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uk

NEWS RELEASE
June 23, 2008

SWT plans massive ticket-office cull despite huge growth in


passengers and profits
Company putting profits before service and safety, says RMT

STATIONS EARMARKED by South West Trains for ticket-office closures have seen an
increase in passengers going through their doors of nearly 27 per cent in the last year,
Britain’s biggest rail union reveals today.

Analysis by RMT of official figures shows that 114 SWT stations threatened with cuts and
closures have between them had more than 18 million more ‘entries and exits’ by passengers
in the last year – up from just over 68 million to well over 86 million.

Details of the proposed cuts, which RMT has pledged to resist, also reveal that there will be a
dramatic increase in stations that will lose their ticket offices entirely during weekends –
while SWT’s parent group, Stagecoach, is anticipating a huge jump in profits.

“The dramatic increase in passengers suggests that SWT should be increasing the number of
staff on stations, not cutting them,” RMT general secretary Bob Crow said today at the
union’s annual conference in Nottingham.

“The city is expecting the Stagecoach group to register another substantial increase in profits
and it is quite clear that the group is putting its profit before the people it is supposed to serve.

“SWT’s planned cuts would leave stations unstaffed, particularly at weekends, but also at
night and that will only make railway stations and the passengers who use them less secure.

“CCTV has its uses, but it is no substitute for the presence of trained uniformed staff.

“For our members this is an attack on up to 140 jobs, and for SWT’s passengers it is an attack
on their service and safety, and it is in all our interests to tell the company that these cuts are
unacceptable,” Bob Crow said

ends

For further information please contact Derek Kotz on 07939 595 092

Notes to editors: Profit before People – South West Trains Ticket Office Closures

• Table 1 below shows that South West Trains is closing or cutting ticket office hours at
stations which in the last year have seen an increase of almost 27 percent in
‘passenger entries and exits’.

NATIONAL UNION OF RAIL, MARITIME & TRANSPORT WORKERS

Unity House, 39 Chalton Street, London, NW1 1JD. Telephone: 020 7387 4771 Facsimile: 020 7387 4123
• In the last year station passenger ‘entries and exits’ at the affected stations have risen
from 68,013,374 to 86,282,884, an increase of 18,269510.

• Details of the worst-affected stations and the days and times the closures will bite are
attached. The result will be a massive expansion of stations that will close
completely on Saturday and Sunday and earlier week day closing.

• The closures will leave stations unstaffed, heightening passenger security concerns
particularly where there are evening closures.

• Regular customers and commuters who purchase their tickets for the following week
at the weekend will suddenly find that their ticket office is no longer open, causing
not only inconvenience but also longer queues during peak time.

• Weekend closures will disproportionately hit those who use trains for leisure and
visits to friends and family

• The replacement of staff with machines will increase instances of passengers


travelling without tickets either because they could not use the machines, or the
machines were faulty.

• It is not clear where the proposed automatic ticket machines will be able to offer the
full range of tickets currently provided by staffed ticket offices such as group-save
tickets or add-ons to existing tickets or refunds for tickets not used on the day due to
rail disruptions or cancelled trains.

• Stagecoach, which owns South West Trains, is expected a substantial increase in


profits later this week.

Table 1.

South West Trains Station Usage (entries and exits) 2006/07

Stations listed below are where South West Trains are to cut ticket office hours

Station Entries & Exits 05/06 Entries & Exits Change


06/07
Addlestone 238,419 286,262 +47,843
Alton 498,254 548,291 +50,037
Andover 990,989 1,014,898 +23,909
Ascot 789,039 1,008,215 +219,176
Ash 224,267 238,863 +14,596
Ash Vale 398,287 407,035 +8,748
Ashford (Surrey) 642,131 697,972 +55,841
Axminster 176,270 181,825 +5,555
Bagshot 102,262 118,241 +15,979
Basingstoke 4,161,704 4,394,401 +232,697
Bedhampton 98,761 101,576 +2,815
Bentley 93,589 104,849 +11,270
Berrylands 174,464 329,473 +155,009
Bookham 165,378 186,330 +20,952
Branksome 168,831 189,961 +21,130
Brentford 514,596 914,790 +400,194
Brookwood 694,226 757,006 +62,780

NATIONAL UNION OF RAIL, MARITIME & TRANSPORT WORKERS

Unity House, 39 Chalton Street, London, NW1 1JD. Telephone: 020 7387 4771 Facsimile: 020 7387 4123
Byfleet & New Haw 282,560 320,676 +38,116
Camberley 355,415 377,291 +21,876
Chandlers Ford 180,281 198,588 +18,307
Chertsey 419,259 430,757 +11,498
Chessington North 285,980 575,477 +289,487
Chessington South 206,316 485,008 +278,692
Christchurch 357,361 357,013 -348
Clandon 141,921 152,813 +10,892
Claygate 463,888 519,030 +55,142
Cobham & Stoke 484,673 522,629 +37,956
d’Aberdon
Cosham 682,199 663,817 -18,382
Crewkerne 91,754 93,213 +1,459
Datchet 254,661 263,030 +8,369
Dorchester South 379,170 415,067 +35,897
Earley 379,724 411,071 +31,347
Effingham Junction 251,068 264,707 +13,639
Esher 818,121 870,225 +52,104
Ewell West 726,506 775,165 +48,658
Fareham 1,301,164 1,351,356 +50,192
Farncombe 582,757 638,712 +55,955
Feniton 55,341 59,872 +4,531
Fleet 1,369,937 1,465,987 +96,050
Frimley 197,992 198,063 +71
Fulwell 246,114 421,010 +174,896
Gillingham (Dorset) 361,129 368,966 +7,837
Guildford 6,698,711 7,186,050 +487,339
Hampton 648,359 1,127,174 +478,815
Hampton Court 828,675 2,011,312 +1,182,637
Hampton Wick 445,580 775,144 +329,564
Hamworthy 94,302 114,505 +20,203
Haslemere 1,435,624 1,552,279 +116,655
Hedge End 297,961 311,000 +13,039
Hersham 487,613 529,654 +42,041
Hinchley Wood 262,915 284,311 +21,396
Honiton 252,128 263,627 +11,499
Hook 516,885 592,594 +75,709
Horsley 288,726 300,172 +11,446
Hounslow 516,873 951,567 +434,694
Liphook 446,472 473,114 +26,642
London Road 363,168 412,359 +49,191
Guildford
Lymington Town 147,675 171,261 +23,586
Malden Manor 268,334 735,625 +466,931
Martins Heron 529,092 564,743 +35,651
Milford 178,831 187,413 +8,582
Mortlake 1,087,936 1,879,800 +791,864
Motspur Park 575,097 1,204,871 +629,774
Netley 69,796 76,948 +7,152
New Malden 1,840,780 3,263,198 1,422,418
New Milton 554,526 560,406 +5,880
Overton 92,810 111,368 +18,558
Oxshott 375,678 395,791 +20,113
Parkstone 127,121 139,383 +12,256
Petersfield 1,040,643 1,095,781 +55,138
Pokesdown 263,438 267,815 +4,377
Poole 1,027,151 1,069,639 +42,488
Portchester 280,654 269,728 -10,926
Portsmouth Harbour 429,945 1,391,084 +961,139
Raynes Park 2,287,130 4,325,766 +2,038,636
Salisbury 1,603,255 1,620,677 +17,422
Shepperton 341,093 365,329 +24,236
NATIONAL UNION OF RAIL, MARITIME & TRANSPORT WORKERS

Unity House, 39 Chalton Street, London, NW1 1JD. Telephone: 020 7387 4771 Facsimile: 020 7387 4123
Sherborne 163,108 166,559 +3,451
St Denys 195,289 202,254 +6,965
St Margaret (Greater 762,648 1,528,005 +756,357
London)
Stoneleigh 758,146 1,222,711 +464,565
Strawberry Hill 543,620 978,074 +434,454
Sunbury 355,893 360,997 +5,104
Sunningdale 569,347 621,218 +51,871
Swanwick 404,578 426,777 +22,199
Sway 87,303 88,056 +753
Swaythling 77,802 85,292 +7,490
Templecombe 80,502 85,599 +5,097
Thames Ditton 464,935 881,867 +416,932
Tisbury 213,928 208,785 -5,143
Tolworth 251,745 474,586 +222,841
Totton 260,866 282,542 +21,676
Upper Halliford 143,933 137,870 -6.063
Virginia Water 426,296 452,845 +26,549
Wandsworth Town 845,840 1,724,278 +878,438
Wareham 282,039 295,262 +13,223
West Byfleet 910,980 964,472 +53,492
Weybridge 1,891,229 2,077,345 +186,116
Weymouth 595,886 622,656 +26,770
Whitchurch (Hants) 204,458 204,903 +445
Whitton 786,410 1,217,844 +431,434
Winnersh 379,678 395,123 +15,445
Winnersh Triangle 236,421 274,911 +38,490
Witley 190,130 191,972 +1,842
Woking 6,350,068 6,731,268 +381,200
Wool 141,556 151,192 +9,636
Woolston 81,058 88,884 +7,826
Worcester Park 1,453,302 2,688,280 +1,234,978
Yeovil Junction 192,645 194,798 +2,153
68,013,374 86,288,284 +18,274,910

Figures taken from the Office of Rail Regulation

Between 05/06 and 06/07 the methodology in counting was changed and explains in part some of the
increases particularly at the Greater London stations and Portsmouth Harbour. Nevertheless the trend
is clearly one which is rising in terms of entries and exits at stations where South West Trains are
making proposing to make cuts.

The changes to the methodology are;

1) data representing journeys made on national rail using London Travelcards sold at a TfL
outlet or at a ToC office in Zone 1 are included in the 06/07 numbers
2) Tickets sold for national rail journeys at London stations that have only an LUL not a ToC
booking office are included in the 06/07 numbers.
3) Counting journeys made to “group stations” has been updated. This explains in large part the
huge increase at Portsmouth Harbour.

Table 2 - Stations most hit by SWT’s proposed ticket-office cuts

Of the 114 stations listed for cuts and closures (out of a total of 145) those below are the worst
affected. Only six of these have no change to their weekday open/closing times and only three no
change to Saturday open/closing times, and none have no changes to Sunday times.

ADDLESTONE. Currently open sat. closed sun. proposed: closed both days. Mon-Fri. currently
open 06.30-13.25 proposed: closes at 10.00

ALTON. Currently open Mon-Fri. 06.30 - 20.30 Sat.06.40 -20.15 Sun 07.00 - 18.00. Proposed:
Mon- Fri.06.30 -19.00 Sat 08.00-17.30 Sun 08.30 - 16.00.
NATIONAL UNION OF RAIL, MARITIME & TRANSPORT WORKERS

Unity House, 39 Chalton Street, London, NW1 1JD. Telephone: 020 7387 4771 Facsimile: 020 7387 4123
ANDOVER. Sun. Currently open 08.10 - 20.45 Proposed: close 4hrs earlier.

ASH. Proposed: closed on sat as well as sun.

ASH VALE. Proposed closed on sun.

ASHFORD (SURREY) Proposed closed on sun. and the mon.-fri. service close at 13.25 instead
of 20.05

AXMINSTER. Proposed closed on a sun. and the mon-fri. service to end 13.05 instead of 20.30
and sat. service to end at 13.05 instead of 20.20

BAGSHOT. Proposed to close close sat. as well as sunday

BARNES Proposed to close close on sun.

BEDHAMPTON. Proposed to close close on sat. and sun. the weekday service to end at 09.45
as opposed to 13.55

BERRYLANDS. Proposed to close close on sat. as well as sun.

BOOKHAM. Propose close sat. as well as sun. week day service to end at 10.00 instead of 13.30

BRANKSOME. Proposed to close closed sat. and sun. weekday service to end at 10.00 instead
of 13.20

BROOKWOOD Proposed to close close sun. weekday service to end at 13.00 instead of 20.15

BYFLEET & NEW HAW Proposed to close close on sat. as well as sun. weekday service to end
at 10.30 instead of 13.00

CAMBERLEY Proposed to close close on sun. weekday service to end at 13.25 instead of 19.50
and sat. to close at 13.00 instead of 19.05

CHANDLERS FORD Proposed to close close on sun.

CHESSINGTON SOUTH Proposed to close close on sat. as well as sun. weekday service to
end at 10.00 instead of 14.18

CLANDON Proposed to close on sat. as well as sun.

CREWKERN. Proposed to be closed on sat. and sun. weekday service to end at 13.05 instead of
18.00

DATCHET Proposed to close on sat. as well as sun.

EARLEY Proposed to close on sun. weekday service to end at 13.25 instead of 21.05

EFFINGHAM JUNCTION Proposed to close on sat. as well as sun. weekday service to end at
10.10 instead of 13.25

ESHER Proposed to close on sun. weekday service to end at 18.00 instead of 21.00

EWELL WEST Proposed to be closed on sun.

NATIONAL UNION OF RAIL, MARITIME & TRANSPORT WORKERS

Unity House, 39 Chalton Street, London, NW1 1JD. Telephone: 020 7387 4771 Facsimile: 020 7387 4123
FARNCOMBE Propsoed to be closed on sun. weekend service to close at 13.00 instead of 19.55.
sat. service to end at 13.00 instead of 19.55.

FENITON Prposed to be closed on sat. and sun. weekday service to end at 11.30 instead of 22.00

FRIMLEY Proposed to be close on sat. as well as sun. weekday service to end at 10.30 instead of
13.05

FULWELL Prposed to be closed on sat. as well as sunday weekday service to end at 10.00
instead of 14.00

GILLINGHAM (DORSET) Proposed to be closed on sun. weekday service to end at 17.30


instead of 20.45 sat. service to end at 12.45 instead of 21.50

HAMPTON Proposed to be closed on sun. weekend service to end at 11.00 instead of 20.30 sat.
service to end at 13.30 instead of 21.00

HAMPTON COURT Proposed to close on a sun.

HAMWORTHY Proposed to close on a sat. as well as sun.

HEDGE END Proposed to close on sun.

HERSHAM Proposed to close on sat. and sun. weekday service to end at 10.30 instead of 13.40

HINCHLEY WOOD Proposed to close on a sat. as well as sun. weekday service to end at 10.10
instead of 13.25

HONITON Proposed to close on sun. weekday service to end at 15.15 instead of 19.45 and sat.
service to end at 13.15 instead of 20.00

HOOK Proposed to close on a sun.

LIPHOOK Proposed to close on a sun. weekend service to end at 17.35 instead of 20.00 and sat.
service to end at 13.00 instead of 20.00

LISS Proposed to close on sat. and sun. weekday service to end at 11.10 instead of 19.55

LONDON ROAD (GUILDFORD) Proposed to close on sat. as well as sun. weekday service to
end at 10.00 instead of 13.35

MALDEN MANOR Proposed to close on a sat. as well as sun. weekday service to end at 10.20
instead of 13.50

MARTINS HERON Proposed to close on a sun. weekday service to end at 13.25 instead of 20.20

MILFORD Proposed to be closed on a sat. as well as sun.

MOTSPUR PARK Proposed to be closed on sat. and sun.

NETLEY Proposed to be closed on sat. and sun.

POKESDOWN Proposed to be closed on sat. and sun. weekday service to end at 11.30 instead of
20.15

NATIONAL UNION OF RAIL, MARITIME & TRANSPORT WORKERS

Unity House, 39 Chalton Street, London, NW1 1JD. Telephone: 020 7387 4771 Facsimile: 020 7387 4123
PORCHESTER Proposed to be closed on sat. and sun.

SHEPPERTON Proposed to be closed on sun. weekday service to end at 12.00 instead of 17.30
and sat.

SHERBOURNE Proposed to close on sun. sat. service to end at 13.30 instead of 21.00

ST DENYS Proposed to close on sat. and sun. weekday service to end at 10.45 instead of 13.30

STONELEIGH Proposed to close on sun.

STRAWBERRY HILL Proposed to close on sun.

SUNNINGDALE Proposed to close on sun. sat. service to end at 13.30 instead of 20.15

SWANWICK Proposed to close on sun. sat. service to end at 14.00 instead of 18.55

SWAYTHLING Proposed to close on sat. as well as sun. weekday service to end at 11.00 instead
of 13.45

TEMPLECOMBE Proposed to be closed on sun. weekday service to end at 18.30 instead of


22.00 sat service end at 12.35 instead of 21.30

THAMES DITTON Proposed to close on sat. as well as sun.

TISBURY Proposed to close on sat. and sun. weekday service to end at 12.05 instead of 17.25

UPPER HALLIFORD Proposed to close on sat. as well as sun. weekday service to end at 10.00
instead of 13.30

VIRGINIA WATER Proposed to close on sun. weekday service to end at 17.45 instead of 20.00
sat. service to end at 13.30 instead of 20.50

WANDSWORTH TOWN Proposed to be closed on sat. as well as sun. weekday service to end
at 10.30 instead of 13.55

WAREHAM Proposed to be closed on sun.

WEST BYFLEET weekday service to end at 13.00 instead of 20.00, sat. service to end at 13.00
instead of 20.00, sun. service to end at 13.00 instead of 16.40

WHITCHURCH (HAMPSHIRE) Proposed to be closed on sat. as well as sun.

WINCHFIELD Proposed to be closed on sun.

WINNERSH Proposed to be closed on sat. and sun.

WINNERSH TRIANGLE Proposed to be closed on sat. as well as sun. weekday service to end
at 10.00 instead of 13.20

WITLEY Proposed to be closed on sat. as well as sun.

WOOLSTON Proposed to be closed on sat. and sun.

NATIONAL UNION OF RAIL, MARITIME & TRANSPORT WORKERS

Unity House, 39 Chalton Street, London, NW1 1JD. Telephone: 020 7387 4771 Facsimile: 020 7387 4123

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