Arkansas Department of Career Education Business Procedures Rev 2017-2018

Arkansas Department of Career Education

Business Procedures Model Framework

Course Title Business Procedures

Career Pathway Administrative Services
Career Cluster Business Management & Administration
Course Number 492380
CIP Number 52.0204 (Office Management and Supervision)
Grade Level 9-12
Course Credit 1 Unit Credit
Course Type Core
End of Course Required
Standards
Common Career Technical Core Standards
Alignment
Teacher
031, 032, 040, 222, 225, 250
Certification
CTSO FBLA or DECA
Facility
http://arkansasfacilities.arkansas.gov/facilities/arkansas-school-facilities-manual-updated
Requirements
Industry
Microsoft Office Specialist
Certifications
Prerequisite Computerized Business Applications, Computer Applications I and II, or Technology Design Applications
Industry/
Postsecondary Dr. Linda Bean, Arkansas Tech University; Rebecca Cunningham, Arkansas Tech University
Partners

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Arkansas Department of Career Education Business Procedures Rev 2017-2018

Purpose

The purpose of the Business Procedures course is to prepare students with appropriate technology, communication, human relations,
financial and record management, and employability skills for an entry-level position in the office administration field or for continued study in
office or business administration at a post-secondary institution.

Course Description

This is a two-semester course that will provide students with concepts and skills in technology, communication, human relations, financial
and record management, and employability skills that can be applied in the management and administration of an office.

Course Standards

Business Procedures Objectives and Indicators

Standard 1.0
Develop and demonstrate professional workplace ethics and career development behaviors.

Performance Indicator 1.1 National/ Career

Recognize the benefits of participating in a Career and Technical Student Organization and in professional Industry Ready
organizations for long-term career development and success. Standards Practice
1.1.1 Research business related Career and Technical Student Organizations (CTSO) and draw
connections between participation and career success.
1.1.2 Research individual, role-play, research-based, and team-building competitive events offered through
CTSOs that help prepare students for office or business administration related careers. CRP2
1.1.3 Research CTSO competitive events and identify sources to help prepare for success in competitive BM3 CRP7
events. BM5 CRP9
1.1.4 Identify and discuss successful professionals and their involvement in either FBLA or DECA.
1.1.5 Identify various professional associations and organizations available to office and administrative
business professionals. Draw connections between involvement in these organizations and their
contribution to overall career success.
1.1.6 Research companies policies regarding punctuality, sexual harassment, and discrimination. Report BM 2
on findings to include possible penalties due to violation of these policies. BM-MGT 7

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Arkansas Department of Career Education Business Procedures Rev 2017-2018

BM-HR 2
BM-HR 3
BM-HR 6
National/ Career
Performance Indicator 1.2
Industry Ready
Develop personal traits for success in office and business administration careers.
Standards Practice
1.2.1 Demonstrate effective verbal, non-verbal, and written communication skills.
1.2.2 Learn, understand and apply appropriate workplace expectations (such as punctuality and
attendance) and comprehend the importance of the expectations in the workplace. CRP1
1.2.3 Model and evaluate behaviors that demonstrate appropriate work ethic skills such as integrity, sense BM2 CRP2
of responsibility, emphasis on quality, discipline, initiative, positive attitude, enthusiasm, self-confidence, BM-ADM3 CRP9
abstaining from gossip, and sense of teamwork for success. FN 08 CRP12
1.2.4 Demonstrate and assess professional conduct, in a variety of workplace situations, including MK 05 CRP4
appropriate dress and appearance, attendance, punctuality, language and etiquette. CRP5
1.2.5 Participate in quarterly work skills evaluations. (Evaluations should be similar to employee
performance reviews used in the workplace.)
1.2.6 Research and discuss careers in office management and business administration. MK 05 CRP7
1.2.7 Understand the importance of professional dress. Evaluate appropriate dress for different
BM 3
occupations and careers. CRP1
1.2.8 Discuss the importance of self-assessment and engage in self-assessment exercises to identify and BM-ADM 1 CRP3
address needed areas for growth and improvement. BM-MGT 7
1.2.9 List and evaluate sources used to find job openings: networking, internet searches, newspapers, MK 05
CRP2
employment agencies (government, private, and temporary), on-line jobs databases, etc. BM 3
National/ Career
Performance indicator 1.3
Industry Ready
Understand the concept and importance of digital presence.
Standards Practice
1.3.1 Create a career-related digital portfolio.
1.3.2 Compare and contrast positive and negative social media presence. Discuss the implications of a CRP1
IT-WD 04
negative online presence for personal and career opportunities. CRP2
MK 05
1.3.3 Analyze one’s current digital presence and draw connections between personal online presence and CRP4
MK-COM 5
professional career success. CRP5
1.3.4 Establish a strategy for effectively managing one’s online presence. CRP8
BM-MGT 7 CRP10
1.3.5 Research companies policies regarding use of cell phones and social media in the workplace. BM-HR 2 CRP11
Determine when the use of these may be appropriate. BM-HR 3

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Arkansas Department of Career Education Business Procedures Rev 2017-2018

National/ Career
Performance indicator 1.4
Industry Ready
Develop a plan for marketing oneself.
Standards Practice
1.4.1 Create or update résumés and cover letters.
1.4.2 Develop properly formatted and written documents for post-interview such as thank you and follow-
up letters. Employ proper grammar, tone, and style.
1.4.3 Research, explain, and role-play proper job interview techniques and skills.
1.4.4 Research and discuss what it means to develop your personal brand. CRP4
1.4.5 Identify and discuss long-term and short-term career goals and develop a plan for achieving those MK 05 CRP7
goals. CRP11
1.4.6 Discuss the importance of networking for establishing and maintaining career success.
1.4.7 Discuss the benefits gained from job shadowing and internship opportunities.
1.4.8 Participate in job shadowing or work-based learning activities to gain a better understanding of an
office or business administration work environment.
1.4.9 Discuss employment improvement and career advancement plans.

Standard 2.0
Identify and employ the use of various types of technology and software applications used in an office environment.

National/ Career
Performance Indicator 2.1
Industry Ready
Research and differentiate between various software applications widely used in the workplace.
Standards Practice
2.1.1 Research the various types of software applications such as word processing, spreadsheets,
database, conferencing (phone and video) presentation, Google+, Office 365, etc. BM-ADM 2 CRP2
2.1.2 Determine the differences and appropriate uses of various software applications used in the BM-BIM 3 CRP7
workplace. BM-BIM 5 CRP10
2.1.3 Research and review business apps such as PaySimple, Zenefits, Marketing 360, Vorex, BM-HR 4 CRP11
Quickbooks, Intuit Online Payroll, Indeed Job Search, LinkedIn, Skype for Business, Square, etc.
Performance Indicator 2.2 National/ Career
Develop technical skills through the use of software applications widely used in the workplace to create Industry Ready
common documents, reports, spreadsheets, presentations, etc. for use in an office setting. Standards Practice
2.2.1 Create professionally formatted letters, reports, tables and using mail merge using proper grammar BM 1 CRP 2
and writing skills. BM 4 CRP4

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Arkansas Department of Career Education Business Procedures Rev 2017-2018

2.2.2 Explain how businesses use database programs to manage information. BM-ADM2 CRP5
2.2.3 Utilize database features by creating tables, queries, forms and reports within database software. BM-BIM 3 CRP8
2.2.4 Explain how organizations use spreadsheets for office planning and administrative purposes. BM-OM 2 CRP10
CRP11
2.2.5 Demonstrate spreadsheet skills by creating spreadsheets utilizing formulas to create business
documents such as petty cash registers, income statements, balance sheets, check registers, payroll
calculations, invoices, and statements of account.
2.2.6 Demonstrate presentation skills by creating and delivering presentations that include tables and
charts.
2.2.7 Research video and phone conferencing options for businesses (free and for pay options): E.g.
BM-4
Google Hangouts, Skype, Zoom,
BM-ADM 2
2.2.8 Demonstrate video and phone conferencing skills using professional language, tone, verbal and
nonverbal communication skills. (Explain the importance of self-awareness while video conferencing.)
2.2.9 Create professional email and other electronic communications for a variety of business related
purposes.
National/ Career
Performance indicator 2.3
Industry Ready
List and demonstrate proficiency using various types of office equipment used in the workplace.
Standards Practice
2.3.1 Research the various types of office equipment such as scanners, copiers, and printers and
IT 11
determine which machines are appropriate for different office types.
2.3.2 Become familiar with and demonstrate the use of the computer numeric keypad for data entry and
BM-BIM 3 CRP2
to perform addition, subtraction, multiplication, division, calculate percentages, and display decimals.
CRP4
BM 5
2.3.3 Evaluate different types of multiline telephone systems and demonstrate appropriate telephone MK-RES 2
answering and speaking skills. Discuss appropriate hold and wait-time procedures. MK-SAL 1
HT-LOD 1

Standard 3.0
Explain and devise effective, efficient, and ethical procedures for managing data in an office environment.

National/ Career
Performance Indicator 3.1
Industry Ready
Discuss and employ proper manual paper-based and electronic methods for managing data and records.
Standards Practice
3.1.1 Demonstrate, develop, and practice proper preparation of hard copy folders and files. BM-ADM 2
CRP2
3.1.2 Develop proficiency in the process of preparing folders and files electronically within an operating CRP4
BM-BIM 3
system.

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Arkansas Department of Career Education Business Procedures Rev 2017-2018

3.1.3 Create digital forms for collecting information using a database program.
BM-ADM 2
3.1.4 Compare and discuss chronological, alphabetic, and numeric organization of data.
BM 5
National/ Career
Performance Indicator 3.2
Industry Ready
Understand and apply key terminology related to office and business administration.
Standards Practice
3.2.1 Understand and define key terms: accounts payable, accounts receivable, purchase order, invoice,
payroll, deduction, budget, income statement, petty cash, invoice; remittance; expenditure; fringe
benefits, stakeholders, cash flow; bank statement, check register, deposit slip, balance sheet, funds
BM-ADM 2
transfer, credit, debit, meeting minutes, bill of lading, memorandum, payment terms (2/10 net 30), wage,
FN-ACT 2 CRP2
salary, etc.
3.2.2 Identify, explain, and create important office related documents: invoice, purchase order, petty cash
voucher, check stub, remittance advice, expenditure report, payroll report, cash flow statement, receipt
records, balance sheet, check register, budget, letters and emails, statement of account, etc.

Standard 4.0
Identify and demonstrate effective written, verbal, and nonverbal communication skills.

National/
Performance Indicator 4.1 Career Ready
Industry
List and demonstrate the five C’s for effective communication. Practice
Standards
4.1.1 Define and discuss the five C’s for effective communication: clear, concise, courteous, complete,
and correct.
MK-COM 1 CRP2
4.1.2 Evaluate effective and ineffective examples of the five C’s for effective communication.
BM 4 CRP4
4.1.3 Create effective and professional written and verbal communications for business purposes: HT-RFB 10
training, informing customers and stakeholders, presenting information, persuading customers or
coworkers, negotiating with suppliers, marketing or advertising a new idea.
National/
Performance Indicator 4.2 Career Ready
Industry
Demonstrate and develop professional methods of verbal communication. Practice
Standards
4.2.1 Practice and develop effective formal speaking skills such as public speaking.
4.2.2 Develop professionalism in informal speaking such as daily interaction with the public and co- HT-RFB 10
CRP2
workers. IT 01
CRP4
4.2.3 Research examples and demonstrations of video conferencing and practice video conferencing BM 4
skills.

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Arkansas Department of Career Education Business Procedures Rev 2017-2018

4.2.4 Research examples and demonstrations of appropriate telephone skills required in the office
workplace.
4.2.5 Develop, practice, and apply proper telephone speaking and communication skills.
National/
Performance Indicator 4.3 Career Ready
Industry
Demonstrate and develop professional methods of nonverbal communication. Practice
Standards
4.3.1 Research nonverbal communication and discuss what is included in nonverbal communication and
nonverbal cues.
4.3.2 Demonstrate nonverbal communication in various office situations.
HT-RFB 10 CRP2
4.3.3 Role play and critique non-verbal communication skills in a variety of business settings. BM 4 CRP4
4.3.4 Practice and develop professional non-verbal communication skills for a variety of business
situations: interview, presentation, dining with other professionals, video conferencing, formal and
informal meeting environments, etc.
National/
Performance Indicator 4.4 Career Ready
Industry
Demonstrate, develop and apply methods of written communication. Practice
Standards
4.4.1 Produce examples of emails that demonstrate persuasive, negative, and neutral communication. MK-COM 1
MK-MGT 2
4.4.2 Produce examples of letters that demonstrate persuasive, negative, and neutral communication. BM-ADM 2
4.4.3 Produce examples of social media that demonstrate persuasive, negative, and neutral
communication. MK-COM 5 CRP2
4.4.4 Create reports that provide information as well as various types of communication. BM-ADM 2 CRP4
BM-BIM 3
4.4.5 Demonstrate the importance of proofreading and editing skills in the workplace. IT-SUP 09
4.4.6 Describe and demonstrate proper forms of workplace etiquette included in email, phone, dining,
introductions, etc.

Standard 5.0
Describe and demonstrate various types of financial systems and transactions used in the workplace.

National/
Performance Indicator 5.1 Career Ready
Industry
Explain the procedure for opening and managing a checking account. Practice
Standards
5.1.1 Identify the necessary documents needed to open a checking account, such as Employment
Identification Number (EIN), business license, banking resolutions, cash flow estimates, signature cards,
BM-ADM 2 CRP2
and others that may be required by specific financial institutions.

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Arkansas Department of Career Education Business Procedures Rev 2017-2018

5.1.2 Research various financial institutions and evaluate different types of business accounts that are BM-BIM 2 CRP3
offered.
5.1.3 Use spreadsheet software to manage and reconcile bank statements.
5.1.4 Discuss and explain the various types of endorsements: blank, restrictive, special (endorsement in
full)
5.1.5 List and discuss various types of checking account transactions: filling out a signature card, deposit
slips, preparing a check, withdrawals, preparing and EFT (electronic funds transfer), debit card
transactions, transfer of funds, direct deposit, etc.
Performance Indicator 5.2 National/
Career Ready
Describe the purpose of petty cash and explain proper accounting procedures for accounting and Industry
Practice
management of petty cash transactions. Standards

5.2.1 Create and maintain a petty cash log/register.

5.2.2 Develop ethical practices for handling cash.
5.2.3 Participate in petty cash transactions and calculate change due. CRP1
FN 01 CRP2
5.2.5 Explain the proper technique of counting change back. FN-ACT 2 CRP3
5.2.4 Count change back for cash transactions.
5.2.5 Research, develop, and maintain petty cash procedures: petty cash limits or restrictions, petty cash
vouchers, receipts, securing petty cash, time limits for reimbursement, required signatures and approval,
etc.
National/
Performance Indicator 5.3 Career Ready
Industry
Explain the purpose for and nature of a line of credit. Practice
Standards
5.3.1 Discuss the purpose of a line of credit.
BM-BMI 2
5.3.2 Evaluate line of credit options from a variety of institutions. CRP2
FN 09
5.3.3 Explain the pros and cons of maintaining a line of credit.
National/
Performance Indicator 5.4 Career Ready
Industry
Examine financial statements and devise a proposed budget. Practice
Standards
5.4.1 Explain the purpose for creating and maintaining a fiscal budget. BM-OM 4 CRP2
5.4.2 Explain the processes used and information required to assist with budget planning. FN 09 CRP3
FN 10 CRP4
5.4.3 Work in teams to use spreadsheet software to devise a budget for a department and for an FN 11 CRP10
organization. FN 12 CRP11
FN-ACT 2 CRP12

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Arkansas Department of Career Education Business Procedures Rev 2017-2018

FN-BFN 2

5.4.4 Work in teams to use spreadsheet software to prepare a budget for a particular event (i.e. company
holiday party or recognition banquet)
5.4.5 Discuss and evaluate the difference between wants and needs and explain why it is important to
properly asses wants and needs in the budgeting process.
5.4.6 Discuss short term needs vs. long term needs/goals and how they apply to the budgeting process.
5.4.7 Discuss procedures for ordering and accounting for office supplies.
Performance Indicator 5.5 National/
Career Ready
Examine, explain, and compute accounts receivable and payable balances and discuss documents Industry
Practice
related to accounts receivable and payable. Standards
5.5.1 Define and explain accounts receivable.
5.5.2 Describe various methods for billing customers and clients.
5.5.3 Examine and compare invoices from a variety of businesses.
5.5.4 Prepare customer invoices using a spreadsheet program.
5.5.5 Discuss, explain, and devise procedures for handling cash receipts and deposits. FN-ACT 2 CRP2
5.5.6 Define and explain accounts payable.
5.5.7 Explain and discuss policies and procedures for accounts payable functions.
5.5.8 Compute accounts payable.
5.5.9 Understand and compute payment terms (e.g. 2/10 net 30).
5.5.10 Examine various examples of remittance advice and prepare remittance advice.

Standard 6.0
Discuss, explain, and prepare various employment documents and activities that occur in businesses and organizations.

Performance Indicator 6.1 National/

Career Ready
List and explain various types of compensation plans and key considerations when hiring and Industry
Practice
compensating employees. Standards
6.1.1 Explain various types of compensation plans: salary, hourly, commission, combination plans,
independent contractor
6.1.2 Describe clocking in and clocking out procedures. BM-HR 1 CRP2
6.1.3 Discuss various forms required for hiring new personnel: application, resume, I-9, workers’ BM-HR 2 CRP3
compensation insurance, W-4, job description, employee handbook, etc. CRP4

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Arkansas Department of Career Education Business Procedures Rev 2017-2018

6.1.4 Discuss payroll tax, W-2 forms, W-9 forms, and Forms 1099-R and 1099-MISC
6.1.5 Identify and explain items covered during a job orientation: fringe benefits, personal leave, sick
leave, probation period, rules and procedures, etc.
National/
Performance Indicator 6.2 Career Ready
Industry
Explain and practice procedures for computing payroll. Practice
Standards
6.2.1 Explain and prepare a payroll register; design and use a spreadsheet to calculate gross pay,
withholdings, and net pay for employees.
CRP1
6.2.2 Explain common withholdings: state and federal income tax, FICA, Medicare tax, insurance or BM-HR 7
CRP2
cafeteria plan payments/deductions, union or professional dues, etc. FN-ACT 2
CRP4
6.2.3 Identify the payroll features that are displayed on an employee paycheck stub and prepare
paycheck stubs.
National/
Performance Indicator 6.3 Career Ready
Industry
Explain and apply skills related to supervising and managing personnel. Practice
Standards
BM-HR 3
6.3.1 Discuss and explain hiring processes for employees and different types of employment agencies.
BM-MGT 7
6.3.2 Research and practice various methods of dispute resolution, especially between employees and
BM-HR 5 CRP1
co-workers in an office setting.
CRP2
BM-HR 3
CRP4
6.3.3 Discuss and explain employee evaluations and improvement plans. BM-MGT 7
CRP5
BM-ADM 1
BM-HR 4
6.3.4 Research and explain various methods for motivating employees in a work environment.
BM-HR 5

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