Building an adaptive IT

Enterprise

Ramesh Shanmuganathan
Senior Vice President / Group CIO
John Keells Group

30th June 2007

 Agenda

„ What is the Need ?

„ Adaptive Enterprise
„ Principals of AE
„ How do I get there?
„ Solutions & Options
„ Realizing AE
„ Discussion
2
What is the need?
 Today’s business challenges
require IT to adapt
increased volume of change ability to adapt quickly

Business challenges IT
IT imperatives
„ improve business
performance, quality „ link business and IT
and ROI, while „ Reduce costs, ensure
reducing costs stability and
flexibility
„ minimize risk
associated with „ reduce complexity
change
„ optimize assets
„ shorten time-to- today
market and tomorrow
„ enable mergers, „ extend value and
acquisitions and reach of the
divestitures enterprise
„ drive new business
models and direction
 Business needs demand a new
model of computingThe
Adaptive
ri ven Enterpris
ss -d
n e e
d B usi Grid/Utility Models
Level of enterprise adaptability

n
gy a en
n olo Driv Business Process
T echwork Management
io n - Ne t
m at
to n Web Services
Au drive
Service-centric
Management
Internet
Client Server
Personal
Mainframe

SILOS OF TECHNOLOGY HORIZONTAL ARCHITECTURE

Time
inflexible to change, over- flexible, stable, supply matches
provisioned demand
Imperatives for an Adaptive IT
Enterprise

6
Shift towards Service-orientation

7
 Needs to balance Cost, Quality and
Speed
“24x7 lights-out computing
environment, based on standard
building blocks, automated using
modular software, establishing
Business
the supply chain for IT services.”

¾ Lower cost of IT IT Services

operations
Data Center
¾ Higher quality of service
¾ Speed in introducing IT
change
8
 Drive towards standardization &
Consolidation
„ Built-on standard, pre-set
configurations of shared IT
building blocks.
„ Delivering standard IT
services to the business
users.
„ Managed through Standard pre-set configurations
of shared IT building blocks

automated IT processes.
„ Built-in business continuity
and availability.

9
 Need for agility & nimbleness

Cost Quality Speed

Optimize IT Manage IT Automate IT

Infrastructure Infrastructure Service Delivery
• Standardize server and Virtualize
• Unify management •
storage environment infrastructure -servers
processes and tools
• Consolidate systems and storage
and data centers • Secure IT infrastructure
• Standardize IT
Build-in continuity and • Align IT infrastructure
• services
availability with the business
• Deliver IT shared
services

10
Fusion of Business drivers and
best practices

Domains

Technology & Management Culture & Governance,

Standards & Processes Staff Align with
Business
Business drivers

Cost A “Maturity Matrix” for an Adaptive Infrastructure:

„ Help define where you or your IT is today, and

how best to progress to desired level of adaptive.
Quality
„ Defines a step-by-step roadmap.

Speed „ With metrics based on best practice experience.

11
 Monolithic to Composite Framework
Cost
Optimize IT
Infrastructure
•IT consolidation
– server consolidation
– storage consolidation
– data center consolidation
•Bus continuity and availability •IT service management
– disaster recovery
– availability infrastructure
and management
– data back-up and recovery
•Data Center Services
– thermal assessment services
– site assessment and
planning
Quality Speed
Manage IT Automate IT
Infrastructure Service Delivery
•Unified infrastructure •Infrastructure services
management – AI for Exchange
– HP System Insight Manager – AI for Oracle
– HP Essentials family – AI for Citrix
– Virtual Desktop
– Service Mgt Center Infrastructure
– Change and Config Center
•IT Shared Services
– Operations Center
– Network Mgt Center – Shared Infrastructure
Utilities
•IT outsourcing – Shared service
– managed services transformation
– managed print services
•Flexible Computing Services
12
Adaptive Enterprise
 Adaptive Enterprise

„ Robust IT, Services, and Solutions based Foundation

„ Dynamically adapts to changing business conditions
„ Tightens link between IT and business objectives
„ Anticipate and rapidly respond to new market
requirements
„ Create and capture new opportunities
„ Includes: Technology, Services and Solutions
 Total Ownership Experience
„ High performance, User friendly applications
„ Experience of the customer at every touch point
„ Purchasing and maintenance
„ Installs and upgrades cheaper, faster, and easier to
manage
„ Most effective support tools
„ Easily diagnose and fix potential problems
„ Quickest implementations in the industry
„ Enhance interoperability
„ Automate business processes
 HP’s Darwin Reference Architecture
Elements of an adaptive architecture
Business processes
EXTEND & LINK
Suppliers Employees Customers Automated
Applications intelligent

MANAGE & CONTROL

management
MEASURE & ASSESS

assess, advise, act

ERP Collaboration … Publishing CRM
time, range, ease

ARCHITECT & INTEGRATE Dynamic resource

Infrastructure optimization
Infrastructure services
Security Registry Web Grid
services services … services services Continuous secure
Virtualized resources
Virtualization
operation
Sourcing Sharing Pooling

Resources
Servers Storage Clients Printers Network Content Environment
Principals of AE
Adaptive Enterprise Design
Principles
• Reduce number of elements
simplification • Eliminate customization
• Automate change
+
• Use standard technologies and interfaces
standardization • Adopt common enterprise architecture
• Implement standard processes
+
• Break down monolithic structures
modularity • Create reusable components
• Implement logical architectures
+
• Link business and IT
integration • Connect applications and business processes
within and outside the enterprise
 Engineering a better RoIT
„ Bringing standardization to the enterprise IT
environment to reduce cost and complexity
„ Investing in modular architectures to improve
management and responsiveness
„ Investing in virtualization technologies
to improve asset utilization
„ Focusing on technology and automation as a way
to address scale and complexity
„ Automate the management of infrastructure,
applications and business processes
„ Delivering on-demand computing –
the real thing – today
 Building the foundation of an
use change
to compete
adaptive enterprise
dynamic and
automated
•virtualization
•on demand
pro-actively
business agility

•managed services
change

managed and
integrated •integrated support
resources •financing
•enterprise
integration
anticipate

provide a stable, •IT consolidation

changes

extensible
•management
foundation
•business continuity
•security
react to
change

stable managed / dynamic

integrated
IT adaptability
 How AE enhances TOE
Collaboration-based Model
Total Ownership Experience

Greater
business
value from
IT investments

Choice
Value & Assets Value & Assets
Flexibility
Innovation
Business Strategy Collaboration IT Strategy
Business Processes Best In Class Solutions Leadership Products
Application Expertise #1 in Infrastructure Services
Adaptive infrastructure and
management solutions
How do I get there ?
 Integrated with services and solutions
How do I …? Agility Assessment Services
Architecture
Business Value Assessment and assessment
…Identify my critical business agility needs? services

…design a blueprint for achieving an adaptive Business Relationship Management

enterprise?
Enterprise & Solution Architecture
… integrate my diverse applications to gain a
cross functional view of my business? Enterprise Integration
… simplify and reduce the complexity and cost Adaptive
IT Consolidation
of my IT resources? Infrastructure
&
… gain control and insight into my Management
Management
applications, resources from a service Solutions
Virtualization
viewpoint?
… ensure that my network, server and storage
environment can be shared and pooled for Business Continuity
maximum utilization?
Security
… build a solid and secure foundation?
On-Demand
… source and deploy technology so that it’s
Sourcing
use matches my financial outlay best? Managed Services & Integrated Support Solutions

Financing Services
Infrastructure transformation
SHARED VIRTUAL
RESOURCES

IT IT economics
feature
s • Reduced costs
• Improved quality
• Minimized risk
• Enhanced agility

24
 Adaptive Enterprise End State
End-to-End environment is
Darwin Reference Architecture
business-process based
(business processes are embedded in IT.
( IT success measured in terms of biz criteria)

IT resources are virtualized

(from vertical to horizontal
architectures)

Delivered as consumption-based svcs (Biz demand

constantly matched by IT supply and IT
motivates changes in biz processes. Svcs delivered
in-house / strategic sourcing.)

Managed & controlled via

Adaptive Mgmt
(IT environment managed on basis of
business process success criteria)
25
Solutions & Options
 Adaptive Enterprise Solutions
vertical industries

cross-industry
EP KM/DM CRM ERP SCM BI/DW
business solutions
Enterprise Integration
IT consolidation
Management Adaptive
Infrastructure and
Virtualization
Management
Business Continuity Solutions
Security

On Demand
Managed Services
sourcing solutions
Integrated Support
Financing
 Adaptive Infrastructure Solutions
and Services
Adaptive Infrastructure Solutions Examples
Enterprise Integration AAA, web services, app. integration
IT Consolidation co-location, HW/data integration
Management operations mgmt, IT services mgmt
Virtualization Server ,storage virtualization
Continuity of Operations* availability, recovery, continuity

Security information access, enterprise security

Adaptive Infrastructure Sourcing Solutions

On Demand instant, metered, managed capacity
Managed Services infrastructure mgmt, end user workplace mgmt
Integrated Support multi-technology/vendor environment suppo
Financing leasing, financing

Agility Assessment Services consulting, architecture and roadmap

28
Adaptive Products and Technologies

Management and control

Products for an

Software
Storage
Server

Adaptive Infrastructure

Client
•Flexible
•Blades partitioning
•Modular storage •Storage/Server
Based on industry defining
•Multi-OS capability: network
standards
standards & modular
Windows and
Linux and UNIX •J2EE and .NET architectures
•Itanium and IA32
Automated & intelligent
management
Dynamic resource allocation Built-in technology
Continuous and secure operations attributes
29
 Virtualization leadership
in the data center
ƒ Servers ƒ Hubs/routers
ƒ Partitions ƒ Switches
ƒ Blades ƒ VLAN
ƒ Virtual server
environment

Virtual Servers Reduces Risk Virtual Network

Increases Quality
Improves Agility ƒ Monolithic
ƒ Server
ƒ Array ƒ Client/server
ƒ Network ƒ Web services
ƒ OGSA
ƒ Grid
Virtual Storage Virtual Application

Focus on services, share resources, pay per use

Realizing AE
 Portfolio of managed services:
focused on your business
Strategic
StrategicOutsourcing
Outsourcing
Infrastructure End User Business Software
Applications
Management Workplace Continuity Publishing
Management
Management

•Server and •Global service •Management •Business •Global software

storage desk •Maintenance continuity product
management •Global service •Development consulting fulfillment
•Network desk with •Disaster tolerant •Manufacturing
operations and eSupport management and distribution
management •Managed •Business recovery
Desktop Services •Software product
•Enterprise services lifecycle
•Managed •Backup & recovery
applications management
mobility
operations (ERP, •Managed and licensing
CRM) messaging and support
•Data center collaboration •eSoftware
management
fulfillment and
•Managed web
services web-store
•Security hosting
management

On Demand
 Managed Services as an option
You can…
„ Focus on your business instead of operations
„ Let the experts run it, including the applications

„ Stabilize and reduce costs

„ Tune/consolidate servers, networks, user devices

„ Realize continuous business improvement through technology

innovation
„ Evolve to on-demand, adaptive networks, IP telephony,
consumption billing
„ Simplify the business of IT through aggregation of services,
resources and vendors
„ Strategic Outsource it

„ Link business metrics and IT service metrics

„ Get business and IT experts together, collaboratively

„ Manage risks to the business

„ Apply Business Continuity Solutions
 Adaptive Infrastructure
Optimizing your IT Infrastructure – example scenarios
Scenario 1:
• Need to support a growing number of
mission-critical applications and users.
• IT becoming too complex.
• Too many resources on operations and
administration.
• Server utilization is beginning to reach
capacity.
Project example:
• Reduce variety of system types to small
number of standard configurations.
• Consolidate to fewer servers.
• Implement high-availability clusters with
usage flexibility.
Scenario 2:
• Need to integrate multiple data centers.
• Need to support projected company and
employee growth.
• Reduce IT cost of operations - free up
dollars for innovation.
Project example:
• Standardize and consolidate critical
applications.
• Consolidate data centers.
• Optimize power and cooling.
• Reduce the number servers while
maintaining performance, availability,
and reliability.
• Build-in disaster recovery between sites.
34
 Adaptive Infrastructure
Managing your IT Infrastructure – example scenarios
Scenario 1:
• Too many management tools.
• Need to maintain business operations
while migrating data and ensuring
service levels are met.
• Reduce IT costs and increase
adaptability for growth and change.
Project example:
• Define and implement standard set of
IT management processes, based on
ITIL.
• Select one management tool for each
ITSM process.
• Integrate management tools and
processes around an enterprise
configuration management database
(CMDB).
Scenario 2:
• The cost of change is increasing due to
growth and mergers in large, complex
and distributed IT environment.
• Need to maintain service levels and
availability.
• Need to move IT staff on more
innovative tasks.
Project example:
• Standardize on ITIL-based management
processes.
• Implement change and configuration
management solution.
• Integrate change and configuration
process with monitoring and help desk
process.
35
 Adaptive Infrastructure
Automating IT Service Delivery – example scenarios
Scenario 1:
• Consolidate multiple messaging
solutions across the enterprise.
• Upgrade functionality and security of
enterprise messaging.
• Reduce costs while maintaining
performance and service level
requirements.
• Ensure global availability.
Project example:
• Select enterprise-wide messaging.
• Plan migration and cut-over.
• Define and agree on SLAs and billing.
• Deploy standard infrastructure
configuration for messaging service.
• Evaluate outsourcing of messaging
service.
Scenario 2:
• Support rapid business growth with a
more flexible IT infrastructure that
requires fewer personnel to maintain.
• Need to ensure high performance and
quality of key applications while
meeting service levels.
Project example:
• Define and agree on SLAs with business
for top mission-critical applications.
• Define and implement infrastructure
configurations to deliver desired SLAs.
• Adopt flexible capacity usage models to
support high load variations at optimal
cost.
• Implement charge-back mechanism.
36
Discussion
 ABC PLC

Company brief:
„ Has 5 offices in Sri Lanka

„ 200+ employees
„ 125+ in HQ
„ 10 each in 5 satellite offices in Sri Lanka
„ 5 each in 5 satellite offices in USA, UK, Singapore, Dubai and
Australia
„ 1000+ Customers
„ 50+ Partners / Suppliers
„ LKR 1b in T/O
 ABC PLC
Business Requirements:
„ Financial & Costing

„ Customer & Supplier Management

„ Data warehouse & business intelligence

„ Employee self service

„ Collaboration & Mobility

„ Multi-channels & touch points

„ Anywhere, anytime access for Senior Executives

39
 ABC PLC

What would be the most

adaptable IT landscape for this
company?

40