AERO SERVICES

Interview Tips

Sample Interview Questions with Suggested Ways of Answering –

REMEMBER THAT YOUR RESPONSE SHOULD ALWAYS BE POSITIVE AND

RELATED TO YOU-YOUR SITUATION!

Tell me about yourself?

This is the dreaded, classic, open-ended interview question and likely to be among
the first. It's your chance to introduce your qualifications, good work habits, etc. Keep
it mostly work and career related.

Why do you want to leave your current job? (Why did you leave your last job?)

Be careful with this. Avoid trashing other employers and making statements like, "I
need more money." Instead, make generic statements such as, "It's a career move."

What are your strengths?

Point out your positive attributes related to the job.

What are your weaknesses?

Everybody has weaknesses, but don't spend too much time on this one and keep it
work related. Along with a minor weakness or two, try to point out a couple of
weaknesses that the interviewer might see as strengths, such as sometimes being a
little too meticulous about the quality of your work. (Avoid saying, "I work too hard."
It's a predictable, common answer.) For every weakness, offer a strength that
compensates for it.

Which adjectives would you use to describe yourself?

Answer with positive, work-oriented adjectives, such as conscientious, hard-working,

honest and courteous, plus a brief description or example of why each fits you well.

What do you know about our company?

To answer this one, research the company before you interview.

Why do you want to work for us?

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Same as above. Research the company before you interview. Avoid the predictable,
such as, "Because it's a great company." Say why you think it's a great company.

Why should I hire you?

Point out your positive attributes related to the job, and the good job you've done in
the past. Include any compliments you've received from management.

What past accomplishments gave you satisfaction?

Briefly describe one to three work projects that made you proud or earned you pats
on the back, promotions, raises, etc. Focus more on achievement than reward.

What makes you want to work hard?

Naturally, material rewards such as perks, salary and benefits come into play. But
again, focus more on achievement and the satisfaction you derive from it.

What type of work environment do you like best?

Tailor your answer to the job. For example, if in doing your job you're required to lock
the lab doors and work alone, then indicate that you enjoy being a team player when
needed, but also enjoy working independently. If you're required to attend regular
project planning and status meetings, then indicate that you're a strong team player
and like being part of a team.

Why do you want to join in the aviation sector?

Why do you want this job?

To help you answer this and related questions, study the job ad in advance. But a
job ad alone may not be enough, so it's okay to ask questions about the job while
you're answering. Say what attracts you to the job. Avoid the obvious and
meaningless, such as, "I need a job."

How do you handle pressure and stress?

This is sort of a double whammy, because you're likely already stressed from the
interview and the interviewer can see if you're handling it well or not. Everybody feels
stress, but the degree varies. Saying that you whine to your shrink, kick your dog or
slam down a fifth of Jack Daniels are not good answers. Exercising, relaxing with a
good book, socializing with friends or turning stress into productive energy are more
along the lines of the "correct" answers.

Explain how you overcame a major obstacle.

The interviewer is likely looking for a particular example of your problem-solving

skills and the pride you show for solving it.

Where do you see yourself five (ten or fifteen) years from now?

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Explain your career-advancement goals that are in line with the job for which you are
interviewing. Your interviewer is likely more interested in how he, she or the
company will benefit from you achieving your goals than what you'll get from it, but it
goes hand in hand to a large degree. It's not a good idea to tell your potential new
boss that you'll be going after his or her job, but it's okay to mention that you'd like to
earn a senior or management position.

What qualifies you for this job?

Tout your skills, experience, education and other qualifications, especially those that
match the job description well. Avoid just regurgitating your resume. Explain why.

Why did you choose your college major?

The interviewer is likely fishing to see if you are interested in your field of work or just
doing a job to get paid. Explain why you like it. Besides your personal interests,
include some rock-solid business reasons that show you have vision and business
sense.

Ten Tips to a Successful Interview

 Be punctual. Arrive at least 10 minutes prior to scheduled time.

 Shake hands with the interviewer. Be sure, it is a firm handshake.
 Courteously introduce yourself.
 If you have to wait, read as much as you can about the company.
 Be a good listener.
 Look confident. Body interest-can show your interest.
 Smile, nod, etc. Nonverbal communications.
 Be prepared. Know about the company and have a few questions in your
mind to ask the interviewer.
 Thank the interviewer.

Technical Module
 What is aircraft?

An aircraft is a machine that is able to fly by gaining support from the air. It
counters the force of gravity by using either static lift or by using the dynamic
lift of an airfoil,[1] or in a few cases the downward thrust from jet engines.

 What is large aircraft?

‘Large aircraft’ means an aircraft, classified as an airplane with a maximum take-off

mass of more than 5700 kg, or a multi-engine helicopter;

 What is small aircraft?

‘Small aircraft’ means an aircraft, classified as an airplane with a maximum take-off

mass of less than 5700 kg, or a single -engine helicopter.

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  Force acting on Aircraft: In all type of flying and flight calculation are
based on magnitude and direction of four forces.
1. Weight: It is the force of gravity acting downward upon everything that goes
into the aircraft, such as the aircraft itself, the crew, the fuel and the cargo.
2. Lift: It acts vertically and by so doing counteracts the effect of the weight.
3. Drag: It is the backward deterrent force and is caused by the disruption of the
airflow by the wings, fuselage, and protruding objects.
4. Thrust: It produced by the power plant is the forward force that overcomes the
force of drag.

 Fuselage: The fuselage is the main structure or body of the aircraft. Its
provides space for cargo, control, accessories passenger and other
equipments. In the single engine aircraft it also houses the power plant.

Two types of fuselage

1. Truss Type
2. Monocoque Type.

Wing: The wing of the aircraft is surface which is designed to produce lift when
moved rapidly through the air.

Wing Configuration: Its depend on the desire flight characteristic wings are
build in many shapes and size.

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In addition to the particular consideration of the leading edge and trailing edge wings
are also provided certain desirable flight characteristic such as generate lift balance
or stability

Cowling
Cowling usually refers to detachable covering of those area into which assess must
be gained regularly. Such as engine accessory section and engine mount or fire wall.

Empennage
The Empennage is also called the tail section and most of the aircraft designed
consist of a tail cone fix surface or moveable surface.

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Horizontal stabilizer -- This structure, located in the rear of the airplane, is
designed to provide continuous longitudinal (from front to rear) stability. It prevents
uncontrolled up and down movements of the nose (pitching).

Vertical stabilizer -- This surface provides directional (right or left) stability. It

acts like a weathervane. It prevents uncontrolled left or right movements of the nose
(yawing).

Flight Control
The direction of control of fixed wing aircraft take place around lateral longitudinal
and vertical axes by means of flight control surface. They are usually divided into two
major group.

1. Primary Control
2. Auxiliary Control

Primary Control

1.Ailerons: Are attached to the tailing of both wing of aircraft.

2.Elevators: Are attached to the tailing edge of the Horizontal Stabilizer.

3.Redder: Is hinged to the tailing edge to Vertical Stabilizer. This surface, which is
connected to the vertical stabilizer, moves the airplane around its vertical axis and is
used to yaw (move the tail to the left or right) the airplane

Auxiliary Control

Flaps -- These surfaces are located on the inside trailing edges of the wings. They
can be extended to provide greater wing area at slower speeds. This provides more
lift and drag and allows an airplane to land, take off, or fly at slower speeds.

Trailing Edge Flap: Are use to give the extra lift.

Leading Edge Flap: Is hinged to the leading edge of the main plain.

Speed Breaker: Sometime call dive flap. Serve to slow the aircraft in flight. These
break are used when descending at a steep angle or when approaching the runway
for a landing.

Break Panels: May be located on certain part of the f uselage or on the wing
surface.

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Spoiler: Wing flight control surface mounted on the upper surface of each wing
which operated in conjunction with Ailerons to provide the lateral control.

Spoiler Type

1. Ground Spoiler: Ground Spoiler is extended only after the aircraft is on ground
thereby assisting in the break action.

2. Flight Spoiler : Assist in the lateral control by extended whenever the Aileron
on that wing is roated up.
Trim tab:

1. Trim tab -- This small movable section of one or both ailerons permits
adjustment so the wings remain level; i.e., you can compensate for more
weight on either side of the airplane. Not all airplanes have aileron trim tabs
2.Rudder and elevator trim tabs -- These small, movable surfaces decrease
control pressures and help to establish hands-off flight (i.e., when the airplane
will almost fly by itself). All airplanes have elevator trim tabs controlled from
the cockpit.
Landing gear
1. Main landing gear -- The component of the airplane that touches the
runway first during a normal landing. It is designed to take large loads and
impacts.
2. Nose gear -- This component is designed to steer the airplane on the
ground. It is not designed for excessive impacts or loads. However, it is
designed to carry the weight of the forward portion of the airplane.
3. Nosewheel (tricycle) vs. tailwheel (conventional) -- Nosewheel
airplanes have the “third” wheel in front of the main landing gear (i.e., under
the nose), as pictured below. Nosewheel airplanes have much better handling
(because there is less airplane behind the pivot point) and visibility
characteristics while taxiing. Almost all new airplanes are nosewheel design.

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 a. Tailwheel airplanes have the “third” wheel under the tail.
Tailwheel airplanes can land on much rougher terrain and,
consequently, are used by bush pilots. In a tail wheel airplane, this
gear supports the weight of the rear portion of the airplane.

4. Retractable landing gear -- Retracting the gear reduces drag and

increases airspeed without the need for additional power. The landing gear
normally retracts into the wing or fuselage through an opening, which may be
covered by doors after the gear is retracted. The smooth door will provide for
the unrestricted flow of air across the opening that houses the gear. The
retraction or extension of the landing gear is accomplished either electrically
or hydraulically by landing gear controls from within the cockpit. Warning
indicators are usually provided in the cockpit to indicate whether the wheels
are extended and locked or retracted. In nearly all airplanes equipped with
retractable landing gear, a system is provided for emergency gear extension
in the event landing gear mechanisms fail to lower the gear.

AXES OF ROTATION

A. The airplane has three axes of rotation around which it moves. See the
illustration below.
1. Lateral (pitch) axis -- an imaginary line from wingtip to wingtip
a. Rotation about the lateral axis is called pitch and is
controlled by the elevator.
b. The rotation is similar to a seesaw. The bar holding the
seesaw is the lateral axis.
c. The angle between the airplane’s nose and the horizon is
known as the airplane’s pitch attitude.
2. Longitudinal (roll) axis -- an imaginary line from the nose to the
tail
a. Rotation about the longitudinal axis is called roll and is
controlled by the ailerons.
b. The rotation is similar to a barbecue rotisserie, in which
the spit is the longitudinal axis.
c. The angle between the airplane’s wings and the horizon
is known as the airplane’s bank.
3. Vertical (yaw) axis -- an imaginary line extending vertically
through the intersection of the lateral and longitudinal axes

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 a. Rotation about the vertical axis is called yaw and is
controlled by the rudder. This rotation is referred to as
directional control or directional stability.
b. The rotation is similar to a weather vane, in which the
post holding the vane is the vertical axis.

The airplane can rotate around one, two, or all three axes simultaneously. Think
of these axes as imaginary axles around which the airplane turns, much as a
wheel would turn around axles positioned in these same three directions.

Commercial Operation Module

Q1. What is PNR and what are the mandatory elements require to create a PNR?

Ans. PNR – Passenger Name Record

Components of PNR: A PNR is incomplete without any one of the following fields.

 P – Phone Field ( phone number )

 R – Received Forum ( it is the receipt given to passenger after the ticket has been
made.)

 I – Itinerary Field ( it means all the travel details of passenger like date of travel ,
point of origin & destination , class ,

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  N – Name Field ( name of the passenger )

 T – Ticketing field / time limit / (time limit means a passenger has to credit his
amount within the limit provided by the airlines otherwise the ticket would be
cancelled).

 SPL NOTE :

PACKAGE : A package includes hotel accommodation + flight/ train fares + meals

+ local sightseeing .

In a Package we need to give the tickets , the hotel confirmation voucher , and
contact number of the person who would be with them and receive them.

Q2. What is Baggage Allowance?

Ans. Refers to the amount of luggage each passenger is permitted to transport free of
charge. For Example: In economy class luggage allowed is 20 KG. In business class 30 kg
and First class 40 Kg

Q3. What is Excess Baggage?

Ans. A passenger's baggage presented at check-in counter that is in excess (either in terms
of weight or dimensions) of the free allowance. A charge is payable for excess baggage. For
Example: Permitted free baggage allowance by the airline is 20kg and passenger is carrying
25kg which means passenger is carrying 5kg extra baggage.

Q4. What is Registered Baggage?

Ans. It means the luggage which is required to keep in cargo holds. It’s also known as
Check-in baggage.

Q5. What is Check in Luggage?

Ans. Check in luggage is the luggage which is required to keep in cargo holds instead of
carrying to the cabin of aircraft. It is also known as registered baggage.

Q6. What is Cabin Baggage?

Ans. Cabin Baggage is the type of luggage that passengers are allowed to carry along with
them in the cabin of the aircraft instead of moving to the cargo compartment. Passengers
are allowed to carry a limited number of smaller bags with them in the aircraft and contain
valuables items needed during the journey. There is storage space provided for hand
luggage in overhead lockers. Cabin baggage is also known as carry-on luggage.

Q7. What is GDS? How it’s different from CRS?

Ans. Global Distribution System is basically a computer ticket reservation system to get
help for flights, availability, fares and reservation. GDS is a worldwide access system. For
Example: Amadeus, Galileo, Saber.

CRS: A computer reservation system used to access information about schedules,

availability, fares and other travel formalities. A CRS is means of communication between
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agents and airlines, through which reservations can be made. CRS is a single point access
system. For Example: Flight Speed and Opera.

Q8. What is No Show & Gate No Show?

Ans. No Show means a passenger has got a confirm reservation but passenger does not
obtain the boarding pass neither passenger boards the aircraft. In short a passenger holding
a flight reservation that fails to use it and cancel it just prior to the flight departure.

Gate No Show means passenger has got a confirm reservation and passenger obtains the
boarding pass but does not board the aircraft. In short when a passenger has got a confirm
reservation & passenger has already collected his or her boarding pass but he/she fails to
use it.

Q9. What is difference between Domestic journey and International journey?

Ans. Domestic journey is to travel in domestic sectors within the one country where
passenger can travel without any visa. For Example: Travelling in India from DEL to BOM
without VISA.

International journey is to travel anywhere in the world from one country to another country
and for international journey passenger has to get visa and other permission documents to
enter in any particular country. For Example: Travelling from DEL to LON requires VISA,
Passport and some other documents

Q10. What is Open Jaw and Example?

Ans. Open Jaws are of two types:

 Origin Open Jaw

 Destination Open Jaw

Origin Open Jaw means passenger travelling from one country to another country and
coming back in the same country but to different city. For Example: DEL-SIN-GOI

Destination Open Jaw means travel from point A to B then from C to A, with no air ticket
with our airline from B to C. For Example:

Q11. What is Double Open Jaw?

Ans. Double Open Jaw means when the surface is broken twice.

For Example: DEL – DXB via flight and from DXB to SHJ passenger is going on his own via
any mode of transport than from SHJ – BOM via flig0ht and BOM to DEL on his own again
via any mode of transport.

Q12. What is Electronic Ticket?

Ans. An E-Ticket is an electronically issued passenger ticket, stored in the airline’s computer
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system that eliminates the need to carry a paper ticket.

Q13. What is Boarding Pass?

Ans. Normally issued at check-in, in exchange for passenger’s ticket coupon. A boarding
pass or card indicates the class, flight no and seat number allocated to a passenger.

Q14. What is a Hub?

Ans. An airport or city in which an airline has a major presence and many flights to other
destinations. For Example: Air India has a Hub in Mumbai and KLM has a Hub in
Amsterdam.

Q15. What is Refund?

Ans. Refund means reimbursement to the purchaser of whole amount, or a portion, of a

fare for an unused service of airlines ticket.

Q16. What is Round Trip?

Ans. Round trip means where the origin point & the departure point both are same For
Example: DEL-BOM-DEL.

Q17. What is Circle Trip?

Ans. A trip where passenger is travelling from one country to another country & returning
back to the same country he started his journey from via circuitous (different) route is called
circle trip. For Example: DEL-MAA-SIN-CCU-DEL.

Q18.* What is One Way?

`Ans. One way means a travel from origin to destination with no return. For Example: DEL
– BOM and no return booked.

Q19. What is return Trip?

Ans. Return Journey is the journey where passenger has got confirmed reservations both
sides onwards and return. For Example: DEL – BOM –DEL

Q19. What is the difference between Interline and Online transfer?

Ans. Online Transfer takes place when a passenger changes from the service of one
carrier (Airline) to another carrier.

Interline Transfer takes place when a passenger changes to another service of the same
carrier (Airline).

Q20. What is the difference between Piece concept and Weight concept for baggage?

Ans. Piece concept is the concept where-in we inform passenger about the number of
pieces he can carry in cabin baggage and check in baggage For Example: In cabin ladies
are allowed to carry on hand bag, ladies purse and a leap top bag.

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Weight concept is the concept where-in we inform passenger about the weight allowed in
cabin baggage for carry-on luggage and check in luggage weight too. For Example: Cabin
depending upon airlines 7, 8 and 10 kg and for check in 20, 23 and 30 as per diff classes
and visa.

Q21. What is Minimum Connecting Time?

Ans. MCT means the time required to connect between two flights for Domestic travel 30
minutes and for international 45 minutes in case of internal time

Q22. What is Gateway?

Ans. Gateway means the passenger’s first point of arrival or last departure point while
travelling from one country to another.

Q23. What is overbooking?

Ans. It’s a situation in which more seats have been sold than available on an aircraft.

Q24. What is a Direct Flight?

Ans. Direct flight is the flight which starts from origin to destination without any stoppage in
between but could stop for fuelling or cleaning purpose. In short a flight that makes no stops
from the passenger’s board point to off point. For Example: DEL – BOM without any
stoppage.

Q25. What is Connecting Flight?

Ans. Connecting flight is a flight in which passenger has to change the aircraft between the
journey or we can say between the origin and destination For Example: JAI – BOM via
Indigo and BOM – GOA via Spice Jet and aircraft change is required in BOM.

Q26. Difference between Published and Private Fares?

Ans. Published fare is the fare which is available for every passenger.

Private fare is only assigned to the travel agency like CAT fares. This includes the
confidential codes as well.

Q27. Mention three taxes applicable on airlines ticket?

Ans. 1) YQ (Fuel Surcharge) fuel tax

2) PSF (Passenger Service Fee) airport tax

3) UDF (User Development Fee) government tax

Q28. What is Check in? Mention its importance?

Ans. Check in is the process to get boarding pass after submitting the ticket coupon at
check in counter to clear the other security checks before reaching to the aircraft and without
boarding pass passenger cannot reach till the aircraft. Check in is the entry point of
passenger from where the passenger collect their boarding pass in exchange of ticket
coupon. Check in counter is the starting point to reach till the aircraft as first they need to
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collect boarding pass from check in counter. Because without boarding pass passenger
cannot reach till the aircraft because of security check in and check in counter only issues
the boarding pass.

Q29. What is Travel?

Ans. Travel means travelling from one place to another

Q30. Define the age limit of child?

Ans. A person who has reached his /her 2nd birthday and yet to reach his/her 12th birthday
as on date of journey.

Q31. Define the age limit of Adult?

Ans. A person who has reached his/her 12th birthday and above 12 years on date of date of
the journey.

Q32. Define the age limit of Infant?

Ans. A child who has not reached his/her 2nd birthday or more than 7 days on date of the
journey.

Q33. Define the age limit of Senior Citizen?

Ans. A person who is more than 65 years of age on the date of journey is a senior citizen.

Q33. What is STD?

Ans. STD stands for Schedule Time of Departure which means a planned time decided by
an airline for a flight to depart.

Q34. What is ETD?

Ans. ETD stands for Estimated Time of Departure which means a new time expected by an
airline for flight to depart because of some operational reasons. For Example: Weather or
ATC approval.

Q35. Mention three types of flight?

Ans. 1) Direct Flight

2) Via Flight

3) Connecting Flight

Q36. What is the meaning of Availability?

Ans. Availability is a term used to represent the number of seats remaining for purchase.

Q37. What is Global Indicator? Mention any GI’s?

Ans. Global indicators are modem to divide the world for a journey according to the oceans.
It appears next to the fare & tells what route the travel must take. For Example:

WH – Western Hemisphere
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EH – Eastern Hemisphere

AT – Atlantic Ocean

PA – Pacific Ocean

Q38. What is Immigration?

Ans. Immigration is the process to get permission to enter in any other country without
citizenship of that country. It is to come as a settler into another country.

Q39. Aviation Industry is booming industry. Write your comments on this statement.

Ans. Aviation industry is growing very fast now days because it's helping travellers in saving
their time and money. Where there were a few flights few companies some years back to
travel; now there are a lot of companies which are providing the service. It is the fastest
growing industry in the world. Everyone wants to fly by air to save their time. If we join the
aviation industry we would have a job for life because it’s a service industry and there are no
of roles that are available in aviation industry. We get better growth opportunity so better to
go be with this industry.

Q40. What is the full form of VISA? Name any three type of VISA?

Ans. VISA means the Visitors Intention to stay abroad. Types of VISA’s are as follows.

1) Student VISA

2) Work VISA

3) Permanent Citizen VISA

4) Tourist VISA

Q41. How much refund does a No-show passenger get if he presents the ticket for
refund?

Ans. No show passenger only gets the PSF + UDF charges back.

Q42. What is the difference between Full service airline & Low cost airline?

Ans. Full service airline are the airlines who provides free meal, extra frills & passenger
don't have to pay extra amount for that as it’s already involved in the fare. For Example:
Kingfisher, Air India, British Airways and Jet Airways.

Low cost airline are the airlines where passenger are not provided any facilities like free
meal & extra frills.

Categorize the following as Full Service Airline or LCC:

Indigo – LCC Kingfisher – FSA Air India – FSA

Spice Jet – LCC Go Air – LCC Paramount – FSA

Q43. What do you know about Conjunction Ticket?

Ans. Conjunction Ticket means a ticket issued to a passenger in conjunction with another

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ticket which constitute single contract of carriage.

Identify the Codes:

IATA: International Air transport AVML: Asian vegetarian meal
association.
JNML: Jain Meal
ICAO: International civil aviation
organization CHML: Child meal

STD: Schedule time of Departure SPML: Special meal

ETD: Estimated time of departure AAI: Airport authority of India

IROE: IATA rates of exchange BCAS: Bureau of civil aviation security

UFTAA: United Federation of Travel CISF: Central industrial security force

agent’s Associations WCHS: Wheelchair Service
OSI: Other services information SEMN: Seaman
SSR: Special service request TWOV: Transit without VISA
PNR: Passenger name Record FQTV: Frequent Traveller
UNMR: Unaccompanied minor ARNK: Arrival not Known
DGCA: Directorate general of civil aviation NSSA: Non-smoking aisle Seat
BSCT: Baby basket IST: Indian Standard Time
WHCR: Wheelchair request GMT: Greenwich Mean Time
FBA: Free baggage allowance

Decode the following Currency:

ETB – Ethiopia Birr (Eritrea) LKR – Lankan Rupees

USD – United States Dollars (Ecuador) AED – Arab Emirates Dirhams

CNY – Yuan Renminbi (China) NPR – Nepal Rupees

GBP – Great Britain Pounds (United GBP – Great Britain Pound

Kingdom)
SGD – Singapore Dollars
INR – Indian Rupees (India)
OMR – Oman Rials
BDT – Bangladesh Taka
MYR – Malaysia Ringits
THB – Thailand Baht
AUD - Australian Dollar
Identify the Capital of the following Countries:

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Qatar – Doha

Myanmar – Naypyidaw

Saudi Arabia – Riyadh

Mention the States where following is Located:

Silchar – Assam Gwalior – Madhya Pradesh (MP)

Darjeeling – West Bengal Aizwal – Mizoram

Cochin – Kerala Jodhpur – Rajasthan

Ahmadabad – Gujrat Dehradoon – Uttarakhand

Gaya – Bihar

Mention the name of the

following Airport: Delhi – Indira Gandhi International Airport.

Mumbai – Chattarpati Shivaji International Hyderabad – Shamshabad Airport

Airport.

Identify the City Codes for:

Yangoon – RGN Kozikode: CCJ

Dehradun – DED Ranchi: IXR

Mangalore – IXE Amritsar: ATQ

Colombo – CMB Singapore: SIN

Pathankot – IXP Toronto: YTO

Sharjah – SHJ Paris: PAR

Dubai – DXB Bangkok: BKK

Kuala Lumpur: KUL

Flight codes :
Jet Airways : 9W British Airways : BA Air China : CA

Kingfisher : IT Go Air : G8 Unite Indigo : 6E

Spice Jet : SJ Singapore Airways : SQ Air India :AI

Jet Lite : S2 Canadian Airlines : CP

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Fares Construction & Ticketing Formula for fares.
NUC : Neutral Unit of construction NUC * IROE = Fares

MPM : Maximum permitted mileage HIP : Highest intermediate Point

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DOMESTIC CODE :
CITY STATE AIRPORT NAME
AIRPORT CODE

Agartala Tripura Agartala Singerbhil

IXA

Agra Uttar Pradesh Agra Airport

AGR

Ahmedabad Gujarat Ahmedabad Airport

AMD

Allahabad Uttar Pradesh Allahabad Bamrauli

IXD

Amritsar Punjab Amritsar Raja Sansi Airport

ATQ

Aurangabad Maharashtra Chikalthan

IXU

Bagdogra Sikkim Bagdogra Airport

IXB

Bangalore Karnataka Bangalore Airport

BLR

Bhavnagar Gujarat Bhavnagar Civil Airport

BHU

Bhopal Madhya Pradesh Bhopal Airport

BHO

Bhubaneswar Orissa Bhubaneswar Airport

BBI

Bhuj Gujarat Bhuj Rudra Mata Airport

BHJ

Calcutta (Kolkata) West Bengal Netaji S C Bose International

CCU

Chandigarh Chandigarh Chandigarh Airport

IXC

Chennai(Madras) Tamil Nadu Menmbarkam Airport

MAA

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Cochin Kerala Cochin Airport
COK

Coimbatore Coimbatore Coimbatore Peelamedu Airport

CJB

Daman Daman Daman Airport

NMB

Dehradun Uttar Pradesh Dehradun Grant Airport

DED

Dibrugarh Assam Dibrugarh Airport

DIB

Dimapur Nagaland Dimapur Airport

DMU

Diu Daman and Diu Diu Airport

DIU

Gauhati Assam Gauhati Borjhar

GAU

Goa Goa Dabolim Airport

GOI

Gwalior Madhya Pradesh Gwalior Airport

GWL

Hubli Karnataka Hubli Airport

HBX

Hyderabad Andhra Pradesh Begumpet Airport

HYD

Imphal Manipur Imphal Municipal Airport

IMF

Indore Madhya Pradesh Indore Airport

IDR

Jaipur Rajasthan Jaipur Airport

JAI

Jammu Jammu & Kashmir Jammu Airport

IXJ

Jamnagar Gujarat Govardhanp Airport

JGA

Jamshedpur Jharkhand Jamshedpur Sonari Airport

IXW

20
Jodhpur Rajasthan Jodhpur Airport
JDH

Jorhat Assam Rowriah Airport

JRH

Kanpur Utter Pradesh Kanpur Airport

KNU

Khajuraho Madhya Pradesh Khajuraho Airport

HJR

Kozhikode (Calicut) Kerala Kozhikode (Calicut) Airport

CCJ

Leh Jammu & Kashmir Leh Airport

IXL

Lucknow Utter Pradesh Amausi Airport

LKO

Ludhiana Punjab Ludhiana Sahnewal

LUH

Madurai Tamil Nadu Madurai Airport

IXM

Mangalore Karnataka Mangalore Bajpe Airport

IXE

Mumbai (Bombay) Maharashtra C S M International Airport

BOM

Nagpur Maharashtra Sonegaon Airport

NAG

Nanded Maharashtra Nanded Airport

NDC

Nasik Maharashtra Gandhi Nagar Airport

ISK

New Delhi Delhi Indira Gandhi International Airport

DEL

Patna Bihar Patna Airport

PAT

Pondicherry Union Territory (UT) Pondicherry Airport

PNY

Poona (Pune) Maharashtra Lohegaon Airport

PNQ

21
Porbandar Gujarat Porbandar Airport
PBD

Port Blair Andaman and Nicobar Port Blair Airport

IXZ

Puttaparthi Andhra Pradesh Puttaparthi Airport

PUT

Rae Bareli Uttar Pradesh Rae Bareli Airport

BEK

Rajkot Gujarat Rajkot Airport

RAJ

Ranchi Jharkhand Ranchi Airport

IXR

Shillong Meghalaya Shillong Barapani Airport

SHL

Silchar Mizoram Kumbirgram Airport

IXS

Srinagar J & K Srinagar Airport

SXR

Surat Gujrat Surat Airport

STV

Tezpur Assam Tezpur Airport

TEZ

Tiruchirapally Tamil Nadu Tiruchirapalli Airport

TRZ

Tirupati Andhra Pradesh Tirupati Airport

TIR

Trivandrum Kerala Trivandrum International Airport

TRV

Udaipur Rajasthan Udaipur Airport

UDR

Vadodara Gujarat Vadodara Airport

BDQ

Varanasi Utter Pradesh Babatpur Airport

VNS

Vijayawada Andhra Pradesh Vijayawada Airport

VGA

22
Vishakhapatnam Andhra Pradesh Vishakhapatnam Airport
VTZ

Aviation Phonetic Alphabet

A- Alpha
B-Bravo
C- Charlie
D- Delta
E-Echo
F- Foxtrot
G- Golf
H- Hotel
I-India
J- Juliet
K- Kilo
L-Lima
M- Mike
N-November
O- Oscar
P-Papa
Q- Quebec
R-Romeo
S-Sierra
T- Tango
U- Uniform
V-Victor
W- Whiskey
X- X-ray
Y- Yankee
Z-Zulu

GROUND HANDLING MODULE

Fire Protection Requirements for Fire To Occur Three things are required for a fire:

(1) fuel — some- thing that will, in the presence of heat, combine with oxygen,
thereby releasing more heat and as a result reduces itself to other chemical
compounds;

(2) heat — accelerates the combining of oxygen with fuel, in turn releasing more
heat; and

(3) oxygen — the element which combines chemically with another substance
through the process of oxidation. Rapid oxidation, accompanied by a noticeable
release of heat and light, is called combustion or burning.

Remove any one of these things and the fire extinguishers. Classification of
Fires For commercial purposes, the National Fire Protection Association (NFPA) has
classified fires into three basic types: Class A, Class B, and Class C.

23
 1. Class A fires occur in ordinary combustible materials, such as wood, cloth, paper,
upholstery materials, and so forth.

2. Class B fires occur in flammable petroleum products of other flammable or

combustible liquids, greases, solvents, paints, and so forth.

3. Class C fires occur involve energized electrical wiring and equipment.

A fourth class of fire, with which the technician should be familiar, the Class D fire, is
defined as fire in flammable metal.

A fire extinguisher, or extinguisher, is an active fire protection device used

to extinguish or control small fires, often in emergency situations. It is not intended
for use on an out-of-control fire, such as one which has reached the ceiling,
endangers the user (i.e., no escape route, smoke, explosion hazard, etc.), or
otherwise requires the expertise of a fire department. Typically, a fire extinguisher
consists of a hand-held cylindrical vessel containing an agent which can be
discharged to extinguish a fire.

Inspection of Fire Extinguishers Fire extinguishers should be checked periodically

utilizing a checklist. If a checklist is unavailable, check the following as a minimum:

• Proper location of appropriate extinguisher

• Safety seals unbroken
• All external dirt and rust removed
• Gauge or indicator in operable range
• Proper weight
• No nozzle obstruction
• No obvious damage
Airport or other local fire departments can usually help in preparing and often can
provide extinguisher checklists. In addition, these fire departments can be helpful in
answering questions and assisting in obtaining repairs to or replacement of fire
extinguishers.

Identifying Fire Extinguishers Fire extinguishers should be marked to indicate suit-

ability for a particular class of fire. The markings should be placed on the fire
extinguisher and in a conspicuous place in the vicinity of the fire extinguisher. When

24
the location is marked, however, extreme care must be taken to ensure that the fire
extinguisher kept at that location is in fact the type depicted by the marking. In other
words, if a location is marked for a Class B fire extinguisher, ensure that the fire
extinguisher in that location is in fact suitable for Class B fires. Markings should be
applied by decalcomanias (decals), painting, or similar methods. They should be
legible and as durable as necessary for the location. For example, markings used
outside need to be more durable than those in the hangar or office spaces. Where
markings are applied to the extinguisher, they should be located on the front of the
shell (if one is installed) above or below the extinguisher nameplate. Markings should
be large enough and in a form that is easily seen and identifiable by the average
person with average eyesight at a distance of at least 3 feet. Where markings are
applied to wall panels, and so forth, in the vicinity of extinguishers, they should be
large enough and in a form that is easily seen and identifiable by the average person
with average eyesight, at a distance of at least 25 feet.

Using Fire Extinguishers When using a fire extinguisher make sure you have the
correct type for the fire. Most extinguishers have a pin to pull that will allow the
handle to activate the agent. Stand back 8 feet and aim at the base of the fire or
flames. Squeeze the lever and sweep side to side until the fire is extinguished.

TOWING:

25
Towing of Aircraft Movement of large aircraft without engine power on an airport and
about the flight line and hangar is usually accomplished by towing with a tow tractor
(sometimes called a “tug”). In the case of small aircraft, some moving is
accomplished by hand, by pushing on the correct areas of the aircraft. Some types of
tow bars available for general use can be used for many types of towing operations.
These bars are designed with sufficient tensile strength these bars are designed with
sufficient tensile strength.

TAXING

Taxiing Aircraft As a general rule, only rated pilots and qualified air- frame and power
plant technicians are authorized to start, run up, and taxi aircraft. All taxiing
operations should be performed in accordance with applicable local regulations
Taxing of Aircraft Movement of large aircraft on an airport and about the flight line
and hangar or towards the run way is usually accomplished by engine power.

Taxi Signals
Lights Meaning
Flashing green Cleared to taxi

Steady red Stop

Flashing red Taxi clear of runway in use

Flashing white Return to starting point

Alternating red and green Exercise extreme caution

26
 The standard position for a signalman is slightly ahead of and in line with the
aircraft’s left wingtip. As the signalman faces the aircraft, the nose of the aircraft is on
the left. The signalman must stay far enough ahead of the wingtip to remain in the
pilot’s field of vision. It is a good practice to perform a foolproof test to be sure the
pilot can see all signals.

Taxi signals are usually given at night with the aid of illuminated wands
attached to flashlights. Night signals are made in the same manner as day signals
with the exception of the stop signal. The stop signal used at night is the “emergence
stop” signal. This signal is made by crossing the wands to form a lighted “X” above
and in front of the head.

A taxi signalman indicating his readiness to assume guidance of the aircraft

by extending both arms at full length above his head, palms facing each other.

Types of Fuel and Identification:

Two types of aviation fuel in general use are aviation gasoline, also known as
AVGAS, and Aviation Turbine Fuel (ATF), also known as JET A fuel.

27
 AIRPORT OPERATION MODULE
Responsibility of Operation-In-Charge:
1. Making FLIGHT PLAN
2. Making PASSENGER MANIFEST
3. Making LOAD and TRIM SHEET
4. Making LOAD and TRIM SHEET for CARGO OPERATION

28
 5. Making SECURITY CHECK CERTIFICATE
6. Making NON SCHEDULE PERFOR MA
7. Co-ordinate with ATC BRIFING MANEGER for flight dispatch
8. Co-ordinate with COMMUNICATION BRIFING MANEGER for flight
dispatch

9. Co-ordinate with METEROLOGICAL BRIFING MANEGER for flight

dispatch

10. Co-ordinate with MCD for ADC& FIC NO

11. Co-ordinate with AIR FORCE BASE /OTHER AIRPORT ATC for
landing/parking permission

WHAT DOES A FLIGHT PLAN LOOK LIKE

1. Type Your choices here are "VFR", "IFR", or "DVFR". "DVFR" is the flying through
the "defense zones" ADIZ (Aircraft Defense Identification Zone), mentioned above.

2. Aircraft identification Here you would list your "N" number, N1557G, for example.

3. Aircraft type / special equipment This is for your model number, C172, for
example. And, you follow your type with a suffix that denotes what equipment you
have aboard your aircraft.

/X no transponder
/T transponder, no altitude capability
/U transponder, with altitude encode capability

29
/D DME, no transponder
/B DME, transponder with no altitude capability
/A DME, transponder with altitude capability

and so on. If your Cessna 172 had DME, and a "mode C" transponder, you would
enter "C172/A".

4. True airspeed Using the performance tables for your aircraft, enter the TAS for the
altitude that you plan to cruise at.

5. Departure point Enter the Airport Identifier Code for the airport that you will be
departing from. For example, "MSP" if departing from Minneapolis/St. Paul
International Airport.

6. Departure time (Z) Proposed / Actual Enter your proposed departure time, in "Zulu
time". That's aviation speak for GMT, Greenwich Mean Time, or UTC, Universal
Time Coordinated. After you depart and call in with your departure time, it will be
entered in the "Actual" box.

7. Cruising altitude The altitude that you propose to finally end up cruising at. This is
advisory only, you can change your mind and fly a new altitude any time you want to.

8. Route of flight Your proposed routing. As with the altitude, this is your best
estimate at the time you file. You can change your routing once you get going if you
wish to. If you are proceeding direct from segment to another, use the word "direct".

So, your entry may look like this: "Direct Flying Cloud, Victor 187 Redwood Falls,
Victor 217 Garden City, Direct". In this sample entry, "Flying Cloud, Redwood Falls
and Garden City" are the names of the VOR's that you will be navigating to. "Victor
187" and "Victor 217" are the designated routes from one VOR to another that you
will be using, and the last word, "direct", means that after Garden City you will be
going direct to your landing airport.

9. Destination (name of airport and city) If you're going to, say, Chicago you'll want to
let them know which airport you will be landing at.

10. Estimated time enroute Enter your best estimate, hours and minutes.

11. Remarks A golden opportunity to give your dissertation on world events, political
feelings, or talk about life in general. Or, something more aviation-orientated like
"Will cancel flight plan with Aberdeen Flight Service." Or, "Will customs with so and
so."

12. Fuel on board, Hours / Minutes The obvious information.

13. Alternate airport(s) More for an IFR flight, which uses the same form. However, if
you feel that there is a chance that you may have to land at another field, enter that
information here.

30
14. Pilot's name, addresses, and telephone number and home base Pretty obvious
here too. "Home base" would be the 3 letter identifier for where the airplane is
normally based. You can save yourself some time here by pre-registering with your
local FSS. Once that is done, you would just say "On file, MSP."

15. Number on board usually referred to among the aviation community as "SOB",
Souls On Board. A slightly haunting phrase.

16. Color of aircraft something like "White, red trim". In case a search is necessary
this information may be of value.

17. Destination contact / telephone (optional) it’s a good idea to list a telephone
number here. It's human nature to forget things- like canceling a flight plan.

STANDARD WEIGHT OF FLIGHT CREW/ PASSENGERS:

1. Crew 85 (75+10) kg.

2. Adult passenger (both Male & Female) 75 kg.

3. Child (Between 2 years and 12 years age) 35 kg.

4. Infant (Less than two years) 10 kg.

CLASS DIVISION

Airlines offering domestic flights in India

Air India and Indian Airlines

Air India is India’s national carrier, and after merging with Indian Airlines, is the only
government owned airline in India offering domestic flights in India. Air India was initially
founded in 1932 as Tata Airlines. Air India’s primary hubs in India are Chhatrapati Shivaji
International Airport in Mumbai and Indira Gandhi International Airport in Delhi.

E-ticketing is available for all domestic India flight routes except those to/from Calicut,
Lucknow and Goa Offers day fares and night fares (the latter being cheaper).

Air India offers youth discount of up to 25% off for those under 30 years of age, although you may have to call their
offices if you want youth fares. They e-mail you a payment slip which needs to be filled in and faxed back plus with your
passport id to verify your age.

Check-in baggage rules for domestic flights in India (per person): First Class: 40 Kgs, Executive Class: 35 Kgs,
and Economy Class: 25 Kgs.

GoAir
GoAir is another low-cost carrier, and is one of the newer airlines for Indian domestic flights,
having been established in June 2004. It is based in Mumbai's Chhatrapati Shivaji
International Airport.

31
GoAir does not differentiate in fares between NRI, tourists, and residents, and flies between Ahmedabad, Mumbai,
Coimbatore ad Goa. GoAir allows check-in bags up to 20 kg in weight on GoSmart & GoFlexi bookings and up to 35kg
on GoBusiness (Rs 200/Kg for excess check-in luggage)

Indigo Air
Indigo Air began its flight operations for domestic Indian flights in August 2006, with it's main
hub in Delhi. It is the only low cost carrier currently making money in the Indian market right
now.

Indigo Air does not differentiate between NRI, tourist, and local fares for domestic Indian flight tickets. Indigo allows for
free checked baggage up to 20Kg per adult, with fees of 200/Kg overage for domestic flights.

Jet Airways

Jet Airways is based in Mumbai, and offers over 370 daily flights across 44 domestic
destinations. Jet Airways also operates numerous international flights to destinations like the United Kingdom, United
States, Canada, Thailand, and Nepal. Jet Airways became the first Indian carrier to offer internet check-in facilities for
its passengers.

Jet Airways offers youth discount (25%) for those under 29 years of age, and Senior Citizen discounts for those 65
years and older. To get the discount rates for domestic flights in India, the airline requires you to fax over credit card as
well as pass port ID details.

Check-in baggage rules for domestic India flights (per person): Economy - 25 kg, Premiere - 35 kg.

SpiceJet

SpiceJet was voted the best low-cost carrier in Central Asia by SkyTrax in 2007. It is based in
New Delhi, with its main hub in Mumbai and an additional hub in Ahmedabad. SpiceJet also
offers service to Bangalore, Chennai, Goa, Hyderabad, Kolkata, and Varanasi.

SpiceJet offers online booking services, and has no differentiation in fares between NRI, tourists, and locals. Check-in
baggage rules fordomestic flights in India: 20kg.

NOTE: For all airlines operating domestic flights in India, there is apparently no hand luggage abroad planes
originating from Jammu, Leh and Srinagar. Only checked in luggage.

TANDARD FORM 245

(6/77) NO. OF PASSENGERS
Prescribed by USDA FSM 5716 USDI PASSENGER AND CARGO
MP9400.518 MANIFEST ON THIS PAGE PAGE OF

PROJECT
ORDERING UNIT NAME PROJECT NO.

32
NAME OF CREW MODE OF TRANS & ID NO. PILOT OR DRIVER

IF DELAYED
CHIEF OF PARTY REPORT TO: CONTACT

DEPARTURE INTERMEDIATE STOPS DESTINATION

PLACE ETD ETA PLACE ETD ETA PLACE

PASSENGER AND/OR CARGO NAME M/F PASSENGER CARGO DUTY ASSIGNMENT HOME UNIT
WEIGHT WEIGHT IF APPLICABLE

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

15.

16.

17.

18.

19.

20.

21.

22.
SIGNATURE OF AUTHORIZED
REPRESENTATIVE DATE

CHIEF OF PARTY COPY

33
Top Airlines in India and general information about company.

Air India

Air India is the flag carrier airline of India owned by Air India Limited (AIL), aGovernment of
India enterprise. The airline operates a fleet of Airbus andBoeing aircraft serving various
domestic and international airports. It is headquartered at the Indian Airlines House in New
Delhi. Air India has two major domestic hubs at Indira Gandhi International
Airport and Chhatrapati Shivaji International Airport, and secondary hubs at Chennai
International Airport and Netaji Subhas Chandra Bose International Airport, Kolkata.

The airline formerly operated a hub at Frankfurt Airport which was terminated on account of high
costs. However, another international hub is being planned at the Dubai International Airport

Air India

IATA ICAO Callsign

AI AIC AIRINDIA

Founded July 1930 (as Tata Airlines)

Commenced 15 October 1932

operations

 Indira Gandhi International

Hubs Airport (Delhi)
 Chhatrapati Shivaji International
Airport(Mumbai)

 Chennai International
Secondary hubs Airport (Chennai)
 Netaji Subhas Chandra Bose
International Airport(Kolkata)

 Hong Kong International

Focus cities
Airport (Hong Kong)
 Kempegowda International
Airport (Bangalore)
 Trivandrum International
Airport (Trivandrum)
 Cochin International
Airport(Cochin)
 Rajiv Gandhi International
Airport (Hyderabad)
 Sardar Vallabhbhai Patel

34
 International Airport(Ahmedabad)

Frequent-flyer Flying Returns

program

Airport lounge Maharaja Lounge

Alliance Star Alliance (future member: July

2014)[1]

 Air India Express

Subsidiaries
 Air India Regional

Fleet size 99 (excluding subsidiaries)(+34 on orders)[2]

Destinations 90

Company slogan Your Palace in the Sky

Parent company Air India Limited

Headquarters Indian Airlines House

Parliament Street, New Delhi
Delhi, India.[3]

Key people JRD Tata (Founder)

Rohit Nandan, IAS (CEO)
Syed Nasir Ali, IRS(JMD)

Air India and Indian Airlines operated as two completely different airlines, though completely
owned by the government of India. Air India mainly operated on International long-haul routes
while Indian Airlines operated on domestic and international short-haul routes. Both airlines had
different fleet expansion and retirement plans. In 2007, the government decided to bring both the
airlines, including Air India Express and Indian Airlines' low cost subsidiary Alliance Air under the
control one body.[32]

National Aviation Company of India Limited

Air India Indian

Air India Air India Air India Air India Air Alliance
Express Cargo Charters Limited Transport Services Air

The Government of India announced that Air India would be merged with Indian Airlines. As part
of the merger process, a new company called the National Aviation Company of India
Limited (NACIL), now called Air India Limited was established as the holding company for Air
India and its subsidiaries. In February 2011, the merger came into effect.

Air India Limited

35
 Air India Air India Express Air India Regional

Air India has codesharing agreements with the following airlines (as of June 2013):
 Air Canada (SA)  Austrian Airlines (SA)  Singapore Airlines (SA)
 Adria Airways (SA)  EgyptAir (SA)  South African Airways (SA)
 Aeroflot (ST)  Ethiopian Airlines (SA)  SriLankan Airlines (OW)
 Alitalia (ST)  Kuwait Airways  Swiss International Airlines (SA)
 Air Mauritius  Lufthansa (SA)  Turkish Airlines (SA)
 Asiana Airlines (SA)

SA = Star Alliance, ST = SkyTeam, OW = OneWorld

Board of Directors

Shri Rohit Nandan Director-Commercial,

Chairman and Managing Director, Air India Ltd.
Air India Ltd.
Shri Gurcharan Das
Mrs. M. Sathiyavathy Ex-CEO & MD of Procter & Gamble India,
AS&FA, Management Consultant and Author
Ministry of Civil Aviation
Shri Arun Kumar
Dr Prem Vrat
Jt.Secretary,
Ministry of Civil Aviation Founder Director, IIT, Roorkee, Vice
Chancellor & Professor, ITM University,
Shri Syed Nasir Ali
Gurgaon
Jt. Managing Director,
Air India Ltd.
Shri K K Nohwar
Air Marshal (Retd), PVSM VM
Shri S. Venkat
Director - Finance,
Prof. RH Dholakia
Air India Ltd.
Professor IIM Ahmedabad

Shri N. K. Jain
Smt Renuka Ramnath
Director-Personnel,
Ex-CEO, ICICI Venture, Founder, MD & CEO
Air India Ltd.
of Multiples Alternate Asset Management Pvt
Ltd
Shri Pankaj Srivastava

Awards and achievements

 9th Most Luxurious First Class Cabin in the world, The Richest, April 2014[100]
 Preferred International Airline award for travel and hospitality from Awaz Consumer
Awards 2006[101]

36
 Best International West Bound Airline out of India for three successive years by Galileo
Express TravelWorld Award
 Best Corporate Social Responsibility Initiative. by Galileo Express TravelWorld Award[102]
 Best Short-Haul International Airline by Galileo Express TravelWorld Award 2008[102]
 The Mercury Award for the years 1994 and 2003, from the International Flight Catering
Association, for finest in-flight catering services.
 Amity Corporate Excellence Award instituted by the Amity International Business School,
Noida, Uttar Pradesh to honour Corporates with distinct vision, innovation, competitiveness
and sustenance.[102]
 Reader’s Digest Trusted Brand Award[102]
 Dun and Bradstreet Award(D&B)- first in terms of revenue out of the top airline companies
out of India[102]
 Best South Asian Airline award by readers of TTG Asia, TTG China, TTG Mice and TTG-
BT Mice China, all renowned Mice and business travel publications.[102]
 Cargo Airline of the Year at the 26th Cargo Airline of the Year Awards[103]
 The airline entered the Guinness Book of World Records for the most people evacuated
by a civil airliner. Over 111,000 people were evacuated from Amman to Mumbai – a
distance of 4,117 km, by operating 488 flights in association with Indian, from 13 August
to 11 October 1990 – lasting 59 days. The operation was carried out during Persian Gulf
War in 1990 to evacuate Indian expatriates from Kuwait and Iraq.[104]
 The Montreal Protocol Public Awareness Award was awarded to Air India by the
United Nations for environmental protection, especially in the ozone layer.[105]
 World's first all-jet airline- June 1962
 World's largest operator of Airbus A310-300
 Air India's security department became the first aviation security organisation in the world
to acquire ISO 9002certification (31 January 2001).
 Air India's Department of Engineering has obtained the ISO 9002 for its Engineering
facilities for meeting international standards.
 Fifth airline in the world to receive the Boeing 787

GoAir
GoAir was founded in the year 2005 by Jehangir Wadia, the younger son of eminent Indian
industrialist Nusli Wadia. The airline marked the entry into the critical aviation sector for the
Wadia Group,[6] an Indian business conglomerate famous for its companies like Bombay
Dyeing and Britannia Industries.[7] The Wadia group wholly owns the airline. Jehangir Wadia is
also the Managing Director (MD) of the airline.[8] GoAir launched its operations in November
2005 using Airbus A320 aircraft.[7]

37
Destinations
GoAir operates to 21 destinations in India, with over 100 daily flights and approximately 750
weekly flights. Airport Full Names

 Andaman and Nicobar Islands

 Port Blair – Veer Savarkar Airport
 Assam
 Guwahati – Lokpriya Gopinath Bordoloi International Airport
 Bihar
 Patna – Lok Nayak Jayaprakash Airport
 Chandigarh
 Chandigarh Airport
 Delhi
 Indira Gandhi International Airport Hub

 Goa
 Dabolim Airport
 Gujarat
 Ahmedabad – Sardar Vallabhbhai Patel International Airport
 Jammu & Kashmir
 Jammu – Jammu Airport
 Srinagar – Srinagar Airport
 Leh – Leh Kushok Bakula Rimpochee Airport
 Jharkhand
 Ranchi – Birsa Munda Airport
 Karnataka
 Bangalore – Kempegowda International Airport
 Kerala
 Kochi – Cochin International Airport
 Maharashtra
 Mumbai – Chhatrapati Shivaji International Airport Hub
 Nagpur – Dr. Babasaheb Ambedkar International Airport
 Pune – Pune International Airport
[11]

 Rajasthan
 Jaipur – Sanganer Airport
 Tamil Nadu
 Chennai – Chennai International Airport
 Uttar Pradesh
 Lucknow – Amausi Airport
 West Bengal
 Siliguri – Bagdogra Airport
 Kolkata – Netaji Subhash Chandra Bose International Airport

38
 GoAir

IATA ICAO Callsign

G8 GOW GO AIR

Founded 2005

Commenced November 2005

operations

 Chhatrapati Shivaji International

Hubs Airport(Mumbai)

 Indira Gandhi International

Secondary hubs
Airport (Delhi)

 Kempegowda International
Focus cities Airport (Bangalore)
 Srinagar Airport

[1]
Frequent-flyer GoClub
program

Fleet size 19

Destinations 21

Company slogan Fly Smart

Parent company Wadia Group

Headquarters Worli, Mumbai, Maharashtra, India

Key people Jehangir Wadia (MD)

Giorgio De Roni (CEO

Awards and achievements

GoAir has won the following awards:

39
 Best Domestic Airline For Excellence in Quality and Efficient Service by Pacific Area Travel
Writers Association (2008).[21]
 Best Performing Airline by Airbus (2011).

SpiceJet

SpiceJet is an Indian low-cost airline owned by the Sun Group of India.[3] It has its registered
office in Chennai, Tamil Nadu, and a corporate office inGurgaon, Haryana.[4] It began service in
May 2005, and by December 2013, it had a market share of 19.1% in the Indian domestic
market, which makes it the third largest carrier, ahead of Air India, and GoAir.

SpiceJet

IATA ICAO Callsign

SG SEJ SPICEJET

Founded 1993 (as ModiLuft)

Commenced 5 May 1993; 21 years ago

operations

 Chennai International Airport

Hubs  Indira Gandhi International
Airport (Delhi)
 Rajiv Gandhi International
[1]
Airport (Hyderabad)

 Chhatrapati Shivaji International

Secondary hubs
Airport(Mumbai)
 Kempegowda International
Airport (Bangalore)

 Cochin International Airport(Kochi)

Focus cities
 Netaji Subhas Chandra Bose
International Airport(Kolkata)
 Pune International Airport
 Sardar Vallabhbhai Patel
International Airport(Ahmedabad)

40
 [2]
Frequent-flyer SpiceJet MAX
program

Fleet size 58 (+70 orders)

Destinations 54

Company slogan Flying for everyone

Parent company Sun Group

[3]
Headquarters Gurgaon, India

Awards and achievements

 No. 1 on-time performance as per DGCA computed for Delhi, Mumbai, Bengaluru, and
Hyderabad for the month of February 2014.
 No. 1 on-time performance as per DGCA computed for the month of January 2014, for six
metro airports to include Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, and Mumbai.
 No. 1 on-time performance as per DGCA computed for the month of December 2013, for six
metro airports to include Bengaluru, Chennai, Delhi, Hyderabad, Kolkata, and Mumbai.
 India’s Best Low Cost Airline by Outlook Traveller (2008, 2010, 2011 & 2012)
 India’s International Low Cost Carrier of the Year- 2012 by Travel Agents Association of
India. (TAAI)
 India’s Most Outstanding Airline LCC-Domestic Award, by Travel and Hospitality. (2012)
 Best Website at 'World Low Cost Airlines Asia Pacific Conference'. (2010 & 2012)
 CIO 100 Award in IT efforts for customer satisfaction and business growth category. (2007,
2008, 2009, 2011 & 2012)
 India’s best low-fare airline in a survey conducted by MaRs on behalf of Hindustan
Times (Dec 2009)
 World Travel Market Award for multi-channel approach in distribution. (2009)
 National Award (ICWAI) for excellence in Cost Management. (2009)

IndiGo

IndiGo is an Indian airline company headquartered at Gurgaon, India. It is a low cost carrier and
the largest airline in India[2] with a market share of 31.6% as of April 2014. IndiGo is one of the
fastest growing low cost carriers in the world. With its fleet of 78 new Airbus A320 aircraft, the
airline offers 494 daily flights connecting to 36 destinations.

41
 IndiGo

IATA ICAO Callsign

6E IGO IFLY

Founded 2006

Commenced 4 August 2006

operations

 Indira Gandhi International

Hubs Airport (Delhi)

 Chhatrapati Shivaji International

Secondary hubs
Airport(Mumbai)
 Netaji Subhash Chandra Bose
International Airport(Kolkata)

 Chennai International
Focus cities
Airport (Chennai)
 Kempegowda International
Airport (Bangalore)
 Rajiv Gandhi International
Airport (Hyderabad)
 Sardar Vallabhbhai Patel
International Airport(Ahmedabad)
 Lucknow International
Airport (Lucknow)

Fleet size 78

Destinations 36

Parent company InterGlobe Enterprises

Headquarters Gurgaon, Haryana, India

Key people Rahul Bhatia, MD

Aditya Ghosh, president

42
Awards and achievements

IndiGo has won the following awards:

 Best LCC (low-cost carrier) by the Airline Passengers Association of India (2007).[34]
 Best LCC at the Galileo Express Travel Awards (2008).[34]
 CNBC Awaaz's Travel Award for best low cost airline(2009).[34]
 Skytrax Awards – Best low cost carrier (2010, 11, 12,13)

Jet Airways
Jet Airways is the second of India's two major airlines based in Mumbai, both, in terms of
market share[6] and passengers carried, after IndiGo.[7] It operates over 3000 flights daily to 76
destinations worldwide. Its main hub is Mumbai, with secondary hubs
at Delhi, Kolkata, Chennai, Bengaluru.[8] It has an international hub at Brussels Airport, Belgium.

Jet Airways

IATA ICAO Callsign

9W JAI JET AIRWAYS

Founded 1 April 1992

Commenced 5 May 1993

operations

Hubs Chhatrapati Shivaji International

Airport (Mumbai)

 Brussels Airport
Secondary hubs  Chennai International Airport
 Netaji Subhash Chandra Bose
International Airport(Kolkata)
 Kempegowda International Airport
 Indira Gandhi International
Airport (Delhi)

 Sardar Vallabhbhai Patel

Focus cities International Airport(Ahmedabad)
 Cochin International Airport(Kochi)
 Rajiv Gandhi International

43
 Airport (Hyderabad)
 Lucknow International
Airport (Lucknow)

Frequent-flyer JetPrivilege
program

Airport lounge Jet Lounge

 Jet Lite
Subsidiaries
 Jet Konnect

Fleet size 114 (Including Subsidiaries)

[1]
Destinations 69

Company slogan The Joy of Flying

Parent company Tailwinds Limited

[2]
Headquarters Mumbai, India

 Naresh Goyal, Founder &

Key people
chairman

Jet Airways has codeshare agreements with the following airlines (as of June 2013):[45]
 Air Canada  Brussels Airlines  Korean Air
 Air France[46]  Etihad Airways  Malaysia Airlines
 All Nippon Airways  Garuda Indonesia[47]  South African Airways[49]
 Alitalia  Kenya Airways  Qantas
 American Airlines  KLM[48]  United Airlines

Jet Airways also has a codesharing agreement with Thalys European rail service.

Awards and achievements

 Best First- Service in the World award at Business Traveller's 20th annual 'Best in Business
Travel' awards
 Best Business Class & Best Economy Class at the Business Traveller Awards
 Best Programme of the Year by Freddie Awards 2007 & 2006
 Best Elite Level for the second year in a row, at the 21st Annual presentation ceremony of
the Freddie Awards 2008
 Best Overall in Entertainment at the Avion Awards 2010
 India's Popular Domestic Airline at the SATTE 2006 Awards
 India's Airline at the World Travel Awards, 2006
 Best Technical Despatch Reliability by Beaver 2002

44
 Best Cargo Airline of North Asia by Cargo Airline of the Year Awards
 Best Domestic Airline award for the 1st consecutive year and the 5th time in the past two
years at the 18th TTG (Travel Trade Gazette) Travel Awards 2007
 India's Most Respected Company in the Travel and Food Sector by Businessworld 2003
 Best Long Haul Carrier ex-Brussels award at the Tm Travel Awards 2009.
 Best Eastbound Airline from India and Best domestic Airline in India awards at the Abacus
Tafi Awards 2009.
 Business Traveller's Best Indian Airline Award in London.

Air India SATS Airport Services Private Limited.

Air India, India's flag carrier, in consortium with SATS Ltd, Singapore's leading provider of
gateway services and food solutions, have set up a 50-50 Joint Venture Company, Air India
SATS Airport Services Private Limited (AISATS), to provide integrated ground handling and
cargo services across India.

The first station to be set up under the AISATS banner was at the new Rajiv Gandhi
International Airport at Shamshabad, Hyderabad. The airport commenced operations on 23
March 2008. This was followed closely by the new Bengaluru International Airport at
Devanhalli, Bangalore on 24 May 2008.

The latest station to be operationalized under AISATS is at India's flagship airport, Indira
Gandhi International Airport, New Delhi, concurrent with the opening of the new Terminal 3,
which was opened on 28 July 2010.

Specialties
Aviation Integrated Ground and Cargo Handling

SATS Ltd., commonly abbreviated as SATS (Simplified Chinese) is the chief ground-handling
and in-flight catering service provider at Singapore Changi Airport. SATS controls about 80% of
Changi airport's ground handling and catering business.

SATS runs ground handling and airline catering operations at nearly 40 airports across Asia
Pacific. Besides its operations in Singapore, SATS has also established a network in Asia
through joint ventures in China, Hong Kong, Macau, India, the Philippines, Indonesia, Taiwan,
Vietnam and the Maldives.

SATS Ltd.

45
Type Public (SGX: S58)

Industry Ground handling, Airline catering services

Predecessor(s) Singapore Airport Terminal Services Limited

Founded 1972

Headquarters Singapore

Key people Edmund Cheng (Chairman)

Tan Chuan Lye (President and CEO

46
WHSmith plc is a British retailer which operates a chain of high street, railway station, airport,
hospital and motorway service station shops selling books, stationery, magazines, newspapers and
entertainment products. Its headquarters are in Swindon, Wiltshire. Smith's is listed on the London Stock
Exchange and is a constituent of the FTSE 250 Index. It was the first chain store company in the world, and
was responsible for the creation of the ISBN book catalogue system

Type Public

Traded as LSE: SMWH

Industry Retail

Founded London (1792)

Number of 1,288 (615 high street & 673 travel) (As

locations of 31 August 2013)[1]

Key people Henry Staunton (Chairman)

Stephen Clarke (CEO)

Revenue £1,186 million (2013)[2]

Operating £107 million (2013)[2]

income

Profit £87 million (2013)[2]

Number of 14,723 (2013) [2]

employees

Website www.whsmithplc.co.uk

47
 Plaza Premium Lounge, Terminal 1D Domestic Departures - Airside
Located on the mezzanine floor overlooking the entire airport, the Lounge provides a great view. The Ambience
of the Lounge is bright and airy with glass panels, spacious area, and a combination of warm and subtle colours
enhancing the décor which is ideal for guest looking forward to have a refreshing time before their take off.
The lounge is equipped with Business Stations, Wi-Fi, Choice of International Magazines and Newspapers, Spa
& Massage and round-the-clock buffet. There is a bar with professional bartender serving up the best drinks with
additional charge.
Location:T1 D, Level 02, Mezzanine Level, Terminal 1, Domestic Departures, Indira Gandhi International Airport,
Palam, New Delhi.
Opening Hours
24 hours daily

http://www.plaza-network.com/location_detail?city=New%20Delhi

CAMBATA AVIATION
PROFILE
From a modest start as National Helicopters Limited, founded in 1954 by Kershi Cambata to provide aerial spraying and
helicopter operations, Cambata began its comprehensive Ground Handling operation in Mumbai (BOM) in 1967 as the
only competitor to Air India. Our first customer was B.O.A.C. and other international airlines followed. In 1972 we
expanded our operation to New Delhi with Swissair as our inaugural carrier.
With the liberalization of Ground Handling Services in the mid 2000’s, Cambata expanded its operations to cover
Chennai (MAA), Pune (PNQ), Ahmedabad (AMD) and Goa (GOI).
In 2008, Cambata won the competitive bidding to provide Ground Handling (GHA’s) in both Mumbai and New Delhi for
the next 10 years.
Cambata is now the largest independent Ground Handling provider in India with some 7,000 employees across its
locations. The company remains family owned.

MANAGEMENT TEAM
Board Members
Chairman: Nelson Cambata
Vice Chairman: Albert Cambata
Director: Geoff Field

Operational Management
COO India: Pat Casserly
CFO India: Bharani Kumar
Contracts: Sarosh Contractor
VP- HRD: Prashant Kakade
COO New Delhi: Yezdi Cooper
VP OPS Mumbai: Andy Dias
With a mix of expatriate and local members, the Indian senior management team draws from its experience in all
aspects of the international and local aviation industry, including previous careers with internationally recognised airlines
and service providers known for their safety record, expertise, and quality provision.

 About Us

48
 Services
 Contact Us
 Customer Support
 Media Room
 Careers
 Privacy Polic

PASSENGERS SERVICES
Cambata Aviation customer service staff are the key interface between our customer airlines and their passengers,
responding to diverse customer requirements with the care and attention to detail that is critical to the success of
Cambata’s ground handling operations.
We offer our Customers an integrated range of high quality service:

 Ticketing
 Check-In
 Boarding
 Mishandled Baggage Handling – World Tracer
 Arrival / Departure Crew Assistance
 Special Services:
o Valet Services
o Meet and Greet for Passengers (MAAS)
o Transfer Passenger / Baggage Services
o Crew Assistance
o Passenger with Reduced Mobility (PRM) assistance
o Unaccompanied Minor (UM) Assistance
o Inadmissible (INAD) and Deportee (DEPO) procedure handling
o Medical Case (MEDA) Handling
o Lounge Assistance
o Special Needs Passenger Assistance
o VIP / CIP Assistance

Cambata also provide our airline customers with a choice of dedicated staff who can be trained to deliver airline-specific
services as required.
We look forward to offering you a warm Cambata welcome and to smooth your way through the infrastructure until we
finally wish you a very pleasant flight.

RAMP
Our Services include:

 Baggage Handling
 Marshalling
 Parking
 Cooling and Heating
 Ramp to Flight Deck Communication
 Loading & Unloading
 Engine Starting

 Safety Measures
 Moving of Aircraft
 Interior Cleaning
 Toilet Service
 Water Service
 Cabin Equipment
 Storage of Cabin Material

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 Catering Ramp Handling

We have a team of highly experienced and trained crew who look after every aspect of Ramp operations to provide safe
and secure handling to the customer. Training is provided in-house in addition to a “Train the Trainer” program by
various Customer airlines.
LOAD CONTROL,DISPATCH,FLIGHT OPERATIONS
There is no compromise on the Safety and Security of our Customer base.
Our highly trained and motivated teams are capable of handling all types of aircraft and perform functions inclusive of
Weight and Balance, Communications, Crew Briefing, Crew Administration, Liaising with all control and regulatory
agencies (ATC, MET etc.) obtaining necessary clearances, and services related with flight operations.
All their training is completed in-house, and where applicable, conducted and certified by various Carriers handled by
us.

CARGO AND FREIGHT OPERATIONS

We offer a full cargo service for all airfreight at our locations (There are variances depending on location and the cargo
handling profile of the respective airport).
We meet the challenge of this rapidly expanding and evolving Industry through our focus on innovation, dedication and
hard-working team members

RAMP HANDLING
In all our locations, we are authorised to offer a comprehensive Ramp Handling service, including but not limited to
on/off loading, crew services, full ramp handling, cleaning, T&W service and Ramp Supervision. In all locations (except
PNQ) we have the most modern cargo-specialised equipment, from 30T Main Deck Loaders to imported 20ft/20T
Dollys, tail-stands etc. Any other specialised equipment, such as cranes, low profile loaders etc. can be arranged with
prior advice. We are known throughout India as the “outsize specialists”.
Our experienced and cargo-specialised Load Control and Planning staff have extensive knowledge of both a CLC and a
self-build operation. They are conversant with all the necessary protocol and specific licences that this task requires.
All other aspects, such as DGR Training/accreditation etc., are part of our general handling, with specific teams to
handle dedicated cargo operations.

WAREHOUSE OPERATIONS
We are licensed to operate full warehouse operations in BOM and AMD, with limited access in PNQ. One of the busiest,
the BOM operation, is operated in conjunction with MIAL, the airport operator. These and other operations cover the full
spectrum of cargo and freight services from build-up to break-down, screening to vigilance and acceptance to delivery.
DGR, HUM to PER and AVI etc. are all delivered to exacting standards with the requisite trained manpower and
equipment.
In other locations, where the warehouse operation is restricted to dedicated providers, we offer a supervision service to
ensure all processes are completed to the customer's custom and international standards.

SUPERVISION AND DOCUMENTATION (SECT.5 SGHA)

Cambata offers a full Sect. 5 service at all locations with comprehensive Documentation and Supervision. We co-
ordinate processes (unitising, screening etc.) either within our own operation (where applicable) or with the various
warehouse operators. We are conversant with most automated systems and automated AWB Capture.
In most stations we operate 24/7, and have fully qualified staff on duty at all times. All training is completed to
ICAO/DGCA exacting standards, including acceptance of DGR. We liaise with Customs to ensure prompt clearance for
both import and export shipments. We have extensive experience with COU, being the handler of choice in this regard.
And we can and do operate a "virtual" cargo office for many of our customers, thus freeing up valuable customer
management time.

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 SPECIAL SERVICES
Ticket Desks

 Fully equipped ticket desks at BOM and DEL

Baggage Services

 Individual access to WorldTracer and operational 24/7

Meet and Assist Services

 A specialist team to meet your valued clients and escort them through all formalities, both on arrival and departure
o Check-in to Gate
o Gate to exit Arrivals
 Transportation arranged on request

Medical related Handling

 Ambulance Aircraft Handling

 Stretcher Handling on Scheduled Flights
 Passengers with Restricted Mobility (PRM) Handling

Diverted and Irregular Operations Handling

 Complete liaison with all agencies and customers

 Specialist teams drawn from our resources to ensure professional care

VIP, EXECUTIVE AND GENERAL AVIATION

Cambata offers Comprehensive Ground Handling services for all General Aviation and State Guest
VVIP/Diplomatic/CIP flights and all other ad hoc flights operating any type of fixed and rotary wing aircraft.
In New Delhi (DEL) we are the concessionaire for all non-scheduled operations, with access to passenger and crew
lounges in the dedicated Terminal 1D facility. Immigration and Customs clearance is also offered in this facility.
We provide stress-free transit by working in conjunction with Governmental Agencies and other Flight Dispatch/Watch
companies to coordinate all the various requirements. This service is also offered on an ad hoc basis at our other
airports: BOM, AMD, PNQ and MAA..

State Guest VVIP / VIP flight handling

Special services provided are:-

 Extensive coordination with State Security agencies, Ministries of Government of India, Embassies, DGCA and Air
Force authorities
 Special VVIP/VIP duty security passes for staff & equipment
 Air Force Headquarters Intelligence clearance
 VVIP/ Diplomatic baggage screening
 Defense area parking slots (where available)
 Anti-sabotage check of equipment
 Gratis Visa assistance
 Special Custom's clearance for Weapons & Communication Equipment

TRAINING
Employee training programs and initiatives are an integral part of the HR vision and long-term strategic objectives of an
organization. Through timely, controlled and intelligently developed training programs, employees develop requisite
capabilities and new skills to perform assigned jobs consistently and successfully. Ultimately these carefully devised

51
 and implemented employee training programs should improve organisational competitiveness, long-term performance
and overall productivity.
Cambata Aviation would not be the success it is today without the commitment of our staff. And it is because of their
dedication that we are confident of achieving our goals.
Stringent induction training helps our employees understand their responsibilities towards our daily activities
(procedures and processes).
This helps them deliver high quality service standards keeping in mind that there is no compromise in safety and
security.
Our trainers have a vast experience in operations and aviation training, and they have been “Trained as Trainers” to our
many customer airlines.
In-house training modules, which include Soft Skills training, provide in-depth understanding and technical skills in the
fields of Aviation, Travel & Tourism and Hospitality Management to ensure superior service.
They also aim to achieve the set safety and security standards in:

 Passenger Services
 Load Control
 Flight Operations
 Mishandled Baggage
 Ramp Operations
 Aircraft Cabin Cleaning
 Cargo Documentation

 Baggage Reconciliation System

 Dangerous Goods Awareness
 Fire Safety Awareness
 Safety and Security Awareness
 Occupational Work Hazards and Safety
 Ramp Safety Awareness
 Soft Skills and Grooming
 And, many more...

Our employees are also trained and certified by the airlines to operate on their various Reservations and Departure
Control Systems.

GROUND SUPPORT EQUIPMENT (GSE) MAINTAINANCE

At both main airports, Mumbai and Delhi, Cambata Aviation dedicated Ground Support Equipment (GSE) Maintenance
Department offers scheduled, preventive and emergency maintenance service for all types of ground support
equipment. This is inclusive of heavy maintenance and rebuilding.

Our highly trained team of mechanics have many years of experience within the airline industry, providing a high
standard of service. We are in regular contact with our various vendors in regard to Training, spare parts delivery and
technical assistance.

Support is also given to our other bases of Ahmedabad, Chennai and Pune

Devyani International Limited

(An associate company of RJ Corp- largest bottler for Pepsico- with interests in Beverages/Food/
Beer/Milk/ Ice-cream/ Stem-cell/ Real Estate/ Education) is the fastest growing, customer centric, profitable
player in the Indian retail F&B sector, with presence in different space zones cutting across Indian
subcontinent, Nepal and Nigeria. Devyani International Limited currently has a visibility of 500+ outlets of
Pizza Hut, KFC, Costa, Vaango and many other brands.

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Devyani International Limited is the largest franchisee for Pizza Hut, KFC AND Costa Coffee in India. With
this distinguished track record and expertise in the QSR segment, Devyani International Limited has
launched its own brand Vaango – a world class south Indian QSR chain and plans to take it across India.
Vaango offers authentic South Indian food in a genX ambience.

Every operation at Devyani International Limited is governed, regulated and activated by our Mission
Statement: "To be a people centric, customer focused and process driven operations, striving for
excellence , day in day out with a beat year ago and turnaround mentality". .

Devyani International Limited envisions to be the best restaurant company in India for customers and
employee alike. Devyani International Limited has a passionate and committed team; and it has strong
intentionality and method to realize this vision, for sure. Devyani International Limited leverages some
powerful management tools to drive its' operations. Some of these tools and processes include Balance
Score Card, Employee P & L, Bench-planning and Voice of Champions.

With aggressive growth strategy in place, Devyani International Limited is irrevocably committed to being a
"people centric, customer focused and process driven operations, striving for excellence with a turnaround
mentality. Devyani International Limited will continue to vigorously pursue its journey to be the best for
customers- both internal and external.

Çelebi Aviation Holding

Çelebi stepped into the aviation industry with the establishment of Çelebi Ground Handling in 1958
as Turkey's first privately-owned ground handling services company. Today, it stands out as one of
the most successful examples of integrated services in the Turkish civil aviation industry, offering
the full range of services within the scope of ground handling at world-class quality.
While its services portfolio was diversified with warehouse operation in 2003 and terminal building
construction and management in 2005, 2006 marked Çelebi's penetration into the international
arena and the Company started operations in Budapest airport.
Çelebi continued with its international breakthroughs and started offering ground handling services
in Mumbai/India in 2009, in Delhi/India in 2010 and in Vienna/Austria in 2011. Another business
segment in which Çelebi initiated its international operations is cargo & warehouse management.
Çelebi is now providing cargo & warehouse services in Delhi/India since 2010, in
Budapest/Hungary and Frankfurt/Germany since 2011.

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