Galileo Quick Reference Galileo Coordinator

GALILEO
Quick Reference
Galileo Coordinator
Galileo Switzerland AG
Training Administration, Case postale 776, 1215 Genève 15
Tel. 022 791 70 62 / Fax 022 791 70 60
Email : swisstraining@travelport.com
Feb-09 www.galileo.ch
SUMMARY

Galileo Coordinator
Sign On ..................................................................................................................... 2
To create a sign on ................................................................................................. 2
To copy a sign on.................................................................................................... 4
To delete a sign on ................................................................................................. 5
List of all Galileo signs on ....................................................................................... 6
Password.................................................................................................................. 7
To modify the Galileo password – Focalpoint 3.5 users ......................................... 7
To modify the Galileo password – Galileo Desktop users ...................................... 8
To modify the Galileo password – GDIA users....................................................... 9
Password rules ..................................................................................................... 10
Resetting Forgotten Password / Locked Sign-on ................................................. 11
Galileo Password Unlock web site..................................................................... 11
Galileo Password Unlock by Travel Agency Coordinator .................................. 16
FAQ....................................................................................................................... 19
Agency File............................................................................................................. 22
To display the Agency File.................................................................................... 22
To modify the Agency File .................................................................................... 23
To add subsequent lines in the Agency File ......................................................... 23
To change the transfer code ................................................................................. 24
To delete lines in the Agency File......................................................................... 24
To transfer the information in a Booking File ........................................................ 25
Programmable Keys.............................................................................................. 27
To open Pkeys ...................................................................................................... 27
To create a set of Command Pkeys ..................................................................... 28
To create a HotKey ............................................................................................... 33
To save a set of Command Pkeys ........................................................................ 34
Default Programmable Keys file ........................................................................... 35
Focalpoint Customization..................................................................................... 36
Colors.................................................................................................................... 36
Fonts ..................................................................................................................... 38
Zooming ................................................................................................................ 39
Windows ............................................................................................................... 40
Page 1
Galileo Coordinator Quick Reference
Sign On
Each Galileo user must have a security profile record. Amongst other things, this
record governs the level of access the user has to the system, and an address
code stating what terminal access is permitted.
Only a Galileo coordinator with a second level sign can add, modify or delete an
agent sign on.
To create a sign on
Please, only use the TAB facility or the Cursor to move from field to field.
Do not work with the Carriage Return, Delete key or the Backspace key.
Check that the “insert” mode is deactivated.
The input to create a new sign on is:

• STD/ZPCCXXX
STD/Z basic input

PCC Agency Pseudo City Code
XXX User identifier (1-3 alpha/numeric)
Output:
>STD/·Z1C8/BM NAME:·......................................
ADDRESS CODE:·........... TERMINALS IN USE: /
PASSWORD:·.......... CHANGED BY:......... PSWD BYPASS:·N
PASSWORD LAST UPDATED:......... SIGN LAST USED:.........
DUTY-CODES:·../·../·../·../·../·../·../·../·../·../
·../·../·../·../·../·../·../·../·../·..
TEMP AUTH:·.. EXPIRES:·..... TEMP AUTH:·.. EXPIRES:·.....
LOCK:·N MULTI-TERMINAL:·N MULTI-DEPT:·N MULTI-CITY:·N
AUTO SIGN-OFF TIME:·030 MIN CORPORATE SECURITY LEVEL:·0
AUTHORIZER LEVEL:· MESSAGE ADDR:·...... AGENCY AUTH:·N
AUTHORIZER ID:·N80131 ADDRESS CODE:ZRHNH
PROFILE CHANGED BY:N80131 DATE:03FEB1242 OTH AUTH:·NNNNNNNN
AUTH CITIES:·...../·...../·...../·...../·...../·...../·...../.
ONE AAA:·N RSPR TEAM:· KEYWORD:·...... USE KYWD:·N ·
NAME Name of agent (max 38 characters)

Do not use the “/” to separate the family and first name
PSWD BYPASS If set to N, the password is mandatory (Default!)

If set to Y, the password is not required
PASSWORD 7-10 alpha and numeric characters (validity 90 days),

check “Password rules” on page 10.
Page 2
DUTY CODES Duty codes assigned to user. The first field is the prime
duty code
AG = Travel Agent
CI = Computer Assisted Instruction
TA = Training Agent
MULTI TERMINAL If set to N, the system allows the user to sign on to

only 1 terminal at a time
If set to Y, the system allows the user to sign on to
maximum 2 terminals at a time
If set to U, the system allows unlimited use of the user’s
sign on
AUTO SIGN OFF TIME Governs length of time user will stay signed on to the
system without any entries. Minimum is 10 minutes,
maximum is 120 minutes.
AUTHORIZER LEVEL Denotes the user’s level of authorisation

Field empty = Agent level (can not build profile)
SECOND = Second level (can build agent level profile)
RSPR TEAM Stands for Reservations Sales Productivity Reporting.

Contains 2 alpha/numeric characters – agent sign – which
will be shown on any Booking Files created or tickets
printed by the user
This sign in table display is to be modified/completed as follows:
Output:
>STD/·Z1C8/BM NAME:·BOVIS MAX.............................
ADDRESS CODE:·ZRH1C8..... TERMINALS IN USE: /
PASSWORD:·HOLIDAY01. CHANGED BY:......... PSWD BYPASS:·N
DUTY-CODES:·AG/·CI/·TA/·../·../·../·../·../·../·../
·../·../·../·../·../·../·../·../·../·..
LOCK:·N MULTI-TERMINAL:·Y MULTI-DEPT:·N MULTI-CITY:·N
AUTH CITIES:·...../·...../·...../·...../·...../·...../·...../.
ONE AAA:·N RSPR TEAM:·BM KEYWORD:·...... USE KYWD:·N █
Output:
AGENT PROFILE ADDED - GALILEO
Page 3
To copy a sign on
Once a sign on has been created, it may be copied and modified to create other
signs on.
Display an already existing sign on with the input:
• STD/ZBM
STD/Z Basic input

BM User identifier
Output:
PASSWORD:·********** CHANGED BY:......... PSWD BYPASS:·N
·../·../·../·../·../·../·../·../·../·..
AUTH CITIES:·...../·...../·...../·...../·...../·...../·...../.
ONE AAA:·N RSPR TEAM:·BM KEYWORD:·****** USE KYWD:·N
Overtype the initials on the top of the display and the new name. If the new
name is shorter than the previous one, remove excess characters using
Spacebar, do not use the Delete key nor the Backspace key.
Complete the password field (chapter “password” for more information)
Overtype the initials behind RSPR TEAM at the bottom of the screen.
Replace the Keyword by 6 dots (= replace ****** by ......)
Output:
>STD/·Z1C8/GT NAME:·GRANADOS TEO..........................
PASSWORD:·HOLIDAY01. CHANGED BY:......... PSWD BYPASS:·N
·../·../·../·../·../·../·../·../·../·..
AUTH CITIES:·...../·...../·...../·...../·...../·...../·...../.
ONE AAA:·N RSPR TEAM:·GT KEYWORD:·...... USE KYWD:·N █
Press ENTER at the end of the fill in format. The sign on will be added.
Page 4
To delete a sign on
Display an already existing sign on with the input:

• STD/ZBM
STD/Z Basic input

BM User identifier
Output:
PASSWORD:· ********** CHANGED BY:......... PSWD BYPASS:·N
·../·../·../·../·../·../·../·../·../·..
AUTH CITIES:·...../·...../·...../·...../·...../·...../·...../.
ONE AAA:·N RSPR TEAM:·BM KEYWORD:· ****** USE KYWD:·N
Overtype the D with an R in the displayed mask
Output:
>STR/·Z1C8/BM█ NAME:·BOVIS MAX.............................
PASSWORD:· ******... CHANGED BY:......... PSWD BYPASS:·N
·../·../·../·../·../·../·../·../·../·..
AUTH CITIES:·...../·...../·...../·...../·...../·...../·...../.
ONE AAA:·N RSPR TEAM:·BM KEYWORD:· ****** USE KYWD:·N
Press ENTER immediately after the last initial.
Output:
AGENT PROFILE DELETED - GALILEO>
Page 5
List of all Galileo signs on
The input to display a list of all Galileo signs on is:

• SDA/ZPCC
SDA/Z Basic input

PCC Agency Pseudo City Code
Output:
THE FOLLOWING IS A LIST OF USER PROFILES INDEXED TO AB9

Z AB9/BE BOVIS EVA 06SEP1246 SEC
Z AB9/NW NORTON WILLIAM 29SEP1500 ---
Z AB9/OE OESCHGER ERIC 02OCT0757 ---
Z AB9/RS RODIN SANDRA 03OCT0642 ---
Z AB9/TI TINGELI ISA 12SEP1037 ---
END REPORT
Pseudo City Code and user sign on
User name
Last date/time sign was used
Authorizer level SEC = SECOND

--- = AGENT
Page 6
Password
To modify the Galileo password – Focalpoint 3.5 users
Your password is valid for 90 days only. The system will automatically ask you to
change it every 90 days.
Usual Sign-on:
SON/ZAA
When your password is not valid anymore, the system displays the following
screen:
>STD/ ZXXX/AA NAME: TESTAAA
ADDRESS CODE: ZRHXYZ TERMINALS IN USE:C2AABB/
PASSWORD: .......... CHANGED BY: XYZ PSWD BYPASS: N
PASSWORD LAST UPDATED: 18NOV2008 SIGN LAST USED: 16FEB2009
TRANSACTION ACCEPTED-CHG PASSWORD - GALILEO
With „Tab“ move the cursor in the field PASSWORD, enter a new
password and press « Enter » .
Complete the screen as follows:

>STD/ ZXXX/AA NAME: TESTAAA
ADDRESS CODE: ZRHXYZ TERMINALS IN USE:C2AABB/
PASSWORD: NEWPWD2 . . CHANGED BY: XYZ PSWD BYPASS: N
TRANSACTION ACCEPTED-CHG PASSWORD - GALILEO
Ensure that the INSERT key on your keyboard is switched OFF.

Create your new password according to the rules listed on page 10.
Page 7
To modify the Galileo password – Galileo Desktop users
Usual sign-on:
When your password is not valid anymore, the system displays the following
screen:
Insert a new password in both fields and click on .

Page 8
To modify the Galileo password – GDIA users
On the „Login“ page, enter your « GDIA Login-Name » and usual password:
When your Host password is not valid anymore, the system displays the
following screen:
Enter a new Host password in both fields and click on . After a moment the
system will redisplay the GDIA login screen.
IMPORTANT: You will have to wait at least 5-7 minutes before you login again to
GDIA with your original GDIA login-name and password
combination. In case you login too early, you will see again the
screen “Change Host Password”. In that case close your internet
browser and retry few minutes later.

Page 9
Password rules
• The password is valid for 90 days. The system will prompt you automatically for
the password change every 90 days.
• The password must be 7-10 characters and alphanumeric, a combination of

letters and numbers. Example: HOLIDAY01.
• The new password cannot contain the users’ first name, last name, or sign-on
ID.
• The new password must not contain one of the following combinations of letters
and numbers or words:
000 111 222 333 444 555
666 777 888 999 123 234
345 456 567 678 789 890
098 987 876 765 654 543
432 321
AAA BBB CCC DDD EEE FFF

GGG HHH III JJJ KKK LLL
MMM NNN 000 PPP QQQ RRR
SSS TTT UUU VVV WWW XXX
YYY ZZZ ABC DEF GHI JKL
MNO PQR STU VWX
AIRBUS AIRLINE AIRPLANE APOLLO AUTUMN BOEING

COVIA CRS DEMO FALL FLIGHT FORGOT
GALILEO GAME IBM MOTHER NET PASS
QWER RETIRED SECRET SKYNET SPRING SUMMER
TEST TRAVEL UNITED WEBLIST WINTER GOD
• Three consecutive characters are not allowed. Example: AAA, 111 or 123.
• The users’ previous five passwords will be stored and may not be re-used.
• At least three characters must change in the new password.
• The password cannot be changed more than once in 24 hours.
• Important: The system will delete any user sign-on that has not logged into
Galileo for more than 90 days.
Page 10
Resetting Forgotten Password / Locked Sign-on
If your Galileo sign-on has been locked because you have forgotten your password
(more than 5 unsuccessful sign-on will automatically lock your sign-on), you may
use one of the following possibilities to unlock your sign-on:
• Sign-on unlock via “Galileo Online Password Unlock” web site.
• Contact your supervisor (Second Level signature) to unlock your sign-on
• Call the Galileo Helpdesk
Galileo Password Unlock web site
You can use the web site once a day if necessary, and there is no need for you to
call your Galileo Helpdesk. The web site is available 24 hours a day, 7 days a
week.
You must know your previously defined sign-on keyword. Without this
information the sign-on unlock cannot be performed with the Galileo Online
Password Unlock web site.
Use the following link to access the web site: http://support.galileo.com/gipwreset/
To begin the unlock process, click

on this link
Page 11
Complete the following mask with the requested information:
1. Choose “For an Agency Sign-on” if your sign-on is composed by your initials,

usually 2-3 characters. (your sign-on is for example SON/ZAA in Focalpoint,
or ZAA in Galileo Desktop). Choose “For a Service Bureau Sign-on” if your
signature is composed by 6 numbers.
Type your full signature in the “Sign- on” field (for example SON/ZAA or
SON/Z873752)
2. Type your Pseudo City Code (PCC)

Your Galileo Pseudo City Code (PCC) may be found in Galileo with “QCA”:
Page 12
3. Please note that the fields marked with a red asterisk * must be completed
and that a valid email address must be provided so that detailed instructions
may be emailed back to you on how to complete the Galileo password reset
process.
4. Complete the mandatory fields and check the box at the bottom of the screen
with
Here is an example of a completed screen:
Click here
Page 13
You can now close the Galileo Password Reset web Site
When your sign-on has been unlocked, an email acknowledgment will automatically
be generated to your specific email address.
Once you have received the email acknowledgment, sign-on to the Galileo system
in the usual way.
Output:
>SON/ZJH
>KEYWORD?
You will be prompted for your keyword:
Output:
>SON/ZJH
>KEYWORD? *****█
Type your keyword and press « Enter » .
Output:
>STD/·Z1C8/JH NAME:·JACK HELMSLEY
ADDRESS CODE:·ZRH1C8 TERMINALS IN USE:C2E7C9/
PASSWORD:·.......... CHANGED BY:Z1C8/014 PSWD BYPASS:·N
TRANSACTION ACCEPTED-CHG PASSWORD - GALILEO >
You will then be asked to specify a new password.

Page 14
Output:
PASSWORD:·HOLIDAY09█ CHANGED BY:Z1C8/014 PSWD BYPASS:·N
Type your new password and press « Enter » .
Output:
SIGN-ON COMPLETE/ABCDE/AG/21AUG/ 1C814/04207 - GALILEO
(C)1989-2009 GALILEO INTERNATIONAL. ALL RIGHTS RESERVED
LAST SIGN-ON AT 1229 ON 16FEB09 FROM C2E7C9 ZRHOU
You are now signed-on to the Galileo system. When you next sign-on, you will be
required to enter your new password, but you will not need to enter your keyword.
Page 15
Galileo Password Unlock by Travel Agency Coordinator
Only a Galileo user with a Second Level Sign (SEC) is able to unlock a Sign-on.
The Agency Coordinator may display a list off all Galileo signs-on with the following
input: SDA/ZPCC (PCC = Pseudo City Code of Agency. Refer to page 12 to find
your PCC).
Example of a sign-on list for agency 1C8:
Output:
THE FOLLOWING IS A LIST OF USER PROFILES INDEXED TO 1C8
Z 1C8/DV DAVID VERNON 16FEB0651 SEC
Z 1C8/JH JACK HELMSLEY 15FEB1218 ---
Z 1C8/HB HECTO BOVIS 16FEB0703 ---
Z 1C8/MP MANUELA PRAT 16FEB0854 ---
Z 1C8/ID ISABELLE DUTOIT 16FEB0710 ---
END REPORT
The above display shows that only DAVID VERNON with the second level sign-on
can reset locked sign-on. If there is no second level sigh-on for your agency, call
the Galileo Helpdesk.
Galileo Password Reset
Display the locked sign-on with the following input:
• STD/Z1C8/JH
STD/Z basic input

1C8 Agency Pseudo City Code (PCC)
JH User identifier
Output:
ADDRESS CODE:·ZRH1C8 TERMINALS IN USE: /
PASSWORD:·********** CHANGED BY:Z1C8/014 PSWD BYPASS:·N
PASSWORD LAST UPDATED:18NOV0801 SIGN LAST USED:16FEB0651
·../·../·../·../·../·../·../·../·../·..
LOCK:·L MULTI-TERMINAL:·Y MULTI-DEPT:·N MULTI-CITY:·N
PROFILE CHANGED BY:GALILEO DATE:17FEB1202 OTH AUTH:·NNNNNNNN
AUTH CITIES:·...../·...../·...../·...../·...../·...../·...../
ONE AAA:·N RSPR TEAM:·JH KEYWORD:·****** USE KYWD:·N ·
Page 16
The “L” in the field LOCK means that the sign-on has been locked by the system.
Make the following modifications in the signature display:
Output:
ADDRESS CODE:·ZRH1C8 TERMINALS IN USE: /
PASSWORD:·BASTIA48**CHANGED BY:Z1C8/014 PSWD BYPASS:·N
PASSWORD LAST UPDATED:18NOV0801 SIGN LAST USED:16FEB0651
·../·../·../·../·../·../·../·../·../·..
LOCK:·U MULTI-TERMINAL:·Y MULTI-DEPT:·N MULTI-CITY:·N
PROFILE CHANGED BY:GALILEO DATE:17FEB1202 OTH AUTH:·NNNNNNNN
AUTH CITIES:·...../·...../·...../·...../·...../·...../·...../
ONE AAA:·N RSPR TEAM:·JH KEYWORD:·****** USE KYWD:·Y ·█
With „Tab“ move the cursor in the field

PASSWORD and enter a new password
(BASTIA48 for example).
Move to the LOCK field and

replace the “L” by “U” (Unlock)
Press “Enter”
Move to the USE KYWD field. Type “Y” if you want

the user to give his keyword at his next sign-on.
Leave “N” if you do not want the user to give his
keyword at his next sign-on.
NOTE: If the USE KYWD field is send to “Y”, there is no need to change the
password in this display, as the user will be asked to define a new
password at the time of the next sign-on.
Output:
AGENT PROFILE CHANGED - GALILEO
From now the “L” in the LOCK field is replaced by “N” (Not locked)
Page 17
Once the coordinator has unlocked the sign-on, the user can sign-on to the Galileo
system in the usual way:
Output:
>SON/ZJH
>KEYWORD?
The user will be prompted for his keyword (only in USE KYWD field is set to Y):
Output:
>SON/ZJH
>KEYWORD? *****█
Type the keyword and press « Enter » .
The user will be asked to type a new password:
Output:
PASSWORD:·MILANO13█ CHANGED BY:Z1C8/014 PSWD BYPASS:·N
Type a new password and press « Enter » .

Output:
SIGN-ON COMPLETE/ABCDE/AG/21AUG/ 1C814/04207 - GALILEO
(C)1989-2009 GALILEO INTERNATIONAL. ALL RIGHTS RESERVED
LAST SIGN-ON AT 1229 ON 16FEB09 FROM C2E7C9 ZRHOU
You are now signed-on to the Galileo system. When you next sign-on, you will be
required to enter your new password, but you will not need to enter your keyword.
Page 18
FAQ
1. What can I do if I have forgotten my password?
Contact your agency coordinator or call the Galileo Helpdesk.
2. When signing-on, I receive the following message:

SIGN-ON LOCKED - SEE AUTHORISER - GALILEO
You attempted to sign on in Galileo with a wrong password. Your sign-on is now
locked. Contact your agency supervisor, or go to the Galileo’s Online Password
Unlock web site to unlock it (see page 13), or contact the Galileo Helpdesk
3. What can I do if I have forgotten my Keyword?
You need a new sign-on to replace the existing one.
Please send an email to swisssupport@travelport.com with the following

information’s:
• Your Pseudo City Code (PCC)
• Your Sign on
• The message that you have forgotten you Keyword
Page 19
4. Is it possible for me to change my password before the expiry period of

the 90 days?
Yes, you can change it when you want. To perform this change display your Sign-
on with STD/ZPCC/initials
Output:
>STD/·ZOA9/101 NAME:·STUDENT 101
ADDRESS CODE:·ZRHOA9 TERMINALS IN USE: /
PASSWORD:·********** CHANGED BY:ZOA9/101 PSWD BYPASS:·N
PASSWORD LAST UPDATED:18FEB0803 SIGN LAST USED: 16FEB0651
·../·../·../·../·../·../·../·../·../·..
AUTH CITIES:·...../·...../·...../·...../·...../·...../·...../
ONE AAA:·N RSPR TEAM:·01 KEYWORD:·****** USE KYWD:·N ·
With „Tab“ move the cursor in the field PASSWORD, enter a new
password and press « Enter » .
>STD/·ZOA9/101 NAME:·STUDENT 101

ADDRESS CODE:·ZRHOA9 TERMINALS IN USE: /
PASSWORD:·NEWPWD01* CHANGED BY:ZOA9/101 PSWD BYPASS:·N
PASSWORD LAST UPDATED:18FEB0803 SIGN LAST USED: 16FEB0651
·../·../·../·../·../·../·../·../·../·..
AUTH CITIES:·...../·...../·...../·...../·...../·...../·...../
ONE AAA:·N RSPR TEAM:·01 KEYWORD:·****** USE KYWD:·N ·
This modification is only possible once in 24 hours.
Page 20
5. When signing-on, I receive the following message
ERR: AGENT ID IN USE
You can sign-on on a maximum of 2 working stations simultaneously. Make first a

sign-off on the other working station to be able to sigh-on on your working station.
6. When signing-on, I receive the following message

ERR: PASSWORD - SIGN-ON - GALILEO
The password you used is not correct. Sign-on again with the correct password.
7. When trying to modify my password, I receive the following message:

ERR: PASSWORD - RESTRICTED WORD LIST
Your new password has been refused by the system. Choose another password
according to the rules mentioned on page 10.
8. When trying to modify my password, I receive the following message:

ERR: PASSWORD – PREVIOUSLY USED
Your new password has been refused by the system because it is one you have
already used before. Choose another password according to the rules mentioned
on page 10.
Page 21
Agency File
The Agency File enables you to store different information in the system. The
information stored in Galileo can easily be transferred into a Booking File when
booking a client’s reservation.
An Agency File has been initialised by Galileo for your travel agency. It contains the
agency name and pseudo city code.
Once initialised, it is possible to modify or complete it with further information to be

transferred in a Booking File.
To display the Agency File
• C*
C* Basic input
Output:
3AB/TRAVEL SA 12FEB09
AGENCY FILE
1Y/P.GVAT*022 799 23 48
3AB Pseudo City Code

TRAVEL SA Agency Name
22FEB06 Date of Agency file creation
AGENCY FILE File name
1 Agency file line number 1

Y/ Transfer code and « / »
P.GVAT*022 799 23 48 Host command stored
Note:
Maximum 128 lines are available to store information in the agency file
Maximum 58 characters per line after the “/” (122 for address field) are possible
Each line must be numbered and followed by a transfer code:
Y = The lines having a “Y” will always move into a Booking File
O = The lines having an “O” will only move into a Booking File when requested
in the input (optional move)
Page 22
To modify the Agency File
• C@1Y/P.GVAT*022 799 23 48 TRAVEL SA - GENEVA
C Basic input
@ Change function
Y/ Transfer code (always move) and “/”
P.GVA... Host command to be stored
Output:
AGENCY FILE
1Y/P.GVAT*022 799 23 48 TRAVEL SA - GENEVA
To add subsequent lines in the Agency File
• C@2Y/T.T*
C Basic input
@ Change function
Y/ Transfer code (always move) and “/”
T.T* Host command to be stored
Output:
AGENCY FILE
2Y/T.T*
• C@3O/NP.PSGR ADVISED ABOUT SPECIAL FARE CONDITIONS
C Basic input
@ Change function
O/ Transfer code (optional move) and “/”
NP.PSGR... Host command to be stored
Output:
AGENCY FILE
2Y/T.T*
3O/NP.PSGR ADVISED ABOUT SPECIAL FARE CONDITIONS
Page 23
• C@4O/F.375812345678901/D1212
C Basic input
@ Change function
O/ Transfer code (optional move) and “/”
F.3578... Host command to be stored
Output:
AGENCY FILE
2Y/T.T*
4O/F.375812345678901/D1212
To change the transfer code
• C@4Y/
C Basic input
@ Change function
Y/ New transfer code (always move) and “/”
Output:
AGENCY FILE
2Y/T.T*
4Y/F.3758123456798901/D1212
To delete lines in the Agency File
• C@4
C Basic input
@ Change function
Output:
AGENCY FILE
2Y/T.T*
Page 24
To transfer the information in a Booking File
Move all lines with the transfer code “Y”
• CM/
CM/ Basic input
Move all lines with the transfer code “Y” and add the agent name at the end of
the agency phone number
• CM/+*MARTIN
CM/ Basic input to move all lines with the transfer code “Y” in the current
Booking File
+ Mandatory separator
*MARTIN “*” and agent name
Move all lines with the transfer code “Y” plus line 4 with the transfer code “O”
• CM/+4
Booking File
4 Line number 4
Move all lines with the transfer code “Y” plus line 3 and 4 with the transfer
code “O”
• CM/+3.4
Booking File
3.4 Line number 3 and 4
Page 25
Move all lines with the transfer code “Y” plus line 3 and 4 with the transfer
code “O”, and add the agent name at the end of the agency phone number
• CM/+*MARTIN/+3.4
Booking File
*MARTIN “*” and agent name
3.4 Line number 3 and 4
Page 26
Programmable Keys
Programmable Keys (Pkeys) are a means of assigning a number of keystrokes,
such as host commands, to one keystroke. You can pre-program your commonly
used entries so that each one is placed on the screen at the touch of a Pkey,
saving both time and the need to remember the input.
To open Pkeys
Select Programmable Keys from the Companion menu
The Pkeys window shows the type of operation that can be programmed:
Command: These are Pkeys that send a string input to the host system
Hotkey: These are Pkeys that have been programmed to launch an application
Script: These are Pkeys that run a designated script.
Available Pkeys
The following function keys can be defined as Programmable Keys:
• F2 to F12
• Shift + F1 to Shift + F12
• Ctrl + F1 to Ctrl + F5 and Ctrl + F7 to Ctrl + F12
• BF1 to BF12
Page 27
To create a set of Command Pkeys
Command Pkeys are used to assign host inputs with a function key. When
assigning a string input to a function key, you can also designate spaces where
dates and locations need to be added by the user of the function key.
Highlight the function key to be programmed
Type the host command to be executed in the “Command” field
To add an automatic “ENTER”, open the list of predefined commands using

the Find button and select <Transmit>
Page 28
Type the key description if needed in the “Description” field (may be left
blank)
Select “Apply” to create the Pkey
To programme Pkeys with multiple host commands
Link the different host command with <+> that you select from the predefined
commands list
Page 29
To add a space in the command for variables, (dates, cities, references...)
Insert a <Tabstop> from the predefined command list followed by the number of
spaces required.
Area to partition mapping
In Galileo you have the possibility to create simultaneously different booking files in
different windows if you create a set of programmable keys which will allow you to
switch from one window to another and change the work area at the same time.
For this function we suggest you to use the keys SF1 to SF4 (shift F1 to shift F4)
Once programmed, if you type <shift F1> the window 1 will become active and you
will automatically switch to area A.
If you type <shift F2> the window 2 will become active and you will automatically
switch to area B.
switch to area C.
switch to area D.
Note:
• If you change the window by clicking on it, the area won’t be changed.
• Remember to use Pkeys when switching from one window to another one.
Page 30
Highlight SF1 function key
Select <Chng1> from the list of predefined commands using the Find button
Type SA
Select <Transmit> from the list of predefined commands
Type the key description if needed (may be left blank)
Use the same procedure for function key SF2
Type SB
Page 31
Type SC
Type SD
Before leaving the Programmable Keys with “OK”, you need to save your
programmed Pkeys. (see page 34)
Page 32
To create a HotKey
Hot Keys allow you to assign a Companion or another application to a Pkey.
Highlight the function key to be programmed
Select Hot Key
Select the appropriate application from the list displayed with the Find button
Type the key description if needed (may be left blank).
Before leaving the Programmable Keys with “OK”, you need to save your
programmed Pkeys. (see page 34)
Page 33
To save a set of Command Pkeys
In the menu select “File” and “Save”
If you have never used programmable keys on your Focalpoint before, the
system will ask you for a Pkeys definition file name. Insert a name for your
set of Pkeys in the field “File name”
Select “Save”

Select “OK” to leave the Programmable Keys function
Page 34
Default Programmable Keys file
To make your Pkeys set available, you have to define the default Programmable
Keys file to be used when starting Focalpoint.
Select “Set Defaults” from the “Options” menu
You should find your Pkeys definition file under “Default Programmable
Keys”. If not, select “Browse” to find your file and select it.
Select “OK”
Page 35
Focalpoint Customization
The Focalpoint windows are designed with elements that can be tailored to meet
your particular needs.
Colors
You can easily change the color settings assigned to each host window:
Click in the window you want to customize
Select “Edit Colors” from the “Options” menu
The current color scheme is shown on the left

Select “Foreground” to customize the fonts color
Select “Background” to customize the window color
Page 36
Select the new color from the palette or select “Define Custom Colors” to
display a color spectrum grid that allows a customized color to be selected.
Confirm change with “OK”
Repeat steps to with other windows to customize
Page 37
Fonts
A Font editor allows you to change the size, style and type of font viewed in
Focalpoint (Desktop user only):
Click in the window you want to customize
Select “Edit Fonts” from the “Options” menu
The current Font used is highlighted. You can now select another Font, Style
and/or Size
Confirm change with “OK”
Repeat steps to with other windows to customize
Page 38
Note:
If the selected Font Style is sizable, you will be able to zoom your windows.
Therefore we suggest you to use the following Font: “Bitstream Vera Sans Mono”
as it will allow you to zoom your window
This Font is sizable

and will allow to
zoom your window
Zooming
Depending on the Font Style selected, you will be able (or not) to zoom your
window with:
• CTRL + Plus to enlarge the window and the font (Desktop user)
• CTRL + Minus to decrease the window size and font (Desktop user)
• CTRL + Z to enlarge/decrease the window and the font (Desktop and

Focalpoint 3.5 user)
Page 39
Windows
The default windows number displayed in Focalpoint is 4. There is no limit on the

number of windows that can be created.
To create a new Host Window:
Select “New Window” from the “File” menu
Type the name of the new window in the “Window Title” and select “OK”
The new window is created and may be customized to meet your particular
needs.
Page 40
© 2009 Galileo International. All rights reserved.
All Travelport logos and marks as well as all other proprietary materials depicted herein are the
property of Travelport and/or its subsidiaries.
© Copyright 1999-2009. All rights reserved.
Page 41

Galileo Quick Reference Galileo Coordinator

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Galileo Quick Reference Galileo Coordinator

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GALILEO

The input to create a new sign on is:

STD/Z basic input

NAME Name of agent (max 38 characters)

PSWD BYPASS If set to N, the password is mandatory (Default!)

PASSWORD 7-10 alpha and numeric characters (validity 90 days),

MULTI TERMINAL If set to N, the system allows the user to sign on to

AUTHORIZER LEVEL Denotes the user’s level of authorisation

RSPR TEAM Stands for Reservations Sales Productivity Reporting.

This sign in table display is to be modified/completed as follows:

STD/Z Basic input

Display an already existing sign on with the input:

STD/Z Basic input

Overtype the D with an R in the displayed mask

Press ENTER immediately after the last initial.

List of all Galileo signs on

The input to display a list of all Galileo signs on is:

SDA/Z Basic input

Pseudo City Code and user sign on

Last date/time sign was used

 Authorizer level SEC = SECOND

To modify the Galileo password – Focalpoint 3.5 users

password and press « Enter » .

Complete the screen as follows:

Ensure that the INSERT key on your keyboard is switched OFF.

To modify the Galileo password – Galileo Desktop users

Insert a new password in both fields and click on .

Ensure that the INSERT key on your keyboard is switched OFF.

Ensure that the INSERT key on your keyboard is switched OFF.

• The password must be 7-10 characters and alphanumeric, a combination of

AAA BBB CCC DDD EEE FFF

AIRBUS AIRLINE AIRPLANE APOLLO AUTUMN BOEING

• At least three characters must change in the new password.

• The password cannot be changed more than once in 24 hours.

• Sign-on unlock via “Galileo Online Password Unlock” web site.

• Contact your supervisor (Second Level signature) to unlock your sign-on

• Call the Galileo Helpdesk

Galileo Password Unlock web site

Use the following link to access the web site: http://support.galileo.com/gipwreset/

To begin the unlock process, click

Complete the following mask with the requested information:

1. Choose “For an Agency Sign-on” if your sign-on is composed by your initials,

2. Type your Pseudo City Code (PCC)

Here is an example of a completed screen:

You will be prompted for your keyword:

Type your keyword and press « Enter » .

You will then be asked to specify a new password.

Ensure that the INSERT key on your keyboard is switched OFF.

Type your new password and press « Enter » .

Galileo Password Unlock by Travel Agency Coordinator

Example of a sign-on list for agency 1C8:

Galileo Password Reset

Display the locked sign-on with the following input:

STD/Z basic input

Make the following modifications in the signature display:

With „Tab“ move the cursor in the field

Move to the LOCK field and

Move to the USE KYWD field. Type “Y” if you want

Type the keyword and press « Enter » .

The user will be asked to type a new password:

Type a new password and press « Enter » .

Ensure that the INSERT key on your keyboard is switched OFF.

1. What can I do if I have forgotten my password?

Authorizer level SEC = SECOND

Select “Apply” to create the Pkey

Select <Transmit> from the list of predefined commands

Type the key description if needed (may be left blank)

Select <Transmit> from the list of predefined commands

Type the key description if needed (may be left blank)

Select <Transmit> from the list of predefined commands

Type the key description if needed (may be left blank)

Select <Transmit> from the list of predefined commands

Type the key description if needed (may be left blank)

Type the key description if needed (may be left blank).

Select “OK” to leave the Programmable Keys function

Confirm change with “OK”

Repeat steps to with other windows to customize

Confirm change with “OK”