Spss Tests

Statistical Tools
Mean & weighted average
Level of Customer Satisfaction with reference to various

aspects
N Sum Mean
Promptness of the delivery of

200 703 3.51
ATM Card
The service quality/ behavior

200 681 3.40
of ATM personnel/ guard
Safety-security-Privacy 200 716 3.58
Cash Availability in ATM 200 513 2.57
Cash withdrawal
200 706 3.53
(Correctness / Promptness)
Quality of Notes 200 713 3.56
Availability of Pay-in-slips /
200 488 2.44
Deposit Envelops etc.
Availability of Power Back

200 509 2.54
up /Generator / Inverter
Location Aspect of ATMs 200 685 3.43
Sufficient number of ATMs 200 541 2.70
Complaint book availability 200 527 2.63
Overall performance of ATM 200 749 3.74
Valid N (list wise) 200
(Table: 6.23)
Interpretation: From the table it can be interpreted that the level of satisfaction of ATM
among the customer is neutral which is indicated by the average mean with respect to
all the aspect of the ATM. Some of the aspect denoted very less weighted average
means such as sufficiency of number of ATMs in the city, availability of power backup,
complaint book at ATM booth, Availability of Pay-in-slips / Deposit Envelops etc and
Cash Availability in ATM. All this aspect has the mean score less than the 3 which was
considered as neutral score. So this aspects which has less than 3 score, need more
focus and attention for improvement of the same. Therefore these aspects need more
attention and shows good scope of improvement.
 Chi Square Test
1) Chi-Square Test for Gender and Overall performance of ATM
H0= There is no significant relationship between Gender and Overall performance of

ATM.
H1= There is significant relationship between Gender and Overall performance of ATM.
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
Pearson Chi-Square 3.655a 4 .455
Likelihood Ratio 3.618 4 .460
Linear-by-Linear Association .872 1 .350
N of Valid Cases 200
(Table: 6.24)
Interpretation: Hence the chi-square value is 3.655 & asymptotic value is 0.455 which
is greater than 0.05 so that H0 is fails to reject hence there is no significant relationship
between Overall performances of ATM.
2) Chi-Square Test for Gender and using ATM card in a week

H0= There is no significant relationship between Gender and using ATM card in a week
H1= There is significant relationship between Gender and using ATM card in a week
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.25)
between Gender and using ATM card in a week.
3) Chi-Square Test for Gender and time spent waiting in queue at ATM
H0= There is no significant relationship between Gender and time spent waiting in
queue at ATM
H1= There is significant relationship between Gender and time spent waiting in queue at
ATM
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.26)
between Gender and time spent waiting in queue at ATM.
4) Chi-Square Test for Age and Overall performance of ATM
H0= There is no significant relationship between Age and Overall performance of ATM
H1= There is significant relationship between Age and Overall performance of ATM
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
Linear-by-Linear Association 1.241 1 .265
(Table: 6.27)
between Age and Overall performance of ATM.
5) Chi-Square Test for Age and using ATM card in a week
H0= There is no significant relationship between Age and using ATM card in a week
H1= There is significant relationship between Age and using ATM card in a week
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.28)
between Age and using ATM card in a week.
6) Chi-Square Test for Age and time spent waiting in queue at ATM
H0= There is no significant relationship between Age and time spent waiting in queue at
ATM
H1= There is significant relationship between Age and time spent waiting in queue at
ATM
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.29)
between Age and time spent waiting in queue at ATM.
7) Chi-Square Test for Education and Overall performance of ATM
H0= There is no significant relationship between Education and Overall performance of

ATM
H1= There is significant relationship between Education and Overall performance of
ATM
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.30)
between Education and Overall performance of ATM.
8) Chi-Square Test for Education and using ATM card in a week

H0= There is no significant relationship between Education and using ATM card in a
week
H1= There is significant relationship between Education and using ATM card in a week
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.31)
between Education and using ATM card in a week.
9) Chi-Square Test for Education and time spent waiting in queue at ATM
H0= There is no significant relationship between Education and time spent waiting in
queue at ATM
H1= There is significant relationship between Education and time spent waiting in queue
at ATM
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.32)
between Education and time spent waiting in queue at ATM.
10) Chi-Square Test for Occupation and Overall performance of ATM
H0= There is no significant relationship between Occupation and Overall performance

of ATM
H1= There is significant relationship between Occupation and Overall performance of
ATM
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)

Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
. (Table: 6.33)
between Occupation and Overall performance of ATM.
11) Chi-Square Test for Occupation and using ATM card in a week
H0= There is no significant relationship between Occupation and using ATM card in a
week
H1= There is significant relationship between Occupation and using ATM card in a week
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.34)
is less than 0.05 so that H0 is rejected which indicates that there is significant
relationship between Occupation and using ATM card in a week.
12) Chi-Square Test for Occupation and time spent waiting in queue at ATM
H0= There is no significant relationship between Occupation and time spent waiting in
queue at ATM
H1= There is significant relationship between Occupation and time spent waiting in
queue at ATM
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.35)
between Occupation and time spent waiting in queue at ATM.
13) Chi-Square Test for Marital status and using ATM card in a week
H0= There is no significant relationship between Marital status and using ATM card in a
week
H1= There is significant relationship between Marital status and using ATM card in a
week
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.36)
relationship between marital status and using ATM card in a week.
14) Chi-Square Test for Marital status and time spent waiting in queue at ATM
H0= There is no significant relationship between Marital status and time spent waiting
in queue at ATM
H1= There is significant relationship between Marital status and time spent waiting in
queue at ATM
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
Pearson Chi-Square .927a 2 .629
Likelihood Ratio .885 2 .643
(Table: 6.37)
between marital status and time spent waiting in queue at ATM.
15) Chi-Square Test for Monthly income and using ATM card in a week
H0= There is no significant relationship between Monthly income and using ATM card
in a week
H1= There is significant relationship between Monthly income and using ATM card in a
week
Chi-Square Tests
Asymp. Sig. (2-

Value df sided)
(Table: 6.38)
relationship between monthly income and using ATM card in a week.
16) Chi-Square Test for Monthly income and time spent waiting in queue at ATM
H0= There is no significant relationship between Monthly income and time spent
waiting in queue at ATM
H1= There is significant relationship between Monthly income and time spent waiting in
queue at ATM
Chi-Square Tests
Asymp. Sig. (2-
Value df sided)
(Table: 6.39)
between Monthly income and time spent waiting in queue at ATM.
 Mann-Whitney U test
It is used for equal sample sizes, and is used to test the median of two populations.
Usually the Mann-Whitney U test is used when the data is ordinal. Wilcoxon rank sum,
Kendall’s and Mann-Whitney U test are similar tests and in the case of ties, it is
equivalent to the chi-square test.
WHY IT IS USED?
The Mann-Whitney U test is used to compare differences between two independent

groups when the dependent variable is ether ordinal or continuous. But not normally
distributed.
1) Mann-Whitney U test between gender and satisfaction level of Promptness of

the delivery of ATM Card
H0: There is no significant difference in satisfaction level of Promptness of the delivery

of ATM Card between male and female.
H1: There is a significant difference in satisfaction level of Promptness of the delivery of

ATM Card between male and female.
Ranks
Gender N Mean Rank Sum of Ranks
Promptness of the delivery of Male 134 102.69 13760.50

ATM Card Female 66 96.05 6339.50
Total 200
Test Statisticsa
Promptness of
the delivery of
ATM Card
Mann-Whitney U 4128.500
Wilcoxon W 6339.500
Z -.818
Asymp. Sig. (2-tailed) .413
(Table: 6.40)
Interpretation:
In case of satisfaction level of Promptness of the delivery of ATM Card, the p value is
0.413 which is greater than 0.05, which means that the H0 fails to reject hence there is
no relationship between difference in satisfaction level of Promptness of the delivery of
ATM Card between male and female.
2) Mann-Whitney U test between gender and satisfaction level of The service

quality/ behavior of ATM personnel/ guard:
H0: There is no significant difference in the satisfaction level of the service quality/
behavior of ATM personnel/ guard between male and female.
H1: There is a significant difference in the satisfaction level of the service quality/
behavior of ATM personnel/ guard between male and female.
Ranks
The service quality/ Male 134 102.68 13759.00

behaviour of ATM personnel/
Female 66 96.08 6341.00
guard
Total 200
Test Statisticsa
The service quality/ behaviour of ATM

personnel/ guard
Wilcoxon W 6341.000
Z -.793
(Table: 6.41)
Interpretation:
In case of satisfaction level of the service quality/ behavior of ATM personnel/ guard, the
p value is 0.428 which is greater than 0.05, which means that the H0 fails to reject
hence there is no relationship between difference in satisfaction level of the service
quality/ behavior of ATM personnel/ guard between male and female.
3) Mann-Whitney U test between gender and satisfaction level of The Safety &
security:
H0: There is no significant difference in the satisfaction level of The Safety & security
between male and female.
H1: There is a significant difference in the satisfaction level of The Safety & security
Ranks
Safety-security-Privacy Male 134 103.61 13884.00
Female 66 94.18 6216.00
Total 200
Test Statisticsa
Safety-security-
Privacy
Wilcoxon W 6216.000
Z -1.156
(Table: 6.42)
Interpretation:
In case of satisfaction level of The Safety & security, the p value is 0.248 which is
greater than 0.05, which means that the H0 fails to reject hence there is no relationship
between difference in satisfaction level of The Safety & security between male and
female.
4) Mann-Whitney U test between gender and satisfaction level of The Cash

Availability in ATM:
H0: There is no significant difference in the satisfaction level of The Cash Availability in
ATM between male and female.
H1: There is a significant difference in the satisfaction level of The Cash Availability in
Ranks
Cash Availability in ATM Male 134 99.13 13284.00
Female 66 103.27 6816.00
Total 200
Test Statistics
Cash Availability in ATM
Wilcoxon W 13284.000
Z -.506
(Table: 6.43)
Interpretation:
In case of satisfaction level of the Cash Availability in ATM, the p value is 0.613 which is
greater than 0.05, which means that the H0 fails to reject hence there is no relationship
between difference in satisfaction level of The Cash Availability in ATM between male
and female.
5) Mann-Whitney U test between gender and satisfaction level of The Cash

withdrawal (Correctness / Promptness):
H0: There is no significant difference in the satisfaction level of Cash withdrawal

(Correctness / Promptness) between male and female.
H1: There is a significant difference in the satisfaction level of Cash withdrawal

Ranks
Cash withdrawal Male 134 99.84 13379.00

(Correctness / Promptness)
Female 66 101.83 6721.00
Total 200
Test Statistics
Cash withdrawal (Correctness /

Promptness)
Z -.247
(Table: 6.44)
Interpretation:
In case of satisfaction level of the Cash withdrawal (Correctness/ Promptness), the p
value is 0.805 which is greater than 0.05, which means that the H0 fails to reject hence
there is no relationship between difference in satisfaction level of The Cash withdrawal
6) Mann-Whitney U test between gender and satisfaction level of The Quality of

Notes:
H0: There is no significant difference in the satisfaction level of Quality of Notes

H1: There is a significant difference in the satisfaction level of Quality of Notes between
male and female.
Ranks
Quality of Notes Male 134 105.41 14125.50
Female 66 90.52 5974.50
Total 200
Test Statistics
Quality of Notes
Wilcoxon W 5974.500
Z -1.782
(Table: 6.45)
Interpretation:
In case of satisfaction level of the Quality of Notes, the p value is 0.075 which is greater
than 0.05, which means that the H0 fails to reject hence there is no relationship
between difference in satisfaction level of The Quality of Notes between male and
female.
7) Mann-Whitney U test between gender and satisfaction level of The Availability

of Pay-in-slips /Deposit Envelops etc.:
H0: There is no significant difference in the satisfaction level of Availability of Pay-in-

slips /Deposit Envelops etc. between male and female.
H1: There is a significant difference in the satisfaction level of Availability of Pay-in-slips

/Deposit Envelops etc. male and female.
Ranks
Availability of Pay-in-slips / Male 134 101.90 13654.00

Deposit Envelops etc.
Female 66 97.67 6446.00
Total 200
Test Statistics
Availability of
Pay-in-slips /
Deposit
Envelops etc.
Wilcoxon W 6446.000
Z -.526
(Table: 6.46)
Interpretation:
In case of satisfaction level of the Availability of Pay-in-slips / Deposit Envelops etc., the
p value is 0.599 which is greater than 0.05, which means that the H0 fails to reject
hence there is no relationship between difference in satisfaction level of The Availability
of Pay-in-slips / Deposit Envelops etc. between male and female.
8) Mann-Whitney U test between gender and satisfaction level of The Availability

of Power Back up / Generator / Inverter:
H0: There is no significant difference in the satisfaction level of Availability of Power

Back up /Generator / Inverter between male and female.
H1: There is a significant difference in the satisfaction level of Availability of Power Back
up /Generator / Inverter between male and female.
Ranks
Availability of Power Back Male 134 99.55 13340.00

up /Generator / Inverter
Female 66 102.42 6760.00
Total 200
Test Statistics
Availability of
Power Back up
/Generator /
Inverter
Z -.344
(Table: 6.47)
Interpretation:
In case of satisfaction level of the Availability of Power Back up /Generator / Inverter,
the p value is 0.731 which is greater than 0.05, which means that the H0 fails to reject
hence there is no relationship between difference in satisfaction level of The Availability
of Power Back up /Generator / Inverter between male and female.
9) Mann-Whitney U test between gender and satisfaction level of The Location

Aspect of ATMs:
H0: There is no significant difference in the satisfaction level of Location Aspect of

ATMs male and female.
H1: There is a significant difference in the satisfaction level of Location Aspect of ATMs
Ranks
Location Aspect of ATMs Male 134 100.09 13411.50
Female 66 101.34 6688.50
Total 200
Test Statistics
Location Aspect of ATMs
Z -.157
(Table: 6.48)
Interpretation:
In case of satisfaction level of the Location Aspect of ATMs, the p value is 0.875 which
is greater than 0.05, which means that the H0 fails to reject hence there is no
relationship between difference in satisfaction level of The Location Aspect of ATMs
10) Mann-Whitney U test between gender and satisfaction level of The Sufficient
number of ATMs:
H0: There is no significant difference in the satisfaction level of sufficient number of

ATMs between male and female.
H1: There is a significant difference in the satisfaction level of sufficient number of

ATMs between male and female.
Ranks
Sufficient number of ATMs Male 134 102.17 13690.50
Female 66 97.11 6409.50
Total 200
Test Statistics
Sufficient number of ATMs
Wilcoxon W 6409.500
Z -.608
(Table: 6.49)
Interpretation:
In case of satisfaction level of the sufficient number of ATMs, the p value is 0.543 which
relationship between difference in satisfaction level of The Sufficient number of ATMs
11) Mann-Whitney U test between gender and satisfaction level of The Complaint
book availability :
H0: There is no significant difference in the satisfaction level of Complaint book

availability between male and female.
H1: There is a significant difference in the satisfaction level of Complaint book

availability between male and female.
Ranks
Complaint book availability Male 134 97.85 13112.00
Female 66 105.88 6988.00
Total 200
Test Statistics
Complaint book
availability
Z -.950

Test Statistics
Complaint book
availability
Z -.950
(Table: 6.50)
Interpretation:
In case of satisfaction level of the Complaint book availability, the p value is 0.342 which
relationship between difference in satisfaction level of The Complaint book availability
12) Mann-Whitney U test between gender and satisfaction level of The Overall
performance of ATM :
H0: There is no significant difference in the satisfaction level of Overall performance of

H1: There is a significant difference in the satisfaction level of Overall performance of

Ranks
Complaint book availability Male 134 97.85 13112.00
Female 66 105.88 6988.00
Total 200
Test Statistics
Complaint book availability
Z -.950
(Table: 6.51)
Interpretation:
In case of satisfaction level of the Overall performance of ATM, the p value is 0.342
which is greater than 0.05, which means that the H0 fails to reject hence there is no
relationship between difference in satisfaction level of The Overall performance of ATM
 Kruskal - Wallis H Test

1) Kruskal - Wallis H test between Age and Level of Customer Satisfaction:
H0: There is no significant difference between the Level of Customer Satisfaction and
Age.
H1: There is a significant difference between the Level of Customer Satisfaction and
Age.
Ranks
Age N Mean Rank
Promptness of the delivery of ATM Below 20 17 81.71

Card
20-30 159 103.84
31-40 16 86.25
Above 40 8 102.56
Total 200
The service quality/ behaviour of ATM Below 20 17 99.74

personnel/ guard 20-30 159 103.27
31-40 16 71.34
Above 40 8 105.31
Total 200
Safety-security-Privacy Below 20 17 90.12
20-30 159 101.83

31-40 16 92.56
Above 40 8 111.94
Total 200
Cash Availability in ATM Below 20 17 87.18
20-30 159 104.38
31-40 16 80.28
Above 40 8 92.06
Total 200
Cash withdrawal (Correctness / Below 20 17 86.59

Promptness) 20-30 159 99.58
31-40 16 112.41
Above 40 8 124.62
Total 200
Quality of Notes Below 20 17 81.82
20-30 159 104.55
31-40 16 72.91
Above 40 8 114.88
Total 200
Availability of Pay-in-slips / Deposit Below 20 17 96.47

Envelops etc. 20-30 159 103.39
31-40 16 75.38
Above 40 8 101.88
Total 200
Availability of Power Back up Below 20 17 92.62

/Generator / Inverter 20-30 159 99.84
31-40 16 97.22
Above 40 8 136.88
Total 200
Location Aspect of ATMs Below 20 17 97.00
20-30 159 103.02
31-40 16 81.62
Above 40 8 95.69
Total 200
Sufficient number of ATMs Below 20 17 108.82
20-30 159 100.32
31-40 16 81.81
Above 40 8 123.81
Total 200
Complaint book availability Below 20 17 87.94
20-30 159 102.70
31-40 16 89.72
Above 40 8 104.94
Total 200
Overall performance of ATM Below 20

17 107.71
20-30 159 101.83
31-40 16 83.84
Above 40 8 92.06
Total 200
Test Statistics
Kruskal - Wallis H test Chi- df Asymp.
Square Sig.
Promptness of the delivery of ATM Card 3.799 3 0.284
The service quality/ behavior of ATM personnel/ 4.896 3 0.18

guard
Safety& security 1.417 3 0.701
Cash Availability in ATM 4.243 3 0.236

Cash withdrawal (Correctness / Promptness) 3.606 3 0.307
Quality of Notes 7.249 3 0.064
Availability of Pay-in-slips / Deposit Envelops 4.102 3 0.251

etc.
Availability of Power Back up /Generator / 3.845 3 0.279

Inverter
Location Aspect of ATMs 2.513 3 0.473
Sufficient number of ATMs 3.633 3 0.304
Complaint book availability 1.734 3 0.629
Overall performance of ATM 2.327 3 0.507
(Table: 6.52)
INTERPRETATION:
As p value being greater than 0.05, null hypothesis is fails to reject and hence there is
no significant difference between the Level of Customer Satisfaction and Age.
2) Kruskal - Wallis H test between Education and Level of Customer Satisfaction:

H0: There is no significant difference between the Level of Customer Satisfaction and
Education.
H1: There is a significant difference between the Level of Customer Satisfaction and
Education.
Ranks
Education N Mean Rank
Promptness of the delivery of ATM Card Up to schooling 45 93.27

Graduate 122 110.18
Post Graduate 27 79.54
Diploma 6 52.33
Total 200
The service quality/ behavior of ATM personnel/ guard Up to schooling 45 104.84
Graduate 122 103.87
Diploma 6 43.92
Total 200
Safety-security-Privacy Up to schooling 45 97.09
Graduate 122 107.02
Diploma 6 53.08
Total 200
Cash Availability in ATM Up to schooling 45 84.11
Graduate 122 104.01
Diploma 6 84.50
Total 200
Cash withdrawal (Correctness / Promptness) Up to schooling 45 97.37
Graduate 122 103.82
Diploma 6 87.92
Total 200
Quality of Notes Up to schooling 45 104.31
Graduate 122 103.68
Diploma 6 94.92
Total 200
Availability of Pay-in-slips / Deposit Envelops etc. Up to schooling 45 93.57
Graduate 122 101.26

Diploma 6 129.42
Total 200
Availability of Power Back up /Generator / Inverter Up to schooling 45 92.88
Graduate 122 102.73
Diploma 6 76.50
Total 200
Location Aspect of ATMs Up to schooling 45 95.92
Graduate 122 103.51
Diploma 6 107.75
Total 200
Sufficient number of ATMs Up to schooling 45 97.42
Graduate 122 99.59
Diploma 6 114.50
Total 200
Complaint book availability Up to schooling 45 90.11
Graduate 122 102.24
Diploma 6 110.75
Total 200
Overall performance of ATM Up to schooling 45 103.50
Graduate 122 101.39
Diploma 6 75.00
Total 200
Test Statistics
Kruskal - Wallis H test Chi- df Asymp. Sig.

Square
Promptness of the delivery of ATM Card 13.58919 3 0.003521
The service quality/ behavior of ATM 7.851305 3 0.049187

personnel/ guard
Safety & security 8.143073 3 0.043146
Cash Availability in ATM 7.185965 3 0.066201
Cash withdrawal (Correctness / Promptness) 1.41171 3 0.702792
Quality of Notes 3.999757 3 0.26149
Availability of Pay-in-slips / Deposit Envelops 2.565124 3 0.463637

etc.
Availability of Power Back up /Generator / 2.714353 3 0.437794

Inverter
Location Aspect of ATMs 1.38836 3 0.708265
Sufficient number of ATMs 0.885759 3 0.828863
Complaint book availability 2.29628 3 0.513234
Overall performance of ATM 1.773932 3 0.620624
(Table: 6.53)
INTERPRETATION:
In case of level of customer satisfaction of Cash Availability in ATM, Cash withdrawal
(Correctness / Promptness), Quality of Notes, Availability of Pay-in-slips / Deposit
Envelops etc,. Availability of Power Back up /Generator / Inverter, Location Aspect of
ATMs, Sufficient number of ATMs, Complaint book availability, Overall performance of
ATM, the p values are greater than 0.05, which means that the H0 fails to reject hence
There is no significant difference between the Level of Customer Satisfaction (Cash
Availability in ATM, Cash withdrawal Correctness / Promptness, Quality of Notes,
Availability of Pay-in-slips / Deposit Envelops etc,. Availability of Power Back up
/Generator / Inverter, Location Aspect of ATMs, Sufficient number of ATMs, Complaint
book availability, Overall performance of ATM) and Education.
In case of Promptness of the delivery of ATM Card, The service quality/ behavior of
ATM personnel/ guard, Safety & security, the p values are less than 0.05 so there is
significance difference between the Level of Customer Satisfaction (Promptness of the
delivery of ATM Card, The service quality/ behavior of ATM personnel/ guard, Safety &
security) and Education.

Spss Tests

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Spss Tests

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Statistical Tools

Mean & weighted average

Level of Customer Satisfaction with reference to various

Promptness of the delivery of

The service quality/ behavior

Safety-security-Privacy 200 716 3.58

Cash Availability in ATM 200 513 2.57

Quality of Notes 200 713 3.56

Availability of Power Back

Location Aspect of ATMs 200 685 3.43

Sufficient number of ATMs 200 541 2.70

Complaint book availability 200 527 2.63

Overall performance of ATM 200 749 3.74

Valid N (list wise) 200

 Chi Square Test

1) Chi-Square Test for Gender and Overall performance of ATM

H0= There is no significant relationship between Gender and Overall performance of

Asymp. Sig. (2-

Pearson Chi-Square 3.655a 4 .455

Likelihood Ratio 3.618 4 .460

Linear-by-Linear Association .872 1 .350

N of Valid Cases 200

2) Chi-Square Test for Gender and using ATM card in a week

Asymp. Sig. (2-

Pearson Chi-Square 5.409a 3 .144

Likelihood Ratio 7.099 3 .069

Linear-by-Linear Association .104 1 .747

N of Valid Cases 200

Asymp. Sig. (2-

Pearson Chi-Square 2.495a 2 .287

Likelihood Ratio 2.663 2 .264

Linear-by-Linear Association .735 1 .391

N of Valid Cases 200

Asymp. Sig. (2-

Pearson Chi-Square 10.154a 12 .602

Likelihood Ratio 10.650 12 .559

Linear-by-Linear Association 1.241 1 .265

N of Valid Cases 200

5) Chi-Square Test for Age and using ATM card in a week

Asymp. Sig. (2-

Pearson Chi-Square 13.555a 9 .139

Likelihood Ratio 10.862 9 .285

Linear-by-Linear Association 5.661 1 .017

N of Valid Cases 200

Asymp. Sig. (2-

Pearson Chi-Square 8.275a 6 .219

Likelihood Ratio 6.732 6 .346

Linear-by-Linear Association 1.658 1 .198

N of Valid Cases 200

7) Chi-Square Test for Education and Overall performance of ATM

H0= There is no significant relationship between Education and Overall performance of

Asymp. Sig. (2-

Pearson Chi-Square 10.184a 12 .600

Likelihood Ratio 9.378 12 .670

Linear-by-Linear Association .700 1 .403

N of Valid Cases 200

8) Chi-Square Test for Education and using ATM card in a week

Asymp. Sig. (2-

Pearson Chi-Square 3.731a 9 .928

Likelihood Ratio 3.696 9 .930

Linear-by-Linear Association .011 1 .915

N of Valid Cases 200

Asymp. Sig. (2-

Pearson Chi-Square 9.769a 6 .135