Alcatel OmniPCX Enterprise

Alcatel 4028/4029
First
 User manual
How

Introduction How to use this guide

Thank you for choosing a telephone from the 4028/4029 range manufactured by Alcatel.
Your 4028 (IP set)/4029 (digital set) terminal has a new ergonomic layout for more effective communication. • Actions • Keypad
c ef

„ A large graphic screen, in conjunction with various keys and the navigator, allows you to make calls, configure and program Lift the receiver. 2ab
jkl
3d
6
mno
Numeric keypad.
5

your telephone,
Hang up. Alphabetic keypad.
„ a receiver that is pleasant to use: it fits nicely in the hand with a flexible grip section,
2 Specific key on numeric keypad.
„ communication is even more convenient using the audio keys (loudspeaker, hands free),

„ using the convenient alphabetic keypad, you can call your correspondents by name.
• Navigator

Move the navigation key up, down, to the left or to the right.

To go back one level (press and release) or to return to the welcome page (press and hold) ;
during a conversation, can be used to access the different pages (Menu, Perso, etc.) and to return
to the telephone screens.

• Display and display keys • Audio keys

Smith John Loudspeaker,
Partial view of display.
hands free.

… Display key. Adjustment “reduce”.

Adjustment “increase”.

• Programmable keys and icons • Other fixed keys

Line key. Fixed key.

Icon corresponding to key. MENU key.

Voice mail access key.

• Other symbols used

Means that the function is accessible from the Menu page.

Means that the function is accessible from the Perso page.

Means that the function is accessible from the Info page.

Means that the function is subject to programming. If necessary, contact your installer.
Means that the function can be accessed by pressing a programmed key - see Program the keys
for the Perso page or the add-on module.
These symbols can be supplemented by small icons or text.

3
How
 Contents
Toc

Getting to know your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.6

5. Keep in touch. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
1. Description of the screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 5.1 Diverting calls to another number (immediate diversion). . . . . . . . . . . . . . . . . . . . . . . . . p.19
1.1 Welcome screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.7 5.2 Diverting your calls to your voice message service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
1.2 Call management screen. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 5.3 When you return, consult recorded messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
1.3 Application screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.8 5.4 Diverting calls to your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.19
5.5 Forwarding your calls from the receiving terminal (“Follow me”) . . . . . . . . . . . . . . . . . . p.19
2. Using your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
5.6 Applying a selective diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
2.1 Making a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
5.7 Cancelling all diversions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
2.2 Receiving a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
5.8 Cancelling a specific diversion . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
2.3 Using the telephone in "Hands free" mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.9
5.9 Diverting calls when your line is busy (divert if busy) . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
2.4 Activating the loudspeaker during a conversation (receiver lifted). . . . . . . . . . . . . . . . . . p.9
5.10 Do not disturb . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.20
2.5 Calling your correspondent by name (company directory) . . . . . . . . . . . . . . . . . . . . . . . p.10
5.11 Leaving a recorded message for internal callers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2.6 Make calls via your programmed call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
5.12 Consulting written messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.21
2.7 Calling from the common directory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10
2.8 Redialling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 6. Managing your charges . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.9 Call back the last caller. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.10 6.1 Charging your calls directly to business accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.22
2.10 Requesting automatic callback if internal number is busy . . . . . . . . . . . . . . . . . . . . . . . . . p.10 6.2 Finding out the cost of an outside call made for an internal user from your terminal . . . p.22
2.11 Answering an internal call in intercom mode . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
7. Programming your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
2.12 Sending DTMF signals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
7.1 Initializing your voice mailbox. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
2.13 Mute, so that your correspondent cannot hear you . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.11
7.2 Customising your voice greeting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
3. During a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 7.3 Modify the password for your phone set. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
3.1 Making a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 7.4 Modify the password for your voice mailbox . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.23
3.2 Answering a second call during a conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 7.5 Adjusting the audio functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
3.3 Switching between calls (Broker call). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 7.6 Adjusting screen brightness . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
3.4 Transferring a call . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.12 7.7 Selecting the welcome page . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.24
3.5 Three-way conference with internal and/or external correspondents (conference). . . . p.13 7.8 Selecting language . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3.6 Talk simultaneously to more than 2 correspondents . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 7.9 Program the keys for the Perso page or the add-on module . . . . . . . . . . . . . . . . . . . . . . p.25
3.7 Placing a call on hold (hold) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.13 7.10 Programming direct call keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3.8 Placing an outside call on hold (parking) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 7.11 Programming an appointment reminder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.25
3.9 Intrusion into an internal conversation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 7.12 Identify the terminal you are on . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
3.10 Adjust audio volume . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.14 7.13 Lock / unlock your telephone. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
4. 7.14 Configuring the audio jack of your telephone . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
Sharing. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
7.15 Modify the associated number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.26
4.1 Answering the general bell . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
7.16 Create, modify or consult your intercom list (max. 10 numbers) . . . . . . . . . . . . . . . . . . p.26
4.2 Manager/secretary filtering . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15
4.3 Call pick-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.15 Guarantee and clauses . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.27
4.4 Hunting groups . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.5 Calling an internal correspondent on his/her pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.6 Answering a call on your pager . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.16
4.7 Calling a correspondent on his/her loudspeaker . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.8 Sending a written message to an internal correspondent . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.9 Send a voice message copy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . p.17
4.10 Sending a recorded message to a number / a distribution list . . . . . . . . . . . . . . . . . . . . . p.17
4.11 Broadcasting a message on the loudspeakers of a station group . . . . . . . . . . . . . . . . . . . p.18

5
 Getting to know your telephone „ Display and display keys
Contains several lines and pages providing information on calls and the functions accessible via the 6 keys associated with the words on the
screen.
Telephone

„ Indicator light Transfer icon: pressing the key next to this icon allows you to program or change the transfer function.
Adjust the tilt of the screen • Flashing green: incoming call.
• Flashing red: alarm. Headset connected. Appointment programmed.
Handset
Silent mode activated. Telephone locked.

Display keys: pressing a display key activates the function shown associated with it on the screen.

„ Navigation

OK key: used to validate your choices and options while programming or configuring.

Left-right navigator: used to move from one page to another.

Up-down navigator: used to scroll through the content of a page.

Back/Exit key: to return to previous menu (short press) or return to first screen (long press) ; during a conversation,
provides access to welcome screens (Menu, Info, ...) and to return to the conversation icon screens.

„ Welcome screens

Menu page: contains all functions and applications accessible via the keys associated with
the words on the screen.

Alcatel 4028
Perso page: contains call line keys (allowing supervision of calls) and programmable call
keys.
Info page: contains information on the telephone and the status of its functions: name, telephone number, number of messages, acti-
vation of transfer function, appointment reminder, etc.

Socket for connecting headphones or a

Hands-free / Loudspeaker unit Alphabetic keypad „ Call display
Incoming call. Call in progress or outgoing call.
„ Audio keys
Hang-up key: to terminate a call.

Hands-free/Loudspeaker Key: to make or answer a call without lifting the receiver.

• Lit in hands-free mode or headset mode (short press).
Call on hold*.
• Flashing in loudspeaker mode (long press).

Intercom/Mute key:
• during a conversation: press this key so that your correspondent can no longer hear you.
• terminal idle: press this key to answer calls automatically without picking up the receiver.

If you get two calls at the same time, you can switch from one call Left-right navigator: used to check calls.
To adjust the loudspeaker or handset volume up or down to the other by pressing the display key associated with each call.

„ Extension unit „ Function keys and programmable keys

An extension unit can be fitted to your telephone. This provides additional keys which
can be configured as function keys, line keys, call keys etc.
To affix labels: push the holding strip of the unit backwards to you and lift it. Install
the label under the keypad, in the housing designed for, and place the keypad back
into position.
Guide key: used to obtain information on functions of the 'menu' page and to program key of the 'perso' page.
Messaging key to access various mail services:
if the key flashes orange, a new voice message, a new text message or a call-back request has been received.
'Redial' key: to access the 'Redial' function.

Programmable key (F1 and F2 keys):

6 lit when the function associated with the key is activated.
 1 Description of the screens
Other

„ Perso page: contains call line keys (allowing supervision of calls) and programmable call keys. The up-down navigator
is used to access all the direct call keys (apart from those displayed by default). Direct call keys are programmed or
1.1 Welcome screens modified via the Information key.

Menu page Perso page Info page

Time and status icon

Date

Call forwarding icon

Stationary: no forwarding
activated.
Rotating: forwarding activa-
ted

Scroll bar: shows „ Info page: contains information on the telephone and the status of its functions: name, telephone number, number of
the position on a messages, activation of transfer function, appointment reminder, etc.
page

Displays the content of the

page selected

„ Menu page: contains all functions and applications accessible via the keys associated with the words on the screen.
From this page, it is possible to adjust the ringer volume and screen brightness, program the time of an appointment,
lock the terminal, define the default page displayed, configure voice mail, and access telephone functions such as calling
back one of the last 10 numbers or intercepting calls.

Left-right navigator:
used to move from one page to another.

Up-down navigator:
used to scroll through the content of a page.

7
 1 Description of the screens

1.2 Call management screen 1.3 Application screen

Date Incoming call icon Time and status icon Date Application name

Time and
status icon

Call holding icon Call in progress icon

Application
Incoming call presenta- screen
tion screen. This screen is
temporarily displayed when a Events screen
call arrives and shows the
name and/or number of the
Pop-up display of caller.
functions accessi-
ble while the call is
taking place

„ Application screen: displays information relevant to programming or configuring the telephone.

„ Events screen: displays events connected to the programming or configuration operations in progress,
confirmation, rejection, error, etc.
Each tab corresponds to a call, the status of which is symbolized by its icon (in progress, held, arrival of new call).
When a call is in progress, use the left-right navigator to look at held or incoming calls.

Use the up-down navigator to display the functions accessible. These functions (transfer, conference, etc.) are
directly related to the status of the call consulted. For example, the transfer function will not be available
between a call in progress or a held call and an incoming call.

Back/Exit key:
used to switch from a telephone screen to an application screen. For example, can be used while a call is in pro-
gress to look up a number, program an appointment reminder, etc.

Calls can also be managed from the Perso page.

While the call is in progress, press the Back/Exit key and display the Perso page.
Calls in progress or waiting are displayed on the different line keys. It is then possible to converse with the caller
of your choice by pressing the key associated with him.

8
 2 Using your telephone
Other

2.1 Making a call 2.3 Using the telephone in 'Hands free' mode

„ Terminal idle:
c f c f
ab de ab de
2 3 2 3
o OR o OR
mn mn
jkl 6 jkl 6
5 5
you are in hands free
dial directly lift the number hands free mode
the number receiver required
for your call Press and terminate
release your call

2a
bc
3d
ef „ Call in progress:
o OR OR
mn
jkl 6 Paul
5
Conversation 00:23'

number programmed line correspondent’s during a conversation

required key name Paul
Conversation 00:23'

during a press and release

To make an external call, dial the outside line access code before dialling your
correspondent's number. 9 is the default code for an outside line. conversation

During a conversation, you can lift the receiver without terminating the call.
For the operator, dial '0' (by default).

• If the internal or outside number does not reply: Activating the loudspeaker during a conversation (receiver lifted) -
2.4 Loudspeaker.
LS announce Call back Text mail
OR OR

broadcast a message on request callback to a send a written the loudspeaker key flashes
Paul
the loudspeaker of the busy terminal message Conversation 00:23'

free terminal during a activate loudspeaker

conversation (long press)
Text mail
OR OR

OR the key is no longer lit

send a voice message go to next screen
adjust volume deactivate
(7 levels) loudspeaker
2.2 Receiving a call (long press)

press and release the loudspeaker key to switch to hands free mode (light steady).
OR OR
Paul
is calling

lift the hands free press the key next to the

receiver 'incoming call' icon
9
 2 Using your telephone

2.5 Calling your correspondent by name (company directory) 2.8 Redialling

10:30
Redial
OR menu

enter the name or initials or select the type of search you 'Redial' key reach the 'Menu'
the surname and first name want (last name, last name page
of your correspondent and first name* or initials*)

last number redial

Display of all the correspondents
meeting the search criteria

2.9 Call back the last caller (whose call was not answered)
OR OR

caller Callback last

display the press the key modify the search
previous and associated with
next names the 10:30
No reply Last caller :
correspondent menu
to call
*Name must be entered in format name/space/first name. reach the 'Menu' call back the last caller
page

2.6 Make calls via your programmed call keys

2.10 Requesting automatic callback if internal number is busy

10:30
Helen
PERSO Call back
internal number busy callback request acknowledged

access the find the correspondent call the chosen

'Perso' page you want to call from correspondent
the programmed call
keys

2.7 Calling from the common directory

Your terminal has access to a common directory of outside numbers.

bc ef
2a 3d
o
mn
jkl 6
5

directory
number
10
 2 Using your telephone

2.11 Answering an internal call in intercom mode 2.13 Mute, so that your correspondent cannot hear you

You can answer without lifting the receiver. When you receive an internal call, your telephone rings and you are connected You can hear your correspondent but he/she cannot hear you:
directly in hands free mode. The screen shows the caller’s identity.
• To activate - Terminal idle:
The key lights up
Paul
Conversation 00:23'

corresponding LED lights up

during a disable microphone
conversation

When your caller hangs up, intercom mode remains active. The key is no longer lit

• To deactivate - Terminal idle: resume the

conversation

the corresponding LED goes out

2.12 Sending DTMF signals

During a conversation you sometimes have to send DTMF signals, such as with a voice server, an automated attendant or a
remotely consulted answering machine.

Send DTMF
Paul
* OR

Conversation 00:23'

during a to activate
conversation

The function is automatically cancelled when you hang up.

11
 3 During a conversation
„ Answer call displayed:
Other

3.1 Making a second call during a conversation

Take call
OR
John
Conversation 00:23

Enquiry call 2a
bc
3d
ef
line key for which the first call is on hold
o
mn
Paul
Conversation 00:23'
5
jkl 6 John icon is flashing
Conversation 00:23
• To return to your first caller and end the conversation in progress:
during a number of the first call is on hold
conversation second
correspondent OR OR
• Other methods for calling a second correspondent John
Conversation 00:23
Paul
In conversation

2a
bc
3d
o
ef

Dial directly the number for your call. key associated with the
mn
jkl 6
5
'incoming call' icon

Name of second correspondent.

- To access the 'Redial' function (press and hold). Switching between calls (Broker call)
- Call back on the last 10 number dialled (short press). 3.3

Programmed line key. During a conversation, a second call is on hold.

To accept the second call:
• To cancel your second call and recover the first:

Enquiry off John Paul

OR Conversation 00:23 Conversation 00:52
John Paul
Conversation 00:23 Conversation 00:23'
key associated your first call is placed on
with the hold
'incoming call'
icon

If you make an error, hang up: your telephone will ring and you will recover your first
call.
3.4 Transferring a call

• To transfer your call to another number:

3.2 Answering a second call during a conversation
bc ef
2a 3d
o
mn
• A second correspondent is trying to call you: Paul
Conversation 00:23'
5
jkl 6 John
Conversation 00:23

during a Calling a the first call is on hold

conversation second person
Paul Paul
is calling
during a
Conversation 00:23'
conversation
during a name or no. of the caller
conversation displayed for 3 seconds

12
 3 During a conversation
• If the number receiving the transfer answers:

Call back
3.6 Talk simultaneously to more than 2 correspondents

You are in a conference call with 2 correspondents. To add another correspondent to the conference:

You can also transfer your call immediately, without waiting for the number to answer, using either of the two methods described
ef
above. Add 2a
bc
3d
Paul o OR
mn
John jkl 6
5
00:23

Transfer between two outside calls is not generally possible (depends on country correspondent’s name
concerned and system configuration).
or number

Conference
Insert
Three-way conference with internal and/or external correspondents Number of participants:

3.5 (conference)

„ During a conversation, a second call is on hold:

3.7 Placing a call on hold (hold)

Conference
Paul
John John
Conversation 00:23 00:23 • Exclusive hold:
During a conversation, you wish to place the call on hold and recover it later, on the same telephone.
select the 'conference'
function
„ Cancel conference and return to first correspondent (if conference is active): Put on hold
Paul Paul
Conversation 00:23' On hold

End conference during a your call is placed on hold

conversation
• Recover the call on hold:
„ Hang up on all correspondent (if conference is active):

End conference Paul Paul

OR On hold Conversation 00:23'

key associated with the

„ After the conference, to leave your two correspondents talking together: 'incoming call' icon

Call back
OR

13
 3 During a conversation
• Common hold:
To recover your call on any telephone in your system.
Call pick up Park/retrieve
services call
Hold
Paul
Conversation 00:23'

during a your call is placed on

If the parked call is not recovered within a preset time (default value 1 min 30), it is
conversation hold transferred to the operator.
Recover the call on hold from any telephone:

Paul
Conversation 00:23'
3.9 Intrusion into an internal conversation
key associated
with the Your correspondent’s line is busy. If the number is not “protected” and if authorised, you can intrude into the call:
'incoming call'
icon Intrusion Intrusion

3.8 Placing an outside call on hold (parking) same key to exit

• Protection against intrusion:
call Park/retrieve protection Intrusion

You can place an outside call on hold and recover the call on another telephone:
bc ef
2a 3d
o
mn
jkl 6
5
Park the call
Paul
Conversation 00:23' press programmed enter the
key number
during a
conversation
Protection is cancelled when you hang up.
A parking announcement message is displayed on the screen of the parking destination
set.

• To recover the parked call:

3.10 Adjust audio volume
call Park/retrieve

To automatically take the parked call, pick up the handset of the parking destination set.
During a call, to adjust the volume level of the loudspeaker or receiver:

10:30
Settings Services Consultation
menu
OR
Paul
reach the 'Menu' in conversation

page
during a adjust audio
conversation volume

14
 4 Sharing
Other

4.1 Answering the general bell 4.3 Call pick-up

You hear a telephone ringing in an office where no-one can answer. If authorised, you can answer the call on your own telephone.
call pick up Night service
• If the telephone ringing is in your own pick-up group:
When the operator is absent, outside calls to the operator are indicated by a general bell. To answer:
up Group call pick

10:30
Settings Services
menu 10:30
Settings Services
menu
reach the 'Menu'
page reach the 'Menu'
page

Consultation Call pick up Night service

services call pick up Consultation Call pick up Group call pick
services up

• If the telephone ringing is not in your pick-up group:

4.2 Manager/secretary filtering pick up Individual call

Screened list : 10:30

Settings Services Consultation
menu
System configuration allows “manager/secretary” groups to be formed, so that the manager’s calls can be directed to one or more
secretaries.
• From the manager’s or secretary’s telephone: reach the 'Menu'
page

incoming calls are filtered by a chosen person

ef
(secretary, etc.) Call pick up Individ pick up 2a
bc
3d
o
mn
services 5
jkl 6

press
programmed key number of
telephone
ringing

The system can be configured to prevent call pick-up on certain telephones.

same key to cancel

Filtering is indicated on the manager’s telephone by the icon corresponding to the

“filtering” programmed key.

15
 4 Sharing

4.4 Hunting groups 4.5 Calling an internal correspondent on his/her pager

• Hunting group call: The number called does not answer and you know that the person called has a pager:
Certain numbers can form a hunting group and can be called by dialling the group number.

ef ef
2a
bc
3d Paging 2a
bc
3d
bc ef mn
o
mn
o
2a 3d 5
jkl 6 jkl 6
o 5
mn
jkl 6
5
number called number called
Group No.
• Temporary exit from your hunting group:
hunting group Go out of paging in progress is displayed

10:30
Settings Services
menu
Your correspondent can answer from any telephone in the system.
reach the 'Menu'
page

Consultation Additional Out hunting grp 2a

bc
3d
o
ef
4.6 Answering a call on your pager
mn
services 5
jkl 6

your group number Paging answer

• Return into your group: A call on your pager can be answered from any telephone within the system.
group Go into hunting
10:30
Settings Services
your pager beeps menu
10:30
Settings Services
menu
reach the 'Menu'
reach the 'Menu' page
page
Consultation Paging Paging answer 2a
bc
3d
ef

o
mn
ef jkl
Consultation Additional In hunting grp 2ab
c
3d 5 6
o
mn
services 5
jkl 6
your extension
your group number number

Belonging to a group does not affect the management of direct calls. A specific
telephone within a group can always be called by using its own number.

16
 4 Sharing

4.7 Calling a correspondent on his/her loudspeaker 4.9 Send a voice message copy

Your internal correspondent does not answer. If authorised, you can remotely activate your correspondent’s phone:
ef
new voice 2a
bc
3d
o
mn
LS announce message 5
jkl 6

Paul

personal code
your
correspondent
display number of new and old Consult
does not reply messages

you are connected to the loudspeaker on your correspondent’s

phone (if he/she has the hands free function)
Text mail
Forward msg Exit
Record your message

4.8 Sending a written message to an internal correspondent

ef
bc Spell name Send
2a
jkl
3d
mn
o OR OR #
new text messa Send ab
c de
f
5 6
2 3
mn
o OR
jkl 6
5
number to be correspondent’s name send message
enter the number enter the first called
of the terminal to letters of the
receive the name
message
4.10 Sending a recorded message to a number / a distribution list
Text mail
Send a text message to
Predefined msg
xxx xxx

ef Voice mail
new voice 2a
bc
3d Send
select a predefined message mn
o
Record your message
message 5
jkl 6

To complete Msg to create personal code record message

OR OR

ef
Exit bc Spell name
select a predefined message to complete compose a new message 2a
jkl
3d
mn
o OR OR #
5 6

Text mail
Apply
end of recording number to be correspondent’s name
xxxxxx xxx
called

complete your
message Send Exit
OR

send message end of broadcast

17
 4 Sharing

4.11 Broadcasting a message on the loudspeakers of a station group

A message not requiring an answer can be broadcast on the loudspeakers within your broadcast group:

bc ef
2a 3d
mn
o speak, you have 20 seconds OR
jkl 6
5

number of
broadcast
group

The message will only be broadcast on terminals not in use and which have a
loudspeaker.

18
 5 Keep in touch
Other

Call back Save Exit

5.1 Diverting calls to another number (immediate diversion) OR OR OR

The number can be your home, portable or car phone, voice message or an internal extension (operator, etc.). call back sender of archive the message terminate consultation
message
ef
Immediate 2a
bc
3d
o
forward 5
jkl 6
mn
5.4 Diverting calls to your pager
number to be
called Radio paging
Callers will thus be able to contact you while you are moving around the company:

diversion is acknowledged

diversion is acknowledged

press programmed
You can make calls, but only the destination number can call you.
key

5.5 Forwarding your calls from the receiving terminal (“Follow me”)

5.2 Diverting your calls to your voice message service

Remote forward
You wish to receive your calls in your present location:
Use the “Follow me” function.
Imm fwd to VM
diversion is acknowledged
ef
Other fwd Remote forward 2a
bc
3d
o
mn
jkl 6
5

your extension
number
5.3 When you return, consult recorded messages

bc ef
The light indicates that messages have been received. 2a 3d diversion is acknowledged
OR o
mn
jkl 6
5

new voice 2a
bc
3d
ef
display name of sender, with date, time and press programmed your extension
message jkl 6
mn
o
ranking of message key number
5

personal code

Consult Replay Erase

OR

listen to message erase message

19
 5 Keep in touch

5.6 Applying a selective diversion 5.9 Diverting calls when your line is busy (divert if busy)

You can forward your primary number and your secondary number or numbers to different sets.
Forward on busy
Callers will thus be able to contact you while you are moving around the company:
10:30
Settings Services Consultation
menu
10:30
Forward Other fwd
OR menu
reach the 'Menu'
page
reach the 'Menu'
page
ef
Forward service Principal line Second line 2a
bc
3d
OR o
mn
selection selection 5
jkl 6
ef
Forward on bus 2a
bc
3d
mn
o diversion is acknowledged
select the number to forward number receiving 5
jkl 6

diversion
number receiving
diversion
5.7 Cancelling all diversions
bc ef
2a 3d
OR
mn
o diversion is acknowledged
jkl 6
5

Deactivate Deactivate programme another type of press programmed key number receiving
OR
forward diversion
diversion

5.10 Do not disturb

5.8 Cancelling a specific diversion
on/off Do not disturb
You can make your terminal temporarily unavailable for all calls.
programmed key corresponding to type of diversion
(group or selective)
Settings Services Consultation

Do not disturb & Do not disturb

diversion is acknowledged
locking on/off

Callers wishing to contact you will see the 'Do Not Disturb' message displayed on their
sets when they try to call.

20
 5 Keep in touch

5.11 Leaving a recorded message for internal callers

You can leave a message on your terminal which will be displayed on the screen of the terminal calling you.

Text mail
new text messa Fwd to text
Fwd to text

Predefined msg To complete

OR

select a predefined message select a predefined message to complete

Text mail
Msg to create Apply
OR xxxxxx xxx

compose a new message complete your

message

5.12 Consulting written messages

The light indicates that messages have been received.

new text messa Read message display name of sender, with

number of date, time and ranking of
messages received message

Recall Save Next message

OR OR OR

call back sender of record message next message

message

Text answer
OR OR

answer with a text terminate

message consultation

21
 6 Managing your charges
Other

6.1 Charging your calls directly to business accounts

You can charge the cost of your outside calls to business account numbers.

10:30
Settings Services Consultation Additional
menu services

reach the 'Menu'

page

ef ef
Business accoun 2a
bc
3d 2a
bc
3d
o o
mn mn
code 5
jkl 6 5
jkl 6

number of business number required

account

Finding out the cost of an outside call made for an internal user from
6.2 your terminal

10:30
Settings Services Consultation
menu

reach the 'Menu'

page

Consultation & Charging

callbacks informations

22
 7 Programming your telephone
Other

7.1 Initializing your voice mailbox 7.3 Modify the password for your phone set

enter your personal code then record 10:30

Settings My phone Password
light flashes your name according to voice guide menu
instructions

reach the 'Menu'

page

Your personal code is used to access your voice mailbox and to lock your telephone. ef ef
2a
bc
3d 2a
bc
3d Apply
mn
o o OR
mn
jkl 6 jkl 6
5 5

old code new code

(4 digits) (4 digits);
7.2 Customising your voice greeting
ef
2a
bc
3d Apply
You can replace the greeting message by a personal message mn
o OR
jkl 6
5

No new voice 2a
bc
3d
ef
Perso options Greeting msg Perso greeting enter new
message 5
jkl 6
mn
o
password again to
confirm
personal code

This password controls access to the programming and terminal locking functions by
Normal prompt Perso greeting Voice mail
End
the user (default password: 0000).
OR Greeting recording

to return to the record message end of recording

default message
7.4 Modify the password for your voice mailbox

Accept Restart Replay

OR OR

ef
No new voice 2a
bc
3d Perso options Admin options
o
apply re-record a message replay message message 5
jkl 6
mn

personal code

ef
Password My password bc
2a
jkl
3d
mn
o #
5 6

new code
(4 digits)

As long as your voice mailbox has not been initialized, personal code is 0000.

23
 7 Programming your telephone
T Adjust ringer volume while a call arrives:

7.5 Adjusting the audio functions

OR
Paul
is calling

10:30
Settings My phone Ringing your telephone adjusting the ringer volume
menu
rings

reach the 'Menu'

page 7.6 Adjusting screen brightness
T Choose the tune:

10:30
Settings My Phone Contrast
Melody menu

reach the 'Menu'

select the melody of your choice page
(16 tunes)

T Adjusting the ringer volume:

OR

Ringing level increase or decrease the contrast

OR

select the volume of your choice: 7.7 Selecting the welcome page
(12 levels)

T activate/deactivate silent mode: This function is used to choose the page displayed by default on the telephone.

10:30
Settings My phone Homepage
More options ¤ Silent mode × Silent mode menu

to activate to deactivate

T Activate/disable meeting mode (progressive ringing):

More options ¤ Progressive × Progressive select the default page

ringing ringing

to activate to deactivate

T Activate/deactivate discreet ring mode:

¤ One beep ¤ Three beeps ¤ One beep ¤ Three beeps

OR OR
before ringing before ringing before ringing before ringing

to activate to deactivate

24
 7 Programming your telephone
„ Other possibilities:

7.8 Selecting language

Modify Erase
OR

10:30
Settings My phone Language modify contents delete
menu
of entry displayed

reach the 'Menu'

page 7.10 Programming direct call keys (F1 and F2 keys)

bc ef
2a 3d
o
mn
jkl 6
5

enter your select the language of your Speed dial Services

OR
personal choice
password
press a to program a to program a
programmable key number function
7.9 Program the keys for the Perso page or the add-on module (F1 or F2)

You can program call numbers and functions for the 'Perso' page keys and the add-on module keys. follow informations displayed on the
screen

10:30
Speed dial Services
PERSO OR

reach the 'Menu' press the key you to program a to program a 7.11 Programming an appointment reminder
page want to program number function
„ To program a number: You can define the time of a temporary reminder (one in 24 hours) or a permanent reminder (every day at the same time).

10:30 ef
Appointment 2a
bc
3d
Speed dial 2a
bc
3d
ef
Apply menu Appointment
hour jkl 6
mn
o

jkl
mn
o 5
5 6

reach the 'Menu' enter time of appointment

enter the enter the name apply
page
number
„ To program a function: ef
bc
2a 3d
o
mn
jkl 6
5

Services follow informations displayed on the dial the number of the

screen
appointment
destination set
The 'Appointment programmed' icon is displayed on the welcome page.

25
 7 Programming your telephone
• At the programmed time, your telephone rings:

7.14 Configuring the audio jack of your telephone

By default, the audio jack of your telephone can be used to connect a headset, hands free kit or loudspeaker.

10:30
Settings My Phone Jack plug
If your calls are diverted to another terminal, the diversion is not applied to the menu
reminder call.
reach the 'Menu'
• To cancel your reminder request: page

10:30
Appointment Erase Headset Hands-free Loudspeaker
menu OR OR

reach the 'Menu'

page
The 'Appointment programmed' icon disappears from the welcome page.
7.15 Modify the associated number

7.12 Identify the terminal you are on The associated number can be a phone set number, the voice mail number or the pager number.

The number of your telephone is displayed on the 'Info' page. 10:30

Settings Services Associate
menu
Access the Info page using the navigator.
reach the 'Menu'
page

7.13 Lock / unlock your telephone 2a

bc
3d
ef
Modify 2a
bc
3d
ef
acceptance of the
jkl 6
mn
o
jkl 6
mn
o
programming is displayed
5 5

enter your enter the new

10:30
Lock bc ef
your telephone is
personal associated
2a 3d
menu jkl 6
mn
o
locked/unlocked password number
5

reach the 'Menu' depending the displayed

page informations, enter your 7.16 Create, modify or consult your intercom list (max. 10 numbers)
password or confirm

10:30
Settings Services
menu

reach the 'Menu'

page

Interphony
follow instructions given on display

26
 Guarantee and clauses
howtoc

Independently of the legal warranty that covers this appliance, it is

guaranteed for 1 year, parts and labour, counting from the date indicated
on your invoice.
The invoice will be demanded if making a claim under the warranty. The
warranty does not however apply in the following cases: in the event of use
that does not comply with the instructions given in this user’s manual, faults
or damage caused by natural wear, damage resulting from a cause external
to the appliance (e.g. impact, fall, exposure to dampness, etc.),
noncompliant installation or modifications or repairs carried out by people
who are not approved by the manufacturer or retailer.

Warning: never place your telephone in contact with water. To clean your
telephone, you may however use a damp soft cloth. Never use solvents
(trichlorethylene, acetone, etc.) which may damage the plastic parts of your
telephone. Never spray it with cleaning products.
Earpiece may retain magnetic objects.

The wording is not contractual and may be subject to change. Some

functions of your telephone are controlled by a software key and the
configuration of the unit.

Declaration of compliance
EC: We, Alcatel Business Systems, hereby declare that we assume the
Alcatel 4028/4029 product to be compliant with the essential requirements
of Directive 1999/5/CE of the European Parliament and Council. A copy of
the original of this declaration of compliance can be obtained from your
installer.

Alcatel Business Systems, in keeping with its policy of constant product

improvement for the customer, reserves the right to modify product
specifications without prior notice.
Copyright © Alcatel Business Systems. 2005. All rights reserved.

MU19003BSAA-E610ed01-1305
27