ConVox

Call Center Solution

Effective Complete and Comprehensive Solution for your Call Center
 Why Should you Consider a Dialer for your
Contact Center?

Many organizations make the decision to replace hunt groups with contact centers in
order to…

Improve customer service Improve profitability

To give your customers a central
point of contact?
To give your customers a better,
more consistent experience?
To improve your responsiveness
to customers?
To provide customers with
improved first contact resolution?
So you never miss a customer call
or a sales opportunity again?
So your best customers always get
to speak to your best salespeople?
So your calling volume enhanced
to reach larger sales targets

Deepija Telecom (P) Ltd.

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General Setup features of ConVox CCS

Real time monitoring of agents Login/ Logout/ Timeout,

for effective Call Center management

Comprehensive CRM interface to accommodate all kind of

scripts, record customer details and disposition of calls

Complete and high quality voice recording of conversation

between agent and customer

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General Setup features of ConVox CCS

Multiple Process can be handled from the single server

ConVox takes care of Switching. No need to buy a PBX to

handle trunk and extensions

Comprehensive and customizable reporting to track the

agents and calls in your call center

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Setup Diagram for ConVox Call Center Solutions

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Outbound Calling Features
Save time and effort in manual dialing. Calls are dialed by a
Central Dialer, and live calls are transferred to the agents

Dialer can work in Preview Mode as well

Excel Sheets (csv format) can be uploaded for calling list

Answering Machine ( 85%+) and Fax detection. A customized

message can be played for answering machine calls

Multiple Campaigns can be handled from the single server

Do Not Call (DNC) feature to restrict unwanted calling

Deepija Telecom (P) Ltd.

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Call flow for ConVox Outbound dialer

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Inbound Calling Features

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Call flow for ConVox Inbound dialer

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Screenshot : ConVox Agent Main Screen ConVox – Contact Center Solutions

Deepija Telecom (P) Ltd.

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Screenshot : Admin page Screen
Deepija Telecom (P) Ltd.
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Screenshot : CRM Screen
Deepija Telecom (P) Ltd.
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Screenshot : External CRM Integration
Deepija Telecom (P) Ltd.
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Screenshot : Real Time Screen
Deepija Telecom (P) Ltd.
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Screenshot : Schedular

Deepija Telecom (P) Ltd.

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Screenshot : IVR

Deepija Telecom (P) Ltd.

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 MIS Reports
Web based Reporting can be accessed from anywhere, any time
and from any system

Reports are Live! You can take the reports as snapshot, while
system is in operation

Agent Login Report, Agent Performance Report, Agent Daily Report

Process hourly report, disposition Report, Daily Report

Call Dump Report, Call Recording Report, Abandoned call report

Search individual or set of records based on many criteria. Password

Secure Access to the Reports.

ConVox – Call Center Software Solutions

Deepija Telecom (P) Ltd.
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Screenshot :System report List

Deepija Telecom (P) Ltd.

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Screenshot : Distribution Report

Deepija Telecom (P) Ltd.

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Screenshot : Agent daily performance report

Deepija Telecom (P) Ltd.

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 Screenshot : Call Recording report
ConVox – Contact Center Software Solutions
Deepija Telecom (P) Ltd.
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ConVox
other Products……

Deepija Telecom (P) Ltd.

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 ConVox IP-PBX
Basic Features

* Auto Attendant * Voice Mail

* Call Conference * Call Barge-in

* Call queuing * Voice Logging

Advance Extension Features

* Maintain Phone Book * Send SMS and Bulk SMS

* Send Fax * Chat with other extensions

* Click to call * Organize Conference

Advance Management Features

* GUI for Creating in and out routes, extensions

and user management.

* GUI for monitoring system resources

* GUI for creating IVRS flow

Deepija Telecom (P) Ltd.

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 ConVox Audio Conference Bridge:

A “Meet–Me” and “Dial-Out” conference bridge with

feature like web based monitoring and control of on-
going conference.

Very useful features like “One Touch Conference”,

where you can dial a group in a single click and get
them in the conference when they pick up.

ConVox Voice Logger

• High quality recording with option of
serial or parallel setup. Can record ISDN
PRI or VoIP lines

ConVox – Call Center Dialer

Deepija Telecom (P) Ltd.
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 IVRS Development Services
Our customized IVRS solutions are serving various industry segments like

● Appointment Booking System

● Petroleum Booking and Distribution

● Payment Gateway System

● University Information System

● Cinema ticket Booking system

● Order Booking System

● Information system for farmers

Deepija Telecom (P) Ltd.

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ConVox BCT (Communication Blaster)
• Unified Platform
– Groups can be created or uploaded. ConVox
presents unified Interface to send E-mail,
SMS, Fax or call to these groups.

• IVRS Messages
– Calls can play the pre-recorded message
and take the user input as digits.

• Anywhere Access
– Web browser based access for easy
configuration and management.

• Templates and Voice Files

– Templates can be maintained for SMS and E-
Mail communication . Picture and voice files
can be organized for Fax and Voice
communication

Deepija Telecom (P) Ltd.

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 COMPANY BEHIND ConVox OBD

Deepija Telecom (P) Ltd. is a fast growing software development

company in the area of CTI/ IVRS and VoIP.

Our products include Call Centre Packages, Conference Bridge, Voice

Logger, IP-PBX and IVRS.

Head office in Hyderabad with branch offices in Mumbai, Bangalore,

Chennai, Delhi and Pune

Focus on R&D and innovation

Open Source Experts

High quality products and strong customer support.

Deepija Telecom (P) Ltd.

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INSTALLATION AND MAINTENANCE OF THE SYSTEM

Normal Installation Time is 1 Week. Depending on the customization

requirement it may take more time.

Our Engineers will install and configure the system initially.

Training is given to the administrator and users of the system at

customer premises.

Support is available through Phone Call, Chat, Remote Login and On

site visit.

Highest commitment for Customer Support.

Deepija Telecom (P) Ltd.

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SOME OF OUR ESTEEMED CUSTOMERS

Deepija Telecom (P) Ltd.

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Thank you!

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