QUESTIONNAIRE (Customer Survey) NAME: AGE: ADDRE SEX: Male / Female QQ What is your annual income? a) Below 1 lac ©) 23 lac b) 4-2lac ¢) above 3 lac Q What is your occupation ? a) — Salaried ©) Retired b) Self-Employed Qs What kind of loan you have taken? a) Home loan ©) Auto loan b) Personal loan ¢) Two wheeler loan e) Ifany other, specifya a What isthe: Amount of loan: Tenure: From which bank you have taken? Since when a) Less than 2 years b) Less than 5 years ) More than 5 years Based on your experience, would you select this bank for any service again in future? a) Definitely would ©) Probably not b) Probably would 4) Definitely not Please rate how would you compare the following attributes for customer convienence. Given below are set of statements kindly give your choice:-Bank has modern buildings and up to date infrastructure Bank is located at aconvenient location 1 and has proper parking space Average transaction time involved in 1 transactions is acceptable Employees have caring attitude towards 1 their customers My bondage with banker is very strong Bank is technology driven Bank understands specific needs of customers and give individual attention Customers have access to bank management in case of some serious problem Employees are courteous and show willingness to help client