12 John Batchelor Way

Mitchel J Cook Penarth, CF64 1SD

07455989689
mitcheljcook@gmail.com
A tech-oriented creative with a nerdy love of spreadsheets.

STATEMENT SKILLS
With a strong technical background, educational background in Film, and passion
for digital media, I would prove a dedicated and highly invested member of the - Content Management Systems
Wealthify. & Visual Editors

- Spreadsheets; Excel and Google

Sheets
EXPERIENCE
- Pattern recognition

St Cyres School, Penarth — ICT Support Technician -

August 2017 - PRESENT

As a support technician in St Cyres, I work in a team responsible for the

maintenance of a network including roughly 1200 iPad devices, 50 Mac Minis, 100 ACHIEVEMENTS
MacBook Pros, and 100 Windows Stations. Using leading industry software
- Introduced Slack to my
packages including JAMF and Slack we can operate symbiotically, ensuring the
current team to increase
smooth running of day-to-day operations. I am the primary operative in the iPad
productivity and
repair workflow. This involves every step from cataloging breaks and booking
communication.
repairs to liaising with year offices for the return of devices. I also introduced
Slack into our workflow to increase productivity and internal office - Provided ad hoc support to
communications. Weston-super-Mare based
charity Revealed Projects,
Distinct IT, Newport — IT Support Field Engineer including developing marketing
materials such as flyers and
March 2017 - August 2017
application packs.
My primary role as a field engineer was to deliver on-site support to local
businesses as required. A portion of my role involved written communication - Reorganised the central log of
with clients to ascertain the nature of their technical issues to provide the best iPad repairs at St Cyres -
support possible. Additionally, there was a sales element to my role, converting moving away from sole reliance
complex computer breakages into replacement sales. I also utilised NLP on paper records, opting
techniques to achieve upgrades sales on new parts and machines. instead for a scalable and
searchable spreadsheet
solution with a user focused
Mike Cook Property Maintenance, Weston-super-Mare —
design.
Labourer
September 2016 - March 2017

As a university graduate, my first job was a labourer on a building site. My

SOFTWARE
primary roles included the preparation of materials, mixing cement, and keeping
the workspace clean and tidy. I often served as the go-between for the
Windows OS, Mac OS, MS Office,
contractor team and the client, taking the complex language of the job and
G Suite, Mac Suite, Scrivener,
delivering it in a user-friendly manner.
Slack, WordPress CMS, FileZilla.
 EDUCATION

University of the West of England, Bristol — BA (Hons) Film and

Screenwriting - 2:1
September 2013 - August 2016

Undertaking a film degree proved to be a new and exciting change from my

background in ICT. I most enjoyed the creative writing element as it allowed me
to experiment with language in a way I hadn’t been able to before. Flash fiction
was exciting to write as I was able to try and convey action and emotion through
limited access to language.

Bridgwater College, Bridgwater — HNC Computing and

Information Systems - Distinction
September 2012 - August 2013

This HNC course provided me with an excellent background knowledge of ICT

infrastructure and networking. I have since been able to apply this to my career
working in ICT support. Additionally, I was able to set up and run a student
support group for essay and report writing and research skills workshops.

Bridgwater College, Bridgwater — BTEC Extended Diploma

Computing and Information Technology - Distinction, Distinction,
Distinction
September 2010 - August 2012

Priory Community School, Weston-Super-Mare — GCSEs including

Maths and English
September 2005 - August 2010

PERSONAL DEVELOPMENT
Outside of work I am committed to continuing to improve and develop as a person. I have recently started a distance BSc in
Computer Science by the University of Hertfordshire. Additionally, I am learning Japanese and German through self-study in
my spare time. I am a hobbyist web designer and have a background in WordPress website management to bring to the
Wealthify team.