LVA-i 3 User Guide

User guide
LVA-i –User guide March 2011
Copyright 2011, Nemesysco Ltd.
All Rights Reserved
Notice
Every effort has been made to ensure that the information in this document was
complete and accurate at the time of printing. However, information is subject to
change.
Warranty
Nemesysco Ltd. provides a limited warranty on this product. Refer to your sales
agreement to establish the terms of the limited warranty.
Disclaimer
Nemesysco is not responsible for any modifications, additions or deletions to the

original published version of this documentation unless such modifications, additions
or deletions were performed by Nemesysco. Customer and/or End User agree to
indemnify and hold harmless Nemesysco, Nemesysco's agents, servants and
employees against all claims, lawsuits, demands and judgments arising out of, or in
connection with, subsequent modifications, additions or deletions to this
documentation to the extent made by the Customer or End User.
Nemesysco’s sole responsibility and liability are limited to the terms outlined in the End
User License Agreement.
How to Get Help
For additional support and contact information, visit Nemesysco’s Web site at:
www.nemesysco.com
http://www.nemesysco.com/contact.html
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Contents
About this User Guide ......................................................................... 4
LVA-i - Overview and Background ...................................................... 5
1.1. What is LVA-i?..................................................................................................... 5
1.2. What is Integrity Testing? .................................................................................... 5
1.3. LVA Technology .................................................................................................. 6
1.4. The LVA-i telephone Scripts ................................................................................ 6
1.5. The LVA-i computerized questionnaires .............................................................. 6
1.5.1. Proposed computerized test scenario ...................................................7
1.6. Different roles and users in the LVA-i system ...................................................... 7
1.7. Legal note ........................................................................................................... 8
The Automated Test Mode................................................................... 9
2.1. The Standard Pre-Employment Questionnaire .................................................... 9
2.2. Conducting an automated test - step by step ..................................................... 10
2.2.1. Preparing the system for a test ...........................................................11
2.2.2. Preparing the applicant for the test .....................................................11
2.2.3. Operation of the Questionnaire ...........................................................12
2.2.4. Manager Override Control ...................................................................14
The Phone Test mode ........................................................................ 15
3.1. The Pre-Employment Questionnaire for phone interview ................................... 15
3.2. Main screen ....................................................................................................... 15
3.2.1. Preparing the system for a test ...........................................................16
3.3. Conversation Management screen .................................................................... 16
3.4. Final Assessment window [optional] .................................................................. 18
3.5. Conversation process ........................................................................................ 19
The Management System .................................................................. 21
4.1. Login screens .................................................................................................... 21
4.2. The Main Screen ............................................................................................... 22
4.3. Operational buttons ........................................................................................... 23
4.4. Analysis overview .............................................................................................. 24
4.5. Case review window – General Info .................................................................. 24
4.6. The Risk Analysis Results ................................................................................. 26
4.7. Report View – The Details tab ........................................................................... 27
.8.4 Irregular report results ....................................................................................... 28
4.9. Report system ................................................................................................... 28
Configuring the system ..................................................................... 30
5.1. User Management ............................................................................................. 30
5.1.1. Creating a New User ...........................................................................31
5.1.2. Modifying the user details ...................................................................32
5.2. License Management ........................................................................................ 32
Appendix A – End User License Agreement .................................... 33
Appendix B – Technical specification .............................................. 36
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About this User Guide
Overview
LVA-i is an end-to-end automated/semi-automated evolution platform, designed to assist

managers with their decision making process by providing unbiased information using
Nemesysco's LVA7 technology for voice analysis.
This manual is designed to provide LVA-i users the knowledge needed to operate the LVA-i
system, together with some insights into the LVA technology.
Additional information about LVA technology, different investigation techniques and their
interaction with the LVA-i, additional tools based on LVA and research materials are
available from Nemesysco upon request.
Intended users
LVA-i has of 2 user guides:
1. The Operators' and Managers' guide: provides explanation for the different
functionalities of automatic and scripted testing modes, and describes the LVA-i
repository, reporting system, overall analysis and in-depth analysis tools to review
and identify elements of "Risk".
2. IT / System administrator guide: explains the requirements for the LVA-i system
distribution, installation, licensing, setup and users management.
It is assumed that the reader has basic knowledge in Microsoft Windows operating system
and software operation.
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LVA-i - Overview and Background
1
1.1. What is LVA-i?
LVA-i is an advanced integrity and veracity testing platform that supports both automated
computerized testing, as well as agent assisted over-the-phone analysis of scripted
protocols. It is based on proprietary voice analysis technology, comprehensive security and
truth assessment techniques and carefully crafted questionnaires. LVA-i measures the
emotional content and/or the integrity risk potential of a person being tested in various topics,
allowing the tested parties to express themselves freely using a natural speaking form in the
language they are most comfortable with.
The computerized LVA-i test uses a "double-stimuli" mechanism, presenting the questions in
both visual and audible means, to increase the level of involvement and reaction to the
questions.
Agent assisted over-the-phone questioning utilizes specially designed questioning scripts

made to illicit emotional and cognitive reaction within the applicant’s verbal response.
Please note: LVA-i is NOT an automated polygraph, it requires nothing more than
the tested party's voice, and the responses it can process are not limited to “yes” and
“no”. In the same manner, the system does not produce a "Lying"/"Truthful" result.
The LVA-i test results include a clear and easy to understand final Integrity Risk score for
each of the tested topics, as well as additional indications and warning signs that can be
used as a supportive indicator for follow-up interviews.
The LVA-i platform, equipped with the relevant questionnaires, can be used for many
different purposes, including integrity and risk potential, credit risk assessment, employee
satisfaction survey and more.
LVA-i was designed to be operated with minimum operational training and requires no
specific technical or theoretical expertise for operation.
1.2. What is Integrity Testing?

Basic integrity testing attempts to measure an employment candidate’s potential for
dishonesty, theft and/or other unlawful behavior.
The Integrity Risk result, as shown by LVA-i, reflects the probable risk of the tested party
acting in a manner that might expose your organization to risk.
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1.3. LVA Technology

LVA technology is based on a proprietary set of vocal parameters found through research to
correlate with key human emotions, and in various combinations to be able to identify
deceptive intentions in “real life” scenarios. These vocal parameters were identified from a
large repository of audio files captured in different languages and a numerous life situations,
from police interrogations, through call centers to controlled experiments. Many of the
parameters Nemesysco’s technology uses are new to the world of phonetics, and focus on
the uncontrolled and yet phonetically unexplained properties of the human voice.
LVA is a security-level technology designed to serve professional investigators in their line of

work, by providing indications that further directs the investigation procedure to the relevant
path. LVA analyses can be performed in real-time (using a microphone or on a telephone
conversation) as well as off-line on previously recorded material. LVA-i system is using the
LVA technology in a highly controlled manner using scripted conversations, which enables
the system to "understand" what emotional reactions are expected in each part of the call, as
well as which emotional reactions are not.
Nemesysco's LVA-i can be used for the following purposes:
 Pre-employment screening
 Periodical veracity tests and "Honesty maintenance"
 Special event tests in the organization (Theft, secret material leakage, etc…)
LVA-i integrates voice analysis with carefully designed sets of investigative questions to
produce its assessment. The questions are specifically designed to scan the subject’s
history, test the consistency of the subject’s opinions in the present and determine the level
of the subject’s commitment to the future.
1.4. The LVA-i telephone Scripts

In order to achieve optimal detection of risk potential from candidates that can only be
reached over the phone, LVA-i uses different pre-designed conversation scripts to guide the
operator through the questioning phase that is relevant for each scenario.
LVA-i package contains few standard employment scripts with questions in the classical and
most relevant topics. Additional custom made scripts for different needs can be created per
requirement.
The LVA-i report is automatically generated based on the analysis of the answers given in
response to the scripted questions in the different topics.
Using "Conversation Scripts" ensures that all the needed information is gathered by the
contact center operator and provides uniformity to the facts gathering process.
1.5. The LVA-i computerized questionnaires

Your package of LVA-i comes with a set of default questionnaires according to your
instructions at the time of purchase and the requested selection of languages at that time.
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LVA-i automated questionnaires are based on Adobe Flash™ technology, providing easy
methods of multi-media editing and advanced options in creation of unique questionnaire
files by third party vendors, combining additional techniques of investigation and more with
the LVA capabilities.
To learn more about this option, please contact your Nemesysco representative.
1.5.1. Proposed computerized test scenario

The following describes a typical scenario using LVA-i computerized testing within a
dedicated testing facility:
 The LVA-i operator ensures that the testing room is clean and quiet, making it suitable for
conducting a test with no interferences.
 The LVA-i operator logs into the system using his username and password, and prepares
a test for the candidate by filling in the candidate's details and selecting the relevant test
questionnaire from the installed questionnaire list.
 The operator clicks the "Start Test" button and invites the tested party into the testing
room.
 The operator will explain the test process and how to use the handset and keyboard.
 The operator may now leave the room, allowing the candidate to complete the test in
privacy.
 If the test is available in different languages, the tested party can select the language
he/she feels most comfortable with by clicking the relevant button on the screen using the
mouse. This purpose of this is to reduce any unnecessary stress resulting from the
inability to properly understand the questions.
 The candidate reads and listens to instructions provided by the LVA-i system, and is
asked to reply to a series of questions using the handset and the Space bar on the
keyboard.
 Once all of the questions have been answered and the candidate is notified that the test
has been completed, the candidate leaves the room and the LVA-i system returns after a
few seconds to a logged off state, waiting for an authorized user to log-in.
Ideally, the HR Manager will now login and view the Test Report as a preparation for a
follow-up interview based on the findings of the test. Alternatively, it is possible to proceed
with testing other candidates one after the other (repeating the steps above), and later review
the test reports for all candidates to make the next step decisions.
1.6. Different roles and users in the LVA-i system

LVA-i has 4 pre-defined types of users:
1. Operator – the operator is responsible to receive and initiate the computerized test or
the telephone call with the applicant and initiate the process in the company's
systems. The more efficient the operator’s work is, the more positive effect it will have
on the evaluation process down the line.
2. Account managers – The professional recruiting agent overseeing recruiting

processes for a specific department or entity, and is capable of further interviewing
and looking for more in-depth analysis in the high risk cases.
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3. Managers: LVA-i provides these users with access to the full database of all open
and new tests, so initial review and assessment can be performed quickly. LVA-i will
highlight all high risk tests, and all high risk topics within these tests to provide the
Managers means to evaluate the pending case and quickly assign it to any specific
Account manager if needed.
4. System managers – The system manager is responsible for the proper operation of
the LVA-i system in the organization, managing the users and passwords, setting
permissions and technical settings, as well as ensuring LVA-i periodic licenses
renewal.
1.7. Legal notice

Risk detection using LVA technology has been found to be effective in reducing
organization’s exposure to unlawful acts and deter fraudsters; however, this kind of testing
should only be performed in accordance with the pertinent local laws and regulations.
Please consult with your legal advisor for the applicable regulations in your region.
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The Automated Test Mode
The standard "Pre-employment questionnaire" is used

hereunder for example purposes only
2
2.1. The Standard Pre-Employment Questionnaire
The Standard pre-employment questionnaire is divided into eight different topics, with each
topic containing a number of questions, covering a
specific issue or subject. For example, the first topic is
Confidentiality and Secrecy, the second, Theft from a
place of Employment and so on. The questions are
presented to the candidate in a specific order. Once
the candidate’s response has been recorded, there is
no way to retract the answer and the candidate is
presented with the next question within the topic. At
the end of each topic, LVA-i will automatically
progress to the next topic, displaying the name of the
new topic before continuing.
The contents of the default pre-employment questionnaire are designed to provide an

average weighted risk factor of each of the topics covered.
The aggregated risk factors reflect on two main areas:
 The candidate’s past history, present and future opinions and behavior with regard to the
theme of the given topic.
 The extent to which the candidate is willing to overlook his own negative behavior and the
negative behavior of others in this area.
Following are the topics covered by the default pre-employment questionnaire:
 Confidentiality and Secrecy

 Theft from Place of Employment
 Credibility and Criminal Tendencies
 Bribery and Kickbacks
 Fraud and Deceit
 Drug Usage
 Alcohol Usage
 Gambling
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In addition to the eight topic areas explicitly measured in the questionnaire, the LVA-i
assessment also provides risk information for two implicit domains: Loyalty and Honesty.
Loyalty
This is a general weighted average risk factor which describes the extent of the candidate’s
commitment to act in the best interests of the place of employment - even if this action goes
beyond the minimal requirements of the job description.
Honesty
This is a general weighted average risk factor that describes the extent to which a candidate
is willing to talk about himself even when describing his own negative actions or attributes.
2.2. Conducting an automated test - step by step

In the Main screen click the “Automated Test” button. The "Prepare a new test session"
window will open (Figure 2.2).
Figure 2.2: Prepare a New Test
 Please note your screen may or may not show different elements based on your specific
system configuration and the user privileges.
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2.2.1. Preparing the system for a test

Applicant's Details
Please fill in the candidate’s information in the appropriate fields, including information for
“Company” and “Position” if applicable. Please note, while the Company field was added for
HR agencies, the "Company" field can be used for other internal purposes, like different
departments within your organization. This information will be stored and later retrieved when
generating the analysis report for the candidate. Select the test you wish to perform and click
the “Start the Test“ button to begin the test.
The Welcome screen will appear and the candidate can begin the test. It is advised to
conduct a full sound test and ensure the input and output voice levels are indeed ok for the
tested party (see below).
The test can be performed in different languages, according to your original selection and
availability. To add language options, contact Nemesysco customer support.
2.2.2. Preparing the applicant for the test

Before applying an automated test, it is important the tested party receives full instructions
and explanation about the test procedures and test objectives. It is advised to provide the
tested party with a "consent form" explaining the topics and nature of questions that will be
asked, and allow the tested party to ask any clarification questions or quit. This preparation
phase is made mainly to reduce stress from topics that are irrelevant to the test, and
increase the anxiety in preparation for the topics that may indeed be problematic to the
tested party, making the reactions to these clearer top identify.
In the case of an over-the-phone test, it is advised to publish a similar note on your website
and direct the tested parties to review and digitally sign it before taking the test.
An English template of such explanation form is included with your LVA-i pack.
If applicable in your country, the candidate should sign a legal consent form at this stage.
The candidate is then invited into the test room. The interviewer should repeat the purpose of
the test. The operator should now explain the benefits of the system vs. other techniques. It
is important that the operator keeps in mind that the "respect" to the system in the eyes of the
candidate should not be compromised.
Then, the interviewer describes how to navigate through the questionnaire (see “Operation of
the Questionnaire” below). After answering any final questions the tested party may have,
the interviewer asks the candidate to wait until he/she leaves the room, and begin the test.
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First, the Welcome screen will ask the candidate to select the test language. Then, the
system will ask the candidate to confirm or edit the personal information (Figure 2.2.2a).
Figure 2.2.2a: Details Confirmation
The system will then present the introduction which consists of a list of test guidelines for the
candidate (Figure 2.2.2b). Once the instructions have been fully displayed and read to the
candidate, the candidate will be prompted to begin the test by pressing the Space bar.
Figure 2.2.2b: Introduction Screen
2.2.3. Operation of the Questionnaire

The first question to appear on the screen is a Pilot Question (Figure 2.2.3a). The purpose of
this question is to familiarize the candidate with the format of the questionnaire and test
process. The candidate’s response to this question is not included in the final analysis.
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Figure 2.2.3a: Pilot Question
Following the pilot question, the system presents the first topic in the questionnaire, and
displays each question within that topic one at a time. Each question is displayed as well as
read aloud through the handset. After the question has been read, the candidate should
answer into the microphone while keeping the Space bar pressed down for the duration of
his answer. If the answer was successfully captured by the system, a message marked in
yellow will notify the user and the next question will appear. If the response was not
captured, a message marked in red will indicate an error and will instruct the user to repeat
their response while holding down the Space bar. The only way to navigate from question to
question throughout the test is by answering clearly into the microphone while keeping the
Space bar pressed down. Once a question has been answered, there is no way to return to
that question in the current test session.
Note: For optimal results it is recommended that the user provides detailed answers (a
couple of verbal sentences will suffice). Answers that consists of “Yes”/”No” alone may not
provide enough audio data to render high quality analysis even though the system will be
able to capture them.
Once all the questions in a given topic have been answered, the system presents the next
topic in the questionnaire, followed by the questions for that topic. At the end of the
questionnaire, LVA-i will inform the candidate that the test has been completed (Figure
2.2.3b).
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Figure 2.2.3b: End of Test Screen
2.2.4. Manager Override Control

If at some stage during the test there is a need to prematurely end the test, the interviewer
may interrupt the test by pressing the Ctrl + SHIFT + 4 keys simultaneously. Upon detection
of this command, the software will stop the current test session and return to the login
screen. The data collected until the session was interrupted will be stored.
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The Phone Test mode
3
3.1. The Pre-Employment Questionnaire for phone interview
A specially designed pre-employment questionnaire for telephone interviews is also included
with your LVA-i software. Unlike the automatic questionnaire, this questionnaire is designed
in a form of conversation script where the operator reads through the pre-scripted questions
one after the other with the candidate.
The design of the questions and their scoring is similar to the one described in the automatic
test (as explained in chapter 2 above).
3.2. Main screen

In the Main screen click the “Phone interview” button. The same "Prepare a new test
session" window will open, but the test selection list will now display only the script files
suitable for phone test.
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Figure 3.1: Prepare a New Test
3.2.1. Preparing the system for a test

Fill in the candidate's personal details just like described for the automated test above.
Select the test you wish to perform from the list and click the “Start the Test“ button to
begin the test.
3.3. Conversation Management screen

When starting a new test session, LVA-i will open the "Conversation Management" screen
and automatically loads the selected script. Once loaded, LVA-i starts monitoring the
conversation and analyzing the incoming voice input.
Please note – this screen may be customized to meet the specific needs of each
client, and may or may not show different screen elements in different
installations and posts.
The Conversation Management screen contains the following screen items:
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 Reference number field: If not done so during the test preparation phase, type into this
box the relevant Ref. Number that will identify the tested party in other systems your
organization may be using. This can be done at the end of the conversation as well.
 SUSPEND button: mutes the incoming voice and suspends the voice analysis for as
long as the button is pressed. Use this button if other voices (noises or other speakers)
are heard on the phone, or if there is any need to suspend the analysis for any other
reason.
 Change script button: Opens the script selection window (if more than one script is
available in your system).
 STOP the test button: stops the script and finalizes the session – breaking the standard
test pattern. Use this button only if the conversation with your test subject was
terminated in the middle of the test. When the script is done, the test session will end
and be finalized automatically.
 Script text window: displays the next question or textual message for the operator to
follow:
1. Messages that appear with black background indicate a question to be answered by

the customer. Only the answer will be analyzed by the system.
2. Messages that appear with blue background are indicative of script portions which
are instructive or messages to the operator – and the system goes into auto-
suspend mode, in which no voice analysis is performed.
 “Next” question button: click this button whenever the subject completes his
answer to the question displayed and advance to the next question in the script.
Note: depending on your system’s initial setting the “Next” button can operate in 2
ways:
1. "Flexible mode": the Next button is always active and responds to mouse clicks to
move to the next question in the script at any time.
2. "Silence enabled": The Next button is disabled until enough data is collected and
for the duration of the subject's response. It will become enabled once 2 seconds of
silence are detected. This mode is useful to prevent operator errors.
 Operator's comments line: In this text line, you can add your own comments (notes,
extra information, own assessment, etc.) and those will be added into the final report for
the supervisors review.
 Segments counter: counts the number of voice segments processed by the system for
the current script question. The indication color changes from Red (not
enough voice segments processed) to Green (OK to proceed).
Always wait for the applicant to complete his answer – however, If the given
answer is a short one (i.e.: “yes” / “No”), ask him to elaborate some more.
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 Current Topic indicator: displays the progress in the current script from left (beginning
of script) to right (script completion).
 “Return to previous question” button: click this button to move back to previous
questions in the script.
This is useful in case the customer suddenly recalls additional information

that is relevant for one of the previous questions.
 Sound level indicators: these 2 color bars indicate the input audio levels of both the
operator and the customer's voice. These bars change their color according to the
voice amplitude (blue if the amplitude is low, green if the amplitude is in the
proper levels and red if the amplitude is too high). Normally, it should remain
green throughout the conversation. If the bars turn red frequently or for more than
few seconds, please try to reduce the volume played into the headset using your
phone’s volume selector.
3.4. Final Assessment window [optional]

Once the script has reached its end or the "STOP the test" button was pressed to terminate
the session prematurely, LVA-i will automatically reevaluate the test results.
If the system was set to display closing statement – it will display the proper message
according to the final risk score (Low, Medium, High).
After you close the message window, LVA-i will open the "Final Assessment" window, in
which it shows the final overall risk score.
In this screen you can type in specific information relating to the case and the applicant. You
may be further requested to add your own final assessment and final remarks and
impressions based on the facts and description provided by the applicant.
Figure 3.4: Final assessment screen
The Final Assessment screen:
 Mark Low Risk: Click this button if you assessed the customer as honest and you think
the case is genuine and the relevant details provided are acceptable.
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 Mark High risk: Click this button if you feel some information provided should be further
investigated, and you suggest the Account manager will review the case.
 Close Session: Saves the information to the case file and returns the system to Standby
mode.
This window will also display the applicant’s data that was entered prior to the test. You can
modify it at this time.
 ID/Ref [mandatory!]: enter the internal clam ID / Policy number to allow the case manager
to quickly identify it.
 Full name [optional]: Add the applicant’s name in this field.
 Contact number [optional]: enter the applicant’s main contact number.
 Final comments [optional]: you can add your comments and thoughts in regards to this
case and it will be saved in the database.
 (Extra information) Open / Close additional fields of information:
 Mark Male / Female buttons
 e-mail address
 Date of birth
 Cellular phone number
Each of the fields has its own icon on his right side to make sure you remember
which data should be entered into it. If you forget what the icon means, just move
your mouse pointer over it.
3.5. Conversation process

Click the “Start the test” button as soon as the conversation with the candidate begins. The
system will automatically start to perform voice analysis and will associate the analysis with
the selected test topics.
It is important you follow the script exactly as it is written and let the subject
express himself freely, while you keep him focused to answer the currently
displayed question.
Remember! The system associates the answer with the currently DISPLAYED
question, so do not proceed to the next question until the subject finished his
answer and the next question should be asked.
Make sure to ask the question in a clear, polite and professional manner. After the
applicant answers the question to your satisfaction, continue to the next one.
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If you are not satisfied with the answer, do not hesitate to ask again or request further
clarifications.
It is important to remember, and make sure your subject understands: There is no

time limit and no rush to complete the questionnaire - It is more important to receive the
proper answers and information from the applicant, and make him feel comfortable as much
as possible.
Once the test is over, fill-in the required information in the Final Assessment window. Add
your own risk assessment to the conversation by clicking the appropriate risk button. You
can also add your final comments about this test.
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The Management System
4
4.1. Login screens
To log into the system, fill in your user name and password provided to you by the system
administrator.
Different pre-configured posts open different login system screens, however, LVA-i is an
open architecture system and will allow managers to log in from any of the LVA-i posts using
their user name and password.
Buttons:
Log in: log into the system
Cancel: will minimize the login screen

into the system tray (lower right part of
the screen).
Shut down system: shuts the LVA-i

application completely.
Warning icons:
Sometimes, additional informative icons will appear on the login screen
System license error: will appear if the protection plug was not detected, or
prior to your system license expiry (as was determined at time of installation).
Please contact the system administrator and notify him about it.
Local hard disk low on space: your local hard disk is running low on free
space. LVA-i may stop operating properly due to lack of space to store the
analysis and conversation related files.
Network error: if this indication appears, your LVA-i system is not connected to
the network and is unable to upload or move the test results to the main
repository.
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4.2. The Main Screen

The main management screen displays the LVA-i
database, indications and functionality buttons,
enabled according to the system status and the user's
privileges in the LVA-i system: License status,
License Management, User Management and Log
Off. Additional warning signs may be displayed
according to the system state.
The initial database view shows the recently

completed tests that were not yet reviewed.
License Status
This indication displays the number of days\credits left in your current license. The indication
will turn red when the remaining tests credit is below a pre-defined threshold, or (in a time
based system) when there are less than 10 days to the license expiring.
Hard Disk warning

This indication will only appear if the free Hard Disk space reaches below a threshold of 100
MB. Please compress, back or remove unnecessary & old test files from the system to free
some disk space.
Start automatic test (Configuration dependent)

Opens the new test details screen for an automated test session.
Start over-the-phone test (Configuration dependent)

Opens the new test details screen for an agent guided over the phone test session.
License Management
The License Management button brings up the hardware plug information screen and allows
extending the LVA-i license and to perform different configuration tasks. This function is
accessible to Managers and System Managers
User Management
The User Management button opens the user configuration screen in which new users can
be registered into the LVA-i system (LVA-i can support up to 2000 registered users). Using
this screen users can also be removed, and modified or have their password changed.
This function is accessible to System Managers only
Report system
Opens the LVA-i statistical report system. The report displays the distribution of High,
Medium and Low Risk tests for different time periods, as well as some statistical indications
about the different types of tests used, most problematic test topics and operator related
data.
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Log Off
Use this button to log out the current user from LVA-i. The Login screen will now reappear,
and you can shut down the system, or login as a different user. Closing the main screen will
initiate a quick log off, and will immediately open the default screen saver mode.
The Test Databases

The Tests Databases tables consist of the following tabs:
 Recent Tests: Showing the latest tests completed that were not yet reviewed and
transferred to the main tests database, providing you with a quick access to the latest
data.
 Full Tests Database: Lists all the tests that were reviewed and stored in the system to
date.
 Test Types: Offers a quick view of all tests completed (reviewed and new) sorted by the
different available test scripts.
 Active posts: (management screen - if applicable and configured in different systems

architectures) shows all active posts in the system and their status. Additional window
shows the tests cue (in LVA-i post processing server mode).
In the databases displays, few additional tools are available:
 Sorting: Test in the tables can be sorted by Date, Ref. ID, tested parties name, final
automated risk score, and the operator that initiated or conducted the test. Click on the
chosen column title and the list will display the test according to the chosen criterion.
Clicking the same column again will reverse the order of the data from ascending to
descending and vice-e-verse.
 Search bar: the search bar allows quick and most simple method for looking up data in
the full databases. Just type in a phrase, name, ID or Reference number, or any part of
identifying information, and the display will turn to show only the relevant tests that meets
your search criteria.
4.3. Operational buttons
Open Open the selected test report for review, with all
Report analyses, comments and available audio data.
Print Opens the Print Report dialog window, from which 3

report types of reports can be printed: Short report, full
report and technical log report.
Page 23 of 36
Assign Assign the test to an Account Manager level user in

case the LVA-i system. Once assigned, the test will
appear in his new tests database display, and will
have an envelope icon in the general database,
indicating this case is assign to a user.
Send by Sends the whole case file to a user that is not in

email your LVA-i network (like a customer in another
company). Once this button is pressed, LVA-i will
compress and encrypt into zip file all the files
relevant for this case (audio and data), so it can be
sent by secured email to any third party. The
encrypted zip will only open on a remote LVA-i
system.
Delete Removes all the files associated to the selected test

Case from the system.
4.4. Analysis overview

The analyses records use a risk scoring and color codes for easy review of the results:
Figure 4.4: Analyses sample
Each record in the database display contains the following:
 ID / Name / Test name

 Date & time / Operator number and basic details of the highest Risk indications in the file
 System Risk estimate (color coded)
 Operator’s risk input if provided (LR, HR!)
4.5. Case review window – General Info

Once the case of your interest is selected from any of the databases, click the “Open Report”
button to open a new report display screen.
The report screen contains several tabs that may or may not be visible in your system
configuration.
Page 24 of 36
The General Info tab displays the details that

were entered by the operator, the Risk Analysis
Results and Operators assessment, and a
"Warning Log" report.
If the audio file is kept, LVA-i will also load the

audio file so the results can be reviewed in their
context.
Operational buttons:
Save report Saves the selected test report with the newly added
review reports and comments into the database.
Print report Opens the Print Report dialog window, from which 3
types of reports can be printed: Short report, full
report and technical log report.
Assign test Assign the test to an Investigator level user in the

LVA-i system. Once assign, the test will appear in
his new tests database display, and will have an
envelope icon in the general database, indicating
this test is assign to a user.
Send by Sends the whole test file to a user that is not in your
email LVA-i network (like remote or third party
investigator). By pressing this button, LVA-i will
compress and encrypt into zip file all the files
relevant for this test (audio and data), so it can be
sent by email to any third party. The encrypted zip
will only open on a remote LVA-i system.
Delete Case Removes all the files associated to the selected test
from the system.
Close Closes the current report screen

Report
window
Playback
LVA-i allows you to listen to the whole conversation recorded or any part of it. Use the player
bar at the bottom of the screen to review the whole conversation or selected portions of it.
Page 25 of 36
When selecting a specific answer or segment from the other tabs, the player will play the
relevant answer or segment/s, and will show the selected portion location on the bar below
the slider.
4.6. The Risk Analysis Results

Based on the automatic test or conversation script, LVA-i will generate a risk report divided to
the different topics and questions. The risk level summary is presented using colored bars.
Each bar corresponds to one of the topics covered in the
script, and sums up all the risk indications collected from
the different questions in that topic. The size and color of
the bar reflects the detected risk level for that topic. The
longer the colored part bar is, the higher the risk. Each bar
will appear in one of three colors:
 Green - indicates Low Risk (0%-40%)

 Yellow - indicates Medium Risk (41%-60%)
 Red - indicates High Risk (61%-95%)
High S.O.S indication (indication about elevated hesitation and possible undisclosed portions
of the story) will be represented with an asterisk (*) symbol in the text line next to the color
bar. (To learn more about S.O.S, please see the following section).
Low Risk
A Low Risk score indicates that the information provided for the topic can be trusted, and if
the actual data provided is acceptable logically and textually, it requires no further
investigation.
Medium Risk
Medium Risk score is indicative of some elevated emotions and/or unexpected reaction. It is
recommended to further investigate the topic in a follow-up interview, asking more specific
and focused questions that will assist clarifying the reason for the elevated risk.
A Medium Risk score may also be the result of withholding relevant information, extreme
stress in a topic, or the effect of negative information from the past.
High Risk
When a High Risk score is presented, the applicant was reacting in extreme manner to the
questions in the specific topic, and the information provided must be revisited and further
investigated. Topics receiving high risk score are definite warning signs and should be
carefully explored. Review these sections in the Segment Map display to ensure these are
not the result of noises and/or other voices, and to capture the exact words used to answer.
Page 26 of 36
The Warning Log Report
This screen section provides textual

highlights of high and medium risk
questions within the topics. These are the
actual questions that showed risk
indications and need to be further
investigated.
The warning log may also include additional indications, such as the operator's high risk
assessment, different comments and script notes.
4.7. Report View – The Details tab

This screen provides the user with a deeper analysis of the test results, as they are divided
into the topics and specific questions. Use this screen to further examine “High Risk”
answers, and cross references in topics that may reveal something new.
By default, the screen will display the High Risk questions open for review.
The risk scores displayed in the summary report

(initial screen) represents the weighted overall risk of
all the subject’s responses' risk values for each
specific topic. Each value reflects a summary of the
overall emotional activity and reactions that were
detected and analyzed for all questions in the given
topic.
Each question has a total score for risk and

additional informative indicators:
<Stress> / <Low Stress> / <High stress>: The general level of "danger" or negative
expectation the subject felt when discussing the topic/question. The higher the stress level is,
the more risk the subject attaches to the topic at hand.
<Concentration> / <Low Concentration> / <High Concentration>: The general

concentration and attention the subject “invested” in the specific topic/question.
Concentration levels higher than normal may indicate a special sensitivity to the topic
(sensitivity of a more offensive nature). Very low concentration levels may indicate high
embarrassment in discussing the topic/question.
<High S.O.S> (Say or Stop) Level: S.O.S is a unique and interesting indication. It relates to
situations were the subject says something he regrets at the very same time of saying it, or in
cases where additional information comes to the subject's mind, but he decides not to
disclose it.
<Anticipation> / <High Anticipation>: The tested person is trying to “anticipate” what type
of answer will meet the test requirements although he does not necessarily believe what he
is saying.
Page 27 of 36
(Speaker icon): Click on the speaker icon to hear the recorded answer. You can
see at the playback bar at the bottom of the screen the location of the current
answer being played.
Playback
Use the player bar at the bottom of the screen to review the whole conversation or any
selected portions of it.
The Printed Test Report
The final reports can be easily printed into a convenient one-

page to two-page format, and can also include a long version
and detailed analysis of each and every question. The printed
report contains all test information and results, as well as
additional fields that may be used for approvals or other
administrative purposes.
4.8. Irregular report results

Sometimes you might encounter a person who suffers from extreme anxiety (due to the fear
of having a “dark secret” revealed or because of other unrelated psychological issues). This
anxiety will not necessarily manifest itself on the outside, but will be recorded in their voice.
In these circumstances the final risk

summary might look completely “red” in
all the topics. Therefore, in the test review
you need to try and uncover the source of
the problem in general (Is he not feeling
well? Suffers from extreme anxiety?
Recently experienced trauma? Has deep
remorse about something?).
It is important to note that sometimes unusual results might appear when the test is
conducted in a noisy environment or using a faulty equipment. To ensure this is not the
case, listen to some of the recorded answers to determine the quality of the voice. If the
recording is too noisy you will probably need to recapture the case story by calling the
customer again. If the problem is faulty equipment, contact you system administrator.
4.9. Report system

The LVA-i report system provides an informative display of the LVA-i test log.
To generate a report, simply select the relevant date range and click on the “Generate report”
button.
Page 28 of 36
The report contains the following information:
 Total number of tests and number of High & Medium Risks tests (HR/MR).
 The number of times each test script was used, and how many HR/MR tests were
detected using the specific script
 List of Topics across the different scripts and the average risk associated to them.
 Statistic about operator’s usage of the system, and HR/MR tests distribution per
operator.
On the right side of the screen, a pie-chart presenting the total tests divided to High / Medium
& Low risk is displayed.
The generated report can easily be printed for your records.
Figure 4.9: Statistical report
Page 29 of 36
Configuring the system
5
The default “admin” user account
When first installed, LVA-i has a pre-defined “master” user called admin. The admin user is
the highest administrative level of LVA-i Administrator, which is the only level who is
authorized to create new user accounts and modify existing ones. You can access this user
by logging in, using “admin” as the username and “admin” as the password.
It is highly recommended that you change the “admin” password to one that is
more secure, once you have performed your initial login.
Please keep this password safe, as it can only be retrieved by Nemesysco!
Please note that the admin user account cannot be removed or renamed. Please see the
User Management section below to learn more about the user management system and the
different user levels.
5.1. User Management

If your system is set with a shared repository, you will need to set the user accounts on one
PC. The configuration will then be shared by all PCs on the network.
If your LVA-i is not part of a system network, you need to set the users on each PC
you install with LVA-i.
The main list shows the current active users defined. The name and privileges of each user
are displayed.
Page 30 of 36
There are 4 types of users and privilege levels:

Level 1 – Operator: Can only conduct online interviews.
Level 2 –Account Managers: Can review tests and reports assigned to him by the Claim
Managers and save the test tests with his report into the tests database.
Level 3 - System Managers: Can do the above + purchase licenses and delete tests from
the database.
Level 4 - Administrators: Can do all the above + add and modify the LVA-i users.
User Management screen –Administrator display
5.1.1. Creating a New User

Once logged in as admin, you have the option to add users, each with their own username,
password and privileges. Users may be managers of different departments within the
company, HR personnel, interviewers, etc.
To add a new user to the system, please perform the following steps:
 Type the login name at the User Login Name box.

 Assign a password (can be letters & numbers).
 Assign privileges by checking the appropriate button.
 Click the New User button to add the user to the list.
The new user will now appear in the Users list box.
Note: The LVA-i system can support up to 2000 users.
Page 31 of 36
5.1.2. Modifying the user details

To update a user's information: select the user from the list, change the information
needed and click the “update” button. Updates may include changing the password,
privileges level, and even the username itself.
To remove a user: Simply select the user to be removed from the list and click the “Remove
User” button.
5.2. License Management

LVA-i comes with a pre-configured quantity of tests that can be performed, according to your
purchase.
Each time a new candidate begins a test (by confirming the personal details in the test
window) – the remaining tests license number is reduced by one.
Page 32 of 36
Appendix A – End User License Agreement
The following outlines the terms of the End User License Agreement that is presented when the LVA-i
system is first installed. These terms must be read, accepted, and digitally signed by clicking the “I
Accept” button before LVA-i can be used. This End-User License shall be in affect if not
substituted by a different one agreed between the Nemesysco and the Customer.
-----------------------------------------------------------------------------------------------------------------
This License Agreement is an agreement between Nemesysco Ltd, a company registered under the laws of the
State of Israel, ("Nemesysco" or "the Company") and the individual or entity which constitutes the customer
("the Customer"), with regard to the Product known as Nemesysco's "LVA-i" ("Product"), as defined
hereafter.
By pressing the "I Accept" button on your screen, or otherwise installing or using the product, you agree
to be bound by the terms of this End User License Agreement. Please read the License carefully. If you do
not agree to be bound by the terms of this agreement, do not press the "I Accept" button, uninstall the
product and return it in full, including all hardware components to Nemesysco's distributor to receive a
full refund.
Definitions
For the purposes of this Agreement, the following meaning shall apply:
"Intellectual Property Rights" copyrights, patents, trademarks, trade names, business names, design rights,
registered design rights, know-how, confidential information and other similar protected rights.
"License" The license granted to the Customer pursuant to this
Agreement.
"The Product" Nemesysco's LVA-i Platform - a software product, designated for detecting emotions through
voice analysis, for the purpose of detecting risk indications and candidates' screening ("HR"), which includes a
computer program, hardware components, installation guide manual and any ancillary materials.
"Product Consideration" Payment upon receiving the Product, according to the then current Nemesysco's
catalog. The Product Consideration shall include payments for a cartridge containing 20 examinations.
"Cartridge Consideration" Nemesysco's then current price per set of examinations, as may be updated from
time to time at Nemesysco's sole discretion.
"Test" A test for which the system completed its analysis properly, and the analysis was produced.
Grant of License
2.1 This License is granted subject to full payment of the Product Consideration and any Cartridge Consideration
purchased in the future by the Customer to Nemesysco.
2.2 The Product is licensed to the Customer subject to the terms and conditions set out in this Agreement. The
Company hereby grants the Customer non-exclusive, non-transferable License to install and use one copy of the
Product on a single computer. The Customer undertakes to use the Product in accordance with the provisions of
the User Guides and any ancillary materials provided by or on behalf of Nemesysco, subject to the terms and
conditions of this License and in accordance with any applicable laws and regulations.
Limitations on Use
3.1 Single Computer, Operating System. This license is limited to a single computer only, unless otherwise
expressly agreed in writing by the Parties. In any case, the Customer shall use the Product only on the
Customer's computer(s), running validly licensed copies of the operating system for which the Product was
designed, as specified in the Manual [e.g., Windows® XP].
3.2 Personal Use. The Customer is entitled to make any commercial utilization of the Product for the purpose of
detecting Risk Indicators. The Customer may permit others to use its copy of the Product, and may rent, lease or
lend the Product to any third party, providing such third party shall fully comply with the rest of the terms of this
EULA, including the Cartridge Consideration.
Page 33 of 36
3.3 No Use on Media Platforms. Without derogating from the above, for the avoidance of doubt, this License
does not grant the Customer any right to use and/or to present the Product on any media or multi-media platform,
or any other platform that enables communication to the public (including without limitation television, radio, or
the Internet).
3.4 Other Restricted Acts. The Customer shall not copy, reproduce, distribute, alter, modify, adapt, translate,
reverse-engineer, disassemble or decompile the Product and/or any part thereof, nor create any derivative works
based on the Product or its documentation in whole or in part.
3.5 Updates and Upgrades Excluded. This license does not grant the Customer any right to receive
enhancements and upgrades. Updates and other software patches if available will be provided at no charge for
the duration of 1 year. Enhancements and upgrades, if available at any time, may be obtained at the Company's
then-current standard pricing, terms, and conditions.
3.6 Technical Support. This License does not entitle the Customer to receive any Technical Support Services
regarding the Product, Except for the following: The Customer shall be entitled to receive free online support
(via telephone, or Nemesysco's website and/or its authorized distributor and/or via e-mail) for a period of one
year from the commencement of this License. Nemesysco shall use its best endeavors to provide such online
support within reasonable response periods. Technical Support after the first year shall be provided pursuant to a
separate agreement entered into between the Customer and Nemesysco and/or its authorized distributor, and
subject to the terms of such agreement.
3.7 No transfer. The Customer shall not transfer or assign any of its rights pursuant to this License to any other
party or entity, without receiving the prior written consent of the Company.
3.8 The Customer undertakes that these terms, or similar wording in thus spirit shall bind each user of the system
Intellectual Property
4.1 In order to avoid all doubt, the Company shall retain all copyright, trademarks, tradenames and all other
Intellectual Property Rights in the Product and all parts thereof in which such Intellectual Property Rights
subsist, now or at any future time, and the Customer's use shall be only within the framework of the License
granted by the Company.
4.2 The Customer shall not remove or alter any of the Company's copyright notices or any other proprietary
notice, which is displayed on the Product or on any part thereof.
No Representation, No Warranty
5.1 The Product and technology are based on years of experience in Voice Analysis research and investigation
techniques, and were tested to meet Nemesysco's standards and accuracy requirements. However, the Product
and any related documentation are provided "AS IS", without warranty of any kind, either expressed or implied,
including without limitation, any implied warranties of merchantability or fitness for a particular purpose and the
Company and/or its authorized distributors make no representation whatsoever in connection therewith.
5.2 It is hereby acknowledged by the Customer that the accuracy of the results obtained by use of the Product
cannot be guaranteed in each and every case. It is further acknowledged, that errors might occur in the operation
of the Product and/or in the voice analysis performed using the Product. Moreover, it is represented by the
Company and acknowledged by Customer, that certain circumstances (including but not limited to low quality of
the voice analyzed, particular emotional state and/or particular personality characteristics and/or other
environmental circumstances and/or system of conditions and grounds) might result in erroneous analysis
performed by the Product.
5.3 The Customer further acknowledges, that the Product is NOT a "Lie Detector", that no conclusions should be
drawn on the basis of the Products' results alone, and that such results should only be referred to in conjunction
with other methods, data and information.
5.4 Any person executing an action or relying on the results given pursuant to use of the Product is doing so at
his own responsibility only, and he alone will bear any damages which may be caused to him or to any third
party as a result of such action.
5.5 The Company (including any of its authorized distributors) make no representation whatsoever in relation to
the permitted uses of the Product under the laws and regulations which apply to the Customer. The Customer
acknowledges that different laws and regulations might apply with respect to the Product, its use and/or the use
of the Product's results in different jurisdictions. The Customer alone shall be responsible to ensure, that any use
of the Product under this License and/or any use of the Product's results shall fully comply with all applicable
local laws and regulations, including without limitation laws or regulations regarding the protection of privacy
rights and/or the admissibility of the Product's results as evidence in legal or other proceedings and/or any other
Page 34 of 36
usage of the Product and/or the results. It is further recommended that professional advice should be obtained by
the Customer with respect to permitted uses of the Product and/or its results, prior to any such usage.
Limitation of Liability
6.1 The following provisions set out the Company's entire liability (including any liability for the acts or
omissions of its employees, agents, distributors, sub-distributors, licensees and sub-contractors) to the
Customer, in respect of any claim resulting from and/or related to the Product, including without
limitation claims regarding breach of contractual obligations under this License, claims resulting from
negligence, misrepresentation or any other tort, and including loss or damages suffered by the Customer
as a result of an action brought by a third party, and including legal fees.
6.2 The Company's (including its authorized distributors') entire liability (including any liability for the
acts or omissions of the Company's employees, agents, distributors sub-distributors, licensees and sub-
contractors), in respect of any claim resulting from and/or related to the Product shall be limited to the
amount actually paid by the Customer for the Product, and shall not exceed in any event the amount of
$1,000US. Without derogating from the above, in the event of defects in the CD on which the Product is
supplied, the Customer's sole and exclusive remedy will be limited to the replacement of the defective CD,
within 30 days of its purchase from the Company's authorized distributor. No replacement shall be
provided for CD's damaged due to negligent or inappropriate use by the Customer.
6.2 In any event the Company (including its authorized distributors) shall not be liable for any loss of
profits, goodwill, damages to reputation or any type of indirect or consequential loss or damages suffered
by the Customer or by any third party, in connection with the Product, its use and/or results (including
loss or damages suffered by the Customer as a result of an action brought by a third party, and including
legal fees).
6.4 In any event the Company (including its authorized distributors) shall not be liable for any damages or
claims based upon the Customer's modification of the Product or any part thereof, or its combination,
merger, operation or use with equipment, data or programs not provided by the Company.
Termination
7.1 This License shall be terminated with immediate effect by a written notice of the Company to the Customer,
if the Customer fails to perform or comply with any of its obligations under this Agreement.
7.2 Upon the termination of this Agreement in accordance with sub-section 7.1, the Customer shall immediately
return to the Company all copies of the Product in its possession or control or any part thereof. The Parties
hereby agree that in the event such copies are not returned, the Company shall be entitled to any remedy
available under any law in order to regain its possession of the aforesaid copies.
7.3 The rights set out in this Section are not exclusive and are in addition to and shall not derogate from any
other rights and remedies of the Company.
7.4 The termination of this Agreement shall not affect any provisions, which are intended - expressly or by
implication - to continue in force after such termination, including without limitation the provisions of Sections
6.
Jurisdiction and Applicable Law
8.1 The competent courts of Israel shall have exclusive jurisdiction in all matters concerning this Agreement or
arising therefrom and the law applicable shall be the Law of the State of Israel.
8.2 Notwithstanding the above, should the Company wish to initiate any legal proceedings against the Customer,
it shall be entitled, in addition to the competent courts in Israel, to do so in any jurisdiction in which the
Customer or its Affiliates are incorporated or in which the Customer or its Affiliates have any assets, at its sole
discretion.
Miscellaneous
9.1 The Customer shall not commit any act, shall not make any representation and shall not enter into any
agreement or understanding with any third party which is inconsistent with this License.
9.2 The terms of this License shall supersede the terms of any prior agreement or understanding relating to the
Product.
9.3 No waiver or modification of any provision of this License shall be effective unless in writing and signed by
the party against whom such waiver or modification is sought to be enforced.
Page 35 of 36
Appendix B – Technical specification
To run this version of LVA-i, you must have the following minimum system requirements:
Operating System Windows XP, Windows Vista, Windows 7
CPU Pentium 4, 2GHz
Memory 2GB RAM
Hard Disk About 100MB free hard disk space for the
software, over 2 GB free space for recordings and
audio files.
Video 800x600 minimum screen resolution
I/O Ports 2 free USB ports
DOT.NET Microsoft Dot Net 2 environment installed
Adobe "Flash" player 9 or higher
Page 36 of 36

LVA-i 3 User Guide

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User guide

LVA-i –User guide March 2011

Copyright 2011, Nemesysco Ltd.

All Rights Reserved

Nemesysco is not responsible for any modifications, additions or deletions to the

How to Get Help

About this User Guide

LVA-i is an end-to-end automated/semi-automated evolution platform, designed to assist

LVA-i has of 2 user guides:

LVA-i - Overview and Background

Agent assisted over-the-phone questioning utilizes specially designed questioning scripts

1.2. What is Integrity Testing?

1.3. LVA Technology

LVA is a security-level technology designed to serve professional investigators in their line of

Nemesysco's LVA-i can be used for the following purposes:

 Periodical veracity tests and "Honesty maintenance"

1.4. The LVA-i telephone Scripts

1.5. The LVA-i computerized questionnaires

1.5.1. Proposed computerized test scenario

1.6. Different roles and users in the LVA-i system

2. Account managers – The professional recruiting agent overseeing recruiting

1.7. Legal notice

The Automated Test Mode

The standard "Pre-employment questionnaire" is used

The contents of the default pre-employment questionnaire are designed to provide an

The aggregated risk factors reflect on two main areas:

Following are the topics covered by the default pre-employment questionnaire:

 Confidentiality and Secrecy

2.2. Conducting an automated test - step by step

Figure 2.2: Prepare a New Test

2.2.1. Preparing the system for a test

2.2.2. Preparing the applicant for the test

Figure 2.2.2a: Details Confirmation

Figure 2.2.2b: Introduction Screen

2.2.3. Operation of the Questionnaire

Figure 2.2.3a: Pilot Question

Figure 2.2.3b: End of Test Screen

2.2.4. Manager Override Control

The Phone Test mode

3.2. Main screen

Figure 3.1: Prepare a New Test

3.2.1. Preparing the system for a test

3.3. Conversation Management screen

The Conversation Management screen contains the following screen items:

1. Messages that appear with black background indicate a question to be answered by

This is useful in case the customer suddenly recalls additional information

3.4. Final Assessment window [optional]

Figure 3.4: Final assessment screen

The Final Assessment screen:

 Full name [optional]: Add the applicant’s name in this field.

 Contact number [optional]: enter the applicant’s main contact number.

 (Extra information) Open / Close additional fields of information:

 Mark Male / Female buttons

 Cellular phone number

3.5. Conversation process

It is important to remember, and make sure your subject understands: There is no

The Management System

Log in: log into the system

Cancel: will minimize the login screen

Shut down system: shuts the LVA-i

Sometimes, additional informative icons will appear on the login screen

4.2. The Main Screen

The initial database view shows the recently

Hard Disk warning