MCB Bank Project

Muslim Commercial Bank Ltd
SUBITTED BY:
ADEEL AKRAM
SOHAIB SHAHID
MUHAMMAD WASEEM
SHOAIB KHATTAK
FARAZ AKHTER
SUBMITTED TO:
MR. MUHAMMAD ALI DAR
DEPARTMENT:
BANKING AND FINANCE
GOVERNMENT COLLEGE UNIVERSITY
FAISALABAD
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Table of Contents
DEDICATION:_______________________________________________ 7
ACKNOWLEDGEMENT: ______________________________________ 8
LIST OF ABBRIVIATION _____________________________________ 9
INTRODUCTION TO BANK:__________________________________ 10
WHAT IS A BANK? ________________________________________________________ 10
HISTORY OF BANK: _______________________________________________________ 10
TYPES OF BANK: _________________________________________________________ 12
CENTRAL BANK ________________________________________________________ 12
COMMERCIAL BANK ___________________________________________________ 12
INVESTMENT BANK ____________________________________________________ 12
COOPERATIVE BANK ___________________________________________________ 12
SPECIALIZED BANK ____________________________________________________ 12
INTRODUCTION OF MCB BANK: _____________________________ 13

HISTORY ________________________________________________________________ 13
NATIONALIZATION _____________________________________________________ 13
PRIVATIZATION ________________________________________________________ 13
AFTER PRIVATIZATION _________________________________________________ 13
MCB BANK TODAY _______________________________________________________ 14
AWARDS ________________________________________________________________ 14
MCB BANKING FEATURES: _________________________________ 15

VISION STATEMENT: _______________________________________ 16
MISSION STATEMENT: _____________________________________ 17
ORGANIAZATION STRUCTURE: _____________________________ 18
MANAGEMENT LEVEL ____________________________________________________ 18
MANAGEMENT HIERARCHY ______________________________________________ 19
BRANCH NETWORK ______________________________________________________ 20
POLICY FORMATION PROCESS ____________________________________________ 22
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MANAGERIAL POLICIES __________________________________________________ 23
MCB PRODUCTS AND SERVICES: ____________________________ 24

PRODUCTS_______________________________________________________________ 24
Investment Service ________________________________________________________ 24
Mutual Funds ____________________________________________________________ 24
Equity Funds ____________________________________________________________ 24
Balance Funds ___________________________________________________________ 24
Tax Saving Funds ________________________________________________________ 25
Separately Managed Account Services ________________________________________ 25
FIXED INCOME SOLUTIONS _______________________________________________ 25
Fixed Income Funds _______________________________________________________ 25
LIQUIDITY SOLUTIONS ___________________________________________________ 25
Liquid Funds ____________________________________________________________ 25
Overdraft Against Securities: ________________________________________________ 25
ALTERNATE SOLUTIONS __________________________________________________ 25
Structured Notes__________________________________________________________ 25
Risk Profiling ____________________________________________________________ 25
Foreign Exchange ________________________________________________________ 26
Remittances _____________________________________________________________ 26
BANCASSURANE __________________________________________ 27
DEPOSIT ACCOUNTS _______________________________________ 28
HOME REMITTANCE _______________________________________ 29
SEND FREE, RECEIVE FREE ________________________________________________ 29
MCB CONSUMER LOANS ___________________________________ 30

1. CASH4CASH _________________________________________________________ 30
Eligibility _______________________________________________________________ 30
Collateral _______________________________________________________________ 30
Availability _____________________________________________________________ 30
2. CAR4U ______________________________________________________________ 31
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Kahin Na Kahin Tau Hai Aik Car4U _____________________________ 31

Flexible ____________________________________________________ 31
Affordable__________________________________________________ 31
Speed _____________________________________________________ 31
Special Benefits _____________________________________________ 31
Availability _________________________________________________ 31
Existing Customers _______________________________________________________ 32
3. STUDENT PERSONAL LOAN ___________________________________________ 33
Customer segment ________________________________________________________ 33
Age ____________________________________________________________________ 33
General Criteria __________________________________________________________ 33
Loan Amount ____________________________________________________________ 33
MCB LITE ________________________________________________________________ 34
MCB CARDS _______________________________________________ 35

RUPEE TRAVELERS CHEQUE ________________________________ 36
RUPEE TRAVELER’S CHEQUES FEATURES __________________________________ 36
HOME LOAN CALCULATOR _________________________________ 37

PURPOSE ________________________________________________________________ 37
CITIES ___________________________________________________________________ 37
GENERAL TERMS AND CONDITIONS _______________________________________ 37
EXTRACT OF RELEVANT SBP REGULATIONS AND BANK’S POLICY ON HOME
LOANS __________________________________________________________________ 38
Eligibility Criteria ________________________________________________________ 38
Loan Amount ____________________________________________________________ 38
Required Documents ______________________________________________________ 38
LENDING PRODUCTS _____________________________________________________ 38
SME Products _____________________________________________________________ 40
TRADE __________________________________________________________________ 41
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TRADE PRODUCTS _______________________________________________________ 41
Import Services __________________________________________________________ 41
Export Services __________________________________________________________ 42
Trade Financing __________________________________________________________ 42
SERVICES _________________________________________________ 43
Agriculture Financing _______________________________________________________ 43
LOCKERS ________________________________________________________________ 44
E-Statements ______________________________________________________________ 45
What Do MCB Offer? _______________________________________________________ 45
MCB Loyalty & Discounts _____________________________________ 46

SMS Alert __________________________________________________ 47
ELIGIBILITY CRITERIA____________________________________________________ 47
TRANSACTION TYPE _____________________________________________________ 47
KEY FEATURES __________________________________________________________ 47
ATM SERVICES ____________________________________________ 48

SBP Guidelines for Cardholders _______________________________________________ 48
Choosing Pin ____________________________________________________________ 48
Keeping your PIN a secret __________________________________________________ 48
Precaution while using Automated Teller Machine (ATMs) __________________________ 48
Choosing an Automated Teller Machines ______________________________________ 49
Using an Automated Teller Machine (ATM)____________________________________ 49
Leaving an Automated Teller Machine (ATM) __________________________________ 49
Safe Internet Transaction / Shopping Virtually and with Card ______________________ 49
Protection of Cards and Personal Information ___________________________________ 50
Precaution When Going Abroad With Cards ______________________________________ 50
What to Do If We Are a Victim of Card Fraud In General ___________________________ 50
Some Warning Signs of ID Theft or Fraud _______________________________________ 50
Problem Resolution Procedure ________________________________________________ 51
ACCEPTABILITY _________________________________________________________ 51
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Automated Teller Machine Usage outside Pakistan ______________________________ 51
Automated Teller Machine Usage within Pakistan _______________________________ 51
Withdrawal of Money _______________________________________________________ 52
Insert the card____________________________________________________________ 52
Enter PIN Code __________________________________________________________ 52
Press Fast Cash __________________________________________________________ 52
Press Functional Key ______________________________________________________ 52
MCB MOBILE ______________________________________________ 53

SERVICES________________________________________________________________ 53
Balance Inquiry __________________________________________________________ 53
Mini-Statement __________________________________________________________ 53
Funds Transfer ___________________________________________________________ 53
Purchase top-ups for Prepaid Connections _____________________________________ 53
Pay Postpaid Mobile Bills __________________________________________________ 53
Pay Utility Bills __________________________________________________________ 54
Make Donations __________________________________________________________ 54
CHARGES AND LIMITS ____________________________________________________ 54
Charges ________________________________________________________________ 54
Limits __________________________________________________________________ 54
CONCLUSION______________________________________________ 55
RECOMMENDATIONS ______________________________________ 56
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DEDICATION:
First this Project is dedicated to God, the One above, who blesses us
abundantly every day. May this project, and those community members who are
a part of it, be inspired to Give God Gratitude daily by increasing gratitude in our
lives!
Secondly, this is dedicated to our father and teachers who taught us that
the best kind of knowledge to have is that which is learned for its own sake. It is
also dedicated to our mother, who taught us that even the largest task can be
accomplished if it is done one step at a time.
May Allah bless us.
Adeel Akram
Muhammad Waseem
Sohaib Shahid
Shoaib Khattak
Faraz Akhter
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ACKNOWLEDGEMENT:
First of all we would like to express our great gratitude to Allah that
without his will we never complete our project.
We would also like to make great thanks and express our deep gratitude to
our teacher Mr. Muhammad Ali Dar for his guidance about this project, our
project would have not reached its current shape without the sound guidance of
our teacher.
We also cordially thanks the Relationship Manager Mohsin Tarar from

Allied Bank Kotwali Road Faisalabad and Credit In charge Mohsin Razzaq from
Muslim Commercial Bank Kotwali road Faisalabad for providing time and
information needed by us to make this project a better one.
Then our parents and group members for their co-operation and
encouragement which help us in completion of this project.
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LIST OF ABBRIVIATION
MCB MUSLIM COMMERCIAL BANK LIMITED
HO Head Office
IS Investment Service
IT Information Technology
HR Human Resources
CEO Chief Executive Officer
KIBOR Karachi Inter Bank Offer Rate
CNIC Computerized National Identity Card
SNIC Smart National Identity Card
SBP State Bank of Pakistan
KESC Karachi Electric Supply Company
SSGC Sui Southern Gas Company
SNGPL Sui Northern Gas Private Limited
PTCL Pakistan Telecom communication Limited
ATM Automated Teller Machine
IMF International Monetary Funds
LUMS Lahore University of Management Science
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INTRODUCTION TO BANK:
WHAT IS A BANK?
A bank is financial institution that creates credit by lending money to a
borrower, thereby creating a corresponding deposit on a bank sheet. Lending
activities can be performed either directly or indirectly through capital markets.
Due to its importance almost, every country regulates bank system with which
their national economy is regulated. Most nations have initialized a system known
as FRACTIONAL RESERVE BANK under which bank holds a portion of their
current liabilities equal to liquid assets. Banking in the modern sense evolved in
the 14thcentury in rich cities but in many ways, there was continuation of ancient
methods of credits and lending ideas and concept.
HISTORY OF BANK:
Banking begin with the first proto types banks of ancient merchants,
which was made by farmers and traders who carried goods between two or more
cities by grain loans. This was begun in 2000 BC in Assyria and Babylonia. Later
in Greece and during Roman Empire lenders based on temples made loans and
added two innovations in this that they deposit and change money. Ancient China
and India shows interest in the activity of money lending.
The origin of the modern bank can be seeking from the early Italy and the north
rich cities like Genoa, Venice, Florence. Lucca, Siena. The BARDI and PERUZZI
families contributed a lot to open the branches of bank in major cities. One of the
most famous bank of that time was MEDICI BANK, set up by Giovanni di Bacci
de Medici in 1397. The earliest known bank was Banco di San Giorgio (Bank of
Saint George) was founded in 1407 at Genoa, Italy.
Modern bank system including the fractional reserve system and the issue of
banknotes was emerged in 17th and 18th century. Merchants started to store their
goals with the goldsmith who charge their service and give a receipt which certify
the quantity and purity of the goods. The receipt was not assigned so no one can
collect the good except the original depositor.
Gradually goldsmith started to provide loan on the behalf of the customer, which
was a development in the modern practices, promissory notes were issued on a
loan deposited to the goldsmith. The goldsmith paid interest in the deposits. Since
the promissory notes were payable in demand and the loans of the goldsmith’s
customer were repayable over a long period of time, this was the early beginning
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of the fractional bank. The promissory notes made into assignable instrument
which can circulate safe and is convenient form of money backed up by the
goldsmith promise to pay, which allow to the goldsmith to advance loans at little
risk of default. Thus, the goldsmith of the London became the forerunner of
banking by creating new money based on credit. The bank of England was the
first bank to issue banknotes on permanent basis in 1695. The bank of Scotland
made the first overdraft facility in 1728. By the beginning of banker’s clearing
house was established to allow different bankers to clear their transactions.
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TYPES OF BANK:
The major types of bank are described below:
CENTRAL BANK
A central bank is a financial institution that manages state currency,
supply of money and the rate of interest. Central bank also looks after the
commercial bank of their respective country.
COMMERCIAL BANK
The commercial bank is a financial institution that provides the services of
accepting deposits, making loans and offering investment products.
INVESTMENT BANK
An investment bank is a bank that provides that assist individual,
corporation, and government in rising financial by underwriting the client’s agent
in the issuance of securities.
COOPERATIVE BANK
Cooperative banks are governed by the provision of the state cooperative
societies act and meant essentially for providing cheap credit to their members. It
is an important source of rural credit i.e. agricultural financing.
SPECIALIZED BANK
Specialized banks are foreign exchange banks, industrial banks,
development banks, export-import banks provision by the specific needs of their
unique activities. These banks provide financial help to industrial, heavy turnkey
projects and foreign trade.
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INTRODUCTION OF MCB BANK:

Before separation of Indo Pak, the need for more Muslim banks was felt.
And Muslims having strong financial capacity were thinking to invest in this
sector as well. This was the idea which provided the way for setting up MUSLIM
COMMERCIAL BANK Ltd known as MCB. This was the third Muslim bank in
the subcontinent.
HISTORY
This bank was incorporated under companies’ act 1913 on 9th July, 1947
(just before partition) at Calcutta. But due to changing scenario of the region, the
certificate of incorporation was issued on 17th August, 1948 with a delay of
almost 1 year; the certificate was issued at Chitagong. The first Head office of the
company was established at Dacca and Mr. G.M. Adamjee was appointed its first
chairman. It was incorporated with an authorized capital of Rs. 15 million.
After some time the registered office of the company was shifted to
Karachi on August 23rd, 1956 through a special resolution, now recently the Head
office of MCB has been transferred to Islamabad in July, 1999 and now Head
office is termed as Principle Office.
NATIONALIZATION
This institute was nationalized with other on January 1st, 1974. At that
time it had 506 branches and deposits amounting to Rs. 1,640 million.
PRIVATIZATION
When privatization policy was announced in 1990, MCB was the first to
be privatized upon recommendations of World Bank and IMF. The reason for this
choice was the better profitability condition of the organization and less risky
credit portfolio which made'' it a good choice for investors. On April 8th, 1991,
the management control was handed over to National Group (the highest
bidders). Initially only 26% of shares were sold to private sector at Rs. 56 per
share.
AFTER PRIVATIZATION
Ten years after privatization, MCB is now in a consolidation stage
designed to lock in the gains made in recent years and prepare the groundwork for
future growth. The bank has restructured its asset portfolio and rationalized the
cost structure in order to remain a low cost producer.
After privatization, the growth in every department of the bank has been
observed. Following are some key developments:
• Launching of different deposit schemes to increase saving level.
• Increased participation on foreign trade.
• Betterment of branches and staff service level.
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• Introduction of Rupee Traveler Cheque & Photo Credit Card for the first
time in Pakistan.
MCB BANK TODAY
MCB today, represents a bank that has grown with time and experience. A
major financial institution, in scope and size, it symbolizes a fully growing tree
evergreen, strong, and firmly rooted. MCB is one of the leading banks of Pakistan
with a deposit base of about Rs. 280 billion and total assets of around Rs.300
billion.
The Bank has a customer base of approximately 4 million, a nationwide
distribution network of over 1,000 branches and over 450 ATMs in the market.
During the last fifteen years, the Bank has concentrated on growth through
improving service quality, investment in technology and people, utilizing its
extensive branch network, developing a large and stable deposit base.
AWARDS
MCB Bank has won many awards, which is a clear proof of its good
performance. It has won Euro money awards and Asia Money awards.
► Euro money Awards
• Best Bank Award 2008
• Best Bank in Pakistan Award 2006
• Euro money Award 2003 for the “Best Bank in Pakistan”.
• Best Domestic Bank Award 2000
► Asia Money Awards

• The Best Domestic Commercial Bank Award 2005
• The Best Domestic Commercial Bank Award 2004
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MCB BANKING FEATURES:
Online Services Accounts Loans Cards
ATMs Basic Business Smart

Mobile Account Sarmaya Card Debit
Banking Current Personal Card
Call Account Loan MCB Visa
Centre Saving Pyara
B ll Account Ghar
Payments Foreign Car4U
Virtual Currency
Banking Account
Smart
Dollar
Account
Savings
365 Gold
Special
Rupee
Term
Business
Account
Saving
Extra
Account
Current
Life
Account
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VISION STATEMENT:
To be the leading financial provider and partnering with our customers for
a more prosperous & secure future.
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MISSION STATEMENT:
MCB is a team of committed professionals, providing innovative and
efficient financial solutions to create and nurture long-term relations with MCB’s
customers. In doing so, MCB ensure that their shareholders can invest with
confidence in MCB.
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ORGANIAZATION STRUCTURE:
MANAGEMENT LEVEL
The organization chart within a department and in different offices is as
follows:
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MANAGEMENT HIERARCHY
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BRANCH NETWORK
The following is the Branch Network of MCB Bank Limited.
Sector wise position of circle is as follows;
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Consumer Sector 810 Branches
As MCB is a banking company listed in stock exchange therefore it

follows all the legalities which are imposed by concerned statutes Mr.
Muhammad Mansha is Chairman & Chief Executive of the company with a
team of 10 directors and 1 vice chairman to help in the business control and
strategy making for the company.
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Operational Management of the bank is being handled by a team of 10
professionals. This team is also headed by Mr. Muhammad Mansha. The different
operational departments are Consumer Banking & IT division, financial division
& Inter branch division, Banking operations division, HR & Legal division,
financial control & Audit division, Credit management division, Commercial
Banking division, Corporate Banking division, Treasury management & FX
Group and lastly Special Assets Management (SAM) Group.
For effective handling of branches, it has been categorized into three
segments with different people handling each category. These categories are:
a) Corporate Banking
b) Commercial Banking
c) Consumer Banking
a) Corporate Banking:-
These are branches which have an exposure of over Rs. 100

million. Usually includes multinational & public sector companies.
b) Commercial Banking:-
The branches which has a credit exposure of less than Rs. 100
million but having a credit portfolio of more than Rs. 20 million
(excluding staff loans)
Usually branches in large markets and commercial areas come
under this category.
c) Consumer Banking:-
These are the branches which have exposure up to Rs. 20 million
and these include all the branches which are neither corporate nor
commercial branches.
POLICY FORMATION PROCESS

At MCB Bank All policies are formulated at the Head Office at Karachi
and are then distributed among the vast network of more than 950 branches of
MCB. Among some of the policies they implement are that the Commercial
Office East or West, keeps in view new opportunity for a suitable and profitable
location for its new branch.
But as all policies are done by the HO no suitable information could be gathered.
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MANAGERIAL POLICIES
Managers handle their staff at branch level. The duties assigned
to them are to keep the monthly deposits up to the mark, opening of
new accounts has to be either stable or increasing.
They are responsible for assigning leaves to their staff on yearly basis and
even handle emergency absence. MCB has a rule of working 9 to 5 daily but,
internally their staff has alternate off Saturdays. The manager has to develop a
leave program so as this routine does not disturb any customer.
They have to handle the problems of disappointed or angry customers and

convince them about the best service MCB provides.
They receive specific targets which they have to achieve within

the given time period which results in bonuses distributed among the staff and
the manager released by the HO.
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MCB PRODUCTS AND SERVICES:
PRODUCTS
Investment Service
At MCB Bank, our aim is to provide end-to-end approach to banking.
MCB believe that there success is directly linked to achieve our investment
objectives. They offer us a diversified range of investment products, from the
basic and classic options to more evolved and structure ones. With their ability to
provide us a range of products to suit our needs, they give us an opportunity to
meet both our short and long term investment needs.
Mutual Funds
At MCB, help us to identify a suitable mix of Mutual Fund
schemes spreading across Equity, Balanced, Fixed Income and Liquid
Funds.
Equity Funds
Equity funds are schemes where higher weight in investments is in
equity and equity related securities of various companies. However, the
returns from these mutual funds are directly linked to the stock market and
are more volatile as compared to those from fixed income funds.
Balance Funds
A balance fund is a scheme geared towards a mixture of safety,
income and modest capital appreciation. These mutual funds invest into
each asset class that usually remains within a set of minimum and
maximum. To a large extent, the returns depend on the performance of the
equity portion in the portfolio. There is some flexibility in changing the
asset composition between equity and debt. The fund managers use this
strategy to buy the best asset class at each time.
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Tax Saving Funds
Tax saving fund are special products offered by mutual funds. To
avail tax benefits, these funds have a lock-in-period. This period can change
subject to amendments in ‘Income Tax Ordinance’.
Separately Managed Account Services
MCB Bank IS will assist you for Separately Managed Account
Services by jointly working with our subsidiary Asset Management Company.
Our partner Asset Management Company conducts detailed and specific analysis
of various investment avenues to help us invest our money suiting our customized
needs.
FIXED INCOME SOLUTIONS
Fixed Income Funds

These funds invest primarily in government and corporate debt. While
fund holdings may appreciate in value, the primary objective of these funds is to
provide a steady cash flow to investors.
LIQUIDITY SOLUTIONS
Liquid Funds
Liquid Funds are investing in short-term money market instructions
including treasury bills, commercial paper and certificates of deposits.
Overdraft Against Securities:
The Loan against Securities is MCB’s overdraft facility against selected
Funds. It offers us a convenient and immediate line of credit just when we want it.
MCB not give this facility to everyone.
ALTERNATE SOLUTIONS
Structured Notes
Rather than the traditional buy-and-hold approach, these products
use derivatives and option strategies to provide structures payouts, certain
structured products also offer the benefits of capital protection.
Risk Profiling
To start with, MCB take us through a simple, easy-to-fill
questionnaire; we gauge your appetite for risk, for specific investment products
and for our entire portfolio. So whether we should be investing heavily into equity
or in cash, MCB profiling gives us the right answers.
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Foreign Exchange
A Total Foreign Exchange solution to cater to our needs.
Remittances
With MCB remittance solutions we can transfer money to and receive
money from anywhere in the world with ease.
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BANCASSURANE
As dreams pass into the reality of action, from the actions stems the dream
again. This interdependence constructs the highest form of living. This will allow
us to give our child the best education, live a dignified life or just keep our loved
ones financially secure and protected. This is what everyone wants from life
continuous and genuine happiness. Our action to plan for our future financially
will stem our dreams. MCB Bancassurance has a financial plan that fits all our
needs by fulfilling our and our loved ones dreams and keeping us ‘Har Pal
Mehfooz’.
Combining the best of banking and financial solutions, MCB
Bancassurance provides a one-stop solution for us by guaranteeing convenience
and security with a wide range of products available for all our financial needs.
All the plan are made by MCB are specially designed by reputable insurance
providers. The companies have excellent experience with insurance products and
guarantee that our funds are in good hands as there is a team of professional
investment expert in each company working on making the funds grow higher in
a secure manner.
Each plan is designed to give us a peace of mind because MCB knows that
in the end, it’s not the years in our life that counts. It’s the life in our years.
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DEPOSIT ACCOUNTS
MCB give us a wide range of local and foreign deposits products so that
they can meet our best needs.
It is up to us whether we want to save it for that rainy day or

something special, MCB SAVING DEPOSIT portfolio is designed in way that
can provide us ease and comfort for all that we need. For those who want to save
for a long time can grow their saving over a longer term with guaranteed returns,
they at MCB have their TERM DEPOSIT product offer various tenor options with
different pay-out frequencies. For complete day-to-day banking needs, MCB
CURRENT DEPOSIT menu is designed in way that provide us easy transactional
convenience and flexibility for all our financial dealings.
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HOME REMITTANCE
SEND FREE, RECEIVE FREE
MCB Home Remittance offers a matchless service that provides overseas
Pakistanis to send money home fast and free at any place in Pakistan over a
network of 1200 branches
• MCB Home Remittance Service is FREE & INSTANT throughout over a

network of international send-agents like “MoneyGram”, “Xpress Money”
and “Samba Seed Cash Now”. We pick up any of these remittances that is
best to us from any nearest branch of MCB Bank.
• MCB Burqraftaar Transfer (Straight to Account) enables us, the Non-
Resident-Pakistanis, to send money to our loved ones in Pakistan though
hassle free straight to account credit service.
• MCB Burqraftaar Cash (Cash in Hand) is available via MCB entire branch
network. Payments can be made at any MCB Bank branch to walk-in
customers simply with the provision of their Xpin code and CNIC, there is no
need of any account no for transactions like this.
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MCB CONSUMER LOANS

1. CASH4CASH
Financing secured against cash/near cash collateral allowed to
individuals for meeting their personal, family and household needs.
Eligibility
• 21 years and above.

• Resident Pakistani national.
• Salaried, self-employed, retired individuals and house-wives.
Financing
• PKR 0.050M – PKR 20.000M.
Collateral
• MCB Term Deposits, Special Term Deposits.

• MCB Foreign Currency Deposits / Accounts.
• Dynamic Cash Fund / Cash Management Optimizer Fund / Pakistan
Cash Management Fund / Metrobank – Pakistan Sovereign Fund /
MCB Islamic Fund / Pakistan Income Enhancement Fund / Pakistan
Income Fund.
• Defense Saving Certificates (DSCs), Special Savings Certificates
(SSCs), Regular Income Certificates (RICs) and government
securities.
• Other Bank’s securities (subject to approval of MCB Bank).
Availability
Facility available at more than 200 branches spread all over
Pakistan.
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2. CAR4U
Kahin Na Kahin Tau Hai Aik Car4U

Life in the fast lane can be really slow without a car. MCB
Car4U makes it a breeze to finance us new/used car. So get up to speed, because
"Kahin Na Kahin Tau Hai…Aik Car4U".
Flexible
• Financing up to PKR 6 Million for New Cars & PKR 4 Million for Used
Cards
• Financing Tenure from 1 to 7 years for New Cars & 5 years for Old Cars
Affordable
• Standard Minimum 20% down payment
Speed
• Fast and hassle free application processing
Special Benefits
• No processing fee if the case is declined

• Down payment payable after the loan is approved
Availability
Currently available in the following cities:
Karachi, Lahore, Faisalabad, Rawalpindi, Islamabad, Sialkot,
Gujranwala, Hyderabad, Multan, Peshawar, Sahiwal, Sargodha, Quetta,
Jhelum, Abbottabad, Mirpur Azad Kashmir, Bahawalpur, Rahim Yar
Khan, Sukkur, Gujrat, Okara, Kamoke, Sadhoki, Ghakkar, Daska,
Sambrial, Lalamusa, Jallalpur Jattan, Khurrianwala, Taxila.
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Existing Customers
• If we are MCB account holder, we can avail this facility in many areas
in addition to the above through a network of more than 1,000
branches spread across Pakistan.
• Get lower mark-up rates if we are already a MCB Bank customer.
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3. STUDENT PERSONAL LOAN

Customer segment
This product has been developed to offer financial assistance to
students enrolled in Higher Education Programs. Currently, MCB Bank
has formed a partnership with Lahore University of Management Sciences
(LUMS) and is offering Students Personal Loans to all MBA and
Executive MBA students of the University.
Age
Minimum 21 years and maximum 5 years at the time of loan
approval.
General Criteria
Generally, the student meeting following criteria shall be eligible for
the loan:
• Be a Pakistani national
• Has got at least 50% marks or equivalent in the last public
examination i.e. other than admission test e.g. GMAT, SAT,
LMAT, etc. the same must be confirmed by LUMS in writing.
• Must have a valid admission in and has provided admission
acceptance to LUMS. Confirmation of finalized admission must be
provided by LUMS in writing.
Maximum 80:20 of the Admission, Registration, Tuition, On-campus

residence and any other part/head/items of the fees that is payable in
advance by the student to LUMS. Moreover, the loan shall not cover any
amount that is refundable to the student later on.
Loan Amount
Maximum PKR 1 million only.
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MCB LITE
MCB has made the digital payments and they made these
payments absolutely free of bank charges so that we and our inner circle
can enjoy the advantage on the Mobile Payments Grid without the worry
of paying charges each time when we make payments. We only pay
annually a service charge and after that we don’t pay any charges on any
of our transaction using our Mobile Wallet or VISA card. We can apply
for this service by calling to the MCB helpline or visiting their branch.
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MCB CARDS
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RUPEE TRAVELERS CHEQUE

MCB Bank has been at forefront of providing it’s customers with new and
innovative products and financial instruments that are safe, secure and profitable.
MCB Rupee Traveler’s Cheques were first introduced in 1993 as safe for
travelling and travel related purposes. The product has been extremely popular
and is preferred over cash by customers while travelling and in all walks of life.
RUPEE TRAVELER’S CHEQUES FEATURES

• Easily available: Buy them from any of the designated branch in
Pakistan,
• As good as cash: MCB RTCs are safe to carry and can be used without
any inconvenience specially by Travelers.
• Easily encashed: At any designated MCN Bank branch.
• Easily refunded: In case of loss or theft, we can get full amount back.
• Excusive security features: Due to special printing and safety
precautions cheques cannot be copied.
• Denominations: Available in denominations of Rs 1,000, Rs 5,000, Rs
10,000.
• Validity: 10 years from the date of purchase.
• Customer Service Facility: (021)111-000-123.
• More than 900 MCB Bank Authorized branches are selling and
purchasing Cheques all over Pakistan.
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HOME LOAN CALCULATOR

A home of our own is blessing of God and many of us desire their own
home. Now with MCB Home Loan fulfilling the dream in a very easy way. MCB
Home Loan opens the door to a number of sensible financing in which we can
build, or modify our new or existing home or can buy a new home.
PURPOSE
Home Purchase: purchase of ready property.
Home Construction: Construction of house on land owned by borrower

where the loan is disbursed tranches.
Home Renovation: Renovation/improvement of existing home where the

loan is disbursed in tranches.
Plot Purchase and Construction: Purchase of land and construction on it

where the loan is disbursed in tranches.
CITIES
Karachi, Lahore, Faisalabad, Rawalpindi and Islamabad are the cities
where we can purchase, construct or renovate our house through MCB Home
Loan.
GENERAL TERMS AND CONDITIONS

• Repayment in equal monthly installments (EMI)
• Information regarding availed loan from other banks should be
authentic
• Personal information should be valid
• Mandatory verification checks of borrowers and collateral
• Bureau reports regarding repayment history of all borrowers wherever
applicable should be unambiguous, positive and satisfactory
• Property insurance is mandatory
• Equitable/Token Registered Mortgage/Registered Mortgage as per
Bank’s requirement
• Collateral appraisal through bank’s approved valuation agencies
• Income estimation through bank’s approved agencies
37
EXTRACT OF RELEVANT SBP REGULATIONS AND BANK’S POLICY
ON HOME LOANS
• SBP Regulation: Total monthly installment should not exceed 50% of
net disposable income.
• MCB Bank Policy: Debt to equity ratio to be as per Bank’s
requirement
• MCB Bank Policy: Maximum loan tenure is 20 years
• MCB Bank Policy: The collaterals are evaluated for home finance
which is re-priced on first working day of each year. The spread would
however remain constant while the change on KIBOR shall affect the
pricing.
Eligibility Criteria
• Applicant must be Pakistani Resident Nationals
• Salaried, Self Employed Businessman/ Professionals
• Satisfactory verifications
• Satisfactory bureau checks
• Satisfactory income estimation, property valuation and legal opinion.
Loan Amount
• Home Purchase: PKR 40 Million
• Home Construction: PKR20 Million
• Home Renovation: Up to PKR 15 Million
• Plot Purchase Plus Construction: PKR 40 Million
Required Documents
• Applicant form
• Copy of valid and original CNIC/SNIC
• Two passport size photographs
• Declaration of all financing facilities availed from all banks
• Income documents
• Business or Employment proof
• Copy of property documents
• Any other documents required by the Bank.
LENDING PRODUCTS
MCB Bank gives an array of lending products catering to our business
needs in affordable & convenient ways, under international and local regulatory
38
framework. MCB provide funded and non-funded finance facilities to take care of
short-term and long-term business needs of all segments including Small and
Medium Enterprises (SMEs), middle-market and agriculture sector.
Funded Facilities
• Working Capital Financing

• Export Re-Financing (under SBP scheme)
• Agriculture Financing
• Term Loans
Non-Funded Facilities
• Letter of Credit
• Standby Letter of Credit
• Guarantees
39
SME Products
MCB Bank offers a diverse mix of Deposit and Financing products to suit
our needs.
40
TRADE
MCB Banks offers a wide range of trade products catering tour business
need in affordable and appropriate ways under international and local regulatory
framework. These products are offered through a wide network of branches. A
large correspondent network across the globe and strong Treasury further enhance
the strength of Trade Services.
Trade sale activities are being carried out at specified trade desks in trade
specific branches where a dedicated team of professionals are available to deal
with conventional as well as advanced features of International trade. This process
includes proactively seeking out business opportunities and handling end to end
customer request. These trade desks play a vital role in ensuring the fact that
MCB Bank has a strong connection with its customers.
Trade operations are processed through 8 structured Trade Services

Centers across Pakistan technologically equipped to manage large volumes of
transactions with minimum turnaround time.
MCB provide funded and non-funded finance facilities to take care of

short-term and long-term business needs of all segments including SMEs, middle-
market.
TRADE PRODUCTS
MCB Bank offers a wide range of products and trade related services for
its valuable customers to choose from.
Import Services
Below is a list of few services MCB Bank provides to help any business
having important needs:
1. Import Documentary Credit (LCs) both Inland Foreign

• Sight
• Usance
2. Back to back Documentary Credits (LCs)
3. Standby Documentary Credits (LCs)
4. Documentary Collections
5. Shipping Guarantees
6. Import Contract Registration
7. Open Account Transactions
8. Import Advance Payments
41
Export Services
MCB can help our export business through any one or combination of following
products being offered through wide range network of MCB branches.
1. Documentary Credit (LC) Advising

2. Documentary Bills Drawn Against LCs
3. Documentary Collections
4. Documentary Credit (LC) Confirmation
5. Export Advance Payments
Trade Financing
1. Bill Purchase / Negotiation
• Inland
• Foreign
2. Foreign Currency Bill Discounting
3. Bill Purchase under “Bank Avalisation”
4. Foreign Currency Export Finance
5. Finance Against Packing Credit
6. Finance Against Foreign Bills
7. SBP Export Refinance
8. Finance Against Imported Merchandise
9. Finance Against Trust Receipt
10. Foreign Currency Import Finance
11. Import “Avalisation”
42
SERVICES
Agriculture Financing
MCB Bank is financing agriculture sector since 1973. Due to large branch
network and specialized staff posted in the branches MCB Bank caters to
financing requirement of the farming community spread throughout the country
and facilitates in achieving increased productivity.
MCB Bank has reinvigorated its agri financing products. Agri financing
facilitates are available throughout the country designated Lending Branches. All
types of financing is available for short, Medium and Long term depending upon
farmers choice and the nature of finance. MCB Bank gives top priority to small
and medium size farmers so that they could be protected from the exploitation of
private money lenders and could get better yield of crops.
43
LOCKERS
Ensuring security to our valuables, MCB offer deposit lockers in which we
can operate in the privacy and comfort of our own MCB branch
• Available at selected branches in cities / towns all over the country.

• Lockers are available in different sizes i.e. small, medium and large
• Fixed sum assured as per size of the locker
• Locker can be operated in single or joint capacity
44
E-Statements
MCB E-Statement offers us to keep a close eye on our bank account
transactions by receiving our electronic statement. Main features are:
• Free of cost
• Convenient
• Secure
What Do MCB Offer?

• Receive in PDF formation on our given e-mail address
• Receive on monthly basis and detailed transaction history in
semi& bi-annual basis as well
• No charges at all.
45
MCB Loyalty & Discounts

MCB VISA Cards open up an array of incredible discount opportunities
for us and our loved ones. Whether it’s shopping, dining or lodging that we want
to indulge in simply use of our MCB Bank Cards and avail remarkable offers and
privileges. MCB offer discounts on our entire debit, credit and prepaid portfolio
because all MCB customers are special to them.
To avail these and many more discount offers apply for any of the cards
below:
• MCB Visa Debit Card

• MCB Credit Card
• MCB Lite Card
• MCB Prepaid
46
SMS Alert
We are no longer need to visit or call the branch to inquire about our daily
transaction. MCB brings to us free SMS alert service to keep track us daily
transaction 24/7!
ELIGIBILITY CRITERIA
• An Active MCB Bank Account
• A Local Mobile Number
TRANSACTION TYPE
• Cash Deposit
• Cheque Withdrawal
• Cheque Clearing Debit
• Cheque Clearing Credit
• Cheque Deposit (internal)
• Cheque Withdrawal (internal)
• Salary Credit
KEY FEATURES
• Multiple Registrations: we can receive SMS notifications for all our
MCB accounts.
• Secure: SMS will only be sent to our registered mobile number which
us provide at the time of applying service.
• We will receive SMS from 6222 (MCB’s short code) only.
• We may not receive SMS. Start receiving SMS, please type MCB in
send to 9460.
47
ATM SERVICES
The MCB Visa Debit Card is the World of Convenience Card. It works
anywhere and anytime in Pakistan and Abroad.
MCB Visa Debit Card is the nationwide card which is accepted over 6,000
Automated Teller Machines (ATMs).It enables us to access fast cash, inquire
account balance, transfer funds and pay utility and mobile bills from any of MCB
Automated Teller Machines (ATMs) in the country.
SBP Guidelines for Cardholders

Follow (SBP) guidelines for our safety as we enjoy the convenience of
technology. These guidelines are general and specific precaution may be taken as
warranted by the situation and technology.
Choosing Pin
MCB recommend us not use number and numbers that attached with us –
for instance our telephone number, birthday, street number, our driving license
number or popular number sequence (such as 786 or 2005 or 1111). Choose a
random combination of number which is the hardest for a criminal to guess. If this
is difficult to remember, then perhaps use double number combination e.g. 99
along with two other words.
Keeping your PIN a secret
MCB don’t allow us to give our card to anyone for use, Pin and other
security information. MCB recommend us not to forget PIN and security
information. The PIN we provide is difficult to remember, change into more
memorable at cash machine as soon as possible. MCB recommend us ever write
down PIN and other security information on card and at a place where easily
accessible by others.
Precaution while using Automated Teller Machine (ATMs)

Automated Teller Machine provide fast and convenient banking
alternative for account holder. We can bank when we want and where ever we
want because locations are so convenient. These ATM provide safety and to help
to protect our account. Remember ATM theft can occur in two ways:
1. Unauthorized withdrawals from an account.
2. The physical theft of cash as a person completes a transaction.
The following advice for cardholders for safety:
48
Choosing an Automated Teller Machines
If anyone or anything that appears to be suspicious surrounding the ATM
cancel the transaction and leave the machine and area. If there is anything of
unusual about the cash machine there are sign of tempering, do not use machine
and report it to the bank immediately. After dark, only use ATM that is well-
lighted. If possible, choose a machine in busy area, a heavy traffic location means
additional security.
Using an Automated Teller Machine (ATM)

MCB recommend us to use body to block the view of our transaction.
Especially when we enter the PIN and take our cash. MCB don’t allow us to
accept help from strangers and never allow our self to be distracted. If we have in
any problem a number of banks establish call centers to provide customer support.
Inform MCB complaint numbers. When paying the utility bills on ATM, check
the transaction details with the customer ID on original bill. Keep the transaction
slip safe so that it can be referred to if the paid amount appears as arrear in next
billings. Focus attention on ATM screen and take care in the selection of buttons
(touch the parallel area in case the screen is sensor one) to ensure the execution of
desired transaction/funds transfer. Before pressing/touching the keyboard button
enter the required information.
Leaving an Automated Teller Machine (ATM)

After complete the transaction, remember to take card back. When we
have completed our transaction, discreetly put card and money in pocket and
leave the machine. MCB recommend us don’t count cash at ATM. If the cash
machine does not return card, report its loss immediately to the bank. Don’t
discard receipts and mini-statements or balance inquiry slips which contain
important information. We get a receipt every time we make an ATM transaction.
Safe Internet Transaction / Shopping Virtually and with Card

First of all customer should make themselves familiar with the possible
internet fraud. Customer should not be convinced by the persuasive and attractive
traps of hackers. Keep software’s updated because fraudsters and hackers are very
clever and have found vulnerabilities in software’s. Make sure our computer has
up-to-date anti-virus software and firewall installed. Firewalls can monitor both
incoming and outgoing internet traffic and anti-virus will protect our computer
against Trojan and warm attacks. Make sure browser is set to the highest level of
security notification and monitoring. Two most popular browsers are Microsoft
internet explorer and Netscape Navigator. Download latest version of these
49
browsers websites. Only shop at secure websites, ensure that security icons, the
locked padlock or unbroken key symbol, is appearing in the bottom right of
browser window before sending card details. The beginning of the retailers
internet address will change from ‘http’ to ‘https’ when a purchase is made using
a secure connection. Keep personal information safe. If in doubt phone the
organization first. If we have any doubt about giving card, find another method of
payment. If we are sure that company is genuine then direct type in URL in the
internet browser address bar, or calls the company to contact.
Protection of Cards and Personal Information

First shield card properly and follow basic principle of card storage. Cards
are sensitive mechanical, electromagnetic, sun impact and can be pictured using
cameras if left in plain view. Avoid to submit personal details for lucky draws
even these are from reputed organization. Normally the organizations do not
accept responsibility in case of theft or personal information. This may cause loss
to the card holder.
Precaution When Going Abroad With Cards

Make a note of card issuer, emergency contact number and keep the
information somewhere other than purse or wallet. Be careful at airports and other
terminals during checking time.
What to Do If We Are a Victim of Card Fraud In General

If we discover that our card has been lost or stolen or that we have been
the victim of this fraud, we should inform our bank immediately. But if the card
holder is shown to have acted fraudulently or without reasonable care, for
example, by keeping their PIN written down with their card, they would have
meet all losses.
Some Warning Signs of ID Theft or Fraud

Our regular bank or credit card statement fails to appear, notice that some
of our mail is missing, credit card statement includes charges for items we have
not purchased or ordered.
50
Problem Resolution Procedure
Limit & Fee Structure Gold Plus Gold Silver
Daily Transaction Limit:
Automated Teller Machine Withdrawals 50,000 25,000 10,000
Shopping 150,000 100,000 25,000
MCB Mobile 100,000 100,000 100,000
Promotional Schemes:
Cash Back on 1st Retail Purchase(1) PKR 250 PKR 250 NO
MCB Mobile FREE 300 300
1300cc Car Lucky Draw(2) YES YES NO
Annual/Issuances Fee(3) 1000 750 500

Replacement Charges(3) 1000 750 500
Total Cost of First year(4) 750 500 500
ACCEPTABILITY
Automated Teller Machine Usage outside Pakistan
Visa Powered MCB visa debit card can be used to access our MCB Bank
account from anywhere around the globe. It is accepted at millions of merchant
locations worldwide and close to 2 million ATM across 200 plus countries and
territories.
Automated Teller Machine Usage within Pakistan

MCB Bank has the largest ATM network in the country. The MCB ATM
Card gives us instants access to our bank account anywhere anytime.
51
Withdrawal of Money
Insert the card
When we insert MCB ATM card into the slot provided in machine. The
screen of Automated Teller Machine will now show “Please Enter Your PIN”.
Enter PIN Code

Enter correct PIN code, when we enter our correct PIN code the ATM
screen display the message “your transaction is being processed”. After a while
the ATM Machine will replace the message “select Transaction” giving 8
different options, each against a functional key.
Press Fast Cash

When we press the Fast Key the ATM Machine display the different
amount on its screen raging 500 to 10,000.when we press the other amount key
the screen will display 11 new menus on the screen, choose amount.
Press Functional Key

When we press the functional key the ATM Machine will display “Take
your Card”. After a few minute the machine removes the cash and ATM Machine
will display on its screen “your transaction is complete, thank you for using MCB
24- Hour cash service”.
52
MCB MOBILE
MCB Mobile allow us to make payments, check account balance and view
mini-statement from the comfort of home, office or anywhere else in the world,
24 hours a day, 7 days in a week. We can pay card bill, utility bill, mobile bills
and so much more simply by the click of a button.
SERVICES
Balance Inquiry
We can view the account balance in account as many times as we wish
absolutely free of charge.
Mini-Statement
We can view the last six transactions of bank account at anytime in a day
or night.
Funds Transfer
Sending money has been never easy. Use one of the methods below to funds
transfer:
• Send money by enter recipient’s 16 digits debit visa card number or

account number.
• Send money to any MCB Mobile user by entering mobile phone number.
Purchase top-ups for Prepaid Connections

We can now conveniently top-up the credit in our mobile connections:
• Mobilink
• Zong
• Warid
• Ufone
• Telenor
Pay Postpaid Mobile Bills

We can pay our postpaid bills through MCB Mobile for anytime by any mobile
company:
• Mobilink
• Zong
• Warid
• Ufone
53
• Telenor
Pay Utility Bills

MCB mobile allows us to pay our utility bills anytime. Currently supported
companies are:
• KESC
• SSGC
• SNGPL
• PTCL
Make Donations
We can make donations to our favorite charities. Currently supported
companies:
• EDHI Foundations
• CARE Foundation
• AL-SHIFA Trust
• Pink-Ribbon
• Namal-Education-Foundation
CHARGES AND LIMITS

Charges
• An annual fee of Rs.300 is applicable for MCB customers.
• All Transactions are free of cost except IBFT.
Limits
A) PKR 100,000 is daily financial limits
B) PKR 100,000 is daily financial limit for IBFT.
C) Overall daily financial limit is PKR 200,000.
54
CONCLUSION
It is evident from this project that MCB is making progress by leaps and
bounds. The profits of MCB have grown considerably during the last few years
and this trend is expected to continue into the future. Side by side of it we think
that if bank would be able to cover and control on the above mentioned
recommendations then it would be in such situation that will really lead it towards
the road of prosperity, development and integrity. MCB is providing their
customers with wide range of services including online banking, virtual banking
and some of their new products in the pipeline, include ATM network etc. shows
that MCB bank is taking good care of their customers.
55
RECOMMENDATIONS
• The bank should update their system to handle the day to day operations.
• The staffs of bank should well trained and timely prepare to give the answers
of service related questions.
• The staff of bank is should be able to offer complete and comprehensive
information at all times.
• The bank should keep upgrading and improving the new technologies. The
new improved technology should be replaced with old one.
• The organizational structure of bank should possibly serve as a meaningful
framework for tracking a bank.
• The employees of the bank should understand the customer’s requirements.
This step also opens the possibility of increasing the profit for bank.
• The bank should establish one desk facility in the bank to facilitate every
customer.
• The bank’s IT system should be developed which supports its operations and
taking into account IT systems security.
56
57

MCB Bank Project

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MCB Bank Project

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Muslim Commercial Bank Ltd

MR. MUHAMMAD ALI DAR

BANKING AND FINANCE

GOVERNMENT COLLEGE UNIVERSITY

INTRODUCTION OF MCB BANK: _____________________________ 13

MCB BANKING FEATURES: _________________________________ 15

MCB PRODUCTS AND SERVICES: ____________________________ 24

MCB CONSUMER LOANS ___________________________________ 30

Kahin Na Kahin Tau Hai Aik Car4U _____________________________ 31

MCB CARDS _______________________________________________ 35

HOME LOAN CALCULATOR _________________________________ 37

MCB Loyalty & Discounts _____________________________________ 46

ATM SERVICES ____________________________________________ 48

MCB MOBILE ______________________________________________ 53

May Allah bless us.

We also cordially thanks the Relationship Manager Mohsin Tarar from

MCB MUSLIM COMMERCIAL BANK LIMITED

CEO Chief Executive Officer

KIBOR Karachi Inter Bank Offer Rate

CNIC Computerized National Identity Card

SNIC Smart National Identity Card

SBP State Bank of Pakistan

KESC Karachi Electric Supply Company

SSGC Sui Southern Gas Company

SNGPL Sui Northern Gas Private Limited

PTCL Pakistan Telecom communication Limited

ATM Automated Teller Machine

IMF International Monetary Funds

LUMS Lahore University of Management Science

INTRODUCTION OF MCB BANK:

► Asia Money Awards

MCB BANKING FEATURES:

Online Services Accounts Loans Cards

ATMs Basic Business Smart

As MCB is a banking company listed in stock exchange therefore it

These are branches which have an exposure of over Rs. 100

POLICY FORMATION PROCESS

They have to handle the problems of disappointed or angry customers and

They receive specific targets which they have to achieve within

MCB PRODUCTS AND SERVICES:

Fixed Income Funds

It is up to us whether we want to save it for that rainy day or

• MCB Home Remittance Service is FREE & INSTANT throughout over a

MCB CONSUMER LOANS

• 21 years and above.

• PKR 0.050M – PKR 20.000M.

• MCB Term Deposits, Special Term Deposits.

Kahin Na Kahin Tau Hai Aik Car4U

• Standard Minimum 20% down payment

• Fast and hassle free application processing

• No processing fee if the case is declined

3. STUDENT PERSONAL LOAN

Maximum 80:20 of the Admission, Registration, Tuition, On-campus

RUPEE TRAVELERS CHEQUE

RUPEE TRAVELER’S CHEQUES FEATURES

HOME LOAN CALCULATOR

Home Construction: Construction of house on land owned by borrower

Home Renovation: Renovation/improvement of existing home where the

Plot Purchase and Construction: Purchase of land and construction on it

GENERAL TERMS AND CONDITIONS

• Working Capital Financing

Trade operations are processed through 8 structured Trade Services

MCB provide funded and non-funded finance facilities to take care of

1. Import Documentary Credit (LCs) both Inland Foreign