Make A Difference

Project
GROUP 6
In association with

Aniket Gupta | 1601005

Divya Kumar | 1601015
Narender S | 1601028
Ravi Thakur | 1601038
Vartul Katiyar | 1601051
Yamini Thombre | 1601055
 About the Problem Actions to the Impact of the
Journey Insights gained Road ahead!
Organization statement problem project

Healthcare Governance

Sanitation Skill Development

Education Farming

Payir now has over 100

employees reaching out to a
population of over 15000
residents of Thennur village and
its neighbouring villages

Founded by Mr. Senthil in

2005 with a mission to
bring holistic development
in Thennur village
 About the Problem Action to the Impact of the
Journey Insight gained Road ahead!
Organization statement problem project

Healthcare Governance

Sanitation Skill Development

Education Farming

Consumer Awareness Banking Services

Lack of knowledge on application process of

Unaware of rights as consumer
loans for education/agricultural/home

Unaware of rights as customer

Pain Behavior of bank employees that resulted in
alienation of residents from banking services
Points

Lack of information on Consumer Rights Unavailability and access to banks

 About the Problem Action to the Impact of the
Journey Insight gained Road ahead!
Organization statement problem project

Making necessary
Contacting professionals
Reviewing the level of arrangements for sessions
who can connect with the
awareness of residents and creating awareness
residents issues
about the sessions

Ms Shakuntala Srinivasan - An eminent Consumer Rights Activist. She has

been on the Consumer Rights Advisory Board and has more than 40 years of
experience in consumer rights activism.

Employees and ex-employees of SBI, Trichy branch - Mr. Seshasayee, Mr. J.

Chandrasekaran, Mr.Sripadaraman & Mr. S. Thiagarajan agreed to
participate in the session to understand problems faced by residents and
share insights & experiences from the banking sector.

Pre - MAD week MAD Week Post MAD Week

 About the Problem Action to the Impact of the
Journey Insight gained Road ahead!
Organization statement problem project

Briefed sarpanch about

the 4 days of MAD week
and the sessions
scheduled for these days.

Informed the residents of

Thennur village and
residents of nearby
villages about the sessions.
Requested them to be
present in the sessions

Pre - MAD week MAD Week – Day 1 Post MAD Week

 About the Problem Action to the Impact of the
Journey Insight gained Road ahead!
Organization statement problem project

01
Session on consumer rights taken by
Consumer Rights

Ms Shakuntala Srinivasan.
Focussed on basic and most important
consumer rights 03
Small mock drill was conducted

02
Questionnaire was conducted to
with some of the residents to
check if they were able to identify
if their rights were being violated
gauge the level of
understanding of the residents

Pre - MAD week MAD Week – Day 2 Post MAD Week

 About the Problem Action to the Impact of the
Journey Insight gained Road ahead!
Organization statement problem project

Banking Assistance Services offered in branch

Schemes for rural households Security schemes for loans on crops

Schemes for girl child for education Advice on issues being faced by residents

Pre - MAD week MAD Week – Day 3 Post MAD Week

 About the Problem Action to the Impact of the
Journey Insight gained Road ahead!
Organization statement problem project

Met with the Bank officials along

with Mr. Senthil to discuss how the
issues of residents can be resolved

Explored the feasibility of

arranging a mobile ATM for the
area on regular basis to that they
can start getting engaged with
banking services

Concluded that streamlining the process of

Mobile ATM was required and introduction
of database management was required to
circulate information

Pre - MAD week MAD Week – Day 4 Post MAD Week

 About the Problem Action to the Impact of the
Journey Insight gained Road ahead!
Organization statement problem project

Review

Several loan applications successfully filed Feedback of the sessions to gauge

Database for communication on final stage understanding

Bridged the gap between Payir and SBI to Constant connect with Payir and SBI to
file application for increasing frequency of follow up for the next tasks
Mobile ATM in Thennur

Challenges
How do I fill the
loan application
form?

??

Demonetization Convincing the residents Recalling ability of residents

Pre - MAD week MAD Week Post MAD Week

 About the Problem Action to the Impact of the
Journey Insights gained Road ahead!
Organization statement problem project

THE PROBLEM- Cash Availabilty

ATM

23 Km

11 Km
Thuraiyur
Village

Thennur Village

7 Km

10 Km

ATM
 About the Problem Action to the Impact of the
Journey Insights gained Road ahead!
Organization statement problem project

INSIGHTS GAINED ON THE PROBLEM

Around 5000 Canara Bank

families stay in and Correspondent Nearest Bank at Limited Public
around Thennur Available but not 7Km (Edumalai) Transport Services
Village effective.

Nearest ATM (8 Km) ran Loss of a working Banks had long

Cash Availability ? waiting Lines
dry most of the times. Day
 About the Problem Action to the Impact of the
Journey Insights gained Road ahead!
Organization statement problem project

STAKEHOLDER ANALYSIS

Power

Meet Their Manage

Needs Closely
• Other Bank • SBI
Correspondents • Payir Trust

Interest

Monitor with Keep Informed

Minimal Effort • Working People-
• School Students Agriculture,
MGNREGA
• Non-working
People • Gram Panchayat
 About the Problem Action to the Impact of the
Journey Insights gained Road ahead!
Organization statement problem project

Insights & Experience

Payir Trust & Contribution of Payir To Thennur Village

Self-Awareness on Consumer Laws and Banking Systems

Working closely with various stakeholders Payir, SBI, Thennur Gram
Panchayat, Village People
Contributing to the awareness of the village people.

Pitching for a cause

Developing a Lifetime Association with Payir

 About the Problem Action to the Impact of the
Journey Insights gained Road ahead!
Organization statement problem project

Actions to the Problem- Setting up an ATM

Discussed with ATM

Channel Manager,
Suggested some Region-IV , SBI
possible solutions Trichy for setting up
to address the an regular ATM
Pitched it to the challenge
concerned top •Mobile ATM
Evaluated the management •Regular ATM
conditions (Regional
Discussed the necessary for Manager) from
issue with establishing an SBI Trichy on the
ATM lines of
Payir and SBI
Team & Gram • Cash
Availability
Panchyat
• No of Hits
• Brand Building
 About the Problem Action to the Impact of the
Journey Insights gained Road ahead!
Organization statement problem project

After both the seminar we talked with audiences to gauge their understanding of
the matter just told to them.

People were very happy and wanted to have more such sessions.

Consumer rights session:

1) People now know about the 6 basic consumer rights
2) They felt more confident to face the practical situations

Banking awareness session:

1) They now know how to open the saving bank account.
2) They now know about the various activities carried inside bank
3) They realized the importance of Bank Account and ATM

Difference made
Difference made to us
through the project
 About the Problem Action to the Impact of the
Journey Insights gained Road ahead!
Organization statement problem project

After both the seminar we talked with audiences to gauze their understanding of
the matter just told to them.

People were very happy and wanted to have more such sessions.

Consumer rights session:

1) People now know about the 6 basic consumer rights
2) They felt more confident to face the practical situations

Banking awareness session:

1) They now know how to open the saving bank account.
2) They now know about the various activities carried inside bank
3) They realized the importance of Bank Account and ATM

1) We came to know the ground reality

2) We interacted with people who have even gone to various states in the search
of work and to our surprise some of them were fluent in Hindi
3) We came to know that language is not the only way to communicate

Difference made
Difference made to us
through the project
 About the Problem Action to the Impact of the
Journey Insights gained Road ahead!
Organization statement problem project

o Consumer Awareness Session can be taken up at a larger level.

o Training on Recent banking Development like Cashless Transaction.

o Enabling people to get Agri, education loans through established

channels

o Conducting mock drills on consumer awareness