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Presenting position overview for our client:

POSITION PROFILE FOR:

Executive Director of St. Stephen's Human Services

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ABOUT ST. STEPHEN’S

St. Stephen's Human Services (SSHS) is a leading 501c3 nonprofit organization founded
with a mission to end homelessness in metropolitan Minnesota. Through programming that
includes housing opportunities, employment support, emergency services and outreach the
organization is empowered to be able to help thousands of people secure housing and
other supportive services each year. St. Stephen’s uses the knowledge from its work to
influence systemic change, improving the quality of life for all people in the community.
The organization has a budget of approximately $12 million and a staff of 120.

Programs for families include:

Family Supportive Housing (FSH), a long-term supportive housing program for families.
The Next Step Assessment screens families onto the priority list for the Family Coordinated
Entry System in Hennepin County.
Targeted Prevention works with families with histories of multiple shelter stays.
Traditional Family Homelessness Prevention provides one-time rental assistance to housed
families that are at imminent risk of homelessness.
Fast Track is a program that provides housing search assistance and financial support
needed to help families with moderate incomes move from shelter to housing.
Rapid Re-Housing is a short-term housing program for families that provides housing
search assistance, rental assistance, and case management to increase overall well-
being and housing stability.

Services for individual adults in Hennepin County include:

Street Outreach The Street Outreach team works throughout Minneapolis to interact with
people living in places not meant for human habitation. They help people navigate the
various crises that occur while lacking stable housing and meet people where they are at to
address immediate basic needs for safety and survival outside.
Clinton Avenue Shelter Year-round, emergency shelter for 44 homeless individuals who
identify as male.
First Covenant Shelter Year-round, emergency shelter for 55 homeless individuals, including
women and couples.
Supportive Housing St. Stephen’s Single Adult Supportive Housing Program provides
scattered site supportive housing to single adults and couples without children.

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A Day in the Life Program MISSION & VALUES
The mission at St. Stephen's
A Day in the Life is an educational walking
Human Services is Ending Homelessness.
tour led by community educators who
have experienced homelessness. The goal is to support individuals and
families experiencing homelessness in
A Walking Education: Led by achieving permanent, affordable housing.
trained educators who have St. Stephen’s pursues this goal through
experienced homelessness, street outreach, and shelter, and housing
participants walk to shelters, drop- programs. It meets people where they are
in centers, and other services to and works together toward self-sufficiency
learn about them. and housing stability, envisioning a
community in which housing instability is
Learning from the Experts: rare, brief and non-recurring, ending
Participants engage in candid homelessness as we know it.
conversations with individuals who
have experienced homelessness to St. Stephen’s Human Services began its
gain an understanding of their work in the 1960s, when members of St.
challenges, successes, and Stephen’s Church in Minneapolis began
perspectives. Service providers and offering programs for the poor and
case managers are normally the homeless. These programs were staffed by
gatekeepers of information about parish volunteers. While the current
accessing resources. In A Day in the programs remain true to the social justice
Life St. Stephen’s relies on the teachings on which they were founded, St.
individuals who have accessed and Stephen’s Human Services became an
utilized services to share their independent non-profit organization in
expertise. 2002.

St. STEPHEN’S HELPS THOSE WHO: CULTURE


Staff members describe the organization's
✓ Need Shelter culture as...
Flexible; not hierarchical
✓ Need Affordable Housing Friendly; open; authentic
✓ Are at Risk of Losing Housing High integrity
Passionate vocal staff who want to be heard
✓ Need Birth Certificate/I.D. to Utilize Assistance Service oriented; human connection; giving;
Programs respectful of clients; servant leaders;
mission-driven
✓ Need a Meal Valuing diversity
✓ Are Sleeping Outside Gritty; working in the trenches;
on-the-ground
Historically a risk-taker
In 2017 St. Stephen’s Human Services served 1,117 single
adults and 671 families with 1,541 children through street
outreach, emergency shelter and multiple housing programs.
Its family programs serve a large number of young families,
making it one of the largest youth housing organizations in
Hennepin County.

Understanding
Homelessness
Who is homeless in Minnesota? Minnesotans experiencing homelessness
in a given year.
Minnesotans experiencing homelessness
are parents, children, and grandparents. On that night in October of 2015, 39
They are people you would recognize as percent of people experiencing
appearing homeless, and they are also homelessness (or 3,665) were counted in
kids in your child's class and the person Hennepin County. Forty-eight percent of
bagging your groceries. those 3,665 were under the age of 25.

A study carried out on October 22, 2015, The 9,312 people counted in October of
showed there were at least 9,312 people 2015 all met the federal definition of
experiencing homelessness in Minnesota. homelessness – which requires a person
It is estimated there are more than 15,000 lacks a fixed, regular, and adequate
people homeless on a given night in nighttime residence and is primarily
Minnesota, with around 40,000 spending nights in shelter or in public or
private places not meant for human
habitation.

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What St. Stephen’s does to
end homelessness …
St. Stephen's ends homelessness for
individuals and families every day.
Through prevention, targeted
intervention, and Housing First
practices, St. Stephen’s supports
people in stabilizing and rebuilding
their lives.

What does St. Stephen’s do?

✓ Works in relationship with those n


i
need
✓ Ensures housing as a human right
✓ Fights for justice and dignity
✓ Helps the most vulnerable; turns
away very few
✓ Works with some of the hardest to
serve individuals in the community
✓ Gives kindness, respect, and
trauma-informed care to anyone
walking in the door.
✓ Meets families and individuals
where they are to assist them to
independent living
✓ Helps rebuild and stabilize the lives of
those experiencing homeless, those
on the verge of experiencing
homelessness and advocates on
behalf of the marginalized.
✓ Builds organic, non-traditional
relationships within the community
✓ Stands as a leader in the field and is
often asked for its expertise.

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IN THE NEWS
Spotlight on the Minneapolis Police Department's
Partnership with St. Stephen's

The Minneapolis Police Department has been working diligently to change the way it
interacts with community members experiencing homelessness. To that end, the
Department created a new role for Sgt. Grant Snyder focused on liaising with Minneapolis'
homeless population. Because of St. Stephen’s strong reputation in the community, the
Minneapolis Police Department sought out the nonprofit’s Human Services and Street
Outreach team as key partners in this initiative.

"This is a collaboration model where we're bringing medical, we're bringing advocacy and
social work and everybody to the table, those are things that the police department was
sort of absent from before," says Sgt. Snyder.

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Volunteer steps down after a decade of tending to
Minneapolis’ homeless

Rose Plenty Horse was sitting on a freezing


For years, 87-year-old Jerry Fleischaker has sidewalk outside the Nicollet Mall Target store
walked up to the people the rest of us walk on New Year’s Eve 2009 when Fleischaker
by. walked up to her for the first time, and the
next time, and the time after that. Again and
“Hey! There’s Jerry,” homeless men and again, he came back. When she got in trouble
women would call out in greeting as the wiry with the law, he was there in the courtroom
great-grandfather with the long gray ponytail for every single court appearance. Every time
made his rounds, offering a blanket, a ride to a she called him for help, he answered. When
shelter, or just a friendly smile. she was ready to go into treatment and then
into a home of her own, he was there for her
He showed up during snowstorms and heat too.
waves and right after open-heart surgery. He
searched under bridges and clambered down A decade ago, this retired pharmaceutical
icy river embankments. He worked full-time, salesman volunteered for the street outreach
for years, for no pay, moving through the program at St. Stephen’s Human Services and
streets of Minneapolis at a clip that kept discovered an uncanny knack for offering people the
coworkers a third his age scrambling to keep up. help they needed, just when they needed it most.
“I’m just grateful. Grateful to have been able
to be a part of St. Stephen’s, and be able to go
home every night feeling good about myself,”
he said. “And to live the rest of my life feeling
good about myself.”

He was 77 years old when he started this


work. He’d lost Norma, his wife of 52 years, to
Alzheimer’s disease, and she was on his mind
when he saw a story about St. Stephen’s
search for volunteers to help with a new
street outreach project. Norma had Jerry to
look out for her. The people he saw huddled
on street corners, in a city where the weather
can kill you, had no one. “I thought, ‘Well
geez, I could do that. I think I could be helpful
out there,’ ” he said.

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The people he worked with, and the
people he worked for, gathered in the “We venture into suffering
basement of St. Stephen’s Human Services every day. ... I can’t even count
in Minneapolis to thank the man who
turned volunteer work into a vocation. But
how many people he has
the first person to step forward to say helped.”
“thanks” was Plenty Horse herself.

“Everybody knows him, everybody talks


about him. He’s really well known The joke around the office used to be:
amongst the Native American “Jerry could be having surgery and be in
community,” Plenty Horse said. “I can anesthesia, he’d get a phone call, wake up,
depend on him. The times I’m sad, I could house a couple of people, and then go
text him or talk and he’d always respond. back in to anesthesia,” Desenclos said.
... He put up with a lot of my mess. I got
really attached to him.” At least, they thought it was a joke. After
eight years of almost full-time work on the
The job Fleischaker volunteered for isn’t streets, Fleischaker wound up in the
easy, said Joseph Desenclos, former hospital.
manager of the street outreach program.
But, not for long.
“We venture into suffering every day. ... I
can’t even count how many people he has “I had open-heart surgery and I was out
helped,” Desenclos said. “We are working for a few days,” he said. “But I came
in the second-worst housing market in the back. I felt pretty good after, so I still
country, and someone asked me, ‘How do kept coming in.”
you do it?’ Well, we have Jerry
Fleischaker.” He came to the job with no special
training, beyond a lifelong interest in civil
At the retirement party, co-workers, rights and social justice and a profound
friends and family cut the sheet cakes and respect for the people he worked with,
traded Jerry stories — the Jerry who particularly the Indian communities where
swore at the computers and drove like a he spent much of his time.
maniac and was so trusted in the Indian
communities that many of his clients were
convinced he must be a tribal elder. One *Courtesy of Star Tribune/Edited for space
man, Desenclos remembered, refused to
get into his car for a trip to a detox center
unless he admitted that Jerry was Indian.
(Jerry is not.)

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St. Stephen’s 2017 Annual Report of Financial Position

Cash & Equivalents $2,440,966


Participant Deposits $354,598
Investments $1,055,182
Prepaid Expenses $53,204
Government Grants Receivable $542,538
Pledges Receivable $1,100
Leasehold Improvements $272,786

Total $4,720,374

Liabilities and Net Assets


Accounts Payable $47,512
Deposits and Advances $361,390
Accrued Payroll Expenses $280,809
Unrestricted Net Assets $3,233,965
Board Designated Endowment $699,228
Temporarily Restricted Net Assets $97,470

Total $4,720,374

Support & Revenue


Contributions and Grants $2,528,418
United Way $125,187
Government Contracts $8,573,259
Fee Income $1,301,681
Investment Income $214,326
In-kind Donations $96,698

Total $12,839,569

Other Income
Changes in fair value of investments $220,133
Temporarily Restricted Support & Revenue $356,831
Change in Net Assets $967,501

Operating Expenses
Program Support $10,415,880
Management and General $1,067,000
Fundraising $389,188
Total $11,872,068

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THE POSITION

Executive Director Position Overview

The Executive Director is the Chief Executive Officer of St. Stephen's Human Services and is
responsible for achieving the organization's mission and financial objectives according to the
strategic direction developed in conjunction with the Board of Directors. The Executive
Director is responsible for implementing the policies established by the Board of Directors.
The Executive Director maintains the operational and financial integrity of the organization;
hires, evaluates and develops staff; and, implements programs to achieve the objectives
outlined in the strategic plan. The Executive Director is the public spokesperson for the
organization and is responsible for its community presence and credibility, promoting and
advancing its causes, and overseeing the development activities necessary to raise funds to
carry forward its mission. The Executive Director is also responsible for developing and
maintaining strong working relations with key public and private policy makers in order to
work toward the elimination of homelessness and the reduction of poverty.

The Executive Director will be responsible for and must have strong skills and knowledge
in the following:

Leadership
• In conjunction with the Board of Directors, develops and executes a vision and
strategic plan to guide the organization.
• Fosters effective teamwork among the Board and staff.
• Acts as a spokesperson for the organization.
• Represents the organization in the community to promote its mission and enhance
its community profile.
 Acts as the driving force behind the development activities of the organization.
 Leads and motivates all staff and the organization's management team.
 Assists in attracting, recruiting and orienting new board members.

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Operations and Management
• Develops an annual operational plan which incorporates goals and
objectives that work.
• Contributes toward the strategic direction of the organization.
• Drafts policies for the approval of the Board; develops, updates and implements the
operating procedures; and reviews existing organizational policies annually
recommending and change to the Board as appropriate.
• Develops official correspondence and executes legal documents on behalf of the
Board as appropriate, and jointly with designated officers.
• Provides general support to the Board and its committees.
• Ensures all federal and state laws applicable to non-profit organizations including:
employment standards, human rights, occupational health and safety, and taxes etc.
are accurately followed.
• Insures the accuracy and privacy of all data collected and stored by the organization.

Supervision
• Oversees the implementation of the human resources policies, procedures and
practices for all staff.
• Establishes a positive, healthy and safe work environment that attracts, keeps, and
motivates top quality people and is in accordance with all appropriate laws and
regulations.
• Recruits, interviews, and selects staff and assists them in relating their specialized
work to the total program of the organization.
• Implements an ongoing performance process for all staff which includes: evaluation,
monitoring, coaching and mentoring for improvement, and disciplining including
termination if necessary.

Financial Management
• Works with staff and the Board to prepare a comprehensive budget, administers the
funds according to the approved budget, monitors the monthly cash flow, and
provides regular reports to the Board on the revenues and expenditure of the
organization.

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• Develops a comprehensive resource development plan and guides or leads
fundraising activities.
• Oversees the submission of proposals and prepares quarterly progress reports for
the Board.
• Approves expenditures within the authority delegated by the Board.
• Ensures that sound bookkeeping and accounting procedures are followed.

General Qualities and Abilities


• Adaptability: Demonstrates a willingness to be flexible, versatile and respectful in a
changing work environment while maintaining effectiveness and efficiency.
• Relationships and Team Building: Uses a collaborative style of management befitting a
highly motivated professional staff. Establishes and maintains positive working
relationships with others, both internally and externally, to achieve the goals of the
organization.
• Effective Communications: Speaks and writes in a clear, thorough and timely manner
using appropriate and effective communication tools and techniques. Can effectively
manage crisis communications.
• Innovation: Develops new and unique ways to improve operations of the
organization and to create new opportunities to realize results.
• Problem Solving: Assesses problem situations to identify causes, gathers and
processes relevant information, generates possible solutions, and solves problems.
• Strategic Thinking: Assesses options and actions based on trends and conditions in
the environment, and the vision, values and goals of the organization.
• Public Promotion: Is an effective public speaker with the skills and ability to work
across the community to accomplish the organization's mission.

Required qualifications
• An undergraduate degree is required at a minimum.
• A passion for promoting the well-being and dignity of all people and for eliminating
the causes of homelessness and poverty.
• Experience in all aspects of development and fundraising for nonprofit organizations,
including an enthusiasm for public engagement and presenting.
• An understanding of State, Local and Federal government funding sources and
procedures.

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• Experience in developing institutional, professional and community partnerships.
• Experience working in a diverse multi-cultural work environment.
• Five or more years of progressive experience at the executive or management level.
• Experience in managing a nonprofit organization, preferably in the field of
homelessness, housing or related social services.
• Experience managing financials and/or acting in a general management capacity.
• Strong written and verbal communication skills.
• Established relationships with state and local government officials.
• Must have a valid driver's license and pass all background checks.
• Must be willing to travel on occasion.
• Experience working with a board.

St. Stephen’s Human Services is an equal opportunity employer and believes each individual is
entitled to equal employment opportunities without regard to race, color, gender, sexual
orientation, gender identity, marital status, national origin, age, veteran status, religious
beliefs, or disability. The right of equal employment opportunity extends to recruiting, hiring
selection, transfer, promotion, training and all other conditions of employment.

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St. Stephen’s
• Has a history of developing new, innovative approaches

• Is part of a collaborative movement working together with a number of different


partners

• Has a connection to people – it’s a value of St. Stephen’s to work with people where
they’re at (in their car, under the bridge, the ER, etc.)

• Has an outstanding reputation with the community. People respond to and


recognize the St Stephen’s name

• Is small and dynamic, striving for personal connections with clients - not trying to
warehouse people

• Is best known for the visibility of its street outreach team. The organization therefore
educates people that it’s not just about street homelessness. Shelters are full and those
families are not visible. St. Stephen’s cares for ALL individuals and families facing shelter
issues

• Plays a critical role in Hennepin County’s Coordinated Entry System for Families by serving as the sole
provider of screenings/Next Step Assessment for the county

• Has historically been willing to jump in and take on new projects - Rapid Re-housing and
Assessment are examples. St. Stephen’s was willing to do this before anyone else was
willing to take it on

• Fights this fight with love and respect for all

• Has a vibe of actively striving to be anti-racist, anti-oppression, and embraces diversity on every level

“The mission of St. Stephen's is ending homelessness.”

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PRESENTING THE TWIN CITIES OF MINNEAPOLIS AND ST. PAUL

very distinct seasons, none of which will

W
hen the Twin Cities hosted the
Super Bowl this year, it cast an let you down.
international light on what the
According to the website WalletHub,
organizing committee dubbed “The Bold
Minneapolis ranks 12th in America for
North.” It also gave the world an up-close
cities with the most green space. Both
and personal view of what those of us
cities share a common root of being river
who live here already knew. Minnesota
towns, and the great outdoors is a major
Nice is for real.
attraction for residents and visitors alike.
The Twin Cities of Saint Paul and In addition to the mighty Mississippi River,
Minneapolis are a unique blend of small there are more than 900 lakes in the
town and major cosmopolitan hub. Both metro area and surrounding suburbs,
urban cores boast a thriving business upwards of 300 parks, and miles of biking
atmosphere. Saint Paul, as the state and walking trails.
capitol, is home to state government and
Nearly every weekend in the summer
has a more historical vibe. Minneapolis is
there are several outdoor events for
the larger and more commercial of the
participants and spectators—triathlons,
two cities. Outside of the central
biking races, running races, boat races,
downtowns, however, both cities have
water skiing competitions, golf
many distinct neighborhoods, and
tournaments, and more.
residents identify more with their
individual communities than with the
The summer highlight for many
larger city as a whole. No matter where
Minnesotans is the Minnesota State Fair.
you settle, you’ll find our neighborhoods
One of the largest of its kind in the
are friendly and welcoming.
country, ours is a world-class showcase of
Minnesota’s best in agriculture, industry,
arts and entertainment.
The Twin Cities lives up to its Bold North
tagline in every way. Residents enjoy four

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Held on a 320-acre parcel located between community being one of the largest in the
St. Paul and Minneapolis, it is a self- United States. St. Paul is the heart of
supported organization and has been held Minnesota’s Hmong community as well,
on the Minnesota State Fairgrounds every and is home to the largest urban
year since 1885. concentration of Hmong residents in the
country. It is by design that we’ve
As summer turns to fall, the region puts embraced such ethnic uniqueness. Our
on a breathtaking autumn show that multi-cultural communities present us
draws visitors from miles around. While with diversity in the workplace, a strong
fall is a fleeting spectacle, the active workforce and an added bonus of getting
lifestyle of Minnesotans doesn't go to know the world, and coming to
dormant during the winter either. understand different cultures on a more
Being hardy in every way, we take intimate scale right here at home.
advantage of the miles of cross-country
skiing trails, downhill ski areas, ice skating, One of the best places to get a taste of
snowmobiling, sledding, and ice fishing. our many blended cultures is Midtown
Global Market on Lake Street in
In recent years Minneapolis and St. Paul Minneapolis. Midtown Global Market is a
have become two of the most diverse welcoming indoor market and meeting
cities in America, with Minnesota's Somali place featuring an abundance of ethnic

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dishes, gifts and groceries, from Mexican Since the early 1960s, the Guthrie Theater
and Middle Eastern to Vietnamese, Indian, has staged outstanding shows from the
Swedish and Italian. classical to the modern. Popular national
shows and performers also tour through
Many Hmong and Vietnamese restaurants the Twin Cities year-round at stages in
and shops are located in the Frogtown both Minneapolis and Saint Paul, and at
neighborhood as well, on and around the University of Minnesota.
University and Lexington avenues.
Hmongtown Marketplace on Como If you are a theatre-goer in the Twin Cities
Avenue and Hmong Village on Johnson you’ll never have a dull moment.
Parkway on St. Paul’s East Side feature a According to the Western States Arts
wide variety of traditional foods, clothing, Federation, Minneapolis ranks as the fifth-
fabrics and crafts, as well as farmers most “creatively vital” city in the country,
markets. right after D.C., LA, NYC and Boston.

There are countless arts and culture We boast more than 40 venues with a
offerings in the Twin Cities. The Grammy variety that even the most seasoned
Award-winning Minnesota Orchestra has a thespian would notice.
reputation as one of the top orchestras in
the world. The Saint Paul Chamber
Orchestra is also regarded as one of the
finest chamber orchestras in the world.

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There are the magnificent musicals that performing arts centers, and is home to a
play on the State, Orpheum, and Pantages wide variety of performances throughout
stages and lots of local talent making a the year providing the finest in musical
statement on stages such as the Southern theater, music, dance, and vocal artists in
Theater, New Century, and Illusion. its Music Theater and Concert Hall. In
Beautiful, The Lion King, and Hamilton are addition, each year the Ordway presents
a few examples of productions that have its Flint Hills Family Festival, serving more
played here. Theater is also a large than 50,000 children and adults through
component of life in Saint Paul. The its Ordway Education programs.
gorgeous 1000-seat Fitzgerald Theatre
acts as MPR’s largest broadcast studio. And while we’re on the subject of
Staged productions commission authors, philanthropy, the Twin Cities is proud to
artists and radio hosts to create call itself home to hundreds of nonprofits
programming for the public radio doing good work for the residents of our
community. The Fitzgerald Theater is St. community, giving us an even richer
Paul’s oldest theater and celebrated its connection to each other.
100th anniversary in 2010.

The Ordway Center for the Performing


Arts has been recognized as one of
America’s leading not-for-profit

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For the museum-goer, there are more
than 60 museums in the metro area. The
Science Museum of Minnesota and the
Minnesota Children's Museum (both in
Saint Paul) are highly interactive learning
facilities and fun experiences for the
entire family. The Minnesota History
Center is an interactive museum for all
ages with permanent and changing
exhibits, lectures and events.

The Minneapolis Institute of Arts has a


collection of more than 100,000 pieces.
The Walker Art Center has been called
“possibly the best contemporary art
museum in the U. S.” by Newsweek, and
has over 11,000 pieces. The University of
Minnesota's Weisman Art Museum is also
a contemporary art destination. hosts early season college baseball games
of the University of Minnesota Golden
The Somali Museum of Minnesota on East Gophers.
Lake Street features hundreds of
traditional Somali artworks and artifacts A $250 million, 19,400-seat soccer stadium
as well as educational programs. is also in the works for the St. Paul Midway
area.
For those who prefer activity of the
spectator variety, the Twin Cities is home Beyond sports, the great outdoors,
to the Minnesota Twins, Minnesota entertainment, and culture, perhaps the
Vikings, Minnesota Wild and the biggest attraction for the Twin Cities is the
Minnesota Timberwolves. We are also the lifestyle. Forbes hailed Saint Paul and
home city to the four-time WNBA Minneapolis as one of the nation's
Champion Minnesota Lynx and the healthiest metros and USA Today named
Minnesota United soccer team. Our Saint Paul as North America's “Most
sporting events are hosted in some of the Romantic City.”
best sporting facilities in the county,
including the Twins Stadium and USBank
Stadium, a brand new, enclosed stadium
where the Minnesota Vikings host their
NFL games. Additionally, the stadium also

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The Twin Cities offer award-winning The Twin Cities is a vibrant Midwestern
restaurants (several chefs have been community where Minnesota Nice is
regional James Beard Award winners). alive and well. We are the perfect
In addition to the popular Mall of blend of small town/big city and our
America, there are plenty of unique residents pride themselves on their
shopping districts in both cities and in warm and welcoming ways. There's a
the suburbs. reason Business Insider ranked
Minneapolis/St. Paul number nine on
Minneapolis/St. Paul is also proud to its Top 50 Places to Live in America.
have a world-class international airport.
In fact, the Airports Council We really are all that. And more!
International named MSP the 2017 Best
Airport in North America in its size
category, 25 million to 40 million
passengers per year.

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BALLINGER|LEAFBLAD WELCOMES YOU TO CONTACT US
FOR MORE INFORMATION:

Marcia Ballinger, PhD Lars Leafblad, MBA

Co-Founder/Principal Co-Founder/Principal

651-341-4840 612-598-7547

marcia@ballingerleafblad.com lars@ballingerleafblad.com

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