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Diagnostic Checklist Rev 8.

1 System Error
Meaning of Error: The OAU is unable to communicate with the Record Application on the DMM

Probable Cause:

1 DMM's Windows Operating System has frozen


2 DMM hardware is dead
3 OAU is faulty
4 OAU connection to DMM is faulty
5 OAU & DMM Software versions not compatible
6 Record App not starting due to corrupted data on HDD

Verify the following tests were completed:

# Test Yes No
1 Power-cycle OAU
2 Power-cycle the DMM
3 What Record Application version is running
4 a G2: does the system have RSM Archiving Option?
b Check if system does or does not record video
5 Does DMM have the latest software installed in accordance
with VDR Record Software Upgrade Procedure?
6 G2: does DMM have Ethernet Breakout Interfaces (EBI) and
DMM standoffs installed?
7 OAU com port settings correct in vdrparams.ini file.

8 Is DMM fan operational?

9 HDD partitions were reformatted? AFTER you verify if any


secured data must be saved (check with Captain)

If none of the above actions fix the problem, replace DMM and ensure EBI interfaces are installed.

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

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Diagnostic Checklist Rev 8.0

2 Remote Error
Meaning Of Error: Problem reading or writing to the Remote Storage Module (RSM)

NOTE: The Ethernet and USB cables CANNOT both be connect at the same time.

Probable Causes:
1 Data cable problem most likely Ethernet cable connection problem
2 RSM disk may be corrupt
3 RSM power switch may be turned off or power cable has been removed
4 RSM HDD may be dead

Verify the following tests were completed:

# Test Yes No
1 Network data cable connection is OK
2 Power connections are good
3 G2: RSM functions OK when connected with USB
4 G2: RSM functions when connected to service laptop
5 G2: RSM is seen in the service laptop’s My Computer area
6 G2: RSM HDD was reformatted.
7 G2: Latest software is installed on the DMM.
8 G2: RSM Drivers have been updated on DMM
9 G2: RSM shows as drive G:\ on the DMM.
10 G2: Check the error log for large time changes from GPS
11 G3: Is recording to USB active
12 G3: Is USB formatted as FAT32
13 G3: Reformat USB as FAT32

If the above actions do not fix the problem, replace the RSM.

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

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Diagnostic Checklist Rev 8.0

3 Disk or Storage Error


Meaning Of Error: Problem reading or writing to the internal hard disk drive (HDD)

Probable Causes:
1 HDD not connected or dead
2 Secured data drive (E) is full and Record App is previous to 4.06.00
3 Corrupt file

Verify the following tests were completed:

# Test Yes No
1 Drives D, E are visible with Windows Explorer
2 G3: Drive F is also visable
3 Checked Free space on drive E: If less that 4 GB,
delete old files (AFTER verifying with Captain they are
not needed.)
4 Does DMM have latest software installed in accordance
with VDR Record Software Upgrade Procedure?
5 “Emerg Backup” works OK
6 HDD is firmly connected
7 Restart VDR and check drives again
8 Reformat drives AFTER you verify if any secured data
must be saved (check with Captain)
9 Error log “error 1392” – reformat HDD

If drives not present, replace HDD

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

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Diagnostic Checklist Rev 8.0

4 Audio Error
Meaning of Error: Communications with the Audio module has been lost

Probable Causes:
1 Network data cable problem most likely Ethernet cable connection problem
2 Audio Module may be faulty
3 vdrparams.ini file may be corrupt

Verify the following tests were completed:

# Test Yes No
1 Network data cable connection is OK
2 Power connections are good
3 Audio data plays in playback from downloaded data
4 Histogram in the Record app “Audio Test” shows audio data
5 vdrparams.ini settings are in accordance with audio
configuration suite

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

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Diagnostic Checklist Rev 8.0

5 Video Error
Meaning of Error: Communications with the Video module has been lost

Probable Causes:
1 Network data cable problem most likely Ethernet cable connection problem
2 VidChan.ini files may be corrupt or missing
3 Video Module may be faulty

Verify the following tests were completed:

# Test Yes No
1 Network data cable connection is OK
2 Power connections are good
3 Check that the VidChan.ini files are in the C:\VDRApps directory
4 Does video capture work in video configuration suite?
5 Does video module detect sync signals?
6 Does video module detect video signals?

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

Page 5 of 11
Diagnostic Checklist Rev 8.0

6 Serial Error
Meaning of Error: Communications with the NMEA module has been lost

Probable Causes:
1 Network data cable problem most likely Ethernet cable connection problem
2 NMEA Module may be faulty
3 NMEA Module Configuration

Verify the following tests were completed:

# Test Yes No
1 Data cable connection is OK
2 Power connections are good
3 Is any NMEA data displayed in the Record App under “NMEA Test”
4 NMEA Module is configured in accordance with NMEA Configuration
utility
5 Power cycle NMEA modules

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

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Diagnostic Checklist Rev 8.0

7 GPS Error
Meaning of Error: VDR has not received specified time/date information

Probable Causes:
1 NMEA Module problem
2 Network data cable problem most likely Ethernet cable connection problem
3 NMEA Module may be faulty
4 vdrparams.ini file may have a GPS source selected in the [NMEA] section which is different
from what the GPS (is now) outputting.
5 GPS source off or faulty

Verify the following tests were completed:

# Test Yes No
1 If Serial Error is also present, then proceed to that section. As GPS
time/date information is received through the NMEA modules, a failure
of the NMEA module will also give a GPS Error.
2 vdrparams.ini setting for time/date in the [NMEA} section match the
GPS output
3 Check the selected GPS source is received by the VDR
4 Check date/time on DMM is correct & matches GPS date/time
5 Check if there are big time/date changes from GPS

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

Page 7 of 11
Diagnostic Checklist Rev 8.0

8 FRM Error
Meaning of Error: Communications with the Final Recording Medium has been lost

Probable Causes:
1 Data cable problem most likely Ethernet cable connection problem
2 FRM may be faulty
3 Vdrparams.ini file settings may be incorrect

Verify the following tests were completed:

# Test Yes No
1 Ethernet cable connection is OK
2 Power connections are good
3 Power cycle FRM
4 Vdrparams.ini file settings match the connected FRM
5 L3
a Communicate to L3 with Internet Explorer
b Ping 192.168.0.2
c Ping direct connection to capsule from junction box
d Verify L3 Capsule is partitioned in accordance with the installation
procedure
e Repartition capsule
f If all above fails, then L3 capsule may be faulty
6 Rutter Fixed
a Capsule appears as a mapped drive on VDR
b Ping 192.168.0.50
c Direct ping connection to capsule at junction box
d If all above fails, then Rutter Fixed capsule may be faulty
7 ACR
a Connection shown in error log
b Ping 192.168.0.100
c Power to and from PS-100 interface OK
8 Jotron
a Capsule appears as a mapped X:\ drive
b Map the drive using \\192.168.0.37
c Corrosion on capsule connector at mounting bracket

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

Page 8 of 11
Diagnostic Checklist Rev 8.0

9 Power Fail
Meaning of Error: Loss of Utility Power

Probable Causes:
1 Main Utility Power Failure
2 Main Power circuit breaker off
3 DPU power supply fuse
4 DPU power supply faulty

Verify the following tests were completed:

# Test Yes No
1 Main AC power is present in DPU
2 AC input on power supply module is OK
3 Power supply DC output is OK
4 Fuse in power supply is good
5 Connections to PCM are correct

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

Page 9 of 11
Diagnostic Checklist Rev 8.0

10 PCM Error
Meaning of Error: Communications with the Power Control Module has been lost

Probable Causes:
1 Serial data cable problem
2 Vdrparams.ini file setting
3 PCM faulty

Verify the following tests were completed:

# Test Yes No
1 Network data cable connection is OK from PCM to DMM
2 Power connections are good
3 Correct UPS type selected in vdrparams.ini file
4 Correct comm port is set in vdrparams.ini file
5 Com port setting correct in Device Manager

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

Page 10 of 11
Diagnostic Checklist Rev 8.0

11 Mic Error XX
Meaning of Error: Microphone XX Failed it’s Self-Test

Probable Causes:
1 Microphone Cable Faulty
2 Microphone is Faulty
3 Buzzer is Faulty
4 Detection Threshold Setting is too high
5 Audio Module is Faulty

Verify the following tests were completed:

# Test Yes No
1 Actual microphone location using the vdr-cfg.txt file
2 Microphone checked for physical damage
3 Verify Record Application is latest version
4 Switch the Audio Module input to the input of a known good
microphone to verify if it is a microphone or Audio Module problem
5 Perform a microphone test to verify if the buzzer was working
6 Microphone was receiving audio through the AudioConfigSuite
7 Microphone test to calculate the Detection Threshold and compare it
to the value in the vdrparams.ini file

Rutter Technologies, 63 Thorburn Road, St. John’s, NL, A1B 3M2, Canada
Tel: +1 709 368 4213 · Fax: +1 709 368 1337 · www.ruttertech.com

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