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4- 1/10
Toronto: The worst is over for the global economy and a recovery is likely to begin later this year, says
a bank report released here Monday.
The global economic crisis has bottomed out and positive indicators have begun to emerge, said the
report by the Royal Bank of Canada which is the top bank in the country. It said there were encouraging
signs for global recovery as the U.S. economy was showing signs of recovery after worst-ever declines
in its GDP in the last quarter of 2008 and the first quarter of 2009.
The recession is over; so what did we learn? -May 7, 2009 is another news clip!!
Resurgent Economy
Quote “Fifteen months ago (with reference to US) use of the word ‘recession’ was giving fears well,
now it is felt that the recession is over. It’s time to get back to the active business. ” Unquote.
YP Chawla 1.4- 2/10
Whether, the recession is over or not ; whether, we are back on the saddle – that is not the debate, even
if, Meltdown is not yet over we can certinaly analyse what have we learnt in this period.
The business we’re getting back to, of course, is dramatically different than the one we left 15 months
ago. The big question facing various Manufacturing Plants right now is, did we learn anything in the
last 15 months? If we did, we can go forward, wiser for the experience. Among the lessons of the Great
Recession of 2009: Some of these are:
• You can borrow your way into debt, but you can’t borrow your way out of debt. Businesses
did it. Homeowners did it. Anyone with a shiny piece of plastic did it. The Banks have become more
conservative in extending Financial & Non Financial Suport.
• We can make what we want, but do we make what we need? The failures in various industry were
failures at the bottom line, but also a failure to lead the industry.
• As we cut back on jobs, did we get smarter about the ones left behind?
Did you get Leaner, and not just leaner? Are you more energy efficient? Did we concentrate on making
did you take the slowdown as an opportunity not to just cut costs, but improve operational effectiveness?
Here’s a simple truth: The smarter manufacturers did all of the above. They cut jobs, but they also
got better at the things they can control inside their four walls.
Are we going to reach across the waters and the boundaries to find new markets in which to sell
our Leaner-made products? Are we going to branch out into new areas in the domestic market?It is
understood that during the recession of a number of Industries began providing products for a wider
range of businesses. If they got caught by the slowdown this time, they worked to make sure it won’t
happen again.
• How do we keep this from happening again? Besides all of the above, it’s summed up in one
word: Innovation. We need to inspire our people and develop our processes around innovation.
The difficulty here is not the innovation itself. As hard as that might be, the harder part is inspiring
the innovators to keep working hard, regardless of the things that have happened over the last 15
months.
i. Purchase Manager’s Syndrom “Product management is responsible for quality sourcing — but
Business Manager wanted profitability! Purchase Manager’s KRAs clashes with the KRA of
YP Chawla 1.4- 3/10
ii. Replacement of the equipment if faulty, will destroy the Brand is the cry of the Sales Manager
and reflects on his KRA. His targets are to improve market share, Brand image ….
iii. Economise by (say) 20% over last year is the KRA under Management by Objectives by the
Materials Purchase Manager.
iv. Service Manager intends to improve his service delivery to meet his KRAs but needs an inventory
of the Spares and is also under pressure from Marketing Manager for prompt service.
v. Business Manager has to pull the costs down for generating as much of Profit as is possible
vi. Operations Manager covering Production & Maintenance says “Garbage in Garbage out “ with
KRA of Lowest Cost of Production, good fill rates in terms of volumes, low rejection rate , low
field failures….
vii. Customer and consumer delight falls in my turf…” is the Cry of th Sales Manager who is not
supported by the Service Manager For quick turnround of the Service call or Stores Manager for
release of an inventory for replacement.
viii. Sales, Services, Business head, Marketing, Operations, Maintenance, Purchase……. all have
to meet their respective targets.
ix. Customer Service Function & the Bottom Line is the KRA of COO
x. MD: Has to yell, forget your KRAs & see how we can adopt a serious customer satisfaction
approach that is also not at variance with our bottom line need!”
These are the competing chalanges of any Manager including that of a Maintenance Manager – the
subject topic here. The budget for everyone has been tight in this Meltdown.
It is a Total Team’s Effort to revive the
Growth of the Plant
A running plant is a normal situation & does not come to the notice of any
one. But a Shut down plant with no hum frowns the face of every plant
employee. Least Shut down time, No breakdown, Least Maintenance Cost
are expected from a Plant Asset Mainatenance Manager.
and high equipment reliability are the worries of the Asset Maintenace Manager.
The Challanging Task of a Plant Manager is to adopt Plant maintenance best practices, Plant
Maintenance Guidelines and Plant Maintenance Overview and critical factors that need to be made
for successful plant maintenance management.
The Maintenance Manager New Target is Zero Breakdown Maintenance. This is built on three
fundamentals. The first is zero breakdown equipment needs low-stress parts kept in good health.
The less fatigued the parts, the more reliable and failure-free will be your equipment.
The second requirement for zero breakdown maintenance is to stop human error from causing plant
and equipment failures. The Maintenance team is to know how to prevent degradation and produce
maximum reliability, the longer will your plant run well. The third premise is that the Management
benchmarks the plant with world-class equipment performance. This means removing all operational
risks to the equipment. The more integrated your operational risk management is across the
equipment life cycle, the more certain you are to get zero breakdowns, and always deliver low
production costs and low maintenance costs is the task of today’s Assest Manager.
The Zero Breakdown Maintenance identifies the zero breakdown strategies and key factors in
successful zero breakdown maintenance management. It sets the business-wide systems, the
operational risk management and the maintenance skills that ensure Maintenance team and parts
always work well together for the success of the business. People, processes and parts; man, machines
and methods: these are what make the business successful. The zero breakdown strategies in the Zero
Breakdown Maintenance focuses to ensure that the equipment parts are always in good health so that
your plant and equipment are always highly reliable.
Maintenance including its planning and scheduling training content to boost the performance is
set by the Plant Management.
Leading-edge coverage is required to be developed to take your team through the complete maintenance
planning process and the maintenance work scheduling process. It may grab your interest by using
imaginary discussions between Sham Singh, an old Maintenance Planner due to retire or has been
laid off in the Meltdown, and Ram Singh, the new Maintenance Planner who will replace him. It has
to focuss on helping you to become an outstanding maintenance planner who knows exactly how to
control maintenance work quality, and do maintenance scheduling, that delivers highly reliable plant
and equipment.
There has been continuous updating of the Maintenance Managers who have found time during the
Meltdown for:
Workforce Development and Future: Addressing the number one issue facing Plant Managers
today and recognizing Plant Engineering’s engineers of the future.
Enterprise Asset Management: Driving greater productivity and lower costs through effective asset
Management.
YP Chawla 1.4- 5/10
Thus ,the Plant Engineering Aspects today covers energy management, workforce development,
asset management and plant-to-enterprise connectivity .
During Meldown Some lessons as under have been passed on to various Management teams :
Value in experience & Wealth of talent: “start some buzz around how much value there is out there
ready and willing to bring real experience and expertise to the company?”
Culture of Looking at both sides: We know, our best lean talent comes from those who live and
grow in that kind of culture– then we will be in trouble in 10 years. It is hard to look at all sides of this
when the economy keeps punching us in the stomach, but being prepared and building a pipeline
of both types: very experienced and those also young and passionate about manufacturing , plant
maintenance is what will get us through and stronger when the pendulum swings the other way.”
Dealing with both problems: The challenge going forward isn’t about manufacturing or plant
maintenance as a whole. Individual plants need to take a look at how they will get better, how they will
recruit and train and incent workers to deliver their best work every day. From that comes efficiency,
which helps drive growth and stability.
In today’s turbulent times, corporates across India Inc., have been facing the ultimate challenge of
improving the efficiency level of employees. And experts say that in such a scenario, creating a climate
of freshness and motivation for employee through a process of constant renewal is critical.
With some lay-offs and salary cuts , and of course, more work being assigned to less number of people
during the current Meltdown , it has become all the more challenging to innovate ideas in order to keep
up the motivation level of employees. Unique methods to do so can only provide stronger means of
running a successful organization. The key is to use newer approaches that continually reinforce the
fact that employees’ ideas are welcome, valued, and rewarded. Engaged and motivated associates
deliver better effectiveness and efficiency. Constantly improving and innovating the practices deployed
to motivate the associates is a must, irrespective of the market situation.
Experts say that a motivated and engaged employee will always go the extra mile in an
organization. S/he becomes the flag bearer of the organization and helps create positive perceptions
in the market. Especially in times of economic turmoil, it is necessary to motivate employees and help
them see the bigger picture of where the organization is headed, and this needs to be regularly re-
enforced It is essential that employees see that they are major stakeholders in the accomplishment
of the organization’s mission. In essence, every organization is as good as the employees, so during
tough times, motivated employees will always unite to ensure that their organization is able to meet
their objectives.
It is essential that employees become Visionaries in their respective fields see that they are major
stakeholders in the accomplishment of the organization’s mission.
YP Chawla 1.4- 6/10
At any given point in time, irrespective of the economic scenario, it is imperative that the associates
in an organization feel motivated and engaged. An associate is the most important stakeholder in an
organization enabling the organization to achieve and surpass its goals constantly, which is why it is
important to keep them motivated and engaged.
In today’s times, even the strongest and most powerful corporates are facing the challenge to improve
the employees’ productivity & the Plant’s Productivity to achieve excellance in Manaufacturing
Competitveness.
Needless to say, engaged and motivated employees create successful organizations. No strategy
or corporate plan can be implemented without the committed and passionate involvement of its
employees.
In any Problem Situation, One way to solve problems is to redefine them — to find a way to agree rather
than to disagree. Another way is to break their patterns. We have all found ourselves in stuck states, in
which we recycle our own mental dirty dishwasher. It’s like a record stuck in a scratched groove, playing
the same tired refrain over and over again. He way to get the record unstuck is to give the needle a
nudge or pick it up and put it somewhere else. The way to change a stuck state is the same: One needs
to interrupt the pattern – the tired old refrain – and start a new.
The Maintenace today has achieved significance to be a Total Productive Maintenance (TPM)
covering :
• Maintenance - maintaining function or fixing?
• Current state of equipment Vs its worst state or its state relative
to Its future state
• OEE - measuring and managing losses from ideal
• Operator-Owner; Maintainer-Improver Principles
• Use of PM, PdM, and Planning
• Training and Continuous Learning
This Reliability Roadmap for the Plant Maintenane has to be drawn and implemented and supported
fully.
• Remove obsolete parts that are wasting shelf space and increasing the time to find parts.
quantities.
• Classify or reclassify inventory levels on the MMS and determine appropriate service levels for
each class (e.g., “A” class items are high value or experience high-volume usage, and should
therefore have higher service levels or fewer stockouts).
• Examine the supplier history on MMS and determine if the Plant can consolidate and reduce
the number of vendors to improve leverage in negotiating prices and terms.
• Conduct Pareto analysis on work history to determine if the root cause of the more expensive
plant problems correlate with a given vendor, brand, type, size or other characteristic of parts
used (e.g., Brand XYZ light bulbs seem to cause expensive electrical problems).
• Governance reform;
YP Chawla 1.4- 8/10
We keep on investigating & investing in new technologies for better productivities. We also
plan activities of Maintenance of our Plants Assets on Workshop or Major equipment or on
Centralised Maintenance efforts or decentralised.
All this is a very dynamic process & behind the wheels of this dynamism is The Human Asset.
It has provided an excellent opportunity to all the People in the Industry to look deeply into
governance of their own activities and strive to look for the excellance. A few of the notable
steps by the Indian Industry during this time that have come to the notice are:
Material Information Flow Analysis have been carried out for tangible throughput, Productivity
increase,
TAKT Time Vs Minutes Assigned per Employees
Shiftting of a Plant asset to another Location (This is similar to buying an Old Plant Asset available
economically elsewhere in the heat of Economic Meltdown, and shifting it to a new Location)
by Cross Functional Team with Task & Sub Tasks built a Cohessive team for Challanging times
like the present Meltdown.
Internal Customer Concept – HR being the Provider of serving the departments with requisit
Manpower through Talant Hunters for Cross Function Shift.
Micro Level Mapping including Video Shoots to develop 5 S Concepts of keeping the Shop Floor
YP Chawla 1.4- 9/10
Hardware is not always the best or most efficient solution. The experts observe that about 80% of
an organization’s problems lie in the Procedures, Training, and /or Supervision. The Plant Assets
Maitenance Work Model is an action oriented method to implement solutions by encompassing
the solutions with the Humans in the loop, working with Lean & Smart Organisation, Work on
Reduced Inventory and Enhancing the Productivity.
YP Chawla 1.4- 10/10
About the Author: BETech. & MBA (Fin), PGDPM & PGDMM from Delhi University.
Export Mgmt. from Oxford. Over 3-1/2 decades of Experience in diversified sectors
covering Energy including Solar & other Renewable Energy, (Ex. BHEL), Water Sector,
Agriculture, Infrastructure. Widely travelled abroad & in India including Foreign Postings.
National Jt Secretary of IIPE & Chairman of Steering Committee of 21st AMMP.
Contact : ypchawla@gmail.com ; 98107-08707
Written Papers on diversified subjects-
Energy Sector – Conventional, Renewable,
Zero Berakdown Maintenance in Steel Sector. Waste Management in Steel Plants
Iron Ore Beneficiation ; Waste Management; Irrigation Sector ; Water Sector etc. etc.
Disclaimer – While every effort has been to taken to ensure that the published information is authentic & reliable; and has been used by the author very successfully, the
author or the company undertake no liability for any damage, accidents, financial losses or expenses arising from the this paper or a different behaviour of the economy
so described.