Training Document

Amadeus Service Fee Manager

Training Document
June 2011
Amadeus Service Fee Manager
Training Document

Document control
Security level
Company Amadeus Qatar W.L.L
Department Training Services
Author Muhammad Zafar Minhas
Reviewed by Date
Approved by Date
Version Date Change Comment By
Jun 2011

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Table of Contents
Table of Contents ................................................................................. 3

Introduction .......................................................................................... 4
TICKETING FEE 5
BOOKING PROCESS FEE 5
CONTEXTUAL FEE 5

CREATING SERVICE FEES - CRYPTIC............................................... 7

STEPS TO CREATE SERVICE FEE 7
DISPLAY A LIST OF PRICE SCHEMES 7
CREATE THE PNR 7
SELECTING A PRICE SCHEME 8
PRICING THE PNR AND STORE A TST 8
ACTIVATING THE TICKETING FEE 10
DISPLAYING THE INFORMATIVE TSF 12
DISPLAYING THE FEE PARAMETERS 13
VALIDATING THE SERVICE FEE 14
DEACTIVATING THE TICKETING FEE 15
LISTING VALIDATED AND DEACTIVATED TSFS 16
DISPLAYING A VALIDATED TSF 16
ADJUSTING THE SERVICE FEE AMOUNT 17
ISSUING THE TICKETS 17
STEPS FOR CREATING SERVICE FEE 18

CREATING SERVICE FEES - GRAPHIC............................................ 19

STEPS TO CREATE A SERVICE FEE 19
SELECTING THE PRICE SCHEME 21
DEACTIVATING THE TICKETING FEE 24
DISPLAYING DETAILS AND CHANGING TICKETING FEE PARAMETERS 25
VALIDATING THE SERVICE FEE 27
ADJUSTING THE SERVICE FEE 28
ISSUING THE TICKETS 30

INFORMATIVE PRICING WITH SERVICE FEE.................................. 31

QUICK REFERENCE........................................................................... 34

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Introduction
Amadeus Service Fee Manager is a billable Amadeus product that is designed to
automatically calculate travel agency or airline service fees based on a set of
parameters defined by the agencies administrator. The calculation rules are
stored in a price scheme, which is identified by a unique number called the price
scheme reference (PSR).

The administrator can create several price schemes for an office so that the
agent can choose the most suitable one for the customer. Each office can store
a default price scheme reference (PSR) in the office profile that is used if the
agent does not select a particular PSR.

The service fee is stored in a record attached to the PNR called the transitional
stored fee (TSF).

To create the TSF you must be working in an active PNR and have entered the
passenger names or the group name for a group PNR. In a non-group PNR, the
TSF is associated to a single passenger.

In a group PNR, the TSF is associated to the whole group.

A TSF is identified by a unique number in the PNR.

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The service fee charged to a customer comprises the following components:

TICKETING FEE
This is based on ticketing parameters such as fare amount, itinerary type,
validating carriers, class of service, ticket type, form of payment type, credit
card type and provider.

BOOKING PROCESS FEE

This is based on the number and type of transactions performed in the PNR.

CONTEXTUAL FEE
This is based on the booking channel (such as traditional office, website, call
centre), delivery type (such as e-mail, messenger, fax), and group size.

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There are two types of offices that use Amadeus Service Fee Manager:

THE ADMINISTRATION OFFICE

This office creates and maintains the price schemes using the Price Scheme
Manager. The Price Scheme Manager is an optional component of Amadeus
Selling Platform. The administrator also defines the list of point of-sales offices
that can use the price schemes, known as the competence area.

POINT-OF-SALE OFFICES
These are travel agent or airline offices that charge a service fee to their
customers. The agents in the Point-of-sale offices can use cryptic distribution
system entries or a tab in Amadeus Selling Platform to display and validate the
service fee for a passenger in a PNR. Optionally, the service fee can be
integrated with itinerary pricing, Amadeus Best Pricer, informative pricing and
Amadeus Value Pricer entries, if the office profile is correctly configured.

The administration office can also be a point-of-sale office.

The office profile can be configured to include service fee data in the ticketing or
back office Amadeus Interface Record for billing and accounting.

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CREATING SERVICE FEES - CRYPTIC

This example shows a typical workflow to create a service fee for customers in a
PNR with Cryptic entries. Following steps are mandatory.

1) Display a List of Price Schemes (TFL)

2) Create the PNR
3) Price the PNR and Store a TST (FXP)
4) Activate the Ticketing Fee (TFU/T1/P1)
5) Display the Informative TSF (TFI)
6) Validate the Service Fee (TFV)
7) Issue the Tickets (TTP)

STEPS TO CREATE SERVICE FEE

Following example shows how to create and validate a service fee. Some of
steps are mandatory.

DISPLAY A LIST OF PRICE SCHEMES

You can display a list of all price schemes that are currently in production and
available to your office, it’s a mandatory step. Enter: TFL

System response:

CREATE THE PNR

To use Service Fee entries you must be working in a PNR or create PNR.

System response

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SELECTING A PRICE SCHEME
If you don't want to use the default price scheme, you can select another one
from the list available to your office. It’s an optional step. Enter: TFP/26603

System response:

PRICING THE PNR AND STORE A TST

In this example the office is using Amadeus Service Fee Manager integrated
with itinerary pricing. The fare displayed includes the ticketing fee component of
the selected price scheme. It’s a mandatory step. Enter: FXP

System response:

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You can display the ticket image for any of the fares listed after pricing to see
the ticketing fee that has been calculated for a passenger. Enter: FQQ1

Note: Pricing integrated with the ticketing fee for multiple passengers in a PNR
is possible if the same price scheme is assigned to all passengers.

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ACTIVATING THE TICKETING FEE
This entry activates the ticketing fee and associates a TST to a passenger,
Enter: TFU/T1/P1

The system displays the parameters it is using to calculate the service fee.

System response:

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DISPLAYING THE INFORMATIVE TSF
You can display the informative TSF for a passenger at any time.
You should display it before validation to ensure the service fee amount is what
you expect. It’s an optional step. Enter: TFI/P1

System response

Where:
A indicates an active fee
PSR26603 The price scheme reference used for the service
fee
TICKETING FEE AMOUNT The current values of each of the service fee
components.
TOTAL AMOUNT This shows the fare amount from the TST
(including taxes) followed by the amount plus the
service fee

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DISPLAYING THE FEE PARAMETERS
You can display the parameters that have been used to calculate the service fee
for a passenger. It’s an optional step. Enter: TFDA/P1

System response

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VALIDATING THE SERVICE FEE
Validation freezes the service fee data in the TSF. The service fee parameters
from the current version of the price scheme are used, even if a previous
version of the price scheme was active when you created the PNR.

Note: It is mandatory to validate a service fee. The agent should validate the
service fee before ticketing. Entry for validating the service fee for specific
passenger: TFV/P1

System response:

Entry for validating the service fee for all passengers: TFVA

System response:

After validation, all service fee counters are reset to zero.

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DEACTIVATING THE TICKETING FEE
If you want to deactivate validated TSF, You can still display it but you can no
longer modify it or use.

To deactivate specified validated TSF (F27), enter: TFX/F27

System Response:

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LISTING VALIDATED AND DEACTIVATED TSFS
This entry lists all validated TSFs for each passenger in the PNR. It also shows
deactivated TSFs, if there are any. Enter: TFFL

System response:

DISPLAYING A VALIDATED TSF

You can compare the service fee for each passenger by displaying the validated
TSFs. Enter: TFF/F30

System response

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ADJUSTING THE SERVICE FEE AMOUNT
If the automatically-calculated service fee in a validated TSF is not satisfactory,
and you are authorised to do so, you can make a manual adjustment.

To adjust the amount, enter,

For example: TFA/2.50/*FREE TEXT/F30

System Response:

Save the changes in PNR, Enter: RF ADMIN; ER

ISSUING THE TICKETS

The final step is to complete the PNR and issue the tickets.
Enter: TTP or TTP/P1, 2/S2-3

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STEPS FOR CREATING SERVICE FEE
Following are the steps for creating service fee in cryptic mode

1 – Display list of price scheme, Enter: TFL

2 - Define the required PSR for the PNR, Enter: TFP/26603

3 - Price the PNR and create the TST, ENTER: FXP

4 - Activate the Ticketing fee for specified TST and Passenger,

Enter: TTFU/T1/P1

5 - Validate the TSF for specified Passenger, enter: TFV/P1

6 – If need to adjustment in service fee amount,

Enter: TFA/2.50/*ROUND OFF/F30

7 - Save the TSF information in the PNR, Enter: RFADMIN; ER

8 – Issue the Ticket, Enter: TTP

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CREATING SERVICE FEES - GRAPHIC

Amadeus Service Fee Manager is an optional product component in Amadeus
Selling Platform. You can create, validate, and deactivate service fees.

You can change the ticket type or validating carrier, make adjustments, and
display the service fee details.

STEPS FOR CREATE A SERVICE FEE

This example shows how to create and validate a service fee from the Amadeus
Service Fee Manager tab in Amadeus Selling Platform. Some of steps are
mandatory.

Creating the PNR, Pricing the Fare and Storing the TST are (Mandatory).

For Example:

Click on the Amadeus Service Fee Manager tab.

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The screen is divided into three parts. The active service fees are displayed in
the top part.

The price scheme that is assigned to the customer is displayed. The default
price scheme for the office is marked with an asterisk.

System Response:

You can choose the most suitable price scheme for your customer from the list
available to your office, or you can work with the default price scheme already
displayed.

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SELECTING THE PRICE SCHEME
If you don't want to use the default price scheme, click in the PSR Name field
and select another price scheme from the list available.

Click on in the PSR Name field to select a different price scheme than the
one displayed. Select the price scheme from the list then click on Select. You
can select a different price scheme for each passenger.

System Response:

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Click on in the TST field. Select the TST number in the TST List dialog box
then click on Select to activate the ticketing fee. Repeat this step in the service
fee for each passenger. The fee values are automatically adjusted for the price
scheme you chose.

System Response:

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Repeat same steps for each passenger in PNR.

Note: Ensure that you activate the ticketing fee before you validate the service
fee.

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DEACTIVATING THE TICKETING FEE
If you want to deactivate a ticketing fee, select a TST from the drop-down list to
deactivate the ticketing fee.

Click on in the TST Select 0 to deactivate the ticketing fee.

System Response:

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DISPLAYING DETAILS AND CHANGING TICKETING FEE PARAMETERS
Select only one of the passengers, and then click on Display Details to display
the Service Fee details window. This displays the parameters that are used to
create the service fee.

System Response:

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You can change any of the values in the editable fields. You can for example,
change the ticket types, adds a form of payment and credit card information,
and change the validating carrier.

If you made any changes, click on Apply, and then click on Close.

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VALIDATING THE SERVICE FEE
Select the check box next to each passenger name, and then click on Validate

When you have validated the fees, they are displayed in the Validated Fees
section in the middle part of the screen.

System Response:

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ADJUSTING THE SERVICE FEE
To make an adjustment, click on Adjustment field of the validated fee.

Enter the adjustment amount and justification text, and then click on OK.

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System Response:

To save the service fee amount in the PNR:

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Click on icon and save the changes,

Enter: RFADMIN; ER

System Response:

ISSUING THE TICKETS

The final step is to complete the PNR and issue the tickets.
Enter: TTP or TTP/P1, 2/S2-3

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INFORMATIVE PRICING WITH SERVICE FEE

Following are the steps to include service fee amount in the informative pricing.

Step 1 – Display list of PSR for your required PSR. It’s an optional step.

Enter: TFL

System Response:

Step 2 – Informative pricing entry with required PSR.

Cryptic entry without Pricing Mask:

System Response:

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Cryptic entry with Pricing Mask:

System Response:

Fill the Pricing Mask with required information, place the cursor in the end of the
last line and enter.

System Response:

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Step 3 – Display the Pricing information, enter: FQQ1

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QUICK REFERENCE
Following are the service fee cryptic entries and options
OPTION DESCRIPTION
Lists price schemes available to your office.
TFL Note: The price scheme administrator sees all price schemes,
including inactive and archived ones. The agent sees only active
price
TFP/26603 Defines the PSR in a PNR.
Mandatory if a default PSR is not defined in the office profile
TFU/T1/P1 Activates the ticketing fee.
You must store a TST before you can make this entry
Displays the informative TSF for all passengers in a non-group
PNR. If you have priced the PNR and stored a TST, the informative
TFIA TSF includes the ticketing fee calculated using the system
parameters for validating carrier and ticket type. You do not need
to manually activate the ticketing fee. If several TSTs are assigned
to a passenger then one TSF for each TST passenger pair is
activated
TFDA/P1 Displays fee parameters for the informative TSF for Passenger 1
TFV/P1 Validates a service fee for passenger 1.
TFVA Validates the service fee for all passengers in the PNR.
TFFL/P1 Lists validated and deactivated TSFs. For a specific passenger
TFFL Lists validated and deactivated TSFs
TFF/F27 Displays a validated or deactivated specified TSF
TFDA/F27 Displays fee parameters for a specified validated TSF
TFA/2.50/F30 Adjusting the service fee amount for specified PSR
TFX/F27 Deactivates a specified validated TSF
TFS/PS-26603 Displays a price scheme formula for specified PSR
FXP/NF If you do not want to include the ticketing fee in the fare
amount displayed after an Amadeus itinerary pricing.

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