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Essential

Succeed in a complex
environment

A complex professional situation is often a difficult experience that threatens


us, that undermines our professional values, e.g. a merger, multiple hierarchy,
changes in our scope of responsibilities, etc. How can you adapt and face
up to the situation?

Your added value

Identify your added value Obtain recognition of your added value

You exist in the company because of the added To obtain more recognition of your added value,
value you contribute. In order to strengthen, approach the other people involved in the complex
recover or consolidate your position, you should situation. Give your support to those who make
remain active and ensure that what you do decisions to help them make the best ones ("What
demonstrates this value. You should: do you expect of me? How can I help?").

• Show humility and commitment instead of Defend your ideas, share information to optimize
resistance and inactivity the decisions to be made... in short, be a decisive
player.
• Cooperate with your new environment instead
of opposing it In this way, you adopt a positive professional
attitude ("I want to optimize my work with others"),
• Be creative and if required, find new ways to instead of an attitude of self-righteousness
add value which can be damaging to the company and to
yourself ("I need to defend my territory and my
prerogatives").

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Essential
Succeed in a
complex environment

The right behaviors


To develop and obtain recognition of your added value, you need to adopt three key behaviors towards
others.

Be cordial Be reliable
You should try to be in phase with others, to To maintain credibility, others must trust you. This
establish a neutral, benevolent and honest means that you must respect your commitments.
relationship. Say what you're going to do and do what you say
you will do.
This way, you build a climate of mutual trust and
respect that fosters productive exchanges while Do not take commitments lightly. Once you have
avoiding confrontations and trench warfare. made a promise, you should do everything to
satisfy the expectations you have generated. Being
reliable enables you to assert your credibility in the
Be precise challenging situation experienced.
Express things clearly and concisely. Avoid arguing,
splitting hairs and hiding behind hazy pseudo-
expertise...

On the contrary, you should make an effort to be


clear, state things simply and concisely in order to
develop a common understanding of issues and
the problems encountered. You should help in
resolving the complexity of the situation instead
of maintaining or increasing it!

This file and its contents are the property of CrossKnowledge.


2/
Any representation or reproduction for any use other than private use is explicitly forbidden. 2