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Training Manual

KDL-37NL140
KDL-37M4000

MA2 Chassis
Models:
KDL-26M4000 KDL-26NL140
KDL-32M4000 KDL-32NL140
KDL-37M4000 KDL-37NL140
KDL-40M4000

Triage and Troubleshooting Guide


Course: CTV-47
Table of Contents
Section 1 - Input & Output Layout and Description.......... 3 Section 4 - Troubleshooting.............................................. 20
Input Descriptions ............................................................ 4 Symptom & Solution ...................................................... 20
RF Input ............................................................................... 4 TV will not Turn ON (Dead Set) ......................................... 20
Composite Video & Audio Inputs 1 & 2 ................................ 4 TV Shuts Down and Indicates a Protection Mode ............. 20
Component Video & Audio Inputs 1 & 2 .............................. 4 2X Blink Pattern (Power Supply Failure) ..................... 20
HDMI/DVI Video Inputs 1 & 2 and DVI Audio ...................... 4 3X Blink Pattern (D2.5V Failure) .................................. 21
PC Video & Audio Input ....................................................... 4 4X Blink Pattern (D3.3V Failure) .................................. 21
"Service Only" USB Connection .......................................... 4 5X Blink Pattern (Panel V Failure) ............................... 21
Audio Outputs .................................................................. 4 6X Blink Pattern (Backlight Failure) ............................. 22
Headphone Output .............................................................. 4 7X Blink Pattern (Temperature Failure) ....................... 22
Analog Fixed Audio Output .................................................. 4 8X Blink Pattern (Audio Failure) .................................. 23
Digital Audio Output (Coaxial).............................................. 4 Video Troubleshooting ....................................................... 23
No Video ...................................................................... 24
Section 2 - Chassis PCB Layout ........................................ 5
Distorted Video ............................................................ 24
PCB Functional Descriptions ........................................... 9
LCD Panel Assembly Affects (& TCON Board) ............ 25
Section 3 - Block Diagrams ...............................................11 Audio Troubleshooting ....................................................... 25
Overall Chassis Block Diagram (All Models) ..................11 Missing or Distorted Main Speaker Audio - All Inputs .. 25
Power System Block Diagram (26”, 32”, 37”) ................ 12 Missing or Distorted Main Speaker Audio - Individual
Inputs ..................................................................... 25
Power System Block Diagram (40”) .............................. 13
Protection Circuits Block Diagram 1 (26”, 32”, 37”) ....... 14 Section 5 - Triage Charts & Troubleshooting Flowcharts34
Protection Circuits Block Diagram 1 (40”) ..................... 15
Section 6 - Service Mode & Self Check ........................... 47
Protection Circuits Block Diagram 2 (26”, 32”, 37”) ....... 16
Protection Circuits Block Diagram 2 (40”) ..................... 17
Video System Block Diagram (All Models) .................... 18
Audio System Block Diagram (All Models) .................... 19

CTV-47 i
Table of Contents

Figures

G1D-Board Test Points Figure 4-1.....................................27

G2D-Board Test Points Figure 4-2.....................................28

IP5Z-Board Test Points Figure 4-3.....................................29

Inverter Board Test Points Figure 4-4................................30

LVDS Cable Video Test Points Figure 4-5..........................31

TCON Distortion Photographs Figure 4-6.........................32

Balancer Board Feedback Waveform (40”) Figure 4-7.....33

CTV-47 ii
Section 1 - Input & Output Layout and Description

Composite
Input

Headphone
Output

USB (Service Only)

HDMI & DVI


Inputs

RF Input
Digital Audio
Output
(Coaxial)

Audio
Output

Composite Component PC
Input Inputs Inputs

CTV-47 3
Input & Output Layout and Description

Input Descriptions Audio Outputs


RF Input Headphone Output
Reference Figure 1-1 This audio output can be used to listen to the TV audio through an external
headphones. The audio level at the output is set to a fixed level and cannot
Composite Video & Audio Inputs 1 & 2 be adjusted. The output employs a 16 ohm mini-stereo jack connection.
Yellow Jack - Composite Video Input
Red & White Jacks - Right & Left Audio Input Analog Fixed Audio Output
This audio output can be used to listen to the TV audio through an external
Component Video & Audio Inputs 1 & 2 stereo system. The audio level at the output is set to a fixed level and
Red, Green, & Blue Jacks - Component Video Inputs cannot be adjusted.
Red & White Jacks - Right & Left Audio Input
Digital Audio Output (Coaxial)
HDMI/DVI Video Inputs 1 & 2 and DVI Audio Connects to the coaxial audio input of any digital audio equipment that is
Both the HDMI and DVI formats contain digital video. In the case of the PCM/Dolby digital compatible. The following table shows the audio inputs
HDMI format the audio is also digital and is part of the video and audio and the audio format which are present at the coaxial Audio Output.
data stream over the single HDMI connection. In contrast, the DVI format
contains only digital video in its data stream. The audio is sent over a Audio Input Source Coaxial Output
separate red and white wired analog audio connection. Furthermore, a
DVI to HDMI adapter is required to connect the DVI connector to the
Digital Tuner 5.1 (ATSC) 2CH PCM
HDMI connector. DVD HDMI 5.1 2CH PCM
All Analog Audio Inputs 2CH PCM
PC Video & Audio Input Analog Tuner (NTSC) 2CH PCM
The MA2 chassis models (KDl-26M4000, KDL-32M4000, KDL-37M4000, SACD (HDMI) No Output
and KDL-40M4000) have a Personal Computer Input (PC-IN), which DVD Audio (HDMI) No Output
connects directly to the PC 15 pin DIN connector (HD15 connector). Once
connected the TV functions as a video monitor and audio output (separate
Stereo Mini Plug) for the PC. There is a complete table of PC Input Signal
Compatibility on Page 18 in the Owners Manual.

"Service Only" USB Connection


This USB connection is for Sony factory use only.

CTV-47 4
Section 2 - Chassis PCB Layout

H1-Board

TCON Board

LVDS Cable

Inverter Board

G1D-Board
(26" & 32")
BM-Board

HM4-Board

KDL-26M4000

CTV-47 5
Chassis PCB Layout

H1-Board

TCON Board

LVDS Cable

Inverter Board

G1D-Board
BM-Board

HM3-Board

KDL-26NL140

CTV-47 6
Chassis PCB Layout

H1-Board

TCON Board

LVDS Cable

Inverter Board
G1D-Board
(26" & 32")
BM-Board

HM4-Board

KDL-32M4000

CTV-47 7
Chassis PCB Layout

H1-Board

TCON Board

LVDS Cable

Inverter Board

G1D-Board BM-Board

HM3-Board

KDL-32NL140

CTV-47 8
Chassis PCB Layout

H1-Board

TCON Board

LVDS Cable

G2D-Board
Inverter Board
(37")

BM-Board

HM4-Board

KDL-37M4000

CTV-47 9
Chassis PCB Layout

H1-Board

TCON Board

LVDS Cable

Inverter Board G2D-Board

BM-Board

HM3-Board

KDL-37NL140

CTV-47 10
Chassis PCB Layout

H1-Board

TCON Board

LVDS Cable

Balancer
Board IP5Z-Board
(40")

BM-Board

HM4-Board

KDL-40M4000

CTV-47 11
Chassis PCB Layout

PCB Functional Descriptions Backlight Balancer Board (40”)


Reference Figures 2-1, 2-2, 2-3 & 2-4 The Backlight Balancer board is used in the KDL-40M4000 models only.
BM-Board It takes the 1.1KV (HV1 & HV2) from the IP5Z-Board (Inverter section)
and disperses the high voltage inputs equally to each lamp ensuring even
The circuits located on the BM-Board perform all Video and Audio luminance across the entire LCD panel. The majority of the components
processing functions. It also contains all the microprocessor control on the Balancer board are passive transformers used for the HV balancing
circuits. The following circuits are included on this board. function. In addition, there are circuits for the Inverter Feedback signal
• TV Microprocessor and LD (Lamp Detection) protection signal development.
• ATSC/NTSC Tuner G1D-Board (26" & 32") / G2D-Board (37")
• Xillion Processor Except some regulator circuits on various boards, the G1D-Board or G2D-
Board is the power supply system board, which includes the following
- A/V Processing
components and circuits.
- HDMI Processing
• Standby Power Supply
- Scan Converter
o 3.3V
• Composite Input Terminals
• Main Power Supply
• Component Input Terminals
o 24V
• HDMI Input Terminals
o AU16V
• PC-IN Input Terminal
o 12V
• RF/Cable Input Terminal
• Power Factor Control (PFC)
Backlight Inverter Board (26’, 32”, 37”)
• Inrush Relay
The 24V developed in the Main Power Supply on the G1D-Board or G2D-
• Main Fuse (F1)
Board powers the Backlight Inverter Board. The Inverter Board takes that
24V and develops approximately 1700Vrms to 2400Vrms to drive the H1-Board
backlight Wide-Gamut-Cold-Cathode-Fluorescent Lamps (WGCCFL). • Channel Up/Down Button
IP5Z-Board (Power Supply & Inverter Board) (40”) • Volume Up/Down Button
The IP5Z-Board is used in the KDL-40M4000 model only. It includes • TV/Video Button
all the circuits normally found on a TV power supply board such as, the
• Menu Button
Main and Standby Power Supplies, AC relay, and Power Factor Control
(PFC) circuit. In addition to the TV power supplies, the Backlight Inverter • Power Button
(or power supply) is located on the IP5Z-Board. The Backlight Inverter
section develops two 1.1KV high voltage outputs (180 degrees out-of-
HM4-Board (M4000) or HM3-Board (NL140)
phase) used to drive the Backlight Balancer Board and subsequently the
Backlight lamps. • Power LED
CTV-47 12
Chassis PCB Layout

• Timer/PIC OFF LED


• IR Sensor
LCD Panel Assembly
The LCD Panel Assembly includes the LCD Panel, TCON, and Backlight
Lamps.
The LCD Panel contains the actual liquid crystals, color filters, and
polarizers. The liquid crystals are manipulated by the applied voltage to
pass a specific amount of light - from the backlight- depending on the level
of voltage applied. The panel resolution on all the MA2 chassis models is
1366 X 768 lines. These considered 720P High-Definition models.
The TCON performs all the control, timing, charge, and discharge functions
driving the operation of the LCD Panel.
The Backlight Lamps generate the white light that passes through the
liquid crystals in the LCD Panel.

CTV-47 13
Section 3 - Block Diagrams
Overall Chassis Block Diagram (All Models) BM Board

HM4-Board (M4000)
RF HM3-Board (NL140)
RF/Cable
SIRCS
 LED
A/V &
Composite & S-Video 1 S-Switch Power &  IR Sensor
LED Control  Illumination
A/V
Composite Video 2 Sensor
Analog

A/V H1-Board
Component 1 Keys
 Power Switch
Analog
A/V – Audio & Video  Function Keys
A – Audio Only A/V  TV Microprocessor
Component 2
V – Video Only Analog  ATSC/NTSC Tuner
V  Xillion – A/V Processor
PC-IN ATSC/NTSC Processing
Digital
HDMI A Coaxial Audio Output
A Digital
PC-IN Audio Input IP (Image Processor)
Analog
Scan Converter (Scalar) A
A/V Audio Processing Analog
FIXED Audio Output
HDMI 1
Video Only for Digital  AV Switching A
DVI connection A/V  Temperature Sensor Analog Headphone
HDMI 2
Digital
A
DVI Audio Input R
Analog

L
G1D-Board (26" & 32")
G2D-Board (37")
AC IP5Z-Board (40") Power
Input  Standby 3.3V Power
Supply Power
 Main Power Supply LVDS Cable
 Inverter HV (40")
 Inrush Relay
TCON
Control Data

 Inverter Board (26",32",37") CCFT LCD PANEL


 Balancer Board (40") Backlights

KDL26_32_37_40M4000 LCD Panel Assemble

CTV-47 14
Block Diagrams
Power System Block Diagram (26”, 32”, 37”)
G1D-Board (26" & 32") CN601 CN1 LCD Panel
G2D-Board (37") Backlight Assembly
24V 1 1
Inverter 1.1KV (~2KV Strike Voltage) CCFL
\ \
4 4 Board Backlights

CN602 CN4001 BM-Board


Audio
AU15V 4 4
& & Output LCD
IC601 5 5 F2000 Amp
PANEL
Main IC2005 9V
Power 9V Reg
Supply
BD1 Power 2 IC7007
NTC1 5V
L800 D800 R800 Q601 5V Reg
CN9102
Q602 Power 3 Q4018 Panel 12V
12V Reg 29
Q800 TCON
IC7001 9V 30
VSense F7000 9VReg
11 11 F7001
IC801 12V D3.3V
RL1 \ \ IC7005 LVDS Cable
PFC 13 13 Switching
Power 2 Regulator D1.8V
F1 VCC

19V
D2.5V
F7002
VC1 IC7004
Switching
Power 2 Regulator
D1.0V
19V
Q805

3.3V AC-OFF DET


IC306 2 2
To IC3011
Switch
R904 Circuit IC305

3.3V Power ON Power 2


1 1
IC902 (Power 1) IC3011
Standby TV
Power 3
3.3V STBY 3.3V Micro
STBY 3.3V
Power 3 3
Supply

CN1

KDL26_32_37M4000
AC Input

CTV-47 15
Block Diagrams
Power System Block Diagram (40”)
HV1 – 1.1KV
IP5Z-Board
HV2 – 1.1KV
CN6704
CN6705
LCD Panel
DRV1 HV1 Assembly
Q6706 T6601
IC6701 T6800 Q6602 Balancer Board 1.1KV CCFL
DRV2 Q6707
Q6603 HV2 (~2KV Strike Voltage)
T6600 Backlights
IC6702

CN6150 CN4001 BM-Board


Audio
12V AU15V 4 4
& & Output LCD
IC6100 5 5 F2000 Amp
PANEL
R6500
Main IC2005 9V
(0.47ohm) Power 9V Reg
R6009 Resistor/Fuse Supply
(6.8ohm) BD1 Power 2 IC7007 5V
Resistor/Fuse L800 D800 Q6100 5V Reg
CN9102
Q6101 Power 3 Q4018 Panel 12V
12V Reg 29
Q6551 TCON
To
Inverter IC7001 9V 30
VSense F7000 9VReg
11 11 F7001
IC6500 12V D3.3V
RY6000 \ \ IC7005 LVDS Cable
PFC 13 13 Switching
Power 2 Regulator D1.8V
F6001 VCC
AC Input 19V
D2.5V
F7002
VC1 IC7004
CN6000 Switching
Power 2 Regulator
D1.0V
CN2002
19V
Q805

3.3V AC-OFF DET


IC6302 2 2
To IC3011
Switch
R6200 (10ohm) Circuit IC6404
Resistor/Fuse 3.3V Power ON Power 2
1 1
IC6200 (Power 1) IC3011
Standby TV
Power 3
3.3V STBY 3.3V Micro
STBY 3.3V
Power 3 3
Supply

KDL-40M4000
CTV-47 16
Block Diagrams
Protection Circuits Block Diagram 1 (26”, 32”, 37”)
BM-Board

CN1
Backlight 1
DC_Detect
Inverter \ R3031 R3034 3.1V
5 7 12V LVP
Board C3007 2X
R3037

G1D-Board (26" & 32")


G2D-Board (37")

Reg 5V
CN601 IC7004 D2.5V DC_Alert 2
F7002 3.1V
NTC1 1 Switching Q4001 47 D2.5V LVP
24V Regulator D1.0V D1.8V LVP
\
IC601
5 3X
RL1
Inrush Main Reg 5V
BD1 Power
Relay R4063
Supply CN602 CN4001
11 11 Q4017
PFC 12V \ \ IC3011
AC
Input 13 13 R4064 TV
Micro
19V
F7001 IC7005 D1.8V
IC902 STBY Switching
AC D3.3V
Regulator
Input Standby 3.3V 3.3V
Power Supply R4008 DC_Alert 1
3.1V
ZD305
28 D3.3V LVP
ZD304 27V R4013 4X
27V D306 D309

Q304
2X SCR F7000 Panel V
Power-ON Q4018
To Switching Circuit to power 11 3
ON IC601, RL1, & PFC
3.3V R4042 R4067 DC_Alert 3
3.1V 48 Panel V LVP
R4043 5X

11 Power 1

CTV-47 17
Block Diagrams
Protection Circuits Block Diagram 1 (40”)
HV1 BM-Board

Balancer Board
HV2 DC_Detect
R3031 R3034 3.1V
7 12V LVP
C3007 2X
R3037

IP5Z-Board

Backlight
Inverter
Section

Reg 5V
IC7004 D2.5V DC_Alert 2
F7002 3.1V
R6009 Switching Q4001 47
D2.5V LVP
Regulator D1.0V D1.8V LVP
CN602 CN4001 3X
RY6000
Inrush IC6100 11 11 Reg 5V
D6000 12V \ \
Relay Main
13 13 R4063
Power
PFC Q4017
AC Supply IC3011
Input R4064 TV
Micro
19V
F7001 IC7005 D1.8V
IC6200 STBY Switching
AC D3.3V
Regulator
Input Standby 3.3V 3.3V
Power Supply R4008 DC_Alert 1
3.1V
28 D3.3V LVP
R4013 4X
D6400
15V D6401 Latch
2X Q6402
Q6403

F7000 Panel V
3.3V Q4018
To Switching Circuit to power 11 3
ON IC6100, RY6000, & PFC Power-ON R4042 R4067 DC_Alert 3
3.1V 48 Panel V LVP
R4043 5X

KDL-40M4000 11 Power 1

CTV-47 18
Block Diagrams

Protection Circuits Block Diagram 2 (26”, 32”, 37”)


BM-Board
LCD Panel Assembly
CN9102
D3.3V IC7005
LCD 30
3.3V Regulator
Panel TCON
16,18
Panel 12V 26,28
Q4018
29 12V Regulator

CN1 24V
1
/ G1D or G2D I2C
Backlights Backlight 5
Board IC3007 Bus Temp. Protect
Inverter Temp
Board Sensor 7X

IC3011
TV
CN4003 Min 0.7V Micro
1 Max 2.4V Dimmer 17

2
3.2V Backlight (ON) 9

3 0V Inverter Error 6
BL
6X

IC2014 D3.3V
Audio Audio DC Detect Audio Protect SP1
2.8V
Inputs Q2012 16
Switcher 8X
Q2013
IC7000 Q2016
Xillion Q2017
Q2018

CN2000
4
IC2017 3
R
Audio
Amplifier 2
L
1
F2000
AU15V 4
CN4001

KDL26_32_37M4000

CTV-47 19
Block Diagrams

Protection Circuits Block Diagram 2 (40”)


LCD Panel Assembly
BM-Board
CN9102

LCD D3.3V 30
IC7005
3.3V Regulator
Panel TCON
16,18
Panel 12V 26,28
Q4018
29 12V Regulator

I2C
Backlights Balancer Board IC3007 Bus Temp. Protect
Temp
Sensor 7X
IP5Z-Board CN6704
CN6705
IC3011
HV1 TV
Micro
Main Power 12V HV2
Supply FB 2
Backlight LD
Inverter 6 Min 0.7V
CN6701 CN4003
Section 1 Max 2.4V Dimmer
1 17

2 2 3.2V Backlight (ON) 9

3 3 0V Inverter Error 6 BL
CN6154 6X
IC2014 D3.3V
Audio Audio DC Detect 2.8V Audio Protect SP1
Inputs Q2012 16
Switcher
Q2013
8X
IC7000 Q2016
Xillion Q2017
Q2018

CN2000
4
IC2017 3
R
Audio
Amplifier 2
L
1
F2000
AU15V 4
CN4001

KDL-40M4000

CTV-47 20
Block Diagrams

Video System Block Diagram (All Models)


User Menu Service Mode
BM-Board
IC7402
TU7800 ATSC NAND FLASH
RF NTSC/ATSC User Data
NTSC
Tuner White Balance
GAMMA

CV or Y/C
Video 1
Video 2 CV
CN9102
1,
LCD Panel Assembly
IC9100 IC9102 5,7
DCP LVDS TX 9,11
17,19
LCD
TCON Panel

IC5000
NVM
PC IN RGB IC7000 16,18
12V 26,28
Xilleon 29
Backlights
3.3V 30
(HDCP)

IC5801 Min 0.7V


HDMI 1 Digital CN4003
HDMI
Video IC3011 1 Dimmer Max 2.4V
Receiver Backlight
HDMI 2 TV 3.2V
(EDID) Backlight (ON)
Micro 2 Inverter
Board
CN1
2-5

Y/Pb/Pr 11 - 14
Component Input 1 CN6203

24V
Y/Pb/Pr
Component Input 2
G1D-Board (26" & 32")
G2D-Board (37")

Backlight
NOTE: Balancer
(CV) Composite Video
Inverter
Board
(Y/C/CV) Composite & S-Video Section
(40")
(Y) Luminance (brightness) Information S-Video (40")
(C) Chrominance (color) Information S-Video
(Y/Pb/Pr) Analog Component Video IP5Z-Board (40")

CTV-47 21
Block Diagrams

Audio System Block Diagram (All Models)


BM-Board

J1202
ATSC
NTSC/ATSC LR Audio Fixed Analog Audio
RF NTSC IC2004
Tuner DAC Output
J1203
SPDIF Digital Audio Outpurt
LR Audio (Coaxial)
Video 1
LR Audio J1205
Video 2 IC2010
LR Audio
Output
CN1400 Amplifier Headphone
HP Detect Output

Q2010

Mute CN2000
IC7000
Xilleon IC2017 L
Output
PC IN LR Audio Amplifier
R
LR Audio IC2014
Component Input 1 IC2013 I2S F2000
Audio Audio
LR Audio Digital
Component Input 2 Switch Switch/ADC Audio
AU15V
LR Audio
Audio IN (DVI)

I2S

HDMI 1 IC5801
I2S
HDMI
Digital
HDMI 2 Receiver Audio

AU15V AU15V
(To IC2017) (To IC2017)
CN4001 CN4001
1 1
CN602 CN6150
AU15V 1 AU15V 1
AC AC

G1D-Board (26" & 32") IP5Z-Board


G2D-Board (37") (40")

CTV-47 22
Section 4 - Troubleshooting

Symptom & Solution 3) Check for the presence of the AC_OFF_DET voltage at CN602/
pin 3 (26”, 32”, 37”) or CN6150/pin 3 (40”)
Reference the appropriate Block Diagrams in Section 2 of this manual and
the Test Point Diagrams in this section as you read through the following a) No 3.3V AC_OFF_DET. Replace G1D, G2D, or IP5Z
symptom & solution procedures. Board
Reference Figures 4-1, 4-2, 4-3 b) AC_OFF_DET Present Go to Step 4
Reference Power System Block Diagram 4) Check for the Presence of the POWER_ON voltage at CN602/pin
3 (26”, 32”, 37”) or CN6150/pin 3 (40”) after pressing the TV ON/
OFF button
TV will not Turn ON (Dead Set)
a) No 3.3V POWER_ON voltage. Replace BM-Board
In a “Dead Set” condition, no relay click will be heard and there will be no
green “POWER LED” illumination when a power ON command is received b) POWER_ON voltage Present. Go to the 2X Protection
from the Power button on the top panel or remote controller. mode troubleshooting description.
One of the following failures has occurred.
• Loss of AC Power to the TV
TV Shuts Down and Indicates a Protection Mode
Reference Figures 4-1, 4-2, 4-3
• Defective Standby 3.3V Power Supply
Reference Power System Block & Protection System Block Diagrams
• Loss of AC_OFF_DET Feedback Voltage
• Loss of POWER_ON Voltage 2X Blink Pattern (Power Supply Failure)
Perform the following checks in the sequence of steps shown to efficiently The 2X Blink Pattern Indicates a loss of the 12V secondary output on the
and effectively determine what is causing the “Dead Set” condition. main power supply IC601 (26”, 32”, 37”) or IC6100 (40”). This protection
All connectors are on the G1D-Board, G2D-Board, or IP5Z-Board. mode basically indicates a general main power supply failure, which can
1) Check for the presence of 110V at CN1 (26”, 32”, 37”) or CN6000 be caused by one of the following failures
(40”) • Defective Inrush Relay (All Models)
a) No 110V. Check AC output and TV power cord. • Defective IC601 (26”, 32”, 37”) or IC6100 (40”) Main Power
b) 110V Present. Go to Step 2 Supply

2) Check for the presence of Standby 3.3V at CN602/pin 3 (26”, 32”, o Loss of 12V (All Models)
37”) or o Excessive 24V (26”, 32”, 37”)
CN6150/pin 3 (40”) o Excessive 12V (40”)
a) No Standby 3.3V. Replace G1D, G2D, or IP5Z Board o Excessive Standby 3.3V (26”, 32”, 37”)
b) Standby 3.3V Present. Go to Step 3 You can determine if one of the previously listed conditions exists by
listening for the relay click, measuring the Standby 3.3V, 12V, and 24V
CTV-47 23
Troubleshooting

before the TV shuts OFF. If the any of these voltages exhibit an abnormal b) No Relay Click Heard. Go to Step 3
condition before shutdown then the G1D, G2D, or IP5Z power supply 2) Check the condition of the 12V at CN6150/pin 11
board is possibly defective. Perform the following checks to determine the
defective component. a) No 12V or Excessive 12V level. Replace IP5Z-Board
NOTE: Choose the correct procedures per model. b) *Normal 12V Level. Replace BM-Board
(26”, 32”, 37”) 2X Troubleshooting Procedures: *Normal voltage Level - the voltage approaches 12V but does not exceed
before shut down.
1) Listen for Relay Click.
3) Check for the Presence of the POWER_ON voltage at CN6150/
a) Relay Click Heard. Go to Step 2 pin 1 after pressing the TV ON/OFF button.
b) No Relay Click Heard. Go to Step 5 a) No 3.3V POWER_ON voltage. Replace BM-Board
2) Check the condition of the 12V at CN6150/pin 11 b) 3.3V POWER_ON Present. Replace IP5Z Board
a) No 12V level. Replace G1D or G2D Board For the following protection mode symptoms reference Protection Circuits
b) *Normal 12V Level. Go to Step 3 Block Diagrams.
3) Check the condition of the 24V secondary at CN601/pin 1
3X Blink Pattern (D2.5V Failure)
a) Excessive 24V level. Replace G1D or G2D Board
Replace the BM-Board for this blink pattern.
b) *Normal 24V Level. Go to Step 4
The 3X blink pattern indicates a failure of the D2.5V regulator IC7004 or
*Normal voltage Level - the voltage approaches 24V but does not exceed
an open F7002 on the BM-Board. Although the 12V secondary from the
before shut down.
main power supply drives the regulator, a loss of the 12V will cause a 2X
4) Check the condition of the Standby 3.3V at CN602/pin 3 blink pattern not a 3X.
a) Excessive 3.3V level. Replace G1D or G2D Board
b) *Normal 3.3V Level. Replace BM-Board 4X Blink Pattern (D3.3V Failure)
*Normal voltage Level - the voltage approaches 3.3V but does not exceed Replace the BM-Board for this blink pattern.
before shut down. A 4X blink pattern indicates a failure of the D3.3V regulator IC7005 or an
5) Check for the Presence of the POWER_ON voltage at CN602/pin open F7001 on the BM-Board. Although the 12V secondary from the main
1 after pressing the TV ON/OFF button. power supply drives the regulator, a loss of the 12V will cause a 2X blink
pattern not a 4X.
a) No 3.3V POWER_ON voltage. Replace BM-Board
b) 3.3V POWER_ON Present. Replace G1D or G2D Board 5X Blink Pattern (Panel V Failure)
(40”) 2X Troubleshooting Procedures: Replace the BM-Board for this blink pattern.
1) Listen for Relay Click. A 5X blink pattern indicates a failure of the Panel V regulator Q4018 or an
a) Relay Click Heard. Go to Step 2 open F7000 on the BM-Board. Although the 12V secondary from the main

CTV-47 24
Troubleshooting

power supply drives the regulator, a loss of the 12V will cause a 2X blink c) All HV Output Levels within Spec. Replace BM-Board
pattern not a 5X. (40”) 6X Troubleshooting Procedures
1) Check for Backlight (bright raster) before TV Shut Down. The
6X Blink Pattern (Backlight Failure)
backlight illumination can also be view through holes on the
The 6X blink pattern indicates a Lamp, Inverter Board, or Balancer Board rear of the LCD panel with the TV rear cover removed.
failure. Perform the following checks in the sequence of steps shown to
a) No Backlight before Shut OFF. Go to Step 2
efficiently and effectively determine which component has failed.
b) Backlight ON before Shut OFF. Go to Step 4
Confirm CN4003 is securely seated on the BM board before proceeding
with troubleshooting steps. A poor connection of the “Inverter Error” line 2) Check for Backlight_ON voltage CN4003/pin 2 on BM-Board
on CN4003 will cause a 6X blink protection mode. In contrast to a poor a) No 3.2V. Replace the BM-Board
connection of the “Backlight” line will not cause a 6X blink protection
b) 3.2V Present. Go to Step 3
mode.
3) Check the Balancer Board Feedback (FB) voltage CN6701/pin
NOTE: Choose the correct procedures per model.
2
(26”, 32”, 37”) 6X Troubleshooting Procedures
NOTE: Use DMM to measure the AC (rms) voltage level for
1) Check for Backlight (bright raster) before TV Shut Down. The following checks. Reference Figure 4-7 for a oscilloscope for
backlight illumination can also be view through holes on the rear the FB waveform.
of the LCD panel with the TV rear cover removed.
a) No FB 2VAC. Replace the Balancer Board
a) No Backlight before Shut OFF. Go to Step 2
b) FB 2VAC Present. Go to Step 4
b) Backlight ON before Shut OFF. Go to Step 4
4) Check the condition of each HV Balancer Board Output.
2) Check for 24V CN1/pin 1
Reference Figure 4-3 for detailed test procedures.
a) No 24V. Replace the G1D, G2D, or IP5Z Board
a) Excessive High Level at One or More HV Outputs.
b) 24V Present. Go to Step 3 Replace LCD Panel Assembly.
3) Check for Backlight_ON voltage CN4003/pin 2 on BM-Board b) Excessive Low Level at One or More HV Outputs.
a) No 3.2V. Replace the BM-Board Replace Balancer Board.
b) 3.2V Present. Go to Step 4 c) All HV Output Levels within Spec. Replace BM-Board
4) Check the condition of each HV Inverter Output. Reference Figure
4-3 for detailed test procedures. 7X Blink Pattern (Temperature Failure)
a) Excessive High Level at One or More HV Outputs. Replace These models do not display a temperature warning OSD dialogue
LCD Panel Assembly. box before shutting OFF and going into a 7X Timer/PIC OFF LED blink
pattern.
b) Excessive Low Level at One or More HV Outputs. Replace
Inverter Board. The main objective when a 7X blink pattern occurs is to determine which

CTV-47 25
Troubleshooting

of the following possible defects is causing the excessive temperature • Check the AU15V at CN4001/pin 4 on the BM-Board. If
condition. 15V is present replace the BM-Board. If the 15V is missing
• Excessively Ambient Room Temperature troubleshoot the G1D, G2D, or IP5Z board.

• Dust or Debris Blocking the TV Ventilation Apertures • Check the speakers and/or speaker connections for
damage. The speakers should measure 8 ohms. Check
• Defective Temperature Sensor IC3007 all connectors and wiring for damage. Replace and repair
The first step is to notice how long it takes the TV to shut OFF and trigger components where needed.
a 7X blink protection mode. If the TV still shuts OFF (8X) then the problem is with the Main
If the TV has an actual excessive temperature condition it will take a microprocessor, and consequently, the BM-Board must be replaced.
considerable period of time to shut OFF and indicate a 7X blink protection
mode. This is because it will take time for the TV to heat up and for the Video Troubleshooting
temperature sensor to detect the excessive temperature and shut the TV
OFF. Reference Video System Block Diagram

If the TV takes a considerable period of time to shut OFF check the IMPORTANT: Before proceeding with the following video troubleshooting
following items: procedures it is assumed that the TV is turning on with the Green Power
LED illuminated steady and audio is okay.
• The TV should not have located too close to any heating
elements. If a Video and Audio failure is occurring then there is most likely a Power
Supply defect and in most cases a protection mode will be activated.
• The TV should be at least 4 inches of clearance around all
sides to ensure adequate ventilation. The only exception to this rule would be if the No Audio & No Video is
occurring on a single input. In this case the defect may exist in the external
• Check that all Aperture areas are clear of all Dust and Debris. device.
If the TV shuts OFF immediately (Not an Actual Excessive Temperature When a video problem occurs you will experience one of the two following
Condition) after Power-ON then one of the following components has symptoms.
failed.
Input Status:
• Main Microprocessor IC3011 (BM-Board)
• Missing or Distorted Video on All Inputs
• Temperature Sensor IC3007 (BM-Board)
• Missing or Distorted Video on Individual Inputs
In either case the BM-Board must be replaced to fix the problem.
Video Anomaly:
8X Blink Pattern (Audio Failure) • Poor Detail
The 8X blink protection mode occurs when one of the audio outputs is • Moving Video Distortion (e.g. Bars)
shorted, a DC voltage level is present on the outputs, or the AU15V is • Static H/V Lines (black, white, or color)
missing. In most cases an audio problem will exist within the audio circuit,
• White Balance
which is located completely on the BM-Board. However, before replacing
the BM-Board perform the following checks. • Gamma

CTV-47 26
Troubleshooting

The main objective when troubleshooting one of the previously listed 3) Check for 12V at CN9102/pin 16
symptoms is to determine if the defect exists in the following sections of a) No 12V. Replace BM-Board
the TV system.
b) 12V Present. Go to Step 4
• LCD Panel Assembly (Includes the TCON Board)
4) Check LVDS Cable Video Signal Levels. Reference Figure 4-4 for
• BM-Board a Detailed LVDS Video Signal Test Procedure.
a) LVDS Video Signal(s) Low or Missing. Replace BM-Board
No Video
b) LVDS Video Signals Okay. Replace LCD Panel Assembly
If the video is completely missing, you will first use the On-Screen-Displays
(OSD) to possibly isolate the defect to the BM-Board or the LCD Panel
Assembly. Distorted Video
If either the BRAVIA Logo OSD or USER Menu OSD can be displayed then The two components common to all inputs are as follows.
the LCD Panel assembly is okay, and you can safely assume the defect • LCD Panel Assembly
exists on the BM-Board. However, if the BRAVIA Logo OSD or USER • BM-Board
Menu OSD cannot be displayed you need to do further troubleshooting
because either IC7300 is not sending the OSD or the LCD Panel assembly Both of the components listed, if defective, will have a somewhat unique
is not able to display the OSD. affect on the displayed video.
The BRAVIA Logo OSD is inserted into the video at the very end of
The BM-Board Affects
the Video path. The USER Menu is inserted into the video towards the
beginning of the video path. Both are inserted within the Xillion IC7300 on A video distortion that has soft edges and/or is moving through the video
the BM-board. is most likely caused by a defect in the video processing circuitry. All video
On-Screen Displays (OSD) processing circuitry is located on the BM-Board. Therefore, replace the
BM-Board if the video distortion has soft edges and/or is moving through
• “BRAVIA” Logo OSD
the video on the screen. Macro-Blocking is a good example of this type
• USER Menu OSD of distortion. Be careful though, macro-blocking can also be caused by a
If neither of the OSDs can be displayed then the LVDS Signal test weak RF signal when the TV is in the tuner mode.
procedure detailed in figure 4-4 should be followed to reliable determine • Solarization or Complete Pixilation (Reference Figure 4-5 for
whether the BM-Board or the LCD Panel is defective. photos of distortion) - This distortion will be caused by a loss 3.3V
1) Check for BRAVIA Logo OSD when the TV first turns ON to the TCON board or a defective TCON board. Therefore, if this
distortion occurs, check for the 3.3V at CN9102/pin 30. If the 3.3V
a) BRAVIA OSD Displays. Go to Step 2
is missing replace the BM-Board. If the 3.3V is present replace the
b) BRAVIA Does Not Display. Go to Step 3 LCD Panel assembly.
2) Check for USER Menu OSD Display • Poor Picture Detail - loss of overall picture detail. A loss of
a) USER Menu Displays. Replace BM-Board information on the LVDS lines from the Million IC will cause poor
overall picture detail.
b) USER Menu Does Not Display. Go to Step 3
CTV-47 27
Troubleshooting

• White Balance (WB) Irregularity - a WB irregularity will show up as only on one or a select number of audio input sources.
an overall poor reproduction of white. A white raster can be used Input Status:
to determine if a WB or gamma irregularity has occurred. WB will
cover the complete picture, where as, gamma will be in specific • Missing or Distorted Audio on All Inputs
zones or specific color areas in the picture. WB adjustment data is • Missing or Distorted Audio on Individual Inputs
stored in the EEPROM IC7402 on the BM-Board.
• Gamma Irregularity - Gamma Correction affects the overall picture Missing or Distorted Main Speaker Audio - All Inputs
brightness level and individual color (RGB) brightness levels.
Gamma adjustment data is stored in the EEPROM IC7402 on In this case, the most likely defective is the BM-Board. Before you
the BM-Board. The data may become corrupted causing irregular replace the BM-Board perform the following test procedures to confirm
gamma adjustment. The gamma adjustment is divided up into the actual defective component.
zones over the entire screen. Therefore, a gamma distortion 1) Check for audio at the FIX, HEADPHONE, or DIGITAL Audio
can show up as a color brightness irregularity in specific zones Outputs
or specific color areas in the picture, as well as an irregularity in
overall picture brightness. a) No or Distorted Audio (Replace BM-Board)
b) Audio Present & Undistorted. Go to Step 2
LCD Panel Assembly Affects (& TCON Board) 2) Check for AU15V at CN4001/pin 1 on BM-Board
• Line(s) of Pixels (Fixed Position) - poor bonding between the LCD a) No AU15V. Replace G1D, G2D, or IP5Z Board
Panel and the flex cables will cause a loss of line(s) of pixels.
b) AU15V Present. Replace BM-Board
• Random Line(s) of Pixels (Random Movement) - The TCON board
controls the charging and timing of the pixels. If the TCON is Missing or Distorted Main Speaker Audio - Individual Inputs
partially defective random lines and/or pixels will be seen randomly
flashing across the screen. If only one or a select number of input sources are experiencing a problem,
then the individual inputs must be checked separately. The external
• Polarization or Complete Pixilation (Reference Figure 4-5 for devices and their associated cables connected to the faulty input should
photos of distortion) - This distortion will be caused by a loss 3.3V be checked first.
to the TCON board or a defective TCON board. Therefore, if this
distortion occurs, check for the 3.3V at CN9102/pin 30. If the 3.3V Substitute a known good device and cable on the suspected faulty input.
is missing replace the BM-Board. If the 3.3V is present replace the Connect the device and cable at separate times to determine if the device
LCD Panel assembly. or cable is causing the problem. Replace the device or cabling if found to
be defective. However, if the external device and cables are okay, then
the next step is to replace the common board or module associated with
Audio Troubleshooting that particular input source.
Reference Audio System Block Diagram For example, consider the symptom of all or only one or two of the
The first step when a “Missing or Distorted Audio” defect occurs is to Composite 1, 3 or NTSC inputs are faulty. Logically the only device that
determine if audio is missing or distorted on all audio input sources or could cause this symptom is the switcher IC2014 on the BM-Board. The

CTV-47 28
Troubleshooting

most likely problem is one or more of the switcher inputs are defective. In
this case, replace the BM-Board.
Another example would be missing or distorted audio on one or both
HDMI input only. The only component that would affect only the HDMI
audio inputs is the HDMI receiver IC5801 on the BM-Board. Therefore,
replacing the BM-Board should fix this problem.

CTV-47 29
Troubleshooting

CN601

24V Pins 1 - 4

CN602

12V Pins 11 - 13

F1

AU16V Pins 4 - 5

3.3V Power-ON Pin 3

POWER-ON Pin 1
1

CN1

G1D-BOARD TEST POINTS


110VAC
FIGURE 4-1

CTV-47 30
Troubleshooting

CN601 24V Pins 2 - 5

CN602

12V Pins 11 - 13

AU16V Pins 4 - 5
F1
3.3V Power-ON Pin 3

POWER-ON Pin 1
1

CN1

110VAC G2D-BOARD TEST POINTS


FIGURE 4-2

CTV-47 31
Troubleshooting

CN6154

Backlight ON
CN6704 Inverter Error
HV1

CN6705
HV2
12V Pins 11 - 13

CN6701 AU15V Pins 4 - 5


3.3V Power-ON Pin 3

1 POWER-ON Pin 1

CN6150

1 F1

Balancer
Feedback

KDL-40M4000
CN1

IP5Z-BOARD TEST POINTS


110VAC
FIGURE 4-3

CTV-47 32
Troubleshooting

Place an Oscilloscope
probe over any one of
the positions indicated
by the yellow stars to
see the waveforms
below

Place a VOM probe


(set to AC Volts) over any one
of the positions indicated by the
yellow stars to measure
approximately 2VAC for a good
Inverter output . A 5 to 7VAC
measurement indicates a Open Inverter Output
Lamp at that output . Transformers & Connectors

Inverter
Board

~2Vpp ~400mVpp

200mV per div . 5ms per div.


1V per div . 500us per div.
Normal Defective Inverter
Inverter Output Waveform Inverter Output Waveform 24V
CN2/Pins 2 - 5

~4 to 5Vpp

BALANCER OR INVERTER 1V per div . 500us per div.


BOARD TEST POINTS Open Lamp
Inverter Output Waveform
FIGURE 4-4

CTV-47 33
Troubleshooting

CAUTION: Probe Carefully . Do not short live video wire to black ground wire .
VOM AC Voltage Measurement – Approx. 20mVAC
No Video AC Voltage Measurement - Approx. 5mVAC

~200mVpp
Lt. Green

Lt. Blue

3.3V Yellow
12V Purple Orange
Red

5mV per div. 5us per div . 5mV per div. 5us per div .
Good LVDS Video Waveform No Video LVDS Line

TCON Board LVDS Connector

TCON

CN9102 LVDS Connector (BM-Brd)

BM-Board

LVDS VIDEO SIGNAL TEST POINTS


FIGURE 4-5

CTV-47 34
Troubleshooting

The photographs on the left will be caused by either a loss of 3.3V


or a defective TCON board. This distortion can be discribed a pic-
ture solarization, very grainy picture, or complete pixelization.

TCON BOARD DISTORTION


FIGURE 4-6

CTV-47 35
Troubleshooting

Balancer FB Waveform

600mVpp

200 mV per/div 500 us per/div

LD Pins 6 & 7 12Vdc

FB Pins 2 & 3

BALANCER BOARD FEEDBACK WAVEFORM (40”)


FIGURE 4-7

CTV-47 36
Section 5 - Triage Charts & Troubleshooting Flowcharts

KDL-26, 32, 37, 40M4000 Initial


A Contact Analysis Flowchart A

Start
Initial Analysis

Does Go to GO TO
Green “Power” No “No Green LED” Power-ON
LED Triage Sheet Troubleshooting
Turn ON? Replacement Parts Flowchart B

Yes

Is Go to GO TO
“Timer/PIC OFF” Yes “Protect Blink Code” Protection Mode
LED Flashing Triage Sheet Troubleshooting
Red? Suggested Parts Flowcharts C1, 2, 3, 4, 5

No

Is Go to GO TO
Video Missing Yes “Video” Missing or Distorted
or Distorted Triage Sheet Video Troubleshooting
? Suggested Parts Flowchart D

No

Is Go to GO TO
Audio Missing or Yes “Audio” Missing or Distorted
Distorted Triage Sheet Audio Troubleshooting
? Suggested Parts Flowchart E
No

No Problem
Found
Unit Fully
Operational

CTV-47 37
Triage Charts & Troubleshooting Flowcharts

Sony KDL-26M4000 Technical Triage Summary Sheet


Before you make the service call… Chassis: MA2
1. Confirm the symptom from the customer. Last Update: 9/12/2008
2. Select that symptom from the chart.
3. Bring all the boards listed for that symptom.
4. Follow the troubleshooting flowcharts in the technical guides to isolate the board.
5. Chart Color Code
RED DOT: (Primary) Most likely defective part
BLUE Triangle: (Secondary) Possible defective part
Green Square: (Last resort) Improbable defective part
BLACK TEXT: Board and Part # that may correct the symptom
7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table.
Protection Modes Power Video Audio Part #s
Board Reference No Green Distorted
No Video No Audio
2 3 4 5 6 7 8 Power LED Video KDL26M4000
All Inputs Main Speakers
Blinks Blinks Blinks Blinks Blinks Blinks Blinks (Dead Set) All Inputs

BM � � � � �* � � � � � A-1547-026-A

G1D � � � � 1-474-096-11

H1 � 1-480-693-11

HM4 � A-1543-345-A

Inverter Brd � *SEE NOTE


LCD Panel � � � *SEE NOTE
LVDS Cable � � 1-835-170-11

AC Outlet � Check

Ventilation � Check

Flowchart
Reference
C1 C1 C2 C2 C2 C3 C3 B D D E

Problem Power Power Power Power Backlight Temp Audio �* Immediate Shutdown After Power ON
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS
BASED ON SERIAL NUMBER.

CTV-47 38
Triage Charts & Troubleshooting Flowcharts

Sony KDL-26NL140 Technical Triage Summary Sheet


Before you make the service call… Chassis: MA2
1. Confirm the symptom from the customer. Last Update: 9/12/2008
2. Select that symptom from the chart.
3. Bring all the boards listed for that symptom.
4. Follow the troubleshooting flowcharts in the technical guides to isolate the board.
5. Chart Color Code
RED DOT: (Primary) Most likely defective part
BLUE Triangle: (Secondary) Possible defective part
Green Square: (Last resort) Improbable defective part
BLACK TEXT: Board and Part # that may correct the symptom
7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table.
Protection Modes Power Video Audio Part #s
Board Reference No Green Distorted
No Video No Audio
2 3 4 5 6 7 8 Power LED Video KDL26NL140
All Inputs Main Speakers
Blinks Blinks Blinks Blinks Blinks Blinks Blinks (Dead Set) All Inputs

BM � � � � �* � � � � � A-1547-023-A

G1D � � � � 1-474-096-11

H1 � 1-480-688-11

HM3 � A-1543-343-A

Inverter Brd � *SEE NOTE


LCD Panel � � � *SEE NOTE
LVDS Cable � � 1-835-170-11

AC Outlet � Check

Ventilation � Check

Flowchart
Reference
C1 C1 C2 C2 C2 C3 C3 B D D E

Problem Power Power Power Power Backlight Temp Audio �* Immediate Shutdown After Power ON
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS
BASED ON SERIAL NUMBER.

CTV-47 39
Triage Charts & Troubleshooting Flowcharts

Sony KDL-32M4000 Technical Triage Summary Sheet


Before you make the service call… Chassis: MA2
1. Confirm the symptom from the customer. Last Update: 9/12/2008
2. Select that symptom from the chart.
3. Bring all the boards listed for that symptom.
4. Follow the troubleshooting flowcharts in the technical guides to isolate the board.
5. Chart Color Code
RED DOT: (Primary) Most likely defective part
BLUE Triangle: (Secondary) Possible defective part
Green Square: (Last resort) Improbable defective part
BLACK TEXT: Board and Part # that may correct the symptom
7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table.
Protection Modes Power Video Audio Part #s
Board Reference No Green Distorted
No Video No Audio
2 3 4 5 6 7 8 Power LED Video KDL32M4000
All Inputs Main Speakers
Blinks Blinks Blinks Blinks Blinks Blinks Blinks (Dead Set) All Inputs

BM � � � � �* � � � � � A-1547-027-A

G1D � � � � 1-474-099-11

H1 � 1-480-693-11

HM4 � A-1543-345-A

Inverter Brd � *SEE NOTE


LCD Panel � � � *SEE NOTE
LVDS Cable � � 1-835-169-11

AC Outlet � Check

Ventilation � Check Ventilation

Flowchart
Reference
C1 C1 C2 C2 C2 C3 C3 B D D E

Problem Power Power Power Power Backlight Temp Audio � * Immediate Shutdown After Power ON
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS BASED
ON SERIAL NUMBER.

CTV-47 40
Triage Charts & Troubleshooting Flowcharts

Sony KDL-32NL140 Technical Triage Summary Sheet


Before you make the service call… Chassis: MA2
1. Confirm the symptom from the customer. Last Update: 9/12/2008
2. Select that symptom from the chart.
3. Bring all the boards listed for that symptom.
4. Follow the troubleshooting flowcharts in the technical guides to isolate the board.
5. Chart Color Code
RED DOT: (Primary) Most likely defective part
BLUE Triangle: (Secondary) Possible defective part
Green Square: (Last resort) Improbable defective part
BLACK TEXT: Board and Part # that may correct the symptom
7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table.
Protection Modes Power Video Audio Part #s
Board Reference No Green Distorted
No Video No Audio
2 3 4 5 6 7 8 Power LED Video KDL32NL140
All Inputs Main Speakers
Blinks Blinks Blinks Blinks Blinks Blinks Blinks (Dead Set) All Inputs

BM � � � � �* � � � � � A-1547-024-A

G1D � � � � 1-474-099-11

H1 � 1-480-688-11

HM3 � A-1543-343-A

Inverter Brd � *SEE NOTE


LCD Panel � � � *SEE NOTE
LVDS Cable � � 1-835-169-11

AC Outlet � Check

Ventilation � Check Ventilation

Flowchart
Reference
C1 C1 C2 C2 C2 C3 C3 B D D E

Problem Power Power Power Power Backlight Temp Audio � * Immediate Shutdown After Power ON
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS BASED
ON SERIAL NUMBER.

CTV-47 41
Triage Charts & Troubleshooting Flowcharts

Sony KDL-37M4000 Technical Triage Summary Sheet


Before you make the service call… Chassis: MA2
1. Confirm the symptom from the customer. Last Update: 9/12/2008
2. Select that symptom from the chart.
3. Bring all the boards listed for that symptom.
4. Follow the troubleshooting flowcharts in the technical guides to isolate the board.
5. Chart Color Code
RED DOT: (Primary) Most likely defective part
BLUE Triangle: (Secondary) Possible defective part
Green Square: (Last resort) Improbable defective part
BLACK TEXT: Board and Part # that may correct the symptom
7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table.
Protection Modes Power Video Audio Part #s
Board Reference
No Green Power No Video Distorted Video No Audio
2 3 4 5 6 7 8 KDL37M4000
LED (Dead Set) All Inputs All Inputs Main Speakers
Blinks Blinks Blinks Blinks Blinks Blinks Blinks
BM � � � � �* � � � � � A-1547-028-A

G2D � � � � 1-474-095-11

H1 � 1-480-693-11

HM4 � A-1543-346-A

Inverter Brd � *SEE NOTE


LCD Panel � � � *SEE NOTE
LVDS Cable � � 1-835-169-11

AC Outlet � Check

Ventilation � Check Ventilation

Flowchart
Reference
C1 C1 C2 C2 C2 C3 C3 B D D E

Problem Power Power Power Power Backlight Temp Audio �* Immediate Shutdown After Power ON
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS BASED
ON SERIAL NUMBER.

CTV-47 42
Triage Charts & Troubleshooting Flowcharts

Sony KDL-37NL140 Technical Triage Summary Sheet


Before you make the service call… Chassis: MA2
1. Confirm the symptom from the customer. Last Update: 9/12/2008
2. Select that symptom from the chart.
3. Bring all the boards listed for that symptom.
4. Follow the troubleshooting flowcharts in the technical guides to isolate the board.
5. Chart Color Code
RED DOT: (Primary) Most likely defective part
BLUE Triangle: (Secondary) Possible defective part
Green Square: (Last resort) Improbable defective part
BLACK TEXT: Board and Part # that may correct the symptom
7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table.
Protection Modes Power Video Audio Part #s
Board Reference
No Green Power No Video Distorted Video No Audio
2 3 4 5 6 7 8 KDL37NL140
LED (Dead Set) All Inputs All Inputs Main Speakers
Blinks Blinks Blinks Blinks Blinks Blinks Blinks
BM � � � � �* � � � � � A-1547-025-A

G2D � � � � 1-474-095-12

H1 � 1-480-688-11

HM3 � A-1543-344-A

Inverter Brd � *SEE NOTE


LCD Panel � � � *SEE NOTE
LVDS Cable � � 1-835-169-11

AC Outlet � Check

Ventilation � Check Ventilation

Flowchart
Reference
C1 C1 C2 C2 C2 C3 C3 B D D E

Problem Power Power Power Power Backlight Temp Audio �* Immediate Shutdown After Power ON
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS BASED
ON SERIAL NUMBER.

CTV-47 43
Triage Charts & Troubleshooting Flowcharts

Sony KDL-40M4000 Technical Triage Summary Sheet


Before you make the service call… Chassis: MA2
1. Confirm the symptom from the customer. Last Update: 9/12/2008
2. Select that symptom from the chart.
3. Bring all the boards listed for that symptom.
4. Follow the troubleshooting flowcharts in the technical guides to isolate the board.
5. Chart Color Code
RED DOT: (Primary) Most likely defective part
BLUE Triangle: (Secondary) Possible defective part
Green Square: (Last resort) Improbable defective part
BLACK TEXT: Board and Part # that may correct the symptom
7) The Troubleshooting Flowchart required to determine the actual defective part is listed for each column in the last row of each table.

Protection Modes Power Video Audio Part #s


Board Reference No Green Distorted
No Video No Audio
2 3 4 5 6 7 8 Power LED Video KDL40M4000
All Inputs Main Speakers
Blinks Blinks Blinks Blinks Blinks Blinks Blinks (Dead Set) All Inputs

BM � � � � �* � � � � � A-1547-029-A

IP5Z � �** � � A-1493-910-B

H1 � 1-480-693-11

HM4 � A-1543-346-A

LCD Panel �** � � *SEE NOTE


LVDS Cable � � 1-835-168-11

AC Outlet � Check

Ventilation � Check

Flowchart
Reference
C1 C1 C2 C2 C2 C3 C3 B D D E

Problem Power Power Power Power Backlight Temp Audio �* Immediate Shutdown After Power ON
�** No Backlight before Shut OFF
�** Momentary Backlight before Shut OFF
*NOTE: REFER TO LCD PANEL SERVICE MANUAL IN REFERENCE
LIBRARY DATABASE FOR CORRECT REPLACEMENT PARTS
BASED ON SERIAL NUMBER.

CTV-47 44
Triage Charts & Troubleshooting Flowcharts

KDL-26, 32, 37, 40M4000 Power-ON


B Troubleshooting Flowchart B
Unit will Not NOTE: Confirm all connections
Power-ON between circuit boards before replacing
(All Models) Primary – Mostly Defect
▲ Secondary – Possible Defect CN602 (26", 32", 37")

Press ■ Last Resort – Improbable Defect


CN6150 (40")
Check STBY 3.3V
TV & Remote at CN602 pin 3 G1D-Board
POWER or CN6150/pin 3 G2D-Board
IP5Z-Board
Button
Confirm Remote
Control Operation
Disconnect
Is voltage
No CN602 or
3.3V
CN6150 at
Does What is the “Power” Glows Steady Present?
G1D-Board
“Power” LED Yes State of the Green
illuminate “Power” & “Timer/ Yes
GREEN? PIC” LEDs? Check STBY 3.3V
again at
CN602/pin 3 or
No “Timer/PIC” Red LED ▲Replace CN6150/pin 3
Blink Pattern BM-Board
Confirm Unit is
Initial Power -ON OK
securely plugged into GO TO
Troubleshoot Video, Is voltage
an active AC Outlet FlowCharts C1, 2, 3 Yes
Backlight, Panel, or Audio 3.3V
Protection Modes
OK Problem Present?

Is No
110VAC Present No Repair AC Outlet or
At CN1 or Replace AC-Power Cord Replace
CN6003? G1D-Board
CN1 (26", 32", 37")
26" & 32"
CN6003 (40")
Yes

Check Main Fuse G1D-Board Replace


F1 or F6001 G2D-Board G2D-Board
(0 ohms) IP5Z-Board 37"
F1 (26", 32", 37")
F6001 (40")
Replace Replace Replace Replace
Is Fuse Yes IP5Z-Board
G1D-Board G2D-Board IP5Z-Board
Open? 40"
26" & 32" 37" 40"

No

CTV-47 45
Triage Charts & Troubleshooting Flowcharts

NOTES:
1) All Red Blink patterns will occur on the Front KDL-26, 32, 37, 40M4000 Protection Mode
Panel Red “Timer/PIC OFF” LED C1 Troubleshooting Flowchart C 1
2) All voltage are measured prior to unit shutdown
3) Confirm all connections between circuit boards
before replacing Primary – Mostly Defect
Unit Shuts OFF ▲ Secondary – Possible Defect

Reference Figure 3-1 & 3-2


RED LED
Blinking ■ Last Resort – Improbable Defect

for Test Point Locations

2X Blink Pattern 2X Blink Pattern 2X Blink Pattern


(All Models) (26", 32", 37") (40")
(12V LVP) STBY3.3V & 24V OVP 12V OVP

Check 3.3V at
Check 12V at Check 12V at
CN602/pin 3
CN602/pin 13 CN602/pin 13
*Before
*Before Shutdown *Before
Shutdown
Shutdown

Is (>) Greater Than Is


Is
Voltage Yes voltage Yes voltage Replace
Approx. 12V > 3.3V Before Yes
> 12V Before IP5Z-Board
Not > Shutdown
If > go to 2X
Shutdown 40"
? ?
OVP flowchart ?
No No Replace
No
G1D-Board
26" & 32"
Check
“POWERON” at
▲Replace Check 24V at
CN601/pins 1-4 ▲Replace
BM-Board BM-Board
CN602/pin 1 *Before Shutdown
Replace
G2D-Board
37"
Does Is
“POWERON” No voltage Yes
voltage 3.3V > 24V Before
? Shutdown
?
Yes
No

Replace Replace Replace ▲Replace


BM-Board
G1D-Board G2D-Board IP5Z-Board
26" & 32" 37" 40"

CTV-47 46
Triage Charts & Troubleshooting Flowcharts

NOTES:
1) All Red Blink patterns will occur on the Front KDL-26, 32, 37, 40M4000 Protection Mode
Panel Red “Timer/PIC OFF” LED C2 Troubleshooting Flowchart C 2
2) All voltage are measured prior to unit shutdown
3) Confirm all connections between circuit boards
before replacing Primary – Mostly Defect
Unit Shuts OFF ▲ Secondary – Possible Defect

Reference Figure 3-1 & 3-2


RED LED
Blinking ■ Last Resort – Improbable Defect

for Test Point Locations

3X Blink Pattern 4X Blink Pattern 5X Blink Pattern


(All Models) (All Models) (All Models)
(D2.5V & D1.8V LVP) (D3.3V LVP) (Panel 12V LVP)

Check connection Check connection Check connection


between G1D, G2D, or between G1D, G2D, or between G1D, G2D, or
IP5Z & BM Brds IP5Z & BM Brds IP5Z & BM Brds

Is Is Is
No Repair No Repair No Repair
connection connection connection
Connection Connection Connection
OK? OK? OK?

Yes Yes Yes

Replace Replace Replace


BM-Board BM-Board BM-Board

CTV-47 47
Triage Charts & Troubleshooting Flowcharts

NOTES:
1) All Red Blink patterns will occur on the Front KDL-26, 32, 37M4000 Protection Mode
Panel Red “Timer/PIC OFF” LED C3 Troubleshooting Flowchart C 3
2) All voltage are measured prior to unit shutdown
3) Confirm all connections between circuit boards Primary – Mostly Defect
Unit Shuts OFF
before replacing
RED LED ▲ Secondary – Possible Defect

Blinking ■ Last Resort – Improbable Defect

Reference Figures 3-1, 3-2, & 3-3


for Test Point Locations
6X Blink Pattern
(26", 32", 37")
Backlight

Is
No Check 24V at
Backlight ON
CN601/pin 1-4
Before Shut
*Before Shutdown
Down?

Yes
Is
Check Backlight-ON
Check voltage
Yes signak at
Inverter HV Outputs 24V Before CN601/pin 1-4
*Before Shutdown Shutdown *Before Shutdown
?
No
Is
Are
Select outputs
Yes Replace
Inverter Board
▲Replace
G1D-Board
voltage
3.2V Before
No ■ Replace
missing? BM-Board
26" & 32" Shutdown
Normal Output – 20Vpp ?
Excessive Output – 40Vpp No
▲Replace Yes
G2D-Board
Are
Select outputs Yes ▲Replace 37" Replace
Inverter Board
LCD Panel
Excessive
Assembly
?

No

■ Replace
BM-Board

CTV-47 48
Triage Charts & Troubleshooting Flowcharts

KDL-40M4000 Protection Mode


C4 Troubleshooting Flowchart C 4
NOTES:
1) All Red Blink patterns will occur on the Front Primary – Mostly Defect
Unit Shuts OFF
Panel Red “Timer/PIC OFF” LED
RED LED ▲ Secondary – Possible Defect
2) All voltage are measured prior to unit shutdown
3) Confirm all connections between circuit boards
Blinking ■ Last Resort – Improbable Defect

before replacing Reference Figures 3-1, 3-2, & 3-3


6X Blink Pattern for Test Point Locations
(40")
Backlight

Is Check
Backlight ON No Inverter HV1 & HV2 Outputs
Before Shut CN6704 & CN6705 IP5Z-Board
Down? *Before Shutdown

Yes
Is
Check HV Present
Yes ▲Replace
Balancer Feedback(FB) Before LCD Panel
*Before Shutdown Shutdown Assembly
?
Is No
Waveform OK Check Backlight-ON
No
Before signak at
Shutdown CN601/pin 1-4
? *Before Shutdown
Yes

Check Is
Balancer HV Outputs
*Before Shutdown
voltage
3.2V Before
No ■ Replace
BM-Board
Normal Output – 20Vpp Shutdown
Excessive Output – 40Vpp ?
Are
Yes ▲Replace Yes
Select outputs LCD Panel
Check LD signak at
missing? Assembly CN6701/pin 6-7
*Before Shutdown
No

Is
Are
Select outputs Yes voltage
12V Before
Yes ■ Replace
Excessive BM-Board
Shutdown
?
?
No No

■ Replace Replace
BM-Board IP5Z-Board

CTV-47 49
Triage Charts & Troubleshooting Flowcharts

NOTES: KDL-26, 32, 37,40M4000 Protection Mode


1) All Red Blink patterns will occur on the Front C5 Troubleshooting Flowchart C 5
Panel Red “Timer/PIC OFF” LED
2) All voltage are measured prior to unit shutdown Primary – Mostly Defect
3) Confirm all connections between circuit boards
before replacing
Unit Shuts OFF ▲ Secondary – Possible Defect
RED LED
Blinking
■ Last Resort – Improbable Defect

Temperature Threshold
Ambient 75°c
7X Blink 8X Blink
Pattern Reference Figures 3-1 & 3-2 Pattern
(Temperature ) for Test Point Locations (Audio)

Does Check AU15V at


unit Shut-Down G1D, G2D, or
Yes CN4001/pin 4-5
Immediately after IP5Z Board
*Before Shutdown
Power ON
?

No

Clear unit ventilation areas


Is voltage
No ▲Replace
15V G1D-Board
and confirm adequate local
room temperature Present? 26" & 32"

Yes ▲Replace
G2D-Board
No Check 37"
Does unit still Problem
Speakers &
shutdown (7X)? Solved Connections
▲Replace
Yes
IP5Z-Board
40"
* Replace Do
BM-Board Speakers
Measure
No ■ Replace
Speaker(s)
8 ohms
?
Yes

Replace
BM-Board

CTV-47 50
Triage Charts & Troubleshooting Flowcharts

D KDL-26, 32, 37, 40M4000 Missing or Distorted Video


NOTE: Confirm all connections Troubleshooting Flowchart D
between circuit boards before replacing
Primary – Mostly Defect
Missing or
Distorted Video ▲ Secondary – Possible Defect
■ Last Resort – Improbable Defect
All Video Inputs :
Video 1 Composite & S-Video
Video 2 Composite Is Check External Device Is
Video 3 DMPORT Video Missing or No and Connections External Device Yes Replace
Component 1, 2 Distorted on All Swap Devices and & connection OK BM-Board
HDMI 1, 2 Inputs ? connections ?
PC IN
ATSC/NTSC (Tuner) Yes No

Repair External
Is Device
Video Missing Distorted
or Distorted
?
Is
Missing Distortion
Present in No Replace
Can User Menu BM-Board
User Menu be Yes Replace OSD
Displayed BM-Board ?
?
Yes
No

Check LVDS cable Video Is


Signal Levels Single Pixels
No Check LVDS cable ▲ Replace
Reference Figure3-4 CN9102/pins 1,5,9,13,17 or Complete Line LVDS Cable
for Physical Damage
& at TCON Brd of Pixels If Damaged
missing?

Are Yes Check 3.3V at


All Signal No CN9102/pin 30 & at Reference Figure3-4
Levels OK ▲Replace TCON Brd
? LCD Panel
Yes
Check 12V at Is
No Replace
Reference Figure3-4 CN9102/pin 16 & at 3.3V Present
BM-Board
TCON Brd ?

Yes
Is
▲Replace Yes
12V Present
No Replace ▲Replace
LCD Panel BM-Board LCD Panel
?

CTV-47 51
Triage Charts & Troubleshooting Flowcharts

KDL-26, 32, 37, 40M4000 Missing or Distorted


NOTE: Confirm all connections between
circuit boards before replacing
E Audio Troubleshooting Flowchart E
Reference Figures 3-1 & 3-2
for Test Point Locations Missing or Distorted Audio
(Speaker Outputs )
All Video Inputs :
Video 1 Composite & S-Video
Video 2 Composite
Video 3 DMPORT Check External Device Is
Component 1, 2 Is Audio No Yes
and Connections External Device Replace
HDMI 1, 2 Missing or Distorted
Swap Devices and & connection OK BM-Board
PC IN on All Inputs ? connections ?
ATSC/NTSC (Tuner)
Yes No

Check Repair External


Fix Audio Output Device

Is Audio No Replace
Present? BM-Board

Yes

Check Check
Voltage from Power Supply Speaker Resistance at
at CN6201/pin 7 CN9800 (or across Speakers)
& Connections

Is 15V No ▲Replace
G1D-Board 8 ohms
Present? No Replace
26" & 32" &
Connections Speaker(s)
Yes OK?
▲Replace
G2D-Board
37" Yes

Replace
▲Replace BM-Board
IP5Z-Board
40"

CTV-47 52
Section 6 - Service Mode & Self Check
Service Mode Access
Display > 5 > Volume + > Power
The Service Mode screen includes the following information.
• Software Version (Ex. QR0.5-C510
• Model Information (Model # and Serial #)
• Factory Reset (resets all USER and FACTORY data)
NOTE: Non-Service-Mode Factory Reset:
Press the “Up-Arrow” button on the remote controller
and then the TV top panel “Power” Button
• Power ON Timer (Ex. 00005H)
• ADC Auto Calibration (Factory Use Only)
• Self Check Screen (Error History Screen)
The Self Check (or Self Diagnostics) Display records the
number of errors that have occurred on the TV.

NOTE: The TV information can also be found in the “Product


Information” item in the Use Menu.

CTV-47 53
and i.Link are trademarks of Sony Electronics

2007 Sony Electronics, Inc.


EMCSA - A Service Company
16530 Via Esprillo
San Diego, CA 92127
CTV470408 Reproduction in whole or part without written permission is prohibited. All rights reserved 09/15/08