MS
the project including the indoor walk test for
implementation customer complaint trouble
Customer
shooting according to project
complaint Customer complaint tracker
requriement, collect and
troubleshooting
analysis the drive test data,
solve the RF issue in the
complaint
According to project requirements,
discuss& Confirm DT plan, DT
method ,select proper& confirm DT
route with Huawei end client or
Quarterly DT and Quarterly Drive Test or
Huawei, perform DT for per cluster,
Benchmark test Benchmark test Report,.
record and analyze DT data,,
check the coverage, interference,
handover, drop etc, for all the
operators in the circle

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VTM / TERM Cell,

TRAI/DOT/Government Audit,
Regulatory Support like test result
required for impact of BTS radiation
Regulatory DT on human being.
Support
DT Support on New feature
(NSS/BSS) trials and reports. DT
after Software Upgrade, and
migration drive. re-homing,
cutover, etc
Perform data service test
according to the project
Data service test requirements, analyze the Data Service Test Analysis
and analysis problems of data service test, Report,
output data service test report
and approval by customer
Bi-Weekly audit network
parameters including neighbor,
frequency and other parameters Parameters Audit report
according huawei requirement,
make optimization if necessary
Weekly trouble shooting with the
worse cell of each BSC, make
Optimization Optimization
the necessary optimization, Worse KPI report
Proposal Proposal
make sure the KPI achieve the
LCL vaule
Analysis the routine drive test
data, give the RF optimizaiton
proposal and implement after Coverage optimization report
get the approve from Huawei,
ensure the drive test KPI
Monthly Analysis BSC/Site
capacity according to traffic
Expansion report
data, provide the expansion
\proposal
Expansion Monthly analysis the drive test
Expansion
proposal and data, give the expansion
Proposal Expansion report
implement proposal base on coverage
requirement
Submit and get expansion
proposal approval from huawei Expansion Report
end client
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Do the necessary optimization

including parameters planning,
optimizaiton, drive test and Expansion Optimization Report
optimizaiton for expansion
sites/Area
Routine
(daily/weekly/monthly)provide
the KPI report by cluster wise, KPI Report
BSC wise/network wise
according to project requirement
Make the necessary
KPI optimizaiton including RF
KPI Maintenance
Maintenance optimizaiton and parameters
optimization, ensure the KPI
achieve the target value
Monitor the KPI of special dates,
such as diwail and Holi or
improtant event, such as
re-homing, cutover and so on
Weekly upate the engineer
Engineer Parameters
Database Database parameters
maintenance maintenance Weekly update the performance
Performance Parameters
parameter database
3 Maintenance
According to network
KPI/capacity requirement
Re-design provide the re-design proposal
re-design proposal
proposal incluing antenna re-design,
re-homing, LAC optimization,
Re-Design
etc.
Do the network optimization
Re-design after re-design, including KPI
Optimization report
optimization monitor, drive test and analysis
ensure the KPI meet target
OMC data modify according to
OMC data operation tracker
project requirement
DT Coordination
OMC on duty according to
OMCR OMCR
project requirement
OMC data collect and share with
the relative team according to
project requirement
4 Management Management Sector Troubleshooting & Complaint Daily/Weekly Issue Report

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of Capacity of Capacity configuration Collect the Sector configuration

of existing Network,monthly
Analysis existion network traffic,
congestion and provide the
solution, monthly
Base on existing network traffic
Traffic Analysis and forecast trend output the
traffic forecast, monthly
Output the Expansion Proposal,
Traffic Forecast Expansion proposal
monthly
Daily and
Weekly Daily and Weekly Updated Project Daily and Project Daily and Weekly
Progress Progress Report Weekly Progress Progress Report
5 Routine Work
Report
Routine meeting with huawei
Meeting Meeting Meeting Mintues
project team
* All of the above activities should be performed in accordance with the Project schedule.

1.2.1 Project Quality Measurement

The project delivery quality would be evaluated by the relative report required on

each step. Huawei reserves the right to modify the exact requirement through MOU

and work order with subcontractor during the project implementation under the

outsourced scope of work.

The subcontractor shall respond Huawei’s work order every time and every where,

such as do the DT, trouble shooting & analyze in midnight.

The subcontractor shall output and delivery the DT report after 10:00 AM when

DT complete day, include logfile, DBF, KPI etc. , whatever the client request

If the subcontractor do the DT not in the DT plan& method& route which confirm

with customer and Huawei, Huawei can’t confirm the work, the subcontractor need

to do the DT again.
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The subcontractor shall full respond for all networks KPI achieve the Target which

confirm with Customer and Huawei. And The KPI can’t achieve the target should

provide root cause get the Customer and Huawei approval without any reason.

1.2.2 Employer Satisfaction

Bidder personnel will be assigned to obtain the Employer satisfaction in a timely

basis. And Employer satisfaction would impact both on deduction on payment

and penalty.

1.3 Responsibility Matrix

It is the bidder responsibility to highlight all non-compliances. Bidder is suggested to

propose the solution in details for the non-compliances in order for further discussions.

In addition, bidder is required to highlight to Huawei all additional efforts that don’t

cover in this section.

Definition:

1 Subcontractor: Bidding Subcontractor

2 Employers: Huawei

3 Customer: all operators

1.3.1 Project plan

1
2 3
Tasks
Subcontrac
Employer Customer
tor

Project detail Plan ★ Cooperating Cooperating

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1
2 3
Tasks
Subcontrac
Employer Customer
tor
Daily and weekly
★
report

Minutes of
★
meeting(MOM)
with customer
1.3.2 Delivery

The responsibility matrix below is during project implementation. It is the bidder

responsibility to highlight all non-compliances. Bidder is suggested to propose the

solution in details for the non-compliances in order for further discussions. In addition,

bidder is required to highlight to Huawei all additional efforts that don’t cover in this

section.

Definition:

Subcontractor: Appointed Huawei Subcontractor

Employer: Huawei

R: Responsible S: Support A: Approve

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Work
WBS Activities included Description Report Delivery Subcontractor Employer
Package
1 All Project Master Plan Project RF Implementation Plan Master Plan R A

Audit the site , collect the location,

antenna system information,
Site Audit Engineer Parameters R
including height, azimuth, tilt and
feeder cross check, etc.
According to project requirments,
Cluster/Town level
discuss&confirm DT plan, DT
optimization
method, select proper & confirm
Maintenance report( Periodic DT
DT routine with huawei, make the
DT Towns(5 – 9 BTS) = 6
routine (monthly&quarterly) R
Performance months
coverage DT optimization of main
Towns(10+ BTS)=3
towns (which define by huawei),
[DT special] months
anlaysis and optimization, make
H/Ws=4 months)
sure the DT KPI meet the target

Network optimization report R A

Arrange team for DT/CQT

including the indoor walk test for
Customer
customer complaint trouble
complaint Customer complaint
shooting according to project R
troubleshootin tracker
Drive Test and requriement, collect and analysis
g
Analysis during the drive test data, solve the RF
2 RNO MS
the project issue in the complaint
implementation According to project requirements,
discuss& Confirm DT plan, DT
method ,select proper& confirm DT
route with Huawei end client or
Quarterly Huawei, perform DT for per cluster,
Quarterly drive test or
Drive test & record and analyze DT data, check R
Benchmark Report.
Benchmark the coverage, interference,
test handover, drop etc, for all the
operators in the circle, DT to be
done for top 10 towns in every
quarter
Benchmark test report R A

VTM / TERM Cell,

TRAI/DOT/Government Audit,
Regulatory Support like test result R
Regulatory
required for impact of BTS
DT Support
radiation on human being.
DT Support on New feature
R
(NSS/BSS) trials and reports. DT

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after Software Upgrade, and

migration drive, re-homing,
cutover. Etc
Perform data service test
according to the project
Data service
requirements, analyze the Data Service Test
test and R
problems of data service test, Analysis Report.
analysis
output data service test report and
approval by customer

Bi-Weekly audit network

parameters including neighbor,
frequency and other parameters Parameters Audit report R
according huawei requirement,
make optimization if necessary

Weekly trouble shooting with the

Optimization Optimization worse cell of each BSC, make the
Worse KPI report R
Proposal Proposal necessary optimization, make sure
the KPI achieve the LCL vaule
Analysis the routine drive test data,
give the RF optimizaiton proposal
Coverage optimization
and implement after get the R A
report
approve from Huawei, ensure the
drive test KPI
Monthly Analysis BSC/Site
capacity according to traffic data, Expansion report R
provide the expansion proposal

Monthly analysis the drive test

data, give the expansion proposal Expansion report R
base on coverage requirement

Expansion Submit and get expansion

Expansion
proposal and proposal approval from huawei Expansion Report R
Proposal
implement end client
Do the necessary optimization
including parameters planning,
Expansion Optimization
optimizaiton, drive test and R
Report
optimizaiton for expansion
sites/Area

Network expansion acceptance R A

Routine
KPI KPI (daily/weekly/monthly)provide the
3 Maintenance KPI Report R
Maintenance Maintenance KPI report by cluster wise, BSC
wise/network wise according to

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project requirement

Make the necessary optimizaiton

including RF optimizaiton and
R
parameters optimization, ensure
the KPI achieve the target value

Monitor the KPI of special dates,

R
such as diwail and Holi

Weekly upate the engineer

Engineer Parameters R
Database Database parameters
maintenance maintenance Weekly update the performance
Performance Parameters R
parameter database

According to network KPI/capacity

requirement provide the re-design
Re-design
proposal incluing antenna re-design proposal R
proposal
re-design, re-homing, LAC
Re-Design optimization, etc.

Do the network optimization after

Re-design re-design, including KPI monitor,
Optimization report R
optimization drive test and analysis ensure the
KPI meet target
OMC data modify according to OMC data operation
R
project requirement tracker

DT Coordination R

OMC on duty according to project

OMCR OMCR R
requirement
OMC data collect and share with
the relative team according to R
project requirement
Troubleshooting & Complaint Weekly Issue Report R

Collect the Sector configuration of

R
TRX existing Network,monthly
configuration Analysis existion network traffic,
congestion and provide the R
Management Management solution, monthly
4
of Capacity of Capacity Base on existing network traffic
Traffic
and forecast trend output the traffic R
Analysis
forecast, monthly

Traffic Output the Expansion Proposal,

Expansion proposal R
Forecast monthly

Network expansion Report R A

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Daily and Daily and

Weekly Weekly Updated Project Daily and Weekly Project Daily and Weekly
R
Progress Progress Progress Progress Report
5 Routine Work
Report Report

Routine meeting with huawei

Meeting Meeting Meeting Mintues R
project team

All the engineer salary, allowance, travel fee, dormitory, and communication should be

provided by subcontractor.

Following base tools should be provide by subcontractor:

1． Laptop
2． GPS, Campass, Cars, Antenna Height & Down tilt meter
3． The office software including but not limit to Windows, office, Mapinfo and so on
4． Mobile for working purpose
If With test Kit, need provide below:
Drive Test Tool, MS external Antenna, Test Mobile phone(or datacard)
1.3.3 SLA of Customer Complaint

The customer will divide into 3 class, ClassA, ClassB, ClassC

 Class A, is the Gold subscriber, such as management person of Customer, and VIP list
provide by Customer
 Class B, is the Silver subscriber, such as normal customer staff and their relatives, and the
group user of Customer
 Class C is the normal subcribers
The complaint from class A should be give the feedback and recommendation within 4
hours, The complaint from class B should give the feedback and recommendation with 8
hours, the complaint from class C should be give the feedback and recommendation with
2 days.
If need done the optimization according to customer complaint, the A level complaint the
recommendation need implement with 2 days, for B level complaint the recommendation
should be implement within 3 days, for C level complaint the recommendation should be
implement within 5 days.

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2. Project Requirements
The bidder is required to provide the adequate information and Statement of

Compliances as per statements in this section.

2.1 Expertise

The Engineer who has qualifications as below should be provided by bidder, and

must pass through the authorization of Huawei.

The requirements for the expertise based on different roles are list below. As a

general requirement, the provided resources are requested to have general ability

as below:

 Fluent in English and rich with relevant working experiences.

 Skillful to operate Word, Excel and PowerPoint

 Huawei RF experiences, strong knowledge of products principles and RNP&O

flow

 Strong skill set of operating drive testing analysis software

(Probe&Assistant/TEMS / Asset / U-net / Nastar).

For the expertise requirements based on different positions are listed as below:

RNP& RNO Project manager

 At least 8 years of RF working experience with 5 years CDMA/DO RF

experience;

 At least 5 successful project experience with a role of project manager;

 Strong knowledge of RF principles;

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 Excellent in communication skill and be able to convince the customer;

 Excellent in project management skill;

Chief Engineer

 At least 8 years of RF working experience with 5 years CDMA/EVDO RF

experience

 Strong knowledge of principles;

 Be familiar with air interface protocol(Layer 3);

 At least have 5 successful project experience with a role as technical expert;

 Excellent in communication and be able to convince the customer;

Senior RNP Engineer

 At least 5 years of RF working experience with 3 years CDMA/EVDO RF

experience

 Strong knowledge of principles;

 Be familiar with air interface protocol;

 Be familiar with Asset/U-net Software to do the RF planning;

 At least have 5 successful project experience with a role as technical expert;

 Excellent in communication and be able to convince the customer;

RNP engineer

 At least 3 years of RF working experience with 1 years CDMA/EVDO RF

experience

 Strong knowledge of principles;

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 Be familiar with air interface protocol;

 At least have 1 successful project experience with a role as technical expert;

Senior RNO Engineer

 At least 5 years of RF working experience with 3 years CDMA/EVDO RF

experience

 Strong knowledge of principles;

 Be familiar with air interface protocol;

 At least have 3 successful project experience with a role as technical expert;

 Excellent in communication and be able to convince the customer;

RNO Engineer

 At least 3 years of RF working experience with 1 years CDMA/EVDO RF

experience

 Strong knowledge of principles;

 Be familiar with air interface protocol;

 At least have 1 successful project experience with a role as technical expert;

OMC Engineer

 At least 1 years of RF working experience with 1 years CDMA/EVDO RF

experience

 Strong knowledge of principles;

 Be familiar with air interface protocol;

 Be familiar with Huawei M2000 software;

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 Excellent in communication and be able to convince the customer;

Drive test Analysis engineer

 At least 3 years of RF working experience with 2 years of RF experience;

 Skillful in operating drive testing analysis software TEMS/CAIT and DT data

analysis;

Drive test engineer:

 At least 2 year of RF working experience and 1 year of RF experience

 Skillful in operating drive testing analysis software TEMS/CAIT and DT data

analysis.

Manpower Minimum Requirement

Position Minimum number

RNP&O Project manager 1

Chief Engineer 1

Senior RNP Engineer 0

RNP engineer 1

Senior RNO Engineer 1

RNO Engineer 2

OMC Engineer 2

Drive test and Analysis Engineer 4

Rigger 4

Bidder shall use the template in annex 1 in order to provide the details of the

resources that are planned to be assigned in the project. The CV of engineers for

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each position should be attached and it would have a major influence to the

contract award decision.

2.2 Personnel Arrival/Leaving

The project principal personnel from awarded consultant should arrive on-site 1

week in advance after the Huawei confirmed the start of working date. This is to

ensure the smooth work handover to the successful consultant and to further

understand the latest project status and progress.

For all the personnel to leave the project during the project rollout, it is required to

inform the project manager that is directly attached to the project 2 weeks in

advance. The approval in e-mail form is required in order for the personnel to leave

the project.

2.3 Project Schedule

The attachment below is the project schedule and timeline that the subcontractor

required to comply with. The subcontractor should accept the change about

schedule and timeline.

Key Tasks Start Date End Date

Whole Project 1st Aug 2011 31st July 2012

Huawei reserves the right to change the project implementation duration.

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2.4 Customer Satisfaction

Huawei personnel will be assigned to obtain the customer satisfaction in a timely

basis. And customer satisfaction would impact both on deduction on payment

and penalty.

2.5 Resources Platform

The bidder is required to setup the in-country resources platform where the work

will be carried out. The bidder should overcome all of the needs of their working

personnel the during the project rollout such as but not limited to engineering

vehicles, apparatus meter, certification transaction, expenses, office and logistics

platform, etc. The Huawei can provide the necessary guidance if it is required by

the bidder.

For work related visa/permits, the bidder is required to provide all of the working

resources with valid working visa/permits with respect to country authority’s

requirements. This is to ensure the working resources provided is able to work

legally in the respective country.

On top of the concerns as above, bidder is fully responsible for all of the working

resources benefits, safety and etc that work under bidder entity. The Huawei

should not be considered to be responsible for any part of these matters.

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2.6 Tool Requests

The minimum tools that required to be provided by the bidder for Network

optimization are as below.

Tool Required Pack 1 COMMENT

Min Qty
Laptop Y 1 for per
engineer
Drive Test tool Y 10 TEMS(Complete DT Kit, include
EVDO RevA function, Mapinfo and
all the other office software),
Antenna Height & Downtilt Y 10
meter

GPS Y 10
Compass Y 10
MS external antenna Y 10

Test mobile phone Y 30

Cars Y 10
Mapinfo Y 1/Engineer Necessary even quotation without
tools should including it

2.7 KPI Target

2.7.1 OSS KPI

Key Performance Indicators LCL Target UCL KPI Weightage

Voice

Network Accessibility (24 Hrs.)

Paging Success Ratio (%) 90 95 98 5%

Network Accessibility (NBH)

Call Setup Success Rate (%) 95 98 99 6%

Blocking (User Perceived) 1 0.3 0.1 6%

Cell Wise Accessability (Cell BBH)

Call Setup Success Rate (%) (Target: 95%) 85 90 98 6%

Voice Retainability

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Network Wide Retainability (NBH)

Call Drop (%) 1.25 0.5 0.1 7%

Soft + Softer Handoff Success Rate (%) 97 98 99 6%

Hard Handoff Success Rate (%) 85 90 98 4%

Soft + Softer Handoff Ratio (%) 45 30 10 5%

Cell Wise Retainability (Cell BBH)

Call Drop (Target:≤2%) 85 90 98 7%

Handoff Success Rate (Target:≥90%) 90 98 99 6%

Voice Quality (24 Hrs)

FER (Reverse) (Target < 3 % for each cell) 90 97 99 3%

FER (Forward) (Target < 3% for each cell) 90 97 99 3%

Data

Data Network Availability

PDP Activation Success Rate 95 97 99 6%

Data Retanability ( Packet data Busy Hour)

PDC Drop (%) 4 1 0.1 4%

EVDO Block Rate (%) 1 0.3 0.1 4%

Data Quality

CDMA: 1X Data Quality

Round Trip Time (ms) 400 200 50 3%

Average Reverse Link throughput (kbps) 25 50 150 3%

Average Forward Link throughput (kbps) 60 100 150 5%

EVDO Data Quality

Round Trip Time (ms) 250 125 25 3%

Average Reverse Link throughput (kbps) 400 600 1000 3%

Average Forward Link throughput (kbps) 600 900 1200 5%

Customer Care SLA

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Revised Optimization Scope

SLA Timelines (Working Hours

between 9:00 to 18:00( Monday
COMPLAINT-
to Saturday)
TYPE SUB-TYPE OF COMPAINT DEPARTMEN
CURRENT/
T VIP/CORPORAT
AMBASSA/Premimu
E
m

COVERAGE PROBLEM (Site Visit

C- NETWORK Required) RF 24 12

C- NETWORK VOICE QUALITY / CUT / ECHO RF 8 4

C- NETWORK CALL DROP RF 16 12

C- ROAMING UNABLE TO ACCESS NETWORK RF 8 4

DATA SERVICES - MBLAZE CONNECTIVITY ISSUE RF 8 4

DATA SERVICES - MBLAZE FREQUENT DISCONNECTION RF 8 4

DATA SERVICES - MBLAZE SPEED ISSUE RF 8 4

DATA SERVICES - MBLAZE NETWORK ISSUE RF 8 4

DATA SERVICES - MBROWSE CONNECTIVITY ISSUE RF 8 4

DATA SERVICES - MBROWSE FREQUENT DISCONNECTION RF 8 4

DATA SERVICES - MBROWSE SPEED ISSUE RF 8 4

DATA SERVICES - MBROWSE NETWORK ISSUE RF 8 4

Quarterly Drive test

DT as required during ongoing optimization for maintaining revised KPI's as submitted
DT as per TRAI excluding EMF/TEC etc.
N/w performance reporting & monitoring as per revised KPI's
Statistic KPI analysis maintenance & network parameter optimization
Network capacity Analysis & tuning suggestion
Not included in Scope

Planning & optimization for New Feature Addition.

In-Building Solution (IBS) planning

Not provide Site survey & candidate selection (3 sites most of the cases), TX/LoS surveys & site design, Search Rings for new cell site

Preparation of SACFA & WPC application,

Network planning & design (NP),Deployment Support (DS),Network Expansion Management Predict coverage plot, Benchmarking

Deployment Support (DS),On going Roaming Testing ,Provide tools to capture customer experiences

Drive Test include to Perform daily, weekly and monthly drive test as SSTL requirement ,

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Capacity Augmentation in Existing Network (CDMA) Carrier, where Additional Rack is required for Augmentation of Carrier Upgrades)
Capacity Augmentation in Existing Network (Cell Site because of Customer Complaint/Coverage Hole/Capacity Requirement) : Rehoming
is included where only configuration change is required.

Relocation of BTS

Terminal Testing

Bandwidth Connectivity for Uploading and Downloading Drive Test Data (With or Without Switch) Locations to Central server

Any Software Licenses required for Drive Test Data Collection, Post Processing, Analysis and Reporting

Drive test KPI ( Quaterly )

Voice KPIs
Measurement
Item Drive Test KPI LCL Traget UCL Period Weightages
1 FER <2 >=90% >=95% >=98 % Long Call 10%
2 Ec/Io > -12 >=90% >=95% >=98% Long Call 10%

3 Call Setup Time <=7% <=5s <=2% Long Call 10%

Data KPIs

1 EvDo Throughput(average) >=0.8mbps >=0.9mbps >=1.1mbps 15%

2 CDMA 1X Throughput (average) >=70kbps >=80kbps >=90kbps 15%

3 EvDo Throughput(Max) >=1.5mbps >=2mbps >=2.6mbps 10%

4 CDMA 1X Throughput(Max) >=170kbps >=200kbps >=270kbps 10%

Data call Setup Time(Average
5 Air Interface Setup) <5s <4s <2s 10%
Data call Setup Time( Average
6 PPP Link Setup Time) <7s <5s <2s 10%

2.7.2 Customer Complaint KPI

Customer Complaint KPI

Item Drive Test KPI LCL Traget UCL Measurement Period Weightages
% of NW related
complaints reversion
/ resolution within
1 SLA TAT >=97% >=98% >=100 % Monthly 60%
Recommendation
Monthly
2 Implement >=97% >=98% >=100 % 40%

Formula of the SLA KPI:

KPI=Complaint No. solve under the SLA/All Complaints

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2.8 Payment and Penalty:

The payment will be issue monthly, with 1 ESAR including following 5

parts.

2.8.1 Payment conditions

Subcon should monthly submit EASR reports, for following parts:

 Monthly KPI report (40%)
 Monthly coverage optimization report (40%)
 Monthly worse cell optimization report (10%)
 Weekly customer complaint tracker (5%)
 Monthly capacity analysis report (5%)

The Payment including five parts, OSS KPI maintenance Payment, Coverage optimization
Payment, Worse cell optimization Payment, Customer complaint KPI, Capacity Management
Payment.
Final ESAR payment = K1 + K2 + K3 + K4 + K5
UCL: Upper control Line
LCL: Lower Control Line
SC: Suppose Current value
NQI Notes:
1. KPI with %, NQI=|∑(( SCn-UCLn)*WeightageN)|;

2. KPI without %, NQI=|∑((( SCn-UCLn)/(UCLn-LCLn))*WeightageN)|;

Part 1 - OSS KPI, K1:

If All OSS KPI better than LCL

NQI=∑KPI WeightageN 100% OSS Payment

*(SCn-UCLn)>=0

NQI=∑KPI WeightageN* OSS Payment*(1-|NQI|*10)

(SCn-UCLn)<0

If Any OSS KPI worse than LCL

The KPI worse 0% OSS Payment

than LCL

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When the all the OSS KPI good than the LCL KPI then can start the payment, if any KPI bad than
LCL KPI, then OSS KPI maintenance will not be issued

Part 2: Coverage optimization KPI, K2

If All DT KPI better than LCL

NQI=∑KPI WeightageN 100% Coverage Opt Payment

*(SCn-UCLn)>=0

NQI=∑KPI WeightageN* Coverage Opt Payment*(1-|NQI|*10)

(SCn-UCLn)<0

If Any DT KPI worse than LCL

The KPI worse 0% Coverage Opt Payment

than LCL

When the all the Coverage KPI good than the LCL KPI then can start the payment, if any KPI bad
than LCL KPI, then OSS KPI manintenance will not be issued

Part 3: Customer complaint handle, K3

If All Customer complaint handle KPIbetter than LCL

NQI=∑KPI WeightageN 100% Customer complaint handle

*(SCn-UCLn)>=0 payment

NQI=∑KPI WeightageN* Customer complaint hanlde

(SCn-UCLn)<0 Payment*(1-|NQI|*10)

If Any Customer complaint handle KPI worse than

LCL
Any Customer Complaint hanlde 0% Customer complaint hanlde
KPI worse than LCL Payment

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When the all the Coverage KPI good than the LCL KPI then can start the payment, if any KPI bad
than LCL KPI, then OSS KPI manintenance will not be issued

Part 4: Worse cell optimizaiton, K4

If All Worse KPI better than LCL

NQI=∑KPI WeightageN 100% Worse Cell Opt Payment

*(SCn-UCLn)>=0

NQI=∑KPI WeightageN* Worse Cell Opt Payment*(1-|NQI|*10)

(SCn-UCLn)<0

If Any Cell KPI worse than LCL

The Cell KPI 0% Worse Cell Opt Payment

worse than LCL

For worse cell will just check the CSSR, HSR,DCR, TASR of all worse cell together.

Part 5: Capacity management, K5

The qualified (should be aproved by huawei team) capacity management analysis report should
sumbit before 5th of 2nd months, suppose d is the delayed date,
(1-d/30) * capacity Management part Payment
If no delay, will get 100% Capacity Managent Part payment

2.8.2 Penatly

If any KPI worse than LCL then will touch of the penatly, the pently max will be 5% suppose K is
the KPI value which worse than LCL value, then

Penatly=OSS Payment* ∑ WeightageN*(LCLn － Kn) + Coverage Opt Payment* ∑

WeightageN*(LCLn － Kn)+Customer Complaint handle Payment* ∑ WeightageN*(LCLn －
Kn)+Worse cell opt Payment*∑WeightageN*(LCLn－Kn)

If penatly is more than 15% of total payment, then the penalty will be 5%, otherwise will refer to
the above formula

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