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100 Methods for Total Quality

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ve Management (TQM)
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Hasan Haider, NPO-Pakistan

 Types of Methods

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Management Methods

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Analytical methods
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- Idea Generation
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-Data collection analysis and display

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Hasan Haider, NPO-Pakistan

 Management Methods

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Acceptable Quality Level (AQL) (sampling plans, risk and

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inspection strategy to ensure quality in the product.)

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 Affinity diagram (Organizing large amount of data)
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Arrow diagram (Problem solving tool)
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Benchmarking
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 Consensus reaching (methodical way of examining alternatives)
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Cost benefit analysis (To estimate the real cost & benefit)
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Criteria testing( evaluate and compare alternative solutions)
fM

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 Deming Cycle
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 Departmental Purpose Analysis (DPA) (Review internal customer

supplier relationship
 ISO9000
 Kaizen

Hasan Haider, NPO-Pakistan

 Management Methods (Cont..)

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Mystery shopping (looking at your business from the

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customer’s point of view)
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 Objective ranking
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Pareto analysis (Root cause identification)

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Potential problem analysis (PPA)

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 Problem Prevention Plan (PPP)

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 Process Decision Programme chart (Focus on process

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sequences leading to desirable results.)

 Programme Evaluation and Review Technique (PERT)
 Quality Control Circles

Hasan Haider, NPO-Pakistan

 Management Methods (Cont..)

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Quality Function Deployment (QFD)

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Relation Diagram (illustrate the
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relationship between problems and
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ideas.)
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Team Work
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Total Productive Maintenance (TPM)

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 Zero Defect-Six Sigma

Hasan Haider, NPO-Pakistan

 Analytical methods

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Cause and Effect Diagram

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 Critical path analysis (CPA) (Project planning technique)
 Departmental Cost of quality (Provide financial measure of
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quality performance of an organization)
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Evolution operation (EVOP) (process improvement during online

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production without disturbing output)
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 Failure mode and effect analysis (To assist in the fool proofing
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of a design or process)
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 Fault tree analysis (Productivity Audit)

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 Force field analysis (Bridging the gap)

 Minute analysis (Estimate the survival period of a particular
product unit under certain conditions.
 Paired comparisons (Priority setting among groups)

Hasan Haider, NPO-Pakistan

 Analytical methods (Cont..)

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 Parameter design (identification of important process and

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providing optimal set of working conditions)
Process cost of quality (Financial measures)
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 Reliability (identifying failure cause then eliminating and
reduce the effects and consequences of failure)
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Robust design (Off line Quality control)

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 Solution Effect Analysis (Examine the solution to the

problems)
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Stratification (assist in definition of a problem)

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 System design (apply special scientific and engineering

knowledge to produce a basic functional prototype model.)
 Taguchi Methods (Optimization of product or process.)
 Tolerance design. (Experimental Identification of variance
occurred and rectification.)
Hasan Haider, NPO-Pakistan
 Analytical methods (Cont..)
Idea Generation

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Brainstorming

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 Brain writing (To generate as many ideas as possible)
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 Breaking set (To overcome blocks in thinking by
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generating new ideas.)
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 Buzz Groups (A way of getting the immediate reaction

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of a group to new idea and problem.)

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 Idea writing (to bring all participants into group work.)

fM

Imagineering (identifying opportunity areas by

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concentrating on ideal outcome)
 Improve Internal Process (IIP) plan
 Lateral thinking (A way of transferring from one frame
of reference to another, gives birth to creative thoughts
Hasan Haider, NPO-Pakistan
 Analytical methods (Cont..)
Idea Generation

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List reduction (To reduce a list of ideas to one of

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manageable size.)
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Mind Mapping (Individual ideas recording)
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 Nominal Group Technique (A way of generating ideas
form a group and identifying the level of support
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within the group for those ideas.)

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 Opportunity Analysis (quick evaluation of available

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resources in order to fulfill organization goals.)

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 Rich pictures (To allow group to capture all ideas

developed without judgment in a pictorial form.)
 Snowballing (Information gathering tool)
 Suggestion Schemes.

Hasan Haider, NPO-Pakistan

 Analytical methods (Cont..)
Data collection analysis

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Bar charts

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 Basic statistics
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Box and whisker plots
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
C charts
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
Check sheets
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Concentration diagram
fM


Dot plots
pd


 Flow charts Geometric moving average
 Histograms

Hasan Haider, NPO-Pakistan

 Analytical methods (Cont..)
Data collection analysis

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Hoshin kanri (Quality policy deployment)

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 Matrix diagram
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 Pie Charts
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 Process Analysis
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 Process capability
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Tree Diagram
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U charts
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Sampling
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 Scatter Diagram
 Statistical Process Control
 X-R charts

Hasan Haider, NPO-Pakistan