MANPOWER

TECHNOLOGY INTELLIGENCE

Quality Protec on
B - B B E E L E V E L 1
C O N T R I B U T O R
SE

SURVEILLANCE MONITORING AND DETECTION

CU
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 TABLE OF CONTENTS

BA
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KI
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Challenge, Solu on, Result

G
02

SE
CT
One Provider... One Powerful Solu on 03

O
R
A Na onal Security Presence... Exactly where you need us 04
Creden als 06

CA
Affilia ons 08

RE
M
PU

TA
Your Customer is our Customer... 10

I
S

L
PR

AN
O
Developing Risk Profiles 11

D
TE

CO
CT
Shi ing to a Technology and Intelligence-Driven Solu on 12

M
IO

M
N

ER
Analy cs Direc ng Security Spend 13

CI
AL
Quality Management 14
Incident and Accident Repor ng and Inves ga on 16

N
IO
N

CT
Real- me Security Metrics 18

TE
TI
EA

O
Form Follows Func on 20

PR
CR

RY
RE
Mul -Facial Recogni on 22

ST
D
AN

RE
Facial Access Control 22

FO
Y
IT
AL
Queue Detec on 23

IT
SP
People Counter 24

O
H
RE

TY
SNIPR 25

N
SI

RI

IO
D

CU
EN

CT
Mo on Detec on, Alarm and Video Verifica on System 26

SE

TE
TI
AL

O
C
Nurse Call 27

PR
SE

H
AD
CU

KP
StopLi 28
RI

N
TY

Rail Cameras 30
The Right People - Selec ng Security Personnel 31

SU
Security Educa on and Training 32

RV
N
W

E
Employee Wellness and Assistance 34
AR

IL
I
AT

LA
EH

IG

N
iMvula Youth Development Programme 35
O

ST

CE
U

VE
SI

Local Community Involvement 36

N

IN
G

Repor ng and Client Communica on 36

Status and Incident Reports 36
Feedback Mee ngs 38
N
IO

Smarter Security in the Long Run 39

CT

ES
IL
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The iMvula Group 40

ST
O

RN
PR

Contact Us 41

TU
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W
ET

01
N
 Challenge Solu on Result

A
re you struggling to maintain the same
level of quality security coverage while
reducing security expenses?

Try iMvula's Integrated Security Offering…

B ased on a comprehensive risk analysis, we
create a three-dimensional Integrated
security solu on, which combines On-site
Guarding with Remote Guarding and Mobile
Guarding to produce enhanced security
Q
Ÿ
uality security at a lower cost.

By leveraging the advantages of Remote and Mobile

performance while achieving notable cost Guarding we achieve up to 25% reduc on in your security
efficiencies. cost.

We achieve this by: Ÿ Addi onal security assurance is provided by way of

technology and real me repor ng.
Ÿ Integra ng exis ng technologies to communicate
directly with our Control Centre, providing 24/7
coverage at a reduced cost.

Ÿ iMvula's Mobile Armed units patrol the property

once per night at random me intervals for a 15-
20 minute tour.

Ÿ The presence of on-site security officers is

reduced during low ac vity periods.

02
 One Provider...
One Powerful Solu on

i
Mvula is unequalled in capacity, manpower
and experience. With over a decade of
experience, our interminable drive to
perfect security service delivery within a real-
world context pushes us to inves gate,
develop and implement best prac ce.

We are recognised as leaders in the security

industry, shaping prac ces to be smarter,
more efficient and cost effec ve - ul mately
mee ng the needs of the clients we serve.

Combining a na onal footprint, advanced

security technology and technical know-how
built up over more than a decade of offering
large-scale security solu ons, we can provide
complete peace of mind to a business of any
scale, across any geographic footprint.

SASA Gold rated, proudly SABS ISO 9001

compliant, and rated as a B-BBEE Level 1
contributor, we make complete business and
opera onal sense to the public and private
sector seeking to engage with a security
service provider.

03
 A Na onal Security Presence...
Exactly where you need us

LIMPOPO

HQ

GA

G
EN
N
LA

UT
A

GA
M
NORTH-WEST PU
M

FREE STATE

KWAZULU
NATAL

NORTHERN
CAPE

EASTERN CAPE

WESTERN
CAPE

04
 Creden als

PUBLIC LIABILITY SACAA CERTIFIED

Our comprehensive public Our SACAA cer fica on entails
liability insurance includes the protec on and safeguarding
pollu on liability, products of passengers, crew, ground
liability, negligent advice, personnel, the general public,
statutory defence costs, wrongful aircra and aircra facili es
arrest, defama on, employers a g a i n s t a c t s of u n l a w f u l
liability, errors and omissions, interference perpetrated on the
custody and control as well as ground or in flight.
incidental medical malprac ce.

SAIDSA CERTIFIED ICASA CERTIFIED PSSPF CERTIFIED

iMvula is compliant with the
iMvula is a proudly approved All iMvula telecommunica ons
Private Security Sector
SA I D SA s e c u r i t y s e r v i c e and broadcas ng systems are
Provident Funds Act of 1956,
provider for security systems, licensed and cer fied by ICASA
ensuring a be er life for
ranging from basic alarms to ensuring reliable, high quality
security employees and their
sophis cated electronic intruder services are rendered to our
families.
detec on systems, control valued customers.
rooms and CCTV incorpora ng
signal monitoring as well as the
provision of armed reac on
services.

VEHICLE LIABILITY PSIRA CERTIFIED

Our compliance in this regard
iMvula and all security officers
includes comprehensive cover as
are PSIRA cer fied promo ng
well as third party liability,
services characterised by
passenger liability, unauthorised
professionalism, transparency,
passenger liability and con ngent
accountability, integrity and
liability.
performance.
06
Creden als

UIF CERTIFIED SASA CERTIFIED

Through the Department of The Security Associa on of
Labour, iMvula assists with South Africa (SASA) is a world-
short term relief for security class professional body that
personnel in support of the advocates, promotes and
Unemployment Insurance Act. drives industry compliance
COMPLIANCE
within South Africa’s private
security industry and iMvula iMvula is cer fied by SARS and
Quality Protec on is a gold all tax affairs are in order and
member. remains in good standing.

SANSEA CERTIFIED COIDA LETTER OF GOOD STANDING

iMvula is a member of the Our security officers are at the

1
South African Na onal Security frontline of your business and
Employers’ Associa on se ng making sure they are in good B-BBEE
sta c and mobile monitoring health a er a possible accident LEVEL
standards. iMvula is in full or incident is in our best interest. CONTRIBUTOR
support of SANSEA ensuring iMvula is fully compliant with the
that the guarding industry is Compensa on for Occupa onal
able to play a meaningful role in Injuries and Diseases Act in this
the na onal security of our regard.
country.
B-BBEE LEVEL 1 CERTIFIED
iMvula is a cer fied B-BBEE
Level 1 contributor.
SABS ISO 9001:2008 QMS NKP CERTIFIED
iMvula is accredited by the iMvula Is accredited with the
S o u t h Af r i c a n Bu re a u of Na onal Key Points Act that
Standards (SABS) developing provides for the declara on
conformity in services that and protec on of sites of
facilitate access to markets for na onal strategic importance.
the South African security
industry. 07
 Affilia ons

SASSETA SAFETY AND SECURITY SABRIC AFFILIATE

iMvula is a proud affiliate with As one of South Africa’s top
SASSETA by ensuring quality security service providers, we
accredited skills training is strive to deliver measurable
aligned to the security sector. value to our clients by
consistently delivering high
quality support and services.
Together with Sabric and
public private partners we view
crime reduc on as a shared
responsibility and collec ve
priority.

COMMUNITY POLICING FORUM SASA GOLD MEMBER AFFILIATE BAC CERTIFIED

iMvula is a partner in the iMvula maintaining a gold A proud affiliate to Business

Community Policing Forum affilia on stand with SASA in Against Crime (BAC) iMvula
aimed at achieving more the security sector maintaining supports government in
effec ve crime control, diligence, integrity and effort ra p i d l y a n d s u b s t a n a l l y
improving policing and towards professional and reducing the levels of crime in
i m p rov i n g q u a l i t y of l i fe measurable service levels. South Africa.
through proac ve reliance on
community resources.

ASIS INTERNATIONAL PSIRA AFFILIATE

iMvula is a proud partner to iMvula together with PSIRA
ASIS in increasing the serves to protect the
effec veness and produc vity cons tu onal rights of all
of security professionals by people to life, safety and
developing educa onal dignity through the effec ve
programs and materials that promo on and regula on of
08 address broad security the private security industry.
interests.
Affilia ons

SECURITY INDUSTRY ALLIANCE

The Security Industry Alliance is an
Alliance of Security Associa ons in
South Africa. As a united voice to
this industry, iMvula shares a voice
in communica ng common interest
and sharing a watchdog status to
crime preven on.

SOUTH AFRICAN POLICE SERVICE

iMvula’s affilia on with the
SAPS stands firm in par cipa ng
in endeavours to address the
root causes of crime in the
business area and community .

CAMPROSA
iMvula is in co-opera on with
CAMPROSA regarding the
studying and preven on of
crime, campus protec on,
occupa onal health and safety,
access control and other risk
services . 09
 Your Customer is
Our Customer...

i
Mv u l a Qu a l i t y Prote c o n's
service delivery is based on good
customer service. Our officers are
among the first people your visitors
see and they need to create posi ve
feelings about your business while
enhancing personal safety and
security.

Our officers are trained to greet all

persons and make eye contact which
is a proven technique for deterring
unwanted behaviour and ac vity.
We recognise that our security
officers are at the front line of your
premises and they prac ce the rules
of customer-first and courteous
enforcement.

Our officers are uniformed to be

highly visible, represen ng persons
of authority.

Th e i r t ra i n i n g i n c u l c at e s t h e
understanding that their image,
ac ons and interac ons with visitors
and staff provide an encouraging
feeling about your business and its
security program. They are available
to answer ques ons, provide
direc ons and escort services and
serve a general purpose of being a
mobile help-desk.
10
 Developing
POSSIBLE RISK
Risk Profiles Iden fy which risks
may poten ally impact
on the specific site or

F
environment
orming part of the approach to cra ing
an effec ve security strategy, a
comprehensive risk assessment will be
completed for each of your facili es. This is
done through analysing the data rela ng to
risk incidents applicable to the site, including:
RISK ASSESSORS
Ÿ The frequency of security incidents Determine how likely it
is for the threat to occur
Ÿ The nature of the incidents in this specific se ng

Ÿ The cost related to the incidents that

occur across the spectrum of your
infrastructure

By examining impact, frequency and RISK ASSESSORS

associated cost of security incidents, we Measure the poten al
impact of risk
develop an understanding of current and (should they occur)
emerging risks as well as the trends
associated with how these risks change and
evolve over me.

The development of risk profiles relies on

determining the following:
Ÿ Iden fying poten al risks
Ÿ Determining the probability of the
occurrence of iden fied risks
A specific ra ng is determined by
measuring impact and probability of risk
making it possible for assessors
to assign a Risk Profile to
each individual site

Ÿ Measuring the poten al impact of RISK RATING

Based on likelihood of risk occurring
the risk on the environment and impact the risk would have

The process of developing each site's risk 11

profile is briefly outlined:
 Shi ing to a Technology and
Intelligence-Driven Solu on

T
he effec veness of manpower-intensive
security solu ons is diminishing in the face
of an evolving and dynamic landscape of
risk and economic constraints.

Right sizing security services requires:

Ÿ Analysing risk to determine the most

effec ve and economical security response.

Ÿ Applying automa on of security technologies

to reduce the reliance on manpower.

We understand the nature and trends that

shape the threats impac ng on your business'
ability to effec vely perform its func ons and
service the public.

By using smart technology, intelligence and

analysis we focus our security resources on
high-risk priori es, cra ing cost effec ve
solu ons that resonate with your
opera onal, technological and strategic
configura on, both in its current and future
form.

12
 Analy cs Direc ng
Security Spend

T
he role of intelligence is central
to our approach. iMvula makes
use of real- me trend analysis
to monitor and implement appropriate
interven ons to prevent incidents
from occurring.

This is supported by a risk-focused

hybrid approach combining sta c and
mobile guarding and patrols,
technology, property-focused security
prac ces and intelligence.

This intelligence-driven approach

focuses security resources on proac vely
preven ng incidents and loss and
ar cula ng appropriate security
responses where incidents do occur.

13
 Quality
Management

O
ur comprehensive quality management system ensures that your
service requirements are con nually met.

All management func ons and opera ons are driven by ISO-cer fied
processes. This is supported by a central informa on management tool which
ensures that all business processes are integrated into a single comprehensive
system.

This centralised system is a securely hosted, web-based pla orm that provides
you as the client and us access to informa on, metrics and reports to facilitate
fast and accurate decision making.

iMvula is able to deploy resources suited to

SECURITY deliver security services across anygeographic
footprint in response to diverse threats and
RESOURCES incidents. This includes a range of technological
solu ons, manpower, vehicles and firearms.

All business processes are managed through-

DEPENDABLE out the cycle. This includes incident and
inves ga on management and tracking
OPERATIONS processes, fleet and financial management
systems, resources scheduling and resource
produc vity systems.

Our centralised management systems allows for

GUIDING the monitoring of service levels, providing an
SERVICE audit-able method to measure service delivery.
DELIVERY This drives best prac ce and establishes
con nuous improvement across all our business
units and departments.
Quality Protec on

15
 Incident and Accident Repor ng
and Inves ga on
P
roperly recording the facts
concerning incidents, injury
and damage to property is an
essen al security func on.
Without proper records, it can be
extremely difficult to defend a case
in which the plain ff has all the
facts and the organisa on has no
facts or incomplete facts.
We u lise the Online-Intelligence
pla orm to capture and manage
informa on related to incidents
and risk management.
16
All security incidents are recorded
through the electronic occurrence book
with the aim of centralising and
standardising incident informa on and
to subsequently iden fy trends and
risks.
All informa on pertaining to incidents is
stored in structured fields to enable data
mining across the various applicable
dimensions. Monetary values associated
with incidents are stored and we use this
informa on to calculate the efficiency of
current security measures, processes
and procedures.
Quality Protec on

17
 Real- me
Security Metrics

i
Mvula will provide you with access to our web-based
Online-Intelligence client dashboard which we will
customise to provide real- me informa on regarding
the security status of each of your buildings or sites.

This is based on automated and con nuous data feeds

from all aspects of the integrated security service
outlined above. This data is analysed and displayed
through an intui ve user interface, providing you with all
relevant security metrics.

18
Real- me
Security Metrics

O
ur web-based client dashboard provides you with
real- me informa on regarding the security
status of your site. This is based on actual and
con nual data received from our security presence and
technology deployed.

The data is analysed and displayed through an intui ve

user interface, showing all relevant security metrics in one
place.

The dashboard has a customisable interface, making it

possible to add specific data widgets to the dashboard
screen. This screen can also be designed to focus on site,
region or other risk metrics. The selec on of KPI's
measured and the dashboard layout and design is done in
consulta on with you.

19
 Form
Follows Func on EASY
ROSTER
GEOTAB

O
ur na onal control room provides a
comprehensive, focused monitoring BLOOD
solu on for all manpower and HOUND
technology employed to deliver our
integrated security service.

All iMvula Control Room staff are trained to

monitor radios, CCTV, alarms and are fully ONLINE
capable of dispatching Armed Response units INTELLIGENCE
in the event of an emergency / break-in.

Our systems are both standardised and PTT

scalable allowing us to cater to your every
need.

Equipped with video walls providing

operators with visual feedback, we provide
accurate and rapid responses to situa ons in
the field.

Whether u lised as a collabora ve space

with instant sharing of important data, or
structured as a mul -display arrangement
with dedicated worksta ons throughout the
room, we deliver an integrated control and
command centre that focuses on effec ve
opera ons.

20
INNOVATIVE SECURITY SOLUTIONS
The following are some of the latest technological
solu ons available for our clients in all industries.

Access Permission Granted

Employee Name: Jonathan Ma hew Carter
Employee Number: B0213648
Department: Finance
Quality Protec on
Date: Friday, 20 July 2018
Time: 11:54 am
 Mul -Facial Recogni on
M F
onitoring crowds and public spaces is a challenge for most security
systems and personnel as the sheer number of people can be over
whelming. The new mul -facial recogni on applica on addresses
this issue.
The applica on is built into cameras from manufacturers and detects up to 30
individual faces per second. It is recommended for use in crowded loca ons
like shopping centres, public transport hubs and entertainment centres like
sports stadiums.
Our Facial Recogni on System can also be placed at building entrances to
iden fy and push alerts should a VIP guest arrive or an unwanted individual
enter the building. Recep on will be able to greet key visitors by name and
alert the client liaison of the VIP’s arrival, before he or she reaches recep on.
22
Facial Access Control
acial access control is the ul mate in secure and reliable iden fica on.
Using a dual lens camera, the system takes a 3D scan of the contours of
the face and only allows access if the face matches one of its saved
profiles. The system has 99.9% verifica on success for all faces and is so
accurate that it can’t be confused by photographs.
For extra security our Facial Access Control System can be integrated with
other camera systems. For example, it can be integrated with Licence Plate
Reading (LPR) CCTV Systems to provide double verifica on of people in
vehicles. Our Facial Access Control System can also be integrated with other
security systems like boom gates, turns les and access control readers.
Standard Facial Access Control Systems can store up to 3000 facial profiles,
5000 fingerprints and 5000 license plates, while more complex systems can
store up to 10,000 facial profiles. With so many saved profiles, the system has
proven popular with hotels, banks and casinos where they have been used to
develop “white lists” of preferred customers such as high-value customers and
“black lists” of unwanted visitors such as criminals.
ALERT! Access Denied
CRIMINAL
DETECTED
 Queue Detec on

W
ithin the retail industry, wai ng me is one of the biggest sources
of customer dissa sfac on but this can be significantly reduced
with our Queue Detec on System. Queue detec on is a CCTV
analy cal applica on that is built-in to our cameras.

It allows the camera to automa cally scan the number of people queuing at the Airports and borders: Passport check in and check out queues
check-out and if the number of people exceed a predefined limit, it sends an
alert to the store manager. Queue detec on provides a significant compe ve
Retail: Cash desks and emergency exit queues
advantage to retailers over their rivals and has been shown to be effec ve at
building customer loyalty.

Concerts and events: Entrances and exit queues

23
 People Counter

O
ur People Counter System is a specialist dual lens CCTV
camera that has been developed specifically to calculate
the number of people that have entered, le or passed by a
certain point over a precise me or period. Our cameras have
become an essen al retail management tool and have proven very
effec ve at determining the following:

01 02
Shopper conversion rate Traffic flow

The total number of visitors versus The movement of shoppers throughout a

the number that made purchases and centre or store. Our systems assist
the value of revenue generated. retailers in iden fying the most popular
loca ons, leading to more effec ve store
layouts and planning.

Marke ng effec veness Staff planning

Our systems counts the precise Our systems enable retailers to accurately determine
number of shoppers on a given day or how many employees will be required in their stores,
over a par cular season. Our People resul ng in greater efficiencies and cost savings.
Counter Camera Systems can also be
used to determine the success of
promo onal ac vi es.

24
03 04
 SNIPR

S
NIPR is a security applica on which uses Licence Plate Recogni on (LPR) CCTV
technology to iden fy suspect vehicles. It works by using the camera to automa cally
scan licence plates of vehicles within the radius.

The license number is then checked against the SAPS na onal database and other vehicle
databases that have been reported stolen, missing, involved in crime or are known to belong
to criminals.

The whole process takes seconds to complete and staff are immediately alerted if any
suspicious vehicle is detected, giving them sufficient me to decide the best course of ac on.

Key Benefits

Comprehensive
Our SNIPR Sytem is constantly updated in real me from thousands of public
and private sources across South Africa. No ma er where criminals operate
from, our SNIPR System will be vigilant of such opera ons.

Cost Effec ve
SNIPR is available for a low cost monthly fee, allowing you to save money by
reducing the number of guards in your employment.

Fast
Our SNIPR System instantly alerts your security personnel, allowing
them to stop the vehicle before it enters your premises.

Proac ve
The informa on captured by our SNIPR Systems can
be used to get ahead of criminal syndicates and
ul mately prevent criminal ac vi es. 25
 Mo on Detec on, Alarm and Video Verifica on System

U
nlike any other CCTV surveillance systems that records INDOOR SITES OUTDOOR SITES
video footage, our Mo on Detec on, Alarm and Video
Verifica on System sends a short video clip of your
premises with an alarm no fica on to our Na onal Control Room T H R E AT
DETECTED
T H R E AT
DETECTED

for immediate review and for our Operators to respond

appropriately and effeciently .

Our Monitoring System can be installed with only a cell tower

signal for communica on, with no need for the tradi onal AC
power, phone line or internet requirements that remote sites
o en lack. iMvula understands that most remote sites have
limited fencing and are uncontrolled environments. Unlike T H R E AT
tradi onal outdoor sensors, our built-in cameras assist our DETECTED
Control Room Operators in dis nguishing true break-ins from
animals loitering around or approaching the premises.
Residen al estates HVAC roo ops
Our Video verifica on and sensor technology is an effec ve Retail centers Scrap and recycling yards
solu on because it provides no fica ons to our Control Room Restaurants Construc on sites
and relevant par es before break-ins happen and before the Shopping Malls Parking lots
damage is done. Office spaces Fenced or gated areas
Commercial property Copper storage sites
Schools Cell phone towers
The benefits: Vacant proper es Substa ons
Warehouses Parks and recrea on sites
Our Video, Alarm and Mo on Detec on System is suitable for Pharmacies Remote facili es, mines and gravel pits
indoor and outdoor use and eliminates costly and wasteful Dealerships Petroleum, gas and chemical facili es
spending on the reac on to false alarms.

Mo on viewers have built-in infrared illuminators with an

outdoor range of 30 feet and an intdoor range of 23 feet.

The camera system will not affect your Wi-Fi network because
the panel only communicates in an outbound direc on.
Outdoor Mo on Indoor Mo on Smoke Detector Indoor Universal Outdoor Visual Indoor Siren
Reduces losses by aler ng our Control Room and responding to Viewer Viewer Unit Transmi er Verifica on Unit System
threats effec vely.
 StopLi

I
nventory shrinkage is a major problem for retailers, especially supermarkets, where losses
through scan avoidance can exceed over R80,000 per store, per month. Unfortunately,
despite the best efforts of Store Managers and Security Guards, most the goes
undetected un l a physical stock-take is under taken. Now help is at hand with StopLi ,
which has proven itself as the most effec ve scan avoidance solu on.

StopLi is integrated with CCTV and retail POS Systems and the camera footage is analysed
and compared against items scanned. Any devia ons in the scanning process will be flagged.

Our system is also capable of iden fying the full set of fraudulent behaviours which includes
“sweet hear ng”, products purposely misaligned with the scanner, self-checkout shrink,
refund fraud, basket-based loss and opera onal errors.

27
 Rail Cameras

O
ne of the biggest frustra ons for Security Officers and Opera ons
Managers are blind-spots and obstructed views, which allow criminals to
avoid being detected and limit views of produc on. This problem can be
eliminated with our Rail Camera System.

Rail cameras are the latest CCTV developments in the security industry. Our
system consists of a CCTV camera that is housed inside a long but discrete mirrored
tube. The camera is able to rapidly move up and down the tube. With the help of
motors, our Rail Cameras are able to lt, zoom and pan a complete 360 degrees.

Our Rail cameras have also been designed to operate discretely. The camera can
move up and down the tube silently and the tubes mirrored surface hides the
camera from view, enabling it to operate undetected. They are so effec ve at
covering an area that they eliminate the need for other cameras and are ideally
suited for use in large public places such as supermarkets, shopping centres and
airports.

28
Quality Protec on
 The Right People - Selec ng
Security Personnel

i
Mvula provides a reliable and professional
security team where our security
employees are truly ambassadors for your
organisa on.

All employees are ve ed at least twice per

year with the Private Security Industry
Regulatory Authority (PSIRA) in respect of
grades.

To provide professional security officers, not

just security guards, our protec on program
relies on our comprehensive, effec ve
program for recrui ng, ve ng, selec ng and
retaining high-quality individuals. We hire
employees that meet the cultural needs and
requirements of each individual facility.

Only candidates we are confident will reduce

the poten al for an incident and who also act
responsibly when an incident occurs are
c o n s i d e re d . T h e p r i m a r y a r i b u t e s
considered prior to employment are
excellent communica on skills, ap tude to
learn and a customer service a tude.

A cornerstone of our recruitment and on-

going quality control processes is the
performance of stringent pre-employment
verifica on to ensure that all personnel
deployed are of the highest calibre and have
a track record that a ests to their
experience, exper se, honesty and integrity.

30
 Security Educa on
and Training
A
major element of our security
p ro g r a m i s t o s m u l a t e ,
educate, and mo vate your
and our employees to be conscious of
protec on needs and to prac ce good
security awareness.
iMvula delivers focused, high impact
training through the iMvula Training
Academy which provides a formal
environment where students a end
daily classroom-based training.
SASSETA-accredited qualifica ons in
security are provided at NQF levels 3
and 4 in addi on to Specialist courses
including Property Security, Na onal
Key Points, firearm training and
Avia on Security.
Recently refurbished and expanded
to accommodate 200 students, our
Training Academy is focused on
providing training to all iMvula
officers, crea ng a security force
that is competent in general and
specialist security prac ces, as well
as communica on skills needed to
effec vely work with and transfer
informa on in the given context.
Our personnel are trained in the
proper response to aggression
management, bomb searches,
evacua on procedures, workplace
violence, and taking ownership of
their security responsibili es.
Our security officers are well
prepared to handle specific issues
frequently encountered in the
environment such as subduing irate
customers, assis ng with managing
queues and wai ng areas, escor ng
a lost visitor and performing any
number of other tasks at any me
anywhere in the facility.
31
 Employee Wellness
and Assistance

P
re-employment medical examina ons
are conducted in respect of all Security
Officers.

As part of a holis c approach to human

resource management, iMvula recognises the
importance of providing support to its
personnel when needed.

The program is aimed at providing construc ve

assistance in the form of confiden al
counselling and referral to every employee
who experiences personal as well as work
related problems.

It is important to note that the primary

objec ve of the iMvula Employee Assistance
Program is supported by the idea of
empowerment. This entails providing the staff
member with the skill to effec vely find a
construc ve conclusion.

32
Quality Protec on
 iMvula Youth Development
Programme

M
illions of young South Africans
are excluded from par cipa ng
in economic ac vity, and as a
result suffer dispropor onately from Job Crea on:
unemployment, discouragement and 6312 people employed
economic marginalisa on. This poses a since 2014
significant threat to stability in South
Africa.

High youth unemployment means young

people are not gaining the skills or
experience needed to drive the economy Employee Training:
forward. This lack of skills can have long- 14 203 training days
term adverse effects on the economy. One
year's work experience gives a young
person an 80% likelihood they will be
employed for life.

iMvula's Youth Development Program is

designed to create opportuni es for Youth Employment: Reten on Rate:
young South Africans to obtain jobs and 2490 youth currently 56% in respect of youth
acquire the skills and formal qualifica ons employed employed
to sustain their ongoing employment in
the industry through our learnership and
intern programs.

Our results speak for themselves:

Skills Development:
5359 NQF 3 learnerships
successfully completed
since 2013

34
 Local Community
Involvement

M
embers in and surrounding your site are
in fact stakeholders. In recognising this,
we tailor our approach to establish an
environment fostering a mutually beneficial
rela onship.

Based on our experience in working with

stakeholders, we have come to understand that the
interac on with such stakeholders must be
characterised by direct contact with community
representa ves and leaders and ensuring that the
rela onship translates into direct benefit to the
various communi es through ac ve par cipa on,
which substan ally reduces the risk of conflict.

In furthering an atmosphere of partnership and

shared interest with the community, we build risk
intelligence resources in the community to not only
assist in developing intelligence for improved
safeguarding of client resources, but to also
promote the security of the community itself.

Ÿ Sourcing manpower locally

Ÿ Par cipa ng in and contribu ng to community

events

Ÿ Encouraging free-flow of informa on by means

of acknowledgement and award

Ÿ Involvement in joint special opera ons

35
 Repor ng and Client Status and Feedback
Communica on Incident Reports Mee ngs

K Y R
ey to ensuring that your current and ou will be furnished with regular egular mee ngs are scheduled
future security needs are understood status reports to provide a current at your convenience to provide
and addressed is regular and directed snapshot of the security of each of a forum where service delivery
engagement between you and iMvula your sites. This includes a historical report is consistently assessed and adapted
representa ves. This occurs in the form of on incidents and occurrences that have to meet your requirements.
security status and incident reports, scheduled occurred since the previous report.
client briefings and sa sfac on surveys.
36
 Na onal
and 100%
45%

Regional
20%

Management

Informa on
Flow
Chief Opera ons Director Provision of
indica ve data Data-driven
around security Dashboard
Repor ng

Regional
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SLA
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Manager

Site Facility Manager

Online
Intelligence
(Electronic Occurrence Book)
Line
Manager

Site Specific
Site Site Security Data
Manager Manager
(Site Specific) Site Senior (Site Specific)

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iMvula Control
Room
37
 Smarter Security
in the Long Run

T
hrough con nual analysis of the historical
and current security data, risk profiles and
crime intelligence, iMvula offers a strategy
that addresses risk in a way that drives down
losses and costs, while deploying smarter
security measures at your network of facili es,
including storage areas, garages and office
buildings.

This approach is built on analysis and intelligence

development to iden fy incident trends that
impact on the security of your site.

38
 iMvula Roads and Civils
The iMvula Group Operates within the road
rehabilita on and road
resurfacing sector mainly
focusing on Government
Roads and Civils
Infrastructure Projects on
Municipal, Provincial and
Na onal Levels.
iMvula Quality Protec on
Recognised as leaders in the
s e c u r i t y i n d u s t r y, s h a p i n g
prac ces to be smarter, more Intastor
efficient and cost effec ve - I s a l e a d i n g p ro v i d e r o f
Quality Protec on
ul mately mee ng the needs of insulated modular panel
the clients we serve. structures. Intastor’s ability to
design, manufacture and install
fast-track insulated panel
solu ons sets Intastor apart
from its compe tors.
Topmed
Topmed Healthcare Distributors
offers a comprehensive range of
ethical , generic , patents and intelli SEC
medical sundries products which A turnkey supplier of
enables it to provide its retail intelligent site management
customers with a total solu on. systems that varies from
C C T V, a c c e s s c o n t r o l
(biometric and RFID) and me
& a endance to fire detec on,
public address and voice
Isolite Cape evacua on systems.
Manufactures and distributes
Expanded Polystyrene (EPS)
products throughout Southern iMvula Cleaning Services
Africa. Offering extensive EPS iMvula Cleaning Services
product lines supported by provides a cleaning solu on
iMvula Healthcare Logis cs
The largest independent
specialised medical and surgical
device logis cs company in South
Africa, managing products on
Healthcare Logis cs
behalf of its principals with a sales
value in excess of R500 million
annually.
Uniserv
Provides complete engineering
and contrac ng services for the
d e s i g n , s u p p l y, i n s t a l l a o n ,
commissioning and maintenance
of HVAC systems as well as
preventa ve maintenance,
callouts and repairs.
iMvula ICD
iMvula ICD provides IT solu ons
and outsourced IT maintenance
services to both small and medium
enterprise customers.
i D
C

technical exper se, ensuring that that suits your opera onal
customers’ needs are met in a needs as well as a balancing act
Cleaning Services
cost effec ve manner without with your budge ng needs, but
compromising on quality. strives to obtain and maintain
superior levels in service and
client sa sfac on. 39
Contact
Us
KWAZULU NATAL REGION
WESTMEAD
Regional Head Office
Regional Control Centre
21 Circuit Road, Westmead
Tel: 031 700 9190
Fax: 086 636 2775
RICHARDS BAY
Response and Opera ons Centre
85 Saligna Road, Kwambonambi
Tel: 035 580 1041
PIETERMARITZBURG
Response and Opera ons Centre
360 Jabu Ndlovu Street,
Pietermaritzburg
Tel: 033 342 6879
WESTERN CAPE REGION EASTERN CAPE REGION GAUTENG REGION
CAPE TOWN PORT ELIZABETH JOHANNESBURG
Regional Head Office Regional Head Office WOODMEAD SANDTON
Regional Control Centre Regional Control Centre
164 Voortrekker Road, Maitland 25a Cleeve Road, Newton Park Na onal Head Office
Tel: 021 506 0700 Tel: 041 364 1789 Central Control Centre
05 Wolseley Street
VREDENBURG MPUMALANGA
Tel: 011 202 7700
Response and Opera ons Centre NELSPRUIT Fax: 086 636 2775
31 Skool Street, Vredenburg Email: info@imvula.net /
Tel: 022 715 1715 tenders@imvula.net
Fax: 022 715 1066 Response and Opera ons Centre
05 Alie Van Bergen, White River
Tel: 013 751 3299
BLOEMFONTEIN
LIMPOPO
Response and Opera ons Centre
19 Hill Street Hilton,
Bloemfontein POLOKWANE
Tel: 051 430 5329
Response and Opera ons Centre
06 Kaye-lyn Street, Polokwane
Tel: 015 065 0044
Fax: 086 725 7644
www.iMvula.net
 ARMORY

NATIONAL
CONTROL
CENTRE

FL
EE
T
U

EX
PE
RI
EN
CE
WOODMEAD SANDTON
No.05 Wolseley Street, National Head Office, Central Control Room
Tel: 011 202 7700 | Fax: 011 202 7752 | Email: info@iMvula.net