Now What Do I Do

IT Services ITD
Student Support

2010 / 2011
 IT Services ITD
Student Support

 Computer Laboratory Attendants

are located in ITD managed PC Rooms.
They ensure the smooth running of
the PC Rooms and are your life line
when having problems with printing,
email or accessing software programs!
 Student IT Manual on the computer
desktop has links to useful information
Web Address: www.ul.ie/ITD
 Now What Do I Do Booklet:
Link on Student PC Desktops
 Student Portal/Notice Board web link to
access Public Folders e.g. Lecturers Notes
and Exam Papers:
http://ulportal/SiteDirectory/Students/
Lists/Announcements/AllItems.aspx
 Student Computer problems
Email: ITSS@ul.ie
 Problems accessing:
Student Records, Exam Results and
PIN Numbers Email: saa@ul.ie

IT Services ITD Student Support www.ul.ie/ITD

Academic Year 2010 / 2011

 Location of ITD
Managed PC Clusters
Location # PCs Type of Access

Kemmy Business School

KB1-21A ITD 30 Bookable

KB1-21B ITD 30 Bookable

KB1-10 30 Restricted (Postgrads and Staff )

KB1-11 16 Restricted (Postgrads and Staff )

Schuman Building

S1-19 ITD30 Bookable

S2-04 45 Restricted

S2-02 30 Restricted (Journalism Students)

CSIS

CS3005b 30 Restricted (Psychology)

PESS

PESS Study Area 30 Restricted (PESS Students)

Schrodinger Building

SR2-031 30 Restricted (Education)

SR2-032 35 Restricted (MOE)

SR3-005b 30 Restricted (MOE)

Health Sciences Building

HSG- 006 28 Restricted Users

HSG -007 40 Restricted Users

Language Centre

LC1-002 21 Restricted (LCS)

LC1-016 23 Restricted (LCS)

IT Services ITD Student Support www.ul.ie/ITD

Academic Year 2010 / 2011
 Location of ITD
Managed PC Clusters

Location # PCs Type of Access

Library & Information Services (LIS Building)

LISB *ITD 164 Open Access

LISB *ITD 12 Restricted ( Post Grads and Staff)

Main University Building

AM-061 *ITD 31 Restricted (Engineering)

A0-060-A *ITD 34 Bookable for all classes

A0-060-B *ITD 30 Bookable for all classes

A0-060-C *ITD 52 Open Access—No Booking

A1-084-A *ITD 37 Bookable for all classes

A1-084 *ITD 24 Restricted (Postgrads and Staff )

A1-089 *ITD 30 Bookable for all classes

DM-038 23 Restricted (Humanities—Postgrads)

E1-020 *ITD 30 Restricted (Postgrads )

IT Services ITD Student Support www.ul.ie/ITD

Academic Year 2010 / 2011

Your Computer Account has been created at time of
issue of your UL Student ID Card in EGO10

UserName: Your ID Number

Password New Students : Your date of Birth

(e.g. 17Jan1989)
(note upper case letter J for month)

Log on to: UL

Go to any PC room
Log on with your UserName and Password and carry
out the following steps:
Step 1—Change your Password

Step 2—Create your UL Email Account

Step 3—Connect to a Printer & Activate your

Print Account

Step 4—Register Modules for Semester

Week 1

Step 5—Your Computer Account Information

Step 6—Laptops

Step 7-USB Memory Keys

Step 8—Log Off

IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2010 / 2011
Step 1: Change your Password

 Hold down Ctrl, the Alt and Delete keys on your keyboard
together.

 User Name: Type your ID Number

 Password: Type in your Password

New Students Password is Date of Birth
(e.g. 17Jan1989) N.B. Note Upper Case
letter for month and no spaces.
 Log on to: UL
 Click OK

 A message will appear telling you that your password has

expired. Simply click OK.

 You now need to enter your old password – for

New Students this is your Date of Birth (e.g. 17Jan1989)
 Enter your new password and then re-enter to confirm. It is
important for you to include both upper case and lower case
characters, special characters and numbers in your password
e.g. N3wP4ssW*rd. (Note you must have a minimum of
8 characters)
Click OK
 If passwords are not changed within 365 days they will
expire!
 Change your password on web:
https://outside.ul.ie/PasswordReset/
 Forgotten Password: Go to Swipe PC and follow instructions

IT Services ITD Student Support www.ul.ie/ITD

Academic Year 2010 / 2011

Step 2: UL Email Account
 Go to https://outlook.com
 Type in your email address in this format
IDNumber@studentmail.ul.ie
e.g. 0712345@studentmail.ul.ie

 Password: UL Network Password** New

students must activate their UL PC Account first
by logging on to a UL PC with their default
Password (date of birth) to change it to their own
personalised UL Network Password

The first time you access your Outlook Live email

account, you are required to activate the account. When
you login, full instructions are available on the screen.
NB See the web link below for detailed instructions on
how to activate your Email Account

 Benefits: Microsoft Outlook Live provides you

with a 10GB mailbox and email is now available
through the same login interface, both on and off
campus.
 Benefits: Your new email login details (Windows
Live ID) also give you automatic access to 25GB of
online storage called Skydrive. Skydrive is an
online place to save, access and share documents
Additional email information is available on web
http://www2.ul.ie/web/WWW/Services/
Information_Technology_Division/
IT Services ITD Student Support www.ul.ie/ITD
Academic Year 2010 / 2011
Step 3: Connect to a Printer &
Activate your Print Account
All new users have a print a/c balance of €1
Cost of Printing per page
B/W = 7 Cent and Colour = 42 Cent
 Printers are set by default to duplex

 Click on Start Button, choose Run

 Type \\Payprint64 and click OK for a full
list of Mono and Colour Printers.
 Double click on a printer. The printer will
add to your list of available printers
 Activate your Print Account by printing
one page from Microsoft Word - Click on
File, choose Print and click OK

 Print Account Information web link Icon

on Desktop to
http://payprint64:2941/webtools
Log in with your ID Number & Password.

 More Print Credit can be purchased online

https://expresspay.ul.ie/expresspay/ or
from the Print Room (E1-005)

IT Services ITD Student Support www.ul.ie/ITD

Academic Year 2010 / 2011

Step 4: Register Modules for Semester
 PIN Number for new students is set by default to
9999
 Log onto www.si.ul.ie Week I to register for clas-
ses and modules of your Programme of Study.
 Registration of modules has to be completed
Week 1 of both Semesters
 Instructions available on the Student
Academic Administration web site.
Any problems email saa@ul.ie

Step 5: Your Computer Account

 Every currently registered UL student is
provided with a Computer Account for usage in a
variety of clusters throughout the University.
While students can work on their files in
C:\WorkArea of PCs, there are no backup /
storage facilities on any PCs. All files are au-
tomatically deleted during nightly shutdown of sys-
tems.

 Students should, prior to logging off from PC, save

their files to USB Keys and to Sky Drive that has
25GB online storage.

 Students are advised to save documents every 15

minutes and always make backup copies.

IT Services ITD Student Support www.ul.ie/ITD

Academic Year 2010 / 2011
Step 6: Laptops

 Laptop clinics dealing with network

connectivity are held in PC Area in
Library every Tuesday, Wednesday and
Thursday 2.30pm—3.30pm during semes-
ters. Laptop information is available in
Student IT Manual on web (link on PC
Desktop) and Student ULPortal
(notification web page at log on)

Step 7: USB Memory Keys

 Warning: It is recommended in the event

of USB Keys being lost that Owner’s
contact details are saved in a document
‘Owner’s contact details.doc’ in the base
or root directory (not hidden in a folder)
Spell the word Owner with digit ZERO
instead of the letter O and it will appear at
the top of the listing of files

 USB Repair Clinics are held in Venus PC

Room A0-060c every Wednesday
2.30pm—3.30pm and every Saturday in
Library PC Area 2.15pm - 2.45pm

IT Services ITD Student Support www.ul.ie/ITD

Academic Year 2010 / 2011

Step 8: Remove USB Key/ Log off PC
 Warning: ITD does not backup student data.
Always have backups!
 Save your files to your USB Key before logging off
PC.
Do not forget to remove your USB key correctly from
the computer when finished or data will be lost!
 Click on icon once with Right Hand Side of
Mouse.
 Click on this text that appears ―Unplug or Eject
Hardware‖ and select ―Stop‖
 Select your USB Key. Click ok.
 USB Key can now be safely removed. Close.
Log Off PC:
If you do not log off, your PC Account is open to misuse
e.g. print funds used and emails sent from your email
Option One:
 Close all open programs and windows, and do one of
the following:
 Hold down and keep held the CTRL key on your
keyboard
 Keeping the CTRL key held click the ―Start button
and click on ―Log Off Oxxxxxx
 Click Yes from the window in the middle of the
screen and release the CTRL key or
Option Two:
 Press the Ctrl, Alt, Delete (Del) buttons
simultaneously.
From screen that appears, click on Log Off. Yes.

IT Services ITD Student Support www.ul.ie/ITD

Academic Year 2010 / 2011
IT Services ITD Student Support

© Mai McGurk
Academic Year 2010/2011