Process Name: Resource Management

Work Enviroment

Process Owner: Operations Manager

WITH WHAT?
(Equipment, Materials) WITH WHOM?
Tools Operation Manager
Cleaning Items Manufacturing Team Members
Safety Equipment Salary Employees
Facilities Manufacturing Engineers
Industrial Engineers
Terex Managers
Safety Coordinator
Safety Leader

INPUT Work Enviroment Requirements

Work Work enviroment
necessary to
OUTPUT
(What Should
(What Should We
Be Receiving?)
Cleanliness Premises
Enviroment achieve conformity
to product requirements.
We Deliver?)

HOW? HOW MANY? HOW MUCH?

(Instructions, Procedures, Methods) (Performance Indicators)
5's Audit Results
5s Program Accidents Trend
Procedures:
Safety guidelines
Ergonomic Analysis
 Process Name: Resource Management
Training

Process Owner: Training Leader

WITH WHAT?
QMS
Training Room
Terex Intranet
Communication Boards
Training Materials
Projector
External Training
Induction Material
Job descriptions

INPUT
Training Needs
New hires Training
(What Should We
Be Receiving?)

HOW?
(Instructions, Procedures, Methods)

Terex Intranet
Terex Magazine
Job descriptions
Training Sessions
Induction Session to New hires
Procedures
Training Procedure
anagement

Training Leader WITH WHOM?

Human Resource Manager

Recruit and Communication Leader
Instructors

Training Trained Personnel

Training Effectiveness
Personnel with Competency

HOW MANY? HOW MUCH?

(Performance Indicators)

Trained Hours
Personnel Performance
WITH WHOM?

mmunication Leader

OUTPUT
(What Should
We Deliver?)

MANY? HOW MUCH?

Performance Indicators)
 Process Name: Measurement, Analysis
and Improvement
Process Owner: Quality Manager
WITH WHAT?
(Equipment, Materials)
QMS Records
Audit Plan
QMS Documentation
Quality Manual
Organization Resources

Customer Requirements Measurement

INPUT ISO 9001:2000 Requirements Analysis & Improvement
(What Should We Audit Plan
Be Receiving?) Non Conformances
Process Maps
Quality Policy & Objectives
Quality Manual
QMS Documentation
Business Plan
Non Conforming Product

HOW?
(Instructions, Procedures, Methods)
Data Analysis
Solving Problem Techniques
Procedures
Internal Audit Procedure
Corrective/Preventive Procedure
All the rest QMS Procedures
nager

WITH WHOM?
Quality manager
Terex Managers
Operations Director
Internal Auditors
Terex Team Members
Quality Engineers

Product Conformity to Requirements

Measurement QMS Conformity
Analysis & Improvement Satisfaction of Customer
Audit Results (Conformancy/ Non Conformancy)
Continual Improvement
Corrective/Preventive Actions
Achievement of Plant Metrics
Corrective/Preventive Action Implementation
Management Review

HOW MANY? HOW MUCH?

(Performance Indicators)

Audit Completion to Schedule

Non conformancy Trend
Process Performance Trend
Glass Wall
Corrective Action Effectiveness
WITH WHOM?

OUTPUT
(What Should
We Deliver?)

cy/ Non Conformancy)

on Implementation

ANY? HOW MUCH?

rformance Indicators)
 Process Name: Quotation Process

Process Owner: Cost Engineering Manager

WITH WHAT?
(Equipment, Materials)
Qutoation Electronic Folder
KBM-AS400
Estimated time of work sheets

RFQ Quotation Process

INPUT ECN's
(What Should We Prints
Be Receiving?) Customer Requiremen
Purchasing Response

HOW?
(Instructions, Procedures, Methods)
Rolling Cost
Operational Analysis
Financial Analysis
Approval Process
Procedures
New Product Quotation
eering Manager

WITH WHOM?
Cost Engineering Manager
Cost Engineer
Cost Analyst
Purchasing Buyers
Operations Director
Controller

Quotation Process Quotation Package

Routings & BOM

HOW MANY? HOW MUCH?

(Performance Indicators)

Open Customer RFQ

ITH WHOM?

OUTPUT
(What Should
We Deliver?)

NY? HOW MUCH?

ormance Indicators)
 Process Name: Procurement Process

Process Owner: Purchasing Manager

WITH WHAT?
(Equipment, Materials)
KBM AS400
MRP
Max/Min Requirements
Supplier Approved List

Procurement
ECN's
INPUT MRO Requisitions
(What Should We MRP
Be Receiving?) Supplier Quotes Process

HOW? HOW MANY?

(Instructions, Procedures, Methods)
Procedures
Raw Material Purchasing
MRO & Tool Crib Purchasing
Debit Memo Process
Receiving Inspection
 WITH WHOM?

Purchasing Manager
Buyers
Tool Crib Personnel
Receiving Personnel
Supplier Quality Engineer
Receiving Quality Inspector
MRO Suppliers
Raw Material - Out Source Suppliers

PO's OUTPUT
Supplier Selection (What Should
Obtain Purchased Parts We Deliver?)
IR/MRDR's
Debit Memos

HOW MANY? HOW MUCH?

(Performance Indicators)

Supplier Delivery ?
Supplier Quality
 Process Name: Production Planning &
Logistics

Process Owner: PC & L Manager

WITH WHAT?
(Equipment, Materials) WITH WHOM?
AS400
Pick List
Open Work Orders PC & L Manager
ECN's Production Planners
Warehouse Resources Master Scheduler
Lift Equipment Handling Leader
Import/Export System (LIA) Material Handlers
Carriers Import/Export Personnel
Shipping Documents Production Managers

Open Work orders

ECN's Production Planning &
INPUT Customer PO's Logistics
(What Should We Inventory
Be Receiving?) Pediments
Authorize Premium Transportation

HOW? HOW MANY? HOW MUCH

(Instructions, Procedures, Methods) (Performance Indicators)
Cyclical Counting
Procedures Inventory Target
Procedure Production Planning & Material Requeriments (KISTS) for Welding Area Inventory Accuracy
Procedure Warehouse Inputs/Outputs Customer Delivery Performance
Procedure Production Planning & Material Requirements for Cutting Adherance to Schedule
Procedure Order Review
 WITH WHOM?

Export Personnel
ction Managers

Master Pick List OUTPUT

On time Delivery to Customers (What Should
Sales Order We Deliver?)
Exportation of Goods

OW MANY? HOW MUCH?

(Performance Indicators)

livery Performance
 Process Name: Resource Management
Infraestructure

Process Owner: Engineering Manager,

WITH WHAT? Maintenance Manager & IT Administrator
(Equipment, Materials)
CAD- Computer Aided Design Software
Plant Lay out Electronic File
Computerized Maintenance Management Systems (CMMS) Software
Spare Parts
Machine Manuals
Safety Equipment
Computers, Server
Phones
Software Licenses
Hadware & Software
AS400

INPUT
New Lay out Proposal
Work orders
Infraestructure
(What Should We PM Calendar & Schedule
Be Receiving?) Safety Requirements

HOW?
(Instructions, Procedures, Methods)
Procedures:
Lay out Planning
Maintenance Procedure
Electronic Data Back up
g Manager,
e Manager & IT Administrator
WITH WHOM?
Manufacturing Engineers
Terex Managers
Maintenance Engineer
Maintenance Techincian
Maintenance Manager
Maintenance Supervisor
Operation Manager
IT Administrator

OUTPUT
(What Should

Infraestructure New Plant Distribution

Facilities in good condition
We Deliver?)

Process Equipment in good Condition

Work order completion
LAN network working in good Condition

HOW MANY? HOW MUCH?

(Performance Indicators)
Preventive Maintenance Compliance
Un planned Maintenance Vs Planned Maintenance
Maintenance Work order closure
IT Work order closure
 Process Name: Quality Assurance

Process Owner: Quality Manager

WITH WHAT?
(Equipment, Materials)
Electronic Communication Means
Phone
Measuring Devices
Non Destructive Test
Red Area

Customer Requirements
Customer Complaints

INPUT
Supplier Quality
ANSI/ASME Specifications
Quality Assurance
(What Should We Customer Feedback
Be Receiving?) ECN's
Customer Drawings

HOW?
(Instructions, Procedures, Methods)
Customer Communication
Supplier Communication
Quality Alerts

Procedures:
Corrective/Preventive Action
Receiving Inspection
Control of Non Conforming Product
Training
Inspection Procedures
Calibration and Control of Measuring Devices
ager

WITH WHOM?
Quality Assurance Manager
Customer Service Engineer
Quality Auditors
Supplier Quality Engineer
Quality Assurance Engineer
Welding Engineer
Production Operators
Terex Manufacturing Team Members

Quality Assurance Corrective Action Response

Parts To print
OUTPUT
(What Should
ECN's We Deliver?)

HOW MANY? HOW MUCH?

(Performance Indicators)
Customer Satisfaction Trend
Customer Complaints/Incidents Trend
Supplier Quality Performance Trend
Corrective Action Aging
Scrap $ Trend
Internal Rejection Trend (MRDR's)
 Process Name: Management Leadership

Process Owner: Operations Director

WITH WHAT?
(Equipment, Materials)
Human Resources
Infraestructure
Work Enviroment
Conference Room

Corporate Policies & Requirements

Customer Requirements

INPUT
Quality Objectives
Internal & External Audit Results
Management
(What Should We Financial Objectives
Be Receiving?)
Leadership

HOW?
(Instructions, Procedures, Methods)
QMS
Quality Manual
Data Analysis
Staff Meetings
Procedures:
Internal Audits
Management Review
Corrective and Preventive Action
Internal Communication
Director

WITH WHOM?
Operations Director
Operations Manager
Quality & Engineering Manager
Controller
Purchasing Manager
Production Control & Logistics
Human Resource & Safety Manager
Management Representative

Quality Policy
Management Review
Process Maps

Management Business Plan

Continual Improvement
OUTPUT
(What Should

Leadership We Deliver?)

HOW MANY? HOW MUCH?

(Performance Indicators)
Process Performance
Glass Wall