Staying Informed about Your Cloud Service

(Responder todas las preguntas de esta sección)

1. The content you see in an Information Center for your Cloud Service
will change over time as the filters pick up new content that matches Marcar para Revisión
the criteria. (1) Puntos

Verdadero (*)
Falso

Correct

2. It is possible to locate content from the support knowledge base by

running a search outside of My Oracle Support in a browser like Marcar para Revisión
Google. (1) Puntos

Verdadero (*)
Falso

Correct

3. In terms of staying informed, Cloud Customer Connect is a great

resource. In order to access all the content, you would need to Marcar para Revisión
register and then log into the portal. (1) Puntos

Verdadero (*)
Falso

Correct

4. In the expanded search functionality in cloud.oracle.com, you can

create a search string and search against multiple types of content Marcar para Revisión
such as data sheets, documentation, video, and product overview. (1) Puntos

Verdadero (*)
Falso

Correct

5. What content will you see from the support knowledge base in a
Google or Bing search? Marcar para Revisión
(1) Puntos

An abstract of selected content appears in this type of search.

You would need to log into the support portal to see the full
document (*)
Just the document title appears
No content is available unless you log into the support portal
The full content from any support knowledge document
 Correct

6. What is the best definition of an Information Center?

Marcar para Revisión
(1) Puntos

A knowledge document that associates related content from

separate documents in a single tabbed document with dynamic
filters (*)
A knowledge document with a tabbed structure
A standard how-to knowledge document

Correct

Fusion Applications Community

(Responder todas las preguntas de esta sección)

7. You are in support.oracle.com and select the Fusion Applications

(MOSC) top-level community and see the subspaces. We recommend Marcar para Revisión
that you post your questions to the top space rather than drilling into a (1) Puntos
subspace like Human Capital Management (HCM) (MOSC)

Verdadero
Falso (*)

Correct

8. The community framework is a good option for a Severity 1 issue.

Marcar para Revisión
(1) Puntos

Verdadero
Falso (*)

Correct

9. One of the helpful features you can leverage within a Fusion

Applications (MOSC) subspace like Oracle Sales Cloud (MOSC) are a Marcar para Revisión
series of tabs that include recommended knowledge and (1) Puntos
troubleshooting documents, information centers, and webcasts.

Verdadero (*)
Falso

Correct

10. In the My Oracle Support Community (MOSC) framework, you can

choose to follow a subspace or an individual discussion. Marcar para Revisión
(1) Puntos
 Verdadero (*)
Falso

Correct

11. Which of the following is NOT a key attribute of the community

framework covered in this learning content? Marcar para Revisión
(1) Puntos

Social channel to interact with your peers and Oracle Support

Find information and solutions
Ask questions
Available 8:00 to 5:00pm in your local time (*)

Correct

12. A recommended benefit of participating in the various communities is

that your expertise helps to grow the collective knowledge of the Marcar para Revisión
community. (1) Puntos

Verdadero (*)
Falso

Correct

13. What is the best definition of Oracle Cloud Customer Connect?

Marcar para Revisión
(1) Puntos

A new chat option that you launch from My Oracle Support

Community
A special search option that co-locates various resources in a
single search
A community for Oracle Cloud customers. (*)
A type of information center that focuses on Cloud Services

Correct

Diagnostics and Troubleshooting

(Responder todas las preguntas de esta sección)

14. You created a search in support.oracle.com and are reviewing your

results. How can you identify an SRDC document? Marcar para Revisión
(1) Puntos

This document will start with SRDC in the title (*)

 You need to review the details in the document to confirm it is an
SRDC document
There is a special SRDC section at the top that is different from
other documents

Correct

15. In this example, you are starting to log a new Service Request in the
Cloud Support Portal. As you input your information, a guided Marcar para Revisión
resolution appears. What is your next step? (1) Puntos

Click the 'Tell Me More' link to investigate the possible solutions

Click the Next button to see details and answer questions for the
guided resolution (*)
Cancel your service request
Click directly into the yellow text box to expand it on the current
screen

Correct

16. The Cloud Services teams that support your services have been
focused on embedding SRDC documents within the SR creation Marcar para Revisión
process. (1) Puntos

Verdadero (*)
Falso

Correct

17. You can only access an SRDC knowledge document by searching for it
directly in support.oracle.com. Marcar para Revisión
(1) Puntos

Verdadero
Falso (*)

Correct

18. Aside from SRDC documents, what other option did we cover in this
module that can help you with diagnostics and troubleshooting for Marcar para Revisión
your Oracle Fusion Applications Cloud Service? (1) Puntos

Locate your specific Cloud Service in My Oracle Support

Community (MOSC) and review the tabs in the middle section for
relevant links from your product team (*)
Use the new troubleshooting chat option
Locate the generic Fusion Applications (MOSC) community for
suggested resources
Subscribe to diagnostic documentation

Correct
 19. In this module, we introduced the Oracle Toolbox as one resource to
help you locate diagnostic help for your Cloud Service. What is the Marcar para Revisión
best description of this resource? (1) Puntos

An information center with key diagnostic help organized by

products and includes Fusion Applications (*)
An information center exclusively focused on Cloud Services
A region on the Cloud Support Portal to learn about diagnostics
for Cloud Services
A portal for locating and testing diagnostic tools

Correct

Patching and Updates for Cloud Services

(Responder todas las preguntas de esta sección)

20. Non-production and production environments get Quarterly Updates

and Monthly Maintenance Packs two weeks apart to give you time to Marcar para Revisión
perform testing before changes are introduced to your production (1) Puntos
environment

Verdadero (*)
Falso

Correct

21. Where can you find out more about Oracle Cloud Release Readiness?
Marcar para Revisión
(1) Puntos

Open a Release Readiness SR

Go to cloud.oracle.com, Resources, Oracle Cloud Release
Readiness (*)
The Oracle Cloud Release Readiness blog

Correct

22. As a Cloud Services user, you do not need to have any knowledge or
awareness about patches and updates to your system. Marcar para Revisión
(1) Puntos

Verdadero
Falso (*)

Correct

23. Some types of system updates are mandatory.

Marcar para Revisión
(1) Puntos
 Verdadero (*)
Falso

Correct

24. It is possible to check your operational policy type from

cloud.oracle.com by signing into your account and drilling into the Marcar para Revisión
Overview tab. (1) Puntos

Verdadero (*)
Falso

Correct

25. As noted in the update policies, you will receive communication about
the updates via the standard notification process. Marcar para Revisión
(1) Puntos

Verdadero (*)
Falso

Correct

Service Requests and Guided Resolutions

(Responder todas las preguntas de esta sección)

26. You want to initiate the SR creation process in the Cloud Support
Portal. You can find your specific Cloud Service in the LOV in this Marcar para Revisión
format: Oracle Fusion [Name] Cloud Service. (1) Puntos

Verdadero (*)
Falso

Correct

27. If available, a Guided Resolution will immediately show up on screen

as soon as you select your Service Type. Marcar para Revisión
(1) Puntos

Verdadero
Falso (*)

Correct
28. A key benefit of a fully qualified service request is that it helps the SR
to keep moving toward resolution as all necessary data for the Marcar para Revisión
investigation is provided with the new SR. (1) Puntos

Verdadero (*)
Falso

Correct

29. What is the primary focus and value delivered by guided resolutions
(i.e., SRDC documents)? Marcar para Revisión
(1) Puntos

They solve your problem without the need to provide more than
your Cloud Service name and issue
They are designed to help you always avoid logging an SR
They are designed to help you and Oracle Support narrow down
and define your problem (*)

Correct

30. Throughout the series, we have highlighted guided resolutions several

times. Based on what you have learned, what is the best definition of Marcar para Revisión
a guided resolution within the SR creation process? (1) Puntos

A series of questions to help you select the correct Service Type

Based on the selected Service Type, recommended fixes appear
on the screen
Based on the Problem Type, one or more questions will be
displayed to help improve the problem definition (*)
A series of questions that the Oracle Support engineer will ask
you after the SR is assigned

Correct