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Explore India - decide your next 1. How can I book a train ticket on Yatra.com?
destination... 2. How will I know which station to choose for my booking?
Select a city 3. I don’t understand the various classes of Indian Railways, how can I select which one to book?
4. Is the information on seat availability and pricing reliable?
Ask our Experts
5. How can I see a list of stations on a particular route?
Wondering where to eat, what to see...
6. What do the different booking status types mean?
7. Can I board a train if my ticket status is RAC even after the chart has been prepared?
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8. I have heard that railways allow for last minute booking. Is that possible on Yatra.com?
Hotel Reviews 9. While booking, why am I asked to reconfirm the departure and destination stations?
Recommendation by real travelers... 10. How can I check for availability for a different set of dates?
3. I don’t understand the various classes of Indian Railways, how can I select which one
to book?
There are essentially seven types of seating available in Indian Railways. These are:
- AC First Class (1A): This is the most expensive ticket. Passengers are seated in two- or four-berthed private
compartments, which are air-conditioned and spacious.
- AC 2 Tier (2A): Passengers are seated in air-conditioned carriages that are split into two- or four-berthed
compartments that are separated by curtains.
- AC 3 Tier (3A): Air-conditioned seating in three-tiered compartments.
- First Class (FC): Passengers are seated in two- or four-berthed private, non-air conditioned compartments,
which are spacious and suited for overnight journeys.
- AC Chair Car (CC): Air-conditioned seating with reclining seats. It is available in most inter-city expresses
trains such as Shatabdi.
- Sleeper (SL): Similar to AC 3 Tier, but without air conditioning.
- Second Seating (2S): Non-air conditioned seating accommodation on bench-styled seats.
When you search for trains, you must select a class. However, from our search results page you can just click
on the tab for a different seating type and see the list of trains for that.
7. Can I board a train if my ticket status is RAC even after the chart has been prepared?
Yes, you can board a train if your ticket status is RAC. A seat will be allotted to you if it remains vacant
because a passenger didn’t show up or cancelled at the last minute.
8. I have heard that railways allow for last minute booking. Is that possible on Yatra.
com?
Just like Indian Railways, we also offer tatkal booking. That is, customers can book tickets five days before the
train's departure from that train’s tatkal quota. Further, customers will have to pay an extra amount as tatkal
charges. Please note, senior citizen discount is not applicable on tatkal bookings. You can view more
information on the Railway’s Tatkal Rules here.
9. While booking, why am I asked to reconfirm the departure and destination stations?
Yatra.com allows you to search for trains between two cities. However, it is possible a city may have more
than one station. In such cases it is important for us to reconfirm your departure and destination stations in
order to complete the booking.
10. How can I check for availability for a different set of dates?
There are three possible options for you to check for availability for a different set of dates. First, use the
Modify Your Search option and run a fresh search.
Second is to use the Previous Day/Next Day links from the search results box. Using this, you can check the
availability for the next or previous six days.
However, the easiest way to check availability would be to use the Next 5 Dates link below the availability
status. The seat availability for the next 5 scheduled departure dates for that train will be displayed on the
screen. You can make your selection right there and continue with the booking process.
3. How long before the departure of a train can I make an online booking?
Online booking is possible till the final chart for the train is prepared, this is normally 4 hours before the train’s
scheduled departure. However, sometimes railways do prepare the chart the night before the train’s departure,
especially in the case of early morning trains.
5. What is the maximum group size for which I can book tickets?
Online booking is possible for a maximum of six passengers. This number includes any children or senior
citizens who are traveling together.
6. I am traveling with a group of 8 other people. How can I make a group booking?
Currently, online reservation is possible for a maximum of 6 passengers at a time. However, if you are
traveling with a larger group (of say 7 or more), you can divide the group and make multiple bookings.
7. What are the different ticket types that I can book online?
Yatra.com offers you the facility to book confirmed as well as RAC and waitlisted tickets online. You can also
book tickets under the tatkal quota.
8. The site is showing that seats are available on the train I want to book, but my
booking failed. Why?
Sometimes bookings fail because:
- The waitlist quota has been filed and no more seats are available.
- There is a problem with the railway reservation system.
In either case, you can just re-try for the same train or book on another one.
9. I was not able to make a successful booking. Can Yatra Customer Service help?
It is likely the booking failed due to a problem with the Indian Railways Reservation System. In such cases, our
Customer Service Team will not be able to help you. You will have to try booking a ticket online again or
choose another train. However, if the booking failed but the payment was processed, a Yatra Customer
Service Representative will help you in processing the refund.
10. I was able to make a confirmed booking, but I have not been allotted a berth or
coach. Why is that?
As you have a confirmed ticket, you don’t need to worry if your ticket doesn’t have a seat number. Sometimes,
especially in the case of AC First or Executive Class booking, railways do not assign a seat till the final chart is
prepared. At that time, you will find out your seat and coach number through the chart.
2. Can I avail senior citizen discount on online tickets booked through Yatra.com?
If you are a man or woman over 60 years of age, then you can avail the railways senior citizen discount. Just
select the Senior Men or Women option in the booking engine and remember to carry your age proof along
with the e-ticket.
3. I selected the Senior Men option, but I am unable to see the discount on the booking
page. Why is that?
Our train search results automatically updates fares in case of senior citizen discounts. If you can’t see that, it
is possible that you have chosen a tatkal or Garib Rath train. Senior Citizen discount is not applicable on this
quota or train.
4. Other than the senior citizen’s discount, if there any other discount available on online
bookings?
Sorry, currently we only support senior citizen’s discount on our site.
8. Can you tell me more about the various components of the fare?
Broadly, the fare components of a ticket can be explained as:
- Base fare: This is the basic fare of any train ticket. Children and senior women are charged 50% of the adult
base fare. Senior men are charged 70% of the base fare.
- Railway charges: These include reservation and superfast fee, concession and other charges as specified by
Indain Railways.
- Tatkal Charges: As specified by Indian Railways.
- IRCTC Charges: This includes IRCTC service charges.
- Yatra Charges: We charge a service fee of Rs 10 for non–AC classes and Rs 20 for AC classes.
- Transaction fee: Transaction fee is 1.8% of the total of the above charges.
3. I had booked tickets for two people, now I want to cancel only one. Is partial
cancellation possible?
Yes, the online cancellation facility is available for both full and partial cancellation. You can cancel only one
part of a booking, such as the reservation for one passenger in the group. Just make the relevant selection
during the cancellation process.
6. How can I cancel my ticket after the chart has been prepared?
Tickets cannot be cancelled online after the chart for the train has been prepared. For that you will have to
send an email to IRCTC at etickets@irctc.co.in with your PNR Number, Yatra Reference Number, and the
transaction ID mentioned on your ticket. After the cancellation is confirmed, please contact Yatra Customer
Service to claim the refund. We will process the refund within the next few days.
8. Can I amend a booking in case I have made a booking in which the age of the
passenger is incorrect?
Changing or amending a passenger’s age after an e-ticket has been booked is not possible. However, if the
difference in age is not much the ticket checker in the train may still allow you to travel. But if you decide to risk
it, remember to carry a proof of identity with you.
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