Document Code: SDO-PM-OSDS-LEG-002

Procedure Manual for Revision: 00

QMS and ISO 9001:2015
Effectivity date: 05-08-2018
PROCESS TITLE:
Name of Office:
Handling of Complaints Subject to Preliminary Investigation Legal Services Unit

Prepared by: Reviewed by: Recommended for Approval: Approved by:

JONATHAN CHRISTIAN P. MALLARI ATTY. GERMI E. GONZALES ROWENA T. QUIAMBAO, CESE / LEONARDO C. CANLAS, Ed. D., CESE LEONARDO D. ZAPANTA, Ed. D., CESO VI
Document Controller Head of Office Asst. Schools Division Superintendents /Quality Management Representatives Schools Division Superintendent

Objective: To handle complaints subject to Preliminary Investigation

Scope: This procedure covers the handling of administrative complaints in accordance with DepEd Order 49, s. 2006.
RESPONSIBILITY PROCESS FLOW INTERFACE KPM RECORDS DOCUMENT QUALITY CONTROL
REFERENCE STANDARDS METHOD
Order to Conduct
START
Preliminary
Legal Investigation,
Receives Order to Conduct Preliminary OSDS 3min. Logbook of 100% accurate Recording
Assistant / Investigation from the Office of the
Accounti 100% complete Checking
Attorney III Superintendent ng Incoming
Analyst/
Communications Adherence to
Sr. applicable laws
Legal
Prepares the Order to file Counter-Affidavit 5 min. Order to file D.O. 49 s 2006 or such as:
Assistant /
Attorney III Counter-Affidavit the Revised Rules
in Administrative Adherence to
Legal Logs on Logbook for Administrative applicable
Order to file Cases of the
complaints and forwards
Concern letter OSDS 5 min.
Assistant / ed Counter-Affidavit, Department of regulatory
transmittal / Order to file Counter-Affidavit
Attorney III SBMA
to OSDS for signing Logbook for Education requirements such
1 Administrative as:
day
complaints
SDS Signs Order to File Counter Affidavit
Accounti Customer
ng satisfaction
Speciali
OSDS
st Order to file Counter-
Forwards to Records Unit for releasing Records Unit Affidavit, Counter
Affidavit, supporting
Records documents
Sends file copy to Legal Unit
Unit Departm
ents
and
other
Legal Logs and keeps file copies.
Assistant /
Attorney III
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PROCESS TITLE:
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JONATHAN CHRISTIAN P. MALLARI ATTY. GERMI E. GONZALES ROWENA T. QUIAMBAO, CESE / LEONARDO C. CANLAS, Ed. D., CESE LEONARDO D. ZAPANTA, Ed. D., CESO VI
Document Controller Head of Office Asst. Schools Division Superintendents /Quality Management Representatives Schools Division Superintendent

RESPONSIBILITY PROCESS FLOW INTERFACE KPM RECORDS DOCUMENT QUALITY CONTROL

REFERENCE STANDARDS METHOD
A

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Division
Receives Counter-Affidavit and 100% accurate Recording
OSDS
Chief III D.O. 49 s 2006 or
Supporting documents and refers to Counter-Affidavit and 100% complete
the Legal Unit the Revised Rules Checking
supporting in Administrative Adherence to
documents; Notice of Cases of the applicable laws
Preliminary Department of such as:
Legal Receives and logs documents Investigation, Education
Assistant / C
received in the Logbook for Incoming 3min. Logbook for Adherence to
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Attorney III Communications Ac n - Incoming applicable
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Name of Office:
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Handling of Complaints Subject to Preliminary Investigation
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Prepared by: Reviewed by: Recommended for Approval: Approved by:

JONATHAN CHRISTIAN P. MALLARI ATTY. GERMI E. GONZALES ROWENA T. QUIAMBAO, CESE / LEONARDO C. CANLAS, Ed. D., CESE LEONARDO D. ZAPANTA, Ed. D., CESO VI
Document Controller Head of Office Asst. Schools Division Superintendents /Quality Management Representatives Schools Division Superintendent

Sr.
Accounti
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Speciali
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Legal d
Assistant / a 1-3 Notice of Preliminary D.O. 49 s 2006 or 100% accurate Recording
Receives the file copy
y and calendars the Records Unit the Revised Rules 100% complete
Attorney II min. Investigation Checking
scheduled hearing D in Administrative Adherence to
A e Cases of the applicable laws
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Attorney A a Counter-Affidavit, Department of such as:
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Officers / And accomplishesnng SDO-QF-OSDS-
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Legal Prepares transmittald. gtoa Disciplining as:
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hrs. Customer
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Legal i h 1-3
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Prepared by: edd n Reviewed by: Recommended for Approval: Approved by:
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JONATHAN CHRISTIAN P. MALLARI ATTY.
t GERMI E. GONZALES ROWENA T. QUIAMBAO, CESE / LEONARDO C. CANLAS, Ed. D., CESE LEONARDO D. ZAPANTA, Ed. D., CESO VI
Document Controller / Head of Office Asst. Schools Division Superintendents /Quality Management Representatives Schools Division Superintendent
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RESPONSIBILITY PROCESS Gv
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Legal Unit ng
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Legal Prelim. Inves. Report,
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