MARIA EDITHA PADUA RUIZ

40-B Florante St. Pamplona Uno, Las Piñas City,

Manila Philippines 1742
+63917 829 2009
mariaeditha.ruiz@ymail.com

CAREER OBJECTIVE: To leverage my 10+ years of client-facing experience, analyst and expertise
in Banking/Financial Services into a position that would help me grow as an individual and
contribute to organization’s success

AWARDS AND RECOGNITIONS

 Excellence Awardee for 2016 – JP Morgan Chase & Co.

 100 % Quality Year to Day for 2016 – JP Morgan Chase & Co.
 Excellence Awardee for 2013 – JP Morgan Chase & Co.
 100 % Quality Year to Day for 2012 – JP Morgan Chase & Co.
 Excellence Awardee 2011 - JP Morgan Chase & Co.
 TS Client Service-Loss Prevention / Funds Recovery Awardee 2010 – JP Morgan
Chase & Co.

PROFESSIONAL EXPERIENCE

JP Morgan Chase & Co. – Net Plaza, Global City, Taguig

Host-to-Host Transmissions -Client Service Analyst– Team Leader
March 17, 2014 – Present
• Subject Matter Expert
• Processing Payments such as Wires (International and Domestic), ACH,
International ACH and Checks
• Research and troubleshooting of client file transmissions and connectivity
problems thru the JP Morgan server.
• Accurate and timely documentation of all inquiries received.
• Monitoring of the group mailbox and assignment of email inquiries that require
investigation.
• Support the development and maintenance of policies, procedures, and training
materials.
• Partner with Network Services and Systems Management to troubleshoot
complex network problems impacting client's file transmissions.
• Effective problem solving, deductive reasoning, and critical thinking skills.
• Adaptable communication style, able to speak in technical terms or translate
them into easy to understand concepts to communicate to non-technical contacts.
• Able to act beyond established guidelines and demonstrate leadership.
 JP Morgan Chase & Co. – Net Plaza, Global City, Taguig
Technical Solutions Group -Client Service Representative – Senior Team Member (CIB)
February 22, 2010 – March 2014
• Subject Matter Expert.
• Responsible for the full client experience with respect to the use and support of
treasury web products, including JPMorgan Access, in a Technical Support Help Desk
role.
• Provide professional, courteous, and client focused technical and procedural
telephone support to clients for web and PC based treasury/cash management products
and services like Funds Transfer Initiation, Electronic Statement, Cash Balances and
Transactions and Receivables Edge.
• Forward relevant information to relationship areas, product management and
team management, as required.
• Ensure prompt follow through on all client interactions to ensure complete
resolution.

SPi Global CRM Inc (ePLDT-Ventus Parlance Systems Inc.) – Libertad, Mandaluyong
Advance Customer Service / Technical Support
June 12, 2007 – December 30, 2009
• Responsible for providing customer service and technical support to various
client requirements and delivers productive and quality work based on company
standards through adhering to all guidelines and technical policies and procedures.
• Provides assistance through listening actively to customers concern while
applying soft skills to address their needs. Also, performs transactions, troubleshooting
and/or encodes data and account information in a software
• System to ensure one call resolution.
• Informs clients of products and/or service or add-ons that may have been
considered previously (up selling / cross selling).
• Evaluates and responds to client inquiries and concerns properly and accurately
(i.e billing, finances, products, etc.).

EDUCATIONAL ATTAINMENT

TERTIARY: Bachelor of Science in Business Administration Major in Economics

Dr. Filemon C. Aguilar Memorial College
Golden Gate Subdivision, Las Piñas City
2007 April

SECONDARY: Las Piñas North National High School

Aurora Drive, Vergonville Subdivision, Pulanglupa II, Las Piñas City
High School Diploma
2003 April