6833 Lakeview Haven Dr.

Apt #1536 713-505-8395

Houston TX, 77084 Jazzyjay1624@gmail.com

Jazmin Cantu
Experience

4 Years Wells Fargo March 2014-Current

Lead Teller/ Personal Banker 1

 Going out of the way to provide excellent customer service and enhance customer
experience
 Coaching tellers that need assistance and approve/decline transactions.
 Closed store by balancing daily cash and bank vault inventory, ensuring all reports
are printed and timers are set.
 Uncover customer needs through conversation to help meet financial needs and
goals
 Assisting managers in team member development through DBEs
 Scheduling tellers using CloudCords Scheduler based on predicted forecast
 Active participant in focus groups for system updates and “Magic Bus” in Arizona
 Ordering supplies for office needs / Cash ordering for branch
 Completed assigned Control Task in a timely manner
 Assisted Platform with ordering debit cards and check orders and maintaining
profiles
 Multiple On the Watch rewards from stopping fraud / Loss Advocate

Skills and Abilities

 High customer  Excellent
service standards communication
 Problem solving skills
 Self-Motivated
 Training and  Microsoft
development office/SVP/SVT/
WebAdmin/Cloud
 Active listening Cord
skills

Education History

2013-2015 Lone Star College (Associates of Science)

2016-current University of Houston (Bachelors of Human Resource Development)

Activities and Honors

 Texas Children’s Volunteer (75hrs)

 Team Member of the Month

 Dean’s List