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REGULATIONS
BROADBAND INSTALLATION
(FIXED WIRELESS SYSTEMS) NC II
Page No.
COMPETENCY MAP 44
ACKNOWLEDGEMENT 45
TRAINING REGULATIONS FOR
BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS) NC II
This Qualification is packaged from the proposed competency map of the ICT Industry
(Service Sector) shown in Annex A.
Note: Some employers may require their broadband installers to hold driver’s licenses.
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TRAINING REGULATIONS – BROADBAND INSTALLATION (FIXED WIRELESS SYSTEM) NC II Page 1
SECTION 2: COMPETENCY STANDARDS
This section gives the details of the contents of the basic, common, and core units
of competency required for Broadband Installation (Fixed Wireless Systems) NC II.
BASIC COMPETENCIES
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VARIABLE RANGE
1. Appropriate sources 1.1. Team members
1.2. Suppliers
1.3. Trade personnel
1.4. Local government
1.5. Industry bodies
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TRAINING REGULATIONS – BROADBAND INSTALLATION (FIXED WIRELESS SYSTEM) NC II Page 3
EVIDENCE GUIDE
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TRAINING REGULATIONS – BROADBAND INSTALLATION (FIXED WIRELESS SYSTEM) NC II Page 4
UNIT OF COMPETENCY: WORK IN TEAM ENVIRONMENT
UNIT CODE : 500311106
UNIT DESCRIPTOR : This unit covers the skills, knowledge and attitudes to
identify the participant’s roles and responsibilities as a
member of a team.
2. Identify own role and 2.1. Individual role and responsibilities within the team
responsibility within environment are identified
team 2.2. Roles and responsibility of other team members are
identified and recognized
2.3. Reporting relationships within team and external to
team are identified
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RANGE OF VARIABLES
VARIABLE RANGE
1. Role and objective of 1.1. Work activities in a team environment with enterprise or
the team specific sector
1.2. Limited discretion, initiative and judgement maybe
demonstrated on the job, either individually or in a team
environment
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EVIDENCE GUIDE
1. Critical aspects Assessment requires evidence that the candidate:
of Competency 1.1. Operated in a team to complete workplace activity
1.2. Worked effectively with others
1.3. Conveyed information in written or oral form
1.4. Selected and used appropriate workplace language
1.5. Followed designated work plan for the job
1.6. Reported outcomes
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TRAINING REGULATIONS – BROADBAND INSTALLATION (FIXED WIRELESS SYSTEM) NC II Page 7
UNIT OF COMPETENCY: PRACTICE CAREER PROFESSIONALISM
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes in
promoting career growth and advancement.
PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the Range of Variables
1. Integrate personal 1.1. Personal growth and work plans are pursued
objectives with towards improving the qualifications set for the
organizational goals profession
1.2. Intra- and interpersonal relationships are maintained
in the course of managing oneself based on
performance evaluation
1.3. Commitment to the organization and its goal is
demonstrated in the performance of duties
2. Set and meet work 2.1. Competing demands are prioritized to achieve
priorities personal, team and organizational goals and
objectives.
2.2. Resources are utilized efficiently and effectively to
manage work priorities and commitments
2.3. Practices along economic use and maintenance of
equipment and facilities are followed as per
established procedures
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RANGE OF VARIABLES
VARIABLE RANGE
1. Evaluation 1.1 Performance Appraisal
1.2 Psychological Profile
1.3 Aptitude Tests
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EVIDENCE GUIDE
2. Underpinning 2.1 Work values and ethics (Code of Conduct, Code of Ethics,
Knowledge etc.)
2.2 Company policies
2.3 Company operations, procedures and standards
2.4 Fundamental rights at work including gender sensitivity
2.5 Personal hygiene practices
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UNIT OF COMPETENCY : PRACTICE OCCUPATIONAL HEALTH AND SAFETY
PROCEDURES
UNIT CODE : 500311108
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to comply with regulatory and organizational
requirements for occupational health and safety.
PERFORMANCE CRITERIA
ELEMENT Italicized terms are elaborated in the Range of Variables
1. Identify hazards and 1.1 Safety regulations and workplace safety and
risks hazard control practices and procedures are clarified
and explained based on organizational procedures
1.2 Hazards/risks in the workplace and their
corresponding indicators are identified to minimize or
eliminate risk to co-workers, workplace and
environment in accordance with organizational
procedures
1.3 Contingency measures during workplace
accidents, fire and other emergencies are recognized
and established in accordance with organization
procedures
2. Evaluate hazards and 2.1 Terms of maximum tolerable limits which when
exceeded will result in harm or damage are identified
risks based on threshold limit values (TLV)
2.2 Effects of the hazards are determined
2.3 OHS issues and/or concerns and identified safety
hazards are reported to designated personnel in
accordance with workplace requirements and
relevant workplace OHS legislation
3. Control hazards and 3.1 Occupational Health and Safety (OHS) procedures for
risks controlling hazards/risks in workplace are
consistently followed
3.2 Procedures for dealing with workplace accidents, fire
and emergencies are followed in accordance with
organization OHS policies
3.3 Personal protective equipment (PPE) is correctly
used in accordance with organization OHS
procedures and practices
3.4 Appropriate assistance is provided in the event of a
workplace emergency in accordance with
established organization protocol
4. Maintain OHS 4.1 Emergency-related drills and trainings are
awareness participated in as per established organization
guidelines and procedures
4.2 OHS personal records are completed and updated in
accordance with workplace requirements
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RANGE OF VARIABLES
VARIABLE RANGE
1. Safety regulations May include but are not limited to:
1.1 Clean Air Act
1.2 Building code
1.3 National Electrical and Fire Safety Codes
1.4 Waste management statutes and rules
1.5 Philippine Occupational Safety and Health Standards
1.6 DOLE regulations on safety legal requirements
1.7 ECC regulations
2. Hazards/Risks May include but are not limited to:
2.1 Physical hazards – impact, illumination, pressure,
noise, vibration, temperature, radiation
2.2 Biological hazards- bacteria, viruses, plants, parasites,
mites, molds, fungi, insects
2.3 Chemical hazards – dusts, fibers, mists, fumes,
smoke, gasses, vapors
2.4 Ergonomics
2.4.1 Psychological factors – over exertion/
excessive force, awkward/static positions,
fatigue, direct pressure, varying metabolic
cycles
2.4.2 Physiological factors – monotony, personal
relationship, work out cycle
3. Contingency measures May include but are not limited to:
3.1 Evacuation
3.2 Isolation
3.3 Decontamination
3.4 (Calling designed) emergency personnel
4. Personal Protective May include but are not limited to:
Equipment 4.1 body belt & strap
4.2 hard hat/ helmet
4.3 set gloves
4.4 goggles
4.5 safety shoes
4.6 tool pouch
5. Emergency-related drills 5.1 Fire drill
and training 5.2 Earthquake drill
5.3 Basic life support/CPR
5.4 First aid
5.5 Spillage control
5.6 Decontamination of chemical and toxic
5.7 Disaster preparedness/management
6. OHS personal records 6.1 Medical/Health records
6.2 Incident reports
6.3 Accident reports
6.4 OHS-related training completed
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EVIDENCE GUIDE
1. Critical aspects Assessment requires evidence that the candidate:
of Competency 1.1 Explained clearly established workplace safety and hazard
control practices and procedures
1.2 Identified hazards/risks in the workplace and its corresponding
indicators in accordance with company procedures
1.3 Recognized contingency measures during workplace
accidents, fire and other emergencies
1.4 Identified terms of maximum tolerable limits based on
threshold limit value- TLV.
1.5 Followed Occupational Health and Safety (OHS) procedures
for controlling hazards/risks in workplace
1.6 Used Personal Protective Equipment (PPE) in accordance
with company OHS procedures and practices
1.7 Completed and updated OHS personal records in accordance
with workplace requirements
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COMMON COMPETENCIES
UNIT DESCRIPTOR : This unit covers the knowledge, skills and attitudes needed
to apply quality standards in the workplace. The unit also
includes the application of relevant safety procedures and
regulations, organization procedures and customer
requirements
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RANGE OF VARIABLES
VARIABLE RANGE
1. Materials/components 1.1. Materials may include but not limited to:
1.1.1. Wires
1.1.2. Cables, soldering lead
1.1.3. Electrical tape
1.2. Components may include but not limited to:
1.2.1. ICs
1.2.2. Diodes
4. Quality standards 4.1. Quality standards may relate but not limited to the
following:
4.1.1.Materials
4.1.2.Component parts
4.1.3.Final product
4.1.4. Production processes
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EVIDENCE GUIDE
4. Method of assessment 4.1. The assessor may select at least two (2) of the
following assessment methods to objectively
assess the candidate:
4.1.1. Observation
4.1.2. Questioning
4.1.3. Practical demonstration
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UNIT OF COMPETENCY: PERFORM COMPUTER OPERATIONS
UNIT DESCRIPTOR : This unit covers the knowledge, skills, (and) attitudes and
values needed to perform computer operations which
include inputting, accessing, producing and transferring
data using the appropriate hardware and software
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RANGE OF VARIABLES
VARIABLE RANGE
1. Hardware and 1.1. Personal computers
peripheral devices 1.2. Networked systems
1.3. Communication equipment
1.4. Printers
1.5. Scanners
1.6. Keyboard
1.7. Mouse
4. Storage media Storage media include the following but not limited to:
4.1. Diskettes
4.2. CDs
4.3. zip disks
4.4. Hard disk drives, local and remote
6. Desktop icons Icons include the following but not limited to:
6.1. Directories/folders
6.2. Files
6.3. Network devices
6.4. Recycle bin
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EVIDENCE GUIDE
4. Method of assessment 4.1. The assessor may select at least two of the
following assessment methods to objectively
assess the candidate:
4.1.1. Observation
4.1.2. Questioning
4.1.3. Practical demonstration
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CORE COMPETENCIES
2. Install mast, 2.1 Tools, equipment, clothing and safety requirements are
accessories identified and obtained for the installation.
2.2 Tools and equipment are checked to be in good working
order and adjusted to manufacturers' specifications
2.3 Fixing structures and devices on mast are installed
securely in accordance with company’s specifications
2.4 Identifier marks are placed on installed mast for
identification
2.5 Guy-wire assembly is installed and tensioned to required
specifications
2.6 Problems encountered are referred to appropriate
personnel as per standard operating procedures (SOP).
2.7 Installation and design amendments are reported/
documented in accordance with job requirements
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RANGE OF VARIABLES
VARIABLE RANGE
1. Tools and May include but not limited to:
equipment, Tools and equipment: 1.14 machine bolts
materials and 1.1 set of wrenches 1.15 wall-mount brackets
PPE 1.2 set of pliers 1.16 roof-mount bracket
1.3 extension ladder
1.4 set of hammer PPE:
1.5 set of ropes 1.17 body belt & strap
1.6 electric drill with different bits 1.18 hard hat/ helmet
of various sizes 1.19 set gloves
Materials: 1.20 goggles
1.7 set of guy grips/clips 1.21 safety shoes
1.8 set of guy anchors/ribbons 1.22 tool pouch
1.9 turnbuckle
1.10 tie wrap
1.11 sets of washer, bolts and nuts
1.12 guy wire
1.13 rubber cap
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EVIDENCE GUIDE
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UNIT OF COMPETENCY : INSTALL AND LAY OUT CABLES
UNIT CODE : ICT724602
DESCRIPTOR : This unit covers the outcomes required for installing and
laying out cables. Cable types are UTP, FTP and
grounding cable. This involves working with a team.
PERFORMANCE CRITERIA
ELEMENT
(Italicized Bold terms are elaborated in the range of variables)
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RANGE OF VARIABLES
VARIABLE RANGE
1. Tools, equipment May include but not limited to:
and materials Tools and Equipment: Materials for STP/UTP:
and PPE 1.1 hammers 1.13 RJ45 connectors
1.2 extension ladders (12 ft. (shielded)
length) 1.14 RJ45 connectors
1.3 adjustable wrench (non-shielded)
1.4 fixing brackets/clamps
1.5 drill/electric drill PPE:
1.6 tape linen/steel tape 1.15 body belt & strap
1.7 RJ45 crimper 1.16 hard hat/ helmet
1.17 set gloves
Materials: 1.18 goggles
1.8 grounding wire 1.19 safety shoes
1.9 cable support 1.20 tool pouch
1.10 grounding rod 1.21 safety cones/traffic
1.11 tie wrap safety devices
1.12 terminal lug
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EVIDENCE GUIDE
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UNIT OF COMPETENCY : INSTALL AND CONFIGURE CPE
UNIT CODE : ICT724603
DESCRIPTOR : This unit covers the knowledge, skills and attitudes
required to install the customer premise equipment (CPE)
specifically for fixed wireless applications.
PERFORMANCE CRITERIA
ELEMENT
(Italicized Bold terms are elaborated in the range of variables)
1. Prepare for 1.1 Job order and other documentation are received and
installation of CPE interpreted in accordance with enterprise procedures
1.2 Necessary tools, equipment, materials and
personal protective equipment (PPE) are identified
and prepared in line with job requirements.
1.3 Verify line of sight (LOS) from customer premise
towards nearest Base Transceiver Station (BTS)
2. Install CPE 2.1 Installation plan is read and interpreted as per job
requirements
2.2 CPE is installed and configured in accordance with
standard industry practices and ensuring safety
procedures are followed.
2.3 Problems encountered are referred to appropriate
personnel as per standard operating procedures (SOP).
2.4 Installation is properly documented according to SOP.
3. Connect CPE 3.1 Interconnecting cables are prepared and terminated
devices between CPE and Equipment in accordance to
installation manual
3.2 CPE are tested and adjusted in accordance with the
company’s installers manual
3.3 Problems encountered are referred to appropriate
personnel as per standard operating procedures (SOP).
4. Configure CPE 4.1 Cable is interconnected to network interface card
according to SOP.
4.2 Connection is configured according to company’s
application software.
4.3 Internet connection is tested and confirmed by
client/customer.
4.4 Problems encountered are referred to appropriate
personnel as per standard operating procedures (SOP).
5. Wrap up job 5.1 Tools, equipment and materials are gathered and
stored back to the service vehicle
5.2 Waste and debris are removed from work place and
disposed off in accordance with government regulations
and environmental requirements
5.3 Changes made are restored to the work area during
installation, disconnection and reconnection to the
customer's satisfaction
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RANGE OF VARIABLES
VARIABLE RANGE
1. Tools, equipment, May include but not limited to:
materials and Tools: Customer Premise
PPE 1.1 RJ45 crimper Equipment:
1.2 Blade cutter 1.17 radio antenna
1.3 Staple gun
1.4 Set of plierss Equipment:
1.5 Set of screwdrivers 1.18 computer with NIC
1.6 Hand drill w/ bits 1.19 surge suppressor
1.7 Hammer 1.20 service vehicle
1.8 Mallet
1.9 compass PPE:
1.10 Extension ladders (12 feet 1.21 body belt & strap
length) 1.22 hard hat/ helmet
Materials: 1.23 set gloves
1.11 cable tie 1.24 goggles
1.12 sealant 1.25 safety shoes
1.13 cable tag 1.26 tool pouch / holster
1.14 grounding wire (2.0mm, 1.27 safety cones/traffic
stranded) safety devices
1.15 grounding rod (1/2” by 20”
with clamp)
1.16 surge suppressor
2. Installation and 2.1 Configure CPE
configuration of 2.2 Conduct radio frequency (RF) survey
CPE 2.3 Check strength of received signal
2.4 Fix CPE to pole
2.5 Secure mounting
2.6 Layout cable
2.7 Provide drip loop and attach the cable properly to the wall of
the building either through conduit or staple wire
2.8 Install surge suppressor nearest to ground and provide drip
loop before inserting the cable inside the premise
2.9 Extend drop cable to computer
3. Equipment 3.1 surge suppressor
3.2 personal computer/laptop with network-interface card
4. Appropriate 4.1 cable installer / lead man
personnel 4.2 ground man / helper
5. Problems 5.1 For CPE connections
encountered 5.1.1. failure of equipment / factory defects
5.1.2. incompatibility of CPE standards
5.1.3. power failure/interruptions
5.2 For CPE configuration
5.2.1. defective browser
5.2.2. viruses
5.2.3. firewall settings
5.2.4. network problem
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EVIDENCE GUIDE
PERFORMANCE CRITERIA
ELEMENT
(Italicized Bold terms are elaborated in the range of variables)
1. Identify customer 1.1 Basic products and services catered to customers are
needs identified
3. Handle customer 3.1 Nature and details of the complaint are established and
complaints appropriate actions are taken
3.2 Key principles and steps to retention in handling
difficult customers is applied.
4. Provide after-sales 4.1 Follow-up action is made to ensure that agreements with
support customers are implemented
4.2 Complaints are resolved and actions are taken in
accordance with the agreements made with the
customers
4.3 Full documentation of actions taken and resolutions
agreed with the customers are done
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RANGE OF VARIABLES
VARIABLE RANGE
1. Client/customer’s May include the following:
needs
1.1 Handling customers’ personal needs
1.2 Handling customers’ practical needs
2. Products and services Includes the following but not limited to:
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EVIDENCE GUIDE
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SECTION 3 TRAINING STANDARDS
Course Description:
This course is designed to develop & enhance the knowledge, skills, & attitudes
of a fixed wireless broadband installer, in accordance with industry standards. It
covers the basic and common competencies in addition to the core competencies
such as installing mast and accessories, laying out of cables, and installing and
configuring the CPE.
BASIC COMPETENCIES
18 hrs
Unit of Assessment
Learning Outcome Methodology
Competency Approach
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2. Work in a Team 2.1 Identify the role and Discussion Demonstration
Environment objective of the team and
individual members Interaction Observation
2.2 Specify reporting Interviews/
relationships within and questioning
outside the team
2.3 Use appropriate forms of
communication and
interaction with team
members
2.4 Observe protocols in
reporting
2.5 Contribute to the
development of the team
work plans and activities
3. Practice Career 3.1 Identify growth areas and Discussion Demonstration
Professionalism prepare a work plan towards
improving oneself Interaction Observation
3.2 Identify inter and intra Interviews/
personal relationships questioning
3.3 Prioritize goals according to
personal, team and
organizational goals and
objectives
3.4 Identify training and career
opportunities
4. Practice 4.1 Explain safety regulations Discussion Observation
Occupational according to organizational
Health and procedures Plant tour Interview
Safety 4.2 Identify possible work
Procedures Symposium
hazards and explain
contingency measures in
case of workplace accidents
4.3 Determine effects of hazards
and risks and explain how to
control them
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COMMON COMPETENCIES
18 hrs
Unit of Assessment
Learning Outcomes Methodology
Competency Approach
1. Ap 1.1 Check materials and Field trip Demonstration
ply Quality replace faulty ones in Symposium & questioning
Standards accordance with Film showing Observation &
workplace standards and Simulation questioning
requirements On-the-job Third party
1.2 Carry out work training report
assignments in
accordance with standard
operating procedures
1.3 Check completed work
against standards and
specifications
1.4 Document and prepare a
report on deviations from
specific quality standards
2 Perform 2.1 Identify and Select Lecture Practical
Computer appropriate hardware and Discussion Demonstration
Operations software according to the Demonstration Observation
tasks assigned and their Computer and Questioning
required outcomes Based training/e-
2.2 Access/Use the necessary learning
Program/application
containing the information
required
2.3 Use keyboard in line with
techniques and OH & S
ergonomic requirements
2.4 Transfer files, data
between compatible
systems using computer
software, hardware/
peripheral devices in
accordance with standard
operating procedures
2.5 Implement procedures for
ensuring security of data,
file maintenance, including
regular back-ups and virus
checks in accordance with
standard operating
procedures
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CORE COMPETENCIES
80 hrs
Unit of Learning Outcomes Methodology Assessment
Competency Approach
1. Install Mast 1.1 Read & interpret work instructions as Lecture Observation
and per plan Discussion in workplace
Accessories 1.2 Identify the tools, equipment, testing Demonstratio Demonstratio
devices, & materials needed for n n
installation Viewing Oral
1.3 Identify the PPE & OHS policies & multimedia questioning
procedures required for the installation Hands on Third Party
job practice Report
1.4 Install mast and accessories
1.5 Conduct final inspection of the
installed mast and accessories
1.6 Prepare an installation & testing report
2. Install and 2.1. Prepare necessary tools, equipment, Lecture Observation
Lay Out materials and personal protective Discussion in workplace
Cables equipment (PPE in line with job Demonstratio Demonstratio
requirements. n n
2.2. Set-up cable lay out and installation Viewing Oral
equipment is set up in accordance multimedia questioning
with manufacturer's and job Hands on Third Party
requirements practice Report
2.3. Assess support structure as safe for
normal working conditions and sound
for cable support
2.4. Secured cable permanently to
support structure in accordance with
standard installation procedures
3. Install and 3.1 Prepare cables and connectors in Lecture Observation
Configure accordance with standard industry Discussion in workplace
CPE practices Demonstratio Demonstratio
3.2 Read and interpret installation plan as n n
per job requirements Viewing Oral
3.3 Install radio antenna in accordance multimedia questioning
with standard industry practices and Hands on Third Party
following safety procedures. practice Report
3.4 Document installation according to
SOP
3.5 Test and adjust CPE in accordance
with the company’s installer manual
3.6 Demonstrated professionalism and
interpersonal skills in dealing with
subscriber concerns
4. Render 4.1 Determine and satisfy customers’ Lecture Observation
Service needs Discussion in workplace
Excellence to 4.2 Conduct effective & efficient customer Demonstratio Demonstratio
Customers interactions n n
4.3 Dealing with difficult & emotional Viewing Oral
customers multimedia questioning
Third Party
Report
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3.2 TRAINING DELIVERY
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3.3 TRAINEE ENTRY REQUIREMENTS
The trainees who wish to enter the course should possess the following
requirements:
At least high school graduate with computer background
Can communicate in oral and written language
Can perform basic mathematical computations
Must be physically and mentally fit to undergo training
Recommended list of tools, equipment and materials required for a class size
of 20 trainees for Broadband Installation (Fixed Wireless Systems) NC II:
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3.5 TRAINING FACILITIES
Total 144
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SECTION 4: NATIONAL ASSESSMENT AND CERTIFICATION ARRANGEMENTS
4.3 Assessment shall focus on the core units of competency. The basic and
common units shall be integrated or assessed concurrently with the core
units.
4.4 The following are qualified to apply for assessment and certification:
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TRAINING REGULATIONS – BROADBAND INSTALLATION (FIXED WIRELESS SYSTEM) NC II Page 39
DEFINITION OF TERMS
GENERAL
3) Common Competencies - are the skills and knowledge needed by all people
working in a particular industry
10) Elective Competencies - are the additional skills and knowledge required by
the individual or enterprise for work
11) Elements - are the building blocks of a unit of competency. They describe in
outcome terms the functions that a person performs in the workplace.
13) Level - refers to the category of skills and knowledge required to do a job
14) Method of Assessment - refers to the ways of collecting evidence and when,
evidence should be collected
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15) National Certificate (NC) – is a certification issued to individuals who achieve
all the required units of competency for a national qualification defined under
the Training Regulations. NCs are aligned to specific levels within the PTQF
17) Qualification - is a cluster of units of competencies that meets job roles and is
significant in the workplace. It is also a certification awarded to a person on
successful completion of a course in recognition of having demonstrated
competencies in an industry sector
18) Range of Variables - describes the circumstances or context in which the work
is to be performed
20) Resource Implications - refers to the resources needed for the successful
performance of the work activity described in the unit of competency. It
includes work environment and conditions, materials, tools and equipment
21) Basic Competencies - are the skills and knowledge that everyone needs for
work
22) Training Regulations (TR) – refers to the document promulgated and issued
by TESDA consisting of competency standards, national qualifications and
training guidelines for specific sectors/occupations. The TR serves as basis
for establishment of qualification and certification under the PTQF. It also
serves as guide for development of competency-based curricula and
instructional materials including registration of TVET programs offered by
TVET providers
24) Underpinning Skills - refers to the list of the skills needed to achieve the
elements and performance criteria in the unit of competency. It includes
generic and industry specific skills
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SPECIFIC
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ANNEX A - ICT SECTOR COMPETENCY MAP –BROADBAND INSTALLATION (FIXED WIRELESS SYSTEMS) NC II
BASIC COMPETENCIES
Participate in Practice occupational
Receive and Respond to Work in a Team Practice Career
Work with Others Demonstrate Work Values Workplace Health and Safety
workplace communication Environment Professionalism
Communication Procedures
Use Mathematical
Practice Housekeeping Lead Workplace Develop and Practice Solve Problems Related
Lead Small Team Concepts and Use Relevant Technologies
Procedures (5S) Communication Negotiation Skills to Work Activities
Techniques
Apply Problem Solving
Utilize Specialized Develop Team and Collect, Analyze and Promote Environmental
Techniques in the Plan and Organize Work
Communication skills Individual Organize Information Protection
Workplace
COMMON COMPETENCIES
Perform Computer
Apply Quality Standards
Operations
CORE COMPETENCIES
Communicate Effectively
Communicate Effectively using Deliver Quality Customer Use Medical Terminology Produce Text from Audio Review / Edit
in a Customer Contact Use Business Technology
the English Language Service to Carry Out Task Transcription Documents
Center
Demonstrate Understanding Perform Basic Computer
Lead a Contact Center Produce Cleaned-up and Produce Background Produce Over-all Designs Produce Storyboard for
and Knowledge of the American Operation and Internet
Work Team In-betweened Drawings Designs for Animation Animation
Culture and Geography Navigation
Manage the Activities of a Work Lead a Team in Delivering Composit and Edit Create 3D Models and Create 2D Models and Produce 2D Colored Produce Key Drawings
Team Quality Service Animation Sequence Images Images Animation for Animation
Use email and search the web Install Computer Systems Maintain Computer Operate a word- Operate a spreadsheet Operate a presentation Install and maintain a
using browsers and Networks Systems and Networks processing application application package server
Diagnose and Troubleshoot
Configure Computer Systems Apply program Apply object-oriented Apply programming skills Install network hardware Install software to
Computer Systems and
and Networks development approach program language skills in a second language to a network networked computers
Networks
Render Service Excellence Install Mast and Install and Lay Out Install and Configure Install and configure a
Build a database Design program logic
to Customers Accessories Cables CPE network
Determine and confirm client Create a simple mark-up Transfer content to a Determine and apply Ensure website content
Design a website to meet Design pages using a
business expectations and language document to website using commercial appropriate development meets technical protocols
technical requirements page layout application
needs specification packages methodologies and standards
Use structured query language Determine and act on
Develop detailed technical Act on and complete Provide one -to - one Provide first-level remote
to create database structures & client computing Develop design studies
design change requests instruction help desk support
manipulate data problems
Create vector graphics using a Create raster graphics Develop designs for print Develop designs for Develop designs for Design booth &
graphics application using a graphics application media electronic media product packaging product/window display
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ACKNOWLEDGEMENTS
The Technical Education and Skills Development Authority (TESDA) wishes to
extend thanks and appreciation to the many representatives of business, industry,
academe and government agencies who donated their time and expertise to the
development and validation of these Training Regulations.
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