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INTRODUCTION
Objective : To ensure that revenue is properly accounted for and the billing procedures are followed.
Need : In order to provide a clear and consistent policy for our associates and not cause inconvenience to our guests.
Interest :
2. Reports
At the end of every shift, the Receptionist
must tally all reports based on the Opera
system for posting. Tallying of cash, credit
card and room charge must be conducted.
Report with the remittance envelope with
cash and vouchers / invoice must be placed at
the safe drop area.
A log book must be used with a signature of
another person as a witness as part of the SOP
3. Cashier
The assigned cashier per shift must log in and
off during her time.
A proper turnover of cash and reports must be
done after every shift.
4. House Float
All Associates holding floats in their
jurisdiction during a shift shall count the float
in presence of the coming associate who is
responsible for the float.
Prepared by: Stewart Hodsoll Approved by: Khaled Ghaleb
Designation: Signature: Designation: Signature:
Health Club Recreation Date: Resident Manager Date:
Manager
SHANGRI-LA HOTEL QARYAT AL BERI
STANDARD OPERATING PROCEDURE AND TRAINING MANUAL