Due to multiple copyright infringements a

thefts of this staffing model template, it h

been moved to a more secure location.
Staffing Model: Workload, FTE, & Cost Calculation Workbook Guide

Click here or go to staffingmodel.com

For more information about work measurement, activity costing, or staffing models go to:

to get it.
http://www.staffingmodel.com
http://www.orientpoint.com/FileRoom_Staffing_Model.htm
Contact us:
(631) 949-2300
client.services@orientpoint.com

This staffing model template calculates workload, FTE (full time equivalent) requirements, and
process activity costs.

We suggest you save a copy marked "ORIGINAL" as a recovery copy in case you inadvertently
corrupt a subsequent version.

Pink cells have formulas that should not be overwritten unless you want to permanently modify
the calculations

Green cells contain formulas that should be overwritten for your final worksheet calculations

Yellow cells require your input.

CHECK cells C11, C13, and C19 for dependant volume formulas. Consider using these dependent
volume formulas because they will usually make your worksheet more accurate than using raw
volumes and they will reduce the volume capture effort.

The Cost worksheet is used to manage your cost data. The tables allow you to modify costs as
they change without modifying any cost formulas in the Workload/FTE sheet.

©2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.949.2300

© 2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Staffing Model: Workload & Cost Calculation Template
Due to multiple copyright infringeme
Insurance Processing Center Exhibit

thefts of this staffing model templat Avg Process

been moved to a more secure locatio

Monthly Time Standard
Processes & Activities Volume (mins)
Totals
New Policy Process
Click here or go to staffingmodel.com
Review & Accept/Decline apps 409 4 15.00
Quote
Bind
Issue Policy & Bill
to get it. 3,000
409
387
17
8
36
3.53
7.50
1.67
Policy Assembly 663 11 5.45
Renewal Process
Renewal report 20 60 1.00
Retrieve master policy for endorsement check 6,500 20 3.00
Adjust renewal notice items 3,500 22 2.73
Assemble and prep renewal notices 9,000 3 20.00
Issue renewal notice 9,000 1 60.00
Sort & send to U/W 9,000 1 120.0
Issue renewal policy 7,500 9 6.67
Assemble policy documents 7,500 12 5.00
Filing 9,000 2 30.00
Endorsements & Cancellation:
Endorsement request 5,500 3 20.00
Validate information 1,000 14 4.29
Issue endorsement (System) 350 16 3.75
Issue endorsement (Manual) 100 22 2.73
Prepare coverage/peril for booking - manual end. 50 9 6.67
Prepare batch summary for manual booking 10 17 3.53

Due to multiple copyright infringements an

Manual Booking
Policy Assembly
50
373
5
2
12.00
30.00

thefts of this staffing model template, it ha

Filing of endorsement instruction 373 2 30.00
Totals
©2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.9

been moved to a more secure location.

Click here or go to staffingmodel.com
to get it.

© 2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
 Template
ht infringements and
1 FTE = 147.00

odel template, it has

Required Monthly
Monthly Cost

secure location.
Hours Required FTE Salary & Equip & Mgmt
Occupancy
Benefits Supplies Overhead
9,006.0 61.3 97,140 186,620 10,976 28,909

ngmodel.com 1,258
27.27
8.56
0.19 402 39 98 26
850.00 5.78 12,528 73,482 3,064 800
54.53 0.37 804 77 197 51
232.20 1.58 3,422 329 837 219
121.55 0.83 1,792 172 438 114
7,070.00 48.10
20.00 0.14 2 0 0 1
2,166.67 14.74 150 9 13 56
1,283.33 8.73 38 2 3 14
450.00 3.06 23 1 2 8
150.00 1.02 8 0 1 3
75.00 0.51 4 0 0 1
1,125.00 7.65 75 5 6 28
1,500.00 10.20 15 1 1 6
300.00 2.04 15 1 1 6
677.67 4.61
275.00 1.87 789 42 58 252
233.33 1.59 118 7 10 44
93.33 0.63 2,105 132 182 783
36.67 0.25 827 52 71 308
7.50 0.05 169 11 15 63
2.83 0.02 64 4 6 24

ingements and 4.17

12.42
0.03
0.08
94
280
6
18
8
24
35
104

mplate, it has
12.42 0.08 280 18 24 104
9,006.0 61.3 73,538 112,251 6,013 25,885
s@orientpoint.com +1 631.949.2300

location.
del.com

© 2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
 Total Monthly Standard Total Process
Cost Cost Cost

323,644.3
$ 333.26
$ 564.43 $ 1.38
$ 89,874.29 $ 29.96
$ 1,128.86 $ 2.76
$ 4,806.64 $ 12.42
$ 2,516.14 $ 3.80
25.59
$ 2.86 $ 2.86
$ 228.73 $ 11.44
$ 57.18 $ 0.29
$ 34.31 $ 1.72
$ 11.44 $ 0.57
$ 5.72 $ 0.29
$ 114.36 $ 5.72
$ 22.87 $ 1.14
$ 22.87 $ 1.14
39.62
$ 1,142.03 $ 6.34
$ 180.12 $ 8.01
$ 3,202.18 $ 9.15
$ 1,258.00 $ 12.58
$ 257.32 $ 5.15
$ 97.21 $ 9.72
$ 142.95 $ 2.86
$ 426.00 $ 1.14
$ 426.00 $ 1.14
$ 217,686.26

© 2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Cost Worksheet

Due to multiple copyright infringements and

This cost worksheet provides the ability to easily update cost changes without modifying any
Workload Calculation sheet formulas.

thefts of this staffing model template, it has

1) Monthly Cost: salary and benefits by job position
Annual
Total Annual
Benefits Monthly Cost/FTE Notes

been moved to a more secure location.

Annual Salary Cost/FTE
Midpoint Percent
Job Positions 30%

Click here or go to staffingmodel.com

Job Position 1
Job Position 2
30,000
40,000
9,000
12,000
39,000
52,000
3,250
4,333 see cell H9 in Workload Calculation sheet

to get it.
Job Position 3 50,000 15,000 65,000 5,417
Job Position 4 60,000 18,000 78,000 6,500
Job Position 5 70,000 21,000 91,000 7,583
Job Position 6 80,000 24,000 104,000 8,667
2) Occupancy Cost (Rent & Utilities)
Sq Ft Cost per SqFt/Month Total Cost/Month
Manager 500 2.08 1,040
Assistant Manager 400 2.08 832
Staff 100 2.08 208
3) Call Center Cost
Total Cost/Month
Supplemental (Outsourced) Call Center 68,000
Strategic Shared Services Call Center (In-house) 12,500
4) Depreciation, Equipment and Supplies: Monthly Expenses
IT Telecom Equip & Supplies T&E Total Cost/Month
Department 2,000 5,000 3,000 1,000 11,000
0 0 0 0 0
0 0 0 0 0
0 0 0 0 0
Other Monthly Expenses
Total $/Mo
Training 1,217
Amortization Existing (IT only) 8,760
Depreciation (IT Fixed assets & Facilities) 4,200
Depreciation (non IT Fixed assets & Facilities) 2,058
16,235
5) Management Overhead Ratio
Monthly Total
Monthly Monthly Equipment Total Cost/
Salary & Monthly $ Number of FTE
Occupancy & Supplies Month
Benefits per FTE
Manager 15,000 1,040 11,000 27,040 1.0 27,040
Assistant Mgr 10,000 832 0 10,832 3.0 32,496
Supervisor 8,000 208 0 8,208 8.0 65,664
Total 33,000 2,080 11,000 46,080 12.0 125,200
Total non-managerial number of FTE 60.0
Average management cost per staff person per month 2,087
©2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.949.2300
© 2010 Orient Point Consulting LLC, All rights reserved
client.services@orientpoint.com +1 631.949.2300
Staffing Model Template

1 FTE = 147.00

Due to multiple copyright infringements and Avg

Monthly
Process Time
Standard
Required
Monthly
Required

thefts of this staffing model template, it has

(mins) Hours
Volume FTE

been moved to a more secure location.

Processes & Activities
Totals 21,221 3,536.8 24.1

Click here or go to staffingmodel.com

Process 1 521.0 3.54
Activity 1 1,100 10.00 6.0 183.3 1.25
Activity 2 165 10.00 6.0 27.5 0.19

to get it.
Activity
Activity
Activity
3
4
5
110
409
409
10.00
10.00
10.00
6.0
6.0
6.0
18.3
68.2
68.2
0.12
0.46
0.46
Activity 6 194 10.00 6.0 32.3 0.22
Activity 7 387 10.00 6.0 64.5 0.44
Activity 8 276 10.00 6.0 46.0 0.31
Activity 9 10 10.00 6.0 1.7 0.01
Activity 10 66 10.00 6.0 11.1 0.08
Process 2 81.8 0.56
Activity 1 1 10.00 6.0 0.2 0.00
Activity 2 20 10.00 6.0 3.3 0.02
Activity 3 60 10.00 6.0 10.0 0.07
Activity 4 60 10.00 6.0 10.0 0.07
Activity 5 250 10.00 6.0 41.7 0.28
Activity 6 20 10.00 6.0 3.3 0.02
Activity 7 20 10.00 6.0 3.3 0.02
Activity 8 20 10.00 6.0 3.3 0.02
Activity 9 20 10.00 6.0 3.3 0.02
Activity 10 20 10.00 6.0 3.3 0.02
Process 3 1,615.2 10.99
Activity 1 1 10.00 6.0 0.2 0.00
Activity 2 1,700 10.00 6.0 283.3 1.93
Activity 3 680 10.00 6.0 113.3 0.77
Activity 4 170 10.00 6.0 28.3 0.19
Activity 5 1,700 10.00 6.0 283.3 1.93
Activity 6 1,530 10.00 6.0 255.0 1.73
Activity 7 170 10.00 6.0 28.3 0.19
Activity 8 1,700 10.00 6.0 283.3 1.93
Activity 9 1,700 10.00 6.0 283.3 1.93
Activity 10 340 10.00 6.0 56.7 0.39
Process 4 1,088.0 7.40
Activity 1 1 10.00 6.0 0.2 0.00
Activity 2 1,500 10.00 6.0 250.0 1.70
Activity 3 300 10.00 6.0 50.0 0.34
Activity 4 150 10.00 6.0 25.0 0.17
Activity 5 1,500 10.00 6.0 250.0 1.70
Activity 6 1,500 10.00 6.0 250.0 1.70
Activity 7 17 10.00 6.0 2.8 0.02

© 2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Staffing Model Template

1 FTE = 147.00

Due to multiple copyright infringements and Avg

Monthly
Process Time
Standard
Required
Monthly
Required

thefts of this staffing model template, it has

(mins) Hours
Volume FTE

been moved to a more secure location.

Processes & Activities
Activity 8 1,200 10.00 6.0 200.0 1.36
Activity 9 240 10.00 6.0 40.0 0.27

Click here or go to staffingmodel.com

Activity 10
Process 5
120 10.00 6.0 20.0
230.8
0.14
1.57

to get it.
Activity
Activity
Activity
1
2
3
180
23
350
10.00
10.00
10.00
6.0
6.0
6.0
30.0
3.8
58.3
0.20
0.03
0.40
Activity 4 100 10.00 6.0 16.7 0.11
Activity 5 50 10.00 6.0 8.3 0.06
Activity 6 10 10.00 6.0 1.7 0.01
Activity 7 50 10.00 6.0 8.3 0.06
Activity 8 373 10.00 6.0 62.1 0.42
Activity 9 50 10.00 6.0 8.3 0.06
Activity 10 200 10.00 6.0 33.3 0.23
Totals 21,221 3,536.8 24.1

©2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.949.2300

© 2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Staffing Model: Workload & Cost Calculation Template 1 FTE = 147.00

Due to multiple copyright infringements and

Avg
Monthly
Process Time
Standard
Required
Monthly
Required
Monthly Cost
Standard

thefts of this staffing model template, it has

(mins) Hours Total Monthly Cost
Volume FTE Salary & Equip & Mgmt Cost
Occupancy
Benefits Supplies Overhead

been moved to a more secure location.

Processes & Activities
Totals 21,221 6,552.6 24.1 4,554 20,594 12,749 3,330 41,227.6

Click here or go to staffingmodel.com

Process 1 521.0 3.54 ###
Activity 1 1,100 10.00 6.0 183.3 1.25 2,702 15,849 661 173 $ 19,384.65 $ 17.62
Activity 2 165 10.00 6.0 27.5 0.19 405 39 99 26 $ 569.26 $ 3.45
Activity
Activity
Activity
3
4
5
to get it. 110
409
409
10.00
10.00
10.00
6.0
6.0
6.0
18.3
68.2
68.2
0.12
0.46
0.46
1,005
-

-
26
96
96
66
246
246
17
64
64
$
$
$
109.29
1,411.08
406.36
$
$
$
0.99
3.45
0.99
Activity 6 194 10.00 6.0 32.3 0.22 - 46 116 30 $ 192.25 $ 0.99
Activity 7 387 10.00 6.0 64.5 0.44 - 91 233 61 $ 384.50 $ 0.99
Activity 8 276 10.00 6.0 46.0 0.31 - 65 166 43 $ 274.22 $ 0.99
Activity 9 10 10.00 6.0 1.7 0.01 - 2 6 2 $ 9.94 $ 0.99
Activity 10 66 10.00 6.0 11.1 0.08 - 16 40 10 $ 65.87 $ 0.99
Process 2 81.8 0.56
Activity 1 1 10.00 6.0 0.2 0.00 - 0 1 0 $ 0.99 $ 0.99
Activity 2 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Activity 3 60 10.00 6.0 10.0 0.07 - 14 36 9 $ 59.61 $ 0.99
Activity 4 60 10.00 6.0 10.0 0.07 - 14 36 9 $ 59.61 $ 0.99
Activity 5 250 10.00 6.0 41.7 0.28 - 59 150 39 $ 248.38 $ 0.99
Activity 6 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Activity 7 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Activity 8 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Activity 9 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Activity 10 20 10.00 6.0 3.3 0.02 - 5 12 3 $ 19.87 $ 0.99
Process 3 1,615.2 10.99
Activity 1 1 10.00 6.0 0.2 0.00 - 0 1 0 $ 0.99 $ 0.99
Activity 2 1,700 10.00 6.0 283.3 1.93 - 401 1,021 267 $ 1,689.01 $ 0.99
Activity 3 680 10.00 6.0 113.3 0.77 - 160 409 107 $ 675.60 $ 0.99
Activity 4 170 10.00 6.0 28.3 0.19 - 40 102 27 $ 168.90 $ 0.99
Activity 5 1,700 10.00 6.0 283.3 1.93 - 401 1,021 267 $ 1,689.01 $ 0.99
Activity 6 1,530 10.00 6.0 255.0 1.73 - 361 919 240 $ 1,520.11 $ 0.99
Activity 7 170 10.00 6.0 28.3 0.19 - 40 102 27 $ 168.90 $ 0.99
Activity 8 1,700 10.00 6.0 283.3 1.93 - 401 1,021 267 $ 1,689.01 $ 0.99
Activity 9 1,700 10.00 6.0 283.3 1.93 - 401 1,021 267 $ 1,689.01 $ 0.99
Activity 10 340 10.00 6.0 56.7 0.39 - 80 204 53 $ 337.80 $ 0.99
Process 4 1,088.0 7.40
Activity 1 1 10.00 6.0 0.2 0.00 - 0 1 0 $ 0.99 $ 0.99
Activity 2 1,500 10.00 6.0 250.0 1.70 - 354 901 235 $ 1,490.30 $ 0.99
Activity 3 300 10.00 6.0 50.0 0.34 - 71 180 47 $ 298.06 $ 0.99
Activity 4 150 10.00 6.0 25.0 0.17 - 35 90 24 $ 149.03 $ 0.99
Activity 5 1,500 10.00 6.0 250.0 1.70 - 354 901 235 $ 1,490.30 $ 0.99
Activity 6 1,500 10.00 6.0 250.0 1.70 - 354 901 235 $ 1,490.30 $ 0.99
Activity 7 17 10.00 6.0 2.8 0.02 - 4 10 3 $ 16.89 $ 0.99
Activity 8 1,200 10.00 6.0 200.0 1.36 - 283 721 188 $ 1,192.24 $ 0.99
Activity 9 240 10.00 6.0 40.0 0.27 - 57 144 38 $ 238.45 $ 0.99
Activity 10 120 10.00 6.0 20.0 0.14 - 28 72 19 $ 119.22 $ 0.99
© 2010 Orient Point Consulting LLC, All rights reserved
client.services@orientpoint.com +1 631.949.2300
Staffing Model: Workload & Cost Calculation Template 1 FTE = 147.00

Due to multiple copyright infringements and

Avg
Monthly
Process Time
Standard
Required
Monthly
Required
Monthly Cost
Standard

thefts of this staffing model template, it has

(mins) Hours Total Monthly Cost
Volume FTE Salary & Equip & Mgmt Cost
Occupancy
Benefits Supplies Overhead

been moved to a more secure location.

Processes & Activities
Process 5 230.8 1.57

Click here or go to staffingmodel.com

Activity 1 180 10.00 6.0 30.0 0.20 442 42 108 28 $ 621.01 $ 3.45
Activity 2 23 10.00 6.0 3.8 0.03 - 5 14 4 $ 22.35 $ 0.99
Activity 3 350 10.00 6.0 58.3 0.40 - 83 210 55 $ 347.74 $ 0.99
Activity
Activity
Activity
4
5
6
to get it. 100
50
10
10.00
10.00
10.00
6.0
6.0
6.0
16.7
8.3
1.7
0.11
0.06
0.01
-
-
-
24
12
2
60
30
6
16
8
2
$
$
$
99.35
49.68
9.94
$
$
$
0.99
0.99
0.99
Activity 7 50 10.00 6.0 8.3 0.06 - 12 30 8 $ 49.68 $ 0.99
Activity 8 373 10.00 6.0 62.1 0.42 - 88 224 58 $ 370.09 $ 0.99
Activity 9 50 10.00 6.0 8.3 0.06 - 12 30 8 $ 49.68 $ 0.99
Activity 10 200 10.00 6.0 33.3 0.23 - 47 120 31 $ 198.71 $ 0.99
Totals 21,221 3,536.8 24.1 4,554 20,594 12,749 3,330 $ 41,227.60

©2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.949.2300 ###

© 2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Cost Worksheet

Due to multiple copyright infringements and

1) Monthly Cost: salary and benefits by job position
Annual
Total Annual

thefts of this staffing model template, it has

Annual Salary Benefits Monthly Cost/FTE Notes
Cost/FTE
Midpoint Percent
Job Positions 30%
Job Position 1
Job Position 2 been moved to a more secure location.
10,000
20,000
3,000
6,000
13,000
26,000
1,083
2,167 see cell H9 in Workload Calculation sheet

Click here or go to staffingmodel.com

Job Position 3 0 0 0 0
Job Position 4 0 0 0 0
Job Position 5 0 0 0 0
Job Position 6
to get it.
2) Occupancy Cost (Rent & Utilities)
0 0

Sq Ft
0 0

Cost per SqFt/Month Total Cost/Month

Manager 500 2.08 1,040
Assistant Manager 300 2.08 624
Staff 100 2.08 208
3) Call Center Cost
Total Cost/Month
Supplemental (Outsourced) Call Center 68,000
Strategic Shared Services Call Center (In-house) 12,500
4) Depreciation, Equipment and Supplies: Monthly Expenses
IT Telecom Equip & Supplies T&E Total Cost/Month
Manager 230 100 100 100 530
Assistant Manager 230 100 100 100 530
Supervisor 230 100 100 100 530
Staff 230 100 100 100 530
IT Category Monthly Expenses
Total $/Mo
Other IT 2,000
Amortization Existing (IT only) 10,000
Depreciation (IT Fixed assets & Facilities) 5,000
Depreciation (non IT Fixed assets & Facilities) 3,000
20,000 230
5) Management Cost
Monthly Total
Monthly Monthly Equipment Total Cost/
Salary & Monthly $ Number of FTE
Occupancy & Supplies Month
Benefits per FTE
Manager 0 1,040 530 1,570 1.0 1,570
Assistant Mgr 0 624 530 1,154 3.0 3,462
Supervisor 0 208 530 738 8.0 5,903
Total 0 1,872 1,590 3,462 12.0 10,935
Total Staff 79.0
Average management cost per staff person per month 138

©2010 Orient Point Consulting LLC, All Rights Reserved client.services@orientpoint.com +1 631.949.2300

© 2010 Orient Point Consulting LLC, All rights reserved

client.services@orientpoint.com +1 631.949.2300
Orient Point Consulting LLC was founded in New York in 1998.
We are a service disabled veteran owned business.

Our passion and careers have been dedicated to helping

service operations of every size solve the tough, stubborn
problems that prevent them from achieving their performance
goals.

We are fortunate to be engaged by some of the world's largest,

most successful and most complex companies, including
Citigroup, XL Insurance, RSA, Chubb, Abbott Labs and Mayo
Clinic. Many of our first clients continue to engage us.

An orient point is the "you are here" location that navigators use
to fix their position, orient their map, and plot their course. Your
orient point is critical because you can't get "there" from here if
you don't know where "here" is.

Successful executives are good navigators, the best executives lead and guide their organization
captain guides a ship.
1. Position: The navigation term is "fix your position" meaning locate where you are.
Managers have to know "where" they are with cost and capacity metrics related
to customers and products.
2. Set your course: You must have a plotted course with quantitative metrics, like a pilot's
compass points, landmarks, and mile markers.
3. Navigation information tools: Navigators have an array of tools for monitoring, assessing
and reporting their position, progress and timetable.
4. Course corrections: Every navigator routinely corrects their course to adjust it for new
occurrences. It's normal. You will certainly be off course if you don't check and adjust
your course.
5. Plot a new course by extending and replicating, the knowledge and strengths gained from
past routes.

We provide the navigation and management tools you need to:

þ Know precisely where you are with productivity, cost and capacity metrics

þ Evaluate your options and plot the most optimal plans that will achieve your goals
þ Monitor your progress and quickly make course adjustments when needed

þ Achieve your new results and goals in the fastest most efficient ways

Most of our new clients contact us after hearing of another company's success. We continue to be engaged
our first three clients from eighteen years ago. They engage us year after year because our methodologies
better results, faster and at lower costs than any other options they have. Most importantly, our clients eng
because our methodology delivers the information and tools their managers need to easy sustain their perfo
improvements.

Our Business, Mission & Strategy

Our business is delivering performance improvement information, tools and programs that quickly achieve
goals.
Our mission is helping our clients build thriving organizations that provide high value products to customer
rewarding employment to employees, and solid returns to stockholders.
Our strategy is to succeed and achieve our goals by guaranteeing you succeed and achieve yours.

Let's talk about your problems and goals. You'll learn how our powerful new operations ana
methodologies, technologies, and tools have been used by other executives to solve similar
problems and achieve similar goals.

Click here to request a meeting or call us at (631) 949-2300

xecutives lead and guide their organization like a

meaning locate where you are.

t and capacity metrics related

ith quantitative metrics, like a pilot's

rray of tools for monitoring, assessing

le.
ects their course to adjust it for new
ourse if you don't check and adjust

e knowledge and strengths gained from

need to:

ost and capacity metrics

ans that will achieve your goals

justments when needed

most efficient ways

company's success. We continue to be engaged by two of

e us year after year because our methodologies achieve
ons they have. Most importantly, our clients engage us
their managers need to easy sustain their performance

mation, tools and programs that quickly achieve your

ns that provide high value products to customers,

tockholders.
nteeing you succeed and achieve yours.

rn how our powerful new operations analysis

used by other executives to solve similar

) 949-2300