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End of Life Announcement – ZoneFlex 7962

March 1st, 2013


Revision 1.0

Please be advised that effective August 31st 2013, the ZoneFlex 7962 will be End of Sales.

Discontinued Products
The following SKUs will be removed from Ruckus Price List on August 31st 2013
Part Number Description
901-7962-XX00 ZoneFlex 7962 dual band 802.11n wireless access point, 3x3:2 stream
903-7962-XX13 Not-For-Resale kit, ZoneDirector 1106 + 3 ZoneFlex 7962
XX = country specific code

The last ship date for these SKUs will be February 28th 2014.

Discontinued Support
Support SKUs related to the ZoneFlex 7962 will go end End of Sale per the following schedule1:
Support SKU End of Sale Date
End-of-sale of 5-year Support: Aug 31st 2013
807-7962-5000 (5yr Partner Premium Support for 7962)
806-7962-5000 (5yr Premium Support for 7962)
827-7962-5000 (5yr Partner Premium Support Renewal for 7962)
826-7962-5000 (5yr Premium Support Renewal for 7962)
End-of-sale of 3-year Support: Aug 31st 2015
807-7962-3000 (3yr Partner Premium Support for 7962)
806-7962-3000 (3yr Premium Support for 7962)
827-7962-3000 (3yr Partner Premium Support Renewal for 7962)
826-7962-3000 (3yr Premium Support Renewal for 7962)
End-of-sale of 1-year Support: Aug 31st 2017
807-7962-1000 (1yr Partner Premium Support for 7962)
806-7962-1000 (1yr Premium Support for 7962)
827-7962-1000 (1yr Partner Premium Support Renewal for 7962)
826-7962-1000 (1yr Premium Support Renewal for 7962)
803-7962-1000 (1yr WatchDog Advanced Hardware Replacement for 7962)
823-7962-1000 (1yr WatchDog Advanced Hardware Replacement Renewal for 7962)
End of Support (phone/web/email/forum) Aug 31st 2018
End of Hardware repair/advanced replacement

1Ruckus is introducing a new Support offering starting Feb 1st 2013 and removing the legacy offering from
the price list on May 1st 2013. Therefore the following legacy Support offerings for 7962 will go End of Sale on
April 30th 2013, after which date Support purchases for the 7962 should be from the new Support offering:
904-7962-X002 Premium Support for 7962
908-7962-X002 Partner Premium Support for 7962
907-7962-X002 Software Upgrade Only for 7962
7962 End of Life Notice • Page 2

Please be aware that although Ruckus Support for the ZoneFlex 7962 will extend until August 31st
2018, Support will be limited in nature after August 31st 2015 due to End of Software Maintenance.
Support beyond August 31st 2016 will include all aspects of standard Support, but software updates
(patches, bug fixes) may not be available to resolve open cases. Customers purchasing Support which
extends beyond August 31st 2015 accept this limitation.

Discontinued Software
Ruckus will continue to include the ZoneFlex 7962 in software upgrades until the End of Development
date which is 1 year after the product’s End of Sale date. A software upgrade is defined as the release
of a new minor version of software, e.g. 9.5.x.x to 9.6.x.x.
Ruckus will continue to include the ZoneFlex 7962 in software updates for 1 year after the End of
Development date. A software update is defined as a maintenance release, bug fix, or patch, e.g.
9.5.1.x to 9.5.2.x.
The End of Development (software upgrades) and End of Maintenance (software updates) dates are
summarized in the following table:

End of Software Milestones Date


End of Software Development: Aug 31st 2014
Ruckus software upgrades after this date will not run on 7962
End of Software Maintenance: Aug 31st 2015
Ruckus software updates after this date will not run on ZoneFlex 7962

Replacement Products
Replacement products are functionally better than or equivalent to EOL products, but may have a
different form factor.
Old Product New Product
Part Number Description Part Number Description
901-7962-XX00 ZoneFlex 7962 dual band 901-7982-XX00 ZoneFlex 7982 dual band
802.11n 3x3:2 stream AP 802.11n 3x3:3 stream AP
XX = country specific code

Milestone Dates
Milestone Date
End of Life Notification March 1st 2013
End of Sales Date for ZoneFlex 7962 August 31st 2013
Last Ship Date February 28th 2014
Last Day for Advanced Replacement August 31st 2018
Last Day to Repair or Replace August 31st 2018
Last Possible Software Upgrade Date August 31st 2014
Last Possible Software Update Date August 31st 2015

Ruckus Wireless will continue support the product as per the warranty agreement between the
customers and Ruckus Wireless. Ruckus Wireless will continue to honor the hardware lifetime warranty
for ZoneDirector and ZoneFlex Indoor Access Points.