Error Code Lookup

When internal and some external problems occur with the scale/balance, the internal software
will display messages as Error Codes. Try the remedies in the order indicated.

Use this cross-reference to identify these codes and recommended fixes for some of our more
popular models:
 Valor 2000 V22PW
 3000 Series Indicators T3x
 5000/7000 Series Indicators T51/T71
 Scout Pro

Model Error Code PROBABLE CAUSE(s) REMEDY

V22PW Err 9 data Internal data error or service settings were Perform service span calibration (click here
altered for the quick guide). If still not resolved,
contact an authorized service agent.

Model Error Code PROBABLE CAUSE(s) REMEDY

3000 Series Err 5.0 Display value>999999 (parts counting mode) Reduce number of parts
Indicators T3x
Err 7.0 Unstable weight reading when definingn Unstable Error, check platform location.
reference weight.
Err 8.1 Weight reading exceeds Power On Zero limit. Remove load from scale. Recalibrate scale.

Err 8.2 Weight reading below Power On Zero limit. Add load to scale. Recalibrate scale.
Err 8.3 Weight reading exceeds Overload limit. Reduce load on scale.
Err 8.4 Weight reading below Underload limit. Add load to scale. Recalibrate scale.
Err 9.0 Internal fault Service required.
Err 9.5 Calibration data not present. Calibrate scale.
Err 53 EEPROM data incorrect. Service required.
CAL E Calibration Error. Calibration value outside Repeat calibration using correct calibration
allowable limits. weights.
LOW.rEF The average piece weight of the parts is small Use parts with average piece weight greater
(warning). than or equal to 1 division.
REF.WT Err The average piece weight of the parts is too Use parts with a average piece weight
small. greater than or equal to 0.1 division.

For any further questions, please e-mail us at techsupport@ohaus.com, or call us at 973-377-9000 #2 or ext. 7852 from 8AM to 5PM EST AppNotes.v20180727_ AG
 Error Code Lookup

Model Error Code PROBABLE CAUSE(s) REMEDY

5000/7000 Err 8.1 Weight reading exceeds Power On Zero limit. Remove load from scale. Recalibrate scale.
Series
Indicators Err 8.2 Weight reading below Power On Zero limit. Add load to scale. Recalibrate scale.
T51/T71 Err 8.3 Weight reading exceeds Overload limit. Reduce load on scale.
Err 8.4 Weight reading below Underload limit. Add load to scale. Recalibrate scale.
Err 8.6 Weight exceeds six digits. Display overflow. Reduce load on scale.
Err 8.6 The weight value cannot be displayed in the Reduce load on scale until weight value can
current unit of measure because it exceeds 6 be displayed. Use a more appropriate unit of
digits. measure.
Err 9.5 Calibration data not present. Calibrate scale.
------- Busy message. Displayed during tare setting, If this message persists, it usually indicates
zero setting, printing the reading is not stable. Correct the
instability.
--NO-- The action is not allowed. Do not attempt this operation.
CAL E Calibration value outside allowable limits Use correct calibration weight.
NO.SW Attempting to exit the menu with the LFT Refer to Section 6.1. Set the security switch
setting ON and the security switch OFF. to the ON position.
REF WT Err Reference Weight too small. The weight on Use a greater weight for sample.
the platform is too small to define a valid
reference weight.

Model Error Code PROBABLE CAUSE(s) REMEDY

Scout Pro Err 1 chEck Invalid checksum data a) Cycle balance ON/OFF
b) Return balance for servicing
Err 2 LoAd Overload (>cap+90d) or Underload a) Remove load
b) Check shipping lock
c) Recalibrate
Err 4 WEIght Incorrect calibration weight a) Use correct calibration weights
b) Check environmental conditions
Err 5 999999 Displayed value >99999 a) Exit application
b) Rezero balance
Err 6 Parts counting error - balance exits parts a) Exit application
counting b) Rezero balance
Err 8 FULL RS232 buffer is full a) Cycle ON/OFF
b) Check RS-232 settings in scale and
computer
Err 9 dAtA Internal data error. The next button a) Cycle ON/OFF
press or a 5 second time-out causes the b) Return balance for servicing
balance to turn off.

For any further questions, please e-mail us at techsupport@ohaus.com, or call us at 973-377-9000 #2 or ext. 7852 from 8AM to 5PM EST AppNotes.v20180727_ AG