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Cancellation and Refund

  If I cancel my ticket, do I get any refund?


  A guest can cancel the ticket on payment of applicable charges by calling the Kingfisher Airlines Call
Centre.
  Where can I cancel my ticket?
  Once purchased online, changes or cancellation to this booking cannot be made online on
www.flykingfisher.com or any other internet site. Please contact our nearest Reservation office in India to
make the changes or cancel reservation. Guest residing outside India must send their request to
guestcare@flykingfisher.com
  Can I reschedule my ticket?
  Once a reservation has been made, it is only possible to reschedule the date of travel upon payment of
applicable charges. The difference in fare will also have to be paid in case the current fare is higher than the
original fare. The date / class change is permitted only through our Contact centres and or Ticketing offices.
Changes cannot be made to either Origin or Destination or Both. An existing booking must be cancelled /
refunded and a new booking / ticket must be transacted for any routing changes.

Group Travel

  What is the minimum guest requirement in Kingfisher class to form a group?


  Minimum of 08 guests traveling together on a single flight. (Excluding infant below the age of 2yrs)
  What is the minimum guest requirement in Kingfisher First to form a group?
  Minimum of 06 guests traveling together on a single flight. (Excluding infant below the age of 2yrs)
  What is the form of payment accepted for a group booking?
  Cash or Credit card or Demand Draft.
  Where can the ticketing of the group be done?
  Either through a travel agent or across Kingfisher Ticketing counters.
  Can seats be pre assignment for a group?
  Yes
  Can the amount of the unutilized group ticket be used for a new group booking?
  No
  How much in advance can a group travel requests be confirmed?
  Booking can be done 330 days prior to departure date.
  Can King club member earn miles against group booking?
  Yes

Travel Assistance

  Does Kingfisher Airlines provide any special services to its guests?


  Wheel Chair services and Unaccompanied Minor services are provided by the airline. Assistance is
provided at the time of embarkation and disembarkation.
  Do I need to inform Kingfisher Airlines prior to travel, if I have any reduced mobility, visual impairment, or
need any special assistance at the airport?
  Information for special services should be provided at the time of making a reservation. This will help us
ensure that the required assistance and provisions can be arranged in advance.Some services might be
charged for, as per laid down airline policy.
  What is the Airline’s policy for travel of pregnant women?
  For travel within India, an expectant mother is permitted to travel till the end of 36th week without a medical
certificate provided there are no prior medical complications. From the 37th week till the end of 38th week a
medical certificate from the treating doctor (qualified obstetrician) is required. This certificate must be issued
within seven days before commencement of travel. The Guest has to be accompanied by a doctor with a
minimum MBBS qualification. After 38 weeks, expectant mothers are not permitted to fly.

Check-in

  Can I check-in online on my Kingfisher Airlines flight?


  Yes. Guests can Web Check-in for flights up to 48 hours prior to the departure. The facility to do a Web
check-in is available on the website www.flykingfisher.com
  What time do I need to get to the airport?
  Check in usually starts 150 minutes before departure. Guests are requested to check-in at the airport of
embarkation at least 60 minutes before scheduled time as stated in the Guest's e-ticket as departure times.
Upon arrival at the airport, please have the baggage screened and report at the KINGFISHER AIRLINES
counter to permit completion of formalities. Check-in counters will be closed 30 minutes before departure
time for all Guest. In order to maintain schedules, the boarding gate will be closed 15 minutes before
departure time. Guest, who do not report at the Check-in counter/boarding gate in time, will not be allowed
to board the flight. Guests who have Checked-in but fail to report at the Boarding Gate a minimum of 15
minutes before the Scheduled Departure Time will be termed as Gate No Show. In this event, only the Fuel
Surcharge, Air Traffic Congestion Fee and Passenger Service Fee will be refundable from the point of sale
through which the ticket was purchased. Guests who have through checked-in their baggage to the final
destination are required to identify their checked-in baggage before re-boarding onward flight. For all flights
to London, check-in opens 4 hours prior to flight departure. It is advisable to reach the airport and check-in
at the earliest possible to avoid any rush or inconvenience.
  What time does boarding close for my flight?
  Boarding closes 20 minutes prior to flight departure. Kingfisher Airlines may or may not make any
announcements at the Airport regarding boarding. We reserve the right to deny boarding and cancel your
reservation without refund if you do not meet the Boarding Deadline.

Kingfisher Experience

  What can I do if I feel ill on the flight?


  In case a guest feels unwell during their journey, the guest should immediately inform our Cabin Crew, for
necessary assistance. We do have basic medication in our Medical Kit on board the aircraft, as prescribed
by the DGCA.
  Can I use my Mobile Phone on board once the flight has taken off?
  No, Mobile phones need to be switched off and cannot be used on board the aircraft after take off. Some
airlines allow guest to keep the phone in the flight mode, however we do not allow guests to keep their
phones on.
  Can I smoke on board an Kingfisher Airlines flight?
  Smoking is strictly prohibited on board all our flights.
  What happens if at the check in counter, I discover that I have excess baggage?
  Any baggage brought to the check-in counter on the date of departure that exceeds the available weight is
considered excess baggage and is chargeable at the rate published.
  What is the procedure followed by Kingfisher Airlines in identifying, recovering and returning my lost
baggage?
  In the event of mishandled baggage, we send out baggage tracers across our network to have the baggage
recovered and delivered to the guest at the earliest possible. The Trace process could take between 1 to 7
days. Upon recovery the guest is intimated and the baggage is handed over, after necessary validation.
Guests can also use our Baggage tracer feature to track the progress of your reported lost baggage. Once
you have logged a report for a missing bag and if you have a WorldTracer file number, you can track the
progress of your report via this feature available at http://www.worldtracer.aero/filedsp/it.htm.
  Is there any mandatory information I need to provide while booking a ticket?
  It is absolutely essential to provide the guest’s correct mobile number on the ticket. Kingfisher Airlines
sends SMS alerts to mobile numbers of guests entered while booking, to inform of any changes in schedule.
If your ticket is being booked by a travel agent, please ensure that your mobile number is entered instead of
the agents. It is also essential to provide an alternate land line number, your email address and valid contact
address while booking.
  Can I reserve my seat numbers?
  Seating will be assigned through advance reservations by selecting the seat by the guest online or seating
will be assigned at the airport check-in counter prior to boarding.
  What types of credit cards do you accept for payments?
  Kingfisher Airlines accepts all Amex, Visa and Mastercards.
  Can I book connecting flights on Kingfisher Airlines?
  Yes you can book connecting flights on Kingfisher Airlines. This can be done through our website as well as
through our call center or at the airport.
  Can I block a ticket?
  No. You cannot block a ticket.
  Is my credit card and personal information protected when I book over the Internet?
  The Kingfisher Airlines website is completely secure and is endorsed by Verisign. All the confidential
payment details of our guests are encrypted and stored so as to ensure maximum security.
  Do I get a receipt for the money I have paid for my ticket?
  The email confirmation which you get at the time of booking is considered to be a valid receipt for the
payment made. No separate receipt is issued.
  What if while making the payment for the ticket, my card gets debited and the internet connection
disconnects before generating the ticket number?
  In such a case please contact our 24 / 7 call centre (see details at the end of the page) with complete
details pertaining to your travel. Incase the Ticket Number has been generated, the call centre will inform
you of the same and you can travel on that Ticket Number. However, if the Ticket Number has not been
generated the debited amount will roll back to your credit card within 14 working days time.
  How do I get my ticket, if I have not printed it out during booking but have the ticket number?
  Kingfisher Airlines tickets can be collected from the airport reservation counter against valid Ticket
Number’s and a valid photo identity card for verification. After collection of the ticket, all guests have to
proceed to the check-in counter.
  What do I do if I need to book a large number of tickets, say for 30 guests?
  Bookings for more than 10 guests can be made through our special group bookings facility. Incase you wish
to book tickets for a group, contact our Call Centre.
  Can I purchase an Open Kingfisher Airlines Ticket?
  No. You can only purchase a valid ticket with specific dates. But yes at the same time you can purchase
Coupon Booklet of Kingfisher Airlines but this will be subject to availability. The coupon booklet come as KF
first and Super Saver coupons valid only for Business class
  How are tickets priced for children and infants?
  Adult and child tickets have standard pricing. Infants’ ticket fares are priced at Rs 225/- across all Kingfisher
Airlines sectors within India. For international sectors: a. Infant with a seat - 75% of the fare is charged. b.
Infant without a seat - 10% of the fare is charged.
  Why is my child’s fare higher than mine?
  Kingfisher Airlines has a dynamic pricing policy where fares move upwards in a bucket system with various
price points. Due to this, there could be cases where the fare is in a lower price bucket when booking for
adults and it moves into the higher price bucket when booking for a child. There are limited seats per price
bucket on every flight and therefore the adult fare and the child fare might differ.
  What is the break-up of the Kingfisher Airlines ticket fare?
  Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination.
Fares do not include ground transport service between airports and between airports and town terminals,
unless provided by us without additional charge. Applicable fares are subject to change as per our
regulations. We are required by the government to charge and collect Passenger Service Fee (PSF) as
applicable. Besides, an insurance charge is also levied. All the above taxes and government levies are
collected along with the basic fare at the time of issuance of the ticket. Any additional taxes, surcharges,
cess, duty, levies and/or any other charges of such nature imposed by lawful authority on the tickets shall be
directly paid by the Guest to us at the time of Check-In.
  Is there a concessional fare for senior citizens, students, armed forces etc?
  Kingfisher Airlines does not have concessional pricing for senior citizens, students, etc. Our fares are
universal for all across the globe. Children below 2 yrs and infants are charged only Rs.225/- across all
Kingfisher Airlines sectors within India. For international sectors: a. Infant with a seat - 75% of the fare is
charged. b. Infant without a seat - 10% of the fare is charged. Kingfisher Airlines offers special concession
for Armed Forces personnel, they are entitled for 50% discount on the adult full basic fare in Kingfisher
Class on all the sectors operated by Kingfisher Airlines. This fare is applicable to Active Military Personal of
the Indian Armed Force (Army, Navy and Air Force), Para military categories and their family members.
Family members include spouse, dependent children between the age of 12 and 26 years and dependent
parents.
  How many guests can I book on one ticket number?
  Only 6 guests can be booked on a PNR. New PNR’s have to be generated for more than 6 guests.
  How do I pay for my ticket?
  For bookings made online and through the call centre the payment has to be remitted by credit card. At
other points of purchase, payment can be made either via cash or by credit card.
  When do I receive the ticket for the flight which I have booked?
  Kingfisher Airlines issues only e-tickets instead of conventional tickets which are booked online at all points
of purchase. These e-tickets once booked online, can be printed on a normal A4 paper and produced at the
airport counter along with a valid photo identity card. When a booking is made, a ticket number for each
ticket is generated which is the unique identification for the ticket. The Guest will also receive an email, if a
valid email address had been provide at the time of booking. This email will contain a link where the Guest
can print out the e-ticket.
  Where can I find the Terms & Conditions for travel with Kingfisher Airlines?
  You will find this in the bottom of the page with a title “Contract of Carriage”

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