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Ronit Sharvit
About NILIT
Global company
2 business divisions – Fibers and Plastics
Plastic division has 3 production sites in
Germany, Italy and China with 2 sales teams –
Europe and China and customers in more than
80 different countries
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What is Best Practice?
A best practice is a technique or methodology that, through experience and
research, has proven to reliably lead to a desired result. A commitment to using
the best practices in any field is a commitment to using all the knowledge and
technology at one's disposal to ensure success. The term is used frequently in
the fields of health care, government administration, the education system,
project management, hardware and software product development, and
elsewhere.
In software development, a best practice is a well-defined method that
contributes to a successful step in product development.
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Why Best Practice?
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Don’t have to “invent the wheel”
Use the “best of the best”
Includes clear methodologies and step-by-step
approaches.
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Available scenarios
SAP Best Practices for Customer Relationship Management include
predefined generic business scenarios that handle the most important
business requirements, covering the following key areas of SAP CRM:
•Marketing
•Sales
•Service
•Analytics
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How Does it Work?
BASIS implementation – SAP Best Prctice CRM 7.02
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Solution Builder – customization wizard of building blocks
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Business process exposure – training files
Minor adjustments
Go Live
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Why Did it Work?
There was a need for CRM but no existing
methodology
Commitment of Project manager
CRM project team – involved/updated
Scope in Pipeline and not in Activities
One way of work
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Appetite comes with eating…
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Thanks!!