Who defined quality as a degree or level of excellence?
This gap is also a problem because many organizations
It is a degree or level of excellence.
Who defined quality as the totality of features and
characteristics of a product or service that bears to satisfy
given needs?
It is the totality of features and characteristics of a product
or service that bears to satisfy given needs.
It is a belief that everyone is responsible for quality.
Can you give some common definition of quality?
Enumerate the 8 elements for success. CONGRATULATIONS
+1 RATING!
The most fundamental definition of a quality product is one
that meets the expectations of the customers. This
statement is according to?
This often influences the profitability or reputation of the
end-user.
Enumerate the dimensions of quality. CONGRATULATIONS
+1 RATING!
It seeks to answer the questions if the product or services
possess all of the features specified, or required for its
intended purpose?
It is a major contributor to brand or company image, and is
considered a fundamental dimension of quality by most end-
users.
It seeks to answer the question if the product or service is
conforming to the specifications?
It seeks to answer the question if the product is relatively
easy to maintain and repair? CONGRATULATIONS +5 SCORE!
The way a product looks is important to end-users.
Fill in the blank. The ______________ property of a product
contributes to a company’s or brand’s identities.
The product or service may possess adequate or even
superior dimensions of quality, but still fall victim to
negative customer or public perceptions. This is according to
what dimension of quality? CONGRATULATIONS +2 SCORE!
It is a structured process for developing products and
services that ensure customer’s needs are met by final
result.
What are the different gaps in the quality planning problem?
This gap is concerned with the lack of understanding of what
the customer needs. CONGRATULATIONS +1 SCORE!
would fail to create designs for their goods and services.
CONGRATULATIONS +2 SCORE!
This gap is also a problem because many splendid designs
fail because the process by which the physical product is
created and not capable of conforming to the design
consistently.
This gap is also a problem because the means by which the
process is operated and controlled may create additional
deficiencies in the delivery of the final goods or services.
This provides the process, methods, tools and techniques for
closing each component gaps and thereby ensuring that the
final quality gap is at minimum. CONGRATULATIONS +4
SCORE!
Enumerate the quality planning solutions.
This is the solution which provides the clear goals, direction
and infrastructure required.
This is the solution which provides a systematic
identification of all the customers.
This is the solution which provides the full and complete
understanding required for a successful product design to
meet those needs. CONGRATULATIONS +1 SCORE!
This is a solution which uses both quality planning tools and
the technology of the particular industry to create a design
that is effective in meeting the customers’ needs.
This is the solution that ensures that the process is capable
of delivering the product as it was designed, consistently
time after time.
CONGRATULATIONS +5 RATING!
CONGRATULATIONS +4 RATING!
CONGRATULATIONS +3 RATING!
CONGRATULATIONS +2 RATING!
CONGRATULATIONS +1 RATING!
CONGRATULATIONS +5 SCORE!
CONGRATULATIONS +4 SCORE!
CONGRATULATIONS +3 SCORE!
CONGRATULATIONS +2 SCORE!
CONGRATULATIONS +1 SCORE!