Indian Statistical Institute, Bangalore

M.S (QMS) First Year

First Semester - Total Quality Management
Mid Term Exam Duration – 2 Hrs. Total Marks – 100 Date: 7th September, 2015
Answer as many Questions as you can. The maximum marks you can score is 100.
1. State whether the following statements are true or False. Give brief justification of
your statement.
a. Quality is the responsibility of the worker who produces the product or gives
service to the customer.
b. It always cost more to give better quality product or service to a customer.
c. Benchmarking is useful in Replicating the process followed by the world class
manufacturer.
d. Operators can be motivated to produce better quality product by paying
monitory incentives for quality.
e. As per Dr. Deming slogans for Quality Improvement should be displayed at
prominent place in the company for motivating the operators. [ 5 x 6 = 30]

2. Explain briefly about the following

(a) Taguchi quality loss function.
(b) Pillars of TPM [ 20 x 2 = 40]

3. Describe how Cost of Quality measure can be used to drive the company management
for Quality Improvement activities. [30]

4. Match the following :

i) Cause & Effect Diagram a) Dr. Juran
ii) PDCA Cycle b) Dr. Ishikawa
iii) Quality Spiral c) Dr. Taguchi
iv) TPM d) Dr. Deming
v) Quality Engineering e) Dr. No. [10]
 Indian Statistical Institute, Bangalore
M.S. (QMS) First Year
First Semester – Total Quality Management

Mid Term Exam Duration: 2 Hrs Date: September 09, 2016 Max Marks: 100

Answer as many Questions as you can. The maximum marks you can score is 100.

1. State whether the following statements are True or False. Give brief justification of
your statement. [ 5 x 6 = 30 ]
a. Quality is the responsibility of the worker who produces the product or gives
service to the customer.
b. It always cost more to give better quality product or service to a customer.
c. 5S and Kaizen are the Quality Management methodologies.
d. Operators can be motivated to produce better quality product by paying
monitory incentives for quality.
e. As per Dr. Deming slogans for Quality Improvement should be displayed at
prominent place in the company for motivating the operators.

2. Explain briefly about the following [ 20 x 2 = 40 ]

a. Influence of Organisation Culture and Employee Motivation in TQM
Implementation.
b. Quality Circles

3. Write short notes on Evolution of Organising for Quality and the growing emphasis
for Top Management Leadership and Involvement. [ 30 ]

4. Match the following : [ 10 ]

i) Quality Policy a) Dr. Juran
ii) Loss Function b) Dr. Ishikawa
iii) Quality Triology c) Dr. Taguchi
iv) Quality Circles d) Dr. Deming
v) PDCA Cycle e) Dr. No One
 Indian Statistical Institute, Bangalore
M.S. (QMS) First Year
First Semester – Total Quality Management

Mid Term Exam Duration: 2 Hrs Date: September 13, 2017 Max Marks: 50

Answer as many Questions as you can. The maximum marks you can score is 50.

1. State whether the following statements are True or False. Give brief justification of
your statement. [5 x 3 = 15]
a. Quality Management is about managing the Product Quality..
b. Quality cost can reduce if inspection of the product is stopped.
c. Kaizen methodology aims at maintaining housekeeping of the production areas.
d. Productivity of Operators can be improved by setting tough targets for
production..
e. As per Dr. Taguchi Quality is the loss to the company due to bad product
quality.

2. Explain briefly about the following [10 x 2 = 20]

(a) Compare the philosophy of Dr. Deming with that of Dr. Phil Crosby.
(b) Quality can be improved while reducing the quality cost.

3. Write short notes on Evolution of Organising for Quality and the growing emphasis for
Top Management Leadership and Involvement. [15]

4. Match the following : [5]

i) Quality Policy a) Dr. Juran
ii) Loss Function b) Dr. Ishikawa
iii) Quality Triology c) Dr. Taguchi
iv) Quality Circles d) Dr. Deming
v) PDCA Cycle e) Dr. No One